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New Enhancements for Managing Training Attendance, Customizing Activities, Mass Managing Credentials

The latest round of updates to TargetSolutions’ online training management system include enhancements designed to improve highly-utilized features in Manage Events, Manage Credentials and Activities Builder. 

TargetSolutions is the industry leader in online training and records management not solely due to its comprehensive catalog and training tools, but also because of the continuous effort to fulfill your organization’s training needs. TargetSolutions prioritizes your feedback to develop impactful change with each platform enhancement. This latest round of updates improves highly-utilized features in Manage Events, Manage Credentials, and Activities Builder, focusing primarily on these new capabilities:

  • Managing event attendance records
  • Allowing multiple resources to be added to an activity
  • Mass manage user credential status changes

Managing Event Attendance Records

Managing events is streamlined with TargetSolutions' latest enhancements.

Managing events is streamlined with TargetSolutions’ latest enhancements.

Optimized functionalities in the Events application simplify managing training attendance and produce more intuitive records. In addition to new components that allow you to take attendance in your created event, these updates also offer the ability to directly access an attendance list.

From there, you have the options to use your generated attendance list to create an attendance record or record completions for an activity. Publishing such a record allows you to share attendance data for an event across the entire platform. The option to use the attendee list to record completions allows you to give users credit for an activity directly from the associated event.

New search functionalities also provide platform managers with greater flexibility when managing training attendance for specific events. Easily find the right event according to its creator, date or location.

Adding Multiple Resources

Enhancements in Activities Builder further customize activities with external files that aim to improve the learning experience. Multiple resources can now be added to activities in a single convenient Resource component. Additionally, instead of first uploading files to the File Center, you can add files to an activity directly from your computer (and select the option to add them to the File Center simultaneously).

Once multiple resources are added, you can edit the instructions and choose an e-signature option for each file.

Mass Managing User Credential Statuses

Mass activation or inactivation is another update in TargetSolutions’ push for mass management capabilities in just a few clicks.

Platform managers can easily update users’ statuses as active or inactive for renewed or completed credentials. The ability to change users’ statuses as a group saves time and improves organization when coordinating new or expired credentials. Once a user is marked inactive, it is easily reversible in the Inactive Users tab – and vice versa.

If you have any questions regarding TargetSolutions’ latest platform enhancements, please check out our help center or contact us today at (800) 840-8048!

The Next Evolution of Firefighter Training

Here’s an updated look into some of TargetSolutions’ firefighter training offerings including new and enhanced courses, testimonials, and health & wellness solutions for the fire service.

TargetSolutions isn’t just a solution for fire department training, it’s the solution. Gone are the days of scavenging through boundless piles of papers and arrived in their place is a simplified best-in-class training solution.

TargetSolutions’ online course catalog is packed with 450 hours of interactive training lessons highlighted by 2017 updates to Wildland Firefighting, a complete ARFF training package, and our award-winning NFPA 1410 Evolutions series. Our content team is constantly patrolling each course in order to apply modernizing updates that integrate video-driven lessons and audio narration along with engaging multimedia and user-friendly interfaces.

Departments across the nation are enjoying the rousing benefits of TargetSolutions’ ISO Training Tracker with success stories richly abound. Oklahoma City Fire Department (OK) powered itself to a Class 1 ISO rating, consolidating all of its original tracking methods into one centralized hub with TargetSolutions’ cutting-edge learning management system. On the flip side, Cherry Hill Fire Department (NJ) implemented TargetSolutions’ powerful online training management system to keep their top ISO classification. What used to take countless amounts of man hours and money in order to organize all of the required documentation was alleviated altogether. “We were using about a dozen different programs to capture what TargetSolutions does for us in one,” said Lieutenant William fighter training

A rising concern in the fire service is the continued emergence of issues relating to poor health and wellness. In the past year, TargetSolutions has proudly developed a pair of new training courses to help combat poor health habits and promote positive wellness strategies. Fire Service Health & Safety Parts I & II explore the interconnected concepts of health and safety and how they relate to the fire service, including specific mention of PTSD as it affects firefighters.

Keep an eye open in 2018 for new content and platform updates.

The innovation never stops at TargetSolutions. To learn more about how our online management system can revitalize your department’s training, please contact us today at (800) 840-8048.   

