Technology with a Purpose

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TargetSolutions Takes Steps to Simplify Login Process for Users with Multiple Sites

Do you have more than one TargetSolutions account? We have a tool that will allow you to login from any of the sites with a single username and password, and quickly access whichever account you would like.

To make this happen, each of your accounts needs to have been upgraded, meaning either your e-mail has been validated or you have verified that your username is unique system wide. Once that is completed, e-mail your account manager with the name of every site in which you have an account. Make sure to designate which site will be your primary account. The username and password used to access your primary site will become the only login information you will ever need to remember.

When the merge is finished, you can use your primary username and password to login from any of your sites. Use the menu in the upper left corner of the platform to switch between your accounts (see image below).

Activities Builder Helps Organizations Deliver Custom Content, Track Training Hours

TargetSolutions is committed to providing our clients with tools to make training a comprehensive and seamless process. We firmly believe that effective communication is the key to achieving this goal. One tool that enables stronger communication is the Activities Builder.

Activities Builder is one of our most popular applications because it allows organizations to deliver custom content and track training hours. Working in conjunction with the File Center and the Community Resources page, administrators can incorporate custom content such as instructional or inspirational videos, organization-specific content, policies and SOGs into training assignments.

Administrators can then ensure user accountability through e-signatures and activity validation options. A visit to the Generate Reports application will allow administrators to track the training through reports, providing them with a paperless-paper trail.

If you are still learning the ropes of how to better incorporate activities into your training program and have any questions for TargetSolutions, please check the Help section inside the platform and search “Activities Builder.” And don’t hesitate to contact your account manager. We are here to help you make the most out of your TargetSolutions platform. We can be reached at 800.840.8048.

Please Join TargetSolutions and Donate to Victims of Hurricane Sandy

It has been more than a week since tragedy struck our country. As Hurricane Sandy ripped through our coastline, it stopped at nothing, flooding the streets of businesses, neighborhoods, and communities.

Despite preparations, no one and nothing was left untouched by this vicious storm. With those affected spanning from Vermont to Virginia, many were left in ruins – especially those hit hardest in New Jersey and New York. With homes and businesses completely leveled, many were left exhausted and hungry.

The aftermath of this disaster has tested our country’s brave first responders and everyone from coast-to-coast owes them a debt of gratitude for stepping up during these challenging times.

Here at TargetSolutions, our hearts go out to all who were and continue to be affected by this unimaginable disaster. Please help us in supporting the victims of this disaster by providing aid to those in grave need.

Workplace

TargetSolutions Is Updating Health and Safety Courses to Meet New GHS Standard

The Globally Harmonized System (GHS) of Classification and Labeling of Chemicals is a worldwide initiative to promote standard criteria for classifying chemicals according to their health, physical and environmental hazards.

It was developed by the United Nations because systems already in place worldwide create multiple classifications and inconsistent protection for those potentially exposed to the chemicals, as well as creating extensive regulatory burdens on companies producing chemicals.

The GHS itself is not a regulation or a standard. It is simply a document that establishes agreed hazard classification and communication provisions with information on how to apply the system.

The GHS uses pictograms, hazard statements, and the signal words “Danger” and “Warning” to communicate hazard information on product labels and safety data sheets in a logical and comprehensive way. The primary goal of GHS is better protection of human health and the environment by providing chemical users and handlers with enhanced and consistent information on chemical hazards.

While updating the TargetSolutions library to the new hazard classification system will be a large task, it will affect 26 of our courses, we understand the importance and are in the process of making the changes. The updates to our health and safety training courses, including Right to Know (Hazard Communication), Advanced HAZWOPER Awareness, HAZMAT Spill and Prevention and Control, and HAZMAT Transporation, are scheduled to be completed in 2013.

For more information on the GHS, please visit its website.

TargetSolutions Delivers Tools to Meet ARFF Requirements

Did you know with TargetSolutions you can track ARFF training data and hour accumulation, plus deliver the FAAs Aircraft Rescue and Fire Fighting Training DVD? TargetSolutions powerful training management system makes it possible by providing access to customizable activities on topics that have been recommended by the FAA.

In addition, previously complicated reports have been simplified so you can easily check the progression of hours for all ARFF personnel.

