Technology with a Purpose

All posts in Company Blog

TargetSolutions Launches New School Shooting Awareness Course

School shootings have been making news headlines left and right. And while no school district wants to believe this unthinkable act will ever happen in one of their schools, it is vital that all school district employees have a thorough understanding of school shooting awareness.

TargetSolutions’ newly released School Shooting Awareness course highlights everything from the characteristics surrounding past school shootings to warning signs and the role mental health often plays in these horrific acts. It also discusses how to identify, assess, and respond to potential threats, including safety precaution suggestions and ways to improve campus security.

This course also breaks the mold of the typical TargetSolutions course, as it includes an illustrated instructor and audio narration throughout. We hope the invaluable information will help keep students and faculty safer when these unfortunate events happen.

If you would like more information on this course, or any other courses in TargetSolutions library, please contact us today at support@targetsolutions.com.

Creating and Managing Supervisory Privileges Is Easy with TargetSolutions

TargetSolutions recently updated the Manage Users tool, which was built to help platform administrators share training management responsibilities to help organizations run more efficiently. The tool gives administrators the ability to have other members of their organization operate the TargetSolutions platform. Administrators can maintain control of their account by creating and managing supervisory privileges over various applications and/or segmented individuals but not the entire site.

Upgrading users to supervisors is very simple. From the Administration tab, select Manage Users and find the individual you would like to grant supervisor privileges. After selecting the individual, click on the Access tab to specify the applications and/or user they are being granted access to oversee.

The Access tab permits administrators to view and edit supervisor rights. This tab becomes editable as soon as it is accessed, and administrators can change supervisor rights at any time. If a supervisor began with the ability to record completions, for example, the administrator can later decide to remove this functionality. Creating and managing supervisory privileges is not just easy, but beneficial in helping administrators operate their account and make the most of the TargetSolutions platform.

For more information, contact TargetSolutions at (800) 840-8048.

New Webinar Series Gives Clients Opportunity to Learn More about TargetSolutions’ Platform

TargetSolutions kicked off its new Monthly Webinar Series on Feb. 26 with an overview of the course library. The special presentation was conducted through Go-To Meeting and more than 100 clients of TargetSolutions registered for the opening webinar.

“It was a tremendous success,” said Client Services Manager Jennifer Antinone. “We are always looking for more ways to educate our users on certain applications inside the platform and this webinar series will be a great way to explain features on an ongoing basis.”

Each webinar will cover a certain operation in TargetSolutions’ online training and records management system. For instance, the next webinar, which is scheduled for 8:30 a.m. on March 21, is going to cover creating and managing assignments. If you would like to attend, please register today!

“I think people who attend this next webinar will be impressed with how easy creating and managing assignments is with our platform,” Antinone said. “We’re focused on creating applications that are really user friendly. This will be a great chance for platform managers to learn a few tips for operating the system more efficiently.”

All of the webinars will be made available to TargetSolutions’ clients as videos through the online Help system. Those who attend, however, will have a golden opportunity to ask questions related to the featured topic, as well as other issues with the TargetSolutions system. During the first webinar in February, TargetSolutions answered numerous questions during the event, and answered more offline that were submitted via e-mail.

If you’d like more information about TargetSolutions’ upcoming webinars, please e-mail your account manager or give us a call toll-free at (800) 840-8048.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

TargetSolutions’ ISO Training Tracker Works Wonders Year After Year

 

ISO Training Tracker Solution Eliminates Surprises So You Always Know Where Your Personnel Stand

Did you know you don’t need to rebuild your fire department’s ISO training trackers every single year? This powerful tool was built to make the entire fire department ISO tracking and training process as easy as possible. To this end, TargetSolutions has created the ability to duplicate previous years’ requirements for reuse in future years.

Some organizations may like to build out new ISO training tracker solutions in an effort to keep previous years tracked for quick reference in the Manage Credentials application. But this is not required since the information is always at your fingertips.

Reusing the ISO training tracker for ensuing years can be done with just a few simple steps. Inside your fire department’s ISO credential, under the Users table on upper right of the screen, you are just a few clicks away from selecting a new date range for the upcoming year. If you would like more information on operating this application, please contact your account manager.

If you ever need to go back and view a prior years’ fire department ISO training tracker solution, for either an individual or a group, you can easily enter the date range you are seeking. The only maintenance and upkeep you must perform to TargetSolutions’ fire department ISO training tracker, involves adding new online fire training courses or activities that have been created. Just remember, those courses must be added to each of the three ISO trackers.

