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The Secret to Hampton Fire & Rescue’s Success with TargetSolutions

How One Department ‘Thinks Outside the Box’ to Improve Training Efficiencies

For Hampton Fire & Rescue’s Brad Dougherty, 25 percent utilization of TargetSolutions’ powerful records management system just wasn’t going to cut it. Deep down in his gut, the system had more potential to create even greater operational efficiencies in both training and recordkeeping.

After a little hard work and a whole lot of deliberation, the WAE Instructor Dougherty has found some innovative ways to maximize TargetSolutions. Here are five examples of how Dougherty is thinking outside the box to help his department thrive.

Hampton, Va.Department Type
Combination (Fire & EMS)

Department Tempo
24,000 incidents per year

Department Size
285 career members
100 volunteers
11 fire stations

Population Served
136,000 residents

Logistics Branch: In the Commonwealth of Virginia, it is required that every vehicle has regulatory inspection checks. Whether it is a fire apparatus, ambulance, chief officer vehicle, staff vehicle, or support vehicle – each must have routine inspection. Like many other departments, TargetSolutions has helped Hampton maintain accurate inspection records on vehicles.

What makes Hampton’s vehicle-inspection tracking unique, however, is the ability to submit “Vehicle Work Requests.” Utilizing Activities Builder, personnel are able to submit notifications called “vehicle discrepancies.” Then, when officers run a report, they can see the apparatus identifier, apparatus type, garage number, and assigned station to ensure the appropriate vehicle is inspected and/or repaired.

“We really like the vehicle discrepancy form because of its real-time notifications,” Dougherty said. “Prior toTargetSolutions, we were using paper forms that had to go through city mail to various internal and external entities. It is important to the Division to have records that ensure an apparatus is in peak performance.”

ISO Inspections: Each month, Hampton’s goal is to conduct 50 inspections to be compliant with ISO requirements. With TargetSolutions, Hampton has created an inspection tracker allowing fire safety personnel to submit inspections electronically. That way the Division is able to generate comprehensive reports on everything that was accomplished to meet ISO training mandates.

“Every time we do an inspection, personnel come back and put it in to TargetSolutions, which gives them one hour toward their goal,” said Dougherty. “The other great thing is that the Assistant Chief in charge of the Community Risk Reduction Section can run a report to see where they are at.”

Pre-Incident Plans: Whether Hampton receives a call for service from a church, a fast food restaurant, or any other commercial or public building, personnel are equipped with information to understand the structure and hazards they may present. This Division has taken preparation to the next level, utilizing TargetSolutions’ File Center storage capabilities.

Hampton has approximately 5,000 pre-incident plans for structures throughout the city. This library of structure plans and protocols is broken down into 11 districts, and each file provides detailed drawings and information regarding what personnel might find inside.

“When we get a call, we jump in the truck, and enter the type of incident and location on the dispatcher screen,” Dougherty explains. “Then, we pull up our TargetSolutions home page and find our pre-plans. There is a picture of a map inside the Bulletin Board, which links to the File Center where all 11 districts are listed. It’s an effective way to pull up the information we need. This helps us assess potential hazards prior to arriving on a scene.”

“Hampton is getting what it paid for with TargetSolutions. We still use it for monthly training, we use it outside of training, and it’s another tool for us to maximize our efficiencies.”

Brad Dougherty, Hampton Fire & Rescue (Va.)

Post-Incident Review: In the fire service, much can be learned from what happens during responses and calls for service. Dougherty says these lessons are vital for improving his department’s performance and TargetSolutions has provided the department with the ability to document everything.

Through digital, tactical worksheets, personnel can do a 360-degree “check-off” evaluation after an incident. Then, they have the ability to implement the information
into critiques after an incident.

“We can take these activities and review them and say, ‘this is what we saw, this is what worked, and this is what didn’t work.’ That can all be logged on TargetSolutions,” Dougherty said.

Fire Safety Tracking: Fire prevention is an important issue for all communities. Hampton is doing its part to ensure the surrounding community is well-educated on
fire safety and prevention. But, the gap was in how that effort was documented. Now, after Hampton’s fire safety educators educate citizens on household smoke detectors, home evacuation plans, and other fire prevention guidelines, records are tracked in a centralized online location.

“It’s important to us as a fire service to make sure citizens are safe,” Dougherty said. “If we can prevent a fire and loss of life, then we have done our part.”

