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Answers Are Just a Few Clicks Away With TargetSolutions’ New Help System

You know all about TargetSolutions’ powerful online training and records management system. But have you heard about the platforms comprehensive web-based Help System?

Site administrators and users can now stay updated with announcements and upgrades, search for useful platform-related help threads and step-by-step instructions and view support videos on TargetSolutions recently released Help System.

“Our platform is extremely user-friendly for both administrators and users, but if anyone ever has any questions, our online Help System is a great tool for finding quick answers to the most common questions clients have,” Jenny Fergason, Director of Client Services, TargetSolutions.

“The Help System can be easily accessed through the newly upgraded platform with the Help tab atop the menu bar. Clients still operating the older platform are encouraged to contact TargetSolutions client services department to upgrade. The latest Help System is only compatible with the new system,” Fergason said.

“This is another benefit to the new platform,” Fergason said. “Not only is it far more intuitive and engaging, with several new applications to help clients manage training more efficiently, but it’s complete with an integrated and constantly updated Help System.

“That’s one of the best things about this — it’s updated in real time. The platform is constantly undergoing enhancements, and with this new web-based help documentation, we can easily make changes.

“In the past we relied on a PDF document and sustaining updates was very difficult and time-consuming. We’re really excited users now have such easy access to comprehensive and reliable help information.”

The Help System currently features 30 tutorial videos — including an in-depth Administrator Basics Video — for completing various administrative tasks inside the platform. Users can also communicate with a live TargetSolutions client services representative — during normal business hours (Monday to Thursday from 8 a.m. to 5 p.m. and 8 a.m. to noon on Fridays) — through “Chat” functionality; as well as access a Web page for requesting platform enhancements.

Fergason said clients find great value in the Search capability that operates like any normal search engine. While the new system makes finding answers easier than ever before, clients are still welcome to call at any time of the day with questions on operating the platform.

“In Client Services, we pride ourselves on providing the highest level of service available,” Fergason said. “From getting your organization set up to ongoing support, you can expect nothing but the best from our team.”

About TargetSolutions
Founded in 1999, TargetSolutions is the leader in online training and records management for public entities. More than 2,000 organizations across the country use our technology to solve their training needs. We work hard every day to understand our clients’ challenges and deliver powerful tools that save time and money.

TargetSolutions to Hold User Group Workshop in July

TargetSolutions is conducting a special User Group Workshop on Monday, July 23 at the San Jose Fire Department. Discussion will start at 10 a.m. We will be discussing best practices for the platform’s new, upgraded interface, demonstrating our new CICCS applications and answering questions. Several clients will be on hand to show how they are using the powerful program.

“This is a great opportunity for us to show our platform’s capabilities,” said Director of Client Services Jenny Fergason. “We’re really excited to have the event and thankful to the San Jose Fire Department for allowing us to do it there. It’s going to be very informative and we enjoy getting together with clients and prospects to discuss how TargetSolutions streamlines training management.”

If you’re interested in attending, please click here to e-mail the marketing department and register for the event. And in case you’ve never attended one of our user group workshops before, you can count on a fantastic lunch hosted by TargetSolutions! So sign-up today!

Agenda
10-11:30 a.m. Platform discussion
11:30-1 p.m. Lunch hosted by TargetSolutions
1-3:30 p.m. CICCS demonstration

Location
San Jose Fire Department
255 South Montgomery, San Jose, CA 95110

About TargetSolutions
Founded in 1999, TargetSolutions is the leader in online training and records management for public entities. More than 2,000 organizations across the country use our technology to solve their training needs. We work hard every day to understand our clients’ challenges and deliver powerful tools that save time and money.

Always Stay Connected with TargetSolutions

TargetSolutions is making it easier for everyone to stay informed about company news, support help, special offers and other interesting items with its growing social media presence. The company currently manages active accounts for Facebook, Twitter, LinkedIn and YouTube and is always looking for new outlets for connecting with existing clients and prospects.

“Through social media were able to connect with our market and share ideas,” said Director of Marketing Mike Butler. “We’re looking to keep clients in our network informed about what we’re doing. Social media is an important means for connecting and communicating. We are always looking to generate interest in our platform, which we know can save public entities time and money. We think we can increase awareness about how were helping organizations and also make it a valuable experience for those who are connected.”

