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TargetSolutions Unveils New Multiple Day and Duration Activities Feature

TargetSolutions---Misty-Test-Site-(002)

Multiple Day Duration is a new reportable component that allows users to create a breakdown of days and hours that were allocated to a particular completion.

In an effort to capture multiple-day classes more accurately and efficiently, TargetSolutions has implemented the brand new Multiple Day Duration reportable component for activities. The concept is simple: not every activity will be completed in one day, so this component gives you the power to create a “paper trail” that details the time allocated for an activity on any given day.

“The Multiple Day Duration component is a useful tool because it makes the recording of multiple day classes or training more efficient for users. It’s much more convenient for a user to submit a single completion for a multiple-day training than it is to submit separate completions for each day.”

Misty Pratt, Senior Product Manager, TargetSolutions

The release of the Multiple Day Duration component follows a yearlong trend of new platform features that have enhanced the system and boosted efficiency. In no particular order, here are a few of the new enhancements to the TargetSolutions platform to date in 2017:

  • Archiving Activities: Gives platform managers an alternative to deleting activities, allowing them to keep their activities organized without compromising completion reports.
  • Upload New File Versions: Allows platform managers to upload new versions of existing files in the File Center and automatically update any activities to which the file is attached without affecting previous completions of those activities.
  • Add Activity to Credential Topic from Activity Setting: New activity setting allows platform managers to add activities to credential topics when creating or editing activities.
  • Upgraded Events Manager: Design overhaul including enhanced menus, new supervisor rights, and increased user functionality.
  • File Center – Improved Search Functionality: A series of updates including cataloging searches and added search functionality to the Enterprise Tab of the child site.

For more information about Multiple Day Duration or any of the new enhancements introduced to the platform this year, please contact TargetSolutions today at (800) 840-8048.

Firehouse Culture and Other Firefighter Issues Examined During Recent Webcasts

Two new TargetSolutions-sponsored webinars, each about an hour in length, are now available for viewing and touch on creating a positive firehouse culture as well as best practices for fire-based EMS. Firehouse Culture

The first webinar, Fully Involved: Creating a Culture That Works, highlights the essentials of effective leadership and how to establish a positive firehouse culture within the service.

Delivered by FireEngineering.com and presented by Captain Mark vonAppen of the Palo Alto Fire Department (Calif.), the 50-minute webinar focuses on creating an “us against the world” group mentality through camaraderie, effort and hard work. The son of a professional football coach, vonAppen draws on his upbringing in the sports world and applies those same principles to the fire service. Rebuking the notion that ruling with an iron first will create culture, vonAppen instead focuses on teamwork in its simplest form.

“The thing we came up with as a group in the firehouse I worked in was the Big 4,” said vonAppen. “Do your job like a professional, treat people right, give all-out effort and have an all-in attitude. You see how they all interrelate.”

To view a recorded version of this webcast from FireEngineering.com, please click here.


The second webinar, Best Practices in Fire-Based EMS, is presented by Fire Chief Gary Ludwig, MS, EMT-P, of the Champaign Fire Department (Ill.). Delivered by Firehouse.com, the hour-long webinar explores best practices for fire departments while embracing the EMS mission. Examining statistics provided by the U.S. Fire Administration and National Fire Protection Association over a 3Firehouse Culture0-year period from 1985 to 2015, Ludwig points to the tanking rate of fires and the vastly increasing number of EMS calls.

In 2015, EMS calls were up 230 percent from 1985 and during that same period, fires dropped 45 percent. In fact, only 4 percent of all fire department responses in 2015 were for fires.

“If you think about your own departments, if you do any form of EMS, whether it’s transport and first response, probably the vast majority, about 60 percent of your calls, are EMS-related calls,” said Ludwig. “Most fire departments pump more oxygen than water. A majority of what we do is EMS.”

To view a recorded version of this webcast from Firehouse.com, please click here.

Is your department looking for training in EMS or leadership? To learn what TargetSolutions can do for your agency, please contact us today at (800) 840-8046.

How DeKalb County Fire Rescue Department Improved ISO Rating with TargetSolutions

DeKalb County Fire Rescue Department, located in Northern Georgia, has utilized TargetSolutions’ online system since 2011 and as a result, has improved its ISO rating and simplified training. 

