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Get to Know TargetSolutions’ Account Manager: Debbie Pringle

As a self-proclaimed “people person,” customer service comes naturally for Debbie Pringle. That’s why she is meshing so well as an account manager with TargetSolutions. After being hired in May of 2015, Debbie has quickly assimilated to the company’s culture and is flourishing in an environment where customers’ need are always the top priority.

“I’ve really enjoyed building relationships with clients,” Pringle said when asked about her new role. “It’s a privilege to work with the clients who serve in public safety and it makes my job more special.”

As a mother of three and an avid cook and baker of everything from salmon to carrot cake, Debbie’s outstanding attitude is helping her be successful. Here is more about Debbie from a recent Q-and-A:

What are some of your interests outside of work?
I spend a lot of my free time with my family. We go to the movies a lot and we spend a good amount of time at the beach. I also love to sing. When I was younger I used to record myself singing and hand out tapes to people as if I were a famous singer. I love to draw too, not that many people know that about me.

If you were able to trade places with a movie character, who would it be and why?
Willy Wonka or Forrest Gump. They both believe life is like a box of chocolates. Who doesn’t love chocolate?

You just won the billion dollar jackpot. What’s your first course of action?
I would buy a huge house, most likely in Seattle. I feel like I would really love the weather in Seattle because I love the rain. I have enjoyed the San Diego sunshine my whole life but I would love it if it rained just a bit more.

What is your favorite food?
My favorite food would be Italian because I’m obsessed with pizza. I would have it for breakfast, lunch and dinner.

What is your favorite movie?
Die Hard with a Vengeance is by far one of my favorites. It’s such a funny movie.

Do you have any catchphrases?
“Here I come to save the day!”

Streamline the Hiring Process with TargetSolutions’ New Hire Onboarding Solution

Did you know the majority of employees who go through a structured onboarding process are more likely to remain long-term with an organization? It’s also a fact that losing a first-year employee can cost a company up to three times their annual salary, according to a report by the Wynhurst Group.

Mountains of paperwork, checklists, and mandatory training are a few of the burdens hiring managers face on a regular basis. While it’s easy to get lost in the clutter of hiring new employees, TargetSolutions’ online training management system simplifies and streamlines the process.

TargetSolutions’ New Hire Onboarding Solution combines various features inside the platform, including the File Center, the Activities Builder and the Manage Credentials application, to streamline the delivery, completion and documentation of all assignments. Automatic alert notifications, e-signature accountability, and real-time assignment monitoring, ensures new hires and managers alike can enjoy a simplified and efficient onboarding process.

“Using TargetSolutions for your new hire onboarding process can help you save both time and money. It helps you reduce the amount of hours that you spend manually tracking down all of the requirements that are necessary for new hire onboarding.”

Jennifer Jones, Client Services Manager, TargetSolutions

“The biggest hit for an organization is they’re able to take their online training content through TargetSolutions and couple that with the records management piece,” said Jones. “So they’re able to do both training content as well as manage things like new hire paperwork, meetings, and things of that nature.”

If you are looking to simplify your organization’s onboarding process, please contact TargetSolutions today at (800) 840-8048.

City of Roseville Describes How TargetSolutions Helps Streamline Training Management

The City of Roseville is using TargetSolutions’ online training management system to efficiently and cost-effectively deliver mandatory training to employees.

The City of Roseville, located in the Greater Sacramento Area of Northern California, utilizes the TargetSolutions platform across all of its public agencies, including fire, police and water. During the inaugural TargetSolutions Risk Summit this past November, the City of Roseville’s Lorrie McClain was presented with the Power User award for the city’s impressive utilization of the online training and management system. TargetSolutions had the opportunity to speak with McClain about how her city is using the platform.

Here is a transcription of the interview:

Which departments of the City of Roseville use TargetSolutions?
We are a full-service city. We have fire, police, we have our own energy plant. We have water, wastewater, public works. Every single department uses TargetSolutions.

How many different users are on the system?
At any one time we have 1,046 regular employees and then we have up to 800 temporary and seasonal employees, at any one time. Mostly in the summer months.

