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Simplify Training Management with Innovative Tracking Applications for School Districts

If your school district is looking to track training and compliance tasks more efficiently, you are going to be impressed with TargetSolutions’ online training management system.

The web-based system provides government agencies with more than just online training courses. In addition to more than 50 hours of online safety training for schools – including OSHA, Human Resources, and Driver Safety, among other topics – TargetSolutions has created ready-to-go recordkeeping tools that simplify educational management.

These tools, called Platform Solutions, enable schools to schedule, deliver, track, and report critical operational activities.

Please click here to download the platform solutions overview document for school districts.

The Top 20 NFPA Firefighter Training Courses

TargetSolutions’ NFPA approved training courses are based on the NFPA’s codes and standards, including NFPA 1001, NFPA 1021 and the NFPA 1500 Series. Many courses were developed in conjunction with the NFPA and content experts at the NFPA participated in their creation.

TargetSolutions maintains a library of more than 60 hours of NFPA-approved firefighter training courses. The catalog covers an array of topics and scenarios designed to effectively attack fires with an emphasis on safety and awareness.

Here are TargetSolutions’ top 20 NFPA approved training courses for firefighters based on the total number of completions over the last year.

Top 20 NFPA Approved Training Courses

  • Bloodborne Pathogens Safety
  • Building Construction
  • Self-Contained Breathing Apparatus
  • Fire Behavior
  • Hazard Communication
  • Respiratory Protection
  • Confined Space Entry
  • Ground Ladders
  • Advanced HAZWOPER Awareness (Module 1)
  • Driving Safety
  • Fire Control
  • Fire Hose
  • Advanced HAZWOPER Awareness (Module 2)
  • Firefighter Personal Protective Equipment
  • Firefighting Foams
  • Fire Detection, Alarm & Suppression Systems
  • Forcible Entry into a Structure
  • Ventilation
  • Water Supply
  • Fire Streams

While these are not the only firefighter training courses we offer, it is the top 20 most completed courses in our course library.

A well-trained firefighter is a safer, more effective firefighter. That’s why TargetSolutions has created the industry’s most powerful fire department training system. With TargetSolutions, you can track employee training records, save time and reduce costs.

If you have any questions about TargetSolutions’ online NFPA firefighter training courses, please contact us at (800) 840-8048.


Get to Know Kegan Konrady, TargetSolutions’ Account Manager for the West

Account manager at TargetSolutions: Kegan Konrady
Kegan Konrady is a Missouri native and is pictured here on the Missouri River. When not in his home state, Konrady is perfectly comfortable in San Diego where he serves as an account manager with  TargetSolutions.

As an account manager serving California, Nevada and Hawaii, Kegan Konrady is one of the busiest employees here at TargetSolutions. This June, he will reach his three-year anniversary since joining the team and leaving his previous position as an operations manager.

A Missouri native, Konrady went to school at Pittsburg State in Kansas, but is now very much at home in San Diego’s coastal suburb Pacific Beach.

Living in P.B. encourages me to take advantage of the great outdoors,” Konrady said. “There are bay-side and ocean-side beaches in my neighborhood and both are great for different types of water sports. Also, it is a great walking neighborhood with lots of restaurants, shopping, and nightlife close by.”

Here is more about Kegan from a recent Q-and-A:

Do you have any children?

None currently. Hope to someday!

What are your favorite hobbies?

I’m a huge sports fan … Go Chiefs, Royals and Jayhawks! My hobbies include anything active, especially if it is outdoors. I love to go to the gym, swim in the ocean, paddle board, snowboard, play volleyball, and hike the beautiful mountains of San Diego. There are several great ones to hike near our office.

Who do you admire most and why?

My father. He was a self-made man in every sense of the word. He put his family first and was a great role model.

What is your favorite movie and why?

The Departed. I love a gangster movie with a good and different plot.

What was the first concert you ever attended?

Tone Loc.

What do you enjoy most about your job?

