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What You Allow, You Ultimately Teach: A Lesson for Leaders

Blog by Peter Dove

Shared Values Associates

Stylish businessman choosing profile pictureI was in a Bank of America branch some time ago standing in line for the teller. There were about four of us in the queue when in walks this young man in his early 20s with purple hair, a gallery of tattoos on his arms, a pierced nose wearing a ball cap that read F*#@ YOU.

As it happens, this is the USA and we enjoy freedom of speech, so if an individual wants to be boorish there is a certain latitude allowed, a latitude that seems to be expanding, which is lamentable but that is for another article.

Of course, many in the bank saw exactly what I saw, but did anyone walk up to this nice young man and diplomatically explain that others might apprehend this slogan, as popular as it may be, is insulting? No, not even me and I’m an executive coach and have been in the training business for decades. So, what did I and the rest in the branch allow? It’s okay to tell strangers, including children, in the most vulgar and insulting way possible, exactly what to do. That’s what was taught, though none of us realized it and perhaps might not admit that fact.

Rather than ask, “What are we allowing in our society?” – though a good question to be sure – let’s ask what are we allowing in our company, department or team because that is what we are teaching whether good or ill.

Here are some examples of what we might be allowing that we may wish to reconsider.

  • Getting to work late or going home early.
  • Nervous laughter. They seem to punctuate every sentence with a giggle. Nothing’s that funny.
  • Foul language.
  • Taking God’s name in vain.
  • Questionable clothing.
  • Bad hygiene.
  • Failure to meet deadlines way too often and asking for more time.
  • More work piled upon more work creating work/life imbalance.
  • Untrustworthy boss or co-worker.

You get the idea.  All of us have seen this behavior at some point and the question is, do we tolerate it? Why? What can be done? Answer: the uncompromising truth.

The solution is to create a social contract now, beforehand. How about we all get together and make it okay for us to be straight with each other? The boss should promote this idea on an ongoing basis for it to succeed as well as it might.

Both his or her position power and referent power (earned respect) must be used to make this rule sustainable. The conversation might go something like this, “From time to time I think all of us are guilty of behaving in a way that is bothersome to someone else on the team. I’d like to create an understanding that should something like that happen, go ahead and take the accountability to have a respectful conversation with that person and get the issue out on the table.”

This is a simple thing, but perhaps a difficult conversation for most. But, what is allowed is ultimately taught.

What kind of behavior is allowed at home? Consider establishing a social contract within our families. What are the ground rules? What is OK behavior, what is not and what are the consequences? I think the adage, “you shall know the truth and the truth shall set you free” has broad application and is as true now as it was 2000 years ago.

About the Author

Peter Dove, is president of Shared Values Associates, a firm dedicated to corporate culture design. Learn more about Peter Dove at www.peterdove.com.

AlphaACT FIRE Releases New Online Training Scenario for Firefighters

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A new course exploring the topics of situational awareness, flashover, and unusual fire behavior has been added to AlphaACT FIRE’s online training library. Check out the new course during the weekly AlphaACT FIRE webinar, scheduled every Wednesday at 9 a.m.

AlphaACT® FIRE’s dynamic online courses are built to engage firefighters with real-life experiences. With a complete library of scenario-based training scenarios, AlphaACT FIRE is excited to announce a new course is now available inside TargetSolutions’ online training management system.

The West Hill Road Fire scenario features a structure fire burning into the night, fueled by accompanying severe weather conditions.

With a plethora of resources available and heavy fire involvement, situational awareness is a critical area of importance for this course. Additional focus is attributed to structural collapses along with wind-driven and exposure fires. This scenario is based upon an actual event from 2014.

AlphaACT FIRE’s course library features 24 scenarios, featuring more than 90 learning stages, including the recently featured course of the month based on the Cornerstone Fire scenario.

This course is centered on a suburban home surrounded by a spacious cluster of houses. This event will inspire you to retool your attack strategy with special focus given to grow operations, new construction, and strange fire behavior. This scenario is based upon an actual event from 2012.

Learning objectives of these two courses include:

  • Gaining situational awareness of an event
  • Compare and contrast with similar events to enhance your understanding of a scenario
  • Develop good strategy and tactics as well as what to avoid
  • Explore heavy and quickly spreading fire and flashover

For more information on these unique training courses, please contact TargetSolutions today at (800) 840-8046.

Vector Solutions Expands Online Training Offerings and Certification Solutions with the Acquisition of LearnSmart

By combining forces, LearnSmart and Vector Solutions’ brands (RedVector and TargetSolutions) will offer customers greater performance support and an expanded online training library with thousands of new courses

vector-solutionsTAMPA, FLA – Vector Solutions, the leader in eLearning, workforce training and performance management solutions for architecture, engineering, construction (AEC), industrial and public safety organizations, announced today that it has acquired LearnSmart, a leading provider of high-quality professional skills, project management and IT and security training.

