Technology with a Purpose


PTSD in the Fire Service: Escaping a Personal War Zone

fire service ptsd

For generations, fire service PTSD has been an unspoken and largely undiagnosed condition. However, understanding the circumstances that trigger fire service PTSD can lead to treatment, improved morale, and even save lives.

You don’t always get to choose your battles; sometimes they choose you. When that first call comes in, you don’t know what will be waiting on the other end; a burning building, a natural disaster, or an act of violence that requires prompt emergency medical services. But when the fires go out and the healing begins, the battles don’t always end. Compassion fatigue, burnout, and eventually post-traumatic stress disorder (PTSD) can manifest themselves out of the mental and physical trials of the everyday first responder.

Understanding the symptoms that compound into PTSD and learning how to manage them won’t only improve morale, but can also save lives, according to Paul Costello, FF/EMT-P, a 25-year veteran of the fire service.


Defined as “an extreme state of tension and preoccupation with the suffering of those being helped to the degree that it can create a secondary traumatic stress for the helper,” compassion fatigue serves as a common precursor to PTSD.

While largescale emergencies and rescue operations do contribute to compassion fatigue, oftentimes it’s the mundane tasks that have the strongest impact on first responders. Fires are at an all-time low, meaning primary care and mental health calls will take up a majority of first responders’ time. Think of each company member’s psyche as a personal barometer; with each passing call, those barometers will gradually inch closer and closer to the end of the dial, signifying an escalating growth of compassion fatigue. While every individual’s barometer is different, the lurking danger of burnout will inevitably set in.


Occupational burnout is defined as “a state of physical, emotional or mental exhaustion combined with doubts about your competence and the value of your work.”

Developing a negative worldview as a result of burnout doesn’t only run the risk of adversely affecting your personal life, but it is dangerously contagious to your family and colleagues as well. Think about the bright-eyed and bushy-tailed rookie arriving for his or her first day on the job and immediately assimilates to the burnout of a 20-year veteran. Influenced by how the veteran reacts negatively to day-by-day nuances, pretty soon the rookie exhibits his or her own gradual tilt into compassion fatigue and a faster descent into burnout.

Being the dull tool in the toolbox doesn’t just affect you, but it also affects outcomes.

“It’s almost cancerous in a manner of speaking with how it can impact your employees,” said Costello. “One of the things I firmly believe is it affects outcomes but you have to override it. Realize that you’re there as an advocate whether or not a call is exactly as dispatch has described it. It’s still that person’s emergency. You have to accept it as a reality in our profession.”


Like a wildland blaze at the height of fire season, PTSD will overwhelm first responders in the form of anxiety, depression, substance abuse, sleep deprivation, panic attacks, and violent or suicidal thoughts. While many cases compound through a linear ascension of compassion fatigue and burnout, single traumatic events, such as the recent shootings in Las Vegas, can profoundly accelerate the symptoms of PTSD.

Despite glaring warning signs, the fire service maintains a troubling track record of refusing to seek help. The idea that an individual will be seen as weak or passed over for promotion if they seek counseling are common concerns for the everyday firefighter, but this type of self-deprivation creates a vicious cycle of compassion fatigue which leads to burnout and eventually develops into the bottomless pit of fire service PTSD.


Just as you rely on your crew when entering a burning building, you certainly don’t have to fight PTSD on your own. Some insurance plans in the fire service feature an employee assistance program that provides a certain number of free visits to a licensed clinical social worker or behavioral therapist. These sessions provide you an outlet to unload your feelings and emotions while receiving guidance on how to deal with them in the future.

Are you a chief? Sometimes the most powerful form of leadership is to lead by example. Dental visits are recommended twice per year; why doesn’t mental health carry the same weight? Normalizing annual “tune-up” visits to a cognitive therapist is a healthy way to stay on top of PTSD. When an effective leader can sympathize with what a company member is going through, crews will want to emulate that behavior.

“This is a tough business that’s a slog at times with daily wear and tear,” said Costello. “You’re dealing with other people’s problems and emergencies and trying not to let the process as a whole grind you down. Whether your career is 20, 25, 30 years, if you’re going to be successful you’re going to have to have these tactics to defend yourself.”

