Technology with a Purpose

Archive for October, 2017

TargetSolutions Strengthens Its Infrastructure for Canadian Customers

 

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Enhancements being made at home and abroad to ensure the most scalable, secure platform possible.

SAN DIEGO – Vector Solutions, a leader in eLearning and performance support, announced today its public sector business unit, TargetSolutions, has taken further steps to modernize its computer-based platform and strengthen its infrastructure for customers in Canada.

As the premier provider of online training management applications for public safety agencies in the United States, TargetSolutions has moved Canadian customers to a cloud services platform for the Canadian region to achieve full compliance with the country’s requirements for protecting online users’ data.

“This is great news and an important step for our current and future customers in Canada,” said Public Sector General Manager Marc Scheipe. “All Canadian clients’ data is being hosted in Canada to meet Canadian requirements. We are focused on providing customers everywhere with the most dynamic online system for delivering and tracking training and compliance tasks while improving safety and operational performance.”

TargetSolutions, which delivers its training and performance management system to the Canadian market through its partner Global Risk Innovations, is making significant enhancements this year – both at home and abroad – to boost its back-end infrastructure in a multi-pronged strategy that will ensure the most scalable and secure platform possible.

Canadian customers will continue to be able to access the industry’s most powerful records management system, the highly popular Community Resources file-sharing application, and more than 1,000 online training courses, including more than 450 hours for fire departments, more than 160 hours of EMS continuing education, and more than 240 law enforcement training courses.

“We are investing in the latest technology to accommodate future demands,” Scheipe said. “By making these upgrades for Canadian customers, we are improving our platform’s reliability, enhancing our disaster recovery capabilities, and meeting Canada’s requirements.”

About TargetSolutions

TargetSolutions, a Vector Solutions brand, delivers award-winning, real-time training and record-keeping solutions to the fire services, emergency medical services, risk pools, cities and municipalities, law enforcement and public works industries. The company provides engaging, accredited online training courses, cutting-edge software applications, and dynamic performance management solutions to help make organizations safer, more capable, and more compliant. For more information, visit www.targetsolutions.com. Follow us on Twitter @TargetSolutions and on Facebook at: www.facebook.com/TargetSolutions.

About Vector Solutions

Vector Solutions, a leader in eLearning and performance support, provides award-winning SaaS solutions for the architecture, engineering, construction (AEC), industrial, facilities management, public safety, IT and education industries. Its brands, RedVectorTargetSolutions, and SafeSchools, deliver continuing education (CE), training, technology and performance management solutions using the latest innovations in learning and technology to create safer, more capable, more compliant organizations. Its extensive online and mobile learning library exceeds more than 5,000 courses written by 200 subject matter experts and reaches over 5 million professionals worldwide. The company was founded in 1999 and is headquartered in Tampa, Florida. For more information, visit www.vector-solutions.com. Follow us on twitter @VectorPerform and on Facebook at: www.facebook.com/VectorPerformance.

TargetSolutions Unveils New Multiple Day and Duration Activities Feature

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Multiple Day Duration is a new reportable component that allows users to create a breakdown of days and hours that were allocated to a particular completion.

In an effort to capture multiple-day classes more accurately and efficiently, TargetSolutions has implemented the brand new Multiple Day Duration reportable component for activities. The concept is simple: not every activity will be completed in one day, so this component gives you the power to create a “paper trail” that details the time allocated for an activity on any given day.

“The Multiple Day Duration component is a useful tool because it makes the recording of multiple day classes or training more efficient for users. It’s much more convenient for a user to submit a single completion for a multiple-day training than it is to submit separate completions for each day.”

Misty Pratt, Senior Product Manager, TargetSolutions

The release of the Multiple Day Duration component follows a yearlong trend of new platform features that have enhanced the system and boosted efficiency. In no particular order, here are a few of the new enhancements to the TargetSolutions platform to date in 2017:

  • Archiving Activities: Gives platform managers an alternative to deleting activities, allowing them to keep their activities organized without compromising completion reports.
  • Upload New File Versions: Allows platform managers to upload new versions of existing files in the File Center and automatically update any activities to which the file is attached without affecting previous completions of those activities.
  • Add Activity to Credential Topic from Activity Setting: New activity setting allows platform managers to add activities to credential topics when creating or editing activities.
  • Upgraded Events Manager: Design overhaul including enhanced menus, new supervisor rights, and increased user functionality.
  • File Center – Improved Search Functionality: A series of updates including cataloging searches and added search functionality to the Enterprise Tab of the child site.

