Technology with a Purpose

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Computer Security Awareness Is Critical for Everyone in the 21st Century

If it’s never happened to you, consider yourself lucky. Having your computer compromised, whether it be malicious software, phishing scams, identity theft, or loss of data, are commonplace in today’s online landscape.

This modern reality is why computer security should be understood by every user. And it’s also why not comprehending these issues can lead to significant harm and even theft of personal and financial information.

With that in mind, TargetSolutions offers an online “Computer Security Awareness” training course, which is a 30-minute overview featuring 10 learning modules and a 10-question exam.

“Most of us rely on computer technology and the information contained and transmitted by computers for both work and personal use. That’s why it’s critical every user understand the dangers that are lurking in the online world.”

Jennifer Jones, Account Manager, TargetSolutions

“TargetSolutions’ online training course addresses these threats and educates personnel on steps for preventing an incident,” said Jones.

The course, which is self-paced and appropriate for all industries, covers possible threats, viruses, spyware and e-mail security, among other things.

“The course examines the importance of a strong password,” Jones said. “Having a unique password is something we all have heard about, but taking this step is really worth the time and effort.”

For more information on this course or others like it in TargetSolutions’ online training catalog, please contact us today at (800) 840-8046.

How Your Regional Training Group Can Share Resources: Recorded Webinar

cb-enterprise-webinar-download-ctaTargetSolutions hosted a special webinar on Wednesday, July 27 to demo the enhanced Enterprise solution for the fire service.

Director of Sales Jeff Oathout delivered the presentation, which outlined the value of the powerful application for regional training groups, as well as its recently upgraded functionality.

“Enterprise provides the ability to connect agencies and departments within a city or county to one another to foster a collaborative environment while maintaining autonomy at the department level,” Oathout said during the overview.

“Enterprise is a potential solution that can help overcome some of the challenges (agencies) face. Specifically, (with Enterprise) you have the ability to grow training resources exponentially without adding payroll and headcount.”

Oathout went on to explain how mutual aid partners who merge under an Enterprise site can collaborate, share training resources, and leverage the strengths of the entire group to improve and standardize training for everyone.

During the webinar, attendees saw how the Activities Builder helps connected agencies streamline training management, as well as how several applications – including the File Center, Events, and Forums – are catered to work for multiple agencies inside an Enterprise site.

Here are some of the key benefits of TargetSolutions’ Enterprise solution that were discussed during the webinar:

  • Enterprise provides agencies with the ability to create custom content through the Activities Builder (i.e. continuing education, confined space, HazMat, etc.) and then share the activities with multiple organizations.
  • Whether it’s a video, policy, SOG, presentation, or anything else, other agencies inside the Enterprise site can access shared content, deliver it to their personnel, and track results.
  • The tool enables agencies inside an Enterprise site to create practical training events and then invite members from other connected groups to attend.

If you missed the webinar, but would like to watch a recorded version, please click here. And if you have any questions or would like to schedule a one-on-one demonstration, please contact us today at (800) 840-8046.

Scenario-Based Active Shooter Training Course Tests Firefighters’ Decision Making Skills


This training is based on a real-life event in Phoenix in which first responders encountered a horrific incident with an active shooter at a burning house.

What steps do firefighters take when they are simultaneously faced with an active shooter and a raging house fire? That is what this month’s featured AlphaACT® FIRE training course explores.

alphaact-register-webinarAlphaACT® FIRE’s scenario-based training course, based on the Lowell Street Incident, is available at an additional cost on the TargetSolutions platform. The training addresses a medical call in which law enforcement officers and firefighters worked together to ensure everyone’s safety.

Check out this video to learn more about what the first responders faced while addressing this highly volatile situation.

In this training scenario, students will practice and improve their skills with the following:

  • Sizing up an event to gain situational awareness
  • Recognizing similar events to prime your understanding of what is going on
  • Leveraging those similar events to gain insights into good strategy and tactics for this scenario
  • Developing a strategy and tactics for the scenario event

This course works to increase firefighters’ focus for active shooter situations, arson, information management and life hazards.