Learn How West Metro Fire Protection District Optimizes Drill-Yard Exercises with TargetSolutions

West Metro Fire Protection District (Colorado), winner of the 2016 Vanguard Award, maximizes its use of TargetSolutions to manage and track training, optimize drill-yard exercises, deliver valuable pre-course work and much more. 

Over the course of three days, Vector Solutions clients from across the country came together for the 2017 Client Summit to discuss the future of training and eLearning. During the Summit, longtime TargetSolutions user, Division Chief of Training Dan Pfannenstiel, reflected on how the West Metro Fire Protection District (Colorado) utilizes the training platform.

West Metro has relied on TargetSolutions’ online training management system since May 2012. In 2016, TargetSolutions recognized the department’s dedication to innovative tdrill-yard exercisesraining with the prestigious Vanguard Award. West Metro’s progressive approach to maximizing their training resources earned them this well-deserved recognition.

Pfannenstiel attributes his department’s training success to TargetSolutions’ robust course library, customizable content and flexible training hours. As a result of using TargetSolutions for pre-training, West Metro is able to make the most of its hands-on training time. The benefits are clear: online pre-training effectively prepares West Metro’s firefighters for what’s to come during drill-yard exercises and communicates what is expected of them. “An area we use strongly is the concept of loading the learner with pre-knowledge prior to them coming down,” said Pfannenstiel. “They get the opportunity to learn for the first-time and gain that knowledge or refresh their knowledge base through that online delivery system.”

Pfannenstiel praises TargetSolutions’ pre-training activities as an “opportunity for us to help prime people for when they come down so that training is more valid and useful, and they get a chance, through customized content, to see it done right in our own environment.”

For any questions about how TargetSolutions’ powerful online training management system can help your department, please contact us today (800) 840-4048!

The Top 5 Questions Asked During the Purchasing Process for Cities and Municipalities

TargetSolutions is built to streamline training for local government and public entities. Often times during the purchase process we’re asked questions about the cost of eLearning, how the implementation process is and what to expect during the onboarding process. So, we’ve put together a list of the top 5 questions asked during the purchasing process. 

Thousands of public entities across the country rely on TargetSolutions to ensure employees are prepared to perform safely and efficiently in their work environment.

If you are considering TargetSolutions for your agency, we’ve got answers to your organization’s most frequently asked questions:

How Will TargetSolutions Fit into Our Budget?

TargetSolutions does not believe one size fits all when it comes to training and understands the challenge to deliver cost-effective training for thousands of employees. Using TargetSolutions, you can develop a plan that accommodates your agency’s size and budget without sacrificing quality of training. TargetSolutions offers more than 1,000 online courses for public entities and saves organizations time and money with training available 24/7. Compare how much you can save with TargetSolutions vs. traditional training methods with the ROI Calculator.

Can TargetSolutions Be Used as an LMS?

Yes. TargetSolutions is a complete Learning Management System (LMS). TargetSolutions’ online training and records management system allows agencies to deliver, track and report all types of training from a single platform. This all-in-one solution features an extensive course library to ensure the right people fulfill standards for OSHA, HR, driver safety and more. In addition to delivering content, TargetSolutions streamlines communication and centralizes employee training data with a revolutionary recordkeeping application. We are in an era where eLearning for local governments has never been more efficient.

Can TargetSolutions Track License and Certification Expiration Dates?elearning for local governments

Yes. With TargetSolutions, you’ll never have to second-guess employees’ qualifications to perform essential tasks. TargetSolutions has the capabilities to track all forms of training to help you manage compliance in just a few clicks. In the TargetSolutions platform, you can build credential packages with custom and standardized content that satisfies state and federal requirements. Managing expirations is also simple with automated reminders for individuals to complete credential training before their licenses expire. It also allows you to oversee all of your employees’ progress by generating specific, intuitive reports.

Does TargetSolutions Support Third-Party Content?

Yes. In addition to TargetSolutions’ course catalog of safety and compliance training, you can use TargetSolutions to deliver your own policies, create custom content and access employee data from HRIS. To improve communication across the agency, you can attach policies and additional documents to courses and activities for users to read. Compatible file types include doc, ppt, pdf, mov, mp4, SCORM and more! Platform managers have the options to assign custom-built activities or upload SCORM files for employees to access as a TargetSolutions course.

