Technology with a Purpose

All posts in Company Blog

ISO Updates Require Simple Adjustments to Your ISO Credential in TargetSolutions

By making these simple updates to your ISO credential, your department will be current with changing ISO requirements and ready for its next training review. 

Is your department using TargetSolutions to track ISO training hours? Updates in ISO training criteria and new courses in the TargetSolutions’ platform require simple adjustments to your department’s ISO credential. These easy updates will help your team prepare for its next ISO audit.

The most recent ISO credential updates include:

  • Daily SCBA / PPE Checks Removal from ISO
  • Updated Community Risk Reduction Training Qualifications (Inspector, Investigator, Life Safety Educator)
  • Addition of New Courses from RedVector
  • Inclusion of New NFPA and RT-130 Content from 2017
  • Organization of LearnSmart Courses (should not be used in ISO credential)

Daily SCBA/PPE Checks Removal

As Daily Apparatus Checks were removed from ISO training standards in 2013, daily SCBA and PPE checks no longer count toward ISO training. While these routine checks are critical to the safety and effectiveness of fire departments, they do not qualify as a training activity. These checks should be removed from your ISO credential to keep your mandatory training bundles organized.

Updated Community Risk Reduction Training Qualifications

When tracking training for Community Risk Reduction Training requirements (Fire Inspector, Fire Investigator and Fire Life Safety Educator), it’s important to note that a course or activity cannot count toward more than one qualification. “Double dipping” is not be accepted by the ISO when analyzing your department’s training hours. Therefore, to ensure your personnel are fulfilling the appropriate number of hours for their certifications, make sure to organize your “buckets” in the ISO credential.

Addition of New RedVector Courses  

TargetSolutions received 34 new courses from RedVector, which like TargetSolutions is a brand under Vector Solutions. These courses provide a refreshing training experience with online lessons new to your department’s personnel. Incorporating new courses into your ISO credential keeps annual training from becoming routine and monotonous. To add these courses, simply tag them according to the appropriate category and add them to your credential in Manage Credentials.

Inclusion of 2017 NFPA Content and RT-130 Wildland Refresher Training 

In 2017, TargetSolutions added a new video-driven training series to highlight key learning objectives for fire departments. These courses written to NFPA standards include the NFPA 1410 series, which received silver honors for the Brandon Hall Group Excellence in Learning Award. While your company may have already completed these courses, it’s important to add and sort them into your ISO credential “buckets” to receive ISO training credit.

Organization of LearnSmart Courses

While TargetSolutions’ courses for IT & Security, Business Skills and Office Productivity certainly deliver value to your administration team, they do not count toward ISO training. To keep your ISO credential as simple as possible, refrain from adding LearnSmart courses to company officer buckets and remove any existing courses. Rather than cluttering your ISO credential, perhaps create a separate credential with LearnSmart content for career pathing purposes.

For more information on TargetSolutions’ ISO Training Tracker, please check our online help system.

 

 

TargetSolutions Revises Water Industry Advanced HAZWOPER Awareness Training Series

TargetSolutions’ four-part series, Advanced HAZWOPER Awareness, uses video-driven content and engaging imagery to help water industry professionals review crucial procedures for handling hazardous materials.

When it comes to working with hazardous substances or being exposed to other health or safety risks, organizations need a Hazardous Waste Operations (HAZWOPER) training program that can be easily delivered and renewed on an annual basis.  TargetSolutions’ 4-part Water Industry Advanced HAZWOPER Awareness series, in the water and wastewater training catalog, addresses the specific requirements for water industry professionals with an eight-hour refresher training. With a fully updated interface and new content upgrade, employees taking the modules are more engaged and can better understand procedures.

Advanced HAZWOPER Awareness is now delivered in a video-driven format with a course host to guide learners through each lesson. To maximize retention of the courses, the modules’ images and text were also updated with all-new material with the assistance of subject matter experts.

