Business Skills

Learn the background key concepts to effective communication to your boss or supervisor.

Course Duration: 1 Hour(s)

Identify the medium, frequency, and amount of detail needed to successfully communicate with your manager.

Course Duration: 1 Hour(s)

Learn and apply the five-step process for communicating to your boss or supervisor.

Course Duration: 1 Hour(s)

Practice Communicating Up in a full scenario situation.

Course Duration: 1 Hour(s)

Course Duration: Hour(s)

Establish a collaborative conflict resolution process to encourage team member collaboration in conflict situations.

Course Duration: 1 Hour(s)

Identify the conflict behavior exhibited in order to properly handle the conflict.

Course Duration: 1 Hour(s)

Learn and apply the five-step process for resolving a conflict between two or more team members

Course Duration: 1 Hour(s)

Confused By Debits, Credits, Balance Sheets, And Other Business Accounting Terms? This Is The Course For You! Learn the basic accounting and finance concepts you need to be successful in modern business.

Course Duration: 1 Hour(s)

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour interactive online course helps you develop the skills needed to price your services to ensure profitability on every job. There is a test at the end. This is the first chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 1 Hour(s)

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 2-hour interactive online course helps find new ways to generate cash and get your clients to pay quickly. This is the second and third chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 2 Hour(s)

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour online course helps you choose the appropriate type of accounting system to optimize your firm's cash flow. This is the fourth chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 1 Hour(s)

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour interactive online course helps you master the strategic planning process and control your financial operations effectively. This is the fifth chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 1 Hour(s)

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour online course gives you the knowledge you need to choose a budget method that will control your firm's project costs. This is the sixth and seventh chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series.

Course Duration: 1 Hour(s)

Facebook, LinkedIn, Twitter, professional associations, other departments, competitors... the opportunities for networking, both 'social' and in person, are endless. Thus it is vital to learn to be strategic about your networking efforts in order to build the best relationships and truly get the results you want. Through application exercises and a rich multimedia process, this course will teach you what you need to know and do to be a strategic and effective 'networker'.

Course Duration: 1 Hour(s)

Proper etiquette makes a statement about your character and competence as a professional. In this course we'll focus on business dining etiquette and how to present your best self when meeting with clients, colleagues, partners, or even friends. Upon completing this course you will understand proper business dining etiquette for before, during, and after the meal. In addition you will understand common place settings and proper utensils. Finally, you'll learn about proper etiquette when you are hosting a meal

Course Duration: 1 Hour(s)

How To Stop Wasting Up To Two Hours Per Day Looking For Information On average office workers spend one to two hours per day looking for information. Having an organized, searchable file and folder structure makes everyone more efficient -and this course will show you how to do it. Brain Bites micro-learning courses are information-rich and convey important topics with an engaging mix of video and animation. With 5 minute video lessons and 30-minute-or-less courses, Brain Bites are the perfect tool to educate today's busy workforce.

Course Duration: 0.50 Hour(s)

Layoffs, reduction, downsizing, rightsizing, staff cuts, managing redundancy; any way you say it, the reality is a complex process that impacts a lot of individuals and organizations worldwide. Through application exercises and a rich multimedia process, this course will increase your understanding of how to make this potentially traumatic experience as successful and positive as possible for everyone involved

Course Duration: 1 Hour(s)

Are you constantly 'firefighting'? Does it seem as though problems always appear at the last minute or just before the weekend? In this course, you will learn strategic steps to prevent much chaos and solve new or recurring problems. Through the use of application exercises and rich multimedia process, your ability to think critically and solve problems effectively and in a timely manner will increase thus propelling your end results to new heights.

Course Duration: 1 Hour(s)

Discrimination is a big deal. Regardless if you are the one being discriminated against, the one doing the discriminating, or if you are seeing it happen around you, discrimination is real and it can be a serious problem. In "Dealing with Discrimination in the Workplace" you will learn the steps to 1) help you recognize when discrimination is occurring, 2) identify how to acknowledge the situation, and then 3) know how to proceed to eliminate the problem. Through the use of application exercises and a rich multimedia process, you will gain the skills you need to truly identify, address, and deal with discrimination.