For more information on this course, please click here. And if you have questions about pricing, please contact us today at (800) 840-8046.

When It Comes to Tracking Training for the NFPA 1401 Standard, Hanover Is ‘Light Years Ahead’ with TargetSolutions

Hanover Fire & EMS in Virginia can prove its compliance with NFPA 1401 using TargetSolutions’ online training management system. Hanover is also maximizing TargetSolutions for documenting EMS continuing education.

Not every fire department incorporates the NFPA’s 1401 standard into its training program. Many agencies, in fact, might not understand or even know about the NFPA’s recommended practice for documenting fire service training records.

cb-hanover-success-storyHanover Fire & EMS in Richmond, Va. is not one of those departments.

Division Chief Eddie Buchanan believes ignorance to the 1401 is a risky proposition. Not recording training to the NFPA’s benchmark can have devastating consequences. As a member of the NFPA’s Technical Committee on Fire Service Training, Buchanan recognizes why it’s critically important to track training information.

“It’s all good until somebody gets hurt,” said Buchanan. “If there is ever a significant injury or death, they are going to look at every record. PPE training records, SCBA records … you want to make sure you have a good baseline of these records because they all have the appropriate minimal qualifications.

“The old adage is if it’s not documented, it didn’t happen. If there is no documentation, there is no way to prove the training took place. That’s why we pay attention to it.”

Buchanan says the 1401 sets the foundation for what a fire department’s training records should look like. But the 1401 does not say what the training should be. For that, Hanover uses the International Society for Fire Service Instructors Tools on firefighter training. And to track it all, the agency relies on TargetSolutions, the industry’s leading online training management system.

When Hanover first signed on with TargetSolutions in September of 2015, it was to manage its officers’ development. It didn’t take long for Buchanan to realize this incredibly powerful technology could simplify everything for the larger-sized agency with approximately 160 career members, 370 volunteer responders and 100 auxiliary members.

“What you’re able to do with TargetSolutions for documenting training is light years ahead of what’s needed for the minimum for (NFPA) 1401.”

Eddie Buchanan, Division Chief, Hanover Fire & EMS

“With TargetSolutions we’re able to capture all of the training that we’re doing at the user level,” Buchanan said. “Just last week we started building (digital) assignments for tracking (NFPA) 1410 evolutions. We’re also doing ISO requirements for company drills. With all of these members, it was difficult to keep it all straight before TargetSolutions.”

By utilizing TargetSolutions’ ground-breaking records management system, including the Activities Builder and the Manage Credentials applications, Hanover is able to efficiently and effectively track records. Whether it’s the volunteer personnel’s PPE records, the ongoing 1410 drills, or mandatory ISO training hours, it’s all possible with TargetSolutions.

In addition to the recordkeeping capabilities, Buchanan said he is impressed by the online training content inside TargetSolutions, which includes more than 250 hours of Fire and EMS continuing education. The Commonwealth of Virginia requires that state-approved courses be accredited by Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS) and TargetSolutions is organizationally accredited by CECBEMS.

“Having that content available right out of the gate and the integration with the state’s EMS agency is nice,” Buchanan said. “You can pretty darn near recertify through the TargetSolutions system.”

But best of all, Buchanan can sleep soundly knowing Hanover’s training records are complete and the department is in compliance with the NFPA’s 1401 standard.

For more information on how TargetSolutions can help your department track training, please contact us today at (800) 840-8046.

TargetSolutions’ Top 5 Mandatory Training Courses for California

TargetSolutions offers valuable online courses and applications for mandatory training requirements in California.

TargetSolutions features more than 1,000 online training courses and powerful applications for tracking training. As part of that offering, TargetSolutions maintains the industry’s top resources for achieving training compliance with California’s state laws.