Fire Service Health and Safety Part I, the first installment of a two-part online training series from TargetSolutions, explores numerous topics pertaining to firefighter health and wellness, including a section dedicated to anxiety and fire service PTSD.  The course outlines the
concepts, science, and economics of fire service-related health and safety as modern firefighters need to understand these interconnected concepts.

Understand your limits, seek treatment, and then pass on that knowledge to future generations. You’re not in this alone.

If you or someone you know is contemplating suicide, please call the National Suicide Prevention Lifeline at (800) 273-8255.


Paul Costello is a veteran paramedic, firefighter, fire service instructor, and TargetSolutions subject matter expert who has assisted in the development of numerous fire-related training courses. He played a pivotal part in the direction and production of TargetSolutions’ award-winning 1410 Evolutions training bundle, a 14-course video-driven series that was shot on location with the St. Charles Fire Department in St. Charles, Missouri and Pasco County Fire Rescue in Land O’ Lakes, Florida.

TargetSolutions’ Advanced HAZWOPER Awareness Training Series Undergoes Enhancements

TargetSolutions’ Advanced HAZWOPER Awareness series, recently enhanced with new content, multimedia, and video, provides eight hours of online hazardous materials training that covers the essentials of preventing and managing hazardous events.

Even with the best prevention methods in place, incidents involving hazardous materials are bound to happen. Understanding the nature of hazardous materials – and how to respond to various types of incidents – will help you quickly manage a dangerous situation and minimize damage.

TargetSolutions’ Advanced HAZWOPER Awareness is a four-module series of online training courses designed to educate personnel on hazardous materials, effective communication strategies, personal protective equipment (PPE), preventative measures, and much more.

Packed with eight hours of hazardous materials training, this four-part series has been reinvented with updated content, enhanced multimedia, and is now presented in a video-driven, instructor-led format.

Here is a breakdown of each module in the series:

Module 1: The series begins with a summary of the different environmental regulations surrounding the issue of hazardous materials and hazardous waste. The module presents the identification of different types of hazardous wastes and their classifications in order to prevent hazardous waste incidents.

Module 2: The second installment discusses various methods used to identify hazardous materials and substances, both in transport and industry.

Module 3: This course explores the potential risks of working with hazardous chemicals and their effects on the body, including routes of entry and basic toxicology.

Module 4: The final lesson in the series focuses on employee awareness when working around hazardous materials, steps for proper handling of hazardous materials, preventative measures to curtail hazardous incidents, and mitigation methods.

“These types of incidents are bound to happen, regardless of how much caution is taken. That’s why it’s important for first responders to equip themselves with hazardous materials training and to be ready for when they do occur. These courses have been updated, they have been enhanced, and they’re incredibly important for anyone who will be exposed to hazardous incidents.”

Bryan Fitzgerald, Content Manager, TargetSolutions


TargetSolutions’ course catalog also features other courses that discuss hazardous materials, including First Responders Operations Level Refresher (four modules), Introduction to Hazardous Materials (EMS), Hazard Communication (OSHA), Hazmat Spill Prevention & Control (OSHA), and Hazmat Transportation (OSHA), among others.

If you have any questions online hazardous materials training or about TargetSolutions’ online training catalog, please contact us today at (800) 840-8048.

TargetSolutions’ Top 10 OSHA Training Courses for 2017

TargetSolutions’ top 10 OSHA training courses for 2017 have thus far amassed more than 160,000 total completions. 

TargetSolutions’ online training management system features more than 60 hours of OSHA safety training that complies with local, state and federal training mandates. Online OSHA training courses are available 24/7 and provide flexible learning that save organizations time and money.

With more than a month remaining in 2017, TargetSolutions’ most popular courses in the OSHA & Compliance catalog totaled more than 160,000 course completions. These courses address a variety of topics within occupational health and safety and compliance.