“By setting up the ISO tracker, departments are able to maintain their ISO records, allowing them to meet ISO standards for reporting,” said TargetSolutions Client Services Manager Jennifer Antinone. “The ISO tracker ties custom activities, credentials and courses together in a critical way. This solution was built to make ISO audits run as smoothly as possible.”

If you have any questions about TargetSolutions’ fire department ISO training tracker solution, please contact us at (800) 840-8048.

More Information About TargetSolutions’ ISO Training Tracker Solution:

>> How does TargetSolutions’ ISO Training Tracker Solution work?

>> How was TargetSolutions’ ISO Training Tracker created?

Application for Recording Completions Is Running Faster Than Ever After Latest Platform Upgrades

An ongoing project for TargetSolutions development team is to improve the performance of all areas of our platform. A perfect example is the Record Completions application. We have been working hard on optimizing this tool to make it run faster and smoother than ever before.

Platform managers and users will not notice any front-facing changes that will disrupt their experience however, they should be seeing an improved system with significantly faster load times. TargetSolutions is confident you will be pleased with these upgrades.

“Improving this application is part of our effort to optimize all applications in the platform,” said Product Manager Misty Pratt. “We want to make sure the platform is using the latest technology and all the processing is happening as fast as possible.”

These changes were put through testing stages earlier this year and are now live. Thank you all for continuing to make Record Completions such a popular application! And if you have any questions about the platform, please contact us today.

Tip of the Month: Import Example Activities Tool Easy for TargetSolutions’ Users

The Import Example Activities tool found within the Activities Builder application gives platform managers the ability to import ready-made activities. Not only does it save time, it also provides great templates for building future activities. Platform managers will learn how to use different components, including duration, question, and resource, to name a few.

TargetSolutions offers several different industries from which to import activities. For the Fire industry, sample activities incorporate ARFF training, various inspections, National Incident Management System ICS training, and more. General industry topics include policy reviews and risk assessment activities. In fact, TargetSolutions has even created activities for our training videos from the help section.

One question we were recently asked through Live Chat is if it is possible to import our help videos into an organization’s File Center and then build an activity with it? This organization was about to train a supervisor to start managing the platform and wanted the supervisor to watch TargetSolutions’ Record Completions Video.

At the time, the client was unaware of the Import Example Activities tool — not to mention we already had a Record Completions Video activity ready to import.

After informing the administrator of the Import Example Activities tool, they were thrilled! “Awesome! I’ve been messing around with our version of the platform for a year getting it ready and I never clicked on the Import Example Activities,” they wrote.

Operating the Import Example Activity tool is simple. Here is how it works: From the Administration tab, click on Activities Builder. Select the Import Example Activities link on the far right. You can scroll through multiple activities that are available to assign to users and easily import into your File Center.

This tool was created so you would not have to build everything from scratch. We hope it makes your life a little easier! Please contact us if you have any questions.

Packed House on Hand to Learn About TargetSolutions Platform at Firehouse World

TargetSolutions Honors Two Clients at Annual User Group Workshop

TargetSolutions hosts numerous events with clients each year, but the largest one is the annual user group workshop during the Firehouse World conference in San Diego. On Wednesday (Feb. 20), more than 60 clients attended the special gathering to learn more about the industry’s leading online training and records management platform.

Two of those individuals walked away with new trophies – not to mention a bunch of pats on the back from colleagues and some huge smiles.

Rick Vogt of San Marcos Fire Department and Gary Lane of North County Protection District each took home awards for their contributions to TargetSolutions over the years. Vogt was given the inaugural Helping Hand Award for his department’s stellar contributions during the creation of TargetSolutions’ new California Incident Command Certification System application. Lane captured the very first Technical Achievement Award for his extensive help in the promotion and development of the TargetSolutions platform.

“We’re extremely grateful to both Rick and Gary for all they have done to help our company,” said TargetSolutions’ Regional Sales Manager Andy Lynch, who along with Western Region Account Manager Kegan Konrady, helped run the event.

“That’s why I’m thrilled that we were able to honor them with these awards. These two guys have both been tremendously helpful to our mission of providing the very best online training and records management system imaginable. Our platform wouldn’t be what it is today if not for the contributions of people like Rick and Gary.”