Upon completing the eight-hour series, employees will have completed the following objectives:

  • Review Hazardous Substances and Regulations
  • Gain an understanding of Material Safety Data Sheets (MSDS)
  • Recognize how hazardous substances are labeled, placarded, and identified
  • Gain an understanding of the health effects of dealing with Hazardous Materials and Waste
  • Review basic toxicology and the routes of exposure into the human body
  • Understand how to control exposures using Personal Protective Equipment (PPE)
  • Review the emergency responder’s role
  • Review the Incident Command structure

“In the water industry, proper safety measures around hazardous materials protect both employees and the public. TargetSolutions’ newly revised advanced HAZWOPER series is led by an instructor and is designed for water industry personnel and the hazardous situations they frequently encounter.”

Bryan Fitzgerald, Content Manager, TargetSolutions

As employees progress through the objectives, in-course quizzes check for comprehension and an end of course exam with a minimum passing score proves competency in the subject. In addition to TargetSolutions’ Water Industry Advanced HAZWOPER Awareness series, an assessment of the hands-on performance of work tasks is also necessary and should be procured through your management or training coordinator.

For questions about TargetSolutions’ updated HAZWOPER series, please contact us today (800) 840-8048!

Help Center Revamped with Platform Best Practices for Setting Up TargetSolutions

As the leading Software as a Service (SaaS) training management system for public entities, TargetSolutions is focused on continuously improving its powerful applications to help agencies streamline training and track compliance.

Five new videos were recently added to TargetSolutions’ Help System. These videos cover best practices on how to maximize TargetSolutions’ most utilized training tools. The HD-quality videos provide tips and tricks for scheduling, delivering and tracking training.

Here’s an overview of each video lesson:

CredentialsBest Practices for TargetSolutions Platform

With TargetSolutions’ Credentials application, you can deliver important assignments as a bundle. By building credentials for mandatory training, platform managers and users can easily track training progress and stay ahead of expiring licenses or certifications.

Watch Video >

Reportable Components

Reportable Components allow platform managers to record the training information you need for activities. Track training data with customizable features and simplify the reporting process with drop-down menus and other automated answers.

Watch Video >

Activities Builder

When creating and naming activities inside the Activities Builder application, consistency is key to staying organized. Develop a naming structure that makes sense for your organTargetSolutions Platform Best Practicesization, create broad categories and make subfolders for specific activities.

Watch Video >

File Center

As the resource library for your organization’s training, you should establish an organized system with broad folders and subfolders to keep access simple. Additionally, limit access to the File Center to ensure the integrity of your records.

Watch Video >

Setting Up Supervisors

Setting up supervisors helps administrators maintain training records and manage users’ training progress. When selecting supervisors, be sure to keep access simple and train them on their responsibilities before implementing TargetSolutions to the whole organization.

Watch Video >

For questions about TargetSolutions’ online training management system, please visit our Help System or contact us today (800) 840-8048!

Why You Should Attend One of TargetSolutions’ Upcoming User Group Training Workshops


TargetSolutions’ special user group training workshops present invaluable opportunities for attendees to meet with peers to exchange knowledge and learn new platform utilization tricks.

When exploring the vast frontier of learning management systems, chances are good at some point you will be invited to attend a user group. But what is a user group and what can it do for you?

A user group can be defined as a collection of people who meet to exchange information and views on a piece of software or technology. User groups occur every day around the world for every piece of technology imaginable, including video games, software, computers, and in this case, TargetSolutions’ online training and records management system.

2018-ts-firehouse-workshop-logo-digitalFor example, TargetSolutions holds a user group in downtown San Diego during the annual Firehouse World convention. This year’s event, which is now open for registration, will be hosted on Tuesday, March 6 at the Marriot Gaslamp Quarter, will connect TargetSolutions’ account managers with users of the platform in an opportune presentation of tips and tricks to demonstrate the system’s full potential.

Typically, user groups take on the form of specialty workshops composed of stations set up for users and account managers to engage in specialized one-on-one training and demonstrations. From coast to coast, more than 4,000 organizations using TargetSolutions communicate via phone or e-mail, so personalized face-to-face interaction is easily one of the most compelling benefits of such a workshop.