Individuals linked with TargetSolutions’ community will enjoy the following benefits:

> Platform support information
> News articles covering new courses, applications
> Promotional offers, discounts, giveaways
> Videos, testimonials, images, support links, etc.
> Valuable articles by industry experts
> Networking with other organizations through our community

Please click on one of the icons below to connect with TargetSolutions through these social media channels:

FACEBOOK: http://www.facebook.com/TargetSolutions

TWITTER: http://www.twitter.com/targetsolutions

LINKEDIN: http://www.linkedin.com/company/targetsolutions

YOUTUBE: http://www.youtube.com/targetsolutions

About TargetSolutions
Founded in 1999, TargetSolutions is the leader in online training and records management for public entities. More than 2,000 organizations across the country use our technology to solve their training needs. We work hard every day to understand our clients’ challenges and deliver powerful tools that save time and money.

Wauconda Fire District Solves Its Compliance Issues with TargetSolutions

Al Schlick has served as the Wauconda Fire Districts director of training for more than eight years now. Schlick admits the first half-dozen were not always an easy ride. The main reason for sleepless nights was that no matter how hard he tried, it was impossible to achieve 100 percent compliance for his entire staff.

There were some things that everybody had to do, like CPR, but it would take three months and I had to chase people around, Schlick says. Its not that these guys are deadbeats or anything. These are great guys. But we are just so busy. Its just the nature of everything we need to get done in the amount of time we have.

Facing undeniable difficulties achieving compliance, Schlick was looking for answers. The District needed a new training platform with a robust offering capable of reaching his entire staff. After hearing rave reviews from a colleague, Schlick discovered TargetSolutions. He quickly realized the web-based platform was exactly what his District needed to achieve total compliance.

“The biggest benefit for us is being able to provide consistent training on compliance topics for all our employees,” Schlick says. “Emergency response, sick days, holidays and regular days off consistently made total coverage a nightmare. With TargetSolutions, that problem is now a thing of the past. On things like sexual harassment, it was difficult. Wed bring in an expert and they would do a wonderful job, but how do you recapture that for everyone not there?”

Schlick loves the fact TargetSolutions constantly monitors his staffs upcoming renewals, making his life much easier. I dont have to do that anymore, Schlick said. TargetSolutions sends them an e-mail that says, Hey, youre up. If they dont do it, it tells them when theyre overdue and Im alerted. Its brilliant.

Schlick is not only thrilled with the comprehensive training and alert notifications, but the platforms powerful and innovative training applications.

“We use (Activities Builder) like a rented mule,” Schlick said. “We can now build an SOP, put it in TargetSolutions and record when it has been completed. We now have 100 percent certainty that everyone who works here has read something and that theyve got it. To me, thats brilliant and something I wouldnt be able to do unless I were here 24 hours a day.”

“To do the things we are now doing was not possible before TargetSolutions. The flexibility and access our employees have now would not be possible unless I sat in my office 24/7. TargetSolutions brings compliance training to every employee with little or no effort.”

About Wauconda Fire District
Since its formation in 1889, the Wauconda Fire District has been focused on consistently meeting the shifting needs of the communities it serves in Northeastern Illinois. With three departments providing 24-hour coverage for more than 40,000 residents, it’s not an easy chore. More than 3,600 emergency calls come in annually and the District takes pride in its high-quality service and commitment to protecting life and property. In addition to emergency response, the Districts staff also performs a wide range of non-emergency duties, including fire safety education, First Aid and CPR classes.

About TargetSolutions
Founded in 1999, TargetSolutions is the leader in online training and records management for public entities. More than 2,000 organizations across the country use our technology to solve their training needs. We work hard every day to understand our clients challenges and deliver powerful tools that save time and money.

Cal Fire San Diego Relies on TargetSolutions’ Powerful Tracking Capabilities

Cal Fire San Diego uses TargetSolutions to deliver EMS continuing education courses and track ISO training hours and other critical fire department compliance records.

The need to accurately track activities and produce comprehensive training reports on compliance is important for any fire organization. But when you’re a large-sized metro, it’s downright critical.

Good thing TargetSolutions is here to help. Just ask Cal Fire San Diego.

After signing up with TargetSolutions three years ago, the organization has experienced far greater efficiency tracking firefighter training than in previous years when the department relied on old fashioned methods like pen, paper and spreadsheets.

“Before TargetSolutions, we had no checks and balances; we had no alerts,” said Cal Fire San Diego Fire Captain Dan Collins. “With 347 employees, no one training officer has the ability to check EMT certifications, for example. There is just no better system for that without a tool like TargetSolutions.”

“You just have to trust that every employee keeps their own certifications. You have no way of knowing if a problem comes up unless an employee comes and tells you. No question, tracking certifications was our toughest challenge before TargetSolutions.”