We really impressed the FAA with our training records, said Marc Sanangelo of Naples Fire Department in Florida. Someone with the FAA actually told one of our neighboring departments they may want to look at what Naples is doing to create quality records. That was a great compliment us and to TargetSolutions.

You can track training hour accumulation through TargetSolutions Manage Credentials application. The credential will track training hours on all ARFF subjects. Then run reports to check the progression of hours for all ARFF personnel.

Help Section Inside TargetSolutions Features Live Chat Functionality

Did you know TargetSolutions provides three levels of support? If you ever have questions about operating the platform or need additional help or training, we are here for you through our online Help System, which is accessible through the platform; our toll-free (800) line; and our Live Chat functionality.

You can find answers to most questions through the Help System, including videos and step-by-step instructions, but you can also access our support team through the Live Chat feature.

Upon accessing the Help tab within the platform, you will be brought to the Help System’s home page. If you are interested in communicating with a representative at TargetSolutions via Live Chat, click on the Ask an Operator item on the bottom right of the screen (pictured below). Live Chat is available Monday through Thursday from 8 a.m. to 5 p.m. and from 8 a.m. to noon on Fridays.

To access our knowledgeable support staff via phone or e-mail, you can reach us at (800) 840-8048 or support@targetsolutions.com. We are here to serve you and assist in any way possible!

cb-help-system-live-chat

 

User Selector Tool Undergoing Improvements

TargetSolutions knows your time is valuable. We are currently working on optimizing a key tool in the platform to make your experience even faster. The User Selector tool exists as part of many administrative tools including Create New Assignments, Record Completions and more. Not only are we upgrading the technology used to build the User Selector tool, but we are also improving the interface design to increase clarity and remove repetitive steps that can slow down your task.

The development team has similar optimization plans for other areas of the platform. When asked why the User Selector tool was the first to be completed, Software Engineer Manager Dustyn Borghi replied: “Almost everything our platform does has to do with user selection, so having the ability to find users and find them quickly is paramount to daily operations.”

Look for these improvements in the coming months.

 

 

After Hearing From Clients, TargetSolutions Makes Improvements to File Upload Feature

TargetSolutions is dedicated to customer satisfaction and as a result we are continually releasing feature enhancements. In fact, the majority of our platform was built based on client feedback and enhancement requests. Our clients are welcome to request a new feature or improvement at any time.

We recently launched a series of new functionalities, including an improved file upload feature, based off the feedback from clients. The changes allow multiple files to be uploaded at once and then managed and updated from a single page. Our clients have quickly discovered the new feature to be convenient, user-friendly and efficient.

The File Center is a password-protected online location for managing organizational resources, including files, links and videos and it is now better than ever!

For questions about our File Center, contact us today at (800) 840-8048.

TargetSolutions Offers Content for Law Enforcement

At TargetSolutions, our company motto is to serve heroes every day, and we are happy to announce we have expanded our service to another vital branch of the public safety community: law enforcement. With dozens of course offerings that incorporate high-definition video and new interactive features, we are well equipped to deliver exceptional content for law enforcement officers. These new courses cover a variety of topics, including gang dynamics, defensive-driving strategies, active shooters and much more.

With the recent growth in our course catalogs, we remain committed to maintaining and creating relationships with accrediting organizations. This ensures the content for law enforcement we’re delivering is relevant and up to the latest standards in your region and for your profession. We will continue to increase our number of accredited courses for law enforcement, including recent approvals in Nevada and Oklahoma.

Please click here to find our course catalog for law enforcement.

 

Upgrades to File Upload Tool in File Center Make Data Storage More Efficient with TargetSolutions

TargetSolutions clients can attest to the number of upgrades we have made to the file upload tool in the File Center over the years. And recently we did it once again. Using the newest, blazing fast technology, we have created a tool that allows multiple files to be uploaded at once and then managed and updated directly from the upload page. This screen shot below shows the new File Center’s enhanced interface.

Not only that, we have changed the way files are viewed during processing, making it easier to tell when files have been successfully uploaded.

File size restrictions have been removed, as has the session timer limits of the upload page. That means that you can upload a large file and there is no risk of being logged out due to inactivity. For more information about the new capabilities of the file upload tool, check out the File Center section of our Help System inside the platform.