enhancement request process for targetsolutions

TargetSolutions has released numerous enhancements in 2017 and more are on the way. Download this infographic to learn about the enhancement request process. 

TargetSolutions is striving to create the most user-friendly, intuitive training management system possible. That’s why customer feedback, delivered through the Enhancement Request form, is so valuable (download PDF to learn how the process works).

targetsolutions platform enhancementsSo far this year, TargetSolutions has knocked out nearly a dozen projects requested by customers. One of the most recent enhancements, the File Center Resource Wizard, improves usability by creating a bridge between three of the platform’s most powerful applications: the File Center, Activities Builder and Create New Assignments.

This new tool provides powerful functionality designed to reduce clicks, streamline processes, and improve feature interoperability.

Platform managers can now upload a file to the File Center, use the Resource Wizard to create an activity directly from the file upload tool, and either edit the activity in Activities Builder or assign it through Create New Assignment.

“This release was another step toward reducing clicks and streamlining processes,” said Senior Product Manager Misty Pratt. “With platform managers’ efficiency in mind, we’ve more closely aligned uploaded files, assignments, and activities with the new File Center Resource Wizard.”

Customer feedback is critical for continuously improving the platform. That’s why TargetSolutions employs an Enhancement Request process that allows the TargetSolutions team to capture details about specific applications, identify similar requests, and provide a foundation for decision-making on which features to build next.

TargetSolutions aims to release 4-8 enhancements per quarter, dependent on development scope and impact.  Several factors are considered when deciding which enhancements to build, including the number of requests for the feature, impact on client base, fit with current business model, and development impact.

“We value customer feedback and make every effort to use it to continually evolve our product. Through the Enhancement Request process, customers are able to help shape the future of TargetSolutions.”

Jennifer Jones, Director of Product & User Experience, TargetSolutions.

Listed below are the various projects requested by customers that were implemented in 2017 to boost overall efficiency:

California JAC Solution: Implemented the Reimbursement Status category that provides better visibility and prevents double-dipping.

Delete Self-Assigned Activity: Any assignment started through the Self Assign feature can be deleted from My Assignments.

Full SSL/TSL Solution: All clients will access the site through an SSL/TLS connection (meaning clients can access their site URL with https://).

Add Activity to Credential Topic from Activity Setting: New activity setting allows platform managers to add activities to credential topics when creating or editing activities.

File Center – Improved Search Functionality: A series of updates, including folder name searches, added search functionality to the enterprise tab of the child site, as well as the ability to view file breadcrumbs of search results.

Changed Downloaded File Names: Downloaded file name reflects the name of the file in TargetSolutions, rather than a string of letters.

Improved Enterprise/Child Representation for Files: Enterprise folders feature same permission structure that is available on child sites.

Mass Managing Activities: Eliminates cumbersome one-at-a-time updating for activities; allows platform managers to mass manage settings, mass archive, and mass delete.

Archiving Activities: Gives platform managers an alternative to deleting activities, allowing them to keep their activities organized without compromising completion reports.

Upload New File Versions: Allows platform managers to upload a new version of existing files in the File Center and automatically update any activities to which the file is attached without affecting previous completions of those activities.

Upgraded Events Manager: Usability tweaks and design overhaul including some added functionality.

Here are a couple of enhancements the TargetSolutions team is currently working on:

Activities Resource Component Upgrade: With a single resource component, you will be able to add multiple File Center files or files directly from your computer to activities. Instructional settings and e-signature options will be customizable per file. We will also be adding File Center search functionality to the component, as well as the ability to add files from your computer to File Center directly from the component.

Multiple Day Duration Component in Activities Builder: Adding this new component will allow a user to complete an activity one time and generate multiple completion records for multiple days. For instance, a user could opt to split a 40-hour course completion record equally over five days; a single submission creating five identical eight-hour completion records for the designated days.

enhancement request form

Click Here for Access to the Enhancement Request Form

For more information on TargetSolutions’ platform enhancements, please contact us today at (800) 840-8048.