Here are the top 10 OSHA training courses based on total completions in 2017:

  • Sexual Harassment Awareness helps prevent incidents of sexual harassment in the workplace and provide guidelines on what to do if such an incident occurs. It aims to help employees recognize the seriousness of violations of their sexual harassment policy and help victims come forward.
  • Bloodborne Pathogens Safety explains the requirements for complying with OSHA standards and provides practical information on the various diseases and protection strategies associated with bloodborne pathogens. The course incorporates the updated 2001 OSHA standard that were made in compliance with the Needlestick Safety and Prevention Act.
  • Back Injury Prevention recognizes that the back is the most injury-prone part of the body, but most back injuries are preventable. This course highlights techniques for protecting and strengthening the back to avoid common injuries that can result in pain, lost work time, inconvenience and possible disability.
  • Hearing Conservation outlines the requirements of a Hearing Conservation Program to prevent hearing loss – one of the most common occupational diseases and second most self-reported occupational illness or injury. Continued exposure to OSHA’s defined noise level of more than 85 decibels means a company must have a Hearing Conservation Program.
  • Hazard Communication satisfies OSHA’s Hazard Communication Standard (HCS) to ensure information about chemical dangers is shared with those who need to know. This course emphasizes how to comply to HCS and incorporates recent changes made to the standard in accordance with the Globally Harmonized System (GHS) of Classification and Labeling of Chemicals.
  • Lock-Out / Tag-Out helps safeguard employees from hazardous energy while they are performing service or maintenance on machines and equipment. The course outlines the procedures necessary to properly shut down and lock-out or tag-out these machines.
  • Slips, Trips, and Falls Prevention ensures compliance to the OSHA standards for walking and working surfaces. This course helps reduce fall accidents that cause 15% of all accidental deaths.
  • Fire Extinguisher Safety educates personnel on how to operate fire extinguishers to suppress small, incipient stage, accessible fires before these fires can grow and intensify.
  • Workplace Diversity promotes an awareness about different cultures and backgrounds to help bring unity and tolerance to the workplace or community.
  • Workplace Violence provides guidance for employees to prevent workplace violence by identifying risk factors and steps to handle incidents. This course helps organizations and individual employees develop violence prevention programs that ensure safety.

For questions about TargetSolutions’ OSHA & Compliance course library, please contact us today at (800) 840-8048!

Biographical Drama ‘Only the Brave’ Refuels the Firefighter Film Genre

Blog by Greg Baldwin
Marketing Content Specialist at TargetSolutions

Films inspired by the fire service have a habit of settling their themes around the “Man vs. Fire” climactic battle, leaving the story and plot as a mild formality. The recently released Only the Brave, directed by Joseph Kosinski, completely rewrites the firefighter film formula and serves as a testament to the resilience of the human spirit in the eyes of danger.

Based on the true story of the Yarnell Hill Fire near Yarnell, Arizona in June 2013, the story follows superintendent Eric “Supe” Marsh (Josh Brolin) of the Prescott Fire Department and his Type 2 battalion (also known as “deucers”) as they strive to one day become certified Type 1 (also known as hotshots). Supe is wise beyond his years and his crew operates as a well oiled high-performance engine, but despite these credentials their certification is still four years in the making. Things get testy when rookie Brendan McDonough (Miles Teller) is given an opportunity to earn a spot in the company. McDonough has just been kicked out of his mother’s house, has a child on the way, and bears a history of substance abuse. Paired with his poor physical conditioning and limited intellect, he’s branded the nickname “Donut” and is nearly dismissed on multiple occasions.

In a way, Donut’s exile into the real world from the sanctuary of his mother’s house is synonymous with the film’s theme of marching into danger and being forced to create something out of nothing. Laziness and abuse make up the only world that Donut has known, but that all changes as he confronts the crossroads in his life: take his limited fire experience and put it to good use with Supe’s department or continue his path to eventual self-destruction. Both decisions are dangerous but only one is correct.

The film succeeds in generating tension between Donut and his new company while subtly constructing the bonds that will eventually bring them together as one unit: the Granite Mountain Hotshots. There is an instance where Donut can no longer handle the escalating hazing and stops short of punching one of his instigating comrades. In most other films, the punch would have been thrown and the team would be no less for the wear. In this case, Donut has too much to lose and the members of the company start to take notice when he refuses to give up despite his struggles. It’s the fact that he didn’t throw the punch (as he probably would have done as a junkie) that makes his colleagues start to respect him. Whether this particular altercation is based on fact or not, the traditional formula of the firefighter film genre would ultimately call for Donut to land the punch. No exceptions.

