Technology with a Purpose

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The Mobile Application That Puts Citizen Rescuers Into Motion

Technology’s impact on the fire service has been monumental. New tools are constantly being introduced to the market to make emergency response more efficient.

One example is the PulsePoint mobile application spearheaded by San Ramon Valley (Calif.) Fire Protection District Chief Richard Price.

Price discussed the innovative solution Tuesday during Fire-Rescue Med in Las Vegas. The application for iPhones was created to accomplish two things: 1) Improve cardiac arrest survival rates through improved bystander performance and active citizenship; 2) Generate support in the communities where departments are utilizing the tool.

This app has the rare ability today to really foster goodwill in our communities, Price said. I’ve seen it time and again how appreciative communities are by this.

The app is brilliant, but simple. Its works by alerting CPR-trained citizens with a text message when someone nearby is having a sudden cardiac event in a public location (not residential). The app directs citizen rescuers to patients and informs them of location of nearest available AED.

If we can get those AED’s out of the cabinets and onto the chests of patients, this app has tremendous potential, said Price, who is working to get other agencies to implement the application in their own communities.

With more than 1,000 people dying each day from sudden cardiac arrests – an average of one person every two minutes – Prices message resonated with the EMS-focused audience. As high as 50 percent of patients, would survive if CPR and AED’s were used within the first five minutes. Every minute that lapses, the chance of survival is reduced by 7-10 percent.

“We’re trying to improve awareness of bystanders who know CPR,” Price said.

“The app is currently being used in more than 300 communities across eight states and two countries,” Price said. “Its value has been recognized by various organizations, including the IAFC, which awarded it the Fire Service Award for Excellence and the American Heart Association, which tabbed it a Heart of Gold winner.”

For more on the creation of the application, please click here.

TargetSolutions’ New “Power Users Group” Helps Platform Managers Connect and Share Best Practices

TargetSolutions, the leader in online training management for public entities, is growing its presence on LinkedIn by creating a Power Users Group.

This special group is designed to enhance communication between TargetSolutions and the platform’s most active administrators. With utilization spiking to unprecedented levels, there are many individuals who will see great value in joining the group that connects administrators looking to maximize TargetSolutions.

We see this as a good opportunity for administrators around the nation to communicate with each other on their department’s utilization of the platform, said Client Services Manager Jennifer Antinone. With utilization growing at such a huge rate, it’s obvious our platform has tremendous value for clients. By creating this special group, the most experienced power user can share their knowledge and discuss best practices with their peers in the group.

We really think it’s important to give our clients as much information as possible so they can make the most of TargetSolutions’ online training management for public entities.

TargetSolutions is on pace to have more than 6.5 million assignments completed in 2013, which represents an increase of more than 150 percent since 2010. By giving platform managers more tools for collaborating through social media, utilization will continue to grow.

Members of TargetSolutions’ Power Users Group can expect to see updates on enhancements to the platform, blog posts explaining some tips for best practices, as well as comments and questions from other users. TargetSolutions’ exceptional Client Services team will also contribute to the discussions by suggesting ideas and answering questions.

Client Services is excited to have a new forum where our power users can go for new ideas and collaboration, said Antinone. We want every client to make the most of our online training system for public entities and this is just one more tool they have to learn about the platform.

If you’re a platform administrator and would like to join the Power Users Group, please click here to get started.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS organizations. These solutions enable organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Access Completed Training Records through My History

TargetSolutions keeps track of all assignments and those completed training records can be accessed at any time by clicking on My History from the home page.

Depending on whether the completion is a TargetSolutions course or a custom activity, there is a details column with information containing assignment information, a course certificate and/or a course evaluation.

The magnifying glass icon displays the details of an assignment in a brief, yet useful format. You can review the number of times the course was accessed and/or the final score on a test, among other things. Provided there was a certificate of completion associated to the course, you can view/print the certificate using the ribbon icon. And the thumbs up icon lets you view your course evaluation, assuming you completed one after taking a course.

The evaluation is an interactive feature. TargetSolutions staff members are able to reply to your comment and in this case, you will receive a notification via the Notifications box of the reply.

A few things to note:

>> Please refrain from taking a course through My History as you are only able to review course material, not retake exams in this application.

>> You will know you successfully completed a course if it moved from the Schedule on the Home page into My History.

>> TargetSolutions deliberately inactivates accounts (rather than deleting them) when users retire, leave an organization, etc. By law, completed training records are kept for upward of 30 years. Inactive users can call TargetSolutions customer support at (800) 840-8048 to gain temporary access to their account to print certificates of completions.

If you have questions about TargetSolutions My History section, or any part of the TargetSolutions platform, please check the platforms Help section or contact us directly.

 

Platform users can access completed training records through ‘My History’ selection.

 

Keep Organizations Informed Through TargetSolutions’ Improved Alert Notification System

With TargetSolutions’ improved Alert Notifications system, it’s easy to keep your organization informed of approaching deadlines. Alert Notifications grants administrators the ability to deliver alerts to improve operational efficiency.

