Technology with a Purpose

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TargetSolutions Offers EMS Continuing Education Credits for Individual Customers

Are you an EMT looking to stay certified? Do you know an EMT who is out of work but trying to keep their certification? If so, TargetSolutions has the answer.

In addition to being the No. 1 choice for departments looking to remain compliant and track training records, TargetSolutions makes its EMS catalog available for individual customers. Users can easily and affordably purchase and earn EMS CE credits for individuals with TargetSolutions.

“By offering EMS professionals our courses, they have an easy and affordable way to earn EMS CE credits for individuals,” said Thomas Woodward, who is TargetSolutions’ executive VP of sales and marketing. “The convenient access through our learning management system combined with our accreditation guarantees a consistent, high-quality educational experience every single time.”

When an individual signs up with TargetSolutions, they receive access to online training courses for two years at one low price. The user gains administrative rights on the platform and is able to assign themselves any course in their library. Individual course libraries are determined by each states certification requirements, including states that require CECBEMS. Once the courses are completed, the user can submit the certificate they receive to their state.

With this offering, TargetSolutions has made it easy and affordable for EMS professionals to stay certified.

Since our inception in 1999, TargetSolutions has been committed to providing the industry’s very best online training content. We take great pride in the fact our web-based library features more than 160 hours of EMS recertification courses that have been accredited by various regulatory agencies. TargetSolutions’ EMS content is accepted in almost every state. Please check online for more information about your state.

“At TargetSolutions, we strive to continually improve our EMS library because we understand that good, comprehensive training not only makes life easier, it actually saves lives,” said TargetSolutions’ Content Architect Jeremy Lynch.

About TargetSolutions
Founded in 1999, TargetSolutions is the leader in online training and records management for public entities. More than 2,000 organizations across the country use our technology to solve their training needs. We work hard every day to understand our clients’ challenges and deliver powerful tools that save time and money.

Who Says Earning a Positive ISO Rating for Fire Departments Has to Be So Difficult?

If you are like most training officers, you have had your share of headaches recording training in preparation for an audit by the Insurance Services Office (ISO). With TargetSolutions’ software, the entire ISO rating for fire departments process is simple.

TargetSolutions has created powerful tools to help you prepare for ISO. We provide access to ready-made, customizable training templates created just for improving the ISO rating for fire departments. After delivering these activities to personnel through our platform, TargetSolutions industry-leading tracking system does the rest. When ISO comes to analyze your employee training records, you will be ready with well organized, detailed training reports.

If you are still tracking training the old-fashioned way, you will be amazed how TargetSolutions’ easy-to-use and efficient recordkeeping applications keep everything logged. Even more importantly, the ISO will be too when looking at your data.

“TargetSolutions has created a records system that clearly allowed our organization to comply (with its ISO audit),” said Guy Keirn, who is a training chief with Pinellas Park Fire Department in Florida. “The process of completing the training section of the report for ISO was seamless using TargetSolutions.”

Are you a client looking to maximize the platform’s capabilities in preparation for ISO? If so, TargetSolutions is here to help! Just e-mail your account manager for information or call (800) 840-8048 for assistance.

Community Resources Connects the TargetSolutions Network

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Developing custom training is time consuming and expensive, especially when creating programs from scratch. With TargetSolutions’ Community Resources, a file sharing network for fire departments, departments have the ability to easily utilize and share information, including training presentations, videos, policies and much more with other clients and community members.

Community Resources has been coined “Google on steroids for the fire service.” Thousands of organizations have access to this robust file-sharing application, so it is easy to search and find relevant files and resources covering the specific topic you want to cover. Once you have found what you are looking for you can easily incorporate it into your own training activities. It’s exceptionally cost effective and it could not be easier.

Benefits of the application include the following:

  • Utilize and distribute valuable training content shared by other agencies
  • Share your agency’s effective training resources with other agencies
  • Save time and money by leveraging other agencies’ training resources

“Community Resources is a way for instructors to network and share information,” said Eddie Buchanan, who is the past president of the International Society of Fire Service Instructors. “If there is a program they have done that they are proud of, they can put it out there for everyone to use. They can also look at what others have done for some help. It is really a great way to share in a community setting.”

If you would like more information on how this application can benefit your organization, please click here. And if you have any questions, contact us at (800) 840-8046.

