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Challenges and Concerns of Underground Parking Garages

Blog by Will Anderson
Platoon Chief with the Euclid Fire Department in Ohio

In a previous blog, I mentioned how the Euclid Fire Department (EFD) in Ohio protects dozens of high-rise buildings. To accommodate the residents of these residential properties, both above- and below-ground parking garages exist. Any fire below grade will test the responding department, but when the fire occurs in a large open area, unique concerns come to mind. This blog discusses these concerns and helps prepare crews for the challenges of a below-grade fire, or any fire in a large, open building.

Recently, my department, the EFD, responded to a vehicle fire in an underground parking garage. While the fire was confined to one vehicle, the incident served as a reminder of several important training topics that most departments only experience every few years. We received a call about a vehicle on fire in an underground parking garage. This garage did not have sprinklers or standpipes. The first engine arrived on scene, only three minutes after the call.

The engine officer established Command and reported they had smoke showing from the 400- by 60-foot garage, but couldn’t determine how far into the garage the vehicle was located. As the on-duty platoon chief, I arrived one minute later and assumed the role of incident commander (IC).I had a ladder truck, an ambulance, and another engine responding since the fire had occurred inside a structure.

Lt. Banning performed a quick reconnaissance and instructed his crew to begin pulling 2inches of hose, while another crew member obtained the apartment pack of 1 s hose off of their apparatus. As his platoon chief, I know how important Lt. Banning takes his training. His crew performs extremely well at fire scenes and they are as equally well trained. I was very comfortable with the actions he had begun.

Shortly after their initial stretch into the garage, I was able to obtain this picture:

Description:

Crews make their initial stretch into an underground parking garage fire using 2 1/2-inch hose, which was reduced to less than 2 inches inside the structure.

By reading the smoke, we should be able to tell this fire isn’t of much significance, but that’s no reason to become complacent and assume everything will be fine. As an IC, this is what I want to avoid at all times. At this point, my thoughts were now on providing some form of ventilation to the attack crew. By now, Truck 21 led by Lt. Pete Bernacki had arrived. I instructed him and his crew to assist in getting the first line in operation. Once that was completed, their orders were to provide horizontal ventilation by breaking garage windows and performing forcible entry of a man door at the far end of the garage. There was a strong northerly wind in excess of 30 mph, which would aid the removal of the smoke.

Medic 41 was instructed to control the elevators and stand by in the basement to protect any unsuspecting occupants from entering the smoke-filled garage. After this assignment was given to Medic 41, Engine 12, led by Lt. Chris Herak, arrived. Their orders were to perform RIT duties and set up near the attack engine, Engine 13.

The fire was roughly 200 feet inside the 400 foot-long garage. It was confined to one vehicle and quickly controlled. However, the picture shown above made me think of several areas of training we must be proficient in to make sure we go home at the end of our shift. In no particular order, these topics include:

>> Proficiency in large area searches
>> The need for air management
>> Proficiency in buddy breathing
>> Understanding your ventilation options are limited, but still required
>> Carrying and deploying personal rope for use in large areas
>> The importance of staying on the hoseline
>> Understanding the dangers of cold smoke
>> Effectively communicating conditions, actions, and needs
>> Knowing your buildings
>> Blocking track of garage door

This is a short list of topics that initially came to my mind. Perhaps after you see the picture, you or your crew can think of others. Discuss your findings and work toward proficiency in these skills. All of these are important and serve a purpose. Since the attack crew made entry through the open garage door, Lt. Banning instructed one of his crew members to block the track to prevent the door from closing. They accomplished this by the methods shown in the images below:

Description:

Vice grips block the track of a garage door on left side.

Description:

A pike pole is used to block the garage door from closing on the right side.

Ironically, a few weeks prior to this incident, some firefighters from neighboring departments and I were discussing the topic of fires in underground parking garages. For us, they’re few and far between. Regardless of how small a fire may be, I still believe every fire serves as a reminder of how we can improve for the next one. Learn from your mistakes and those of others. None of us are perfect, but that doesn’t mean we can’t try to be. On the way to perfection, well eventually come to excellence. Excellence in this business helps ensure we go home at the end of our shift. Be safe, be well, and be smart! Thanks for reading.

