Technology with a Purpose


A Complete Solution for Accredited, Quality EMS Training for Chicago EMS


TargetSolutions provides a centralized online platform for all mandatory EMS continuing education courses for Chicago EMS. With more than 100 hours of online accredited CEUs, EMS professionals can conveniently complete required training and earn units for EMS recertification through TargetSolutions.

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Your two-year subscription to TargetSolutions grants you access to department-specific and state-mandated training. After a simple set-up process, you’ll have access to an easy-to-use, mobile-compatible training system that streamlines certification accredited courses available 24/7.

For answers to frequently asked questions, please click here. If you have any questions on how to log in, please contact us today (800) 840-8048!

Firehouse Culture and Other Firefighter Issues Examined During Recent Webcasts

Two new TargetSolutions-sponsored webinars, each about an hour in length, are now available for viewing and touch on creating a positive firehouse culture as well as best practices for fire-based EMS. Firehouse Culture

The first webinar, Fully Involved: Creating a Culture That Works, highlights the essentials of effective leadership and how to establish a positive firehouse culture within the service.

Delivered by and presented by Captain Mark vonAppen of the Palo Alto Fire Department (Calif.), the 50-minute webinar focuses on creating an “us against the world” group mentality through camaraderie, effort and hard work. The son of a professional football coach, vonAppen draws on his upbringing in the sports world and applies those same principles to the fire service. Rebuking the notion that ruling with an iron first will create culture, vonAppen instead focuses on teamwork in its simplest form.

“The thing we came up with as a group in the firehouse I worked in was the Big 4,” said vonAppen. “Do your job like a professional, treat people right, give all-out effort and have an all-in attitude. You see how they all interrelate.”

To view a recorded version of this webcast from, please click here.

The second webinar, Best Practices in Fire-Based EMS, is presented by Fire Chief Gary Ludwig, MS, EMT-P, of the Champaign Fire Department (Ill.). Delivered by, the hour-long webinar explores best practices for fire departments while embracing the EMS mission. Examining statistics provided by the U.S. Fire Administration and National Fire Protection Association over a 3Firehouse Culture0-year period from 1985 to 2015, Ludwig points to the tanking rate of fires and the vastly increasing number of EMS calls.

In 2015, EMS calls were up 230 percent from 1985 and during that same period, fires dropped 45 percent. In fact, only 4 percent of all fire department responses in 2015 were for fires.

“If you think about your own departments, if you do any form of EMS, whether it’s transport and first response, probably the vast majority, about 60 percent of your calls, are EMS-related calls,” said Ludwig. “Most fire departments pump more oxygen than water. A majority of what we do is EMS.”

To view a recorded version of this webcast from, please click here.

Is your department looking for training in EMS or leadership? To learn what TargetSolutions can do for your agency, please contact us today at (800) 840-8046.

How DeKalb County Fire Rescue Department Improved ISO Rating with TargetSolutions

DeKalb County Fire Rescue Department, located in Northern Georgia, has utilized TargetSolutions’ online system since 2011 and as a result, has improved its ISO rating and simplified training. 

Improved ISO Rating

During the 2017 Vector Solutions Client Summit, TargetSolutions sat down with Battalion Chief Bill Voorhies of the DeKalb County Fire Rescue Department to discuss how he uses the platform for his department’s training. Chief Voorhies and his cadre have been using TargetSolutions’ online records management system since 2011 and he credits the platform’s Credential Management and ISO Training Tracker for revolutionizing how his department manages training.

The DeKalb County Fire Rescue Department’s 26 stations respond to more than 80,000 annual calls throughout the region. Using TargetSolutions’ record tracking functionalities, DeKalb County Fire Rescue is able to ensure its personnel are up-to-date on training and can respond effectively to incidents involving hazardous materials, rescue, fire suppression and emergency medical services.

“We use Target (Solutions) for tracking training as well as credential management – keeping our firefighters and EMTs all certified with CPR or with their state certifications…the credential management part of the program really has streamlined our ability to keep up with that.”

Bill Voorhies, Battalion Chief, DeKalb County Fire Rescue Department

TargetSolutions’ ready-made courses and customizable credentials give DeKalb County the freedom to train according to their specific needs while satisfying state standards. Thanks to TargetSolutions’ Credential Manager, DeKalb County was able to easily generate paperless records of their department’s training for their ISO audit and saw an improved ISO rating.