The landscapes of the film are nothing short of breathtaking and, at times, terrifying. Supe recalls an occurrence early in his career where he came across an engulfed bear fleeing from an inferno. “It was the most beautiful and terrible thing I have ever seen.” Utilizing a healthy blend of practical and CGI effects, the film brilliantly illustrates this contradiction in ways that no other firefighter film has ever done. To our protagonists, the intimidating panoramic landscapes aren’t comprised of beauty or nature; only fuel for the fire.

Sure to refuel the firefighter film genre, the emotionally supercharged Only the Brave has opened to unanimous fanfare with critics lauding its story, writing, acting, and stunning visual effects. While the epic is a work of fiction, the climactic event that it is based on is not, and that certainly hits home. As I sit behind my computer writing this, somewhere far away in another city, another state, another country, there is a cadre of brave men and women who are entering a fire zone right now and putting it all on the line. Sometimes we could all use a reminder about the realities of the dangers that the fire service faces every day. Today, Only the Brave is that reminder.


Greg Greg Baldwin Content SpecialistBaldwin joined the TargetSolutions team in June of 2015 and serves as the company’s Marketing Content Specialist. A graduate of San Diego State University with a degree in marketing, he played a key role in the development of the award-winning NFPA 1410 Evolutions series as one of two videographers on location in St. Charles, Missouri. Greg is a veteran volunteer of the local animal shelters, having won County of San Diego Volunteer of the Year honors in 2013 for his implementation of a digital marketing program.

Enhanced Multimedia and New Video Format Headline Fleet Program Updates

TargetSolutions has made revitalizing updates to two key online driver safety training courses in its Fleet Program: Dangers of Speeding and Seat Belt & Airbag Safety.

In an ongoing effort to upgrade its versatile Fleet Program, TargetSolutions has made modernizing updates to two key lessons. Dangers of Speeding and Seat Belt & Airbag Safety have both been completely revamped and restyled in an instructor-led video format with an invigorating multimedia interface.

Updating these online driver safety training courses has been a goal that TargetSolutions set out to accomplish at the start of the year. These two modules will be the eighth and ninth lessons of the program that have been revitalized since turning the calendar with more on the way.


Dangers of Speeding

  • Describe the pervasiveness of the problem and understand why drivers speed
  • Discuss the legal consequences of speeding
  • Analyze the dangers and costs of speeding
  • Identify stopping distances
  • Explain how to avoid speeders
  • Discuss how to determine the appropriate speed for each circumstance.

Seat Belt & Airbag Safety

  • Describe the benefits of wearing seat belts
  • List the three types of collisions that occur in a crash
  • Explore the benefits of airbags
  • Interpret the benefits of proper use of child safety seats
  • Discuss the laws that pertain to seatbelts; child safety seats, and airbags

“Our clients have been requesting these updates to our Fleet Program and we have duly responded with nine optimized courses so far this year. This is our way of showing that your voices are always heard with TargetSolutions.”

Bryan Fitzgerald, Content Manager, TargetSolutions

Check out our course catalog for a complete listing of our Fleet Program lessons. For more information on these online driver safety training courses or if you have any questions, please contact TargetSolutions today at (800) 840-8048.

The Might of Innovation: Meet the ISO Training Tracker

Managing your department’s ISO training requirements is no easy task, but TargetSolutions’ powerful ISO Training Tracker simplifies the entire process to save you time and money. 

Once upon a time it would take hours, days, or even weeks to prepare for a dreaded Insurance Services Office (ISO) audit. Ask any experienced training officer, and they can probably tell you a horror story about their last ISO review.

Fortunately, there is an answer to help with managing your department’s ISO training requirements and reporting nightmares. That answer is TargetSolutions and its revolutionary ISO Training Tracker.

Equipped with a ready-made web-based package of online training courses and digital tracking reports, which are specifically built to meet the ISO’s stringent standards, it’s never been easier to manage ISO training hours.

How Does the ISO Training Tracker Work?

TargetSolutions, the fire service’s leading provider of computer-based training management applications, has built a system that automatically tracks completed assignments and generates detailed reports structured perfectly for the ISO’s reviewing process.