About the Author

Will Anderson is a Platoon Chief with the Euclid Fire Department in Ohio.Hes in his 18th year in the fire service and is certified as a State of Ohio Firefighter 2, Fire Instructor, and Paramedic. He recently completed his Fire Officer 1, 2, and 3 training in addition to his Blue Card certification. He has an Associate’s degree in Fire Science, another in Emergency Medical Services, and is nearing completion of his Bachelor’s Degree in Fire Science Administration.

 

TargetSolutions Honors Our Fallen Firefighters

TargetSolutions considers itself extremely fortunate to serve the heroes who do so much for our communities. Emergency responders show their courage, selflessness and valor every single day.

That’s why everyone at TargetSolutions was so devastated by the recent events in Arizona, as well as California. The heartbreaking Yarnell Fire took the lives of 19 members of the elite Granite Mountain Hotshots firefighting crew. This tragedy has left everyone connected to the fire service in sadness. Also, last week here in Southern California, a CAL FIRE firefighter, Christopher Douglas, was fatally injured after being struck by a passing car while answering an emergency on a local highway.

TargetSolutions would like to take this opportunity to send our most sincere condolences to the friends, families and members of the fire service who were so deeply impacted by these terrible tragedies.

Please help us in supporting the National Fallen Firefighters Foundation by providing a monetary donation to assist the survivors and coworkers of the heroes who have died in the line of duty.

 

So far this year, there have been 66 firefighter fatalities. Our prayers are with all of them. If you would like more information on the firefighters lost in the line of duty, please visit the U.S. Fire Administration’s website.

>> Jonathan W. Burgess, South Alabama Regional Airport Fire Department
>> Matthew J. Porcari , Owego Fire Department
>> Gregory Pickard, Bryan Fire Department
>> Eric Wallace, Bryan Fire Department
>> Claudia Sokol, Diligence Fire Company No.1
>> David Schnepp, Carter’s Valley Fire Department
>> Nate Fruin, Mattawan Fire District
>> Scott Morrison, Knotts Island Volunteer Fire Department
>> Christopher Brown, Hudson Community Fire Protection District
>> Donald Mize, League City Volunteer Fire Department
>> Lonnie Nutt, Marietta Fire Department
>> George A. Turner, Jr., Jericho Fire Department
>> Michael L. Broz, Dorchester County Fire Rescue
>> Jeffrey Scheuerer, New Jersey Forest Fire Service
>> Michael R. Goodwin, Sr., Philadelphia Fire Department
>> John M. Janos, City of Binghamton Bureau of Fire
>> Harold Hollingsworth, Fort Osage Fire Protection District
>> James B. Clark, Bedford Fire Department
>> Lawrence A. Stone, West Union Community Fire Protection District
>> Morris Bridges, West Volunteer Fire Department
>> Cody Dragoo, West Volunteer Fire Department
>> Joseph Pustejousky, West Volunteer Fire Department
>> Douglas Snokhous, West Volunteer Fire Department
>> Robert Snokhous, West Volunteer Fire Department
>> Rodney P. Miller, Loganville Fire Company
>> Dale S. Queen, Oak Ridge Volunteer Fire Department
>> Gene Kirchner, Baltimore County Fire Department – Reisterstown Volunteer Fire Company
>> Daniel Davidson, Sacramento Ranger District of the Lincoln National Forest
>> Stanley Martin Jr., Springfield Volunteer Fire Department
>> Brian Woehlke, Westland Fire Department
>> Albert A. Nejmeh, Tacoma Fire Department
>> Brad Harper, Phoenix Fire Department
>> Stanley A. Wilson, Dallas Fire-Rescue Department
>> Robert Bebee, Houston Fire Department
>> Robert Garner, Houston Fire Department
>> Matthew Renaud, Houston Fire Department
>> Anne Sullivan, Houston Fire Department
>> Luke Sheehy, U.S. Forest Service Pacific Southwest Region
>> Tony Barker, Mountain View Volunteer Fire Department
>> Edward C. Vanner, Jr., 143d Fire & Emergency Services, Quonset ANG Base R.I.
>> Thomas Burley, Youngstown Volunteer Fire Company
>> Katrina Sims, Atlanta Fire Rescue Department
>> John T. Appleton, Malden Volunteer Fire Department
>> Andrew Ashcraft, Prescott Fire Department
>> Robert Caldwell, Prescott Fire Department
>> Travis Carter, Prescott Fire Department
>> Dustin Deford, Prescott Fire Department
>> Christopher MacKenzie, Prescott Fire Department
>> Eric Marsh, Prescott Fire Department
>> Grant McKee, Prescott Fire Department
>> Sean Misner, Prescott Fire Department
>> Scott Norris, Prescott Fire Department
>> Wade Parker, Prescott Fire Department
>> John Percin, Prescott Fire Department
>> Anthony Rose, Prescott Fire Department
>> Jesse Steed, Prescott Fire Department
>> Joe Thurston, Prescott Fire Department
>> Travis Turbyfill, Prescott Fire Department
>> William Warneke, Prescott Fire Department
>> Clayton Whitted, Prescott Fire Department
>> Kevin Woyjeck, Prescott Fire Department
>> Garret Zuppiger, Prescott Fire Department
>> Christopher Douglas, CAL FIRE / Riverside County Fire Department
>> Mickey Yates, Greenfield Volunteer Fire Department
>> John Austin, City of Quincy Fire Department
>> Dennis Long, Idaho Department of Lands – Maggie Creek Forest Protective District

