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TargetSolutions’ Upgraded Help Section Provides Valuable Resources for Admins, Users

Have you visited our upgraded Help section lately? TargetSolutions’ comprehensive Help section is a great tool for supplemental training and tutorials on how to operate the platform. We have focused on making the Help section user-friendly, providing you with detailed step-by-step instructions and video tutorials on all of the applications available in the site.

It is our mission to provide valuable support to all of our clients. We want your experience with TargetSolutions to be a successful one. We encourage you to explore the upgraded Help section and see for yourself! To get started, please click on the Help tab inside your organization’s customized TargetSolutions site. A new window featuring the Help section will open (pictured below).

Browse Home Page Support is targeted toward standard users while Browse Administrator Support provides administrators with FAQs on commonly asked questions and step-by-step tutorials about operating the applications within the site. Watch Video Tutorials provides you with video tutorials on all of the applications. There is also a Live Help section that enables users and admins to chat with a TargetSolutions support team member. This feature is available Monday to Thursday from 8 a.m. to 5 p.m. (PST) and on Fridays from 8 a.m. to noon (PST).

For more information on any of these tools, please feel free to contact TargetSolutions toll-free at (800) 840-8048.

Interactive Lessons Make TargetSolutions’ Content More Engaging

Online training and e-learning has evolved from a static, read-and-click format to one that is video- and multimedia-based and TargetSolutions is exploring all the flexibility and creativity the improved formats offer to a students learning environment.

Recently, TargetSolutions had a user request to lengthen and improve the content of one of our sexual harassment courses. Rather than downplay the need to revise the course, we looked at it as an opportunity to make some of our content better.

With the help of an Articulate product called Storyline, TargetSolutions is adding more interactive lessons making content engaging. We are looking to utilize drag-and-drop functionality, as well as combine static files into a more video-driven display of information.

TargetSolutions strives to deliver content in a format users will enjoy. At the same time, the learning environment must be taken into account so as to not become a distraction. While the development of this type of content is a little more time-consuming, TargetSolutions is confident the end result will have users coming back for more.

“Request a File” Functionality Assists Tracking of Offsite Training

We have recently received a few calls from clients wondering about the new Request a File component in Activities Builder. This new functionality was added a few months ago as an especially handy feature for tracking offsite training.

The Request File component enables administrators to require the user attach a file to the activity before they are able to complete it. In the past, users would have to record the training in TargetSolutions and then hand the physical certificate to the training officer or other administrative personnel.

Now, the user can scan the certificate and the Administrator can view it right from the TargetSolutions platform!

Publish Articulate Presentations as SCORM Courses with TargetSolutions

Attention all clients using Articulate Presenter! Did you know you can publish Articulate files as SCORM courses? Publishing your presentation as a SCORM course enables you to set the minimum amount of time a learner must spend with the content before being able to finish the course and receive credit. You can also build a test using Articulate’s test-building tool (QuizmakerTM) and have the scores populate in your completion reports.

The TargetSolutions platform supports SCORM compliant courses from all sources, but the easy to use Articulate platform makes creating them a cinch! No coding experience is required, simply follow these instructions to publish your Articulate presentation as a SCORM course. For information on how to upload the course, log in to your TargetSolutions account, select the Help tab, Browse Administrator Support and then search “Articulate.”

Do not have Articulate? Check out this link and then contact your Account Manager to purchase the program through us at a discounted rate.

TargetSolutions Embraces NAEMSE Standards

The National Highway Traffic Safety Administration has published a new set of guidelines for EMS education and training and TargetSolutions is implementing the changes.

Previously under the Department of Transportation, the NHTSA’s shift to the National EMS Education Standards formally took place in 2009. Since then, agencies throughout the nation have been gradually incorporating the new guidelines into their training, including TargetSolutions.

Updates to our EMS catalog will include terminology changes, the introduction of new skills and information, and augmented content that will provide a more comprehensive overview of each course topic.

TargetSolutions strives to address the precise knowledge and skill sets specific to each level of pre-hospital care provider. Under the new NAEMSE standards, TargetSolutions will be better able to deliver accurate information to EMS professionals everywhere, so they can safely and effectively do their job.

Who Says Earning a Positive ISO Rating for Fire Departments Has to Be So Difficult?

If you are like most training officers, you have had your share of headaches recording training in preparation for an audit by the Insurance Services Office (ISO). With TargetSolutions’ software, the entire ISO rating for fire departments process is simple.

TargetSolutions has created powerful tools to help you prepare for ISO. We provide access to ready-made, customizable training templates created just for improving the ISO rating for fire departments. After delivering these activities to personnel through our platform, TargetSolutions industry-leading tracking system does the rest. When ISO comes to analyze your employee training records, you will be ready with well organized, detailed training reports.

If you are still tracking training the old-fashioned way, you will be amazed how TargetSolutions’ easy-to-use and efficient recordkeeping applications keep everything logged. Even more importantly, the ISO will be too when looking at your data.

“TargetSolutions has created a records system that clearly allowed our organization to comply (with its ISO audit),” said Guy Keirn, who is a training chief with Pinellas Park Fire Department in Florida. “The process of completing the training section of the report for ISO was seamless using TargetSolutions.”

Are you a client looking to maximize the platform’s capabilities in preparation for ISO? If so, TargetSolutions is here to help! Just e-mail your account manager for information or call (800) 840-8048 for assistance.

TargetSolutions Offers EMS Continuing Education Credits for Individual Customers

Are you an EMT looking to stay certified? Do you know an EMT who is out of work but trying to keep their certification? If so, TargetSolutions has the answer.

In addition to being the No. 1 choice for departments looking to remain compliant and track training records, TargetSolutions makes its EMS catalog available for individual customers. Users can easily and affordably purchase and earn EMS CE credits for individuals with TargetSolutions.

