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Municipal Emergency Services Chooses TargetSolutions as Provider for Online Training and Records Management Services

TargetSolutions, the U.S. leader in online training and records management solutions for municipalities including Fire, EMS, Police and other public entities, has joined forces with Municipal Emergency Services to deliver the industrys leading web-based platform to the Fire and EMS community. The agreement to work together was announced Tuesday, Feb. 22 during the Firehouse World conference in San Diego.

MES is the largest supplier of first responder equipment, including Globe Manufacturing personal protective equipment, Honeywell First Responder Products, Scott Air-Paks, and much more, for first responders in North America. “The decision to include TargetSolutions to MES impressive lineup of products made total sense,” said MES Vice President of Sales and Marketing John Skaryak.

“We chose to partner with TargetSolutions because it is the pioneer in web-based solutions,” Skaryak said. “We are confident TargetSolutions will provide the best solution for our EMS, Fire and First Responder customers.”

MES, which has done business with more than 20,000 fire departments during its 11-year history, will undoubtedly increase TargetSolutions’ visibility with fire departments across the country.

“This is a great opportunity for us,” said TargetSolutions Vice President of Sales and Marketing Jon Kostyzak. “MES has coverage across the United States and this will take TargetSolutions exposure to a new level. We appreciate the confidence of the decision for Municipal Emergency Services chooses TargetSolutions. MES knows we deliver operational efficiency and cost savings to our clients. There is a great synergy in our ability to provide a valuable service and MES ability to reach fire departments across the country.”

Skaryak said MES looked at the overall landscape of the online training and records management industry and determined TargetSolutions was the clear choice to distribute to its customers.

“We chose TargetSolutions because our philosophy is to promote the top brands,” Skaryak said. “It’s important to us that we only promote products that represent a clear value to our customers. TargetSolutions is a tremendous option for first responders who are looking to train, track and report with a web-based solution.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

TargetSolutions Excited to Team Up With Southeastern Association of Fire Chiefs

The Southeastern Association of Fire Chiefs has teamed up with TargetSolutions to provide its members with access to the industry’s leading online training and records management system.

The SEAFC will soon make TargetSolutions available to its members, providing them with user-level access to training resources from departments across the country. The SEAFC will have the ability to create and deliver training activities and other communications through the system, as well as store resources in a password-protected online location.

“We are extremely excited about this partnership,” said Jeff Oathout, who is TargetSolutions regional manager for the southeast. “We appreciate the confidence the SEAFC has shown in us and we are excited to be able to show its members our platforms capabilities.”

TargetSolutions was founded in 1999 and has grown into the industry’s leader in web-based training services for the fire service. The company strives to deliver easy-to-use technology that can help departments improve productivity and save money. With TargetSolutions, departments are able to schedule training and monitor compliance 24 hours a day, seven days week.

“We are happy about the opportunity to work with the SEAFC,” said Jennifer Antinone, who will serve as the SEAFC’s account manager. “We want to make this experience beneficial to everyone. We feel our platform makes life easier for users and l look forward to helping the SEAFC’s members as they learn what the platform can provide.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Dedication and Commitment: The Guts to Do More

Blog by Doug Cline
International Society of Fire Service Instructors, Vice President

As fire service instructors, we have a duty to provide the highest quality of service and instruction. We need to be our students’ inspiration, pushing them to strive for excellence.

But there’s a question we need to answer: Are we, ourselves, dedicated and committed enough?

Instructors need to stop and look in the mirror. The future of the fire service rests on our shoulders. That’s why it’s imperative that organizations, leaders and instructors take a hard look at how training is being delivered.

There are numerous ways to do this. Reaction questionnaires can be given to students. Subject-matter experts or senior trainers can audit training sessions. Test scores can be analyzed. Other instructors can perform peer assessments. These are just some of the methods.

The optimum time to evaluate the work of an instructor is while they are actually in the process of delivering a training session. Observation is recommended. However, observation is only effective if it is driven by standards that are objective, comprehensive, reliable and accurate.

Follow these steps to evaluate the delivery of training:

Step 1: Identify and define the objectives of the evaluation and determine how this process will work. Determine why the evaluation is being conducted. One reason may be to provide feedback on an instructor or a specific delivery issue. It also may be to evaluate the overall competence of an instructor.