The National Fallen Firefighters Foundation is a 501(c)3 nonprofit organization. If you would like more information, please click here.

Auto Renewal for Credentials Makes Platform Management More Convenient

 

Easily Schedule Ongoing Credentials to Automatically Renew and Eliminate Unnecessary E-mail Alerts with New ARC Enhancement

If you are spending too much time managing your user’s credentials, you are going to love our latest platform upgrade. The new Auto Renewal tool inside Credentials Manager, which is now available, makes records and information management with TargetSolutions even more efficient.

In the past, credentials that contained online safety training courses with expiration dates, needed to be manually changed to reflect new dates after being completed. This was especially time consuming for larger organizations with dozens of employee training records. This new enhancement enables credentials to be automatically renewed with just a few simple clicks on the new Credentials Options page.

Platform managers will be able to choose to have credentials automatically renew immediately after final requirements have been completed, or wait until the credential’s expiration date. Once all requirements are completed, the credential sits in a “complete” status until the date of expiration, when it automatically renews. This “complete” status applies to all credentials, not just those set up to automatically renew.

“The Auto Renewal enhancement increases the platforms ability to run itself after implementation,” said TargetSolutions’ Product Manager Misty Pratt. “It also corrects several issues users experience with credentials and alert e-mails. While these changes are simple in concept, they represent a huge leap in the usefulness of Credentials as a whole.”

Alerts can now be created to notify users and platform managers that the requirements of a credential have been completed. Additionally, once a credential’s requirements have been fulfilled, administrators and users will no longer receive e-mail alerts and the credential will no longer appear in the user’s schedule.

Platform users will appreciate a reduction in e-mails, as well as less clutter on their home page alerting them to credentials that have already been completed.

“These changes were some of our most commonly requested enhancements and were happy to be able to release them,” Pratt said. “We’re constantly striving to implement changes requested by our clients. These changes in particular are excellent for the platform and we think they will be universally appreciated.”

The new Credentials Options page gives platform managers more flexibility in the viewing and editing of credentials by users, including a setting to completely hide a credential from the users schedule and a much more granular set of editing options.

“Every decision we make is meant to make the platform more user friendly,” Pratt said. “We believe that’s what this newest Credentials upgrade accomplishes.”

If you have any questions about this new release, please don’t hesitate to contact us today.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS organizations. These solutions enable organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Looking to Remain Organized, Efficient and Compliant, Canadian Department Turns to TargetSolutions

Mississauga Fire and Emergenc Services

Mississauga Fire and Emergency Services was originally established in 1974. To this day, it carries the same mission statement: To protect life, property and the environment in Mississauga from all perils, through education, prevention, investigation, training, rescue, fire suppression, dangerous goods containment and life support services.

The department’s responsibilities include serving more than 740,000 citizens spread across 288-square kilometers. With a team of 616 members across 20 stations, the department responds to more than 25,000 calls per year.

In order to properly protect the community, Mississauga must be well-trained and well-prepared for duty every day. The department implemented TargetSolutions in October of 2006 to help remain organized, efficient and compliant. To that effect, the industry’s leading online training and records management system has complemented the department’s hands-on training techniques, while replacing a paper-based system for maintaining compliance records.

From the beginning, our main interest was streamlining recordkeeping, said Matheson. The ability to easily produce training reports was our initial need.