What Is TargetSolutions’ Implementation Process?

TargetSolutions operates as a Software as a Service (SaaS). From day one, you will have a TargetSolutions account manager to help with anything your agency needs to train effectively – whether it be your platform setup, the implementation of courses and custom activities, or support for any questions you may have. There is no software installation required. Once your agency’s site is ready, employees only need a web-enabled device that meets the system’s requirements to start training.

Are you interested in learning more about our eLearning for local government training program? Take a look at our download library.

For more questions about eLearning for local governments or TargetSolutions’ online training catalog for cities & municipalities, contact us online or by phone at (800) 840-8048!


Protect Your Network and Private Data with TargetSolutions’ Computer Security Awareness Training Course

TargetSolutions’ Computer Security Awareness training course is an hour-long lesson that focuses on the fundamentals of cyber security.

A recent study found that every individual record that is compromised or stolen as part of a data breach costs an organization an average of $158. In the event of a breach of more than 10,000 records, the total costs can swell to hundreds of thousands and even millions of dollars. Even with strict protocols in place, computer security awareness is something that all employees need to be aware of. With an endless supply of viruses, worms, malware, and hackers looking to illegally gain access to sensitive information, it should always be a top priority to ensure that your data is safe and secure.

TargetSolutions’ Computer Security Awareness online training course covers the essentials of cyber security and offers tips to avoid intrusive data breaches and damaging phishing attacks. Consisting of 10 learning modules followed by a 10-question exam, this course offers a solid overview of cyber security to users of all skill levels.

“Computer security should be everyone’s responsibility. One bad move can potentially cripple an entire network, so it’s important that your entire organization is on the same page when it comes to keeping your data and personal information secure.”

Bryan Fitzgerald, Content Manager, TargetSolutions

Topics of this course include:

  • Defining computer security
  • Explaining why it is essential to have knowledge of and practice computer security both at home and in the workplace
  • List and define the different types of security threats computer usage presents
  • Define and differentiate between the various types of malware
  • Identify and implement basic protective strategies one uses to practice computer security

TargetSolutions also offers a premium selection of IT & Security training courses designed to help IT personnel operate their organization’s front- and back-end technology at an optimum level. This dynamic, video-based training provides results-driven courses as well as skills prescribed by certification authorities, including Microsoft, Cisco, CompTIA and others.

For more information on Computer Security Awareness or of our premium line of training courses, please contact TargetSolutions today at (800) 840-8048.

TargetSolutions’ Advanced HAZWOPER Awareness Training Series Undergoes Enhancements

TargetSolutions’ Advanced HAZWOPER Awareness series, recently enhanced with new content, multimedia, and video, provides eight hours of online hazardous materials training that covers the essentials of preventing and managing hazardous events.

Even with the best prevention methods in place, incidents involving hazardous materials are bound to happen. Understanding the nature of hazardous materials – and how to respond to various types of incidents – will help you quickly manage a dangerous situation and minimize damage.

TargetSolutions’ Advanced HAZWOPER Awareness is a four-module series of online training courses designed to educate personnel on hazardous materials, effective communication strategies, personal protective equipment (PPE), preventative measures, and much more.

Packed with eight hours of hazardous materials training, this four-part series has been reinvented with updated content, enhanced multimedia, and is now presented in a video-driven, instructor-led format.

Here is a breakdown of each module in the series:

Module 1: The series begins with a summary of the different environmental regulations surrounding the issue of hazardous materials and hazardous waste. The module presents the identification of different types of hazardous wastes and their classifications in order to prevent hazardous waste incidents.

Module 2: The second installment discusses various methods used to identify hazardous materials and substances, both in transport and industry.

Module 3: This course explores the potential risks of working with hazardous chemicals and their effects on the body, including routes of entry and basic toxicology.

Module 4: The final lesson in the series focuses on employee awareness when working around hazardous materials, steps for proper handling of hazardous materials, preventative measures to curtail hazardous incidents, and mitigation methods.