But with TargetSolutions’ powerful records management system, Cal Fire San Diego has met those challenges head on. TargetSolutions has enabled the unit to record accurate data on employees’ credentials — whether its Fire or EMS related — and generate comprehensive reports that help the organization stay on top of compliance.

“With TargetSolutions we know who is expiring and we can plan more efficiently. We now know who is coming up and when their expiration dates are. The reporting functionality really helps us do our jobs better.”

Dan Collins, Fire Captain

TargetSolutions has also provided Cal Fire San Diego with valuable EMS continuing education courses, streamlined ISO tracking and the ability to ensure receipt of critical communications with e-signatures through the Activities Builder.

Cal Fire San Diego Training Captain Tony Hernandez agrees the platform has helped maximize his organizations training efforts and its bottom line.

“It’s a very good option for departments out there looking for a good way to track all of their employee certifications and credentialing,” Hernandez said of TargetSolutions.

“I would recommend it to any department. We feel this is an effective use of our budget. To be able to use this solution to capture our employees certificates and credentials, over the long haul for the amount of money we are investing in our employees, it’s turned out to be quite a positive investment for us.”

Tony Hernandez, Training Captain

About TargetSolutions
Founded in 1999, TargetSolutions is the leader in online training and records management for public entities. More than 2,000 organizations across the country use our technology to solve their training needs. We work hard every day to understand our clients’ challenges and deliver powerful tools that save time and money.

The Fire Department ISO Training Tracker by TargetSolutions Came to Light in the Sunshine State

TargetSolutions’ ISO Training Tracker simplifies the tracking and reporting of ISO training hours.

TargetSolutions’ fire department ISO Training Tracker is helping fire departments all across the country prepare for their next ISO audit by the Insurance Services Office (ISO). But this powerful tool originated in Florida and many of the state’s departments are benefiting.

Tim Riley of the Dunedin Fire Department and the Pinellas County Training Group was instrumental in the creation of the application that helps simplify ISO reporting.

“We’re extremely grateful to Tim and the Pinellas County Training Group for giving us great insight and helping us create a robust application,” said TargetSolutions Director of Technology Alex Day. “Our platform wouldn’t be what it is today if not for feedback from clients like Tim Riley. Our ISO Training Tracker helps departments automatically accumulate the proper documentation for their next ISO audit. It makes the entire process easier.”

Riley was like most other training chiefs who have suffered multiple headaches preparing for a fire department ISO audit. The simple fact is that if records are not collected properly, departments will not receive Class 1 status from the ISO. But TargetSolutions offers a better way.

TargetSolutions provides access to customizable ISO tracking templates created with the help of Riley. After training officers have delivered these activities to employees, they can rest confidently knowing the industry’s leading records management system will automatically track completions and generate detailed reports, eliminating the hassle of searching through endless paper stacks and spreadsheets.

“This has really streamlined the process for ISO inspections,” Riley said. “In years past, you’d have to take all your records as best you could, pull everything out and pour through everything. But with the Training Tracker you can be proactive instead of reactive. You know the answers before ISO gets there. This keeps you from being blindsided by deficiencies in training records. It is an incredible tool. It really makes people’s jobs easier.”

Guy Keirn of the Pinellas Park Fire Department experienced similar results with TargetSolutions Training Tracker during his last audit in September of 2010.

“TargetSolutions has created a records system that clearly allowed our organization to comply (with its ISO audit),” Keirn said. “The process of completing the training section of the report for ISO was seamless. We were able to extract all required information and complete a comprehensive report for the ISO inspector.”

In addition to powerful tracking tools, TargetSolutions online fire training platform recently underwent a significant facelift. The interface is now more intuitive, according to Ken Treffinger of Sarasota County Fire Department.

“After seeing the new (TargetSolutions) platform, I was immediately impressed by the layout and the look that it presented,” Treffinger said. “Actually, I believe my first word after seeing it was wow! The new platform is sleek, professional and appears very user friendly.”

About TargetSolutions
TargetSolutions online training and records management system is the most effective way to enhance your departments training program. We are focused on helping organizations reduce costs, improve operational efficiency and maintain compliance. With cutting-edge technology and more than 700 courses in our library, we make training easy.

El Paso Fire Department Chooses TargetSolutions to Improve Training Efficiencies, Response Times

Like most fire departments, response times are critical for the El Paso Fire Department in Texas. The department’s standard of cover has a stated response goal of four minutes or less for all BLS calls and eight minutes or less for all ALS calls. The department is focused on beating those times on at least 90 percent of its runs, according to Strategic Planning Lieutenant Dennis Reglen. But it’s no easy task, especially when you consider the department serves a community with more than 650,000 residents spread out across 260-square miles.

