McKinleyville Community Service DistrictMcKinleyville Community Service District in Northern California is responsible for more than 5,300 active water services and 4,400 sewer connections. Its mission is to provide the area’s 15,000-plus residents safe and reliable water, wastewater, street lighting, open space, and parks and recreation in an environmentally and fiscally responsible manner.
With 28 employees using TargetSolutions online training management system, the District has logged more than 500 training hours (online courses and Custom Activities) and utilized 34 different credentials to track everything from Water and Wastewater continuing education to ethics awareness and in-house training events.
For McKinleyville, it’s TargetSolutions’ three “Cs” that standout most: Customization of Credentials, Continuing Education and Customer Service. These three factors have led to huge success, according to Leadman Erik Jones.
Credentials Management
Approximately 25 percent of McKinleyville’s employees require certifications in water distribution, water treatment, wastewater treatment, backflow prevention, and playground safety inspection.
“Prior to TargetSolutions, credential tracking consisted of unorganized spreadsheets,” Jones said. “Now, we are able to consolidate all information into one area within the platform. It’s now simple to check and see if all employees are current.”
Generating reports to pinpoint employee training records and monitor compliance is more efficient with TargetSolutions, Jones said. Whether it is first aid training, HAZWOPER training, or anything else, TargetSolutions’ credential-tracking application streamlines the process.
Continuing Education
With McKinleyville being isolated along Humboldt County’s coast, training opportunities are less frequent than in larger metropolitan areas. The ability to utilize TargetSolutions’ extensive course library featuring more than 60 CEUs for water operators for mandatory CEUs is crucial to this special district. Jones said the district also finds value in TargetSolutions’ online safety training courses, including driver safety, sexual harassment awareness, and more.
Online training in tandem with job-specific learning tracks ensures employees are on track for certification. Supervisors can print certificates to deliver to the state and supervisors can scan certificates directly into an employee’s credential for recordkeeping.
“TargetSolutions saves us money and time,” Jones said. “With online training available 24/7, this is a huge cost savings for us. We really appreciate the flexibility that TargetSolutions provides us in meeting our training needs.”
Client Services
TargetSolutions is focused on helping clients like McKinleyville improve efficiencies. Through monthly webinars or general inquiries, friendly representatives are ready to assist, which helps McKinleyville get the most out of the platform.
“We’ve dealt with other vendors before and haven’t gotten the kind of friendly response that TargetSolutions gives,” Jones said.  “They are responsive and very willing to help.  With the ability to track all manner of training and certifications, TargetSolutions gives small, isolated districts like ours the same resources available to more metropolitan organizations.”
About TargetSolutions
TargetSolutions delivers cutting-edge software applications, engaging online training courses and world-class customer service. The company was founded in 1999 and today there are more than 2,000 organizations across the country using TargetSolutions’ innovative technology to solve their training challenges.