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A Training Event You Don’t Want to Miss: TargetSolutions’ Networking & Training Workshop

targetsolutions networking and training workshopAre you using TargetSolutions to manage your fire department’s training? Are you currently researching which computer-based system best suits your agency’s needs? Do you like appetizers?

If you answered “yes” to any of these questions, you are going to want to reserve your spot for TargetSolutions’ Networking & Training Workshop, which is scheduled Feb.7 during the annual Firehouse World conference in downtown San Diego.

Hosted atop the Marriott Gaslamp Quarter at the Altitude Sky Lounge, this event is an opportunity to meet with TargetSolutions account managers, learn more about the industry’s most powerful online training management system, and network with pre-eminent fire department training officers.

Platform managers and prospective users alike are welcome to attend the workshop, which will explore optimum strategies for maximizing the platform’s functionality for scheduling, delivering, tracking, and reporting training and compliance.

Attendees will also be able to discuss firefighter training best practices, as well as tips and tricks for utilizing TargetSolutions.

“This is a tremendous opportunity for platform managers to learn new techniques on how to tailor the TargetSolutions platform to meet their agency’s specific needs,” said Kegan Konrady, who will emcee the event and serves as TargetSolutions’ regional sales manager.

Networking & Training Workshop 2017

When: Feb. 7 from 2-5 p.m.
Where: Marriott Gaslamp Quarter’s Altitude Sky Lounge

at 660 K St. in San Diego

Register Now!

“We appreciate our customers and without them, we wouldn’t be here. This is a chance for us to not just show our appreciation, but provide training officers and chiefs the opportunity to learn from each other. It never ceases to amaze me how the platform is being used in so many ways. It’s truly a great thing to see.”

TargetSolutions will also announce this year’s winners of the same three prestigious awards that were given out at last year’s event.

The Vanguard Award will be delivered to an individual dedicated to providing outstanding firefighter training, the Technology Achievement Award will go to an individual constantly looking to maximize TargetSolutions’ technology, and the Helping Hand Award is for an individual who has gone above and beyond to help TargetSolutions or other agencies utilize the platform.

In addition, complimentary drinks and hors d’oeuvres will be served during this lively gathering at one of San Diego’s most picturesque locations.

To reserve your spot for the Networking & Training Workshop, please click here. If you have any questions, contact us today at (800) 840-8048.

Boost Productivity with TargetSolutions’ Professional Development Training Courses

TargetSolutions’ Professional Development catalog features more than 100 online training courses designed to increase your organization’s productivity.

If elevating your organization’s productivity is a top priority, TargetSolutions has the training you need. TargetSolutions’ SmartTeam training courses educate students on a vast array of professional development topics to help improve an employee’s performance. Covered topics include communication, customer service, sales, and leadership. Learn More

Each lesson inside this special library of more than 100 video-based training courses is equipped with a full narration voiceover track, engaging interactions to sustain interest, and valuable information designed to boost your employees’ effectiveness and organizational productivity.

Below is a complete overview of the topics that are offered:

Communication: E-mails, proposals, reports; there’s always something to talk about. These courses explore optimal communication practices in a professional business setting.

Computer Skills: Learn how to navigate commonly used programs in the Microsoft Office suite including Word, Excel, Outlook and PowerPoint.

Customer Service: These courses explore the essentials of providing quality customer service.

Finance: Learn the ins and outs of establishing and sustaining a budget that’s right for your organization.

Health & Wellness: Dive into the fundamentals of a healthier lifestyle with courses on safety, health, mental health, and more.

Leadership: Strong leadership qualities can inspire a workplace. This series of courses aims to inspire employees to channel their inner-leader.

Management: Co-workers, supervisors, clients; there’s always something or someone to manage and this bundle of courses analyzes the absolute best management practices.

Sales: These courses are designed to help professionals enhance their sales skills, including preparation, strategy, and the process of the sales cycle.

If you’re interested in learning more about TargetSolutions’ SmartTeam library, including pricing for these special courses, please click here to download the course catalog and a TargetSolutions representative will be in touch.