The ability to have a meaningful impact on the operations of the fire departments we serve. Amazing what a help we can provide, in not only helping them get organized and hit certain compliance check boxes for their training program, but how we can completely change the way they do business, for the better!



NFPA Gas Compression Safety Training Course Undergoes Updates

TargetSolutions’ NFPA Compressed Gas Safety training course has been enhanced with a new user interface and audio track.

An abundance of hazards exist with the handling, storage, and usage of compressed gases. To avoid a dangerous situation, it’s imperative that employees receive the necessary training to fully understand the safety protocols when working with these substances.

TargetSolutions’ NFPA Gas Compression Safety course, with a newly updated user interface and audio track, hones in on the safety protocols and characteristics of different gases, as well as the accompanying handling requirements as determined by the Department of Transportation.

Due to the tremendous amounts of stored potential energy, the probability of injuries and risk increases when working with compressed gases. TargetSolutions’ NFPA Compressed Gas Safety training courses features nine-lessons providing information for safe handling and transportation of these potentially volatile storage containers.

If you have any questions about TargetSolutions’ online training courses for firefighters, please contact us at (800) 840-8048.

St. Charles Fire Department Increases Reportable Training Hours with TargetSolutions

St. Charles Fire Department in Missouri employs 77 firefighters to protect the community of 70,000 citizens. The department responds to around 8,500 emergencies each year.


  • St. Charles Fire Department was struggling to log all of its training hours
  • After implementing TargetSolutions, the department has seen a ‘25 to 30 percent increase in reportable training hours’
  • Department benefits from ability to efficiently deliver consistent training across department


After taking over as captain of the training division for St. Charles Fire Department in Missouri, Jamie Young quickly realized there was a significant issue with the department’s training program.

That issue had nothing to do with the actual training being conducted and everything to do with the way it was recorded.

“When I started running the numbers, I could see personnel were lacking in a number of areas,” said Young. “But I didn’t feel it was because we weren’t doing anything. I knew the problem was in the difficulty we were having consistently logging what was being done.”

With a clear need to improve how the department tracked its firefighter training and EMS continuing education hours, Young turned to TargetSolutions in December of 2012. From that point on things changed for the department.

“TargetSolutions has given us the ability to consistently log training that would go uncounted in the past,” said Young. “We have seen a 25 to 30 percent increase in reportable training hours, mostly just because of the ease of reporting within the system.”

The ability to effectively track firefighter training hours has Young optimistic for the department’s upcoming ISO review.

“We’re going to rely on TargetSolutions to help us nail down our report for ISO training hours,” Young said. “Last year we had a number of people up around 90 percent for the year. I think we’re going to maximize our reportable hours for training.”

The reporting component inside TargetSolutions’ fire department training management system is huge for the 77-man department on the outskirts of St. Louis. But St. Charles has experienced additional operational benefits since contracting TargetSolutions.

“TargetSolutions has given us the ability to consistently log training that would go uncounted in the past. We have seen a 25 to 30 percent increase in reportable training hours.”

Jamie Young, Captain, St. Charles Fire Department (Mo.)

“TargetSolutions helps us get things out over the Internet, making training more efficient and cost-effective,” Young said. “The online courses help. It’s a wealth of knowledge at our fingertips and we have the ability to get content out. We’re able to standardize training and meet our department goals.”

What pleased Young most is how quickly his department adapted to the new system. Before signing up with TargetSolutions, he expected some of the department’s personnel to disapprove of “training on the cloud.” In reality, the department’s personnel embraced the technology.

“Usually, when you bring in a computer-based program, you might think you would get some push back from some of the older guys,” Young said. “Actually some guys came up to me and said, ‘Jamie, this is awesome.’ I told him it wasn’t me, it was the program. I’ve been pleased with the buy-in we have seen.”

About TargetSolutions

TargetSolutions delivers cutting-edge software applications, engaging online training courses, and world-class customer service. The company was founded in 1999 and today thousands of organizations across the country use TargetSolutions’ innovative technology to solve their training challenges. For more information, please call 1 (800) 840-8048.



