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Connect with Our Team with the Live Chat Feature in Help Center

Help Center Live Chat

When organizations choose TargetSolutions, the communication and support doesn’t end once you purchase a solution for training or operations management. With the TargetSolutions Help Center, agencies have access to numerous resources to help maximize their systems – no matter what stage they’re in.

Whether you’re a platform administrator setting up TargetSolutions Check It™ for your fire department, or an EMT wanting to self-assign training, the Help Center has the step-by-step guides and resources you need. In addition to detailed videos and help articles, the Live Chat feature makes it simple to get fast, accurate answers.

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TargetSolutions Offers Comprehensive Online Course Library for School Districts

School districts manage an innumerable amount of responsibilities daily. School professionals oversee tasks ranging from the safety of students, to the effectiveness of teachers and staff, to the appropriate implementation of national and local policies.

To help schools prepare employees to fulfill these responsibilities, TargetSolutions’ online training library includes more than 100 courses for school professionals.

These training courses cover hot-topic issues for school districts. Comprehensive lessons highlight subjects such as campus security, driver safety, human resources, special education and more. By assigning TargetSolutions courses to staff, schools can ensure preparedness and reduce their exposure to risk.  

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LMS Platform Enhancements: Mass Management of Supervisor Rights and Credential Grace Periods

The TargetSolutions learning management system (LMS) helps thousands of departments across the U.S. streamline training and operations management tasks. With that, to better serve agencies’ needs, frequent platform enhancements are made according to client feedback.

Recent updates to the LMS make managing supervisors and overseeing courses and credentials more user-friendly for members. These enhancements allow platform administrators to mass manage and create supervisors, give users a “grace period” for credentials and more easily assign courses.

Learn more about new improvements to the TargetSolutions LMS:

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City of Fargo Streamlines Incident Reporting, Saves Money with Vector’s Safety Management Tool

“Prior to IndustrySafe, departments collected different types of information should an incident occur,” said Luke Lindberg, who serves as safety manager for the City of Fargo. “Fire collected what they wanted to collect; public works collected what they wanted to collect, etc.”

Back in 2011, Lindberg knew the City of Fargo needed a way to centralize how it gathered and stored risk management information, so he turned to IndustrySafe. Fast forward to today, Fargo is not only using IndustrySafe for storing safety data, but is also using it to manage incidents, from the initial report, to corrective actions, all the way to workers’ compensation.

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Harassment and Discrimination Prevention in Public Safety

Harassment and Discrimination Prevention in Public Safety

Workplace harassment and discrimination can cost organizations millions, not just in lawsuit claims, but also in loss of productivity, turnover and other negative consequences. In the fiscal year 2018, the U.S. Equal Employment Opportunity Commission (EEOC) secured more than $500 million for victims – resolving more than 90,500 cases.

When discrimination happens in public safety agencies such as fire, EMS or police departments, there are also additional considerations due to public perception. With this, TargetSolutions makes it simple to put together an anti-discrimination program for your organization.

Using the TargetSolutions learning management system (LMS), departments can build a comprehensive harassment prevention credential using TargetSolutions’ online training courses and anti-harassment policy templates.

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Employee Cybersecurity Awareness Program for Texas HB 3834

Texas 3834 Cybersecurity Awareness Program

Cybersecurity is a major threat to any organization, of any size and any industry. Data breaches increased by 160% from 2006 to 2019 and nearly 60% of companies in the U.S. reported third-party data breaches.

Due to this growing threat, Texas passed HB 3834. This bill requires local and state government employees to fulfill a cybersecurity training program, approved by the Texas Department of Information Resources (DIR), by June 14, 2020. To help agencies protect themselves and meet this requirement, TargetSolutions offers a bundle of four Texas DIR-approved cybersecurity training courses.

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First Arriving Partners With Vector Solutions to Bring New Suite of Integrations to First Responders Through Its Digital Dashboard Platform

Suite of Scheduling, Compliance, Risk Mitigation, Training and Operations Solutions Improve Situational Awareness and Streamline Operations for Public Safety Agencies Nationwide

First Arriving Partnership with Vector Solutions

Richmond, Va. – First Arriving, a leader in providing marketing, recruitment, website and technology services for fire, EMS and public safety agencies has partnered with Vector Solutions, a leading provider of innovative training and performance optimization applications to bring a new set of tools to public safety workers through First Arriving’s dynamic Digital Dashboard platform.

With the new suite of integrations users can utilize the Digital Dashboards to simplify mission-critical operations, including updates on online training courses and certification status, view current scheduling and upcoming staffing needs, track vehicle equipment status/service tickets, managing controlled substances, among other benefits.

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Reduce Liability, Save Money and Keep Employees Safe with Vector EHS Management

Workplace accidents and other employee incidents should be taken seriously by any organization. Not only can an incident threaten employee safety, but it can also cost an agency thousands in workers’ compensation claims, damages, and compliance violations.

Using the new Vector EHS Management system, your agency can simplify all parts of accident tracking and incident management. Join our early interest list and we’ll contact you with more information.

This online safety management solution keeps things from falling through the cracks. From the moment an incident is reported, to corrective actions, to OSHA recordkeeping, your agency can track the entire process.

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New Timeline Feature and Callback Rules in TargetSolutions Scheduling™

Fire, EMS, and law enforcement agencies across the country rely on TargetSolutions Scheduling™ powered by CrewSense to streamline their workforce management processes. Built by public safety professionals, this dynamic application is designed for the hectic schedules of mission-critical industries.

New enhancements in TargetSolutions Scheduling™ improve how callbacks are customized and provide a timeline view of your crew’s schedule. With these new features, monitoring and editing schedules is even more versatile and user-friendly.

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FEMA Grant Now Available; Learning Management System Classified as ‘High Priority’

Assistance to Firefighters Grant (AFG)

The FY 2019 Assistance to Firefighters Grant (AFG) application period is open from Feb. 3 to March 13, 2020. This grant, offered by FEMA, provides funds to fire departments in need of training, equipment, protective gear, emergency vehicles, and other resources to serve the public.

Multiple changes have been made to the FY 2019 grant program to include micro grants, additional equipment, and more operations, safety, and regional considerations. With this, TargetSolutions qualifies as a “high priority” for this grant as it provides fire departments with a learning management system (LMS) to track training and certifications.

Learn more about the AFG process and specifications.

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