Course Duration: 1 Hour(s)

Have time set aside, but no energy to use the time well? Learn the skills of managing your energy to find yourself getting more done and feeling better while you do it! Through the effective use of application exercises and a rich multimedia process, this course will take you on a journey of discovery to implement a workable plan to energize your life and get more done

Course Duration: 1 Hour(s)

For a time, the Disney company got some of its best ideas from the janitor. Leadership can be seen in any role and from any person. Using application exercises and rich multimedia, learn how to identify leadership potential and how to use the influence of ???unofficial??? leaders to everyone???s benefit

Course Duration: 1 Hour(s)

LearnSmart's Facilitating Meetings and Groups video training course demonstrates the extensive range of skills and tools needed to organize meetings that are both productive and time efficient. Through this course, viewers learn how to take charge, how to lead, and how to move groups towards their goals

Course Duration: 1 Hour(s)

What is the difference between someone who simply has goals and someone who actually achieves their goals? The key isn't to work harder, it's to work SMARTER! The SMARTER goal setting system is the evolution of the SMART goal setting system that was introduced in the 1980's. In this course you will learn how to apply the S.M.A.R.T.E.R. goal setting system. You will understand the definition of each letter of the acronym S.M.A.R.T.E.R. and view real world examples of how it is applied to goal setting. In addition, you will have the opportunity to apply it to set your own goals and apply the methodology. Finally, you will be provided with additional strategies for achieving your goals.

Course Duration: 1 Hour(s)

We all know it is important to have healthy habits in our lives, but there is a big difference between knowing, and doing. Through application exercises and a rich multimedia process, this course teaches simple strategies to help you implement simple daily practices that lead to a healthy life

Course Duration: 1 Hour(s)

What to wear? What to say? When to follow-up? The process of interviewing for a position can be nerve racking to say the least. ???Tell Me About Your Weaknesses??? takes you through a typical interview process and prepares you for the what you may encounter. Through application exercises and a rich multimedia process, you will learn top skills to ease your nerves and prepare you for any interview

Course Duration: 1 Hour(s)

While you may have a boss and frequent interaction with HR (Human Resources) your career is YOUR career and therefore YOUR responsibility to manage. In this instructive course, learn key steps to identifying what you want out of your career and how to make it happen through application exercises and a rich multimedia process

Course Duration: 1 Hour(s)

Being able to laugh and have fun in the workplace is a benefit to employees, their supervisors, and their companies. In addition to being just plain old fun, laughter is good for business. Studies show that employees who love to laugh are more creative and more productive. They make better decisions. And they get along better with their co-workers. LearnSmart's Making Humor Work at Work video training course shows workers how to problem-solve, defuse resistance to change, disarm anger, and improve and increase memory through the effective use of humor on the job

Course Duration: 1 Hour(s)

Eu-stress and Di-stress. One positive, one negative. One can push us to new levels of achievement, the other can kill. In this course, learn the difference between positive and negative stress, and how to manage both to help you achieve the results you desire. Reduce the negative stress in your world by using application exercises and a rich multimedia process. Check process to identify pain points and take action to regulate the stress you experience

Course Duration: 1 Hour(s)

Business execution is about taking ideas and turning them into reality. But to do that, you need to adopt a culture of execution. Execution Strategies introduces you to the hallmarks of an execution culture, and teaches you how to develop one in your organization. You'll learn about the importance of accountability; how to handle change; how to align the right talent with your goals; and, once you are aligned in executing your strategy, how to stay on track until you get where you want to go

Course Duration: 1 Hour(s)

When you have the foundation for a business execution culture in place, it takes constant vigilance to keep the momentum going, keep employees energized, and make sure your key people are the right ones to maintain the culture and maximize output. Inspiring Workplace Excellence deals with the importance of keeping employees energized by keeping them empowered. When you maintain positive energy, it helps create a work environment that inspires employees

Course Duration: 1 Hour(s)

Distinguish between a performance issue and a poor work habit, which require a different problem-solving process.

Course Duration: 1 Hour(s)

Practice describing the team member's poor work habit focusing on behavior and fact, not attitudes or opinions.