For more information about Multiple Day Duration or any of the new enhancements introduced to the platform this year, please contact TargetSolutions today at (800) 840-8048.

Naval Veteran Marc Scheipe Named to Lead TargetSolutions

Marc Scheipe brings more than 20 years’ experience strengthening software services for existing customers and expanding into new markets.

Marc Scheipe brings more than 20 years’ experience strengthening software services for existing customers and expanding into new markets.

SAN DIEGO – Vector Solutions, a leader in eLearning and performance support, is excited to announce Marc Scheipe has been selected to lead its public sector business unit and oversee the TargetSolutions brand. Scheipe, who most recently served as president for Sage Software NA, will focus on strengthening and expanding TargetSolutions’ industry-leading training management applications for public entities. With Scheipe at the helm, TargetSolutions is poised to continue its exceptional growth and increase its service offerings to meet the needs of all public-sector agencies.

“As a veteran, I am passionate about the mission to help save lives here at Vector Solutions, and I know the importance of the tools and training we provide to help achieve this. I am excited to share my expertise and passion to help the TargetSolutions tools reach the people who need it most,” said Scheipe, who holds an MBA from Harvard Business School and is a distinguished graduate of the U.S. Naval Academy.

In his new role, Scheipe is responsible for building on the strong foundation of TargetSolutions’ core public safety business, as well as expanding into new markets and developing partnerships with government agencies seeking to streamline and maximize training and performance with innovative technology. Scheipe has held senior leadership roles in software, payments and financial services while consistently increasing revenue, implementing new business strategies and executing complex integrations.

Scheipe, an Atlanta resident, is a natural fit at TargetSolutions because of his previous military and business experience. TargetSolutions serves more than 200,000 emergency responders and Scheipe’s background as a TOPGUN graduate, experienced Lieutenant Commander, and FA-18 strike-fighter pilot, means he’s perfect for the job of serving those who work in the public sector.

“I am certain that Scheipe’s insight as a naval officer, along with his professional expertise, will prove to be a powerful combination and asset for strengthening the TargetSolutions brand,” said Jeff Gordon, CEO with Vector Solutions. “He understands our business and our mission – he understands what it means to serve. He sees our vision and knows how to get us there.”

About TargetSolutions

TargetSolutions, a Vector Solutions brand, delivers award-winning, real-time training and record-keeping solutions to the fire services, emergency medical services, risk pools, cities and municipalities, law enforcement and public works industries. The company provides engaging, accredited online training courses, cutting-edge software applications, and dynamic performance management solutions to help make organizations safer, more capable, and more compliant. For more information, visit www.targetsolutions.com. Follow us on Twitter @TargetSolutions and on Facebook at: www.facebook.com/TargetSolutions.

About Vector Solutions

Vector Solutions, a leader in eLearning and performance support, provides award-winning SaaS solutions for the architecture, engineering, construction (AEC), industrial, facilities management, public safety, IT and education industries. Its brands, RedVectorTargetSolutions, and SafeSchools, deliver continuing education (CE), training, technology and performance management solutions using the latest innovations in learning and technology to create safer, more capable, more compliant organizations. Its extensive online and mobile learning library exceeds more than 5,000 courses written by 200 subject matter experts and reaches more than 5 million professionals worldwide. The company was founded in 1999 and is headquartered in Tampa, Florida. For more information, visit www.vector-solutions.com. Follow us on twitter @VectorPerform and on Facebook at: www.facebook.com/VectorPerformance.