Step 2: Consider how the information will be summarized and to whom it will be reported. Evaluation data can serve many purposes and can be interpreted different ways. It’s important that clear decisions define why, when and from whom data is being collected. It’s also important to evaluate what information is collected and its relation to the original objectives, which caused the need for the evaluation.

Step 3: Identify and define the specific competencies and performances to be measured. First, you must determine which competencies will serve as the basis of the evaluation. Typically, a detailed evaluation involves no more than three competencies where a more general evaluation may evaluate multiple competencies. Secondly, the objectives of the evaluation must be clearly specified. This is so the evaluator and the instructor understand what is being measured.

Step 4: Determine the sources of data. You can obtain evaluation data from a number of different sources. More common methods of data collection are evaluations by evaluators, co-instructors, and peer and self-evaluations. It’s important to remember that evaluators will have varying levels of skill that may influence data.

Step 5: Write the questions. For quality control, questions must be linked to a specific desired outcome for the evaluation. When the questions are written, we can control the specificity or generality of the individual item. These controls are essential to keep the evaluation instrument practical, manageable, reliable and valid.

Step 6: Design the format and layout of the instrument. Evaluation instruments must be written clearly and concisely for what is being measured. The evaluation must contain unambiguous directions for use and feature ordered questions or items to be evaluated. Instruments must be user friendly. This means easy to read and use and enough space for documentation.

Step 7: Pilot-test the instrument and obtain feedback. Prior to using a document for program evaluation, allow it to be pilot-tested. This will allow others to provide feedback on the instruments adequacy and usefulness. This pilot-test helps evaluators determine how well the instrument design and layout meets the objectives you are looking for. It also allows for the evaluation of the instrument to ensure its designed to provide what its intended to do. Since instrument development is time consuming and costly, it’s imperative to evaluate the tool to ensure it will provide the best information possible.

Step 8: Create the final instrument and implement the evaluation. The final instrument must provide the data needed to ensure training achieves its objectives or job performance requirements. Instruments may be used to assess a variety of aspects focused around training. The instrument may be used to assess the instructor’s performance and usefulness of instructional methods, course materials and content.

Effective fire service organizations must recognize their responsibilities to assist in the professional development of their instructors. Fire service instructors must also realize they have areas that need development.

As the leaders of the fire service, instructors need to have the guts to do more. We should be setting a precedent for the future. We start by looking at the man in the mirror.

About the Author
Douglas Cline is a student of the fire service serving as training commander with the City of High Point (N.C.) Fire Department and assistant chief of administration with the Ruffin Volunteer Fire Department. Cline is a North Carolina Level II Fire Instructor, National Fire Academy Instructor and an EMT-Paramedic instructor/coordinator for the North Carolina Office of Emergency Medical Services. Cline is a member of the North Carolina Society of Fire Service Instructors and the International Society of Fire Service Instructors where he serves on the Board of Directors as The First Vice President.

TargetSolutions Excited to Sponsor Special Event for the Burn Institute at Firehouse World

Firehouse World is coming to San Diego for the 10th year in a row but there’s a new twist this time around. The inaugural Fire Service Appreciation Night on the U.S.S. Midway will kick off the conference and is open to all attendees.

The special event for the Burn Institute is being hosted by Municipal Emergency Services and is scheduled for Tuesday, Feb. 21 at 6:30 p.m. The suggested donation for attending is $20, which covers all food and drinks as well as live music by the Bill Magee Blues Band.

The Burn Institute is a nonprofit health agency dedicated to reducing the number of burn injuries and deaths in San Diego, Imperial, Riverside and San Bernardino counties. TargetSolutions is contributing to the event as a Platinum sponsor.

“We are very excited to participate with MES on this great opportunity to help support the special event for the Burn Institute,” said Jon Kostyzak, who is the Vice President of Sales and Marketing for TargetSolutions. “The Burn Institute is a great organization. They do tremendous work to help burn victims. We’re happy to be able to sponsor this event and help a great organization.”

In addition to the food, drink and music, attendees will experience an up-close look at the longest serving US Naval Aircraft Carrier of the 20th century. They will be able to explore the U.S.S. Midway Museum and ride the adrenaline-pumping flight simulators.