Year in Review: Platform Enhancements, Dynamic Training Courses, and a New Partnership and Acquisition Highlight 2016

TargetSolutions’ powerful Enterprise functionality provides city managers with the ability to oversee compliance, government agencies with the ability to manage their own individual training, and fire departments with the ability to share training resources inside regional training groups.

Above all else, TargetSolutions is focused on platform innovation and outstanding customer support. Looking back at 2016, those goals were met with new course releases, platform enhancements, and numerous success stories from organizations nationwide. As the year comes to a close, here are some of the most memorable accomplishments during the last 12 months.

tslogo_symbol-color-smallPERFECTING THE PLATFORM

A top priority at TargetSolutions is to ensure the platform meets your training needs by providing you with a centralized hub that simplifies management and streamlines recordkeeping. In 2016, TargetSolutions introduced a treasure trove of optimized platform enhancements and new features. Early in the year, TargetSolutions introduced increased dashboard visibility for supervisors, as well as search bar functionality in Manage Credentials. Shortly thereafter, the course wrapper received a complete makeover and is now presented in a sleek, mobile-friendly interface.

By mid-year, TargetSolutions implemented significant enhancements to its Enterprise solution. These enhancements were instituted to enable governments to consolidate their agencies on one system – while still providing those same agencies with the autonomy they require. The application also helps agencies share training resources inside regional training groups. Check out this blog to learn how TargetSolutions enables regional firefighter training groups and mutual aid partners to work together more effectively.

In the closing months of the year, settings were introduced that provide administrators with greater control over events and added more optimization to the Manage Credentials application.

ASCENDING ACCREDITATION

ems-half-capceReceiving organizational accreditation by the Commission on Accreditation for Pre-Hospital Continuing Education (CAPCE) is an added notch to a belt that TargetSolutions is proud to wear as nearly all EMS training course in our catalog meets CAPCE requirements.

Building on this great achievement, 2016 brought new Public Works accreditations to Oregon, Colorado and Wyoming; new accreditation for Law Enforcement in South Carolina; and concluded with news that TargetSolutions is now able to provide fire and EMS departments in New York with 100 percent of their recertification training. Featuring more than 160 hours of online EMS training, this is important for the state, as agencies can now complete the New York Department of Health’s requirements to request permission for 100 percent completion of their Three-Year EMS Continuing Medical Education Recertification Program through TargetSolutions.

DYNAMIC TRAINING COURSES

Engaging online training courses are at the heart of TargetSolutions’ platform. In 2016, TargetSolutions elevated its interactive courses to the next level. In total, 22 brand new training courses were released and updates were made to countless others in order to meet current compliance requirements, as well as changes in local and federal training and recertification laws.

Of the many course optimizations in 2016, highlights include annual updates for RT-130 Annual Wildland Fire Safety Refresher course, audio enhancements for a large bundle of EDU courses, including the release of the all-new Introduction to Understanding the Rights of LGBT Students training course, and additions to the Law Enforcement and Water & Wastewater course catalogs.

Total completions for TargetSolutions nearly eclipsed 1.9 million, up significantly from the 1.7 million completions from just one year ago. Among the most popular titles was Child Abuse: Mandated Reporter Training, Sexual Harassment Awareness, and Bloodborne Pathogens Safety.

A NEW PARTNERSHIP & ACQUISITION

alphaact-fire-logoIn April, TargetSolutions announced a partnership with AlphaTRAC Products, a leader in simulation-based training courses for fire departments. The cutting-edge courses, branded as AlphaACT Fire, have been seamlessly integrated into TargetSolutions’ web-based management system. These revolutionary courses aim to provide firefighters with a unique training experience, improve decision-making skills, and elevate situational awareness.

Finishing the year with an exclamation point was the acquisition of LearnSmart by TargetSolutions’ parent company, Vector Solutions. LearnSmart, with offices in Seattle and Salt Lake City, is a forerunning provider in professional skills, project management and IT and security training. Operating on a bedrock of 20 years of experience, the acquisition of LearnSmart gives Vector Solutions access to more than 1,000 additional video-based courses on a variety of topics.

MEMORABLE EVENTS

Although TargetSolutions operates as a SaaS company, attending conferences, events, seminars, and delivering demos and user groups are top priorities. During February’s Firehouse World in downtown San Diego, TargetSolutions held its annual Networking & Training Workshop, a user group to thank clients for their service and contributions.

