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Sexual Harassment Training Course for Supervisors Meets California’s AB 1825 Requirements

TargetSolutions’ Sexual Harassment Prevention for Supervisors (California AB 1825) training course features two hours of new lessons.

Sexual harassment not only causes a hostile work environment, but the United States Department of Labor estimates it costs organizations around $1 billion in damages each year. Many of these costly incidents are the result of improper actions by individuals who are responsible for supervising other personnel.

ts-imacA recent survey found that 43 percent of all claims filed by women are against supervisors and approximately 11 percent of all claims involve men filing against female supervisors.

These frightening numbers are strong reminders why it’s critical for public entities to establish harassment education programs to protect their employees, as well as their own liability.

TargetSolutions’ recently launched a new two-hour training course titled “Sexual Harassment Prevention for Supervisors (California’s AB 1825)” that features new lessons, engaging interactions, and real-life scenarios. The course is in compliance with California’s AB 1825 lawwhich requires mandatory sexual harassment training for supervisors who work for companies with at least 50 employees.

“I think when we look solely at the compliance piece we lose a little bit of the human factor,” says Client Services Manager Jennifer Jones. “We can help organizations provide this training and focus on educating their folks around what a safe work environment is. We take the compliance piece and humanize it, making it something that shows that an organization cares about their individuals.”

To learn how TargetSolutions’ sexual harassment training can help your organization, please contact us today at (800) 840-8048.

Steppin’ It Up: Using TargetSolutions to Support Healthy Living

TargetSolutions employees utilized the platform’s powerful Credentials application to record their total steps for the “Steptember” and “Walktober” competitions.

TargetSolutions employees utilized the platform’s powerful Credentials application to record their steps during the “Steptember” and “Walktober” competitions.

Sitting is the new smoking.

That’s what TargetSolutions’ Client Services Manager Jennifer Jones says, citing recent studies exploring the crippling impact of sitting at a desk all day.

That’s why TargetSolutions’ Wellness Team, which implements company-wide activities and events that encourage health and wellness, established the wildly successful “Steptember” and “Walktober” competitions for the months of September and October. The goal: get out, be active, and count your steps while marching upon the path to victory.

For the competition, participants are utilizing TargetSolutions’ own technology, including custom activities inside the Manage Credentials application, to mark their daily progress throughout the month.

“We have set up a custom activity that allows participants to log their steps each day. We have also built a custom credential to allow for easier tracking of the multiple activity completions and to send out reminders each day.”

Jennifer Jones, TargetSolutions

The idea behind the competitions was to get team members up and moving around to counteract the negative side effects of sitting at a desk all day. For an average person, it takes about 2,000 steps to walk one mile. While opinions vary, 10,000 daily steps, or five miles, is a figure that’s routinely suggested to complement a healthy lifestyle. Further studies have found that Americans were accumulating about 5,900 daily steps on average, a far cry from the recommended 10,000.

cb-jennifer-antinone-mugTargetSolutions’ employees amassed millions of total combined steps to make “Steptember” and “Walktober” a massive success, Jones said.

Client Services Manager Jennifer Antinone claimed victory for both months by walking a blistering 360,039 steps in October and an insurmountable 382,302 steps in September. That translates to an invigorating 180 and 191 miles walked, respectively.

“The walking events at TargetSolutions help promote an active lifestyle at work, which keeps us fresh throughout the day,” said Antinone. “It is so important to stay healthy and engaged and these events promote both of those things.

“I had the opportunity to walk with several co-workers that I don’t interact with regularly and even conducted a few meetings while walking laps around the building.”

Are you interested in setting up a similar credential to track steps at your organization? If so, please contact TargetSolutions at (800) 840-8048 to learn more.


Training Resource Discusses How Public Safety Personnel Can Work to Effectively Resolve Conflicts

TargetSolutions recently sponsored a webcast by Calibre Press titled “De-Escalation & Conflict Resolution for Public Safety Personnel.” A recorded version of this presentation is now available inside TargetSolutions’ Community Resources application.

Public safety personnel have been searching for ages to find the perfect method on how to deal with erratic civilians. Unfortunately, a universal answer for resolving all of the various types of conflict first responders face doesn’t exist.

As Lt. Jim Glennon of Calibre Press explains in the webinar “De-escalation & Conflict Resolution for Public Safety Personnel” – which is now available inside TargetSolutions’ Community Resources – there is no cookie-cutter, one-size-fits-all method for properly communicating during high-stress situations.