All donations will go to the Burn Institute and they are 100 percent tax deductible. For more information, please check online at www.firehouseworld.com.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Learning to Be the Boss in the Fire Service

Blog by Alan Brunacini
Retired Phoenix Fire Chief and Author of “Functional Boss Behaviors”

I’ve studied bosses, and I’ve noticed that the best predictor of behavior in an organization is to look at the way the boss behaves. Often times, however, we lose sight of the fact that the relationships between bosses and workers have a direct impact on the level of service an organization provides.

If you ask anyone who has been a boss in the fire service, they’ll probably tell you a lot of stories about the road rash they experienced trying to get it right.

But I’d be willing to bet a lot of them would say, “I wish someone had told me this.”

After 50 years in the industry, making observations and learning by experience, I’ve put together some notes on what it takes to be a boss in the fire service. These notes, which I turned into my Functional Boss Behaviors book, which is available as a course through TargetSolutions, outline a set of 10 behaviors that effectively support and assist a worker in delivering standard service and added value:

1. Workers Must Take Good Care of Customers: A great deal of our focus is on customers. These are the people who receive services from us. When we are connected to the customer, we should deliver the best possible service to the customer.

2. Bosses Must Take Good Care of Workers: The relationships inside the organization are the launching pad for how we deliver services. The behavior of the boss is the most powerful thing in our everyday environment. If bosses don’t take care of workers, how can we expect the workers to take care of Mrs. Smith?

3. Build Trust or Go Home: Trust is a basic part of any relationship and is what connects the boss to the worker and to Mrs. Smith. Mrs. Smith trusts us because we respond quickly, solve her problem, and we’re nice. The workers trust Boss Smith because he responds quickly, solves the problem, and has a supportive relationship with them. Bosses must foster, develop, and then refine the trust relationship inside the system in order to provide the best service outside the organization.

4. Sweat the Big Stuff: The first priority for every boss is that “everyone goes home.” The routine stuff we do is important and ensures we are ready for the tough stuff; however, the boss’s focus should be on the critical stuff that allows us to deliver service and survive that service.

5. Set the Workers Free: When we become bosses, we gain authority and power that we use to create order, deliver adequate service, and take care of the workers. One of the best things a boss can do with that authority is to empower workers to be independent and self-directed.

6. Play Your Position: Organizations essentially consist of three levels strategic, tactical and task. For the organization to be effective, each level must be independently functional and capable, AND they must be interconnected. The challenge is to knit these three levels together in a way that connects the levels to each other, but points the organization toward the customer.

7. Keep Fixin’ the System: We are always operating within a model of continuous improvement. We follow procedures to deliver service and then constantly critique what worked and what went wrong. That model is necessarily boss driven. Bosses must continually look at SOPs, training, and, most importantly, themselves to improve organizational performance.

8. Create “Loyal Disobedience/Insubordination”: The firefighters the workers have the best set of perceptions, experiences, and connections to Mrs. Smith, and often they have ideas about how to improve service. A willingness to come forward with suggestions and bad news is a mature form of organizational commitment and respect. A good boss is accessible and will help solve the problem.

9. All You Got Is All You Get (Anatomy & Physiology): Every boss has different strengths and weaknesses. A boss’s personal effectiveness is dependent on how the boss uses his very personal skills and capabilities. Small improvements can produce big time results in the boss-worker relationship.

10. Don’t Do Dumb Stuff: This is pretty straight forward, but I bet we could talk all day about the dumb stuff we’ve done or seen others do. Workers can easily identify anything the boss does that is self-serving or stupid, which can be really destructive.

I’ve never figured out how to change somebody’s attitude, but I’ve noticed if you can change someone’s behavior, their attitude will change over time. And I don’t think you do that with leadership. You do that with an online, present, conscious, engaged boss.

About the Author
Retired Phoenix Fire Chief Alan Brunacini is one of the preeminent authors and pioneers of the fire service industry. Chief Brunacini is a 1960 graduate of the Fire Protection Technology program at Oklahoma State University and he earned a degree in political science from Arizona State University in 1970. He graduated from the Urban Executives Program at the Massachusetts Institute of Technology in 1973 and received a Master of Public Administration degree from Arizona State in 1975.

