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Keep Organizations Informed Through TargetSolutions’ Improved Alert Notification System

With TargetSolutions’ improved Alert Notifications system, it’s easy to keep your organization informed of approaching deadlines. Alert Notifications grants administrators the ability to deliver alerts to improve operational efficiency.

The Alert Notifications system informs users when an assignment has become urgent and needs immediate attention. In the administrative notifications section, administrators are able to view organization-wide notifications like approaching license and credential expiration of certain users.

The Notification drop-down box is prominently located at the very top of the site and can be viewed from any page within the platform. Users and administrators will see the notification icon become highlighted when the delivery of new, unread notifications have been created. When a user or administrator clicks the “See My Notifications” or the See Admin Notifications option, it will direct them to their Notification Inbox.

Administrators have both a personal inbox and administrator inbox, while users only have a personal. Within the inbox delete notifications by clicking the “X” located on the right of the alert message. Deleted notifications are moved to the folder labeled “Trash.” Notifications sent to the trash folder can still be recovered. Please note, Notifications cannot be permanently deleted from the Trash folder so administrators can verify all received notifications by users.

If you would like more information on this tool, please contact TargetSolutions today at (800) 840-8048.

Drop-down notification menus display recently added alerts for events, assignments and other important items.

TargetSolutions Looks to Educate FDIC Attendees about ISO Tracking Capabilities

Thousands of firefighters from around the country are gathering this week at Lucas Oil Stadium in Indianapolis for the annual Fire Department Instructors Conference (FDIC). Attendees come for the classroom sessions, hands-on training events and networking with other emergency responders.

They also have the opportunity to examine products being showcased by vendors. Those looking for a web-based ISO audit solution will want to visit TargetSolutions at booth No. 3061. Representatives from the industry’s leading online training and records management system will be on hand demonstrating the powerful platforms capabilities.

“TargetSolutions is excited to once again attend FDIC in 2013,” said TargetSolutions’ Executive Vice President Thom Woodward. “In addition to our yearly attendance objectives to raise awareness and generate interest in the TargetSolutions brand, we will be demonstrating the unique value our ISO audit solution is bringing our clients. FDIC is always an important way for us to reconnect and network with prospects, clients and partners alike. We are looking forward to it!”

TargetSolutions delivers an online suite of applications for fire and EMS organizations looking to meet training objectives, track all types of training records and report training compliance. The innovative platform is used by more than 2, across the country, including major metro fire agencies all the way down to small volunteer departments.

TargetSolutions is considered a pioneer in the online education featuring more than , in its library. Training covers EMS recertification, Fire/NFPA material, emergency vehicle operations, OSHA & Compliance, and much more.

But as Woodward mentioned, the platforms powerful tracking tools for training requirements like ISO is extremely critical to departments looking to improve overall compliance.

“TargetSolutions has created a records system that clearly allowed our organization to comply with our scheduled ISO audit in September 2010,” said Guy Keirn, who is a training chief with Pinellas Park Fire Department in Florida. “The process of completing the training section of the report for ISO was seamless.”

That same sentiment is shared by hundreds of training chiefs, officers and captains across the country using TargetSolutions to streamline training management and track critical training records.

“TargetSolutions is a very strong platform for tracking certifications, hours and all the things you need from a certification standpoint,” said Bob Olme, who is an assistant chief with Wheat Ridge Fire Department in Colorado. “It’s also a great way to keep track of records for ISO compliance.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS Organizations. These solutions enable Organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Viewing Custom Activities During Creation Process Now Available with Preview Activity Functionality

TargetSolutions now provides the ability to preview custom activities through the newly released Preview Activity functionality inside the Activities Builder application. This added functionality saves platform managers time and makes delivering custom activities more efficient.

Platform managers can now preview how an activity is going to look for their users while building the activity. This functionality is especially important when activities are being used to deliver embedded video or other media.

The Preview button appears underneath the Edit Activity Settings button. If the privacy option for editing the activity has been disabled, the preview button will not appear. It will appear, however, in all other cases. Clicking the button will open activity preview mode on the same page.

The preview mode page shows the administrator exactly how the activity will look when accessed by his users at the assignment level. To learn more about preview mode, and its capabilities, please contact TargetSolutions.

Tip of the Month: Track Offline Hands-On Training Activities with TargetSolutions

Did you know the TargetSolutions platform can easily track offline hands-on training activities? Not only does TargetSolutions automatically track completions for online fire training courses, we’ve built a tool to capture hours spent training offline.

With TargetSolutions’ Activities Builder application, you can create activities to track time for other classroom training, field training, conference, workshop, or anything else you can think of as long as you add the duration under Reportable Components when building the activity.