Course Duration: 1 Hour(s)

What you should say in the context of work habit discussions when team members try to deny responsibility for the poor habit

Course Duration: 1 Hour(s)

Use empathy in your discussions is important for team member self-esteem and buy-in

Course Duration: 1 Hour(s)

Learn and apply the five-step process for improving poor work habits shown by your team members

Course Duration: 1 Hour(s)

Understand the three phases of change and what to expect in each phase

Course Duration: 1 Hour(s)

Identify the common reactions to change and strategies to best handle each type of reaction

Course Duration: 1 Hour(s)

Learn and apply the five-step process for helping your team through changes in the workplace

Course Duration: 1 Hour(s)

Practice Supporting Change in a full scenario situation

Course Duration: 1 Hour(s)

Sometimes choices are tough. We second guess our decisions or stall making one to start with. In this Effective Leader's Guide for making decisions, learn the steps to make more strategic choices and to feel comfortable with the decisions you have made. Using application exercises and a rich multimedia process you will soon be more comfortable in your own skin and more effective with your choices by applying what you have learned in this foundational course.

Course Duration: 1 Hour(s)

In LearnSmart's Advanced Management Skills Video Training, you'll learn how to become a more confident manager. By taking this course, you will learn the qualities of a healthy, effective team and the techniques that will help you manage that team. Beyond that, you'll learn the advanced management skills of communication, leadership, and motivation -- skills that very few people in the business world truly understand

Course Duration: 1 Hour(s)

Ever wonder how some people get more done in the same 24 hours than you do? Gain the skills to up your productivity and own your time with this effective leader's guide to time management. This course uses application exercises and a rich multi-media process to integrate effective time management skills into your daily practices. This results in increased productivity, effectiveness, and overall desired outcomes

Course Duration: 1 Hour(s)

As a leader you will have opportunity to coach and mentor others in both official and unofficial capacities. Knowing how to effectively coach and mentor your people is key to both their success and to preparing new leadership to step up. Through application exercises and a rich multimedia process, you will learn the skills to be an effective coach or mentor, and thus be able to build additional leadership capability in your organization.

Course Duration: 1 Hour(s)

Ever wonder if a certain behavior is appropriate or out of bounds? Perhaps it is appropriate in one setting, between certain people, but not appropriate in another setting. Well, wonder no more! This course will take you through the steps to determine appropriate conduct and to navigate tricky or touchy ethical situations. "To do or not to do... that is the question" employs application exercises and a rich multi-media process, to increase your awareness and understanding and to provide you with a guide to navigate the sometime murky waters of ethics and appropriate code of conduct.

Course Duration: 1 Hour(s)

LearnSmart's Video Training Course for Effective Delegation was developed to teach people that delegation is more than just clearing off your desk by assigning tasks to others. Not only does delegation entail teaching others the skills necessary to accomplish certain tasks, but it also serves as an opportunity to foster employees in their career training. The course shows the importance of delegating not just tasks, but also the authority necessary to complete them

Course Duration: 1 Hour(s)

It is common to focus on our weaknesses, however weakness will not make you excel. If you want to be an effective leader, it is important to focus on and learn to lead with your strengths. Everyone has strengths. Things they are naturally good at. Do you know your strengths and how they can help you to be an effective leader? This guide will teach you how to identify and lead with your strengths

Course Duration: 1 Hour(s)

Leaders in the 21st century must accommodate themselves to today's rapidly evolving marketplace. Leadership Challenges will teach you about the characteristics of 21st century organizations. You will become familiar with current trends as they apply to business, and gain a better understanding of changing employee expectations and motivations in the workplace. This is the first course in a series of six courses on 21st century leadership

Course Duration: 1 Hour(s)

A company's organizational structure has a significant impact on how well a company performs and how well its employees work together to achieve common goals. In this course, you will learn the characteristics of a healthy organizational culture. You will gain insight into understanding workplace behaviors and learn how to direct cultural change. This course will provide you with ideas on how to shape healthy organizations and the insight needed to lead cultural change in your organization. Changes in Corporate Culture is course number two in a series on 21st century leadership

Course Duration: 1 Hour(s)

Employees who are excited about being at work each day tend to be more conscientious, yield higher quality work, have more momentum, and are less likely to allow themselves to become distracted. In this course, you will learn about the right ways to energize employees. You will gain insight on how to effectively communicate with and empathize with employees. You will better understand how to build morale in the workplace and how to stimulate creativity and capitalize on employee energy. This course is part of a six-course series on 21st century leadership.