When reflecting on their ISO review, Chief Voorhies recalled: “when the state came back around to look at our training records, they were very, very happy with the courses that are there (in the platform) that already meet state standards.”

Is your department looking for an improved ISO rating? For questions about TargetSolutions’ ISO Training Tracker, please contact us today (800) 840-8046!

TargetSolutions Helps Schools Take a Stand Against Bullying

As October is National Bullying Prevention Month 2017, TargetSolutions is shining the spotlight on our important School Bullying training course to aid school districts with taking a stand against bullying. 

National Bullying Prevention Month 2017 addresses the growing crisis of bullying for youth across the United States. Each year, approximately 47 percent of students are estimated to be involved in some form of bullying, whether it’s being the bully or the target. What’s more is that this figure has nearly doubled from the mere 28 percent that was reported in 2001. The ultimate goal of the movement is to permanently “Stomp Out” bullying by improving awareness of the issue and its impact on children.

TargetSolutions helps school districts be proactive against bullying with the important School Bullying training course from the online course catalog for school districts. This interactive course educates school staff on the various forms of bullying and how to maintain a safe learning environment.

The structure of the course guides the learner from understanding bullying to becoming an advocate for school bullying prevention. The learning modules are organized accordingly:

  • What Is School Bullying?
  • Types of Bullying
  • Cyber Bullying
  • Bullying Myths and Facts
  • Identifying Bullies and Victims
  • Consequences of Bullying
  • Bullying in the Classroom
  • Confronting a Bully
  • School Intervention Programs
  • Promoting an Anti-Bullying School

School Bullying features audio narration and interactive exercises to accommodate different learning styles and highlights key points with related text and images. As learners complete lessons, they are tested with brief quizzes and once they complete the course, learners show their comprehension with an end-of-course exam.

“TargetSolutions’ School Bullying course helps staff identify different types of bullying, as well as confrontation methods. By administering this course to your staff, you can help promote an anti-bullying environment.”

Ashlee Marinello, Account Manager I – Education Specialist, TargetSolutions

Students who are bullied in school, particularly from targeted groups such as the LGBTQ community, are at risk for poor classroom performance, long-term damage to self-esteem and even suicide. National Bullying Prevention Month 2017 is about promoting growth, creating a safe school atmosphere, and taking a stand against bullying.

For questions about TargetSolutions’ School Bullying training course or our school district course catalog, please contact us today at (800) 840-8048!


Make Your Voice Heard with the ‘Voice of the Customer’ Feedback Survey

TargetSolutions’ Voice of the Customer benchmark survey allows customers to have their voices heard by providing input on our products, services, content, and brand. 

Aiming to provide customers with a platform to provide feedback, TargetSolutions has implemented a brand new benchmark survey as part of its Voice of the Customer initiative. The objective is simple: measure our customers’ satisfaction with the value and quality of our products, services, content, and brand.Voice of the Customer

This intuitive process is built on an ongoing foundation of collecting feedback in the forms of surveys, users groups, product interactions, interviews and more. From there, these valuable pieces of data will be collected and analyzed by TargetSolutions’ customer service and product leaders to formulate actions to regularly enhance the customer experience.

Maintaining a revolving feedback loop will keep all communication streams open and allow customers to voice suggestions about what is working and what can be improved.

The benchmark survey is a six-question census focused on the platform’s products and services. Feedback will fuel future enhancement plans, understand the platform strengths, and make improvements to the overall customer experience.

“Customer feedback is a key driver for us which is why we’re taking measures to gauge our clients’ experience and see what’s important to them. We’re very mindful that we are always serving our customers and will continue to do so by keeping things simple and ensuring we are efficient and operating in real time.”  

Jennifer Jones, Director of Product and User Experience, TargetSolutions

For more information about our Voice of the Customer benchmark survey, please contact TargetSolutions today at (800) 840-8048.

Optimized Multimedia Highlights Newly Restyled EMS and EMT Refresher Courses

Five EMT refresher courses have received multimedia overhauls to include video presentations, audio narration, and engaging images for an optimized learning experience. 