“These types of incidents are bound to happen, regardless of how much caution is taken. That’s why it’s important for first responders to equip themselves with hazardous materials training and to be ready for when they do occur. These courses have been updated, they have been enhanced, and they’re incredibly important for anyone who will be exposed to hazardous incidents.”

Bryan Fitzgerald, Content Manager, TargetSolutions


TargetSolutions’ course catalog also features other courses that discuss hazardous materials, including First Responders Operations Level Refresher (four modules), Introduction to Hazardous Materials (EMS), Hazard Communication (OSHA), Hazmat Spill Prevention & Control (OSHA), and Hazmat Transportation (OSHA), among others.

If you have any questions online hazardous materials training or about TargetSolutions’ online training catalog, please contact us today at (800) 840-8048.

TargetSolutions’ Top 10 OSHA Training Courses for 2017

TargetSolutions’ top 10 OSHA training courses for 2017 have thus far amassed more than 160,000 total completions. 

TargetSolutions’ online training management system features more than 60 hours of OSHA safety training that complies with local, state and federal training mandates. Online OSHA training courses are available 24/7 and provide flexible learning that save organizations time and money.

With more than a month remaining in 2017, TargetSolutions’ most popular courses in the OSHA & Compliance catalog totaled more than 160,000 course completions. These courses address a variety of topics within occupational health and safety and compliance.

Here are the top 10 OSHA training courses based on total completions in 2017:

  • Sexual Harassment Awareness helps prevent incidents of sexual harassment in the workplace and provide guidelines on what to do if such an incident occurs. It aims to help employees recognize the seriousness of violations of their sexual harassment policy and help victims come forward.
  • Bloodborne Pathogens Safety explains the requirements for complying with OSHA standards and provides practical information on the various diseases and protection strategies associated with bloodborne pathogens. The course incorporates the updated 2001 OSHA standard that were made in compliance with the Needlestick Safety and Prevention Act.
  • Back Injury Prevention recognizes that the back is the most injury-prone part of the body, but most back injuries are preventable. This course highlights techniques for protecting and strengthening the back to avoid common injuries that can result in pain, lost work time, inconvenience and possible disability.
  • Hearing Conservation outlines the requirements of a Hearing Conservation Program to prevent hearing loss – one of the most common occupational diseases and second most self-reported occupational illness or injury. Continued exposure to OSHA’s defined noise level of more than 85 decibels means a company must have a Hearing Conservation Program.
  • Hazard Communication satisfies OSHA’s Hazard Communication Standard (HCS) to ensure information about chemical dangers is shared with those who need to know. This course emphasizes how to comply to HCS and incorporates recent changes made to the standard in accordance with the Globally Harmonized System (GHS) of Classification and Labeling of Chemicals.
  • Lock-Out / Tag-Out helps safeguard employees from hazardous energy while they are performing service or maintenance on machines and equipment. The course outlines the procedures necessary to properly shut down and lock-out or tag-out these machines.
  • Slips, Trips, and Falls Prevention ensures compliance to the OSHA standards for walking and working surfaces. This course helps reduce fall accidents that cause 15% of all accidental deaths.
  • Fire Extinguisher Safety educates personnel on how to operate fire extinguishers to suppress small, incipient stage, accessible fires before these fires can grow and intensify.
  • Workplace Diversity promotes an awareness about different cultures and backgrounds to help bring unity and tolerance to the workplace or community.
  • Workplace Violence provides guidance for employees to prevent workplace violence by identifying risk factors and steps to handle incidents. This course helps organizations and individual employees develop violence prevention programs that ensure safety.

For questions about TargetSolutions’ OSHA & Compliance course library, please contact us today at (800) 840-8048!

Enhanced Multimedia and New Video Format Headline Fleet Program Updates

TargetSolutions has made revitalizing updates to two key online driver safety training courses in its Fleet Program: Dangers of Speeding and Seat Belt & Airbag Safety.

In an ongoing effort to upgrade its versatile Fleet Program, TargetSolutions has made modernizing updates to two key lessons. Dangers of Speeding and Seat Belt & Airbag Safety have both been completely revamped and restyled in an instructor-led video format with an invigorating multimedia interface.

Updating these online driver safety training courses has been a goal that TargetSolutions set out to accomplish at the start of the year. These two modules will be the eighth and ninth lessons of the program that have been revitalized since turning the calendar with more on the way.