New Professional Development Training Now Available

Online Professional Development Catalog
Professional development training courses are now available through TargetSolutions’ online training management system.

If your organization is looking to educate employees on how to perform more effectively in the workplace, you are going to be thrilled with TargetSolutions’ newest set of online training courses.

TargetSolutions is pleased to offer more than 100 video-based, fully-narrated SmartTeam training courses covering the following categories: Communication, Computer Skills, Customer Service, Finance, Health & Wellness, Leadership, Management and Sales.

Courses are one-hour overviews covering professional development topics. Here is an overview of each category:

Communication: Training that educates employees on best practices for communication in a professional setting.

Online Professional Development Training

Computer Skills: Training on how to operate Microsoft Office programs (i.e. Word, Excel, PowerPoint, and Outlook), as well as lessons on how to implement new skills.

Training for Business Skills

Customer Service: Training designed to help employees learn how to provide exceptional customer service.

Finance: Training built to teach employees necessary skills for establishing and maintaining a budget that is financially stable.

Health & Wellness: Training on how to improve safety, health, and mental well-being through a healthier lifestyle.

Leadership: Training that educate leaders on how to sharpen leadership ability.

Business Skills Training Online

Management: Training that provides knowledge of various techniques for interacting with co-workers, supervisors, managers, clients, and vendors. These interactive courses cover important management topics.

Sales: Training that delivers in-depth information on the preparation, strategy and process of the sales cycle and how to close a deal.


SmartTeam courses are now available and ready to view. Please click here to download the course catalog and contact us for more information at (858) 376-1633.

Business Skills Training Catalog


Get to Know Your Account Manager: Meet Ashlee Marinello

Ashlee married her new hubby Chad on May 30 on the beach in Del Mar, Calif.

The last few months have been a whirlwind for TargetSolutions’ new Account Manager Ashlee Marinello. After starting here in March, she was married in May, and is now enjoying the honeymoon period with each, she said.

“My wonderful husband’s name is Chad, and we are newlyweds,” Ashlee said. “May 30 was the big day! So I still think he’s pretty wonderful.” wink A graduate of San Marcos High and Coleman College in San Diego, Ashlee is a “local gal,” who spent some time in Colorado playing soccer at Fort Lewis in Durango. “No one told me they play soccer in the snow – no thanks!” she said.

Chad and Ashlee have two children, a 14-year-old boy and a 5-year-old girl. No pets, but they are looking to rescue a Chiweenie and name it “Cha Cha.”

Here is a Q&A from a recent conversation with Ashlee:

What do you enjoy most about your job?
I really enjoy the interaction with customers and having the feeling that I’m helping them reach and record their training goals. I will add that my co-workers are really something special, too. A really intelligent and friendly group!

What are your favorite hobbies?
Spending time with my family outdoors (beach or the park). Taking spur of the moment trips and camping.

You can only use three words – how would you describe yourself?
Devoted, Determined, and Helpful.

Who do you admire most and why?
My Grandparents … they just celebrated their 60th wedding anniversary! Their hard work in their marriage and in their careers put them in a beautiful position, enjoying every minute of being retired.

What is your favorite movie and why?
Everything is Illuminated. There are so many reasons why it’s a must see. It’s a beautiful movie set in the Ukrainian countryside that begins as a weird, hilarious comedy and ends with reflection and memories. It is really unforgettable, and a movie I can watch over and over.

What was your first concert you ever attended?
Fine Young Cannibals at age 5. I totally remember standing on my chair and rocking out to “She Drives Me Crazy.” They were my favorite!

TargetSolutions’ Training Video Addresses Active Shooter Incidents

This month’s top video inside Community Resources, “Rapid Deployment Active Shooter,” provides public safety personnel with information on how to respond to active shooter incidents.

Preventing the loss of life is the highest priority for every public safety official. Research shows mass shootings have tripled since 2011, making training on how to respond even more critical.