“When we get calls, people want to know what are the phrases we should use? What’s the canned program we should enlist? And there is no canned program,” said Glennon. “You can go to classes where they say ‘don’t use these words, but use those words.’ I’m wary of those.”

As Glennon points out, the constant overarching requirement of police officers, firefighters, EMTs, and other safety personnel is to engage people, though frequently this is easier said than done.

Tremendous stress during emergency situations can elicit a whirlwind of raw emotions. Other factors, such as substance abuse and mental health issues, reinforce the idea that communication in these scenarios is unpredictable.

“What I found was your own personality has to be involved with other human beings. You can’t just take on someone else’s system when trying to engage other human beings.”

Lt. Jim Glennon, Calibre Press

cb-calibre-press-webcast-ctaThis engaging 63-minute training webinar, which is available inside Community Resources and can be delivered and tracked through the TargetSolutions platform, features video clips of real scenarios that highlight communication breakdowns. During the overview, Glennon interprets each example independently rather than approaching each event with a black and white list of do’s and don’ts.

“This webinar is valuable for those in law enforcement, EMS, the fire service, and more,” said Tim Riley, who previously served as a fire chief with Dunedin Fire Department (Fla.) and now works as a Product Specialist with TargetSolutions. “It’s important that we remember it’s not your emergency. Nobody ever called because they did something intelligent; so likewise, it’s important to never become part of the problem. This webinar discusses the challenges public safety personnel face in these types of scenarios.”

“De-escalation & Conflict Resolution for Public Safety Personnel” was produced by Calibre Press and sponsored by TargetSolutions. For more information on this valuable recorded webinar now available inside Community Resources, please contact TargetSolutions at (800) 840-8048.

Meet the Team: Get to Know Account Manager Amy Akczinski

cb-amy-akczinski-photoOriginally serving as an account manager for CentreLearn, Amy Akczinski has been with the organization for more than five years. The Pennsylvania native is now focused on the Mid-Atlantic region, where she works to help agencies maximize their online training systems.

Amy previously served in the banking and insurance industry and is always looking to provide her clients with the best experience possible.

“Hearing the happiness and relief from an administrator when they realize how our system will make their lives easier is probably my favorite part of the job,” Amy said. “I have respect for the customers we support and know they are using our systems to help save lives.”

Amy explains her hobbies outside of work as “wherever the wind blows me that day.” Check out this Q-and-A to learn more about Amy Akczinski:

 What is your favorite food?


What is your favorite sport?

Horse racing

What is your favorite type of weather?

Cloudy with a chance of meatballs

Would you rather dine in or take out?

Take out

What is your favorite restaurant?

Mother’s house

If you could travel to any country tomorrow, where would you go?

Nowhere, I love it here

Who is your favorite musical artist/band?


Do you know any languages aside from English?


What is your favorite book?

The Da Vinci Code

What was the best concert or play you’ve ever been to?

Monty Python’s Spamalot on Broadway

New Functionality Provides Platform Managers with Greater Control Over Events

Would you like to require members of your organization to obtain approval before officially enrolling for an upcoming event? That’s what TargetSolutions’ latest round of enhancements make possible.

tslogo_symbol-colorNew functionality provides platform managers with the ability to create events requiring approval for enrollment. Administrators and supervisors can choose to receive a notification e-mail informing them after a user has requested enrollment for an upcoming event. They can then accept or deny permission.

“For many organizations, managing event attendance is challenging,” said Product Manager Misty Pratt. “Sometimes a manager can’t just allow everyone to attend, whether that’s because of necessary qualifications for the event, seating limitations, or any other potential reason why attendance may be limited.

“This new enhancement gives administrators and supervisors the ability to have greater control over their users’ event attendance. It helps administrators and supervisors ensure the right people are attending the right events.”

Misty Pratt, TargetSolutions

Here are some of the new features to the upgraded Events application:

  • An event creator can now see who has requested enrollment to an event. They can also approve or deny their users’ requests.
  • An event creator can provide other administrators and supervisors with the ability to accept or deny a users’ attendance.
  • An event creator can turn on e-mail notifications for when a user requests enrollment in an event, so all stakeholders are informed of the pending enrollment.

If you would like more information on the Events application, please click here. If you have any questions, please contact us at (800) 840-8048.


Recent updates to TargetSolutions’ Events application provide platform managers with more control over who attends upcoming events.

Reduce Your Liability with TargetSolutions’ Dangers of Speeding Training Course

TargetSolutions’ Dangers of Speeding training course explores the dangerous repercussions of speeding when behind the wheel.