Dangers of Speeding

  • Describe the pervasiveness of the problem and understand why drivers speed
  • Discuss the legal consequences of speeding
  • Analyze the dangers and costs of speeding
  • Identify stopping distances
  • Explain how to avoid speeders
  • Discuss how to determine the appropriate speed for each circumstance.

Seat Belt & Airbag Safety

  • Describe the benefits of wearing seat belts
  • List the three types of collisions that occur in a crash
  • Explore the benefits of airbags
  • Interpret the benefits of proper use of child safety seats
  • Discuss the laws that pertain to seatbelts; child safety seats, and airbags

“Our clients have been requesting these updates to our Fleet Program and we have duly responded with nine optimized courses so far this year. This is our way of showing that your voices are always heard with TargetSolutions.”

Bryan Fitzgerald, Content Manager, TargetSolutions

Check out our course catalog for a complete listing of our Fleet Program lessons. For more information on these online driver safety training courses or if you have any questions, please contact TargetSolutions today at (800) 840-8048.

The Might of Innovation: Meet the ISO Training Tracker

Managing your department’s ISO training requirements is no easy task, but TargetSolutions’ powerful ISO Training Tracker simplifies the entire process to save you time and money. 

Once upon a time it would take hours, days, or even weeks to prepare for a dreaded Insurance Services Office (ISO) audit. Ask any experienced training officer, and they can probably tell you a horror story about their last ISO review.

Fortunately, there is an answer to help with managing your department’s ISO training requirements and reporting nightmares. That answer is TargetSolutions and its revolutionary ISO Training Tracker.

Equipped with a ready-made web-based package of online training courses and digital tracking reports, which are specifically built to meet the ISO’s stringent standards, it’s never been easier to manage ISO training hours.

How Does the ISO Training Tracker Work?

TargetSolutions, the fire service’s leading provider of computer-based training management applications, has built a system that automatically tracks completed assignments and generates detailed reports structured perfectly for the ISO’s reviewing process.

This one-of-a-kind solution blends online courses with instructor-led and drill-yard training activities. It comes packed with powerful features to ensure your training is right on par with the ISO’s requirements. Some of the highlights of the ISO Training Tracker include:

  • Credentials: Ensures recertification requirements are met through online application.
  • Custom Activities: Trackable electronic forms built specifically for an agency’s requirements.
  • Training Assignments: Ready-made training assignments covering ISO Driver Training, ISO Officer Training, ISO Hazmat Training, ISO Company Training and ISO Facilities Training.

The million-dollar question is if the ISO Training Tracker works? The answer is a resounding yes. The Oklahoma City Fire Department (OK), a battalion of nearly 1,000 personnel, not only simplified the management of its ISO training requirements, but also powered itself to a Class 1 ISO rating utilizing TargetSolutions’ ISO Training Tracker.

“Our training records are much improved so we’re better at capturing training at the station level than ever before,” said Chief Keith Bryant. “(TargetSolutions is) one of those pieces of technology that makes us better at what we do. This was something we needed for a long time and we’ve seen immediate improvements. The mass data that you have to collect and give to ISO for their rating, that’s more readily available with TargetSolutions. It’s better, more accurate.”

But what if your department already possesses a Class 1 rating? Is it worth it to change something that isn’t broken? Lieutenant William Riess of the Cherry Hill Fire Department (N.J.) already had a Class 1 rating prior to implementing TargetSolutions. Nonetheless, he praised the platform for streamlining a colossal task into something that can be completed efficiently.

“We were using about a dozen different programs to capture what TargetSolutions does for us in one. All of what we just went through is alleviated by going with TargetSolutions.”

Lieutenant William Riess, Cherry Hill Fire Department (N.J.)

Struggling to piece together spreadsheets, searching for records, and deciphering what training meets which requirements can make your head spin. With TargetSolutions’ innovative technology, achieving compliance has never been easier, or quicker. The platform offers easy-to-use technology that streamlines and simplifies the reporting process.

ISO Training Requirements

The ISO Training Tracker presents a slick interface to manage ISO training requirements.