Boiling Point Avoiding the Hypertensive Fallout

Blog by Todd J. LeDuc
Deputy Chief, Broward Sheriff Fire Rescue (Fla.)

A published study by the Institute of Medicine calls attention to a national epidemic that is particularly threatening to firefighters across the globe untreated hypertension.

With cardiovascular events one of the leading causes of firefighter morbidity and mortality, unrecognized and untreated hypertension and pre-hypertension must be more aggressively diagnosed and confronted.

More than 70 million Americans suffer from hypertension while an additional 50 million more are close behind with pre-hypertension.

Hypertension contributes to nearly one-third of all cardiac events and is the leading cause of stroke and renal failure. According to the International Association of Firefighters website, 75 percent of firefighters with hypertension do not have it controlled.

The United States Fire Administration has reported in a meta-analysis of firefighter line-of-duty reports that the leading cause of fire service deaths is heart attacks, which accounts for 44 percent of all firefighter deaths.

Furthermore, a Harvard study concluded that while only 5 percent of firefighter’s time is actually spent combating fire, they are 100 times more likely to have a heart attack.

This may be attributed to the extremely psychically demanding rigors of the service and environment that firefighters operate within. This, coupled with risk factors such as high blood pressure, obesity, heightened cholesterol levels and a sedentary lifestyle, creates an axis of risk.

Several factors were noted that fire service members should realize. First, only 2 percent of adults receive adequate amounts of potassium. This places a higher propensity to elevated blood pressure levels. A concerted effort must be made to eat foods high in potassium.

The recommended daily intake of potassium is 3,500 milligrams. Excellent sources are fish, fruit (especially bananas, apricots, cantaloupe, and grapefruit), peas, beans, and potatoes, among other foods.

Additionally, compounding the propensity toward high-blood pressure is the over consumption of sodium. In fact, the average adult unknowingly takes in 3,400 milligrams of sodium per day when the daily recommended allowance is 2,300 mg.

This is often a byproduct of processed, canned and prepared food son top of additional table salt added to meals to enhance flavor in preparation or at the dinner table. The study also reviewed contributory factors of excess weight and its effect of hypertension. The researchers concluded that modest reductions of 10 pounds in overweight adults through diet and modest exercise would result in an 8 percent decrease in cases of hypertension.

Of course, the first step in combating hypertension or pre-hypertension is identifying it. This can only be done by routinely monitoring your own blood pressure and sharing the results with your healthcare provider.

The Institute of Medicines findings show we can’t rely on our health care professionals to solve this problem. As the commander of your own ship, it’s imperative you take an aggressive role in managing your blood pressure.

As fire service professionals, your cardiovascular risks are greater than those of the general population and as such your diligence should be greater. Hypertension is not named the silent killer without good reason ignorance is not a panacea for wellness and heath.

Make a pledge to learn your pressure, modify your risk and contributory factors, and embark on a path of prevention. Your proactive imitative can prevent you from reaching a boiling point.

About the Author
Todd J. LeDuc is the deputy chief of department for Broward Sheriff Fire Rescue in Florida. With more than 25 years in the service, he lecturers and publishes frequently on fire service leadership, safety and wellness topics. He has worked extensively with fire departments in more than a dozen states with master and strategic plans, accreditation, department evaluations and consolidation studies.

First TargetSafety Now TargetSolutions Our Online Training Management System Makes Profound Impact on Fire Service

In the very beginning, the idea of web-based training courses replacing hands-on education was roundly rejected. Some people laughed. Some even scowled. Most just said it would never work because it was impossible to effectively deliver training through the Internet.

“People were skeptical, and understandably so,” said TargetSolutions’ CEO Jon Handy. “We were offering a significant shift in how things had always been done. I think the fact we’ve changed so many minds over the last 12 years really speaks to the quality and usefulness of our platform.”

The company was founded in 1999 as a safety training business under the name TargetSafety. Training courses were originally offered as CD-ROMs before being moved over to HTML when the Internet took ablaze. But many who voiced doubts during the early days are now believers in TargetSolutions, which features the industry’s leading and most powerful online training management system.