Improved ISO Rating

During the 2017 Vector Solutions Client Summit, TargetSolutions sat down with Battalion Chief Bill Voorhies of the DeKalb County Fire Rescue Department to discuss how he uses the platform for his department’s training. Chief Voorhies and his cadre have been using TargetSolutions’ online records management system since 2011 and he credits the platform’s Credential Management and ISO Training Tracker for revolutionizing how his department manages training.

The DeKalb County Fire Rescue Department’s 26 stations respond to more than 80,000 annual calls throughout the region. Using TargetSolutions’ record tracking functionalities, DeKalb County Fire Rescue is able to ensure its personnel are up-to-date on training and can respond effectively to incidents involving hazardous materials, rescue, fire suppression and emergency medical services.

“We use Target (Solutions) for tracking training as well as credential management – keeping our firefighters and EMTs all certified with CPR or with their state certifications…the credential management part of the program really has streamlined our ability to keep up with that.”

Bill Voorhies, Battalion Chief, DeKalb County Fire Rescue Department

TargetSolutions’ ready-made courses and customizable credentials give DeKalb County the freedom to train according to their specific needs while satisfying state standards. Thanks to TargetSolutions’ Credential Manager, DeKalb County was able to easily generate paperless records of their department’s training for their ISO audit and saw an improved ISO rating.

When reflecting on their ISO review, Chief Voorhies recalled: “when the state came back around to look at our training records, they were very, very happy with the courses that are there (in the platform) that already meet state standards.”

Is your department looking for an improved ISO rating? For questions about TargetSolutions’ ISO Training Tracker, please contact us today (800) 840-8046!

TargetSolutions Helps Schools Take a Stand Against Bullying

As October is National Bullying Prevention Month 2017, TargetSolutions is shining the spotlight on our important School Bullying training course to aid school districts with taking a stand against bullying. 

National Bullying Prevention Month 2017 addresses the growing crisis of bullying for youth across the United States. Each year, approximately 47 percent of students are estimated to be involved in some form of bullying, whether it’s being the bully or the target. What’s more is that this figure has nearly doubled from the mere 28 percent that was reported in 2001. The ultimate goal of the movement is to permanently “Stomp Out” bullying by improving awareness of the issue and its impact on children.

TargetSolutions helps school districts be proactive against bullying with the important School Bullying training course from the online course catalog for school districts. This interactive course educates school staff on the various forms of bullying and how to maintain a safe learning environment.

The structure of the course guides the learner from understanding bullying to becoming an advocate for school bullying prevention. The learning modules are organized accordingly:

  • What Is School Bullying?
  • Types of Bullying
  • Cyber Bullying
  • Bullying Myths and Facts
  • Identifying Bullies and Victims
  • Consequences of Bullying
  • Bullying in the Classroom
  • Confronting a Bully
  • School Intervention Programs
  • Promoting an Anti-Bullying School

School Bullying features audio narration and interactive exercises to accommodate different learning styles and highlights key points with related text and images. As learners complete lessons, they are tested with brief quizzes and once they complete the course, learners show their comprehension with an end-of-course exam.

“TargetSolutions’ School Bullying course helps staff identify different types of bullying, as well as confrontation methods. By administering this course to your staff, you can help promote an anti-bullying environment.”

Ashlee Marinello, Account Manager I – Education Specialist, TargetSolutions

Students who are bullied in school, particularly from targeted groups such as the LGBTQ community, are at risk for poor classroom performance, long-term damage to self-esteem and even suicide. National Bullying Prevention Month 2017 is about promoting growth, creating a safe school atmosphere, and taking a stand against bullying.

For questions about TargetSolutions’ School Bullying training course or our school district course catalog, please contact us today at (800) 840-8048!

 

Make Your Voice Heard with the ‘Voice of the Customer’ Feedback Survey

TargetSolutions’ Voice of the Customer benchmark survey allows customers to have their voices heard by providing input on our products, services, content, and brand. 

Aiming to provide customers with a platform to provide feedback, TargetSolutions has implemented a brand new benchmark survey as part of its Voice of the Customer initiative. The objective is simple: measure our customers’ satisfaction with the value and quality of our products, services, content, and brand.Voice of the Customer

This intuitive process is built on an ongoing foundation of collecting feedback in the forms of surveys, users groups, product interactions, interviews and more. From there, these valuable pieces of data will be collected and analyzed by TargetSolutions’ customer service and product leaders to formulate actions to regularly enhance the customer experience.