Although TargetSolutions is based in the United States, its platform’s capabilities stretch beyond its borders. That’s why Global Risk Innovations works to bring the powerful training management tools to departments like Mississauga in the Canadian market. Division Chief Shawn Matheson, who is responsible for all of Mississauga’s various training needs, has found value in the platform.

Mississauga has benefited from TargetSolutions’ reporting functionality, specifically the ability to create detailed reports of completed training activities. TargetSolutions provides innovative tools that allow departments like Mississauga to consistently distribute training material. The department is even able to take real-life incidents and turn them into online courses.

“We recently responded to a house fire that had a lot of different outcomes as far as lessons learned for our staff. We were able to take pictures and information from that incident and turn it into a custom activity course by importing a PowerPoint slideshow onto TargetSolutions.”

Shawn Matheson, Division Chief

Matheson also mentioned the department’s use of custom tests to enhance the learning experience for personnel. Custom tests provide an excellent way to ensure that the employee adequately understands the course material and is proficient in that particular area.

“We are able to create various forms of learning and then back up the material with a quiz,” Matheson said. “The custom activities that we create on the TargetSolutions platform become part of our annual training curriculum. We have a certain amount of training that we expect from our firefighters on a continuing education basis and a large portion of that is going out on the TargetSolutions system.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS organizations. These solutions enable organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Competition, Peer Pressure and Situational Awareness

Blog by Dr. Richard B. Gasaway, PhD, EFO, CFO
Retired Fire Chief and Web Master for Situational Awareness Matters

During a recent situational awareness program we were talking about near-miss events and I asked the class if anyone had experienced a near-miss. As is typical, a few hands went up. With their permission, we used the students’ real-life experiences to discuss how things unfolded and we extracted and applied powerful situational awareness lessons. It’s a great way to learn because these are not made-up “what if” scenarios or a dissection of videos snagged off the Internet. These are real events that, if only by luck, the student is still with us to share their lessons.

During this particular program a participant shared how his crew arrived on the scene of a working residential dwelling fire where smoke was coming out the front door. The crew pulled the line and advanced it in the front door in search of victims and to extinguish the fire. But they didn’t get far. The floor collapsed under their weight and into the basement they went.

A mayday was called and, as luck would have it, the second-in company arrived quickly and was able to lower a ladder into the basement and extricated the two firefighters from their imperiled situation. The two firefighters suffered fall injuries and thermal injuries. But no fatalities! So the firefighter telling about the event classified it as a near-miss.

In the process of constructing how the events unfolded, he shared that a 360-degree size-up was not completed. Sadly, the failure to complete a size-up is often cited as a contributing factor in casualty reports. This is understandable. The size-up is the first, and sometimes only, opportunity for responders to determine what the problem is before they start throwing around solutions. Shortcut the size-up and you risk operating with flawed situational awareness.

The crew thought the fire was on the first floor. It wasn’t. It was in the basement. The front of the house was on-grade. The back of the house, however, was a walk-out with plenty of windows that would have revealed the volume of fire in the basement if the 360-degree size-up were completed.

While it is easy to see how the failure to complete a size-up contributed to this near tragic event, it is critical to understand WHY the size-up was not completed. There are many possible explanations, ranging from accessibility issues, to tunnel vision, to task fixation, to imminent rescue pending, and more. But in this case, the explanation was none of those. The reason was rooted in competition and peer pressure.

The officer shared this explanation with the class:

“I am a newer company officer and our fire companies are very aggressive interior structural firefighters. We pride ourselves on getting inside and getting the job done. I know I’m supposed to conduct a 360-degree size up but if we charged our line and then did a walk around there is a chance another company would come in and take our line and go put the fire out. And if that happened, I’d never hear the end of it. The other firefighters on our shift would kill us and eat us for pussy-footing around instead of putting the fire out. I simply could not afford to take that kind of risk with my career and gain a reputation of being a non-aggressive officer.”

I give this officer a lot of credit for sharing his honest assessment, especially in the presence of his peers. The aggressive, competitive culture of his organization, coupled with peer pressure kept him from completing the size-up. I found it particularly concerning when he said he could not afford to take the risk of getting a reputation among his peers. In saying that, he was rating the risk of peer rejection higher than the risk of death.