Following procedure for EMS personnel can make all the difference between success or tragedy. Understanding this important notion, TargetSolutions’ EMS Continuing Education course catalog is packed with over 160 hours of quality EMT refresher training that routinely receives upgrades to provide the most up-to-date and relevant curriculum available.

EMS Pediatric Assessment, EMS Burn Management Basic, EMS Cardiac Emergencies Advanced, EMS Managing Cardiac Arrest: During and After Resuscitation and EMS Common Infectious Pathogens all received complete content makeovers and are now delivered in new and engaging formats.

These five combined lessons amassed over 26,000 completions in 2016 and are available in video-based lessons for a more immersive learning experience. Users taking these courses are guided by audio narration and images to help retain crucial information.

As users go through each module, brief quizzes check for comprehension. Then, once a user completes a course, their knowledge is put to the test with a 10-question exam.

“We’ve completely restyled and updated our content for this bundle of EMS courses. The learning objectives in each course are comprehensive and helpful to both new first responders and veterans looking for an EMT refresher for their credentials.”

Bryan Fitzgerald, Content Manager, TargetSolutions

EMS Pediatric Assessment serves as a valuable tool to understand the principles of pediatric assessment and identifying characteristics of age-related vital signs for pediatric patients.

EMS Burn Management Basic highlights the different types of burn injuries and how to treaEMT Refreshert them to prevent further injury and reduce contamination.

EMS Cardiac Emergencies Advanced describes the signs, symptoms and emergency medical care for patients experiencing angina pectoris, myocardial infarction, heart failure, cardiac tamponade, hypertensive emergency, and cardiogenic shock.

EMS Managing Cardiac Arrest: During and After Resuscitation discusses treating patients suffering from cardiac arrest, including management techniques after resuscitation.

EMS Common Infectious Pathogens serves as an extension of EMS Infectious Disease Control to discuss infectious diseases encountered by healthcare workers and appropriate precautions to prevent disease transmission in the pre-hospital setting.

These highly utilized EMS courses improve decision-making in time sensitive situations and ensure compliance. Users taking these EMT refresher courses will become immersed in the training experience to perform life-saving procedures in the field.

For questions about these EMT refresher course updates or TargetSolutions’ EMS Course Catalog, contact us today at (800) 840-8048.

TargetSolutions’ NFPA 1410 Evolutions Training Series Honored with Prestigious Brandon Hall Award

TargetSolutions’ NFPA 1410 Evolutions training series has been honored with a Brandon Hall Group Excellence in Learning Award.

SAN DIEGO – TargetSolutions, the leading provider of e-Learning applications for the fire service, is proud to announce its NFPA 1410 Evolutions training series has been awarded the prestigious Brandon Hall Group Excellence in Learning Award, taking home Silver honors for the “Best Use of Video for Learning” category.

Commonly referred to as the “Academy Awards” by learning, talent and business executives, the Brandon Hall Group Excellence Awards Program debuted in 1994 as the first of its kind in the learning industry. Per Brandon Hall’s website, the Excellence Awards “recognize the best organizations that have successfully deployed programs, strategies, modalities, processes, systems, and tools that have achieved measurable results.”

Shot on location in St. Charles, Mo., and Land O’ Lakes, Fla., the production was aided with the full cooperation of the St. Charles Fire Department and Pasco County Fire Rescue to bring the series to life.

Vector Solutions, the parent company of TargetSolutions, assembled a team to storyboard the series, capture the drills on video, and then develop the 14-course training package that was formally released this past March. The final product is a series of stunning training courses driven by groundbreaking video demonstrations of the most commonly encountered fireground evolutions.

We asked some of the key players in the series’ development to reflect on the experience as well as what this award means:


Paul Costello wrote and directed the NFPA 1410 Evolutions series while also serving as an onscreen instructor for each of the 14 installments. “From the project onset I felt this was a unique angle on training that hadn’t been successfully accomplished before. Our team’s work brought multiple dimensions of learning to the student that hadn’t ever been attempted in the industry. The end product is a learning platform that transcends jurisdictions and is also a primer for the seasoned officer as well as a tight how-to for the newer firefighter in the agency.”