This one-of-a-kind solution blends online courses with instructor-led and drill-yard training activities. It comes packed with powerful features to ensure your training is right on par with the ISO’s requirements. Some of the highlights of the ISO Training Tracker include:

  • Credentials: Ensures recertification requirements are met through online application.
  • Custom Activities: Trackable electronic forms built specifically for an agency’s requirements.
  • Training Assignments: Ready-made training assignments covering ISO Driver Training, ISO Officer Training, ISO Hazmat Training, ISO Company Training and ISO Facilities Training.

The million-dollar question is if the ISO Training Tracker works? The answer is a resounding yes. The Oklahoma City Fire Department (OK), a battalion of nearly 1,000 personnel, not only simplified the management of its ISO training requirements, but also powered itself to a Class 1 ISO rating utilizing TargetSolutions’ ISO Training Tracker.

“Our training records are much improved so we’re better at capturing training at the station level than ever before,” said Chief Keith Bryant. “(TargetSolutions is) one of those pieces of technology that makes us better at what we do. This was something we needed for a long time and we’ve seen immediate improvements. The mass data that you have to collect and give to ISO for their rating, that’s more readily available with TargetSolutions. It’s better, more accurate.”

But what if your department already possesses a Class 1 rating? Is it worth it to change something that isn’t broken? Lieutenant William Riess of the Cherry Hill Fire Department (N.J.) already had a Class 1 rating prior to implementing TargetSolutions. Nonetheless, he praised the platform for streamlining a colossal task into something that can be completed efficiently.

“We were using about a dozen different programs to capture what TargetSolutions does for us in one. All of what we just went through is alleviated by going with TargetSolutions.”

Lieutenant William Riess, Cherry Hill Fire Department (N.J.)

Struggling to piece together spreadsheets, searching for records, and deciphering what training meets which requirements can make your head spin. With TargetSolutions’ innovative technology, achieving compliance has never been easier, or quicker. The platform offers easy-to-use technology that streamlines and simplifies the reporting process.

ISO Training Requirements

The ISO Training Tracker presents a slick interface to manage ISO training requirements.

“The amount of time I put into it was very minimal,” said Assistant Chief Douglas Cline of Horry County Fire Rescue (S.C.). “I created ISO reports, (the ISO field representative) asked for a couple other little things, and that was it. I probably spent less than 45 minutes on it because I could produce everything I had to produce before he got there.”

Battalion Chief Matt Barnes of the Southern Marin Fire Protection District (Calif.) echoed similar sentiments when asked about his latest ISO review with TargetSolutions.

“(The ISO) basically took my information and said, ‘thank you.’ I was anticipating a much more rigorous type of review but based off the categories TargetSolutions has pre-built, I was able to give specific hours for those categories and it helped a tremendous amount,” Barnes said.

Interested in learning more about the ISO Training Tracker? TargetSolutions’ world-class support team is always standing by to help you along the way. Diving into a brave new world of technology can be intimidating, but with TargetSolutions, you’re never alone.

This is the future of firefighter training. This is TargetSolutions.

About TargetSolutions

TargetSolutions delivers cutting-edge software applications, engaging online training courses, and world-class customer service. The company was founded in 1999 and today there are more than 4,000 organizations across the country using TargetSolutions’ innovative technology to solve their training challenges. For more information on TargetSolutions, check online at

Learn How Columbia Fire Department Simplified Firefighter Training with TargetSolutions

Simplified firefighter training












In a year and a half since implementing TargetSolutions, Columbia Fire Department has simplified firefighter training, streamlined event planning, and is currently working toward earning the top ISO classification.

Ensuring that its cadre of 118 uniformed men and women were on the same page when it came to training was a challenge for the Columbia Fire Department (MO). How do you maintain consistent standards and ensure that training requirements are being met when there’s no surefire way to police or oversee anything?

Since implementing TargetSolutions, Columbia Fire Department has simplified firefighter training en route to becoming a power user.

That’s when the department switched to TargetSolutions. Implementing the powerful records management system in May of 2016 didn’t just streamline their training; it completely reinvigorated it. Consisting of nine stations that serve a population of over 100,000, the Columbia Fire Department has become one of the most highly utilized sites in the state of Missouri as well as the entire Midwest United States. Always on the hunt for new tips and tricks, the department is a regular representative at regional TargetSolutions user groups where they continue to maximize their usage of the platform.

