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TargetSolutions’ Top 10 Training Courses from 2016

TargetSolutions’ comprehensive catalog of training features popular titles covering a broad range of topics, including bloodborne pathogens safety, sexual harassment, and hazard communication.

Organizations across the country trust TargetSolutions to deliver online training courses that are not only engaging, but current with occupational standards and accreditation. This commitment to excellence explains why the total number of course completions goes higher and higher each year. That was certainly the case in 2016, which saw a 16 percent increase in completions from 2015.

Here are the top 10 most popular courses based on the total number of completions from 2016:

Bloodborne Pathogens Safety: The most popular course in TargetSolutions’ catalog, Bloodborne Pathogens Safety, complies with the Needlestick Safety and Prevention Act to minimize the risk of various diseases through bloodborne pathogens.

First Responder Operations Level Refresher (Modules 1-4): The First Responder Operations Level Refresher Series relates to safety regulations and procedures for hazardous material releases. This extremely popular course covers the use of hazardous materials during a terrorist attack, among other topics.

Sexual Harassment Awareness: Sexual harassment is an issue across all workforces and this important course covers methods to deal with and prevent incidents for a safe and productive workplace. An important factor in this course’s popularity is the fact it meets California’s AB 1825 requirement.

Child Abuse: Mandated Reporter Training: This California-state mandated training presents the laws and steps to report abuse and protect children.

EMS HIPAA Awareness: EMS HIPPA Awareness addresses federal regulations and the responsibilities of EMS personnel and agencies to protect patient health information.

Back Injury Prevention: Since back injuries are common in the workplace, the Back Injury Prevention course discusses how to protect your organization and exercises that strengthen the back.

Hearing Conservation: The Hearing Conservation course goes over the anatomy, function, and sensitivity of the ear to prevent hearing loss when working under certain conditions.

NFPA 1500 Hazard Communication: The hazard communication course covers the Hazard Communication Standard (HCS) when dealing with chemical hazards to prevent adverse health effects.

Lock-Out/Tag-Out: The Lock-Out/Tag-Out course helps ensure employees are trained to maintain energy control programs and are safeguarded from hazardous energy while handling equipment.

Slips, Trips, and Falls Prevention: As falls are a common workplace safety hazard, TargetSolutions’ Slips, Trips, and Falls Prevention helps identify potential risks.

Many courses include information relevant across all industries, while other courses are unique to the standards of an organization. With engaging online training courses that are available 24/7, TargetSolutions is dedicated to helping public entities achieve compliance and reduce risk.

If you have any questions about TargetSolutions’ online training library, please contact us today at (800) 840-8048.

 

Recently Enhanced NFPA 1001 Training Course Covers Essentials of Self-Contained Breathing Apparatus

TargetSolutions’ NFPA 1001 Self-Contained Breathing Apparatus training course has been updated with new content and enhanced multimedia.

The average firefighter is no stranger to danger. In fact, they’re well acquainted. When risking everything to enter a fire zone or similar environment, it’s of the utmost importance that firefighters are also acquainted with the life-saving self-contained breathing apparatus (SCBA).

TargetSolutions’ NFPA 1001-level online training course, Self-Contained Breathing Apparatus, packs the essentials of SCBA into 10 learning modules and tests your knowledge with a 10-question exam. Students will explore the legal requirements for SCBA as well as conditions requiring its utilization.

This 60-minute lesson has recently been updated with new content and enhanced multimedia. After completing this course, students will understand the following:

  • Importance of SCBA fit testing
  • Various types of SCBAs
  • Limitations firefighters face when using SCBAs
  • Potential SCBA malfunctions or emergencies
  • Maintenance and inspection procedures for SCBA

For more information on this course or other courses inside TargetSolutions’ online firefighter training catalog, please contact TargetSolutions today at (800) 840-8048.

Meet the Team: Get to Know Client Services Representative Krista Woodin

cb-krista-woodin-imageBorn in Upland, Calif., raised in Carlsbad, and now living in San Diego with her dog Flynn, Krista Woodin is a true California girl.

Krista became a Client Services Representative in October of 2016 after learning about the opportunity through her close friend Julie Blosch, who works as an account manager at TargetSolutions.

Krista has worked in various industries and is no stranger to customer service. She previously was an account representative for Cali Bamboo. Now that she is at TargetSolutions, she is fitting in perfectly.

“I love the people I work with at TargetSolutions,” Krista said. “Everyone is so friendly and willing to help. I love working in an industry where our customers create positive change for their communities.”

She traveled outside the country for the first time last October and is looking forward to exploring more places and expanding her horizons!