TargetSolutions allows Hampton to track and maintain accurate records about homeowners in the area and smoke detector status. This information is valuable to ensure follow-ups with homeowners and up-to-date statistics about homes and population in Southeast Virginia.

There is no doubt that Dougherty and Hampton are finding innovative ways to help the department operate more efficiently and effectively through TargetSolutions’ powerful online training management system.

“Hampton is getting what it paid for with TargetSolutions,” Dougherty said. “We still use it for monthly training, we use it outside of training, and it’s another tool for us to maximize our efficiencies. TargetSolutions is helping us live up to our department’s mission: to provide excellent service which exceeds customer expectations. Having these tools helps us do that.”

About TargetSolutions
TargetSolutions delivers cutting-edge software applications, engaging online training courses, and world-class customer service. The company was founded in 1999 and today there are more than 2,000 organizations across the country using TargetSolutions’ innovative technology to solve their training challenges. TargetSolutions is headquartered in San Diego, Calif. For more information, please call 1-800-840-8048 or check online at


Prevent Injuries with TargetSolutions’ Hand and Power Tool Safety Course

TargetSolutions’ Hand and Power Tool Safety training course delivers training that will re-enforce employees’ education on hand and power tool precautions and safety measures. The self-paced, one hour course features eight learning modules and a 10-question exam.

Every year, hand and power tools are involved in thousands of accidents and injuries. Because tools are such an essential key to productivity in the workplace, it is important to remember the dangers they pose.

Implementing safety procedures can prevent costly tool-related incidents from occurring. TargetSolutions’ online safety training course, Hand and Power Tool Safety, provides employees with information on how to recognize hazards and instill safety precautions to prevent serious injuries. The course covers hand tools, power tools, electric tools, pneumatic tools, power-actuated tools, fasteners, jacks, and more.

After completing this course, students will be able to:

  • Properly use hand and power tools for maximum safety
  • Learn how to use a wide variety of tools
  • Follow general rules for tool safety

If you have any questions about TargetSolutions’ online course catalog, please contact us at (800) 840-8048.

TargetSolutions’ Top 10 NFPA 1021 Company Officer Training Courses

TargetSolutions features more than 60 hours of valuable NFPA training courses, including its NFPA 1021 Series for Company Officers.

These self-paced courses, based on NFPA codes and standards, provide refresher level training to educate Company Officers, maintain safety and achieve compliance.

Here are the top 10 titles from TargetSolutions’ NFPA 1021 library based on total completions over the last five years:

  • NFPA 1021: Firefighter Safety and Health
  • NFPA 1021: Assuming the Role of Company Officer
  • NFPA 1021: Incident Response Safety
  • NFPA 1021: Company-Level Training
  • NFPA 1021: Professional Ethics
  • NFPA 1021: Action Plan Implementation
  • NFPA 1021: Incident Scene Management
  • NFPA 1021: Incident Scene Communications
  • NFPA 1021: Pre-Incident Planning
  • NFPA 1021: Elements of Supervision and Management

In total, TargetSolutions features more than 250 hours of Fire and EMS recertification training hours, as well as powerful applications for tracking training and compliance tasks. If you have any questions about TargetSolutions, please contact us at (800) 840-8048.

Resource of the Month Addresses Active Shooter Incidents

Preventing loss of life is the highest priority for every public safety official. But it’s becoming more difficult. Harvard research shows mass shootings have tripled since 2011. The simple fact is first responders need training on how to respond when confronted with an active shooter.

With this in mind, TargetSolutions offers valuable training resources for public safety officials. In addition to TargetSolutions’ “Basic Principles of Active Shooter Response” training course in the Law Enforcement Course Catalog, Community Resources offers a 28-minute video that provides in-depth information on how to handle these threatening situations.

“Rapid Deployment Active Shooter,” this month’s featured resource, provides a basic introduction to dynamic and non-dynamic responses followed by a detailed scenario of law enforcement officers handling a school shooting. Conclusive commentary provides evaluation on tactical responses to school shootings and/or armed intruder procedures.

This video resource was posted by Camp Roberts Emergency Services, and has since gained more than 1,300 views within Community Resources. Currently, 19 organizations utilize this resource to train on active shooter incidents.