Speeding contributes to nearly one-third of all fatal crashes. In fact, the National Highway Traffic Safety Administration (NHTSA) reports that 13,000 lives are lost each year due to speeding and more than $40 billion is lost each year due to accidents where excessive speed is a factor.

tslogo_symbol-colorThese types of incidents are extremely costly to all types of organizations and highlight the need for TargetSolutions’ driver safety training.

The versatile Dangers of Speeding online training course explores the ramifications of speeding, identifies legal considerations, and explores appropriate speeds on a case-by-case basis.

Featuring eight learning modules and a 10-question exam, this course is an important addition to every organization’s training program, including emergency vehicle operators and large vehicle drivers.

Objectives of this course include:

  • Describe the pervasiveness of the problem and understand why drivers speed
  • Discuss the legal consequences of speeding
  • Analyze the dangers and costs of speeding
  • Identify stopping distances
  • Explain how to avoid speeders
  • Discuss how to determine the appropriate speed for each circumstance

If you have any questions about TargetSolutions’ online training catalog, please contact us today at (800) 840-8048.

TargetSolutions Is Organizationally Accredited by CAPCE

ems-half-capceTargetSolutions is proud of its EMS course catalog, which features more than 160 hours of accredited training hours for EMS continuing education. Possibly even more important, however, is the fact TargetSolutions has received “organizational accreditation” from the Commission on Accreditation for Pre-Hospital Continuing Education (CAPCE).

TargetSolutions originally became a CAPCE-accredited organization in March of 2014. In the past, only a portion of TargetSolutions’ computer-based EMS catalog was approved for CAPCE credit. Now, nearly every EMS training course meets CAPCE requirements, giving providers more access to TargetSolutions’ course content nationwide.

“The fact we are organizationally accredited is significant because it means that CAPCE hasn’t just approved individual course titles, but it has also approved our entire course creation process,” said Director of Content Lauren Crosby. “Our content development team works extremely hard to create and maintain an outstanding library of EMS continuing education. Having CAPCE approve our process across our entire catalog reflects that hard work.”

TargetSolutions’ CAPCE training catalog features 161 hours of approved continuing education for all levels of EMS personnel and can be taken for CEUs in all CAPCE-regulated states. CAPCE approved courses have been added to TargetSolutions’ certified credentials inside the Manage Credentials application, which enable agencies to package required training to efficiently deliver, document and report EMS continuing education.

Please note, in July of 2016, the Continuing Education Coordinating Board for EMS (CECBEMS) changed its name to the Commission on Accreditation for Pre-Hospital Continuing Education (CAPCE). If you have any questions about TargetSolutions’ online training catalog for EMS recertification, please contact us today at (800) 840-8046.

How One EMS Agency in Pennsylvania Has Taken Its Training Program to a New Level

By Utilizing TargetSolutions, Holy Spirit EMS Is Able to Save Money, Streamline Training Efficiencies

cb-holy-spirit-ems-logoEmergency responders and the organizations they work for in the state of Pennsylvania are facing new challenges in how to meet EMS continuing education requirements. The previously utilized PA Prepared Online Learning System is no longer available. The state is now using a different computer-based system for free public health training.

One particular agency decided long ago, however, that just achieving compliance with the minimum training standards wasn’t enough. Holy Spirit EMS, located in five counties and formerly known as West Shore EMS, has been using TargetSolutions since 2002 for a reason.

“Some might ask why pay for something if you don’t have to? The reason is that TargetSolutions, for us, was actually much more economical to use,” said the agency’s Director of Staff Development Steve Poffenberger. “A huge thing for us is the availability of hazmat courses. There was no other online opportunity that could provide that refresher training. To have to provide that training in a classroom format would be very difficult and costly with the overtime and all of the things that are associated with that.”

“If we call something mandatory, then it’s on our time, not their time. If it wasn’t mandatory it would be on them, but we require hazmat training. Doing it through the TargetSolutions platform via an online solution was actually economical for us.”

Steve Poffenberger, Holy Spirit EMS

In addition to the industry’s most robust catalog featuring more than 450 hours of training for fire departments, which includes the Advanced HAZWOPER training series that Poffenberger cited as a huge reason for choosing TargetSolutions, the platform also offers valuable OSHA safety training, EVO driver training, and HR harassment training. And that’s just the beginning. TargetSolutions’ powerful records management system for tracking and reporting training and compliance tasks, has been huge for Holy Spirit EMS, Poffenberger said.

“The reporting piece was also a differentiator; the ability to see who did the training,” Poffenberger said. “The fact that it was all online and in combination with those other economic reasons, it makes sense for us.”