Bryan Fitzgerald, who led the charge in developing these courses in post-production, praised the level of teamwork that was displayed to make this project a reality. “It’s excellent to see a project that required so much teamwork be recognized for this award. From the courses’ author, to the videographers who filmed the footage, to the editors and graphic designers who created the content, the developers from the Harbinger Group, everyone involved in this massive undertaking always held their work to the highest standards. This resulted in some of the most outstanding courses TargetSolutions has ever produced.”


Greg Baldwin was one of two videographers on location in St. Charles and is also credited with producing the TargetSolutions introductory fire logo in each of the 14 courses. “It’s humbling to see how our hard work is being recognized in the same category as globally known brands and companies. The field of competition really helps to put it all into perspective. Facebook took home a Bronze in the same category that the NFPA 1410 Evolutions took home a Silver.”


Chris Andrews was one of two videographers to capture the action on location and also edited the raw footage down to the bare essentials in post-production. “I feel like we had the perfect team out there and at the end of the day we put out a really good product that’s unmatched in the industry. It’s a great honor for our whole team to take home such a recognized and valuable award.”


John Heindel starred in post-production where he collected the edited catalog of video and images and developed a bulk of the courses in the series. “It’s encouraging to receive recognition for the NFPA 1410 course series, as it proves how effort, dedication, and teamwork lead to a successful product. These courses fuse evolution demonstrations with real-world scenarios, keeping today’s firefighters prepared, and it’s an honor to have participated in a project of such scope and magnitude.”


Michael Schreiner helped organize and oversee the entire production. He was also on location to capture the beautiful overhead drone shots seen in the courses. “One of the major advantages of combining our companies is the integration of the strong competencies each company brings to the table. Our TargetSolutions and RedVector content teams brought video production expertise that was filmed in creative ways like the firefighter industry has never seen.  Leveraging the strengths of both teams, paired with the additional subject matter expertise and actors from the St. Charles Fire Department made for the perfect blend of content and innovative video production.”

For more information about our award-winning NFPA 1410 Evolutions training series, please contact TargetSolutions today at (800) 840-8046.

New Water Industry Aquifer Remediation Training Course Offers Groundwater Remediation Techniques

TargetSolutions’ all-new training course, Water Industry Aquifer Remediation, covers best industry practices for identifying aquifer contamination and applying effective groundwater remediation techniques.

Groundwater is an easily accessible and important source of potable water for communities. In fact, approximately 40% of the world’s drinking water is drawn from underground sources such as wells. While this is convenient, the accessibility of groundwater also leaves it susceptible to natural and man-made contaminants.

TargetSolutions’ brand-new course, Water Industry Aquifer Remediation, identifies the types of threats to safe groundwater sources and provides groundwater remediation techniques for effective cleanup. Authored by subject matter expert Alfredo Cely, P.E., MSEM, this course offers practical information and useful strategies thanks to his 14 years of professional experience in transportation, water resources, land development and aviation.

By the end of this course, learners will be able to:

  • List and describe the six main categories of groundwater contamination sources
  • Identify the three principal remediation goals for the restoration of groundwater aquifers to safeguard the health, safety and welfare of the public
  • Define the three general strategies used for cleanup and remediation of groundwater aquifers

Aquifer Remediation is divided into three video-driven lessons. For a more immersive learning experience, students are guided by audio narration and engaging text and images. Once the course is completed, the learner’s knowledge of groundwater remediation techniques is put to the test with a 10-question exam.

“This course extensively covers everything water industry personnel need to know about common sources of pollution and groundwater remediation techniques to restore water quality in compromised underground water resources. The instructor-led, video-based training is perfect for any engineer, architect, planner or contractor looking for best industry practices.”

Bryan Fitzgerald, Content Manager, TargetSolutions

A clear understanding of groundwater contamination and proper aquifer remediation methods are essential to minimizing risk of exposure and protecting the public’s well-being.

For questions about TargetSolutions’ new Water Industry Aquifer Remediation training course or any lessons in our Water and Wastewater catalog, please contact us today at (800) 840-8048!


Meet the Team: Get to Know Client Services Representative Jillian Conrad

Jillian Conrad

Jillian Conrad joined TargetSolutions’ Client Services team this past April.