Course Duration: 1 Hour(s)

Knowledge is the most valuable asset most companies possess. Knowledge fuels innovation and represents a strong competitive advantage. Therefore, how companies manage their knowledge directly affects their productivity and capacity to compete. Knowledge Management looks at three different management styles and provides insight into how knowledge workers in the 21st century play an important role in today's workplace and how companies grow their intellectual capital. This is the fourth course in a six-course series on 21st century leadership

Course Duration: 1 Hour(s)

Utilize an empowering and dynamic communication process to increase team members' motivation and commitment.

Course Duration: 1 Hour(s)

Construct and express clear and concise messages in both written and spoken communication

Course Duration: 1 Hour(s)

Deliver messages that address the interests of the listener

Course Duration: 1 Hour(s)

Use Reflecting, Probing, Supporting, Advising to demonstrate active listening to others

Course Duration: 1 Hour(s)

Make verbal and nonverbal communication congruent to reinforce the intent of messages

Course Duration: 1 Hour(s)

Learn and apply the delegation process to determine which tasks to delegate to team members (and to whom to assign each task)

Course Duration: 1 Hour(s)

See and practice the issues that arise in delegation discussions and how to effective handle them

Course Duration: 1 Hour(s)

Learn and apply the five-step process for delegating tasks to members of your team

Course Duration: 1 Hour(s)

Practice Delegating in a full scenario situation

Course Duration: 1 Hour(s)

Distinguish between leadership and management tasks and familiarize yourself with the Leadership Achievement Path

Course Duration: 1 Hour(s)

Base discussions about performance and work habits on behavior rather than on personalities and attitudes

Course Duration: 1 Hour(s)

Acknowledge contributions, results and accomplishments to enhance self-esteem

Course Duration: 1 Hour(s)

Involve team members in goal setting, problem-solving and decision-making

Course Duration: 1 Hour(s)

Deploy meeting management skills to meet the goals of the meeting in the available time

Course Duration: 1 Hour(s)

Appraising performance is a continuous process, one that should bring out the best in both a manager and his/her employees. When handled properly and effectively, it can encourage - even inspire - people to strive toward personal growth and improvement. LearnSmart's Performance Appraisal course deals with planning - developing a performance plan that includes realistic, meaningful performance goals - and the unique role of the manager in today's workplace, where telecommunication fosters relationships with employees you never see. Specific topics include performance goals, motivational techniques, and systematic performance assessment.

Course Duration: 1 Hour(s)

LearnSmart's Coaching with Confidence video training course teaches the importance of communication, leadership, and a way of thinking that others feel compelled to follow. Students will learn that it's not what coaches are, but what coaches do that has the most value. Coaching with Confidence contains all the essentials that people need to be the best coaches they can be - for themselves, and for their teams.

Course Duration: 1 Hour(s)

Want to know all the details? Prefer to oversee? Like to be involved? Everyone has a different style, whether in dress and music or in leadership. In this course you will learn to identify your personal leadership style and how to incorporate your style into any role through the use of application exercises and a rich multimedia process. Knowing your style will allow you to be more effective in choosing team members, managing up or down, and in getting your own work done

Course Duration: 1 Hour(s)

As agents of their employers, managers need a basic understanding of employment discrimination laws and how they apply in the workplace. There are a variety of both federal and state laws prohibiting certain types of workplace discrimination. The concepts of discrimination, harassment and diversity are all related to the goal of creating a workplace environment where differences among employees are respected and valued. However, there are fine distinctions among the terms. In this interactive course, you will learn how they relate to one another from both a practical and legal perspective. You will also learn about the categories protected from discrimination, types of reasonable accommodations, and best practices to avoid workplace discrimination.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Hate those awkward moments when you have to "deal" with inappropriate or ineffective behavior? Make those moments an experience of the past by learning how to appropriately discipline an employee. With proper implementation of the skills taught in this course, you will find that those 'awkward moments' are few and far between resulting in a better experience for everyone, as well as your overall results.