“The amount of time I put into it was very minimal,” said Assistant Chief Douglas Cline of Horry County Fire Rescue (S.C.). “I created ISO reports, (the ISO field representative) asked for a couple other little things, and that was it. I probably spent less than 45 minutes on it because I could produce everything I had to produce before he got there.”

Battalion Chief Matt Barnes of the Southern Marin Fire Protection District (Calif.) echoed similar sentiments when asked about his latest ISO review with TargetSolutions.

“(The ISO) basically took my information and said, ‘thank you.’ I was anticipating a much more rigorous type of review but based off the categories TargetSolutions has pre-built, I was able to give specific hours for those categories and it helped a tremendous amount,” Barnes said.

Interested in learning more about the ISO Training Tracker? TargetSolutions’ world-class support team is always standing by to help you along the way. Diving into a brave new world of technology can be intimidating, but with TargetSolutions, you’re never alone.

This is the future of firefighter training. This is TargetSolutions.

About TargetSolutions

TargetSolutions delivers cutting-edge software applications, engaging online training courses, and world-class customer service. The company was founded in 1999 and today there are more than 4,000 organizations across the country using TargetSolutions’ innovative technology to solve their training challenges. For more information on TargetSolutions, check online at

Learn How Columbia Fire Department Simplified Firefighter Training with TargetSolutions

Simplified firefighter training












In a year and a half since implementing TargetSolutions, Columbia Fire Department has simplified firefighter training, streamlined event planning, and is currently working toward earning the top ISO classification.

Ensuring that its cadre of 118 uniformed men and women were on the same page when it came to training was a challenge for the Columbia Fire Department (MO). How do you maintain consistent standards and ensure that training requirements are being met when there’s no surefire way to police or oversee anything?

Since implementing TargetSolutions, Columbia Fire Department has simplified firefighter training en route to becoming a power user.

That’s when the department switched to TargetSolutions. Implementing the powerful records management system in May of 2016 didn’t just streamline their training; it completely reinvigorated it. Consisting of nine stations that serve a population of over 100,000, the Columbia Fire Department has become one of the most highly utilized sites in the state of Missouri as well as the entire Midwest United States. Always on the hunt for new tips and tricks, the department is a regular representative at regional TargetSolutions user groups where they continue to maximize their usage of the platform.

When asked about what training was like prior to becoming a power user, Deputy Fire Chief Kyle Fansler pointed to the outdated recordkeeping methods and how they lent little credence to accuracy. “The most difficult part was ensuring that we were getting valid data,” recalled Fansler. “Prior to this when we were recording training hours in our RMS, there was no way to measure how accurate those figures were.”

“I didn’t have to do anything else. I was just entering unverified numbers into another system so there was no way to manage the training.”

Today the department takes full advantage of TargetSolutions’ arsenal of features to meet and exceed their training requirements. Planning live firefighter training events with the Events Manager and tracking license renewals (drivers, EMS) and custom task books with the Manage Credentials application consolidates what used to be monumental tasks. Custom Activities has been an especially useful tool when developing training and establishing a clear plan for what is expected from the fire companies. “This is what’s assigned to you each month and this is what needs to be completed,” said Fansler. “It’s really easy for the individuals because you just need to clear your screen in a month’s time.”

Setting their sights sky high, the ultimate goal of the Columbia Fire Department is to achieve the storied Class 1 ISO rating. To accomplish this, the department is using TargetSolutions’ ISO Training Tracker, a complete solution built specifically to meet ISO’s standards.

“We just went through an ISO audit and once I figured out which report the ISO fellow wanted to see, it was simple.” 

Deputy Fire Chief Kyle Fansler, Columbia Fire Department (MO)

“They (ISO) want to know the number of certified officers and instructors so with the credentials built, you give them one report for the whole package. We have that all in one place. In a little bit of time you can have that out and run with it.”

Implementing a learning management system (LMS) can seem like as much of a colossal task as managing training in a brick-and-mortar fashion, but it’s not. Quite the opposite, and TargetSolutions offers world class customer service that is eager to help every step of the way. As Fansler pointed out, “We’ve had really good technical support. We can reach out and get help when we need it. The staff has been good to work with and helpful in every way.”

To learn more about how simplified firefighter training can become a reality for your department, please contact TargetSolutions today at (800) 840-8048.