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Members of the North Zone Training Group visited TargetSolutions in November.

Three awards were handed out during the festivities. The Vanguard Award, which honors dedication to outstanding firefighter training, was bestowed to West Metro Fire Protection District of Colorado. For distinction in ingenuity in implementing the TargetSolutions platform, The Technology Achievement Award went to Tualatin Valley Fire & Rescue of Oregon. Last but certainly not least, the Helping Hand Award went to Oceanside, California’s Stuart Sprung for always being a point of contact when it comes to renovating and improving the system.

Regional Sales Manager Kegan Konrady said it best: “This is really all about you, the customers. We really want you to know we wouldn’t be here without you.”

In November, TargetSolutions hosted the North Zone Training Officer’s monthly meeting at the local TargetSolutions office in Rancho Bernardo. The North Zone Training Group is comprised of 15 agencies in North San Diego County that band together – utilizing the powerful Enterprise application – to maximize the benefits of the system. Representatives from the North Zone huddled together in our main conference room to collaborate on future training initiatives.

Needless to say, it’s been a busy, productive year and we look forward to serving you in 2017 and beyond. If you have any questions about TargetSolutions, please contact us at (800) 840-8048.

 

Fire Department Training Records and Other Vital Firefighter Issues Covered During Recent Webcasts

TargetSolutions’ dedication to delivering valuable firefighter training doesn’t stop with the industry’s leading online training catalog for fire departments.

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This month, TargetSolutions sponsored two informative webcasts on a variety of important topics aimed at improving your department’s training reports, leadership and wellness.

The first of the webcasts titled “A Guide to Fire Department Training Records Compliances,” was delivered on Dec. 14 by Albert W. Schlick III, a Deputy Chief of Administration for the Huntley Fire District in Illinois.

The webinar provided a wealth of information regarding NFPA 1401, a nationally recognized standard and the industry’s best practices for fire department training records.

Schlick dissects the NFPA 1401’s intricate details and recommends appropriate strategies for departments looking to implement the standard as a guideline for their own training management. Perhaps the webcast’s most pivotal underlying conflict that it aims to alleviate: no records equals no training, as perceived during an ISO audit.

To view a recorded version of this webcast from Firehouse.com, please click here.


cb-webcast-promo-2The second webcast, titled “Volunteer/Combination Fire Service Hot Topics from Symposium in the Sun,” was presented on Dec. 15 by Chief Norvin Collins of the Sauvie Island Fire District (Ore.) and Chief Charles Flynn of the Suffield Fire Department (Conn.).

Symposium in the Sun is an annual event that provides leadership training and networking opportunities for combination fire departments. The event was held in November in Clearwater Beach, Fla. This webcast was a great opportunity to cover key areas of discussion from the recent event. Collins and Flynn touched on various topics, including behavioral health, leadership, recruitment, and cancer initiatives.

These issues and their accommodating solutions are explored at length, as well as the Volunteer & Combination Officers Section’s role in supporting departments along the way. As mentioned to lead off the hour-long webinar, “we’ve all been focused on helping our members tackle the issues that keep us up at night.”

To view a recorded version of this webcast from the IAFC’s website, please click here.

EMS Continuing Education Course Provides Deeper Understanding of Capnography

TargetSolutions’ EMS Capnography online training course has recently undergone updates to content and multimedia for an enhanced learning experience.

tslogo_symbol-color-smallDue to the increased use of capnography in the EMS community over the past decade, having an understanding of this tool has become even more important. Capnography is the measurement of carbon dioxide concentrations in exhaled air and is meant to provide valuable information that can help EMS professionals save lives.

TargetSolutions’ “EMS Capnography” training course for EMS continuing education is comprised of 11 learning modules and a 10-question exam. The 60-minute course, which discusses capnography, the use of capnograms in the EMS industry, and a variety of conditions that benefit from a capnographic reading, has recently undergone enhancements for updated content and multimedia.