A Complete Solution for Accredited, Quality EMS Training for Chicago EMS

 

TargetSolutions provides a centralized online platform for all mandatory EMS continuing education courses for Chicago EMS. With more than 100 hours of online accredited CEUs, EMS professionals can conveniently complete required training and earn units for EMS recertification through TargetSolutions.

Log in to get started!

Your two-year subscription to TargetSolutions grants you access to department-specific and state-mandated training. After a simple set-up process, you’ll have access to an easy-to-use, mobile-compatible training system that streamlines certification accredited courses available 24/7.

For answers to frequently asked questions, please click here. If you have any questions on how to log in, please contact us today (800) 840-8048!

Firehouse Culture and Other Firefighter Issues Examined During Recent Webcasts

Two new TargetSolutions-sponsored webinars, each about an hour in length, are now available for viewing and touch on creating a positive firehouse culture as well as best practices for fire-based EMS. Firehouse Culture

The first webinar, Fully Involved: Creating a Culture That Works, highlights the essentials of effective leadership and how to establish a positive firehouse culture within the service.

Delivered by FireEngineering.com and presented by Captain Mark vonAppen of the Palo Alto Fire Department (Calif.), the 50-minute webinar focuses on creating an “us against the world” group mentality through camaraderie, effort and hard work. The son of a professional football coach, vonAppen draws on his upbringing in the sports world and applies those same principles to the fire service. Rebuking the notion that ruling with an iron first will create culture, vonAppen instead focuses on teamwork in its simplest form.

“The thing we came up with as a group in the firehouse I worked in was the Big 4,” said vonAppen. “Do your job like a professional, treat people right, give all-out effort and have an all-in attitude. You see how they all interrelate.”

To view a recorded version of this webcast from FireEngineering.com, please click here.


The second webinar, Best Practices in Fire-Based EMS, is presented by Fire Chief Gary Ludwig, MS, EMT-P, of the Champaign Fire Department (Ill.). Delivered by Firehouse.com, the hour-long webinar explores best practices for fire departments while embracing the EMS mission. Examining statistics provided by the U.S. Fire Administration and National Fire Protection Association over a 3Firehouse Culture0-year period from 1985 to 2015, Ludwig points to the tanking rate of fires and the vastly increasing number of EMS calls.

In 2015, EMS calls were up 230 percent from 1985 and during that same period, fires dropped 45 percent. In fact, only 4 percent of all fire department responses in 2015 were for fires.

“If you think about your own departments, if you do any form of EMS, whether it’s transport and first response, probably the vast majority, about 60 percent of your calls, are EMS-related calls,” said Ludwig. “Most fire departments pump more oxygen than water. A majority of what we do is EMS.”

To view a recorded version of this webcast from Firehouse.com, please click here.

Is your department looking for training in EMS or leadership? To learn what TargetSolutions can do for your agency, please contact us today at (800) 840-8046.

How DeKalb County Fire Rescue Department Improved ISO Rating with TargetSolutions

DeKalb County Fire Rescue Department, located in Northern Georgia, has utilized TargetSolutions’ online system since 2011 and as a result, has improved its ISO rating and simplified training. 

Improved ISO Rating

During the 2017 Vector Solutions Client Summit, TargetSolutions sat down with Battalion Chief Bill Voorhies of the DeKalb County Fire Rescue Department to discuss how he uses the platform for his department’s training. Chief Voorhies and his cadre have been using TargetSolutions’ online records management system since 2011 and he credits the platform’s Credential Management and ISO Training Tracker for revolutionizing how his department manages training.

The DeKalb County Fire Rescue Department’s 26 stations respond to more than 80,000 annual calls throughout the region. Using TargetSolutions’ record tracking functionalities, DeKalb County Fire Rescue is able to ensure its personnel are up-to-date on training and can respond effectively to incidents involving hazardous materials, rescue, fire suppression and emergency medical services.

“We use Target (Solutions) for tracking training as well as credential management – keeping our firefighters and EMTs all certified with CPR or with their state certifications…the credential management part of the program really has streamlined our ability to keep up with that.”