Here are TargetSolutions’ top five training resources for California:

  • Sexual Harassment (AB 1825) Watch Video >
  • Mandated Reporting (AB 1432) Watch Video >
  • CA Local Agency Ethics (AB 1234)
  • Pesticides (CA Senate Bill 1404) Watch Video >
  • Cal/OSHA Log 300

“TargetSolutions has the type of engaging online training courses public agencies in California need to achieve compliance,” said Client Services Manager Jen Jones. “The great part is that personnel required to complete training can access TargetSolutions at any time. The platform is online 24/7, which makes it more efficient and cost effective to comply with training requirements.”

Whether it’s an individual course, a collection of industry-specific courses, or pre-built custom activities, TargetSolutions has the necessary training to meet the needs of California’s cities, counties, school districts, water and wastewater agencies, public safety departments and other government agencies.

For more information on TargetSolutions’ training for public entities in California, please contact us today at (800) 840-8048.

TargetSolutions Enhances Innovative Enterprise Functionality for Firefighter Training Groups

If you’re interested in learning how your training group can work more cohesively with the Enterprise solution, click here to download a recorded webinar presentation.

TargetSolutions has implemented significant enhancements to its Enterprise solution. These enhancements will improve the platform’s functionality for sharing training resources between agencies inside regional training groups.

The Enterprise solution enables mutual aid partners to streamline and synchronize training activities, centralize and standardize training resources, and boost overall performance.

“We’re excited about the enhancements we’ve made to Enterprise because of how this upgraded functionality can help agencies centralize training resources and collaborate more effectively,” said TargetSolutions’ Product Manager Misty Pratt. “Fire departments who work together will find value in this solution.”

Enterprise has new features and functionality for the following:

  • Sharing custom training activities
  • Tracking completed hands-on training sessions
  • Scheduling group events
  • Moving files from the top of an Enterprise site to an individual agency’s site

Departments can still enjoy the autonomy of their own TargetSolutions’ site but capitalize on the ability to access training resources shared by other agencies inside their group.

“Enterprise enables agencies to share and centralize training resources and standardize training across a region. It can save agencies time and money and improve their performance.”

Misty Pratt, Product Manager


This solution is currently helping dozens of regional training groups operate more efficiently, Pratt said. In San Diego’s North County, the North Zone Training Group consists of 15 agencies that have joined together to maximize the system and have experienced tremendous results.

“In North San Diego County, much like across the nation, most of the smaller- to medium-sized fire departments, have to work with our neighbors,” said Deputy Chief Rick Vogt of the Escondido Fire Department (Calif.), which is part of the North Zone. “We are not big enough to run incidents, large incidents on our own; so if we’re going to be working together on the emergency scene, we darn well better be training together. What TargetSolutions does is it allows us to train much more effectively and much more cost-efficiently.”

If you are interested in downloading a recorded version of the webinar on the Enterprise solution, please click here to register. For more information, contact us at (800) 840-8046.

Webcasts for Fire Department Leaders Put Spotlight on Training, Professional Development

cb-webcast-promo-cta-1In June, TargetSolutions sponsored two webcasts for fire department leaders. The first presentation, hosted on June 9 by, was titled “The Future of Fire Training, Where Are We Headed?

The webcast explored how training officers can create a happy medium in their training program between computer-based training and classroom-style training.

Brian Kazmierzak, a battalion chief for the Penn Township Fire Department in Mishawaka, Ind. delivered the presentation on how fire agencies can create the right blend to ensure quality training for personnel.

To download a recorded version of this webcast from, please click here.

cb-webcast-promo-cta-2The second webcast, titled “Developing the Next Generation of Fire Service Leaders,” was broadcast on June 29 by

Doug Cline, an assistant chief with Horry County Fire Department (S.C.), presented on why it is vital for fire department leaders to create a professional development model for their organizations.

Cline’s presentation outlined why career growth for employees is a critical element to leadership. It also discussed the responsibility leaders have to continue their own training and improve their own effectiveness.

To download a recorded version of this webcast from, please click here.