“By offering EMS professionals our courses, they have an easy and affordable way to earn EMS CE credits for individuals,” said Thomas Woodward, who is TargetSolutions’ executive VP of sales and marketing. “The convenient access through our learning management system combined with our accreditation guarantees a consistent, high-quality educational experience every single time.”

When an individual signs up with TargetSolutions, they receive access to online training courses for two years at one low price. The user gains administrative rights on the platform and is able to assign themselves any course in their library. Individual course libraries are determined by each states certification requirements, including states that require CECBEMS. Once the courses are completed, the user can submit the certificate they receive to their state.

With this offering, TargetSolutions has made it easy and affordable for EMS professionals to stay certified.

Since our inception in 1999, TargetSolutions has been committed to providing the industry’s very best online training content. We take great pride in the fact our web-based library features more than 160 hours of EMS recertification courses that have been accredited by various regulatory agencies. TargetSolutions’ EMS content is accepted in almost every state. Please check online for more information about your state.

“At TargetSolutions, we strive to continually improve our EMS library because we understand that good, comprehensive training not only makes life easier, it actually saves lives,” said TargetSolutions’ Content Architect Jeremy Lynch.

About TargetSolutions
Founded in 1999, TargetSolutions is the leader in online training and records management for public entities. More than 2,000 organizations across the country use our technology to solve their training needs. We work hard every day to understand our clients’ challenges and deliver powerful tools that save time and money.

Community Resources Connects the TargetSolutions Network

cb-community-resources-overview

Developing custom training is time consuming and expensive, especially when creating programs from scratch. With TargetSolutions’ Community Resources, a file sharing network for fire departments, departments have the ability to easily utilize and share information, including training presentations, videos, policies and much more with other clients and community members.

Community Resources has been coined “Google on steroids for the fire service.” Thousands of organizations have access to this robust file-sharing application, so it is easy to search and find relevant files and resources covering the specific topic you want to cover. Once you have found what you are looking for you can easily incorporate it into your own training activities. It’s exceptionally cost effective and it could not be easier.

Benefits of the application include the following:

  • Utilize and distribute valuable training content shared by other agencies
  • Share your agency’s effective training resources with other agencies
  • Save time and money by leveraging other agencies’ training resources

“Community Resources is a way for instructors to network and share information,” said Eddie Buchanan, who is the past president of the International Society of Fire Service Instructors. “If there is a program they have done that they are proud of, they can put it out there for everyone to use. They can also look at what others have done for some help. It is really a great way to share in a community setting.”

If you would like more information on how this application can benefit your organization, please click here. And if you have any questions, contact us at (800) 840-8046.

Any Advice on How to Improve the Platform? TargetSolutions Is All Ears

Over the past six months, clients have been using the new enhancement request form to suggest improvements to our platform. Using a written approach to gather these great ideas has made it easier to prioritize our development pipeline.

A recent success involved a request to allow an e-mail notification to be sent when a course is assigned. By July, this particular request jumped to the front of the line based on the feedback we were receiving. We built and released this feature in August!

We have also completed a number of submitted usability tweaks, including the ability for an activity to be recorded as complete by administrators only (Lt. Bobby Pitman at Polk County Fire Rescue), expanding the character limit on the Bulletin Board (Capt. Chris Zervas at Washington D.C. Fire Department), and many more.

Our goal has always been to constantly think of how improve our platform. And there is no advice better than that of the clients using it every day.

We want to hear from you! Contact us at (800) 840-8048.

TargetSolutions Helps Clients Achieve Better Compliance with Upgraded E-mail Alert Functionality

TargetSolutions realizes just how critical total compliance is to its clients operations. That’s why we’ve taken great steps to make sure no assignments ever go unnoticed. To ensure users are always made aware of new courses and activities, TargetSolutions has made significant improvements to its already robust notification capabilities.

Site administrators now have the ability to notify users of new items directly from the Create New Assignment application. Now, when administrators are creating a new assignment for their members – after selecting the assignment or activity and the users who will receive it – they have two options inside an E-mail Settings box: E-mail users when the assignments are available, as well as E-mail users when the assignments are overdue.

This way, administrators will be able to send an e-mail alert. Previously, administrators relied on the Notification System inside the platform or monthly user summary reports to inform users about their new assignments.

“We wanted to make the new feature as easy to use as possible and I think we’ve done that,” said TargetSolutions’ VP of Operations Alex Day. We find that our users log in to the platform at different rates, but most people check their e-mail regularly. Having these e-mail alerts go directly to users made sense for departments. Now they will be able to know right away when they have new training that needs to be done and it will help improve compliance.

Site administrators will also no longer receive duplicated e-mail notification alerts on the same credential for different users. When multiple users need to take action on the same credential they will now be combined into one e-mail to administrators.

Also, TargetSolutions has discontinued the monthly summary report for users. They will now receive periodic inactivity reminders in addition to new assignment notification e-mails. Both of these reminder e-mails are in text-only format, rather than the HTML-based monthly summary reports, helping ensure that e-mails will not be intercepted by filters that block unfamiliar addresses.

“These new e-mail alerts put more control in the hands of administrators,” said TargetSolutions’ Product Manager Misty Pratt. “Notification e-mails can be sent right when an assignment is created, which gives more visibility to assignments than the previous monthly summary e-mails. This was something that was heavily requested and it feels really good to deliver for our clients.”

About TargetSolutions
Founded in 1999, TargetSolutions is the leader in online training and records management for public entities. More than 2,000 organizations across the country use our technology to solve their training needs. We work hard every day to understand our clients’ challenges and deliver powerful tools that save time and money.