Maintaining a revolving feedback loop will keep all communication streams open and allow customers to voice suggestions about what is working and what can be improved.

The benchmark survey is a six-question census focused on the platform’s products and services. Feedback will fuel future enhancement plans, understand the platform strengths, and make improvements to the overall customer experience.

“Customer feedback is a key driver for us which is why we’re taking measures to gauge our clients’ experience and see what’s important to them. We’re very mindful that we are always serving our customers and will continue to do so by keeping things simple and ensuring we are efficient and operating in real time.”  

Jennifer Jones, Director of Product and User Experience, TargetSolutions

For more information about our Voice of the Customer benchmark survey, please contact TargetSolutions today at (800) 840-8048.

Meet the Team: Get to Know Account Manager Christi Casares

Christi Casares

Christi Casares joined TargetSolutions’ Account Management team this past July.

Christi Casares joined TargetSolutions’ Account Management team back in July and has already advanced her personal abilities and skill sets while also establishing new friendships with fellow team members. Born and raised in a small Connecticut town, Christi arrived to sunny San Diego in 2000 where she is now raising her twin six-year-old daughters.

Christi has already proven to be a great asset to the TargetSolutions team thanks to her eight years of experience working at Websense. During that time, Christi held various positions, such as Channel Account Manager, and learned diverse skills that she applies to her Account Manager role at TargetSolutions on a daily basis.

When asked what she thought about working at TargetSolutions after a few months, Christi was overjoyed. “From my very first day, I felt like I was being welcomed into a family,” said Christi. “Everyone here has such great energy and I really feel at home.”

To learn more about Christi, check out this Q-and-A:

Favorite movie:

Grease! It was the first movie I saw in theaters.

Favorite band/artist:

Fleetwood Mac.

If you could go anywhere, where would you visit?

Paris, France.

Favorite flavor of ice cream:

Mint chocolate chip!

What is one of your favorite hobbies?

I love to decorate! Amazon is always my go-to for all holiday and interior décor!

Favorite sports team:

Boston Red Sox. My grandma was basically their first fan.

Cats or dogs?

Dogs!

Describe your idea of a perfect weekend:

Staying in an ocean front hotel in Laguna Beach with a good book.

What is your favorite type of weather?

Fall! I love the feeling of the crisp air.

If you could only eat one food for the rest of your life, what would it be?

Pizza.

Any pets?

I have a puggle named Maggie.

Fun fact about yourself:

I know how to twirl a baton!

Optimized Multimedia Highlights Newly Restyled EMS and EMT Refresher Courses

Five EMT refresher courses have received multimedia overhauls to include video presentations, audio narration, and engaging images for an optimized learning experience. 

Following procedure for EMS personnel can make all the difference between success or tragedy. Understanding this important notion, TargetSolutions’ EMS Continuing Education course catalog is packed with over 160 hours of quality EMT refresher training that routinely receives upgrades to provide the most up-to-date and relevant curriculum available.

EMS Pediatric Assessment, EMS Burn Management Basic, EMS Cardiac Emergencies Advanced, EMS Managing Cardiac Arrest: During and After Resuscitation and EMS Common Infectious Pathogens all received complete content makeovers and are now delivered in new and engaging formats.

These five combined lessons amassed over 26,000 completions in 2016 and are available in video-based lessons for a more immersive learning experience. Users taking these courses are guided by audio narration and images to help retain crucial information.

As users go through each module, brief quizzes check for comprehension. Then, once a user completes a course, their knowledge is put to the test with a 10-question exam.

“We’ve completely restyled and updated our content for this bundle of EMS courses. The learning objectives in each course are comprehensive and helpful to both new first responders and veterans looking for an EMT refresher for their credentials.”

Bryan Fitzgerald, Content Manager, TargetSolutions

EMS Pediatric Assessment serves as a valuable tool to understand the principles of pediatric assessment and identifying characteristics of age-related vital signs for pediatric patients.

EMS Burn Management Basic highlights the different types of burn injuries and how to treaEMT Refreshert them to prevent further injury and reduce contamination.