Vogt, a battalion chief with San Marcos (Calif.), was gracious in his acceptance of the honor, but quick to point out his colleague with his department, Scott Hanson, was the one who did most of the hard work helping TargetSolutions’ technology team develop the cutting-edge tool for tracking and reporting CICCS requirements.

“The credit should go to (Battalion Chief) Scott Hanson, who was really the one who interfaced the most with TargetSolutions to build the system,” Vogt said. “CICCS was a huge project with a big impact on departments in California. The system makes documentation of search and qualification manageable, and helps with resetting currency requirements. Tracking all of this can be a nightmare and this system helps make a huge difference.”

Lane’s department, which is responsible for Fallbrook, Bonsall and Rainbow in San Diegos North County, is one of TargetSolutions’ oldest clients. The department joined TargetSolutions in 2004 and Lane has been a huge proponent of the platform ever since, he said.

“I’m not a techy-guy, but the ability to upload training, assign it out, and then and monitor who completed those assignments with this system is invaluable to me,” said Lane, who was praised by Lynch for his contributions and recommendations with the platforms progression.

In addition to the awards, clients listened and interacted during the three-hour event that covered various platform-related topics, including ISO solutions, daily drill logs, regional enterprise sites, tips and tricks, and much more. One interesting tidbit was the recommendation to use TargetSolutions’ powerful Credentials application in new ways.

“I thought the user group went well,” said Christine Boozer, who is a civilian training officer with the Fresno Fire Department. “It was great because we got a couple tips out of it. I had not thought of using certificates for anything beyond what is necessary for EMT. So, using certificates for our USAR teams, for their dive requirements; or using them for our specialty teams for the instructors would be great. I always get something out of these user groups that I did not know before.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

TargetSolutions Hands Out Inaugural Awards During User Group Workshop

TargetSolutions gave out inaugural awards during user group workshop on Wednesday (Feb. 20) during Firehouse World in San Diego and Rick Vogt of San Marcos Fire Department and Gary Lane of North County Protection District each took home awards for their contributions over the years.

Vogt was given the inaugural Helping Hand Award for his department’s assistance during the creation of TargetSolutions’ new California Incident Command Certification System application. Lane captured the very first Technical Achievement Award for his extensive help in the promotion and development of the TargetSolutions platform.

“We are extremely grateful to both Rick and Gary for all they have done to help our company,” said TargetSolutions Regional Sales Manager Andy Lynch, who along with Western Region Account Manager Kegan Konrady, helped run the event.

“That is why I’m thrilled that we were able to honor them with these awards. These two guys have both been tremendously helpful to our mission of providing the very best online training and records management system imaginable. Our platform would not be what it is today if not for the contributions of people like Rick and Gary.”

TargetSolutions Is at Booth No 2141 During Firehouse World in San Diego

Find TargetSolutions at Firehouse World this week in San Diego! Please make sure to stop by our booth – No. 2141. This conference is all about training and ther’es no better time to learn about the industry’s most powerful online system for tracking and managing training!

With TargetSolutions, your department can achieve total compliance with more than 250 hours of Fire and EMS recertification courses, while utilizing powerful tools built for tracking ISO training hours, licenses, daily drills, certifications, etc.

TargetSolutions is the most effective way to meeting training requirements. Come by our booth during exhibition hours – 10 a.m. to 5 p.m. on Wednesday and 10 a.m. to 4 p.m. on Thursday  to learn more. You might even score a free T-shirt for stopping by!

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

TargetSolutions Is Proud to Serve Heroes Every Day

From the top of TargetSolutions, all the way down, employees here feel a tremendous sense of privilege for the opportunity we have to serve heroes everyday. We take pride in our clients and we are dedicated to making their lives a little easier.

One way we like to acknowledge and recognize every client we have is with our client wall. This wall, which is located in the main hallway of our San Diego-based office, consists of a large map covered in pins. Each pin represents a client we have. The pins vary in size and are color-based on the client type and size of the department. The red pins represent our Fire Departments, the blue pins are for the Police Departments, School Districts are represented with yellow, and green is for the Risk Pools and Water Agencies.

Every Friday we hold an informal ceremony at the map. All of our employees gather around as we add the pins of new clients we brought on over the previous week. Another portion of our client wall, aside from the map, is the client patches and photos. Over the years, we have asked clients to donate old patches or photos they have of their department. We then display these on the wall for everyone to see.

So, if you’re a client and have any extra patches lying around or awesome photographs that you would like to donate for our wall please send our way! It would be greatly appreciated!