Why is this important? Because members of the fire service have hourly requirements mandated every year. Some agencies have very specific hourly requirements that if go met, can result in higher insurance ratings. That’s why firefighters spend more hours training than most could ever imagine and TargetSolutions has built a system to make sure those hours are accounted.

Building a custom activity is easy and all activities are completely customizable. Better yet, you can attach custom activities to topics in the Credentials Manager application, which gives departments the ability to effectively track employee training records and maintain an unlimited number of credentials, certifications, qualifications, and any other type of information.

If you would like more information on this tool, please contact TargetSolutions today.

TargetSolutions’ Newly Updated Courses for New GHS Standard

Late last year, TargetSolutions announced it will be updating more than two dozen courses to meet the new Globally Harmonized System (GHS) of Classification and Labeling of Chemicals standards. TargetSolutions has made good progress toward that goal by updating and/or re-launching the following courses:

>> Right to Know
>> NFPA 1500 Hazard Communication
>> Hazmat Spill Prevention and Control
>> Hazmat Transportation
>> Materials, Handling, Storage, Use and Disposal

All of the remaining health and safety training courses that directly deal with the new GHS standard are scheduled to be, or are in the process of being, updated to the new regulations. We expect all updates to be completed this year.

GHS is a worldwide initiative to promote standard criteria for classifying chemicals according to their health, physical and environmental hazards. It was developed by the United Nations because systems already in place worldwide create multiple classifications and inconsistent protection for those potentially exposed to the chemicals.

The GHS itself is not a regulation or a standard. It is simply a document that establishes agreed hazard classification and communication provisions with information on how to apply the system. Its primary goal is the protection of human health and the environment by providing chemical users and handlers with enhanced and consistent information on chemical hazards.

“TargetSolutions understands the importance of updating these courses,” said Content Architect Jeremy Lynch. “We are in the process of making the changes, and while there is no international implementation schedule we will have all of our related courses in compliance with the new system by the end of 2013.

For more information on the GHS, please visit its website.

Longtime Client Praises TargetSolutions’ Client Services Team for Going Extra Mile

 

Fresno Fire’s Civilian Training Officer ‘Most Definitely Recommends’ TargetSolutions to Other Departments

TargetSolutions is known for delivering the industry’s most robust online training catalog and powerful applications that make training management more efficient. But ask longtime client Christine Boozer of the Fresno Fire Department what she finds most valuable, and she will probably say it’s the company’s unrivaled customer support.

TargetSolutions proved to Boozer it was willing to go the extra mile during Fresno’s implementation of the platform in June of 2006.

“We almost signed with another vendor, but within two weeks we ended up going with TargetSolutions,” said the department’s civilian training officer, who relied on TargetSolutions’ Client Services team early on. “I was expected to roll out custom training, not just TargetSolutions training, but custom activities. I didn’t even know the system yet, so I was helped from Day 1 in a very high profile way.”

When Boozer needed TargetSolutions’ help for rolling out the system, the company delivered in-depth training to make sure she was successful launching the web-based platform. More than six years later, Boozer is a platform expert able to effectively utilize Activities Builder to provide videos and policies to employees.

“We do a lot of pre-training before a multi-company drill, so if we have a new policy we have created either videos or PowerPoints to illustrate the new policy,” Boozer said. “We put it out ahead of time (with Activities Builder) for training so it has a lot of pre-training purposes.”

“Staying on top of changes in policies and training with the Activities Builder is critical,” Boozer said. “Departments are able to ensure users accountability to policies and procedures through e-signatures.”

“Within the City of Fresno Fire Department, there are 23 stations needing to fulfill training requirements,” Boozer said. “(This can put) strain on the efficiency of the stations and safety of the city due to taking people out of the area for classroom training.”

“With TargetSolutions’ easily accessible platform, training is delivered universally to all without leaving the city of Fresno at risk. The platform offers delivery of training in a way that is easily recorded, ensuring the department is tracking everything and remaining compliant,” Boozer said.

At the end of the day, however, Boozer is most grateful for the tremendous support she received in the beginning when she was just learning to maneuver the platform.

“You can call TargetSolutions and say, something is not working, I need your help, do you have something for our needs?” Boozer said.

“And that’s exactly the type of support TargetSolutions aims to deliver every single day,” said TargetSolutions’ Director of Client Services Jenny Fergason.

“In Client Services, we pride ourselves on providing the highest level of service available,” Fergason said. “From getting your organization set up, to ongoing support, you can expect nothing but the best from our team.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS Organizations. These solutions enable Organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Easily Filter Course Activities with TargetSolutions’ Easy-to-Use Tagging System

Platform administrators are able to Tag courses and activities to help make the platform easier to manage. A tagging system enables administrators to better organize courses and activities using filters to search for topics, while working with reports and credentials.