Firefighters are competitive by nature. They train hard and work hard to win. But the opponent in this fight is not each other. The opponent is the fire and when a culture lends itself to cut-throat internal competition, coupled with peer-pressure to shortcut or bypass best practices (like size-up), the potential for flawed situational awareness increases as does the potential for a casualty.

About the Author
Dr. Gasaway is widely considered to be one of the nation’s leading authorities on situational awareness and decision making processes used by first responders. In addition to more than 30 years in the fire service, including 22 years as a fire chief, Dr. Gasaway has a second passion: Uncovering and applying research in brain science for the benefit of first responders. His website, Situational Awareness Matters (www.SAMatters.com), has enjoyed more than a million visits since its launch in October 2011.

 

Make Training Management More Efficient by Creating Categories and Groups Inside TargetSolutions

Organizations can customize their TargetSolutions account by creating categories and groups inside the platform. This helps platform managers regulate activity by defining groups and assigning supervisors to oversee those groups.

Organizations can add as many categories and groups as they would like. When establishing categories it is helpful for administrators to consider how they intend to designate supervisory rights, run reports and assign courses. To assign training to just the B shift, for example, be sure to create a group for B in the shift category. Platform managers may also want to ask some of the following questions:

Which groups belong in each category?

Where are supervisors?

Will the category selection be a user fill-in response?

Platform managers will need to contact TargetSolutions to create or remove categories. Examples of categories include: department, division and job title. Once categories are established, platform managers can fill them with groups.

Creating categories and groups can make training management more efficient. Doing so permits platform managers to quickly assign courses and establish supervisory rights depending on how their organization is set up.

For more information or if you have any questions, please contact TargetSolutions or your account manager directly.

Managing TargetSolutions’ Mandatory Timer Requirement for Continuing Education Credit

TargetSolutions timer requirement has been an issue for some clients. But the timer system was put in for good reason.

All courses taken for EMT continuing education credit with a TargetSolutions accredited certificate issued upon completion have a timer set for at least 25 minutes, but could be higher if mandated by a regulatory agency. And in states where a course is approved for continuing education, the timer currently must remain in place, even if the online EMT training course is only being used for review and the user does not want a certificate.

“We take our accreditation with regulatory agencies very seriously, but at the same time we do not want to alienate users for the sake of compliance,” said Content Architect Jeremy Lynch. “Because of this, we walk a fine line of delivering the appropriate amount of accredited content that meets the minimum time required to get credit for the course.”

Here’s how TargetSolutions timer works: The amount of time a user spends on a slide is the amount of time they receive toward the time requirement with a maximum of five minutes per slide. If they spend 30 seconds on a slide, they get 30 seconds of credit toward the time requirement.

If a user ever reaches the end of the course and has not fulfilled the time requirement to take the exam, Lynch recommends users go back and spend more time on each slide, rather than quickly navigating through each page of the course again. “This will help ensure they meet the mandatory time requirement,” he said.

Good Data Doesn’t Just Happen: A Few Steps for Better Recordkeeping

Blog by Brian Drolet
www.FireRMSData.com

Are you frustrated you’re not receiving the data you need? Do your reports provide you the information you were expecting? Before ditching your records management software, you should examine your data business practices to ensure the processes for collecting data, the configurations and reports that hold and present your data, are functional and effective.

The elusive mystical data we are all chasing can be obtained, but the process has to be managed. If you want specific data, all participants in the collection and reporting of that data need to adhere to the same criteria, and all components must be defined and coordinated.

Do you have established business practices regarding workflow and data collection? Are your firefighters knowledgeable and trained regarding your data collection wants and needs. Is there a plan to get you the data you need, or are you thinking, it should all be there?

To get what you need, you will have to organize, plan and execute the work before seeing good data reporting. Your data needs to be reliable, dependable, consistent and repeatable. Without a data management plan, you can only hope you get the data you want or need; but hoping can lead to doubting, and doubting impacts the reliability and usability of the data.

The records management system you’re using is probably a good container of data holding area per se, but you have to establish how the programs are best utilized, how the data should be collected and what specific data should be reported.

As a first step, what may be needed is a review and recommitment to the goal of good data collection and reporting.

Secondly, set your data goals and define the work that needs to be performed. Set accountability and responsibilities, and be sure to implement training regarding data collection and review, prior to needing the data.

Good data management starts with a plan. Do you have one?