The Alert Notifications system informs users when an assignment has become urgent and needs immediate attention. In the administrative notifications section, administrators are able to view organization-wide notifications like approaching license and credential expiration of certain users.

The Notification drop-down box is prominently located at the very top of the site and can be viewed from any page within the platform. Users and administrators will see the notification icon become highlighted when the delivery of new, unread notifications have been created. When a user or administrator clicks the “See My Notifications” or the See Admin Notifications option, it will direct them to their Notification Inbox.

Administrators have both a personal inbox and administrator inbox, while users only have a personal. Within the inbox delete notifications by clicking the “X” located on the right of the alert message. Deleted notifications are moved to the folder labeled “Trash.” Notifications sent to the trash folder can still be recovered. Please note, Notifications cannot be permanently deleted from the Trash folder so administrators can verify all received notifications by users.

If you would like more information on this tool, please contact TargetSolutions today at (800) 840-8048.

Drop-down notification menus display recently added alerts for events, assignments and other important items.

TargetSolutions Looks to Educate FDIC Attendees about ISO Tracking Capabilities

Thousands of firefighters from around the country are gathering this week at Lucas Oil Stadium in Indianapolis for the annual Fire Department Instructors Conference (FDIC). Attendees come for the classroom sessions, hands-on training events and networking with other emergency responders.

They also have the opportunity to examine products being showcased by vendors. Those looking for a web-based ISO audit solution will want to visit TargetSolutions at booth No. 3061. Representatives from the industry’s leading online training and records management system will be on hand demonstrating the powerful platforms capabilities.

“TargetSolutions is excited to once again attend FDIC in 2013,” said TargetSolutions’ Executive Vice President Thom Woodward. “In addition to our yearly attendance objectives to raise awareness and generate interest in the TargetSolutions brand, we will be demonstrating the unique value our ISO audit solution is bringing our clients. FDIC is always an important way for us to reconnect and network with prospects, clients and partners alike. We are looking forward to it!”

TargetSolutions delivers an online suite of applications for fire and EMS organizations looking to meet training objectives, track all types of training records and report training compliance. The innovative platform is used by more than 2, across the country, including major metro fire agencies all the way down to small volunteer departments.

TargetSolutions is considered a pioneer in the online education featuring more than , in its library. Training covers EMS recertification, Fire/NFPA material, emergency vehicle operations, OSHA & Compliance, and much more.

But as Woodward mentioned, the platforms powerful tracking tools for training requirements like ISO is extremely critical to departments looking to improve overall compliance.

“TargetSolutions has created a records system that clearly allowed our organization to comply with our scheduled ISO audit in September 2010,” said Guy Keirn, who is a training chief with Pinellas Park Fire Department in Florida. “The process of completing the training section of the report for ISO was seamless.”

That same sentiment is shared by hundreds of training chiefs, officers and captains across the country using TargetSolutions to streamline training management and track critical training records.

“TargetSolutions is a very strong platform for tracking certifications, hours and all the things you need from a certification standpoint,” said Bob Olme, who is an assistant chief with Wheat Ridge Fire Department in Colorado. “It’s also a great way to keep track of records for ISO compliance.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS Organizations. These solutions enable Organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Viewing Custom Activities During Creation Process Now Available with Preview Activity Functionality

TargetSolutions now provides the ability to preview custom activities through the newly released Preview Activity functionality inside the Activities Builder application. This added functionality saves platform managers time and makes delivering custom activities more efficient.

Platform managers can now preview how an activity is going to look for their users while building the activity. This functionality is especially important when activities are being used to deliver embedded video or other media.

The Preview button appears underneath the Edit Activity Settings button. If the privacy option for editing the activity has been disabled, the preview button will not appear. It will appear, however, in all other cases. Clicking the button will open activity preview mode on the same page.

The preview mode page shows the administrator exactly how the activity will look when accessed by his users at the assignment level. To learn more about preview mode, and its capabilities, please contact TargetSolutions.

Tip of the Month: Track Offline Hands-On Training Activities with TargetSolutions

Did you know the TargetSolutions platform can easily track offline hands-on training activities? Not only does TargetSolutions automatically track completions for online fire training courses, we’ve built a tool to capture hours spent training offline.

With TargetSolutions’ Activities Builder application, you can create activities to track time for other classroom training, field training, conference, workshop, or anything else you can think of as long as you add the duration under Reportable Components when building the activity.

Why is this important? Because members of the fire service have hourly requirements mandated every year. Some agencies have very specific hourly requirements that if go met, can result in higher insurance ratings. That’s why firefighters spend more hours training than most could ever imagine and TargetSolutions has built a system to make sure those hours are accounted.

Building a custom activity is easy and all activities are completely customizable. Better yet, you can attach custom activities to topics in the Credentials Manager application, which gives departments the ability to effectively track employee training records and maintain an unlimited number of credentials, certifications, qualifications, and any other type of information.

If you would like more information on this tool, please contact TargetSolutions today.