“We’ve always been committed to providing the very best online training possible. That’s how we made our mark in this business,” Handy said. “But over time, we’ve continued working hard at creating technology solutions that enable our clients to manage their overall organizational operation. We are focused on building applications that help fire departments do their job quicker, better and with less risk so they can track compliance and improve productivity. We never stop innovating here at TargetSolutions.”

In October of 2011, TargetSafety officially changed its name to TargetSolutions to better depict the company’s full-range of services. The reason is simple the company isn’t just web-based training anymore. As municipalities and public entities have increasingly been forced to do more with less, TargetSolutions has worked to find answers that help clients reduce costs, streamline operations and improve productivity. The name change more clearly articulates that message and resonates better with clients, according to the company’s Chief of Operations Thom Woodward.

“The name TargetSolutions reflects who we are and what we do more effectively,” Woodward said. “Our technology platform is very flexible and solves problems beyond safety training. We’re dedicated to serving our clients and helping them save time and money.”

One way TargetSolutions is revolutionizing the way fire departments complete mandated training is with unrivaled career-development applications. Whether it’s ISO training hours, EMT certifications, driver’s licenses, or departmental SOPs; they all need to be managed. With TargetSolutions, departments are experiencing an easier process tracking that information than ever before.

“Before TargetSolutions, training and recordkeeping was very cumbersome,” said Stuart Sprung, who is a fire training specialist responsible for managing Oceanside Fire Departments training program. “We knew that for the guys to use TargetSolutions, it had to be easy or they wouldn’t use it. With TargetSolutions, guys can now enter a full day’s worth of training reports in less than five minutes and that data is captured. Our guys have logged thousands more training hours than ever before since we’ve implemented TargetSolutions.”

In 2008, the company released Custom Activities, which is at the center of the powerful data-tracking tools enabling clients to log information on activities. In 2009, the company released Credentials Manager, which enhanced the platforms capabilities in collecting licenses, qualifications, certifications and more. Then, in late 2011, TargetSolutions’ team of talented developers completed a major overhaul of the platforms interface.

Fueled by the feedback from clients, the redesign was focused on creating a more engaging and intuitive product. During the process, the company sought advice from numerous fire departments utilizing the platform on a daily basis. It was Sarasota County Fire Departments Ken Treffinger who summed up the changes with one word: Wow!

“After seeing the new (TargetSolutions) platform, I was immediately impressed by the layout and look that it presented,” Treffinger said.” Actually, I believe my first word after seeing it was wow! The new platform offered by (TargetSolutions) is sleek, professional, and appears very user friendly. I feel the new platform will make my job easier with its convenient layout and ease of navigation it offers.”

“No matter how much easier the platform is to navigate, it still needs to provide robust applications that deliver increased operational efficiency and save organizations time and money. The company continues to deliver on that promise, according to Mark Fleming of the City of Lawrence Fire Department in Indiana.”

“We’ve saved the city a ton of money using TargetSolutions,” Fleming said. “TargetSolutions is the best decision I’ve ever made. They’ve gone a long way to assist the department and to assist me with my job. Overall, I’m totally satisfied with TargetSolutions.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Clients Excited About Upgrades to TargetSolutions’ Online Training and Records Management System

In late 2011, TargetSolutions’ online training and records management system underwent a comprehensive overhaul by the company’s team of engineers. The early feedback has been extremely positive as more than 100 fire departments have moved onto the new platform over the last few months.

“The reaction has been tremendous,” said Jenny Cady Fergason, who serves as TargetSolutions’ Director of Client Services. “The clients are finding it to be more intuitive and easier to navigate. Our tech team really did a great job enhancing the platform.”

According to Fergason, clients have praised the new systems look and functionality. Administrators are benefiting from upgrades to the File Center and the new Shift Calendar, while users are finding the Notification System incredibly efficient.

“The ability to pin credentials to the top of the schedule on the home page is really simplifying the process for users,” Fergason said. “Now, when they login to the website, they immediately know where to go and what they have to do. It’s just more engaging and effective.”