Course Duration: 1 Hour(s)

In LearnSmart's Business Crisis Management Video Training, you'll learn the steps to take before, during and after a crisis, which will help determine your company's outlook once the storm has passed. In addition, you'll learn the tools for anticipating business crises, and processes for developing crisis management capabilities -- particularly, how to develop a crisis management plan

Course Duration: 1 Hour(s)

As the internet grows, a touch of the screen can take you through boundaries previously only dreamed of. But do you know which boundaries it is okay to cross (or even encouraged) versus which to not even mention to you that now exist? Using application exercises and a rich multimedia process, this course will take you through basic internet protocol to keep you and your employees safe and focused

Course Duration: 1 Hour(s)

In LearnSmart's Managing Contractors and Temporary Employees Video Training, you'll learn how contractors and temps -- a common part of today's business landscape -- offer managers a variety of unique solutions, but also an assortment of unique challenges and questions. Knowing how to incorporate these dedicated professionals into your strategic plan can go a long way toward maximizing their effectiveness, and that of your department

Course Duration: 1 Hour(s)

Coaching Job Skills teaches managers, supervisors and team leaders how to successfully coach employees in their jobs. In addition, it will help widen the breadth of skill sets for all employees

Course Duration: 1 Hour(s)

Learn and apply the five-step process for training your team members on new skills

Course Duration: 1 Hour(s)

Learn and apply the five-step process for coaching your team members on existing skills

Course Duration: 1 Hour(s)

Practice Training New Skills in a full scenario situation

Course Duration: 1 Hour(s)

Experience the importance of planning and developing goals for your team

Course Duration: 1 Hour(s)

Identify and set performance standards that are S.M.A.R.T. (specific, measurable, attainable, results-oriented, and time-framed)

Course Duration: 1 Hour(s)

Learn and apply the five-step process for setting and discussing team member performance goals

Course Duration: 1 Hour(s)

Practice Developing Performance Goals and Standards in a full scenario situation

Course Duration: 1 Hour(s)

See and rate examples of disciplinary action and understand the importance of designing messages for the team member

Course Duration: 1 Hour(s)

Learn the standard procedure for disciplining team members and practice focusing on team member behaviors in documentation

Course Duration: 1 Hour(s)

Since team members often react negatively to discipline, practice how you will respond in these situations

Course Duration: 1 Hour(s)

Learn and apply the five-step process for effectively disciplining a team member

Course Duration: 1 Hour(s)

In LearnSmart's Managing the Development for Technical Professionals video training, technical professionals will learn the skills to survive and thrive in the workplace. Students will also gain a better understanding of what it takes to develop organizational skills, such as time management, performance management, and stress management

Course Duration: 1 Hour(s)

In LearnSmart's Successful Communication and Process Management Skills video training, new and future managers will gain a clear understand of just how important clear lines of communication are -- with both employees and superiors. In addition, students will see how easy it can be to become overwhelmed, with so much to do in what never seems like enough time. By concentrating on effective time management, these individuals can avoid much of the stress and pressure that comes with a new position

Course Duration: 1 Hour(s)

Active shooter or threat suspects are bent on killing as many people as quickly as possible in most cases. Knowing how to react in a targeted violence situation can increase your chances of survival. This interactive online course will teach you about various types of targeted violence. You will learn how to improve your chances of survival by preparing for targeted violence. You will also learn about the precautions for targeted violence and the indicators and traits to look out for so you'll know what to expect in various situations. Finally, you'll be trained on how to react to targeted violence by identifying roles and responsibilities and relaying communication effectively so that you can calmly interact with first responders.

Course Duration: 1 Hour(s)

A growing number of workers are trading in the corporate hierarchy for the freedom to be their own boss. These independent contractors can be found in nearly every profession, from lawyers and business consultants to writers and yoga instructors. They set their own schedule and they enjoy a wide variety of work experiences, but they also pay their own taxes and secure their own health insurance. A problem arises, however, when employers misclassify workers who are employees under the law as independent contractors. Depending on the specific terms of the working arrangement with an independent contractor, such as hours worked, reporting structure, payment schedule, et cetera, you may be in violation of some very serious worker classification laws. In this interactive, online course, we will define the term independent contractor. We will describe tests used to classify workers as independent contractors, such as behavior controls, financial controls, and the actual working relationship, and we will discuss examples of independent contractors.