Learn more about Krista with this Q-and-A:

 What is your favorite hobby?

Hiking and running.

What is your favorite food?

Burritos with salsa – LOTS of salsa. (Although I usually eat chicken and veggies…)

If you could visit anywhere, where would you go?

I have a trip planned for Dubai and Tanzania in May, but I’d also love to visit Greece or Thailand!

What is the best concert you’ve ever been to?

Coldplay. Hands down. I’m going to see them again in October!

What is your favorite movie?

I don’t have any in particular, but I love comedies!

What is your favorite sports team?

Chargers! Bolt up!

Are you a cat or dog person?

Dog person!

What is your favorite type of weather?

Overcast! Although I got over it when I lived in San Francisco.

What is your favorite book?

I don’t read too many books, but I’m currently reading “The Five Love Languages.

What is one fun fact about yourself?

When I was 6 years old I changed my name to Nikki (not legally!). I changed it back after moving to Carlsbad, but my family and old friends still call me by that name!

A Training Event You Don’t Want to Miss: TargetSolutions’ Networking & Training Workshop

targetsolutions networking and training workshopAre you using TargetSolutions to manage your fire department’s training? Are you currently researching which computer-based system best suits your agency’s needs? Do you like appetizers?

If you answered “yes” to any of these questions, you are going to want to reserve your spot for TargetSolutions’ Networking & Training Workshop, which is scheduled Feb.7 during the annual Firehouse World conference in downtown San Diego.

Hosted atop the Marriott Gaslamp Quarter at the Altitude Sky Lounge, this event is an opportunity to meet with TargetSolutions account managers, learn more about the industry’s most powerful online training management system, and network with pre-eminent fire department training officers.

Platform managers and prospective users alike are welcome to attend the workshop, which will explore optimum strategies for maximizing the platform’s functionality for scheduling, delivering, tracking, and reporting training and compliance.

Attendees will also be able to discuss firefighter training best practices, as well as tips and tricks for utilizing TargetSolutions.

“This is a tremendous opportunity for platform managers to learn new techniques on how to tailor the TargetSolutions platform to meet their agency’s specific needs,” said Kegan Konrady, who will emcee the event and serves as TargetSolutions’ regional sales manager.

Networking & Training Workshop 2017

When: Feb. 7 from 2-5 p.m.
Where: Marriott Gaslamp Quarter’s Altitude Sky Lounge

at 660 K St. in San Diego

Register Now!

“We appreciate our customers and without them, we wouldn’t be here. This is a chance for us to not just show our appreciation, but provide training officers and chiefs the opportunity to learn from each other. It never ceases to amaze me how the platform is being used in so many ways. It’s truly a great thing to see.”

TargetSolutions will also announce this year’s winners of the same three prestigious awards that were given out at last year’s event.

The Vanguard Award will be delivered to an individual dedicated to providing outstanding firefighter training, the Technology Achievement Award will go to an individual constantly looking to maximize TargetSolutions’ technology, and the Helping Hand Award is for an individual who has gone above and beyond to help TargetSolutions or other agencies utilize the platform.

In addition, complimentary drinks and hors d’oeuvres will be served during this lively gathering at one of San Diego’s most picturesque locations.

To reserve your spot for the Networking & Training Workshop, please click here. If you have any questions, contact us today at (800) 840-8048.

The Four Pillars of a Tactical Response Program

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Training on active shooter incidents is critical for all agencies. Author Ofer Lichtman provided these images of a recent training event held by the Rancho Cucamonga Fire Department (Calif.).

Blog by Ofer Lichtman

Rancho Cucamonga Fire Department (Calif.)

fb-ofer-mug-shotEditor’s Note: Ofer Lichtman of Rancho Cucamonga Fire Department (Calif.) is an expert on numerous subjects impacting the fire service, including Tactical Emergency Casualty Care (TECC) and terrorism awareness. Last year, Lichtman provided TargetSolutions with an in-depth interview on best practices for emergency responders during an active shooter incident. To read the two-part series, please click here.

If a department from another part of the country was looking to emulate Rancho Cucamonga’s model for a rescue task force, where would I recommend they start?

I would start with the end in mind and with a simple incident objective: Save the most lives as possible with what you have available. It doesn’t matter if you are 20 deep or 2,000 strong; if you can train your personnel in unified command, put together just one RTF, enter a warm zone and treat casualties closest to the time and location of their injury, then they can make a significant impact on any scene.

Here are the four pillars of my department’s tactical response program:

1. Get Buy-in from Personnel at All Levels

You need to constantly get buy-in from floor personnel, administration, and your city officials when building a program like this. You need buy-in as threats evolve and change. Listen to your people who are going into warm zones and address their concerns.