Any Advice on How to Improve the Platform? TargetSolutions Is All Ears

Over the past six months, clients have been using the new enhancement request form to suggest improvements to our platform. Using a written approach to gather these great ideas has made it easier to prioritize our development pipeline.

A recent success involved a request to allow an e-mail notification to be sent when a course is assigned. By July, this particular request jumped to the front of the line based on the feedback we were receiving. We built and released this feature in August!

We have also completed a number of submitted usability tweaks, including the ability for an activity to be recorded as complete by administrators only (Lt. Bobby Pitman at Polk County Fire Rescue), expanding the character limit on the Bulletin Board (Capt. Chris Zervas at Washington D.C. Fire Department), and many more.

Our goal has always been to constantly think of how improve our platform. And there is no advice better than that of the clients using it every day.

We want to hear from you! Contact us at (800) 840-8048.

TargetSolutions Helps Clients Achieve Better Compliance with Upgraded E-mail Alert Functionality

TargetSolutions realizes just how critical total compliance is to its clients operations. That’s why we’ve taken great steps to make sure no assignments ever go unnoticed. To ensure users are always made aware of new courses and activities, TargetSolutions has made significant improvements to its already robust notification capabilities.

Site administrators now have the ability to notify users of new items directly from the Create New Assignment application. Now, when administrators are creating a new assignment for their members – after selecting the assignment or activity and the users who will receive it – they have two options inside an E-mail Settings box: E-mail users when the assignments are available, as well as E-mail users when the assignments are overdue.

This way, administrators will be able to send an e-mail alert. Previously, administrators relied on the Notification System inside the platform or monthly user summary reports to inform users about their new assignments.

“We wanted to make the new feature as easy to use as possible and I think we’ve done that,” said TargetSolutions’ VP of Operations Alex Day. We find that our users log in to the platform at different rates, but most people check their e-mail regularly. Having these e-mail alerts go directly to users made sense for departments. Now they will be able to know right away when they have new training that needs to be done and it will help improve compliance.

Site administrators will also no longer receive duplicated e-mail notification alerts on the same credential for different users. When multiple users need to take action on the same credential they will now be combined into one e-mail to administrators.

Also, TargetSolutions has discontinued the monthly summary report for users. They will now receive periodic inactivity reminders in addition to new assignment notification e-mails. Both of these reminder e-mails are in text-only format, rather than the HTML-based monthly summary reports, helping ensure that e-mails will not be intercepted by filters that block unfamiliar addresses.

“These new e-mail alerts put more control in the hands of administrators,” said TargetSolutions’ Product Manager Misty Pratt. “Notification e-mails can be sent right when an assignment is created, which gives more visibility to assignments than the previous monthly summary e-mails. This was something that was heavily requested and it feels really good to deliver for our clients.”

About TargetSolutions
Founded in 1999, TargetSolutions is the leader in online training and records management for public entities. More than 2,000 organizations across the country use our technology to solve their training needs. We work hard every day to understand our clients’ challenges and deliver powerful tools that save time and money.

Out with the Old In with the New

TargetSolutions’ revamped and upgraded system has now been available to clients for the past 12 months. The new system is more engaging, user friendly and contains many new features like the ability to notify a user the minute a new assignment has been assigned, a real-time progress dashboard and more robust reporting features.

Our team of Account Managers has actively helped clients move to the new system over the past year. If you have not had a chance to take advantage of this help, now is the time.

Starting Oct. 1, you will see notification messages letting you know about our plans to automatically move clients to the new platform in December.

We are confident in the upgrades to the system and know you will enjoy the benefits of our new system.

Our Client Services Team is always ready to answer your questions, give us a call at (800) 840-8048.

Welcome to TargetSolutions’ New Company Blog

This is the first post of many on our new Company Blog!ts-250-72dpi

TargetSolutions will be actively updating this blog with important information about the platform, including course information, system updates and enhancements, and utilization tricks that will help clients make the most out of the industry’s No. 1 online training and records management system.

Find us on Facebook or Twitter to make sure you never miss a blog post with the latest scoop on TargetSolutions. And if you ever have any questions about the platform and you want to contact us directly, please shoot an e-mail to support@targetsolutions.com or call us at (800) 840-8048.