Objectives of this course include:

  • Recognizing the relevance of end-tidal CO2 as a prognostic tool
  • Explaining how to use capnography as a means for determining end-tidal CO2 detection and how to interpret the different levels
  • Analyzing the reasons for using capnography
  • Discussing the basics of carbon dioxide, how it functions in the body, and the causes for increased and decreased end-tidal CO2 levels

For more information on this course or other courses in TargetSolutions’ EMS training catalog, please contact us today at (800) 840-8048.

Meet the Team: Account Manager Brandy Krantz

cb-brandy-krantz-meet-the-teamBefore becoming an account manager at TargetSolutions, Brandy Krantz worked in the same role for CentreLearn. Formerly a dental receptionist, Brandy initially decided to pursue a new career path in customer service and work with those who serve in public safety. She is now in her sixth year with the organization and is based remotely out of Pennsylvania.

“I love how TargetSolutions is very family-oriented; it’s a really cool team to work on and we have a great mission working with fire departments and other public safety agencies,” said Brandy. “I love my job! Who wouldn’t love working with every day heroes?”

Learn more about Brandy, a mother of twins, in this recent Q-and-A:

What is your favorite past time?

My oldest son (11) is the quarterback on his football team. I love being a football mom and cheering on his team at their games. On the off season, I enjoy getting together with my family around a camp fire.

What is your favorite food?

Is wine a food? (ha ha). Pasta or dill pickles

What is the last book you read?

Jenny McCarthy’s “Belly Laughs” (I was pregnant with my twin boys)

What was the last movie you saw that you enjoyed?

Bad Moms

If you could live anywhere in the world, where would it be?

Ireland

What is your favorite sports team?

Eagles!

Dogs or cats?

Dogs all the way! I have a gorgeous golden retriever (Maximus).

What board game are you best at?

Definitely not Chutes and Ladders! I would say Trouble!

Favorite Quote?

“Be yourself; everyone else is already taken.” ― Oscar Wilde

Most fun place you’ve traveled?

I am not a big traveler, but I did go to Las Vegas to get married so I would say Vegas!

If you were stuck on an island, what three items would you bring?

Wine, a grill, and my husband.

Name one of your passions.

Trying new restaurants.

What is something that not a lot of people know about you?

I secretly enjoy watching cartoons with my son. 😉

Favorite holiday?

Halloween for sure!

 

AlphaACT FIRE Releases New Online Training Scenario for Firefighters

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A new course exploring the topics of situational awareness, flashover, and unusual fire behavior has been added to AlphaACT FIRE’s online training library. Check out the new course during the weekly AlphaACT FIRE webinar, scheduled every Wednesday at 9 a.m.

AlphaACT® FIRE’s dynamic online courses are built to engage firefighters with real-life experiences. With a complete library of scenario-based training scenarios, AlphaACT FIRE is excited to announce a new course is now available inside TargetSolutions’ online training management system.

The West Hill Road Fire scenario features a structure fire burning into the night, fueled by accompanying severe weather conditions.

With a plethora of resources available and heavy fire involvement, situational awareness is a critical area of importance for this course. Additional focus is attributed to structural collapses along with wind-driven and exposure fires. This scenario is based upon an actual event from 2014.

AlphaACT FIRE’s course library features 24 scenarios, featuring more than 90 learning stages, including the recently featured course of the month based on the Cornerstone Fire scenario.

This course is centered on a suburban home surrounded by a spacious cluster of houses. This event will inspire you to retool your attack strategy with special focus given to grow operations, new construction, and strange fire behavior. This scenario is based upon an actual event from 2012.

Learning objectives of these two courses include:

  • Gaining situational awareness of an event
  • Compare and contrast with similar events to enhance your understanding of a scenario
  • Develop good strategy and tactics as well as what to avoid
  • Explore heavy and quickly spreading fire and flashover

For more information on these unique training courses, please contact TargetSolutions today at (800) 840-8046.

New Functionality Allows Platform Managers to Record Multiple Users’ Training from an Assigned Activity

Platform managers with access to Record Completions will now have the ability to submit completions of assigned activities for not only themselves but other members of their crew. This new enhancement enables platform managers to document training for larger groups from an activity already assigned to them, rather than having to find the training assignment inside Record Completions.

tslogo_symbol-color-small“It’s huge for a Company Officer to be able to go into his schedule and add users and record training as complete,” said TargetSolutions Product Specialist Tim Riley. “As we all know, the fewer clicks a Company Officer has to make, the happier he will be. Just like when we put the Record Completions link on the home page, this will eliminate unnecessary clicks and save Company Officers time.”

