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Updates to TargetSolutions’ Water System and Water Treatment Courses

Two updated courses in TargetSolutions’ water industry catalog explore water system safety for water and wastewater professionals.

Two courses in TargetSolutions’ online course catalog for water and wastewater, Water Industry Coagulation, Flocculation and Sedimentation and Backflow Prevention Overview, were recently updated with new content and engaging multimedia.

These courses help water professionals follow procedures more effectively and ensure water system safety.

The Coagulation, Flocculation and Sedimentation course reviews common chemicals and techniques used during the water treatment process. In addition to explaining coagulation, flocculation, sedimentation, and filtration, content also covers the Jar Test, Tertiary Treatment, and Short Circuits.

The Backflow Prevention Overview course helps create and implement a backflow prevention program by illustrating different causes of backflow in water systems and how to mitigate risks of contamination.

If you have any questions about these courses or others inside TargetSolutions’ online training catalog for water and wastewater, please contact us today at (800) 840-8048.

Training Is Now Painless for Canaveral’s Volunteer Fire Department

cape canaveral volunteer fire departmentThe Cape Canaveral Volunteer Fire Department (CCVFD) in Florida has been serving the City of Canaveral and the Canaveral Port Authority since 1962. In the early years, the combination department only responded to fire and motor vehicle crashes, but today it answers more than 2,500 calls a year with 80 percent being EMS related.

With volunteer firefighters, budget and time constraints pose the biggest challenges to training. Since 2009, TargetSolutions has modernized the way the CCVFD trains its volunteers with user-friendly accredited training for a more convenient and cost-effective solution.

“TargetSolutions makes training painless,” said Tracy Braley, who serves as Cape Canaveral’s assistant chief. “It enables me to provide more training for our firefighters with less staff and less money without sacrificing quality.”

TargetSolutions’ training system allows the CCVFD’s 15 volunteers to finish EMS recertification and firefighter courses on their own time.

“It gets difficult to work around our volunteer’s limited schedules so training and renewing certifications are easier now that they can be completed whenever and wherever,” Braley said. “Classes used to be rigid and retention was definitely an issue. A lot of training objectives weren’t being met the way we would’ve liked and getting enough training hours was a struggle. But TargetSolutions made required topics like Hazard Communication and Sexual Harassment simple and consistent.”

In addition to making training easier to assign, adopting TargetSolutions has made meeting ISO requirements straightforward.

“I can check our records at any time and make sure we are on track in terms of ISO,” said Braley. “As firefighters, we wait until the last minute. So, I’m able to set deadlines for training and see who is missing courses. This way I know everything is good to go by the time we’re due for a review.”

The effectiveness of TargetSolutions makes it the only training program trusted by the CCVFD. Volunteers appreciate the convenience of flexible training hours and the community benefits from prepared firefighters that ensure safety.

“Cape Canaveral has been with us for several years now for both their career and volunteer users. Being able to deliver training for things like policy changes can be challenging, but the ability to log into TargetSolutions from anywhere has revolutionized training efficiency.”

Julie Blosch, Account Manager at TargetSolutions

A Look Ahead: What Is Microlearning?

Microlearning enhances comprehension of lengthy training courses with one- to three-minute objectives that can be reviewed as needed.

The Network of Corporate Academies (NOCA) and the Society for Human Resource Management (SHRM) report 40 percent of employees who receive poor training leave the job within a year. Considering how expensive employee turnover is to any organization, offering sufficient training is a must. To help address this issue, microlearning courses are gaining momentum and changing the way employees are trained.

What Is Microlearning?

Microlearning enhances comprehension of lengthy training courses with one- to three-minute objectives that can be reviewed as needed. Each objective is a key point from a course, which employees can use for a refresher on their training. This puts learners in control of the information they review to better complete tasks.

“Microlearning is support for the skill set developed through a course,” said TargetSolutions Director of Content Ammon Wiese. “They help a training become muscle memory by increasing one’s ability to pull learned concepts from the mind.”tslogo_symbol-color-small

Before heading out on a call, firefighters can go over procedures or refresh their memories on specific equipment for the environment they’re going into. Potentially, a firefighter is attaching a hose on a type of fire hydrant they haven’t used before but remembers it from a training course. With the use of microlearning, rather than sorting through a bunch of slides inside an hour-long course, the firefighter can look up the proper procedure in a brief video or diagram.

What Are the Benefits of Microlearning?