Administrators are taking advantage of the ability to maneuver files inside folders in the File Center, manage their work schedule with the Shift Calendar and update their own custom logo. The upgraded platform includes the following enhancements:

Shift Calendar: Clients asked TargetSolutions for a shift calendar and we delivered. Administrators can now coordinate and display their staff’s work schedule, as well as assignments, with the new Shift Calendar application.

Notification System: Users now have a prominently displayed and eye-catching Notification System that alerts them when an assignment has become urgent and needs immediate attention.

Dashboard: Statistical data pertinent to each organization is available in the attractive new Dashboard. Administrators can easily consume and analyze their organizations progress on certain activities and assignments with this application.

Password Recovery: Statistics show that one-third of users will forget their password at some point. TargetSolutions has taken action to upgrade its password recovery process. Users are being asked to verify they have a valid e-mail address associated with their account, creating the ability to receive e-mails with password reset capability.

“We were focused on providing our clients with an upgraded, more visually attractive home page,” said TargetSolutions Director of Information Technology Alex Day. “The platform has a new look and feel. The feedback we’ve received so far has been really positive. This was one of our company’s most significant releases and we’re really proud of it. We’re also excited about continuing to build on the platform. We’re always looking ahead at ways to improve our technology and we have some big things planned in the coming months.”

The new platform also features vastly superior help documentation system. If you’re a client still operating the old system and you would like more information about switching to the upgraded platform, please contact your client services account manager at (800) 840-8048.

What Our Clients are Saying:
Ken Treffinger of Sarasota County Fire Department: After seeing the new (TargetSolutions) platform, I was immediately impressed by the layout and the look that it presented. Actually, I believe my first word after seeing it was wow! The new platform offered by (TargetSolutions) is sleek, professional, and appears very user-friendly. I feel the new platform will make my job easier with its convenient layout and the ease of navigation it offers.

Jackie Hulsey, database coordinator for Seminole County Fire/EMS Training Center: I really like the new platform! The entire look and feel of the site is clean and organized. On the home page, listing everything that’s coming due, including credentials, right up front is very helpful. I believe it has assisted lapsed memories of certain individuals on several occasions. Also, although the new notifications box is unobtrusive, the fact that its more visible when highlighted and includes notifications for several additional items makes it an added benefit to our users.

Kathy Edwards, training section lieutenant with Lake County Fire Rescue: I was thrilled to start the new application when we did. It has been an upgrade in some areas. The largest area benefiting was the File Center. The ability to move my own files within the File Center has allowed for a cleaner, more organized site.As administrator to Target Solutions, I have been able to rid our site of unnecessary items, delete unwanted items and/or non-training related items and organize our site to be more user-friendly. The new site makes it easier for users to see what is required of them, locate classes, and track their credentials.

Stuart Sprung, training specialist for Oceanside Fire Department: When TargetSolutions first came out and we started using it, it didn’t have the ability to do everything it does now. It was probably at 25 percent of how it’s functioning now. It was really kind of a CE provider. The management aspect of it was in its infancy. But over time, it has become something we use extensively. Before TargetSolutions, training and recordkeeping was very cumbersome. We knew that for the firefighters to use TargetSolutions, it had to be easy or they wouldn’t use it. With TargetSolutions guys can now enter a full day’s worth of training reports in less than five minutes and that data is captured. Our guys have logged thousands more training hours than ever before ever since we implemented TargetSolutions.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

The Paradoxical Commandments of Fire Service Leadership

Blog by Doug Cline
International Society of Fire Service Instructors, Vice President

It’s always good to remember what we were taught by our mentors. Listed below are The Paradoxical Commandments of Leadership, which I was raised on during my early years in the fire service. These commandments of fire leadership are right on, not only for those of us in the fire service, but every profession and in all areas of life.

Here are The Paradoxical Commandments of Fire Leadership:

1. People are illogical, unreasonable, and self-centered. Love them anyway!

2. If you do well, people will accuse you of selfish, ulterior motives. Do well anyway!

3. If you are successful, you win false friends and true enemies. Succeed anyway!

4. The good you do today will be forgotten tomorrow. Do it anyway!

5. Honesty and frankness makes you vulnerable. Be honest and frank anyway!

6. The biggest men with the biggest ideas can be shot down by the smallest men with the smallest minds. Think big anyway!