In addition to TargetSolutions’ “Basic Principles of Active Shooter Response” training course in the online law enforcement training catalog, Community Resources features a 28-minute video that provides public safety personnel with in-depth information on how to handle these life-threatening situations.

“Rapid Deployment Active Shooter,” this month’s featured resource, provides a detailed scenario of law enforcement officers handling a school shooting and an evaluation on tactical responses.

This video resource, posted by Camp Roberts Emergency Services, has more than 1,200 views within Community Resources.

If your organization has access to TargetSolutions and you would like to view this video, please log in to TargetSolutions and search “Active Shooter” under the Community Resources tab. If you have any questions, please contact us at (800) 840-8048.

Get to Know Jenny Fergason, TargetSolutions’ Director of Client Services

This October, Jenny Fergason will reach her 10-year anniversary with TargetSolutions. After starting as an account manager and helping to implement thousands of clients, Jenny now oversees Client Services and handles the company’s largest metro accounts.

“It’s my responsibility to help metro departments really find the value in the platform because they have such great potential to maximize the benefits and cost savings,” Fergason said. “My job is to understand what the platform is capable of and act as an extension of the departments we serve to make sure they succeed.”

Fergason says there is great satisfaction in knowing her team’s efforts have helped the heroes who serve our communities as first responders. “That’s the best part of our job,” Fergason said. “It’s very rewarding to help clients who are depending on us for training.”

Here is a Q&A from a recent conversation with Jenny:


Going back a decade, what did you do before you worked here and where did you go to college?

Before TargetSolutions, I worked in retail and for a fertilizer company. I went to San Diego State University.

Are you married?

I’ve been married for five years to Craig Fergason (yes, like the talk show host; and yes, our names together are Jenny Craig).

Do you have any pets or children?

Both! One big, grey cat named Smokey and a beautiful 23-month-old daughter named Adelyn.

What do you like about where you live in San Diego?

My favorite part is the family-friendliness in La Mesa, where I live. There are lots of parks and places to take little ones, and it seems like everyone else has little ones so if mine has a meltdown, no one seems to notice.

You can only use three words – how would you describe yourself?

Harmonious, Loyal, Mama Bear. (Sorry Jenny that was four)

Who do you admire most and why?

My mom. She was a single-working mom who really showed me the value of hard work and dedication. She was, and continues to be my role model, even into retirement.

What are your favorite hobbies?

Drinking wine, cooking, having family beach days, reading, and going to sporting events.

What is your favorite movie and why?

Dirty Dancing – because no one puts Baby in a corner!

The Top 10 Myths of Online Training for Fire Departments

TargetSolutions conducted a survey a few years ago that determined 22 percent of respondents were not interested in implementing online training for their organization. A more recent survey has found 18 percent still feel the same.

Here are the top 10 myths of online training and how TargetSolutions is working to disprove them:


Myth No. 1: Online Training Offers a Limited, Boring Selection.

The Truth: TargetSolutions has always been committed to offering  the industry’s best online training catalog, which today offers more than 1,000 titles, covering Fire & NFPA-accredited material, EMS recertification, Law Enforcement training, OSHA & Compliance, Emergency Vehicle Operator Safety, and much more. TargetSolutions provides the ability to deliver customized content and is accepted in almost every state so organizations can comply with federal, state and local mandates. Courses feature dynamic interactions, high-quality videos, real-life scenarios, and quizzes to challenge and engage students.

Myth No. 2: Online Training Is Not Challenging.

The Truth: Every TargetSolutions course goes through a rigorous creation process. Content development experts spend weeks creating material to educate students. Each course features stimulating interactions and challenging tests to gauge a user’s comprehension. All courses meet necessary standards set by various regulatory agencies, ensuring users receive credit. TargetSolutions has more than 450 hours of fire department training, including 160 hours of EMS continuing education, and more than 240 Law Enforcement training courses accepted for credit in numerous states.

Myth No. 3: Online Training Is Too Expensive.