The benefits of microlearning are how it helps learners consume information. Recalling an individual skill while out in the field often means the difference between a job incident and performing effectively. In this case, time is of the essence. Available through an app, learners have the microlearning performance support they need at their fingertips. This delivery of information means lessons are easier to access at a moment’s notice.

Microlearning’s accessible and bite-sized lessons lead to higher retention, fewer mistakes on the job, and lower long-term costs of training. Rather than relying solely on memory, professionals can refer to their training and will be more likely to recall information.

The microlearning courses are useful across a variety of industries that benefit from having information on demand. Micro courses for trades such as Fire, OSHA, water, and education can serve as performance support for new employees or a review for those looking to brush up on procedures.

When working with complex information or tools, retention of instructions can be difficult, no matter how extensive the training. Microlearning courses are not intended to replace accredited courses, they are performance support to reduce incidents on the job and ensure standards are being communicated.

TargetSolutions and Microlearning: What Is the Future?

TargetSolutions envisions a future in which learners can complete coursework and then when performing a task in the field, type in a keyword to their mobile device and pull up the critical information they recall from the training course. These are exciting times and we are looking forward to future enhancements.

Meet the Team: Get to Know Account Manager Ken Ainsworth

TargetSolutions' Account Manager Ken AinsworthAlthough he’s lived elsewhere, Kenneth Ainsworth started his family in San Diego: the city he was born and raised in. Ken joined TargetSolutions in January 2017 as an account manager and is already a thriving member of the company’s philanthropy culture team.

Ken’s adaptability and friendly attitude have helped him as he has worked for a variety of companies ranging from startups to corporations. You’re in good hands with Ken because of his experience. In fact, he previously worked as a National Account Manager at AT&T.

“What I absolutely love about working at TargetSolutions is that I can stand behind our product knowing that our team provides a safer and more educated workforce,” Ken said. “Helping heroes is something to be proud of.”

Ken also loves art and traveling. He hopes to continue exploring new places and indulging in his many hobbies such as film-making.

Find out more about Ken with this Q-and-A:

Favorite Movie?

Top Gun. It made me want to be a pilot.

Favorite Band?

That’s hard to narrow down because I really love music. I’ve been listening to 90s bands lately like Nirvana and Red Hot Chili Peppers.

If you could go anywhere, where would you visit?

Bali! I almost went there for my honeymoon but we ended up going to Hawaii instead.

Favorite flavor of ice cream?

Cookies & Cream.

Favorite Sports Team?

Chargers…I’ve been a diehard fan and season pass holder for years. Not a fan of recent events, but I still love them.

Best book you’ve read?

I love Stephen King but I recently read Feel the Fear and Do It Anyways by Susan Jeffers and loved it.

Any hobbies?

Sportfishing! Every summer I’m out at sea on my friend’s fishing boat.

What is your favorite type of weather?

Sunny San Diego weather.

Favorite animal?

Tigers

Any pets?

Yes, my Austrailian Shepard, Kobe, and a betta fish.

Fun fact about yourself:

I was part of a social media startup in the early 2000s. It was around the time of early MySpace and was called “FriendMits.”

Enhancements to TargetSolutions’ Infrastructure Will Require Action for Some Customers

tslogo_symbol-color-smallTargetSolutions is taking steps to modernize its platform and strengthen its overall infrastructure. As part of these enhancements, it is necessary to change Internet Protocol (IP) addresses. If your organization has whitelisted sites associated with TargetSolutions by IP, you will need to alert your IT department about these important changes.

You will need to act to ensure that TargetSolutions’ fully qualified domain names (FQDN) are the only identifiers used for whitelisting so members of your organization can continue to access TargetSolutions from the workplace. Please click here for TargetSolutions’ new whitelisting information.

Why Is TargetSolutions Making Updates?

The overhaul to TargetSolutions’ back-end infrastructure is part of a multi-faceted strategy to ensure the most scalable and secure platform possible. TargetSolutions is taking steps to safeguard its online training management system with the latest technology so it can accommodate future demands.

The result of these upgrades will allow us to handle increasing volumes while still maintaining acceptable response time. These enhancements will also improve the platform’s overall reliability and enhance its disaster recovery capabilities.

How Will My Organization Be Impacted?

These updates will have little to no impact on the large majority of customers. If your organization has restricted Internet access for employees and has whitelisted TargetSolutions by its IP addresses, you will need to contact your IT department so it can make the required updates. Please click here for TargetSolutions’ new whitelisting information.