EMS Cardiac Emergencies Advanced describes the signs, symptoms and emergency medical care for patients experiencing angina pectoris, myocardial infarction, heart failure, cardiac tamponade, hypertensive emergency, and cardiogenic shock.

EMS Managing Cardiac Arrest: During and After Resuscitation discusses treating patients suffering from cardiac arrest, including management techniques after resuscitation.

EMS Common Infectious Pathogens serves as an extension of EMS Infectious Disease Control to discuss infectious diseases encountered by healthcare workers and appropriate precautions to prevent disease transmission in the pre-hospital setting.

These highly utilized EMS courses improve decision-making in time sensitive situations and ensure compliance. Users taking these EMT refresher courses will become immersed in the training experience to perform life-saving procedures in the field.

For questions about these EMT refresher course updates or TargetSolutions’ EMS Course Catalog, contact us today at (800) 840-8048.

New Water Industry Aquifer Remediation Training Course Offers Groundwater Remediation Techniques


TargetSolutions’ all-new training course, Water Industry Aquifer Remediation, covers best industry practices for identifying aquifer contamination and applying effective groundwater remediation techniques.

Groundwater is an easily accessible and important source of potable water for communities. In fact, approximately 40% of the world’s drinking water is drawn from underground sources such as wells. While this is convenient, the accessibility of groundwater also leaves it susceptible to natural and man-made contaminants.

TargetSolutions’ brand-new course, Water Industry Aquifer Remediation, identifies the types of threats to safe groundwater sources and provides groundwater remediation techniques for effective cleanup. Authored by subject matter expert Alfredo Cely, P.E., MSEM, this course offers practical information and useful strategies thanks to his 14 years of professional experience in transportation, water resources, land development and aviation.

By the end of this course, learners will be able to:

  • List and describe the six main categories of groundwater contamination sources
  • Identify the three principal remediation goals for the restoration of groundwater aquifers to safeguard the health, safety and welfare of the public
  • Define the three general strategies used for cleanup and remediation of groundwater aquifers

Aquifer Remediation is divided into three video-driven lessons. For a more immersive learning experience, students are guided by audio narration and engaging text and images. Once the course is completed, the learner’s knowledge of groundwater remediation techniques is put to the test with a 10-question exam.

“This course extensively covers everything water industry personnel need to know about common sources of pollution and groundwater remediation techniques to restore water quality in compromised underground water resources. The instructor-led, video-based training is perfect for any engineer, architect, planner or contractor looking for best industry practices.”

Bryan Fitzgerald, Content Manager, TargetSolutions

A clear understanding of groundwater contamination and proper aquifer remediation methods are essential to minimizing risk of exposure and protecting the public’s well-being.

For questions about TargetSolutions’ new Water Industry Aquifer Remediation training course or any lessons in our Water and Wastewater catalog, please contact us today at (800) 840-8048!

 

Meet the Team: Get to Know Client Services Representative Jillian Conrad

Jillian Conrad

Jillian Conrad joined TargetSolutions’ Client Services team this past April.

Jillian Conrad was welcomed to the TargetSolutions team as a Client Services Representative this past April. Native to the San Diego area, Jillian grew up appreciating the city’s blissful weather, tasty Mexican food and vast dog-friendly beaches.

Prior to joining TargetSolutions, Jillian served as a Claims Specialist where she balanced tasks such as reviewing claims and communicating with clients and insurance companies. Her multitasking abilities and communication skills make her the perfect fit for the Client Services team.

After working at TargetSolutions for a few months, Jillian was asked what she enjoyed the most about her job: “I love the people I work with. TargetSolutions’ atmosphere is so welcoming and everyone is friendly!”

Get to know more about Jillian’s interests with this recent Q-and-A:

Favorite Movie?

The Labyrinth

Favorite Band/Artist?

All Country

If you could go anywhere, where would you visit?

Hawaii or Ireland

Favorite flavor of ice cream?

Mint Chip

Cats or dogs?

Both. I love all animals.

Describe your idea of a perfect weekend:

Relaxing with my dogs by the beach.

What is your favorite type of weather?

The mix of sunny and sometimes gloomy weather San Diego has.

Favorite food?

Mexican

Any pets?