Serving Fire Service Heroes Is Special Privilege for TargetSolutions’ Employees

During the early days of TargetSolutions’ existence, skeptics questioned whether web-based learning would be an effective tool for fire training. That was back in the late 90s when the company was first founded and the Internet was just taking off. Now, more than 700 fire departments log into the system each year.

So, what has been the driving force behind TargetSolutions’ success? For the people inside the company’s San Diego headquarters, it’s simple: A commitment to helping the heroes who serve us all.

“We exist for the public safety officials who are serving our communities,” said TargetSolutions’ CEO Jon D. Handy. “It’s important to me that people understand that we’re a company on a mission to provide technology with a purpose.”

TargetSolutions’ employees are dedicated to providing fire departments with innovative applications that help streamline training management. In fact, some employees have a personal connection to the fire service. Vice President of Operations Alex Day, who has been with the company since November of 2006, is closely tied to the industry.

Working at TargetSolutions has allowed Day to return to his roots as his father was a division chief with the Vista Fire Department (Calif.).

“I’ve been in-tune with the industry since I was a child, Day said. I remember being a kid and climbing on fire engines and going on ride-alongs. For me, to be able to serve this industry, it’s special. I feel at home.”

Annmarie Grimm, the company’s executive assistant, has been married to Escondido Fire Departments (Calif.) John Grimm for 15 years. Earlier this month, John, an engineer, was deployed to Northern California to combat wildfires for several weeks. Although time together was sacrificed, Annmarie recognizes the value her husband provides to the community.

“The way I look at it, he doesn’t belong to me,” Annmarie said. “He belongs to everybody. I just get to borrow him and I’m grateful for every moment we spend together.”

TargetSolutions’ commitment to the fire service helped make Annmarie’s decision to join the company easy.

“It was serendipitous,” she said. “I walked in not knowing what TargetSolutions did. The fact TargetSolutions makes a difference for the fire service, I knew it was the right place for me.”

Client Services Account Manager Ashley Cole married her husband, Jeffrey Cole, an engineer with the Poway Fire Department (Calif.), in May of 2012. Ashley’s relationship with Jeffrey has given her a tremendous appreciation for the fire industry.

“He loves what he does – it’s not just a job to him,” Cole said. “I’m surrounded by the fire industry. It’s really become a huge part of my life. I know how important their job is to them and that makes me feel like my job is really important because it impacts them.”

The universal sentiment at TargetSolutions is that serving emergency responders is a privilege. Making a difference in the lives of those who make such a huge impact on our communities is special.

The company recognizes and appreciates the hard-work and bravery it takes to be a firefighter and is looking forward to continue providing innovative solutions to the men and women who serve our communities.

About TargetSolutions
Founded in 1999, TargetSolutions is the leader in online training and records management for public entities. More than 2,000 organizations across the country use our technology to solve their training needs. We work hard every day to understand our clients’ challenges and deliver powerful tools that save time and money.

Survey Shows Need for Powerful Record Keeping Tools in Fire Service

TargetSolutions is the leading provider for online training and records management in the fire service. With more than 250 hours of Fire and EMS recertification courses in our library and powerful, easy-to-use applications and reporting tools, it’s easy to see why.

Miller Pierce, a marketing agency based in Indianapolis, recently conducted a survey to determine which aspects of web-based record keeping benefit users the most. Here are some of the top features reported in the survey (in no particular order):

>> Notification system
>> Progress tracker
>> Top level reports/monthly reports
>> Ability to share information with other departments
>> Easy to use and accessible
>> Can be customized
>> Capacity to access historical data

The TargetSolutions platform delivers all of these benefits — and more. Whether it’s an online training course, a regular inspection, a mandatory SOP, or a particular job-specific duty, you can assign it to employees, track their progress and generate comprehensive reports with TargetSolutions’ powerful record keeping tools.

“Tracking and standardizing training, whether for renewing a certification, a qualification, or ISO, has never been easier or more efficient than with our TargetSolutions system,” said Tim Riley, who is the chief for Dunedin Fire Department in Florida.

Here’s a quick overview of what TargetSolutions’ cutting-edge records management system provides:

ISO and ARFF Tracking
With TargetSolutions, tracking and reporting training for important audits like ISO and ARFF is simplified. TargetSolutions provides access to ready-made and customizable training templates created just for ISO. You can also deliver the FAA’s ARFF Training DVD through TargetSolutions. After delivering these activities, TargetSolutions will electronically track records so you can generate comprehensive training reports when necessary.