When Will the Updates Take Place?

TargetSolutions will be implementing these enhancements soon. We will have more information in the coming weeks on the exact time of the release. TargetSolutions recommends you act now if you are whitelisting TargetSolutions by IP. Please click here for the full list of FQDNs to ensure employees have access to TargetSolutions from the workplace.

What if I Have Questions?

Please click here to access information your IT department will need if you have whitelisted TargetSolutions by IP. If you have any questions, please contact TargetSolutions customer support at (800) 840-8048.

TargetSolutions Updates Three Driver Safety Training Courses for School Districts

TargetSolutions has made style and content updates to three driver safety courses in its online training catalog for school districts.

It’s a staggering number, but a report by the U.S. Bureau of Labor Statistics (BLS) shows roughly 42 percent of workplace fatalities happened on the roadways in 2015. It’s no secret driving accidents are the leading cause of deaths, but more could be done to curb the trend.

TargetSolutions’ online training catalog for school districts features a collection of courses built to provide school bus drivers with a plethora of safety tips. Three courses have recently received updates to deliver the most current, dynamic training experiences possible on this important topic.

Here are the courses that have undergone enhancements, including format restyling, new material and upgraded interactions:

Driver Safety Orientation: A general overview of the dangers associated with driving on the job. This course dives into the importance of establishing a driver safety program.

Large Vehicle Characteristics: An exploration of various large vehicles used in the school setting. The course explores critical safety requirements.

Passenger Van Safety: An engaging overview outlining the safety risks and characteristics of 15 different passenger vans driven by school district personnel.

If you have any questions about TargetSolutions’ online training catalog for school districts, please contact us today at (800) 840-8048.

TargetSolutions’ JAC Reporting Solution Undergoes Enhancements for More Accurate Reporting

TargetSolutions has made enhancements to improve the accuracy of JAC training reports and prevent the possibility of “double-dipping.”

California fire departments that utilize TargetSolutions to track training hours for the California Firefighter Joint Apprenticeship Committee (CFFJAC) reimbursement program, will benefit from recent enhancements to the computer-based training system.

Upgrades have been implemented to more accurately report JAC training hours while eliminating the ability to accidently double dip.

A new “reimbursement” category has been added to the solution. This new feature will enable platform managers to more accurately pull records that will be submitted to JAC or the community college.

Platform managers will now track all JAC personnel in this new category called “Reimbursement Status.” The upgrades accomplish the following:

  • This special category will prevent users to simultaneously exist in both JAC and Community College reimbursement status groups, which prevents double-dipping
  • Platform managers will now be able to see their users’ reimbursement status history in the reimbursement category
  • Additional enhancements to the Manage Organization functionality allows platform managers to efficiently move users in or out of the JAC program en masse and enter IDs from one page, rather than one by one in Manage Users

Please click here for more information on this new functionality.

“TargetSolutions’ JAC reporting solution offers the ability to automatically track JAC codes for completed training and easily report monthly training records to JAC,” said Product Manager Misty Pratt. “With TargetSolutions, agencies can now accurately report JAC training and prevent the possibility of double-dipping. These enhancements make the tool even more efficient and effective.”

If you have any questions about these enhancements, please contact us today at (800) 840-8048.

Implement a Health and Wellness Plan at Your Organization

Health and Wellness PlanWith the increased popularity of Health and Wellness programs, it’s important to remember your employees are the focus. Organizations implementing wellness plans are taking preventative measures that empower the workforce and develop healthy habits.

TargetSolutions’ customizable Health and Wellness credential provides a unique experience that matches your company’s needs. This pre-built program, available upon request from TargetSolutions’ account managers, covers various subjects from TargetSolutions’ Professional Development catalog, including nutrition and fitness, tobacco, drug, and alcohol use, sleep deprivation, and stress management.

In addition to improving employees’ physical and mental health, you can deliver courses regarding more personal matters. These courses discuss divorce and other major life changes that can be explored at the employee’s discretion.

“Whether you use TargetSolutions’s customizable credential to supplement your existing Health and Wellness program, or as a baseline for starting one, you will be helping your employees improve their quality of life.”

Jennifer Jones, Client Services Manager

Last year, TargetSolutions’ Wellness Team initiated the “Steptember” and “Walktober” competitions to challenge employees and get them moving during September and October. However, you don’t need a designated wellness team to get started. All you need is to pick and choose courses or activities that align with your company’s culture; whether they be once a month or once a year.