2. Create the Right Working Relationship between Law Enforcement, Fire, and EMS

Sometimes we miss the unified command part in which we say an incident is a law enforcement incident alone, and no feedback from the fire department or EMS is needed. That couldn’t be further from the truth.  You must train together, build relationships and trust each other. These healthy relationships will lend themselves to a greater unified command structure with common goals and incident objectives.

3. Make Sure You Have Proper Gear and Equipment

If we don’t give proper gear to protect our personnel, then we will lose buy-in. If we don’t give them the proper tools they need to do the job, then they’re not going to be as effective.

4. Make Sure Training and Tactics Match Reality

Threats evolve so constant training is a must to ensure our tactics are correct. For example, our original model was built upon having two personnel enter a warm zone, but that’s just not practical or efficient. Having a large RTF (3 LE / 5 FF), where one person focuses on the command and control aspect, while the others operate on the rapid treatment aspect, lends to our objectives being met safely, quickly and more effectively.

About the Author:

Ofer Lichtman started out as a first responder in Israel and is currently the Terrorism Liaison Officer Coordinator for Rancho Cucamonga Fire Department (Calif.). Lichtman was instrumental in developing its Terrorism and Tactical Response Program. Lichtman is a member of the Joint Terrorism Task Force and is on the advisory board of the C-TECC.

Boost Productivity with TargetSolutions’ Professional Development Training Courses

TargetSolutions’ Professional Development catalog features more than 100 online training courses designed to increase your organization’s productivity.

If elevating your organization’s productivity is a top priority, TargetSolutions has the training you need. TargetSolutions’ SmartTeam training courses educate students on a vast array of professional development topics to help improve an employee’s performance. Covered topics include communication, customer service, sales, and leadership. Learn More

Each lesson inside this special library of more than 100 video-based training courses is equipped with a full narration voiceover track, engaging interactions to sustain interest, and valuable information designed to boost your employees’ effectiveness and organizational productivity.

Below is a complete overview of the topics that are offered:

Communication: E-mails, proposals, reports; there’s always something to talk about. These courses explore optimal communication practices in a professional business setting.

Computer Skills: Learn how to navigate commonly used programs in the Microsoft Office suite including Word, Excel, Outlook and PowerPoint.

Customer Service: These courses explore the essentials of providing quality customer service.

Finance: Learn the ins and outs of establishing and sustaining a budget that’s right for your organization.

Health & Wellness: Dive into the fundamentals of a healthier lifestyle with courses on safety, health, mental health, and more.

Leadership: Strong leadership qualities can inspire a workplace. This series of courses aims to inspire employees to channel their inner-leader.

Management: Co-workers, supervisors, clients; there’s always something or someone to manage and this bundle of courses analyzes the absolute best management practices.

Sales: These courses are designed to help professionals enhance their sales skills, including preparation, strategy, and the process of the sales cycle.

If you’re interested in learning more about TargetSolutions’ SmartTeam library, including pricing for these special courses, please click here to download the course catalog and a TargetSolutions representative will be in touch.

Year in Review: Platform Enhancements, Dynamic Training Courses, and a New Partnership and Acquisition Highlight 2016

TargetSolutions’ powerful Enterprise functionality provides city managers with the ability to oversee compliance, government agencies with the ability to manage their own individual training, and fire departments with the ability to share training resources inside regional training groups.

Above all else, TargetSolutions is focused on platform innovation and outstanding customer support. Looking back at 2016, those goals were met with new course releases, platform enhancements, and numerous success stories from organizations nationwide. As the year comes to a close, here are some of the most memorable accomplishments during the last 12 months.

tslogo_symbol-color-smallPERFECTING THE PLATFORM

A top priority at TargetSolutions is to ensure the platform meets your training needs by providing you with a centralized hub that simplifies management and streamlines recordkeeping. In 2016, TargetSolutions introduced a treasure trove of optimized platform enhancements and new features. Early in the year, TargetSolutions introduced increased dashboard visibility for supervisors, as well as search bar functionality in Manage Credentials. Shortly thereafter, the course wrapper received a complete makeover and is now presented in a sleek, mobile-friendly interface.

By mid-year, TargetSolutions implemented significant enhancements to its Enterprise solution. These enhancements were instituted to enable governments to consolidate their agencies on one system – while still providing those same agencies with the autonomy they require. The application also helps agencies share training resources inside regional training groups. Check out this blog to learn how TargetSolutions enables regional firefighter training groups and mutual aid partners to work together more effectively.