When asked about what training was like prior to becoming a power user, Deputy Fire Chief Kyle Fansler pointed to the outdated recordkeeping methods and how they lent little credence to accuracy. “The most difficult part was ensuring that we were getting valid data,” recalled Fansler. “Prior to this when we were recording training hours in our RMS, there was no way to measure how accurate those figures were.”

“I didn’t have to do anything else. I was just entering unverified numbers into another system so there was no way to manage the training.”

Today the department takes full advantage of TargetSolutions’ arsenal of features to meet and exceed their training requirements. Planning live firefighter training events with the Events Manager and tracking license renewals (drivers, EMS) and custom task books with the Manage Credentials application consolidates what used to be monumental tasks. Custom Activities has been an especially useful tool when developing training and establishing a clear plan for what is expected from the fire companies. “This is what’s assigned to you each month and this is what needs to be completed,” said Fansler. “It’s really easy for the individuals because you just need to clear your screen in a month’s time.”

Setting their sights sky high, the ultimate goal of the Columbia Fire Department is to achieve the storied Class 1 ISO rating. To accomplish this, the department is using TargetSolutions’ ISO Training Tracker, a complete solution built specifically to meet ISO’s standards.

“We just went through an ISO audit and once I figured out which report the ISO fellow wanted to see, it was simple.” 

Deputy Fire Chief Kyle Fansler, Columbia Fire Department (MO)

“They (ISO) want to know the number of certified officers and instructors so with the credentials built, you give them one report for the whole package. We have that all in one place. In a little bit of time you can have that out and run with it.”

Implementing a learning management system (LMS) can seem like as much of a colossal task as managing training in a brick-and-mortar fashion, but it’s not. Quite the opposite, and TargetSolutions offers world class customer service that is eager to help every step of the way. As Fansler pointed out, “We’ve had really good technical support. We can reach out and get help when we need it. The staff has been good to work with and helpful in every way.”

To learn more about how simplified firefighter training can become a reality for your department, please contact TargetSolutions today at (800) 840-8048.

Enrich Your Organization’s Wellness Program During Healthy Workplace Month

With Healthy Workplace Month amongst us, TargetSolutions is committed to helping organizations establish regular programs to aid in meeting their health goals.

October is Healthy Workplace Month and there’s no better time than now to ensure your employees are in a position to accomplish their health goals. Sitting is the new smoking. Bad carbohydrates are the opening charge of obesity. The million-dollar question for traditional and nontraditional work environments is how do you stave off bad habits and promote healthy wellness choices? It starts with TargetSolutions, a true one-stop-shop for all of your organization’s needs.

When it comes to setting up a system that will actively involve employees, TargetSolutions has a number of pre-built and customizable applications designed to keep your organization in tip-top shape.

  • Online training courses catered to your healthy workplace needs: With lessons specifically tailored to diet and nutrition, health and wellness, and workplace stress, TargetSolutions offers something for everyone. These lessons routinely receive thousands of annual completions and are a perfect starting point for promoting a healthy workplace.
  • Customizable credentials to track and monitor your success: Available upon request from TargetSolutions’ account managers, this program covers various subjects from our Professional Development catalog including nutrition and fitness, tobacco, drug, and alcohol use, sleep deprivation, and stress management.
  • Create custom activities to develop a plan that works for you: Establish a walking plan. Set up a dieting challenge. TargetSolutions’ powerful Manage Credentials application gives you the power to create your own customizable health and wellness program.

“A healthy workplace is a happy workplace. With these tools at your disposal, you can effectively put your organization into a position to make healthier choices.”

Jennifer Jones, Director of Product & User Experience, TargetSolutions

While Healthy Workplace Month is an opportune time to address these issues, the reality is good health should be a lifetime goal. Get your organization’s health and wellness on the right track today.

To learn more about how TargetSolutions can help your organization achieve its health goals, please contact us today at (800) 840-8048.  

TargetSolutions Strengthens Its Infrastructure for Canadian Customers



Enhancements being made at home and abroad to ensure the most scalable, secure platform possible.