Course Duration: 0.5 Hour(s)

To many employers, a Form I-9 may appear to be a simple one-page piece of hiring paperwork. However, the one page Form I-9 comes with enough rules and regulations to fill a 69-page how-to manual, the M-274 Handbook for Employers. There are many common mistakes and human errors that can be made while completing and maintaining Form I-9 records. If an employer fails to complete or maintain I-9 documentation correctly, that employer may fall out of compliance and suffer harsh financial penalties. This interactive, online course contains valuable information on how to complete Form I-9, an important document used for employment eligibility verification. The Form I-9 is a valuable and easy-to-use tool. The use of Form I-9 helps protect jobs for authorized workers, and ensure a legal workforce.

Course Duration: 0.5 Hour(s)

You have probably heard the term 'Generation X' used in many different arenas. Who are they? What are their characteristics? What impact are they having on the workforce? Understanding the needs of Generation X employees is essential to effectively motivating and communicating with this important workforce. This 1-hour interactive online course examines the different characteristics of Generation X relative to other generations present in the workplace and offers effective strategies to bring out the best in this vital group of workers.

Course Duration: 1 Hour(s)

Millennials are the generation born between 1980 and 1994 who have been given a reputation that says they have an inborn distrust of hierarchy and bureaucracy, and are prone to job-hopping. But is this reputation actually true? To manage your Millennial employees, you must understand the group and how they compare to other generations before them. How to manage and motivate what some call the 'trophy generation' is a hot topic of conversation and a concern for many businesses and managers. The good news is that millennials are like most people, they aim to have a job where they are valued, make an impact and develop their skills, all while being interested in what they do and being fairly paid for their effort. They want a secure job, but they aren't looking to make one job their life's work. This interactive, online course will discuss how millennials are different from other generations when it comes to their views on careers, success and professional growth. You'll learn coaching and managing tips to help make sure recognition is fair and consistent. You'll also learn how to leverage modern technology to increase engagement, and how to make work challenging, engaging, and fun.

Course Duration: 0.5 Hour(s)

You will learn about the different responsibilities you have as a manager ' such as project manager, coach, and leader ' and the duties you'll have to perform. To be successful, you'll have to establish your authority and make good decisions by following the seven step decision-making process. Discover how to schedule time for personal development, and to analyze tasks you and your team must complete using the important/urgent matrix. Additionally, you'll also consider how your employees learn, and consider how to respond to drivers and resistors to change. Overall, you will be better equipped as a new manager

Course Duration: 1 Hour(s)

Aside from adapting to a new role with increased responsibilities, new managers must learn to be leaders and explore how to communicate effectively with employees, fellow managers, and senior executives. To train in these areas, you will learn the five primary leadership roles that managers serve in business. Then, you'll go through discussions about leading teams concentrating on how to lead them, about how to know when your team is being effective, and about the different stages of team development. Next, you'll look at effective delegation. You'll also examine Maslow's hierarchy and consider how that relates to an individual's performance and behavior. Finally, you'll study how communication works and principles for chairing a meeting

Course Duration: 1 Hour(s)

Making an Impact as a Manager is designed to help new managers lead their employees and companies on to bigger and better things. Understand corporate strategy and identify exactly what it does; and find explanations on how to use a SWOT analysis to shape the company's culture. You will discover the importance of doing a STEP analysis to provide a framework for addressing obstacles, as well as go through discussions on the ways to improve operations and the three E's to examine performance. You'll also learn about different methods of conflict resolution, and when to use them. Additionally, you'll walk through the three-step process of a control loop and how to meet the needs of various. Finally, you'll gain 10 tips for improving employee commitment, empowerment, and retention to formulate an excellent team through which you can increase efficiency and impact

Course Duration: 1 Hour(s)

Discover the difficulties of managing team member complaints and how to overcome these issues

Course Duration: 1 Hour(s)

Use active listening skills to effectively handle team member complaints

Course Duration: 1 Hour(s)

Learn and apply the five-step process for effectively handling complaints from your team members

Course Duration: 1 Hour(s)

Practice Managing Complaints in a full scenario situation

Course Duration: 1 Hour(s)