Training Documentation
With TargetSolutions you have the ability to create any type of training documentation you want and attach it to any activity or course. Require employees to use an e-signature to verify they’ve received instructions. Keep electronic files on hand. You can also generate reports on online training assignments to know where employees stand toward achieving compliance.

Department Records
Assign activities that mandate routine analysis of self-contained breathing apparatus, personal protective gear, fire truck equipment, and everything else under the firehouses roof. Or create activities for employees to complete pertaining to incidents. Keep historical records of incidents and utilize them for future training opportunities.

Alert Notifications
It’s not easy managing the renewable licenses and certifications that expire on an ongoing basis. TargetSolutions can help. Whether it’s a driver’s license, an EMT credential, or anything else, TargetSolutions tracks it and alerts you when expiration approach.

TargetSolutions’ flexible record keepong tools help departments stay compliant and reduce liability by providing the visibility they need. If you’re ready to step into the future, TargetSolutions is here to meet your record keeping needs.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

San Diego Fire-Rescue Department Dazzles TargetSolutions Users with Training Resources

The nice comments and high ratings just keep pouring in for San Diego Fire-Rescue Department’s training resources on ventilation skills. The department posted a training video and PowerPoint presentation into TargetSolutions’ Community Resources in August of 2009 and three years later both of the items are still popular with the online platforms network of users.

The PowerPoint presentation, titled SDFD Ventilation Training, is the most viewed resource in the history of Community Resources. The presentation narrated by SDFDs Curtis Bennett, has been viewed more than 7,000 times, is being utilized by 86 different organizations and has an outstanding 4star rating (out of five). The video, titled Ventilation Skills, a companion video created by SDFD, has more than 4,000 views and the same 4star rating. There are 81 different organizations using this particular video resource.

Jeff Clyons, who worked as the department’s assistant training officer when the videos were created and was interviewed about them soon after their creation, said his department’s firefighters were having issues with ventilation during several fires, so it attacked the issue with a multi-pronged training approach. The department spent three months focusing on ventilation by incorporating the PowerPoint and video with in-station drills and an in-service training session where crews had the chance to work with chainsaws during a manipulative drill.

“We realized our recruits had learned one way to cut a hole in a roof and we realized when they got out in operations, that one way was restricting their ability to do other things,” said Clyons. “It was limiting what our personnel were doing when it came to ventilating a roof. So we wanted to teach our existing personnel multiple ways to do this. We wanted to raise the bar on our ability to use a saw and raise the bar on cutting holes. Ventilation is an extremely risky and dangerous proposition so it was definitely something we were concerned with. I think we were lucky we didn’t have more incidents in the past. But to avoid those in the future, we wanted to make sure everyone was very well trained.”

Clyons reported considerable improvement in the quality of operations after the fire department training. He believed the high-quality resources SDFD has generously shared with TargetSolutions’ community are a major factor for the significant strides in performance.

Our message was well received, he said. I think it assisted people who were tactile learners, people who were visual learners, and people who were a
uditory learners. They all had a chance and it hit all the senses, so we definitely felt retention was better.

Clearly, SDFD isn’t the only department that benefited from the online fire training. TargetSolutions has received numerous complimentary comments from other clients about the quality of SDFDs presentations. Here’s a sample:

>> Great video! Was a great refresher, said Tom Fritz of Palm Harbor Fire Rescue.

>> This is a good video for new and veteran firefighter to refresh on the basics, said David Ramirez of the Fresno Fire Department.

>> I learned some new cut techniques that I will put to use on future incidents, said Jordan Motta of Cal Fire Riverside County.

Clyons said his department will look to continue doing that type of multi-pronged approach with quality video presentations in the future.

“I think it’s important to try and make the videos entertaining,” Clyons said. “I think the narration of the PowerPoints provides visualization, so tslogo_symbol-color-smallyou’re not just seeing a slide, but you have the audio explaining it. That helps. And the beauty is that because it’s online, any company officer can pull it up at any time and drill on it again.”

TargetSolutions’ Community Resources application gives departments the ability to easily download, modify and assign shared resources like SDFD’s ventilation submissions with just a few clicks of the mouse. Organizations can import any of the files, videos or other documents from Community Resources into their organizations File Center and then modify and assign to employees through TargetSolutions’ Activities Builder.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.