This is beneficial to administrators because it helps them determine total number of training hours, based on Tags. For example, with TargetSolutions EMS courses, platform administrators can add the tag EMS to all of the EMS courses available in their library. Then, when running a report based on the EMS tag, they are able to see the total number of EMS training their users have received.

Additional examples of Tags are OSHA, Hazardous Materials, Human Resources, Training Drills, Recruit Training, Company Training, General Requirements, etc. Clients who track ISO and ARFF training, for instance, have found great success with the tag feature because it allows them to tag all of the appropriate activities and courses with their respective ISO or ARFF Tags.

The first step is to choose a course from the Courses box, then click edit next to Tags. After that you select the Tags you wish to apply to the course and click Apply Changes. Tags can also be associated to activities built within the Activities Builder through the Activity Settings feature.

For more information on this feature, please contact TargetSolutions support team today.

TargetSolutions Helps Public Entities Go Paperless with Tools for Storing SOPs

For most organizations, the distribution, completion and accumulation of Standard Operating Procedures, commonly known as SOP’s, can be extremely difficult. The process usually entails a director passing a document down to a manager, who is then responsible for ensuring the entire organization has read and signed the document. It’s not an easy task. And even worse, it’s often ineffective, wasteful and can put the organization at risk.

Fortunately, there’s a better way.

Utilizing TargetSolutions’ File Center for storing SOP’s (and other types of files), and then Activities Builder for disseminating the information, clients are able to streamline the entire process for everyone while going green.

“The delivery of SOP’s is really one of the most popular functions within the platform,” explains TargetSolutions’ Client Services Manager Jennifer Antinone. “All clients are able to take advantage of being able to have their policies in the File Center and made available to employees in one centralized online location. TargetSolutions provides a paperless paper trail that allows for accountability on all parts. This helps cut down on the endless paper stacks these types of files consume.”

During the implementation of the TargetSolutions online training and records management system, organizations have the opportunity to create a sequence of folders that can be broken down into multiple categories and stored within the File Center. This provides a virtual file cabinet for all documents important to organizational efficiency. The end result is less paper and overall improvements in operational efficiency.

“When new SOP’s are generated they must be read and signed off by every member before the policy can be implemented and enforced in the case of disciplinary policies,” said TargetSolutions’ Product Specialist Tim Riley, who prior to joining TargetSolutions worked as a training chief with the Dunedin Fire Department in Florida.

“The archaic process could take weeks with vacation leave, sick leave, swap time, education leave and any other reason people were not at work. Organizations using the TargetSolutions platform can simply upload the SOP to their File Center, attach it to a Custom Activity, assign it with a start and due date, require an e-signature, and even follow up with a test or quiz to actually ensure they read the document.”

If the policy requires verification of completion, TargetSolutions provides e-signatures for ensuring accountability. If you’d like more information on this powerful application, please contact us for more information.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS Organizations. These solutions enable Organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Platform Managers Can Easily Modify All Types of Assignments with TargetSolutions

Have you ever assigned an online training course or custom activity and realized afterward you assigned the wrong start or due date? Have you ever changed your mind about having your users complete a course or activity after you assigned it? Have you ever forgotten what you had assigned to users?

Inside the Administration tab there is an easy solution for all of these mistakes: The Manage Assignments application.

Administrators can easily update their assignments by selecting the users and assignments they would like to modify. They can also easily modify multiple assignments for multiple users with just a few simple clicks.

Administrators can reorder this list by clicking on user, assignment, status, start date, and/or due date. They can also edit multiple assignments and have the option to edit start/due dates. Once they have made their assignment selections, they can click the Edit Selected button and then choose their new dates. They can also delete any currently assigned item. Operating this powerful application is easy to learn and very efficient.

If you would like more information on this tool, please contact TargetSolutions at (800) 840-8048.

Managing Detailed Information Is Simple with Components Manager

The Components Manager feature inside TargetSolutions’ industry-changing Activities Builder application allows users to record completions faster and more accurately. It also allows administrators to optimize reporting capabilities, leading to more accurate, easier to read reports.

With Component Manager, administrators can set the parameters of a specific component so information filters exactly how it should be when generating reports. Administrators also have the ability to limit answer types on custom activities to text, numbers, dates and multiple choice.

By setting these components, administrators ensure forms are only being filled with the data they need. This helps minimize user error.

A popular option is to use the multiple choice feature that limits users to only select from a pre-populated list, eliminating the need to manually type answers. This saves time and ensures standardization in data.

To add additional training components, administrators need to simply contact their dedicated account manager. Using Components Manager to track information has proven to be fast and effective tool for TargetSolutions’ clients in all industries.