For those who have participated in past user groups, the takeaway is simple: such events enhance relationships and help to build new ones. TargetSolutions’ Regional Sales Manager Kegan Konrady, who is regularly in attendance for company-sponsored user groups, expressed such collaboration in even simpler terms: “It’s always good to be able to put a name with the face.”

An equally invaluable benefit for platform users at these events is the opportunity to interact with other attendees to learn how they use the system for their own organization. For example, the City of Roseville (Calif.) may use TargetSolutions’ online training management system differently than Oklahoma City Fire Department (Okla.).

However, bringing these two agencies together in the same room could undoubtedly reveal capabilities of the platform the other didn’t realize was possible. TargetSolutions is fully customizable and every agency will use it differently, hence why these types of events are the perfect outlet for organizations to learn how to maximize their technology.

Phil Coons, TargetSolutions’ Director of Sales (West), took it one step further by focusing the importance of the events to learn what matters the most to agencies based on geographic needs.

“They bring our clients together and we not only show best practices, but we can learn regionally what matters to the group and allows for cross-education in a peer-to-peer environment,” said Coons. “If there are individuals in attendance who are considering TargetSolutions for their own agency, they get a deeper understanding of TargetSolutions and how their peers are using the platform.”

Indeed, if a friend whose opinions you value recommends a movie, you may be more inclined to watch it. Likewise, if a neighboring fire department or city or government agency has been able to streamline their training with one consolidated online system and offers their stamp of approval, you may be more inclined to take their recommendation.

For more information on TargetSolutions’ training workshops, please contact us today at (800) 840-8046.

Testimonial Video: How TargetSolutions Helps Public Agencies Streamline Training


Agencies using TargetSolutions from across the country discussed eLearning best practices and the future of online training management during Vector Solutions’ 2017 Client Summit.

Agencies from across the country that are using TargetSolutions were recently interviewed by our team about their experiences with TargetSolutions’ online training management platform. Coming from backgrounds in firefighting, training, and administration, each agency not only appreciated TargetSolutions’ robust course library but also valued the platform’s ability to deliver, track and report all training types.

Division Chief of Training, Dan Pfannenstiel, highlighted the options to customize pre-training activities for the West Metro Fire Protection District’s hands-on training. Pfannenstiel praised TargetSolutions’ online activities as an “opportunity for us to help prime people for when they come down so that training is more valid and useful, and they get a chance, through customized content, to see it done right in our own environment.”

TargetSolutions has also enabled these agencies to streamline credentials and records management with a single, centralized location for important training data. Lynn Adgett, Program Assistant of City of Reno, discussed how TargetSolutions helps her team document training hours and track expiring licenses and certifications. She remarked, “we can now maintain (credentials) and we can stay on top of things”.

The 2017 Client Summit covered eLearning best practices and the future of online training. Using attendees’ input, Vector Solutions has worked to introduce new strategies to continue innovative training approaches that closely connect knowledge and performance for a safer, more effective workforce.

If you would like what other training leaders who have implemented TargetSolutions have to say, please view these Success Stories.

TargetSolutions’ Online Police Training Courses Meet Continuing Education Requirements in Various States

Police Training Requirements by State | Police Training Online
With TargetSolutions you can schedule, deliver and track online police training covering high-risk, low-frequency topics. The compelling content has proven to keep law enforcement officers prepared and is accepted in numerous states across the country. See below for the status of your state.

Online Police Training Options by State: 2018 Edition

TargetSolutions offers more than 240 online law enforcement training courses and videos to help police agencies educate personnel, achieve compliance and reduce liability. Covering highrisk, low-frequency events, TargetSolutions’ police training courses are created by subject matter experts and feature real-life scenarios, dynamic interactions, and mobile compatibility.

There are 12 states that require state approval, and TargetSolutions is approved in those states: Alaska, Georgia, Indiana, Michigan, Missouri, Minnesota, Nevada, North Dakota, New Mexico, Oklahoma, South Carolina and Texas.