Tell me a little bit about the biggest challenge that you had before TargetSolutions and how the platform is helping you solve it.
It’s really hard to organize and afford in-person training and to get to the masses because a lot of our employees are in the field rather than in an office environment or in front of a computer or have the ability to go somewhere for in-person training. This allows us to bring the training to them at a more appropriate and convenient time whether it’s online training in front of the computer or reading admin’s regs or doing specific training. That could include TargetSolutions courses or courses that we create, or maybe they do tailgate settings where they do it as a group and then we go ahead and record the training later.

Tell us some of the ways you guys are using TargetSolutions to get the most out of it.
I think the most important thing we did is develop a core team where we have a representative from every department so that each department’s needs are utilized. We work together to create content and see what everybody needs so we could get every department on board and actually use it. We started out doing a presentation to all of the department heads saying “hey, this is what the product is, this is what we want to use it for, will you buy into it?” and they all agreed to buy into it. It then trickled down to their managers and supervisors that this is our learning management system, this is city-wide adopted, this is what we’re using as a learning management system, so then different departments weren’t off doing their own thing. We were all using the same system and that’s what basically the city mandate was.

Talk a little bit about all the different types of training you’re delivering with TargetSolutions.
We do everything from the supervisor-mandated sexual harassment training that has to be done every two years to the 700 training for those that it applies to. Police officers have specific training that’s geared toward them, whether it’s code 3 driving or canine training that all officers need to know about, it’s done on a weekly basis. The electric department does very specific NERC training for our power plant users that covers anything from simple administrative regulations and updates that are mandated by the city’s manager’s office for all employees to reading and acknowledging a document. That gives us documentation of the mandated training, either state or federal, that is required to be done every two or three years annually.

For more information on the TargetSolutions platform, please contact us at today at (800) 840-8048.


TargetSolutions to Host Special Networking & Training Workshop During Firehouse World

Is your organization using TargetSolutions to manage fire department training? Or are you still searching for the right tool for streamlining training management?

Either way you will want to circle Tuesday, Feb. 2 on your calendar as TargetSolutions has scheduled its annual networking and training workshop during Firehouse World in San Diego.

Tuesday, Feb. 2
2 p.m. to 5 p.m.
Marriott Gaslamp Quarter
Altitude Sky Lounge
660 K St. San Diego
Register Today!

Please join us atop the Marriott Gaslamp Quarter at the Altitude Sky Lounge between 2 p.m and 5 p.m. for this special event. Come learn from TargetSolutions account managers about the platform’s powerful capabilities for scheduling, delivering and tracking training.

In addition to one-on-one training and a platform discussion, attendees will have the chance to network and hear directly from other agencies that are utilizing TargetSolutions for fire department training.

“This is a great opportunity for training officers, chiefs and captains to meet with TargetSolutions representatives and learn more about the platform. Attendees will also be able to meet with peers who are using the system and hear how they are able to maximize the platform. It’s always amazing how much learning takes place when the ideas start to flow during these events.”

Phil Coons, Sales Director, TargetSolutions

This special event will also feature complimentary drinks and hors d’oeuvres served from one of San Diego’s most scenic downtown locations, the Marriott Gaslamp Quarter’s Altitude Sky Lounge.

Please click here to reserve your seat for the TargetSolutions Networking & Training Workshop. If you have any questions, please contact us today at (800) 840-8048.

Cardiac Emergencies Advanced Course for EMS CEs Features New Multimedia

TargetSolutions’ Cardiac Emergencies Advanced course has been enhanced with new multimedia content. The course features 15 learning modules and a 10-question exam.

With a comprehensive focus on all aspects of cardiology and cardiac emergencies, TargetSolutions’ Cardiac Emergencies Advanced course is a must for those in the EMS profession. With nearly half of the 600,000 cardiovascular-related deaths occuring before the patient reaches the hospital, emergency care associated with cardiac diseases is an integral part of training.

This course, which touches on the signs, symptoms, and the emergency medical care required for patients experiencing a cardiac emergency, has received updated content, enhanced multimedia, and a brand new audio track.