Bill Voorhies, Battalion Chief, DeKalb County Fire Rescue Department

TargetSolutions’ ready-made courses and customizable credentials give DeKalb County the freedom to train according to their specific needs while satisfying state standards. Thanks to TargetSolutions’ Credential Manager, DeKalb County was able to easily generate paperless records of their department’s training for their ISO audit and saw an improved ISO rating.

When reflecting on their ISO review, Chief Voorhies recalled: “when the state came back around to look at our training records, they were very, very happy with the courses that are there (in the platform) that already meet state standards.”

Is your department looking for an improved ISO rating? For questions about TargetSolutions’ ISO Training Tracker, please contact us today (800) 840-8046!

TargetSolutions Helps Schools Take a Stand Against Bullying

As October is National Bullying Prevention Month 2017, TargetSolutions is shining the spotlight on our important School Bullying training course to aid school districts with taking a stand against bullying. 

National Bullying Prevention Month 2017 addresses the growing crisis of bullying for youth across the United States. Each year, approximately 47 percent of students are estimated to be involved in some form of bullying, whether it’s being the bully or the target. What’s more is that this figure has nearly doubled from the mere 28 percent that was reported in 2001. The ultimate goal of the movement is to permanently “Stomp Out” bullying by improving awareness of the issue and its impact on children.

TargetSolutions helps school districts be proactive against bullying with the important School Bullying training course from the online course catalog for school districts. This interactive course educates school staff on the various forms of bullying and how to maintain a safe learning environment.

The structure of the course guides the learner from understanding bullying to becoming an advocate for school bullying prevention. The learning modules are organized accordingly:

  • What Is School Bullying?
  • Types of Bullying
  • Cyber Bullying
  • Bullying Myths and Facts
  • Identifying Bullies and Victims
  • Consequences of Bullying
  • Bullying in the Classroom
  • Confronting a Bully
  • School Intervention Programs
  • Promoting an Anti-Bullying School

School Bullying features audio narration and interactive exercises to accommodate different learning styles and highlights key points with related text and images. As learners complete lessons, they are tested with brief quizzes and once they complete the course, learners show their comprehension with an end-of-course exam.

“TargetSolutions’ School Bullying course helps staff identify different types of bullying, as well as confrontation methods. By administering this course to your staff, you can help promote an anti-bullying environment.”

Ashlee Marinello, Account Manager I – Education Specialist, TargetSolutions

Students who are bullied in school, particularly from targeted groups such as the LGBTQ community, are at risk for poor classroom performance, long-term damage to self-esteem and even suicide. National Bullying Prevention Month 2017 is about promoting growth, creating a safe school atmosphere, and taking a stand against bullying.

For questions about TargetSolutions’ School Bullying training course or our school district course catalog, please contact us today at (800) 840-8048!

 

Make Your Voice Heard with the ‘Voice of the Customer’ Feedback Survey

TargetSolutions’ Voice of the Customer benchmark survey allows customers to have their voices heard by providing input on our products, services, content, and brand. 

Aiming to provide customers with a platform to provide feedback, TargetSolutions has implemented a brand new benchmark survey as part of its Voice of the Customer initiative. The objective is simple: measure our customers’ satisfaction with the value and quality of our products, services, content, and brand.Voice of the Customer

This intuitive process is built on an ongoing foundation of collecting feedback in the forms of surveys, users groups, product interactions, interviews and more. From there, these valuable pieces of data will be collected and analyzed by TargetSolutions’ customer service and product leaders to formulate actions to regularly enhance the customer experience.

Maintaining a revolving feedback loop will keep all communication streams open and allow customers to voice suggestions about what is working and what can be improved.

The benchmark survey is a six-question census focused on the platform’s products and services. Feedback will fuel future enhancement plans, understand the platform strengths, and make improvements to the overall customer experience.

“Customer feedback is a key driver for us which is why we’re taking measures to gauge our clients’ experience and see what’s important to them. We’re very mindful that we are always serving our customers and will continue to do so by keeping things simple and ensuring we are efficient and operating in real time.”  

Jennifer Jones, Director of Product and User Experience, TargetSolutions

For more information about our Voice of the Customer benchmark survey, please contact TargetSolutions today at (800) 840-8048.