LearnSmart has nearly 20 years of experience helping thousands earn career-related certifications from respected vendors, such as Project Management Institute (PMI), Cisco, Microsoft and CompTIA. LearnSmart serves clients from a broad range of Fortune 500 companies, as well as universities, government institutions, and the armed forces.

The acquisition will provide customers of LearnSmart access to more than 4,000 additional courses, new learning management system functionality, and continued first-class support from a team of eLearning and industry experts. Customers of Vector Solutions brands, RedVector and TargetSolutions, will gain additional access to 1,000+ quality, video-based courses covering a wealth of new topics.

“The Vector Solutions mission is to change the world through revolutionary technology solutions that save lives, inspire professionals and elevate performance,” said Vector Solutions CEO Jeff Gordon. “With that comes a commitment to growing our business so that we can provide the very best in eLearning and performance support to our customers. I am proud to announce our acquisition of LearnSmart, a company that shares our core values, strives for excellence and brings deep experience in video course design, microlearning, and technology certification solutions.”

LearnSmart’s 1,000+ courses covering IT and security, project management, HR and administrative, workplace safety and business are mobile-optimized and composed of thousands of smaller “lessons.” This format aligns with the Vector Solutions mobile-first strategy, as well as its goal of providing learning access to customers at the exact moment of need, in short bites, to improve operational performance.

“Vector Solutions shares our same level of commitment to education, mobility and performance support,” said LearnSmart President Jay Gandee. “That’s why we are thrilled to add our experiences and expertise and begin our next chapter together. Collectively, we will be able to offer so much more value to clients.”

About Vector Solutions
Vector Solutions sets the standard for excellence in delivering online continuing education, training and performance management solutions to the architecture, engineering and construction (AEC) industries, as well as industrial, public safety and IT fields. Through its brands RedVector, TargetSolutions and LearnSmart, Vector Solutions offers individual courses as well as and large-scale corporate training solutions via a state-of-the-art Learning Management System. With an online library exceeding 5,000 courses authored by more than 200 subject matter experts, Vector Solutions serves professionals and firms across the globe. The recipient of numerous community honors and industry awards, Vector Solutions was founded in 1999 and is headquartered in Tampa, Florida. For more information, call 1 (866) 546-1212 or visit www.Vector-Solutions.com.

New Functionality Allows Platform Managers to Record Multiple Users’ Training from an Assigned Activity

Platform managers with access to Record Completions will now have the ability to submit completions of assigned activities for not only themselves but other members of their crew. This new enhancement enables platform managers to document training for larger groups from an activity already assigned to them, rather than having to find the training assignment inside Record Completions.

tslogo_symbol-color-small“It’s huge for a Company Officer to be able to go into his schedule and add users and record training as complete,” said TargetSolutions Product Specialist Tim Riley. “As we all know, the fewer clicks a Company Officer has to make, the happier he will be. Just like when we put the Record Completions link on the home page, this will eliminate unnecessary clicks and save Company Officers time.”

Activities that have been set to allow for record completions will have an “Add Users” function available when accessed from My Assignments or the Schedule. Only administrators and supervisors with access to Record Completions will see this option.

Once an activity has been submitted as complete, it becomes a record for the platform manager submitting the activity, as well as the users that have been added.

Another key benefit is that platform managers will be able to utilize TargetSolutions’ Save & Assign functionality to ensure consistent documentation of the training has been recorded.

“Quite honestly, where this is most important is in the Facility Training documentation,” Riley said. “A Training Officer can now fill in the objectives and the additional information using Save and Assign for this month’s facility training, and it will be the same entry for everyone.”

To learn more about TargetSolutions’ latest enhancement, please click here or contact us at (800) 840-8048.

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Platform managers with access to Record Completions will now have the ability to submit completions of assigned activities for not only themselves but other members of their crew.

TargetSolutions Meets New York Department of Health’s Requirements for Online CME Program

SAN DIEGO – TargetSolutions, the leading provider of computer-based training management applications for public safety agencies, is now able to provide fire and EMS departments in the state of New York with nearly 100 percent of their recertification training.

fire-ny-100-percent-cme-learn-moreAgencies can now complete the New York Department of Health’s required paperwork to request permission for completing nearly 100 percent of their Three-Year EMS Continuing Medical Education (CME) Recertification Program through TargetSolutions.

When an agency submits to allow their EMS providers to utilize 100 percent self-study thru an online training provider, the agency selects a vendor. The New York State Bureau of EMS then approves the agency’s program based on the outline of that program. Any vendor used must meet specific security and disability access regulations. They must also meet rules regarding the distribution and function of the online content.