Activities that have been set to allow for record completions will have an “Add Users” function available when accessed from My Assignments or the Schedule. Only administrators and supervisors with access to Record Completions will see this option.

Once an activity has been submitted as complete, it becomes a record for the platform manager submitting the activity, as well as the users that have been added.

Another key benefit is that platform managers will be able to utilize TargetSolutions’ Save & Assign functionality to ensure consistent documentation of the training has been recorded.

“Quite honestly, where this is most important is in the Facility Training documentation,” Riley said. “A Training Officer can now fill in the objectives and the additional information using Save and Assign for this month’s facility training, and it will be the same entry for everyone.”

To learn more about TargetSolutions’ latest enhancement, please click here or contact us at (800) 840-8048.

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Platform managers with access to Record Completions will now have the ability to submit completions of assigned activities for not only themselves but other members of their crew.

TargetSolutions’ Online Help System Empowers Platform Managers and Users Alike

TargetSolutions’ online help system provides administrators, supervisors, and users with the information they need to maximize the online training management system.

You are never alone when you use TargetSolutions.

tslogo_symbol-color-smallWhether you are a seasoned platform manager of the system or a new user, TargetSolutions’ Client Services team is ready to assist at a moment’s notice. In addition to 24/7 toll-free support and live chat for customers, TargetSolutions offers a robust online help system featuring tips and tricks for utilizing the online training management system.

The web-based portal offers detailed instructions and video tutorials on how to operate the platform. Whether you are an administrator, supervisor, or user, you can bet you will find the answers you need online at http://help.targetsolutions.com.

If a user ever has trouble logging in – or has any other platform-related questions – they can access the interactive live chat feature through the help system and receive the information they need instantaneously. Platform managers can also take advantage of this efficient way to communicate with a TargetSolutions representative, or they can reach out to their dedicated account manager.

At the end of the day, however, the searchable online help portal provides detailed answers to most questions. And it’s just one click away.

“Our help system is packed with frequently asked questions, videos, webinars, and tutorials,” said Client Services Manager Jennifer Jones. “Our representatives are readily available via live chat and by phone to answer user questions.

“Troubleshooting is inevitably going to happen and it’s important that our users feel confident contacting us with any issues that arise during their experience.”

If you have any questions about TargetSolutions’ online help system, please contact us at (800) 840-8048 or via e-mail.

Video Shows Mock Suspension of Firefighter Suspected of Alcohol Abuse

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“Mock Suspension of Firefighter with Alcohol on His Breath,” is a video inside Community Resources that presents a simulated scenario of a respected fire officer being confronted for alcohol abuse

When a decorated fire officer relapses to the addictions of alcohol abuse, what is the outlook for his or her professional career? That’s what this month’s top video inside Community Resources explores.

A scenario is presented in the video, entitled “Mock Suspension of Firefighter with Alcohol on His Breath,” where a fire lieutenant, who is a highly respected employee, finds himself in trouble with his employer after a relapse with alcohol. The fire captain cites the lieutenant’s storied career with the department as the only thing keeping him in contention for his job – but sternly informs him that to hold onto his position he will need to agree to a series of rigorous demands.

The non-negotiable terms: comply with the EAP requirements, enroll in and pay out of pocket expenses – about $6,000 for the Center for Alcoholic Treatment (CAT) program – get involved with the local AA chapter, and share the experiences with his crew.

With a union representative by his side, the lieutenant is faced with deciding not only much he’s dedicated to saving his job, but his health, as well.

The video, produced by the University of Cincinnati’s Fire Science & Emergency Management program, runs just shy of nine minutes and is available inside Community Resources. Six organizations have used this resource, including Columbia River Fire and Rescue, Corona De Tucson Fire Department, and South Charleston Fire Department.

If you have any questions about the Community Resources application, please contact TargetSolutions today at (800) 840-8048.