The Truth: TargetSolutions is an affordable investment proven to save significant time and money. The platform’s training material helps organizations reduce scheduling hassles and expenses tied to instructor-led training, including overtime, fuel and facility costs. TargetSolutions’ training courses have shown to lower workers compensation risks by changing unsafe behaviors and help keep units in service, lowering response times.

Myth No. 4: Online Training Is Not as Effective as Hands-On Training and Reduces Crew Interaction.

The Truth: It’s true, online training will never be a total replacement for instructor-led training. But it’s an effective supplement and convenient way to ensure compliance. In today’s challenging environment, time is critical and online training makes achieving mandatory training requirements more feasible. With TargetSolutions, trainers can “flip the classroom” and make courses pre-work. This way, when students attend live events, they already have a better understanding of the lesson. When used in conjunction with hands-on training, students have shown greater levels of retention, which is ultimately the most important factor to consider.

Download White Paper > Why Fire Departments Should Supplement Hands-on Training with Technology

Myth No. 5: Online Training Requires Students to Be Computer Literate.

The Truth: Some organizations may have a few individuals who are reluctant about training “on the cloud.” Some will always prefer old-fashioned methods. In cases like this, the brotherhood really comes into play. More technically advanced users can help their teammates, which will increase crew interaction. After any initial growing pains, organizations will eventually operate more efficiently completing training and recordkeeping online. Plus, TargetSolutions has a comprehensive and easy-to-search Help System, stacked with how-to videos, as well as a 24-hour toll-free assistance line. We’re here to help.

Download White Paper > Get the Facts about Online Training for the Fire Service

Myth No. 6: Online Software is Unreliable.

The Truth: Some software providers might be selling systems that are unreliable, but TargetSolutions is the exception. Our system regularly exceeds 99.9 percent uptime. We’ve invested in the very best technology equipment to ensure our database is sound and our customers are satisfied. Our backup datacenter has been strategically positioned to secure our production infrastructure. If a natural disaster strikes, our customers will not experience an outage. Unlike some competitors, there’s no hardware to install. If you have an internet connection, you can rest easily knowing you have 24/7 access to TargetSolutions, giving you a convenient and dependable method for completing training.

Myth No. 7: Users Will Complete Online Training Courses Too Quickly.

The Truth: In order to meet EMS continuing education accreditation standards, users are expected to spend at least 40 minutes on each course in most states. TargetSolutions has implemented timers that require users to meet necessary regulations. Each course features multiple interactions and at least 10 questions, helping necessitate the mandated period of time spent in each course. Administrators have the ability to adjust timer settings to meet their states exact standards.

Myth No. 8: Online Training Will Go Unused.

The Truth: TargetSolutions’ utilization statistics tell a different story. In fact, platform usage spikes to all-time levels nearly every single month. TargetSolutions averages more than 2,300 course completions per day, up double digits from previous years. Ultimately, every organization has control over how often training is completed. If site administrators assign online courses and make it a necessity for completing required training, users participate.

From Skeptic to Supporter: How Hendersonville Fire Department (Tenn.) Changed Its Mind about Online Training

Myth No. 9: Online Training Systems Are Difficult to Manage.

The Truth: TargetSolutions provides an easy-to-use and intuitive training management system that makes assigning and completing training simple and efficient. The

platform’s sleek design is simple to navigate for both administrators and users. Administrators will have little problem scheduling training, monitoring completions, storing files, generating reports and disseminating important communications. In addition, TargetSolutions features a powerful suite of reporting tools that make tracking training – like EMS recertification and ISO training hours – easier than ever before.

Myth No. 10: Online Training Requires Customer Service That We Can’t Rely On.

The Truth: At TargetSolutions, nothing is more important than our client’s satisfaction. Our friendly representatives are ready to assist and answer your questions. Dedicated account managers are here to help you through implementation and keep you updated on all of the platform’s enhancements. We’ve created a robust web-based Help System, including a Live Chat Feature. You can reach TargetSolutions 24 hours a day for technical support and we are always willing to provide platform training. Our customers are our top priority.

For questions about TargetSolutions’ online training management system, please contact us today (800) 840-8048!