The City of Olean Fire Department (N.Y.) was the first agency to submit the required paperwork, outlined in the New York Department of Health’s Administration Manual. The process included answering six mandatory questions with detailed responses made available by TargetSolutions. The department’s Line Supervisor Tim Richardson was thrilled to learn the department’s application had been accepted.

“It’s hard to complete continuing education requirements without something like TargetSolutions. An online system keeps you coordinated and puts all of the training at our fingertips. Having 100 percent online was important for us. It gives us the ability to instantaneously determine where everyone is at from a training perspective.”

Tim Richardson, City of Olean Fire Department (N.Y.)

TargetSolutions features more than 160 hours of accredited online EMS training that is accepted in the state of New York after the training is approved in writing by an EMS Agency’s certified instructor-coordinator. In addition, TargetSolutions is organizationally accredited by the Commission on Accreditation Pre-Hospital Continuing Education.

Emergency responders in the state of New York are required to complete 72 hours of training every three years. Please note, each agency’s approval is left solely to the discretion of the New York Department of Health. Also, TargetSolutions needs one additional hour of ALS training to fulfill the category of Gynecology and Obstetrics for 100 percent recertification for paramedics. All personnel currently completing BLS training can fulfill 100 percent of their requirement with TargetSolutions. For more information, please contact us today at (800) 840-8048.

If you would like more information on TargetSolutions’ ability to provide fire and EMS departments in New York with 100 percent of their EMS recertification training, please click here to enter your information and a TargetSolutions representative will be in touch.

About TargetSolutions

TargetSolutions delivers cutting-edge software applications, engaging online training courses, and world-class customer service. The company was founded in 1999 and today there are more than 2,000 organizations across the country using TargetSolutions’ innovative technology to solve their training challenges. For more information on TargetSolutions, check online at www.targetsolutions.com.

TargetSolutions’ Online Help System Empowers Platform Managers and Users Alike

TargetSolutions’ online help system provides administrators, supervisors, and users with the information they need to maximize the online training management system.

You are never alone when you use TargetSolutions.

tslogo_symbol-color-smallWhether you are a seasoned platform manager of the system or a new user, TargetSolutions’ Client Services team is ready to assist at a moment’s notice. In addition to 24/7 toll-free support and live chat for customers, TargetSolutions offers a robust online help system featuring tips and tricks for utilizing the online training management system.

The web-based portal offers detailed instructions and video tutorials on how to operate the platform. Whether you are an administrator, supervisor, or user, you can bet you will find the answers you need online at http://help.targetsolutions.com.

If a user ever has trouble logging in – or has any other platform-related questions – they can access the interactive live chat feature through the help system and receive the information they need instantaneously. Platform managers can also take advantage of this efficient way to communicate with a TargetSolutions representative, or they can reach out to their dedicated account manager.

At the end of the day, however, the searchable online help portal provides detailed answers to most questions. And it’s just one click away.

“Our help system is packed with frequently asked questions, videos, webinars, and tutorials,” said Client Services Manager Jennifer Jones. “Our representatives are readily available via live chat and by phone to answer user questions.

“Troubleshooting is inevitably going to happen and it’s important that our users feel confident contacting us with any issues that arise during their experience.”

If you have any questions about TargetSolutions’ online help system, please contact us at (800) 840-8048 or via e-mail.

Video Shows Mock Suspension of Firefighter Suspected of Alcohol Abuse

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“Mock Suspension of Firefighter with Alcohol on His Breath,” is a video inside Community Resources that presents a simulated scenario of a respected fire officer being confronted for alcohol abuse

When a decorated fire officer relapses to the addictions of alcohol abuse, what is the outlook for his or her professional career? That’s what this month’s top video inside Community Resources explores.

A scenario is presented in the video, entitled “Mock Suspension of Firefighter with Alcohol on His Breath,” where a fire lieutenant, who is a highly respected employee, finds himself in trouble with his employer after a relapse with alcohol. The fire captain cites the lieutenant’s storied career with the department as the only thing keeping him in contention for his job – but sternly informs him that to hold onto his position he will need to agree to a series of rigorous demands.

The non-negotiable terms: comply with the EAP requirements, enroll in and pay out of pocket expenses – about $6,000 for the Center for Alcoholic Treatment (CAT) program – get involved with the local AA chapter, and share the experiences with his crew.

With a union representative by his side, the lieutenant is faced with deciding not only much he’s dedicated to saving his job, but his health, as well.

The video, produced by the University of Cincinnati’s Fire Science & Emergency Management program, runs just shy of nine minutes and is available inside Community Resources. Six organizations have used this resource, including Columbia River Fire and Rescue, Corona De Tucson Fire Department, and South Charleston Fire Department.

If you have any questions about the Community Resources application, please contact TargetSolutions today at (800) 840-8048. 

