You know all about TargetSolutions’ powerful online training and records management system. But have you heard about the platforms comprehensive web-based Help System?
Site administrators and users can now stay updated with announcements and upgrades, search for useful platform-related help threads and step-by-step instructions and view support videos on TargetSolutions recently released Help System.
“Our platform is extremely user-friendly for both administrators and users, but if anyone ever has any questions, our online Help System is a great tool for finding quick answers to the most common questions clients have,” Jenny Fergason, Director of Client Services, TargetSolutions.
“The Help System can be easily accessed through the newly upgraded platform with the Help tab atop the menu bar. Clients still operating the older platform are encouraged to contact TargetSolutions client services department to upgrade. The latest Help System is only compatible with the new system,” Fergason said.
“This is another benefit to the new platform,” Fergason said. “Not only is it far more intuitive and engaging, with several new applications to help clients manage training more efficiently, but it’s complete with an integrated and constantly updated Help System.
“That’s one of the best things about this — it’s updated in real time. The platform is constantly undergoing enhancements, and with this new web-based help documentation, we can easily make changes.
“In the past we relied on a PDF document and sustaining updates was very difficult and time-consuming. We’re really excited users now have such easy access to comprehensive and reliable help information.”
The Help System currently features 30 tutorial videos — including an in-depth Administrator Basics Video — for completing various administrative tasks inside the platform. Users can also communicate with a live TargetSolutions client services representative — during normal business hours (Monday to Thursday from 8 a.m. to 5 p.m. and 8 a.m. to noon on Fridays) — through “Chat” functionality; as well as access a Web page for requesting platform enhancements.
Fergason said clients find great value in the Search capability that operates like any normal search engine. While the new system makes finding answers easier than ever before, clients are still welcome to call at any time of the day with questions on operating the platform.
“In Client Services, we pride ourselves on providing the highest level of service available,” Fergason said. “From getting your organization set up to ongoing support, you can expect nothing but the best from our team.”
Founded in 1999, TargetSolutions is the leader in online training and records management for public entities. More than 2,000 organizations across the country use our technology to solve their training needs. We work hard every day to understand our clients’ challenges and deliver powerful tools that save time and money.