“Cardiology is important for EMS because as a nation we’re getting sicker, not healthier,” said Lauren Crosby, TargetSolutions’ Content and Compliance Manager. “The more we can push out information and awareness and keep our providers at the top of their game is really important.”

For more information on this course or others in TargetSolutions’ catalog for emergency responders, please contact us at (800) 840-8048.

University of Colorado Boulder Simplifies Training Management with TargetSolutions

University of Colorado Boulder utilizes TargetSolutions’ online training management system to effectively track training records.

With training hours logged into a cluster of spreadsheets across multiple departments, the University of Colorado Boulder knew there had to be an easier way to streamline recordkeeping.

“We had people tracking training credentials and certificates in every department,” recalls Christopher Cox, the University’s facilities safety manager. “We had separate spreadsheets in every department and no one ever came together. We didn’t have a central location.”

In early 2014, the University turned to TargetSolutions as its go-to training program – and everything fell into place. Training records became centralized and compliance was simplified thanks to powerful training management features.

Utilizing TargetSolutions’ ground-breaking Manage Credentials application, the University has consolidated state-mandated training subjects into one credential, called Core Training, to more effectively schedule, deliver and track required training.

“TargetSolutions offered the best platform for what we needed,” said Cox. “The user-friendly part of it was huge and the customer service was great. The ability to do more than just track training…really took our attention and that’s why we decided to use TargetSolutions over the other companies that do the same thing.”

Would you like to learn more about TargetSolutions? Contact us today at (800) 840-8048.

How to Operate TargetSolutions More Effectively: A Guide to the Platform

Those seeking to enhance their knowledge of the TargetSolutions platform will find a great deal of information in this overview guide, “Tech Talk: Your Technical Information Guide to TargetSolutions.”

Distributed to attendees at the inaugural Risk Summit in early November, Tech Talk covers the far reaches of the platform, including site implementation, troubleshooting, and managing user data. The brochure is meant to serve as an administrator’s guide featuring tips on how to effectively operate TargetSolutions’ online training management system.

Divided into five chapters, plus a glossary, the topics discussed in the Tech Talk document are designed for administrators across numerous industries.

Please click here to download the entire Tech Talk document and get the most out of your platform today!

TargetSolutions’ Top 10 Training Courses for HR Issues

TargetSolutions’ online training library features valuable courses to educate employees on critical workplace topics.

TargetSolutions’ Human Resources courses are designed to supplement the course catalog by providing training that is relevant and essential to all employees of all industries. No matter what profession an employee holds, HR training is critical for reducing liability and improving productivity.

Employment Practices for Supervisors courses cover issues encountered in the workplace for individuals tasked with making employment decisions, including issues of harassment, hiring and termination, discrimination, evaluation and documentation.

TargetSolutions offers several courses that are mandated by the state of California, including Sexual Harassment for Supervisors (California AB 1825).

Here are TargetSolutions’ top 10 HR courses, based on the total number of completions:

  • Sexual Harassment Awareness
  • Workplace Diversity
  • Workplace Violence
  • Alcohol-Free Workplace
  • Drug-Free Workplace
  • General HIPAA Awareness
  • Customer Service
  • Workplace Stress
  • Diet & Nutrition
  • Computer Security Awareness

For more information on TargetSolutions’ online safety training, please contact us at (800) 840-8048.


Get to Know Your Account Manager: Colleen Marchesano

When arriving at the fork in the road, Colleen Marchesano definitely took the road less traveled. Marchesano was a middle school science teacher residing in Huntington Beach, Calif. prior to her arrival to TargetSolutions in August of 2010.

Upon receiving word of a vacant position at the company, she jumped at the opportunity to pack up her bags and relocate to sunny San Diego for an all-new adventure. After serving in several different roles, Colleen is now working as an account manager with fire departments in the Pacific Northwest, as well as Alaska, California and Hawaii.

A devout mother and wife with a keen sense for the outdoors, Marchesano says her favorite thing about her job is having the opportunity to serve such a respectable industry every day.

“If I can help make the life of a training officer easier, then I can go home happy,” she said.

Here is more about Colleen from a recent Q-and-A:

What are some of your hobbies outside of work?