Yes. I have two rescue dogs! One is a fat chihuahua and the other is a greyhound mix.

Fun fact about yourself:

I love dancing. I do line dancing 2-3 times a week!

Customer Feedback Leads to Usability Improvements, Platform Enhancements

enhancement request process for targetsolutions

TargetSolutions has released numerous enhancements in 2017 and more are on the way. Download this infographic to learn about the enhancement request process. 

TargetSolutions is striving to create the most user-friendly, intuitive training management system possible. That’s why customer feedback, delivered through the Enhancement Request form, is so valuable (download PDF to learn how the process works).

targetsolutions platform enhancementsSo far this year, TargetSolutions has knocked out nearly a dozen projects requested by customers. One of the most recent enhancements, the File Center Resource Wizard, improves usability by creating a bridge between three of the platform’s most powerful applications: the File Center, Activities Builder and Create New Assignments.

This new tool provides powerful functionality designed to reduce clicks, streamline processes, and improve feature interoperability.

Platform managers can now upload a file to the File Center, use the Resource Wizard to create an activity directly from the file upload tool, and either edit the activity in Activities Builder or assign it through Create New Assignment.

“This release was another step toward reducing clicks and streamlining processes,” said Senior Product Manager Misty Pratt. “With platform managers’ efficiency in mind, we’ve more closely aligned uploaded files, assignments, and activities with the new File Center Resource Wizard.”

Customer feedback is critical for continuously improving the platform. That’s why TargetSolutions employs an Enhancement Request process that allows the TargetSolutions team to capture details about specific applications, identify similar requests, and provide a foundation for decision-making on which features to build next.

TargetSolutions aims to release 4-8 enhancements per quarter, dependent on development scope and impact.  Several factors are considered when deciding which enhancements to build, including the number of requests for the feature, impact on client base, fit with current business model, and development impact.

“We value customer feedback and make every effort to use it to continually evolve our product. Through the Enhancement Request process, customers are able to help shape the future of TargetSolutions.”

Jennifer Jones, Director of Product & User Experience, TargetSolutions.

Listed below are the various projects requested by customers that were implemented in 2017 to boost overall efficiency:

California JAC Solution: Implemented the Reimbursement Status category that provides better visibility and prevents double-dipping.

Delete Self-Assigned Activity: Any assignment started through the Self Assign feature can be deleted from My Assignments.

Full SSL/TSL Solution: All clients will access the site through an SSL/TLS connection (meaning clients can access their site URL with https://).

Add Activity to Credential Topic from Activity Setting: New activity setting allows platform managers to add activities to credential topics when creating or editing activities.

File Center – Improved Search Functionality: A series of updates, including folder name searches, added search functionality to the enterprise tab of the child site, as well as the ability to view file breadcrumbs of search results.

Changed Downloaded File Names: Downloaded file name reflects the name of the file in TargetSolutions, rather than a string of letters.

Improved Enterprise/Child Representation for Files: Enterprise folders feature same permission structure that is available on child sites.

Mass Managing Activities: Eliminates cumbersome one-at-a-time updating for activities; allows platform managers to mass manage settings, mass archive, and mass delete.

Archiving Activities: Gives platform managers an alternative to deleting activities, allowing them to keep their activities organized without compromising completion reports.

Upload New File Versions: Allows platform managers to upload a new version of existing files in the File Center and automatically update any activities to which the file is attached without affecting previous completions of those activities.

Upgraded Events Manager: Usability tweaks and design overhaul including some added functionality.

Here are a couple of enhancements the TargetSolutions team is currently working on:

Activities Resource Component Upgrade: With a single resource component, you will be able to add multiple File Center files or files directly from your computer to activities. Instructional settings and e-signature options will be customizable per file. We will also be adding File Center search functionality to the component, as well as the ability to add files from your computer to File Center directly from the component.

Multiple Day Duration Component in Activities Builder: Adding this new component will allow a user to complete an activity one time and generate multiple completion records for multiple days. For instance, a user could opt to split a 40-hour course completion record equally over five days; a single submission creating five identical eight-hour completion records for the designated days.

enhancement request form

Click Here for Access to the Enhancement Request Form

For more information on TargetSolutions’ platform enhancements, please contact us today at (800) 840-8048.