At no other time in U.S. history has the workforce been as generationally diverse as it is currently, comprising four distinct age demographics across numerous ethnic and racial lines ' the Silent Generation, Baby Boomers, Generation X, and Generation Next. Workforce Generations will teach you about generational behavior in the workplace and how you can leverage the talents and skills of all four generational workforces to boost the motivation, morale, and job performance of everyone in your organization. Additionally, this course is the first course in the Workforce Generations series dedicated to understanding each generation represented in the workplace

Course Duration: 1 Hour(s)

For today's managers, it is essential to understand the unique needs and work habits of the companies' elder statesmen ' the Silent Generation and baby boomers. In this course, you will look at the characteristics of, historical impacts on, and learning styles of both the Silent Generation and baby boomers. You will learn how best to interact with these generations as a means of developing business relationships, the importance of integrating older generations with other employees, and what the future may hold for these knowledgeable and vital contributors to America's workforce. You will focus on the generational mix between the Silent Generation and the Baby Boomer Generation, as well as the attributes and attitudes that each generation brings into the workplace. This is the second course of the Workforce Generation series, which contains courses dedicated to understanding each generation's different behaviors, attitudes, and priorities

Course Duration: 1 Hour(s)

Now that virtually every business has 'gone digital,' we are even more reliant upon those who grew up with the technology, and can use it to do more ' better and faster than we ever thought imaginable. In this course, you will see how best to work with Generations X and Next, to establish a workplace environment that is conducive to bringing out the best that they have to offer. In many ways, you have access to tomorrow's experts today, and that is an opportunity that should not go to waste. This is course 3 in the Workforce Generations series

Course Duration: 1 Hour(s)

Cross-generational teams, or those made up of members of different generations, have a unique set of benefits and challenges. Ultimately, as the manager, it is up to you to help ensure that team members are able to work together effectively. In Cross-Generational Teams, you will learn that the characteristics of cross-generational teams parallel the attributes and attitudes of their individual team members: the Silents, Baby Boomers, Gen Xers, and Gen Nexters. In the Workforce Generations series dedicated to understanding each generation's different behaviors, attitudes, and priorities; this is the fourth course

Course Duration: 1 Hour(s)

The most effective method for managing performance problems is preventing them. As a manager, it's important that you have the knowledge and tools used to prevent performance problems. To start out you'll concentrate on how to successfully hire people that will contribute to your organization's skill set. Another preventative measure covered is how to establish performance expectations. Communication is a key tool to effectively set performance expectations. You'll also spend time learning about the best ways to give performance feedback. All in all, the topics covered will help you take a closer look at the dynamics of the employee-manager relationship, and gain insight on different ways to avoid performance problems in your staff. Begin your training with the first course of the Problem Performance Management series

Course Duration: 1 Hour(s)

Regardless of how effective you are in establishing practices that prevent performance problems, you will at some point run into performance problems. Performance problems will happen. The best response is to immediately take corrective action before the problem escalates. Learn about the different types of performance problems and their causes. Then you will discover the difference between conduct problems and performance problems. Because they are different in nature, the same techniques are not applied to handle conduct problems as those that are used to resolve performance problems. You???ll also explore the role that personality plays in performance problems. You???ll be able to tackle performance problems head on using the knowledge accumulated here. This is the second course in the Problem Performance Management series

Course Duration: 1 Hour(s)

The most important tool a supervisor can use in addressing performance problems is feedback and counseling. Counseling can be used to get to the root of why employees are unable to meet performance expectations. Another tool that will assist you is a Performance Improvement Plan. Learn how to use these tools to effectively address performance problems and improve workplace performance. You will also go through presentations that will help you hone your managerial, supervisory, coaching, and teaching techniques. You will also concentrate on how to isolate and address problems that are exclusive to individual tasks, sets of tasks, and individuals. Each of these topics makes up the third course of the Problem Performance Management series

Course Duration: 1 Hour(s)

Discover when to give performance feedback to team members and what sources to use for information

Course Duration: 1 Hour(s)

Practice providing verbal performance feedback to team members using key concepts in the course

Course Duration: 1 Hour(s)

Learn how to provide effective feedback in writing to empower team members

Course Duration: 1 Hour(s)

Learn and apply the five-step process for providing timely performance feedback to a team member

Course Duration: 1 Hour(s)