SAN DIEGO – Vector Solutions, a leader in eLearning and performance support, announced today its public sector business unit, TargetSolutions, has taken further steps to modernize its computer-based platform and strengthen its infrastructure for customers in Canada.

As the premier provider of online training management applications for public safety agencies in the United States, TargetSolutions has moved Canadian customers to a cloud services platform for the Canadian region to achieve full compliance with the country’s requirements for protecting online users’ data.

“This is great news and an important step for our current and future customers in Canada,” said Public Sector General Manager Marc Scheipe. “All Canadian clients’ data is being hosted in Canada to meet Canadian requirements. We are focused on providing customers everywhere with the most dynamic online system for delivering and tracking training and compliance tasks while improving safety and operational performance.”

TargetSolutions, which delivers its training and performance management system to the Canadian market through its partner Global Risk Innovations, is making significant enhancements this year – both at home and abroad – to boost its back-end infrastructure in a multi-pronged strategy that will ensure the most scalable and secure platform possible.

Canadian customers will continue to be able to access the industry’s most powerful records management system, the highly popular Community Resources file-sharing application, and more than 1,000 online training courses, including more than 450 hours for fire departments, more than 160 hours of EMS continuing education, and more than 240 law enforcement training courses.

“We are investing in the latest technology to accommodate future demands,” Scheipe said. “By making these upgrades for Canadian customers, we are improving our platform’s reliability, enhancing our disaster recovery capabilities, and meeting Canada’s requirements.”

About TargetSolutions

TargetSolutions, a Vector Solutions brand, delivers award-winning, real-time training and record-keeping solutions to the fire services, emergency medical services, risk pools, cities and municipalities, law enforcement and public works industries. The company provides engaging, accredited online training courses, cutting-edge software applications, and dynamic performance management solutions to help make organizations safer, more capable, and more compliant. For more information, visit Follow us on Twitter @TargetSolutions and on Facebook at:

About Vector Solutions

Vector Solutions, a leader in eLearning and performance support, provides award-winning SaaS solutions for the architecture, engineering, construction (AEC), industrial, facilities management, public safety, IT and education industries. Its brands, RedVectorTargetSolutions, and SafeSchools, deliver continuing education (CE), training, technology and performance management solutions using the latest innovations in learning and technology to create safer, more capable, more compliant organizations. Its extensive online and mobile learning library exceeds more than 5,000 courses written by 200 subject matter experts and reaches over 5 million professionals worldwide. The company was founded in 1999 and is headquartered in Tampa, Florida. For more information, visit Follow us on twitter @VectorPerform and on Facebook at:

TargetSolutions Unveils New Multiple Day and Duration Activities Feature


Multiple Day Duration is a new reportable component that allows users to create a breakdown of days and hours that were allocated to a particular completion.

In an effort to capture multiple-day classes more accurately and efficiently, TargetSolutions has implemented the brand new Multiple Day Duration reportable component for activities. The concept is simple: not every activity will be completed in one day, so this component gives you the power to create a “paper trail” that details the time allocated for an activity on any given day.

“The Multiple Day Duration component is a useful tool because it makes the recording of multiple day classes or training more efficient for users. It’s much more convenient for a user to submit a single completion for a multiple-day training than it is to submit separate completions for each day.”

Misty Pratt, Senior Product Manager, TargetSolutions

The release of the Multiple Day Duration component follows a yearlong trend of new platform features that have enhanced the system and boosted efficiency. In no particular order, here are a few of the new enhancements to the TargetSolutions platform to date in 2017:

  • Archiving Activities: Gives platform managers an alternative to deleting activities, allowing them to keep their activities organized without compromising completion reports.
  • Upload New File Versions: Allows platform managers to upload new versions of existing files in the File Center and automatically update any activities to which the file is attached without affecting previous completions of those activities.
  • Add Activity to Credential Topic from Activity Setting: New activity setting allows platform managers to add activities to credential topics when creating or editing activities.
  • Upgraded Events Manager: Design overhaul including enhanced menus, new supervisor rights, and increased user functionality.
  • File Center – Improved Search Functionality: A series of updates including cataloging searches and added search functionality to the Enterprise Tab of the child site.

For more information about Multiple Day Duration or any of the new enhancements introduced to the platform this year, please contact TargetSolutions today at (800) 840-8048.