Making this predetermined response time was growing exceedingly difficult, while simultaneously meeting federally mandated training provisions, Reglen said. The logistics of having units travel to the training facility for critical training activities, while also providing effective city-wide emergency response, was increasingly challenging for the department.

“The training needs to get done,” Reglen said. “But we also need to keep reliability of service in mind. We have expectations in our standard of cover, we have a goal and to meet that goal we need to keep units in their area as much as possible.”

With a clear objective in mind, El Paso Fire Department turned to TargetSolutions’ online fire training system. Now, with training provided by the industry’s leading fire department software, the department’s units are regularly positioned where they are most effective, Reglen said.

“Unit reliability was our biggest concern,” he said. “Given we have 75 units with nine, four-hour training sessions per year for each unit, it was required that we reduce our total unit availability by approximately 2,700 hours annually. TargetSolutions gives us the ability to keep our units in their response areas far more often.”

With a more convenient, flexible method for completing obligatory firefighter training requirements, the department is also benefitting from a more powerful record management system, Reglen said. The department was using a spreadsheet to track expiring certifications. But as most departments find, that was a recipe for disaster.

“We previously had no notification if an employee was about to miss a deadline,” Reglen said. “If they did, we didn’t know. Now, with TargetSolutions’ ‘Credentials Manager’ pushing everything, were much better off. That’s a huge factor for us. This system really helps us stay on track and notified rather than our old way of doing everything manually. The automated e-mail alerts help us tremendously.”

In fact, TargetSolutions’ innovative recordkeeping tools have Reglen much more confident in his department’s ability to score well during its next fire department ISO audit.

“I’m really excited about the ISO solution,” Reglen said. “ISO reports are such a big headache. It’s a lot of work getting ready for when the ISO team is going to be here. I think with this system it will be much easier. TargetSolutions’ (tracking capabilities) have cleaned up the process for us and we won’t have to depend on well-intended firemen anymore. TargetSolutions is making life easier. We’re not having to sit here and question whether our data is right or not.”

While the system has improved the department’s operational efficiencies, Reglen projects a significant improvement in its bottom line as well.

“Considering our units were traveling 645 times a year to our training facility for a total travel distance of 4,915 miles — coupled with rising gas prices, we anticipate a fuel savings of roughly $9,500 for fiscal year 2012,” Reglen said.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

TargetSolutions to Show Platform’s Capabilities at FDIC

This is an important week for the fire service community. One of the largest conferences of the year is now underway in Indianapolis.

FDIC, which is being held at the Indiana Convention Center & Lucas Oil Stadium, is running now through Saturday and TargetSolutions will be there when the exhibit hall opens Thursday. If you’d like to come by and check out TargetSolutions, the industry’s most powerful and innovative online training and records management system, please stop by booth No. 13040.

“We’re very excited to attend this conference,” said Vice President of Sales & Marketing Jon Kostyzak, “who will be handing out free swag (t-shirts) at the booth. This is one of the marquee events on our calendar. We see this event as a tremendous vehicle to discuss our platforms capabilities. FDIC is all about training and so are we.”

TargetSolutions will also be hosting a user workshop on Friday at 12:30 p.m. The special event, which is open to all current clients and prospects, will be held in the Santa Fe Room of the Indianapolis Marriot Downtown.

There will be free food and an up-close look at TargetSolutions’ cutting-edge platform that is revolutionizing the way departments approach training and recordkeeping.

“Whether you’re an existing client or just considering the platform, this will be a really beneficial event,” said Director of Client Services Jenny Cady Fergason. “We are going to spend a lot of time talking about how the platform is helping fire departments reduce costs, streamline operations and save time. We’re going to answer everyones questions, so this is really recommended for anyone considering TargetSolutions.”

“If you’d like to sign up for the event, please stop by booth No. 13040 for information or just show up to the Marriot Downtown on Friday,” Fergason said.

For more information on FDIC, please check online at http://www.fdic.com/index.html.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Who Says It Has to Be Difficult to Report for the ISO

If you’re like most training officers, you’ve had your share of headaches tracking and organizing training records in preparation for an audit by the Insurance Services Office (ISO). You know that if your records aren’t documented properly, you won’t receive credit from the ISO.

With TargetSolutions, everything is simplified.

TargetSolutions features powerful records management system functionality that will help your department achieve Class 1 status. The platform enables site administrators to easily and automatically accumulate the proper documentation making the entire process stress-free.