Enhanced EMS Continuing Education Course Outlines Heat Illness Emergencies

TargetSolutions’ EMS Heat Illness and Emergencies online training course has undergone a complete revision with new content and multimedia upgrades.

Victims suffering from heat illness require prompt action from first responders, making a knowledgeable skillset in managing heat-related emergencies a must for EMS personnel.

That reality is what makes the recently enhanced EMS Heat Illness and Emergencies training course a trademark lesson in TargetSolutions’ online EMS catalog. The 60-minute continuing education course recently received critical upgrades, including revitalized content, optimized multimedia, and updated interactions.

Featuring 11 learning modules and a 10-question exam, this course explores the full spectrum of heat illness and emergencies. After successfully completing this course, students should be able to:

  • Define and identify various types of heat illnesses including heat stroke, heat cramps, and heat exhaustion
  • Understand the basics of temperature regulation and how heat is gained in heat-related illnesses
  • Analyze management protocols for each type of heat illness

With more than 1,700 people losing their life each year in the U.S. because of heat stroke – per the Centers for Disease Control – this course is vital for emergency responders.

If you have any questions about TargetSolutions’ online training management system for EMS agencies, please contact us at (800) 840-8046.

Updated Course Explores How Water Distribution Systems Keep Customers Healthy and Safe

Water Industry Distribution Service to Customers explores water distribution systems and discusses their importance in protecting the public.

Designed to explore the methods of distribution, installation, and maintenance, TargetSolutions’ Water Industry Distribution Service to Customers training course has undergone major updates, including revised content and upgraded multimedia.

The 60-minute course, which is an approved technical course for continuing education, analyzes the four types of public water systems found in the United States, evaluates common water issues, and describes basic configurations of water distribution systems.

Other topics and objectives of this course include:

  • Types of customers, metering of these customers and proper recordkeeping
  • Common methods for making water service connections
  • Insurance Services Office (ISO) requirements for fire protection
  • The different water sources a water utility may use

This training course features nine learning modules and a 10-question exam. After successfully completing this course, students will be able to recognize AWWA standards.

If you have any questions about TargetSolutions’ online training catalog for water and wastewater agencies, please contact us today at (800) 840-8048.

Vector Solutions Kicks off Internship Program With Brooks DeBartolo Collegiate High School in Tampa

Vector Solutions, the parent company of computer-based training leaders TargetSolutions and RedVector, announced this week it will be kicking off a new Internship Program in partnership with Brooks DeBartolo Collegiate High School in Tampa, Fla.

vector-solutionsAs the top provider of eLearning and performance management solutions for the public safety, architecture, engineering, construction, industrial, and facility management industries, Vector Solutions is committed to advancing learning and performance development in its local community. With that goal in mind, the Tampa-based company worked to create this new six-month program.

DeBartolo Collegiate High School was founded by NFL Hall of Famer Derrick Brooks and former San Francisco 49ers owner and Hall of Famer Edward J. Bartolo, Jr. The charter school is focused on instilling students with the desire to learn and equip them with the knowledge they need to continue their academic journey at the collegiate level and the career world.

Students will join the team at Vector Solutions’ Tampa headquarters for an average of five hours a week. Interns will learn what it means to focus on the customer, achieve operational excellence, and excel in today’s business environment.

“We are excited to provide a variety of real-world business experience to the best and brightest from Brooks DeBartolo Collegiate High School. 

David English, CFO, Vector Solutions

“As an eLearning company headquartered in Tampa, but with employees nationwide, Vector Solutions has a vested interest in these students and we believe the variety of exposure they will receive during their internship at our company will not only help them form a career path and enhance their resume, but will also provide our employees a wonderful opportunity to mentor the next generation of leaders,” said English.

About Brooks DeBartolo Collegiate High School
Brooks DeBartolo Collegiate High School strives to be a model collegiate school, offering a broad and rigorous, technology-rich educational program to students from diverse backgrounds. Within a caring and respectful multicultural environment, the school is committed to instilling in each student a desire to learn, to take appropriate risks, and to overcome challenges. The school community is committed to developing students who are life-long learners and responsible citizens who will succeed in the 21st century.

About Vector Solutions
Vector Solutions sets the standard for excellence in online continuing education and training for the architecture, engineering and construction (AEC) industries, as well as industrial and public safety fields, and holds more than 200 state, national and organizational accreditations. Through its brands RedVector and TargetSolutions, Vector Solutions offers individual courses as well as large-scale corporate training solutions for AEC, industrial and public safety teams via a state-of-the-art Learning Management System. With an online library exceeding 4,000 courses authored by more than 200 subject matter experts, Vector Solutions serves professionals and firms across the globe. For more information about the Vector Solutions Internship Program, call (866) 546-1212 or e-mail marketing@redvector.com.