18 states require continuing education (CE) without approvals and are free to utilize TargetSolutions: Alaska, Colorado, Florida, Iowa, Kansas, Louisiana, Massachusetts, Nebraska, New Jersey, New York, Oregon, South Dakota, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

Organizations That Accept Online Police Training by TargetSolutions

In addition to the state approvals, here are the organizations that accept online police training courses offered by TargetSolutions:

Alabama: Alabama POST


Alaska: DPS Alaska Police Standards Council


Arkansas: Commission on Law Enforcement Standards and Training


Colorado: Colorado POST


Florida: Florida Division of Criminal Justice


Georgia: Georgia POST


Indiana: Indiana Law Enforcement Academy


Iowa: Iowa Law Enforcement Academy


Kansas: Kansas Commission on Peace Officers’ Standards and Training (KS•CPOST)


Louisiana: Louisiana Commission on Law Enforcement (LCLE)


Massachusetts: The Municipal Police Training Committee (MPTC)


Michigan: Michigan Commission on Law Enforcement Standards (MCOLES)


Missouri: Missouri POST


Nebraska: Nebraska Law Enforcement Training Center


Nevada: Nevada POST


New Jersey: New Jersey Division of Criminal Justice


New Mexico: New Mexico Department of Public Safety


New York: New York State Division of Criminal Justice Service


North Dakota: North Dakota POST


Ohio: Ohio Peace Officer Training Academy


Oklahoma: Oklahoma Council on Law Enforcement Education and Training


Oregon: Department of Public Safety Standards and Training


South Carolina: South Carolina Criminal Justice Academy


South Dakota: Law Enforcement Training, Division of Criminal Investigation


Texas: Texas Commission on Law Enforcement


Utah: Utah Department of Public Safety


Vermont: Criminal Justice Training Council


Virginia: Virginia Department of Criminal Justice Services (DCJS)


Washington: Washington State Criminal Justice Training Commission


West Virginia: Division of Justice & Community Services


Wisconsin: Wisconsin Department of Justice Training & Standards Bureau


Wyoming: Wyoming Law Enforcement Academy


TargetSolutions’ online police training catalog features courses covering high-risk, low-frequency events, as well as other topics germane to law enforcement professionals. Course categories include Corrections, Dispatch, Driver Training for Police, Homeland Security, Investigation, Officer Survival and Patrol.
TargetSolutions also features OSHA & Compliance training and Human Resources training, including mandatory sexual harassment training and other valuable courses for supervisors. These courses are aimed to educate public safety officers, mitigate risk and reduce workplace claims.
Check back often as many states are in the approval process for online police training.
If you would like more information about your state’s accreditation status for online police training, please contact us at (800) 840-8048 or via e-mail at TSaccreditations@targetsolutions.com

New Webinar Explores Fundamentals of Fire Dynamics Training

fire dynamics training

A recently broadcast webinar focuses on the always-evolving essentials of fire dynamics training and how to prepare your cadre for such scenarios.

A new TargetSolutions-sponsored webinar delivered by Firehouse.com presents an overview of fire dynamics training and how it can benefit the fire service. Developing & Implementing a Comprehensive Fire Dynamics Training Program originally aired on December 5 and is currently available for streaming. Hosted by Fire Behavior Instructor Ian Bolton from the District of North Vancouver Fire and Rescue Services (British Columbia), the 80-minute webinar offers a rich selection of topics pertaining to fire dynamics training and how preparing for such instances can protect battalions everywhere.

Bolton defines fire dynamics training as “the study of how fires start, grow and spread.” Utilizing a collection of graphics, videos, charts, and other forms of multimedia, Bolton plows through the essentials of evolving fire behavior as it pertains to the fire service.

Emphasis is placed upon the importance of maintaining fire dynamics training through quality instruction. The problem, however, is that this type of training is still relatively new to the fire service. “We don’t need good instructors, we need great instructors,” said Bolton. “There’s not a lot of material out there that can help us train fire behavior and fire dynamics.”