Jillian Conrad was welcomed to the TargetSolutions team as a Client Services Representative this past April. Native to the San Diego area, Jillian grew up appreciating the city’s blissful weather, tasty Mexican food and vast dog-friendly beaches.

Prior to joining TargetSolutions, Jillian served as a Claims Specialist where she balanced tasks such as reviewing claims and communicating with clients and insurance companies. Her multitasking abilities and communication skills make her the perfect fit for the Client Services team.

After working at TargetSolutions for a few months, Jillian was asked what she enjoyed the most about her job: “I love the people I work with. TargetSolutions’ atmosphere is so welcoming and everyone is friendly!”

Get to know more about Jillian’s interests with this recent Q-and-A:

Favorite Movie?

The Labyrinth

Favorite Band/Artist?

All Country

If you could go anywhere, where would you visit?

Hawaii or Ireland

Favorite flavor of ice cream?

Mint Chip

Cats or dogs?

Both. I love all animals.

Describe your idea of a perfect weekend:

Relaxing with my dogs by the beach.

What is your favorite type of weather?

The mix of sunny and sometimes gloomy weather San Diego has.

Favorite food?


Any pets?

Yes. I have two rescue dogs! One is a fat chihuahua and the other is a greyhound mix.

Fun fact about yourself:

I love dancing. I do line dancing 2-3 times a week!

TargetSolutions Boosts Offerings with New Course Accreditations

TargetSolutions has amassed a treasure trove of new course accreditations in 2017 for firefighters, paramedics, and public works employees. 

SAN DIEGO – Behind-the-scenes at TargetSolutions, we’re always working diligently to bring you the newest, freshest content available. To accomplish this, our team feverishly garners accreditations for brand new courses and aims to deliver new content and training packages as frequently as possible.

“TargetSolutions is committed to continuously growing its content, especially in regards to premium training content,” said Jennifer Jones, TargetSolutions’ Director of Product & User Experience. “The Product, Content, and Accreditation teams work in conjunction to develop these courses and get them accredited in as many states as possible.”

Here is an accumulated list of TargetSolutions’ 2017 new course accreditations, with more on the way:

For the fire service, 22 new courses comprising 27 hours of training content have been accredited so far in 2017. This includes 14 hours from our award-winning NFPA 1410 Evolutions series. The following lessons are now available through TargetSolutions:  

  • NFPA 1410 Evolution 1
  • NFPA 1410 Evolution 2
  • NFPA 1410 Evolution 3
  • NFPA 1410 Evolution 4
  • NFPA 1410 Evolution 5
  • NFPA 1410 Evolution 6
  • NFPA 1410 Evolution 7
  • NFPA 1410 Evolution 8
  • NFPA 1410 Evolution 9
  • NFPA 1410 Evolution 10
  • NFPA 1410 Evolution 11
  • NFPA 1410 Evolution 12
  • NFPA 1410 Evolution 13
  • NFPA 1410 Evolution 14
  • NFPA 1041 Part 1
  • NFPA 1041 Part 2
  • NFPA 1041 Part 3
  • Fire Service Health and Safety Part II
  • NFPA 1 & 101 Module 1
  • NFPA 1 & 101 Module 2
  • NFPA 1 & 101 Module 3
  • NFPA 1 & 101 Module 4

Five new courses comprising of five hours of training content for public works employees have been accredited thus far in 2017:

  • Lead Contamination of Public Water Systems
  • Rehabilitation of Water Distribution Systems: Current Technologies
  • Rehabilitation of Water Distribution Systems: Selecting Rehab Methods
  • Rehabilitation of Water Distribution Systems: Designing Renewal Projects
  • Water Industry Aquifer Remediation

For EMS, two hours of brand new training content accumulated from two courses has been accredited in 2017:

  • EMS Pediatric Airway Management
  • EMS Child Abuse: EMS Roles & Responsibilities

About TargetSolutions

TargetSolutions delivers cutting-edge software applications, engaging online training courses, and world-class customer service. The company was founded in 1999 and today there are more than 4,000 organizations across the country using TargetSolutions’ innovative technology to solve their training challenges. For more information on TargetSolutions, check online at

For any questions on our 2017 new course accreditations, please contact your account manager or give us a call at (800) 840-8048 today.