In the closing months of the year, settings were introduced that provide administrators with greater control over events and added more optimization to the Manage Credentials application.

ASCENDING ACCREDITATION

ems-half-capceReceiving organizational accreditation by the Commission on Accreditation for Pre-Hospital Continuing Education (CAPCE) is an added notch to a belt that TargetSolutions is proud to wear as nearly all EMS training course in our catalog meets CAPCE requirements.

Building on this great achievement, 2016 brought new Public Works accreditations to Oregon, Colorado and Wyoming; new accreditation for Law Enforcement in South Carolina; and concluded with news that TargetSolutions is now able to provide fire and EMS departments in New York with 100 percent of their recertification training. Featuring more than 160 hours of online EMS training, this is important for the state, as agencies can now complete the New York Department of Health’s requirements to request permission for 100 percent completion of their Three-Year EMS Continuing Medical Education Recertification Program through TargetSolutions.

DYNAMIC TRAINING COURSES

Engaging online training courses are at the heart of TargetSolutions’ platform. In 2016, TargetSolutions elevated its interactive courses to the next level. In total, 22 brand new training courses were released and updates were made to countless others in order to meet current compliance requirements, as well as changes in local and federal training and recertification laws.

Of the many course optimizations in 2016, highlights include annual updates for RT-130 Annual Wildland Fire Safety Refresher course, audio enhancements for a large bundle of EDU courses, including the release of the all-new Introduction to Understanding the Rights of LGBT Students training course, and additions to the Law Enforcement and Water & Wastewater course catalogs.

Total completions for TargetSolutions nearly eclipsed 1.9 million, up significantly from the 1.7 million completions from just one year ago. Among the most popular titles was Child Abuse: Mandated Reporter Training, Sexual Harassment Awareness, and Bloodborne Pathogens Safety.

A NEW PARTNERSHIP & ACQUISITION

alphaact-fire-logoIn April, TargetSolutions announced a partnership with AlphaTRAC Products, a leader in simulation-based training courses for fire departments. The cutting-edge courses, branded as AlphaACT Fire, have been seamlessly integrated into TargetSolutions’ web-based management system. These revolutionary courses aim to provide firefighters with a unique training experience, improve decision-making skills, and elevate situational awareness.

Finishing the year with an exclamation point was the acquisition of LearnSmart by TargetSolutions’ parent company, Vector Solutions. LearnSmart, with offices in Seattle and Salt Lake City, is a forerunning provider in professional skills, project management and IT and security training. Operating on a bedrock of 20 years of experience, the acquisition of LearnSmart gives Vector Solutions access to more than 1,000 additional video-based courses on a variety of topics.

MEMORABLE EVENTS

Although TargetSolutions operates as a SaaS company, attending conferences, events, seminars, and delivering demos and user groups are top priorities. During February’s Firehouse World in downtown San Diego, TargetSolutions held its annual Networking & Training Workshop, a user group to thank clients for their service and contributions.

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Members of the North Zone Training Group visited TargetSolutions in November.

Three awards were handed out during the festivities. The Vanguard Award, which honors dedication to outstanding firefighter training, was bestowed to West Metro Fire Protection District of Colorado. For distinction in ingenuity in implementing the TargetSolutions platform, The Technology Achievement Award went to Tualatin Valley Fire & Rescue of Oregon. Last but certainly not least, the Helping Hand Award went to Oceanside, California’s Stuart Sprung for always being a point of contact when it comes to renovating and improving the system.

Regional Sales Manager Kegan Konrady said it best: “This is really all about you, the customers. We really want you to know we wouldn’t be here without you.”

In November, TargetSolutions hosted the North Zone Training Officer’s monthly meeting at the local TargetSolutions office in Rancho Bernardo. The North Zone Training Group is comprised of 15 agencies in North San Diego County that band together – utilizing the powerful Enterprise application – to maximize the benefits of the system. Representatives from the North Zone huddled together in our main conference room to collaborate on future training initiatives.

Needless to say, it’s been a busy, productive year and we look forward to serving you in 2017 and beyond. If you have any questions about TargetSolutions, please contact us at (800) 840-8048.

 

Fire Department Training Records and Other Vital Firefighter Issues Covered During Recent Webcasts

TargetSolutions’ dedication to delivering valuable firefighter training doesn’t stop with the industry’s leading online training catalog for fire departments.

Far from it.cb-webcast-promo-1

This month, TargetSolutions sponsored two informative webcasts on a variety of important topics aimed at improving your department’s training reports, leadership and wellness.