TargetSolutions’ Newly Updated Courses for New GHS Standard

Late last year, TargetSolutions announced it will be updating more than two dozen courses to meet the new Globally Harmonized System (GHS) of Classification and Labeling of Chemicals standards. TargetSolutions has made good progress toward that goal by updating and/or re-launching the following courses:

>> Right to Know
>> NFPA 1500 Hazard Communication
>> Hazmat Spill Prevention and Control
>> Hazmat Transportation
>> Materials, Handling, Storage, Use and Disposal

All of the remaining health and safety training courses that directly deal with the new GHS standard are scheduled to be, or are in the process of being, updated to the new regulations. We expect all updates to be completed this year.

GHS is a worldwide initiative to promote standard criteria for classifying chemicals according to their health, physical and environmental hazards. It was developed by the United Nations because systems already in place worldwide create multiple classifications and inconsistent protection for those potentially exposed to the chemicals.

The GHS itself is not a regulation or a standard. It is simply a document that establishes agreed hazard classification and communication provisions with information on how to apply the system. Its primary goal is the protection of human health and the environment by providing chemical users and handlers with enhanced and consistent information on chemical hazards.

“TargetSolutions understands the importance of updating these courses,” said Content Architect Jeremy Lynch. “We are in the process of making the changes, and while there is no international implementation schedule we will have all of our related courses in compliance with the new system by the end of 2013.

For more information on the GHS, please visit its website.

Longtime Client Praises TargetSolutions’ Client Services Team for Going Extra Mile

 

Fresno Fire’s Civilian Training Officer ‘Most Definitely Recommends’ TargetSolutions to Other Departments

TargetSolutions is known for delivering the industry’s most robust online training catalog and powerful applications that make training management more efficient. But ask longtime client Christine Boozer of the Fresno Fire Department what she finds most valuable, and she will probably say it’s the company’s unrivaled customer support.

TargetSolutions proved to Boozer it was willing to go the extra mile during Fresno’s implementation of the platform in June of 2006.

“We almost signed with another vendor, but within two weeks we ended up going with TargetSolutions,” said the department’s civilian training officer, who relied on TargetSolutions’ Client Services team early on. “I was expected to roll out custom training, not just TargetSolutions training, but custom activities. I didn’t even know the system yet, so I was helped from Day 1 in a very high profile way.”

When Boozer needed TargetSolutions’ help for rolling out the system, the company delivered in-depth training to make sure she was successful launching the web-based platform. More than six years later, Boozer is a platform expert able to effectively utilize Activities Builder to provide videos and policies to employees.

“We do a lot of pre-training before a multi-company drill, so if we have a new policy we have created either videos or PowerPoints to illustrate the new policy,” Boozer said. “We put it out ahead of time (with Activities Builder) for training so it has a lot of pre-training purposes.”

“Staying on top of changes in policies and training with the Activities Builder is critical,” Boozer said. “Departments are able to ensure users accountability to policies and procedures through e-signatures.”

“Within the City of Fresno Fire Department, there are 23 stations needing to fulfill training requirements,” Boozer said. “(This can put) strain on the efficiency of the stations and safety of the city due to taking people out of the area for classroom training.”

“With TargetSolutions’ easily accessible platform, training is delivered universally to all without leaving the city of Fresno at risk. The platform offers delivery of training in a way that is easily recorded, ensuring the department is tracking everything and remaining compliant,” Boozer said.

At the end of the day, however, Boozer is most grateful for the tremendous support she received in the beginning when she was just learning to maneuver the platform.

“You can call TargetSolutions and say, something is not working, I need your help, do you have something for our needs?” Boozer said.

“And that’s exactly the type of support TargetSolutions aims to deliver every single day,” said TargetSolutions’ Director of Client Services Jenny Fergason.

“In Client Services, we pride ourselves on providing the highest level of service available,” Fergason said. “From getting your organization set up, to ongoing support, you can expect nothing but the best from our team.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS Organizations. These solutions enable Organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Easily Filter Course Activities with TargetSolutions’ Easy-to-Use Tagging System

Platform administrators are able to Tag courses and activities to help make the platform easier to manage. A tagging system enables administrators to better organize courses and activities using filters to search for topics, while working with reports and credentials.

This is beneficial to administrators because it helps them determine total number of training hours, based on Tags. For example, with TargetSolutions EMS courses, platform administrators can add the tag EMS to all of the EMS courses available in their library. Then, when running a report based on the EMS tag, they are able to see the total number of EMS training their users have received.

Additional examples of Tags are OSHA, Hazardous Materials, Human Resources, Training Drills, Recruit Training, Company Training, General Requirements, etc. Clients who track ISO and ARFF training, for instance, have found great success with the tag feature because it allows them to tag all of the appropriate activities and courses with their respective ISO or ARFF Tags.

The first step is to choose a course from the Courses box, then click edit next to Tags. After that you select the Tags you wish to apply to the course and click Apply Changes. Tags can also be associated to activities built within the Activities Builder through the Activity Settings feature.

For more information on this feature, please contact TargetSolutions support team today.