In late 2011, TargetSolutions’ online training and records management system underwent a comprehensive overhaul by the company’s team of engineers. The early feedback has been extremely positive as more than 100 fire departments have moved onto the new platform over the last few months.
“The reaction has been tremendous,” said Jenny Cady Fergason, who serves as TargetSolutions’ Director of Client Services. “The clients are finding it to be more intuitive and easier to navigate. Our tech team really did a great job enhancing the platform.”
According to Fergason, clients have praised the new systems look and functionality. Administrators are benefiting from upgrades to the File Center and the new Shift Calendar, while users are finding the Notification System incredibly efficient.
“The ability to pin credentials to the top of the schedule on the home page is really simplifying the process for users,” Fergason said. “Now, when they login to the website, they immediately know where to go and what they have to do. It’s just more engaging and effective.”
Administrators are taking advantage of the ability to maneuver files inside folders in the File Center, manage their work schedule with the Shift Calendar and update their own custom logo. The upgraded platform includes the following enhancements:
Shift Calendar: Clients asked TargetSolutions for a shift calendar and we delivered. Administrators can now coordinate and display their staff’s work schedule, as well as assignments, with the new Shift Calendar application.
Notification System: Users now have a prominently displayed and eye-catching Notification System that alerts them when an assignment has become urgent and needs immediate attention.
Dashboard: Statistical data pertinent to each organization is available in the attractive new Dashboard. Administrators can easily consume and analyze their organizations progress on certain activities and assignments with this application.
Password Recovery: Statistics show that one-third of users will forget their password at some point. TargetSolutions has taken action to upgrade its password recovery process. Users are being asked to verify they have a valid e-mail address associated with their account, creating the ability to receive e-mails with password reset capability.
“We were focused on providing our clients with an upgraded, more visually attractive home page,” said TargetSolutions Director of Information Technology Alex Day. “The platform has a new look and feel. The feedback we’ve received so far has been really positive. This was one of our company’s most significant releases and we’re really proud of it. We’re also excited about continuing to build on the platform. We’re always looking ahead at ways to improve our technology and we have some big things planned in the coming months.”
The new platform also features vastly superior help documentation system. If you’re a client still operating the old system and you would like more information about switching to the upgraded platform, please contact your client services account manager at (800) 840-8048.
What Our Clients are Saying:
Ken Treffinger of Sarasota County Fire Department: After seeing the new (TargetSolutions) platform, I was immediately impressed by the layout and the look that it presented. Actually, I believe my first word after seeing it was wow! The new platform offered by (TargetSolutions) is sleek, professional, and appears very user-friendly. I feel the new platform will make my job easier with its convenient layout and the ease of navigation it offers.
Jackie Hulsey, database coordinator for Seminole County Fire/EMS Training Center: I really like the new platform! The entire look and feel of the site is clean and organized. On the home page, listing everything that’s coming due, including credentials, right up front is very helpful. I believe it has assisted lapsed memories of certain individuals on several occasions. Also, although the new notifications box is unobtrusive, the fact that its more visible when highlighted and includes notifications for several additional items makes it an added benefit to our users.
Kathy Edwards, training section lieutenant with Lake County Fire Rescue: I was thrilled to start the new application when we did. It has been an upgrade in some areas. The largest area benefiting was the File Center. The ability to move my own files within the File Center has allowed for a cleaner, more organized site.As administrator to Target Solutions, I have been able to rid our site of unnecessary items, delete unwanted items and/or non-training related items and organize our site to be more user-friendly. The new site makes it easier for users to see what is required of them, locate classes, and track their credentials.
Stuart Sprung, training specialist for Oceanside Fire Department: When TargetSolutions first came out and we started using it, it didn’t have the ability to do everything it does now. It was probably at 25 percent of how it’s functioning now. It was really kind of a CE provider. The management aspect of it was in its infancy. But over time, it has become something we use extensively. Before TargetSolutions, training and recordkeeping was very cumbersome. We knew that for the firefighters to use TargetSolutions, it had to be easy or they wouldn’t use it. With TargetSolutions guys can now enter a full day’s worth of training reports in less than five minutes and that data is captured. Our guys have logged thousands more training hours than ever before ever since we implemented TargetSolutions.
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.