Some emergency response organizations have relied on the PA Prepared Online Learning System in the past and are just now considering the benefits of implementing and managing their own online solution. That strategic decision can feel daunting for an agency that is accustomed to completing training the old-fashioned way.

cb-hazardous-materials-cta“Some agencies are still old school in regards to education: four walls and a desk, period! But some things can be accomplished online more efficiently,” said Poffenberger, whose agency employs nearly 200 emergency responders and runs approximately 30,000 calls each year.

“Like in the case with hazmat training; the state doesn’t specify which hazmat level is required for EMS, but we make that a priority and by doing it online we can stay in tune with what’s needed.

“A couple agencies have asked me how we track all of our certifications and I’ve shared the information about TargetSolutions. There are plenty of agencies still tracking with an excel spreadsheet. But we’re bigger than a lot of other agencies. If you have 20 employees on a spreadsheet, then sure. Having to track that many people is not all that time consuming, but with a much larger set of employees it is much more challenging to keep track.”

At the end of the day, moving to a cutting-edge, comprehensive training management tool like TargetSolutions is about doing more than just completing the mandatory training requirements. It’s about efficiently delivering continuing education and pre-training prior to hands-on assignments. It’s about tracking all types of compliance, from policies to licenses and certifications. It’s about making sure every single hour of training is documented and reported.

“It is becoming extremely important to be able to track and report your agency’s compliance and regulatory standards,” Poffenberger said. “To be able to provide reporting on provider certifications upon request from a reimbursement entity is a must-have for any agency. An agency’s failure to comply with these standards could result in penalties or fines.”

Fortunately, TargetSolutions is here to help make training compliance more efficient and effective. If you would like more information on how your agency can benefit from TargetSolutions, please contact us today at (800) 840-8046.

Meet the Team: Get to Know Account Manager Rachel Bark

rachel-bark-imageOriginally a member of CentreLearn’s customer support team, Rachel Bark is now serving as an account manager with TargetSolutions.

Having first joined the organization in August of 2013, Rachel has learned all about public safety agencies and how to help them achieve their training goals. Now, with a few years’ experience, she is focused on helping customers in the Northeast maximize TargetSolutions’ training platforms.

“I get to help people every day and I’m part of a fantastic team,” said Rachel, who is originally from Perry, N.Y.

Before joining the organization, Rachel delivered technical support for accounting software and was a teacher for children with disabilities. Rachel is a graduate of SUNY Plattsburgh with a B.S. in Childhood and Special Education.

Check out this Q-and-A to learn more about Rachel Bark:

Favorite movie?
Monty Python and the Holy Grail

Favorite band?
Black Veil Brides

Best vacation spot?
The Adirondacks

Chocolate or vanilla?

Favorite sports team?
Football = Bills
Baseball = Mets
Hockey = Sabres

Do you have a nickname?
“Rach,” I guess …

Newspaper or Internet?

You just won the lottery – what do you do?
Pay off my school loans; then buy a house in New York (either in western New York or up near Lake Champlain)

Three fun facts about Rachel?
1) I’ve lived in three states the last four years (Nebraska, New York, and Pennsylvania)
2) I’m left-handed
3) And I can play the piano, trombone, and clarinet

TargetSolutions Launches LGBT Student Rights Course for Educators

This brand new course analyzes how an educator can serve as an ally while protecting the needs and rights of LGBT students.

A student’s education isn’t just obtained from books and lectures in a classroom environment. Shared experiences and mentorship provided by teachers can play a key role in a student’s growth. That’s why educators can serve as important support figures for LGBT students.

With that in mind, TargetSolutions is proud to announce the release of its new training course for School Districts, “Introduction to Understanding the Rights of LGBT Students.”

This 30-minute course delivers a brief history of the LGBT movement in the United States, the struggles routinely undertaken by LGBT students, and what a school district’s personnel can do to help.

“Introduction to Understanding the Rights of LGBT Students is an integral course for educators,” said TargetSolutions’ Client Services Manager Jennifer Jones. “LGBT students may be undergoing daily bouts of anxiety, depression, and bullying. This course will help educators better understand these struggles and create a safe and supportive environment.”

The all-new course features in-depth lessons focused on teaching educators how to create a safer environment for LGBT students. Objectives of this course include:

  • Identifying and analyzing your own belief system
  • Familiarizing yourself with a glossary of LGBT-related terms
  • Describing what an ally is and how to become one
  • Explaining common struggles LGBT students face

For more information on TargetSolutions’ online training catalog for School Districts, please contact us today at (800) 840-8048.