Topics covered in this webinar include:

  • Fire Service Culture and the Diffusion of Innovation Theory
  • Legacy Fuel vs. Modern Fuel
  • Instructor Development
  • Fire Behavior Training
  • Modern Fire Environment
  • Health & Safety
  • Live Fire Training

Citing Robert De Niro’s arson-investigating character from the 1991 blockbuster Backdraft, Bolton certifies the notion that fires are always evolving due to the continuous advancement in the fuels that power them. “Fires move not because of physics but because it wants to,” said Bolton. “We use a lot of that language when we talk about fire as well.”fire dynamics training

“Fire does not respond based on greed, ideology, or hatred. Fire responds based on physical and chemical limitations that govern our world and the variables that influence it. Fire is very predictable when we can understand those pieces and gather information on the fireground.”

The importance of training and preparing for such events is stressed throughout the presentation, particularly when it comes to live fire training. As Bolton points out, it’s imperative that companies aren’t being set up for failure, hence the need to always review these fire dynamic fundamentals.

To learn more about fire dynamics training and how to implement a program for your department, please click the button above or click here to listen to the pre-recorded webinar.

For information about how TargetSolutions can help streamline your department’s training, please contact us today at (800) 840-8048.

TargetSolutions’ Top Enhancements of 2017

TargetSolutions’ top enhancements of 2017 have helped public agencies streamline training management and simplify compliance.

As 2017 comes to an end, TargetSolutions is highlighting our top 8 enhancements that helped streamline delivering training and ensuring compliance for agencies across the country. TargetSolutions spent this year prioritizing your feedback through surveys, user groups and other methods to develop valuable platform and content upgrades to simplify every aspect of training management.

TargetSolutions’ top enhancements and new features of 2017 include:

  1. NFPA 1410 Evolutions Series
  2. Accident Tracking System
  3. SDS Management System
  4. Event Management Upgrades
  5. Activities Builder Improvements
  6. Activity Upload to Credentials
  7. More Mobile-Friendly Updates
  8. Multiple Day Duration for Activities

NFPA 1410 Fireground Evolutions Series

The award-winning NFPA 1410 evolutions series was created through the collaboration of subject matter expert Paul Costello, Training Officer at Hillsborough County Fire Rescue, the St. Charles Fire Department and Pasco County Fire Rescue, and Vector Solutions representatives. Delivered in HD-quality videos, this series features detailed, step-by-step demonstrations of 14 fireground evolutions. In September, TargetSolutions was recognized by the Brand Hall Group Excellence in Learning Award and received silver honors in the “Best Use of Video for Learning” category.

Accident Tracking System

TargetSolutions’ new Accident Tracking system delivers an online tool for public entities to manage work-related accidents and injuries. The Accident Tracking system features simplified reporting, faster filing of accidents and intuitive data to help organizations respond sooner and prevent future risk through additional training.

SDS Management System

TargetSolutions’ new online SDS Management system helps agencies manage chemical and safety data sheets across their entire organizations. Virtual SDS collections improves compliance with important OSHA and GHS requirements by simplifying the maintenance and access to crucial chemical safety data information. Easily sort SDSs by location, print secondary labels and upload custom SDSs for a safer workforce.

Event Management Upgrades

Based on client feedback, TargetSolutions completely updated the Event Management application for seamless creation, scheduling and management of organizations’ events. New functionalities such as the addition of the Manage Events tab in the Administration section, greater search and sorting abilities, control of supervisory rights and easy event enrolment saves organizations time. Additionally, improved attendance reports allow platform managers to use an event’s attendee list to give credit for activities and generate more intuitive reports.

Activities Builder Improvements

TargetSolutions’ Activities Builder application was fully updated with mass management functionalities to edit, organize or archive multiple activities in just a few clicks. Activity pass through and file versioning streamline delivering an activity by allowing platform managers to assign it to users as it is created and automatically updating files in current activities as new versions are uploaded in the File Center.