Anything outdoors. I hike a lot with my husband and son in the hills behind our home. Bike rides, beach days…we are the happiest outside!

What is your favorite and least favorite food?

I happily eat almost ANYTHING! But, I do tend to crave Mexican food every day. There’s only one food I can think of that I hate and its baby corn. They taste like dirt and I just can’t do it.

If you could relive any point in your life for just one day, what would it be?

Meeting my son for the first time. Everything about that day was heaven on earth. I don’t think I ever could have anticipated what that moment would be like and I don’t know how anything else can ever compare.

What is something that you’re most proud of?

Surviving motherhood for one whole year! In all honesty I am proud of the mom that I am. I have dreamt of being a mother for so long and have loved everything about it so far. The challenges that come along with motherhood are some of the most difficult things I’ve ever had to face, but overcoming them is the most rewarding feeling.

If you could time travel to any era, when and where would you go?

If I could live in any era I would LOVE to be able to experience the 20s in Chicago. It was a time of such artistic explosion and industrial growth and not to mention woman suffrage! I can just picture myself at jazz lounges dancing the night away in a flapper dress … man, that sounds amazing, doesn’t it?

What is something about you that others may not know?

In middle school, one of our PE units was archery. I was, and still am, the only female to ever get three bullseyes in a row, which earned me a Golden Arrow award (I still have it; it’s an actual arrow that is painted gold) and a spot in the yearbook. We’re talking about a school that is over 50 years old! Impressive, right? The one thing people do already know about me is I am super competitive so obviously you can see why I am still proud of this little known fact about me.

Summit’s Keynote Speaker Encourages Safety Managers to ‘Trust the Process,’ Create Safety Culture

Safety expert Kevin Burns delivered the special keynote presentation at the Risk Summit on Nov. 2 at Maderas Golf Club in Poway, Calif. Burns covered his philosophy on how organizations can build an engaged culture of safety in the workplace.

For safety expert Kevin Burns, workplace safety comes down to three key words: Trust the process.

Burns believes safety will always be an evolving part of an organization’s operational effectiveness. With this in mind, safety and training managers need to instill a process that educates employees on how to be safer in the workplace and create a culture of safety. Burns shared his outlook during a special keynote presentation at the Risk Summit on Nov. 2.

“We don’t want people to have to be exposed to death and destruction before they get safety,” said Burns. “So my philosophy is let’s teach people that safety is a process. Where we are in safety today is very different than 20 years ago, 30 years ago, or even back in 1970 when the Occupational Health and Safety Act first came in to existence through Richard Nixon signing it into law. It is a process. It continues to evolve. There will always be new rules, new processes, new procedures, the longer we go. It’s an ever-evolving process.”

During the presentation, Burns laid out 10 safety attitude strategies that organizations need to ensure a safer culture. The eighth rule states “your actions determine your outcome.” This is a key point because it stresses how workplace safety is the result of a series of smart decisions being made that lead to safer outcomes. By making safe actions, they will have safe results, Burns said.

Burns says a great deal of responsibility is on safety managers to not just teach safety, but provide safety leadership. Training is key for everyone in an organization, including safety managers, he said.

“If you want your people to embrace safety and embrace the training, somebody has got to lead,” said Burns. “That’s up to the safety manager to say, ‘no, I’m with you. I’m taking these courses too. I’m learning, I’m getting better in the same way I expect you to do the same thing.’ And it’s a leadership philosophy … Training is the key component. Having the training doesn’t necessarily mean they will make the right decision, but they have the ability to make the right decision.

“The challenge we find for safety managers, they have folks in the field that they know have been trained properly, but can’t be guaranteed they are going to make the right choice, based on the set of circumstances that are unfolding. So the more that we repeat, the more repetitive it becomes, the more we’re exposed considerable amount of training that is going to be involved, and keep our skills fresh, there is a much better likelihood that somebody in field faced with an uncertain situation is going to make the right choice.”

For more information on what happened at the 2015 Risk Summit, please click here. If you were unable to attend the event, but would like to learn more about utilizing TargetSolutions, please contact support for more information.