TargetSolutions’ Health and Wellness program provides the tools you need to create a healthier workforce. With a more health conscious team, your company experiences increased productivity, unity, and satisfaction. The organization itself also benefits from fewer compensation claims and fewer days missed.

A Health and Wellness program communicates an organization cares about its employees. Offering custom courses to better your team brings people together and enriches their lives.

Are you interested in building a customized Health and Wellness program for your organization? If so, please contact TargetSolutions at (800) 840-8048 to learn more.

TargetSolutions’ Top 10 Training Courses from 2016

TargetSolutions’ comprehensive catalog of training features popular titles covering a broad range of topics, including bloodborne pathogens safety, sexual harassment, and hazard communication.

Organizations across the country trust TargetSolutions to deliver online training courses that are not only engaging, but current with occupational standards and accreditation. This commitment to excellence explains why the total number of course completions goes higher and higher each year. That was certainly the case in 2016, which saw a 16 percent increase in completions from 2015.

Here are the top 10 most popular courses based on the total number of completions from 2016:

Bloodborne Pathogens Safety: The most popular course in TargetSolutions’ catalog, Bloodborne Pathogens Safety, complies with the Needlestick Safety and Prevention Act to minimize the risk of various diseases through bloodborne pathogens.

First Responder Operations Level Refresher (Modules 1-4): The First Responder Operations Level Refresher Series relates to safety regulations and procedures for hazardous material releases. This extremely popular course covers the use of hazardous materials during a terrorist attack, among other topics.

Sexual Harassment Awareness: Sexual harassment is an issue across all workforces and this important course covers methods to deal with and prevent incidents for a safe and productive workplace. An important factor in this course’s popularity is the fact it meets California’s AB 1825 requirement.

Child Abuse: Mandated Reporter Training: This California-state mandated training presents the laws and steps to report abuse and protect children.

EMS HIPAA Awareness: EMS HIPPA Awareness addresses federal regulations and the responsibilities of EMS personnel and agencies to protect patient health information.

Back Injury Prevention: Since back injuries are common in the workplace, the Back Injury Prevention course discusses how to protect your organization and exercises that strengthen the back.

Hearing Conservation: The Hearing Conservation course goes over the anatomy, function, and sensitivity of the ear to prevent hearing loss when working under certain conditions.

NFPA 1500 Hazard Communication: The hazard communication course covers the Hazard Communication Standard (HCS) when dealing with chemical hazards to prevent adverse health effects.

Lock-Out/Tag-Out: The Lock-Out/Tag-Out course helps ensure employees are trained to maintain energy control programs and are safeguarded from hazardous energy while handling equipment.

Slips, Trips, and Falls Prevention: As falls are a common workplace safety hazard, TargetSolutions’ Slips, Trips, and Falls Prevention helps identify potential risks.

Many courses include information relevant across all industries, while other courses are unique to the standards of an organization. With engaging online training courses that are available 24/7, TargetSolutions is dedicated to helping public entities achieve compliance and reduce risk.

If you have any questions about TargetSolutions’ online training library, please contact us today at (800) 840-8048.

 

Recently Enhanced NFPA 1001 Training Course Covers Essentials of Self-Contained Breathing Apparatus

TargetSolutions’ NFPA 1001 Self-Contained Breathing Apparatus training course has been updated with new content and enhanced multimedia.

The average firefighter is no stranger to danger. In fact, they’re well acquainted. When risking everything to enter a fire zone or similar environment, it’s of the utmost importance that firefighters are also acquainted with the life-saving self-contained breathing apparatus (SCBA).

TargetSolutions’ NFPA 1001-level online training course, Self-Contained Breathing Apparatus, packs the essentials of SCBA into 10 learning modules and tests your knowledge with a 10-question exam. Students will explore the legal requirements for SCBA as well as conditions requiring its utilization.

This 60-minute lesson has recently been updated with new content and enhanced multimedia. After completing this course, students will understand the following:

  • Importance of SCBA fit testing
  • Various types of SCBAs
  • Limitations firefighters face when using SCBAs
  • Potential SCBA malfunctions or emergencies
  • Maintenance and inspection procedures for SCBA

For more information on this course or other courses inside TargetSolutions’ online firefighter training catalog, please contact TargetSolutions today at (800) 840-8048.