If you have any questions about fire department training with TargetSolutions, please contact us today at (800) 840-8046,

Promote an Alcohol and Drug-Free Environment for Your Organization

TargetSolutions’ Alcohol and Drug-Free Workplace training courses provide tips on how to sustain a sober work environment.

Substance abuse in the American workplace can result in expenses as a result of poor performance, on- and off-the-job injuries, lost work time and other liabilities. Perhaps even more importantly, drugs and alcohol abuse can destroy an individual’s personal life as well as their professional life.

TargetSolutions’ online training catalog features two diverse courses for combatting the issue of substance abuse and maintaining workplace sobriety.

Alcohol-Free Workplace explores the damage alcohol abuse can have on both the body and the workplace. Drug-Free Workplace dives into the destructive impact of drug abuse and offers insight into the dangers of specific drugs.

Promoting a substance-free workplace for your employees won’t just aid in defeating abuse, but it’ll demonstrate a genuine concern for the health and safety of your workforce.

To learn more about the dangers of abuse and what training you can provide to combat it, please contact TargetSolutions today at 1 (800) 840-8048.

North County Fire Protection District Saves Time by Streamlining Training Management

North County Fire Protection District, located in Fallbrook, Calif., utilizes TargetSolutions for tracking training, credentials, EMS recertification, and much more.

When implementing TargetSolutions as a go-to training platform, an organization isn’t just changing the way it trains employees; it’s revolutionizing it.

Enter the North County Fire Protection District.

Located in the community of Fallbrook, Calif., the district has enlisted the services of TargetSolutions for more than 10 years. The powerful online training management system has enabled the organization to centralize all of its training into one convenient and easily-accessible location.

The Benefits of Implementing TargetSolutions

Benefits of implementing the platform are increased efficiency in pre-course work, EMS recertification training, credential tracking, and much more, said Division Chief of Operations Brandon Lucore.

“The platform as a whole is very efficient and it saves a tremendous amount of time. Whether we build the activity or they’re pre-built TargetSolutions activities, the time savings is huge.”

Brandon Lucore, Division Chief of Operations, North County Fire Protection District

Comprised of five stations spanning 100 square miles and no full training division, the need to work efficiently is critical for Lucore’s agency. TargetSolutions’ online system streamlined training collaboration and eliminated the need to regularly assemble entire battalions in one spot.

“It’s one of the chief officers who runs training and then we rely on the battalion chiefs as well as the crews themselves,” said Lucore. “From an administrative standpoint, (TargetSolutions is) very effective. We can basically set it and forget it.

“It’s a great platform to not only deliver training but to host it all, to keep it in one spot.”

Are you ready to take your department’s training to the next level? Contact TargetSolutions at (800) 840-8046 to get started.

Cutting-Edge Enhancements Made to TargetSolutions’ Defensive Driving Strategies Training Course

TargetSolutions’ Defensive Driving Strategies online training course features groundbreaking 3-D simulations and engaging animations. The course is built to educate employees on defensive driving techniques.

Did you know vehicle-related fatalities are the most common type of on-the-job fatality in the United States? In fact, vehicle-related incidents accounted for 40 percent of all workplace fatalities in 2014.

This alarming statistic, as well as the number of costly claims resulting from accidents on the road, provide a somber warning for the need to educate employees on safer driving practices.

Adorned with brand new 3-D simulations and animations, TargetSolutions’ innovative training course, Defensive Driving Strategies, is set to revamp the way you look at online training. Featuring six learning modules and a 10-question exam, this course focuses on:

  • The need for defensive driving
  • How to drive defensively
  • Anticipating and recognizing hazards
  • Responding to hazards

“No matter how safe a driver is trained to be, they are not able to control the behavior of other vehicle operators,” said Client Services Manager Jen Jones. “This course has been enhanced with incredible 3-D simulations and aims to prepare drivers for when they encounter potential hazards on the road.”

If you’re interested in reducing claims and increasing safety, check out TargetSolutions’ newly enhanced Defensive Driving Strategies training course. And if you have any questions about TargetSolutions’ online training catalog, please contact us today at (800) 840-8048.