“TargetSolutions has created a records system that clearly allowed our organization to comply with our scheduled ISO audit in September of 2010,” said Guy Keirn, who is a training chief with Pinellas Park Fire Department in Florida. “The process of completing the training section of the report for ISO was seamless. We were able to extract all required information and complete a comprehensive report for the ISO inspector.”

TargetSolutions helps departments achieve greater efficiency with ISO tracking by providing access to premade, completely customizable training templates that were created specifically to report for the ISO. After training officers have delivered these activities to their employees, they can rest confidently knowing TargetSolutions’ industry-leading records management system will automatically track completions and eliminate the hassle of having to search through endless paper trails and stacks of training spreadsheets.

“ISO reports require a bunch of things, but one of the key things is training records,” said Cal Fire San Diego’s Fire Captain Dan Collins. “With the TargetSolutions system the battalion chief can easily pull out those training records. That’s a big help.”

In addition to easier tracking, final reports are comprehensive and will exceed the ISO’s expectations. Tim Riley, who is the chief of the Dunedin Fire Department in Florida, implemented TargetSolutions before his most recent fire department ISO audit and he reported back that ISO loved it.

“I absolutely endorse TargetSolutions,” Riley said. “With TargetSolutions you can easily track, assign and create a training program that is customized specifically to the needs of your own department. Tracking and standardizing firefighter training, whether for a recertification, a qualification, or ISO, has never been easier or more efficient than with our TargetSolutions system.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

EMS Agency in Pennsylvania Finds Value in TargetSolutions’ Web-Based Training System

cb-holy-spirit-ems-success-storyAs a leading provider of pre-hospital services in Pennsylvania, Holy Spirit EMS, formerly known as West Shore Emergency Medical Services, is committed to delivering top-notch assistance to its patients. To meet that goal, close to 200 employees from the agency need effective training. That’s why it turned to TargetSolutions back in 2002.

According to EMS Director Steve Poffenberger, the organization relies on TargetSolutions for three key reasons: Its comprehensive online training library, its password-protected File Center, and its unrivaled certification tracking capabilities.

Online Training: It’s critical that personnel with Holy Spirit EMS not only stay certified but exceptionally well trained to meet the demands of their profession. TargetSolutions’ variety of courses, quality of content and 24/7 system availability have gone a long way toward helping the agency meet its needs, Poffenberger said. Whether its Hazmat, Bloodborne Pathogens or a Human Resources topic such as Sexual Harassment, Holy Spirit EMS relies on TargetSolutions’ online training catalog to save time and money.

“I know for a fact we are saving money by doing it this route. It can be very time consuming and expensive scheduling instructor-led training for our employees. There are instructor costs, overtime costs, venue costs. The more we can push out this way the better.”

Steve Poffenberger, Holy Spirit EMS (Penn.)

TargetSolutions courses not only meet federal, state and local requirements, but they’re outstanding quality, according to the feedback Poffenberger has received. The training is definitely meeting our needs, Poffenberger said. Negative comments from our personnel are few and far between and our risk management, HR, and compliance departments have reviewed the course content and are very satisfied.

File Center: Having a centralized online location for storing files, documents, and videos has been beneficial for Holy Spirit EMS, Poffenberger said. The organization uploads internal resources, including instructional manuals, how-to videos and policies into the database and directs employees there for access.

“Having a place to store material is efficient,” Poffenberger said. “You can send things out by e-mail and that is all well and good, but what happens when you hire someone two weeks from now and they don’t have all that information? We direct our employees to go to the organizational File Center.”

Certification Tracker: There are many benefits to using TargetSolutions, but its powerful certification tracking capabilities might be the most valuable for Holy Spirit EMS. Poffenberger has loaded all of his personnel’s certifications into TargetSolutions and rests easy knowing the system will warn him and the employees when important expirations approach. Rather than tracking critical information with an Excel spreadsheet, Poffenberger relies on TargetSolutions’ automated alert system. Each month he runs a report to find out who has recertified and what further action is required.

“This is a huge time saver,” Poffenberger said. “Having the whole process automated helps a great deal. People often lose track of these types of things, but with TargetSolutions, they’re assured reminders at 90 days, 60 days and 30 days. They know they have to get out and get recertified. This has proven to be huge for us.”

After a decade on the platform, Holy Spirit EMS continues to believe in TargetSolutions. Poffenberger said he occasionally checks into alternatives on the market just to see what is out there, but he’s always reminded TargetSolutions is the industry’s leader.

“I’m often asked, how do you manage all those people?” Poffenberger said. “I just tell them, it’s simple we subscribe to TargetSolutions.”

  • Please click here to download this success story.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver training and track all station-level tasks, certifications, and activities.