Activity Upload to Credentials

Adding activities to credentials is now a painless process. Platform managers can add an activity to a credential as the activity is created – bypassing the Manage Credentials function. It’s simple to add as many activities as needed to develop custom credentials that cover all necessary topics for the subject.

Mobile-Friendly Updates

TargetSolutions’ online training catalog features thousands of mobile-compatible courses for public agencies. New platform upgrades make tracking compliance more mobile-friendly with easy uploading of pictures of licenses or certifications directly from a mobile device. This enhancement saves users time showing proof of completions by bypassing the desktop computer and File Center.

Multiple Day Duration for Activities

As some activities cannot be fully completed in a single day, activities can now be tracked over the course of multiple days. Users can leave a “paper trail” within an activity to allocate time spent completing it. Then, when all parts of the activity are done, a user can submit just one completion.

If you have questions about any of TargetSolutions’ top enhancements of 2017, please contact us today (800) 840-8048!

Get to Know TargetSolutions’ Account Manager: JD Medford

Coming from Dallas to San Diego, JD Medford recently joined the TargetSolutions team as an Account Manager. JD previously worked for Nixon, Inc. in the accounts receivable/credit management department. When he discovered the opportunity for account management at TargetSolutions, he knew he was the right person for the job.

Account Manager JD Medford

TargetSolutions’ New Account Manager JD Medford

After working at TargetSolutions for a couple months, JD came to admire the diversity of solutions he and his team can provide for clients. He is interested by TargetSolutions’ flexibility to customize users’ training experience and went on to explain, “we have a great platform that really helps make a difference.”

When asked what the best part of his new job was, JD expressed: “Everyone has been incredibly helpful and accommodating. I’m glad to come to work every morning, and it feels great to be part of a strong team.”

To learn more about JD check out this recent Q-and-A:

What is your favorite movie?

City of God directed by Fernando Meirelles and Kátia Lund

What are your top 2 favorite foods?

I love all Mexican food and my grandmother’s fried chicken

What was the last book you read?

Capital Without Borders

Describe your dream vacation?

I’d love to go hiking in the Appalachians.

Where is the last place you traveled?

We took a family vacation last August to Portland.

 

TargetSolutions Unveils New Bundle of OSHA Safety Training Courses

TargetSolutions has released 40 brand new OSHA safety training courses that collectively offer more than 35 hours of content designed to keep your organization safe and in compliance.

In response to an increased demand for general Occupational Safety and Health Administration (OSHA) training courses, TargetSolutions is announcing the release of 40 brand new additions to TargetSolutions’ OSHA catalog. This exciting new bundle, which is written to the federal standard, collectively amasses more than 35 hours of premium training content that features exclusive instructor-led video presentations, complete audio voiceover narration tracks, and engaging multimedia to provide an immersive learning experience.

Some of the titles in this bundle include:

  • General Industry Safety – Hearing Conservation
  • Walking and Working Surfaces
  • Legionella Prevention and Control
  • Incident Reporting and Investigation
  • Electrical and Arc Flash Hazards
  • OSHA Safety: Introduction to Powered Industrial Trucks
  • Occupational Safety Training: Introduction to Industrial Hygiene
  • And many, many more

“Over the past year we’ve received a number of customer requests for additional general OSHA safety training courses, so our Product and Content teams have worked diligently to make that a reality. Covering a range of safety and compliance topics, we believe this new bundle will satisfy the need for additional OSHA content.”

Jennifer Jones, Director of Product & User Experience, TargetSolutions

TargetSolutions’ OSHA safety training catalog now features more than 90 hours of interactive content that is designed to comply with federal and state regulatory agency training mandates. Complete all of your required OSHA compliance training courses online, eliminating the logistic issues inherent in traditional training methods.

Online OSHA safety training courses are available 24/7 and provide flexible learning that can save your organization time and money. In fact, TargetSolutions’ 10 most popular OSHA training courses for 2017 have amassed more than 160,000 total completions.

For more information on this new bundle of OSHA safety training, please contact us today at (800) 840-8048.