About the Author
Brian Drolet is a 25 year Career Firefighter with a Southern California Fire Department. He operates a Fire Department Data Consulting Service assisting over 100 Departments in various aspects of collection, reporting, Data Management Planning and defining business practices regarding the Fire Service. For more information, please check online at http://firermsdata.net/.

 

Seminole County Division Chief Praises TargetSolutions’ Powerful Applications We Couldnt Live Without It

The Seminole County Fire Department has grown into one of the largest departments in Central Florida. The department has existed since 1974 with one goal: To serve the community and improve the quality of life for more than 422,000 citizens who live in the county. That goal is made clear in the department’s mission statement: “5 Minute Response Time. Trained Personnel. Adequate Resources. Constant Prevention. Go Home Safe.”

But with 18 stations, nearly 400 personnel, and 30,000-plus service calls to respond to annually, the department has a great deal of responsibility. Maintaining an organized, well-trained crew is vital to the efficiency of the department.

Prior to joining TargetSolutions in January 2009, tracking training was a cumbersome task. The department was forced to rely on extra staffing to monitor and enforce all of its training needs.

“We had to have multiple databases, as well as multiple assistants to track credentials,” said Division Chief of Professional Standards Todd Gaddy. “We had to have someone to look at the calendar and see who was ready to expire, and then notify the people on that list by manually sending e-mails. The process kept us from being as compliant as we are currently.”

The implementation of TargetSolutions has helped eliminate the need for some of the staff-hours that it previously took to manage the organization. With the industry’s leading online training and records management system at its disposal, the department relies on automatic e-mail alerts to notify personnel when they are coming up on an expiring credential.

“We have it set up with a supervisory chain of command,” said Gaddy. “When the credential gets closer to the deadline, it notifies the supervisors.”

Another feature Seminole County uses to maintain compliance is e-signatures on organizational documents.

“When we send out operation bulletins, safety bulletins, and other important documents, we make sure to include the e-signature,” said Gaddy. “It allows us to ensure that all of the firefighters opened the document and clicked to indicate that they understand. Nobody can say they never got it anymore.”

The ability to send out documents with a web-based solution has helped the department maintain compliance, while completely eliminating paper files.

The department has also made great use of the Activities Builder application within TargetSolutions. With nearly 900 custom activities created, the department has found its solution for documenting hands-on training, as well as delivering department-created material.

“Instead of gathering everybody and going to a different station to receive training, or an introduction to a new product, we can create a PowerPoint presentation and share it as a custom activity,” said Gaddy. “Firefighters then have the ability to reference the PowerPoint at any time down the road.”

The department has done an excellent job of maximizing TargetSolutions’ capabilities within the organization.

“We couldn’t live without it,” Gaddy said.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS organizations. These solutions enable organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

TargetSolutions Works Its Way Across Country with Special User Group Training Events

For years, TargetSolutions has hosted user group training events all across the country. But in 2013, we’ve picked it up a notch. Over the last few months, we’ve held events in California, Arizona, Florida, Georgia, Indiana, Michigan, Illinois, Wisconsin, Connecticut and Missouri. This week, we’re holding three more: a User Group on Tuesday at Wesley Chapel Volunteer Fire Department in North Carolina and two special Company Officer Training Seminars in South Carolina with Product Specialist Tim Riley on Thursday and Friday.

These special training events are held with one goal in mind: To educate clients on how they can maximize TargetSolutions online training management system.

The sessions are hosted at clients departments and various training topics are covered. Whether its a new release, a platform enhancement, the ISO Training Tracker, or general tips and tricks, there is always something to talk about.

Platform managers come together to learn what other platform managers are doing with the platform. These events are valuable for clients as they share personal success stories and listen to their peers, gaining insight into the system. Christine Boozer, who is a civilian training officer with Fresno Fire Department in California, attended a user group session in San Diego and came away with several new ideas.

I thought the user group went well, Boozer said. It was great because we got a couple tips out of it. I had not thought of using certificates for anything beyond what is necessary for EMT. So, using certificates for our USAR teams, for their dive requirements; or using them for our specialty teams for the instructors would be great. I always get something out of these user groups that I did not know before.

We believe user groups are pivotal to our clients successthats why TargetSolutions is so committed to regularly hosting them. We hope you are able to attend one in the future! Please keep an eye out for e-mails from TargetSolutions about upcoming events in your area! And if you would like more information about this week’s events in North Carolina and South Carolina, please contact us today.