7. People favor underdogs, but follow top dogs. Fight for the underdogs anyway!

8. What you spend years building may be destroyed overnight. Build anyway!

9. People really need help, but may attack you if you help them. Help people anyway!

10. Give the world the best you have and you’ll get kicked in the teeth. Give your best anyway!

Ironically, I was searching for something else in the office when I ran across an old text book that I utilized while going through the International Society of Fire Service Instructors Company of Development Series many years ago. One of the authors of the book, Fire Chief Dan Jones, wound up being my mentor. The book Managing People happened to fall to the floor during my search and randomly opened up to page 32 where these commandments were listed.

This just happened to be at an opportune time in my life when I was looking to clarify focus, create drive and provide sound direction for my future. These commandments were like a sign from above.

Over the past year, I’ve had many discussions with colleagues across the country about the issues and frustrations we encounter on a daily basis in the fire service. It can be depressing. And I’m sure it’s not just the fire service. The future holds so many uncertainties. I’ve watched friends with more than 25 years be laid off. We see fire stations closing, training centers shut down and good leaders cut at the knees by ram-rod political events.

I believe the book falling open to the exact page of The Paradoxical Commandments of Leadership is one of those events the kind that make you say, OK, I get it!

My frustration with the fire service is like riding a roller coaster. Many issues influence my feelings. I often find myself disheartened with current events that happen routinely in our business. Thankfully, The Paradoxical Commandments, which were written in 1968 by a 19-year-old Harvard student named Kent Keith, have given me, and will continue to give me guidance.

Keith’s commandments were part of The Silent Revolution: Dynamic Leadership in the Student Council, his first book for high school student leaders, which can be carried over to everyone in every profession.

I laid down the Paradoxical Commandments as a challenge, Keith is quoted saying. The challenge is to always do what is right and good and true, even if others don’t appreciate it. You have to keep striving, no matter what, because if you don’t, many of the things that need to be done in our world will never get done.

Thank you, Mr. Keith, for your wisdom. It’s as true today as it ever was.

About the Author
Douglas Cline is a student of the fire service serving as training commander with the City of High Point (N.C.) Fire Department and assistant chief of administration with the Ruffin Volunteer Fire Department. Cline is a North Carolina Level II Fire Instructor, National Fire Academy Instructor and an EMT-Paramedic instructor/coordinator for the North Carolina Office of Emergency Medical Services. Cline is a member of the North Carolina Society of Fire Service Instructors and the International Society of Fire Service Instructors where he serves on the Board of Directors as The First Vice President.

CDC Makes It Clear Vaccination Records are Your Responsibility

Blog by Katherine West
Author and consultant on infection control

In December of 2011, the Center for Disease Control published updated guidelines and recommendations regarding vaccine records. The document clearly stated that EMS personnel are indeed covered under these guidelines, stating Health-Care Personnel (HCP) might include (but not limited to) physicians, nurses, nursing assistants, therapists, technicians, emergency medical personnel, dental personnel, pharmacists, laboratory personnel, autopsy personnel, students, trainees, contractual staff not employed by the healthcare facility.

It is very clear EMS is covered. It should also be noted that National Fire Protection Standard 1581 makes the very same statement and recommends following the CDCs recommendations.

Due to the outbreaks across the country for measles and Pertussis, it is essential that vaccination/immunization records be available to assist with prompt exposure follow up. Here are the CDCs statements:

– HICPAC and CDC have recommended that secure, preferably computerized, systems should be used to manage vaccination records for HCP so records can be retrieved easily as needed

– Each record should reflect immunity status for indicated vaccine-preventable diseases, as well as vaccinations administered during employment

Medical records belong to the individual, so it is your responsibility to request the information be sent to your department. A declination form should be signed if an individual fails to request records.

Every health-care worker should be aware of their immunity status and possible need for a preventive vaccine. Vaccination is critical to risk reduction and concern in an exposure situation.

For more information, please check online at www.ic-ec.com.

About the Author
Katherine West is an expert in the field of infection control. She’s worked in the industry since 1975 and has served as a consultant to the Center for Disease Control and the National Institute of Occupational Safety and Health. She authored Infectious Disease Handbook for Emergency Care Personnel and is a well-traveled lecturer and author.