The first of the webcasts titled “A Guide to Fire Department Training Records Compliances,” was delivered on Dec. 14 by Albert W. Schlick III, a Deputy Chief of Administration for the Huntley Fire District in Illinois.

The webinar provided a wealth of information regarding NFPA 1401, a nationally recognized standard and the industry’s best practices for fire department training records.

Schlick dissects the NFPA 1401’s intricate details and recommends appropriate strategies for departments looking to implement the standard as a guideline for their own training management. Perhaps the webcast’s most pivotal underlying conflict that it aims to alleviate: no records equals no training, as perceived during an ISO audit.

To view a recorded version of this webcast from Firehouse.com, please click here.


cb-webcast-promo-2The second webcast, titled “Volunteer/Combination Fire Service Hot Topics from Symposium in the Sun,” was presented on Dec. 15 by Chief Norvin Collins of the Sauvie Island Fire District (Ore.) and Chief Charles Flynn of the Suffield Fire Department (Conn.).

Symposium in the Sun is an annual event that provides leadership training and networking opportunities for combination fire departments. The event was held in November in Clearwater Beach, Fla. This webcast was a great opportunity to cover key areas of discussion from the recent event. Collins and Flynn touched on various topics, including behavioral health, leadership, recruitment, and cancer initiatives.

These issues and their accommodating solutions are explored at length, as well as the Volunteer & Combination Officers Section’s role in supporting departments along the way. As mentioned to lead off the hour-long webinar, “we’ve all been focused on helping our members tackle the issues that keep us up at night.”

To view a recorded version of this webcast from the IAFC’s website, please click here.

EMS Continuing Education Course Provides Deeper Understanding of Capnography

TargetSolutions’ EMS Capnography online training course has recently undergone updates to content and multimedia for an enhanced learning experience.

tslogo_symbol-color-smallDue to the increased use of capnography in the EMS community over the past decade, having an understanding of this tool has become even more important. Capnography is the measurement of carbon dioxide concentrations in exhaled air and is meant to provide valuable information that can help EMS professionals save lives.

TargetSolutions’ “EMS Capnography” training course for EMS continuing education is comprised of 11 learning modules and a 10-question exam. The 60-minute course, which discusses capnography, the use of capnograms in the EMS industry, and a variety of conditions that benefit from a capnographic reading, has recently undergone enhancements for updated content and multimedia.

Objectives of this course include:

  • Recognizing the relevance of end-tidal CO2 as a prognostic tool
  • Explaining how to use capnography as a means for determining end-tidal CO2 detection and how to interpret the different levels
  • Analyzing the reasons for using capnography
  • Discussing the basics of carbon dioxide, how it functions in the body, and the causes for increased and decreased end-tidal CO2 levels

For more information on this course or other courses in TargetSolutions’ EMS training catalog, please contact us today at (800) 840-8048.

Meet the Team: Account Manager Brandy Krantz

cb-brandy-krantz-meet-the-teamBefore becoming an account manager at TargetSolutions, Brandy Krantz worked in the same role for CentreLearn. Formerly a dental receptionist, Brandy initially decided to pursue a new career path in customer service and work with those who serve in public safety. She is now in her sixth year with the organization and is based remotely out of Pennsylvania.

“I love how TargetSolutions is very family-oriented; it’s a really cool team to work on and we have a great mission working with fire departments and other public safety agencies,” said Brandy. “I love my job! Who wouldn’t love working with every day heroes?”

Learn more about Brandy, a mother of twins, in this recent Q-and-A:

What is your favorite past time?

My oldest son (11) is the quarterback on his football team. I love being a football mom and cheering on his team at their games. On the off season, I enjoy getting together with my family around a camp fire.

What is your favorite food?

Is wine a food? (ha ha). Pasta or dill pickles

What is the last book you read?

Jenny McCarthy’s “Belly Laughs” (I was pregnant with my twin boys)

What was the last movie you saw that you enjoyed?

Bad Moms

If you could live anywhere in the world, where would it be?

Ireland

What is your favorite sports team?

Eagles!

Dogs or cats?

Dogs all the way! I have a gorgeous golden retriever (Maximus).

What board game are you best at?

Definitely not Chutes and Ladders! I would say Trouble!

Favorite Quote?

“Be yourself; everyone else is already taken.” ― Oscar Wilde

Most fun place you’ve traveled?

I am not a big traveler, but I did go to Las Vegas to get married so I would say Vegas!

If you were stuck on an island, what three items would you bring?

Wine, a grill, and my husband.

Name one of your passions.

Trying new restaurants.

What is something that not a lot of people know about you?

I secretly enjoy watching cartoons with my son. 😉

Favorite holiday?

Halloween for sure!