To view this video inside Community Resources, please log in to your organization’s TargetSolutions site and search “Active Shooter” under the Community Resources tab. If you have any questions, please contact us at (800) 840-8048.


RT-130: Annual Wildland Fire Safety Refresher Updated for 2015

Fire departments can deliver TargetSolutions’ RT-130: Wildland Fire Safety Refresher training to help prepare firefighters for wildland fire season. The four modules have been updated for 2015 and provide firefighters with the fundamentals of wildland fire firefighting, as well as safety strategies for operating in the wild.

TargetSolutions has updated its four-module RT-130: Annual Wildland Fire Safety Refresher training with 2015 updates from the National Wildfire Coordinating Group.

The following updates have been made:

2015 Introduction: This module summarizes the 2014 fire season, provides statistical information, lessons learned, and a preview of the upcoming fire season.

Command and Control: Students will be able to explain the leadership principles of command and control, including trust, leader’s intent, pushing authority down to those with the information to solve problems, and communication.

Emergency Medical Short-haul: Students will understand how to use a short-haul helicopter to medevac a patient.

Margins: Students will understand the concept of margins and be able to create decision space in their complex and dynamic work environments.

Position Task Book: Students will understand the intent of the position task book system and how to implement it in the field.

Tools for Communication: Students will understand the five communication responsibilities including brief, debrief, acknowledge and understand messages, communicate hazards to others, and ask if you don’t know.


2015 RT-130 Updates in Community Resources

The 2015 video-based content has been added to Community Resources. You can search for it using the following tags: “2015 RT-130 updates” or “wildland fire annual refresher.”

This resource will come in handy for platform managers interested in assigning the new content for 2015 to users who have already completed the four-module course. If interested in delivering this resource, you will need to follow steps for building and assigning custom content.

Please click here for step-by-step instructions on how to create and deliver custom content. Also, please note, for best viewing experience watching this video, please view in Internet Explorer or Chrome.

If you have any questions about TargetSolutions’ online training for firefighters, please contact us at (800) 840-8048.


TargetSolutions’ Top 20 Online OSHA Safety Training Courses

TargetSolutions’ online training catalog features 50 OSHA safety courses that can be used to comply with state and federal training mandates. The computer-based system features training that can be completed online 24/7, eliminating logistical issues with traditional training methods.

TargetSolutions’ OSHA & Compliance library contains titles covering general safety, environmental awareness, human resources, supervisor-related topics, and much more.

Here are the top 20 courses based on total completions during 2015:

  • Bloodborne Pathogens
  • Hearing Conservation
  • Back Injury Prevention
  • Lock-Out / Tag-Out
  • Slips, Trips, and Falls Prevention
  • Aerosol Transmissible Disease
  • Drug-Free Workplace
  • Ethics in the Workplace
  • Fire Extinguisher Safety
  • Alcohol-Free Workplace
  • Driving Safety
  • Eye Safety
  • General Economics
  • Hazard Communication
  • General HIPAA Awareness
  • Building Evacuation
  • Asbestos Awareness
  • Electrical Safety
  • Disaster Preparedness
  • Office Safety

If you have any questions about TargetSolutions’ online training for OSHA safety, please contact us at (800) 840-8048.


Simplify Training Management with Innovative Tracking Applications for Public Entities

If your organization is looking to track training and compliance tasks more efficiently, you are going to be impressed with TargetSolutions’ online training management system.

The web-based system provides government agencies with more than just online training courses. In addition to hundreds of hours of online safety training – including OSHA, Human Resources, and Driver Safety, among other topics – TargetSolutions features pre-built electronic tracking forms and easy-to-use applications that streamline operations.

Download this brochure to learn more about TargetSolutions’ pre-built Platform Solutions for Risk Managers.


Working in Extreme Temperatures: Supplemental Information for California

California’s heat illness prevention standard applies to all outdoor places of employment, but primarily impacts the agriculture, construction, landscaping, oil and gas extraction, and transportation industries.

The California Occupational Safety and Health Standards Board approved proposed changes to the state’s heat illness prevention standard and requested a spring 2015 effective start date. Employers are required to revise their heat illness programs and train employees in the changes.

The amendments specify water and shade requirements, and add new language on emergency response procedures, acclimation and training.

While TargetSolutions will not be updating its “Working in Extreme Temperatures” course, because it is delivered across the country and the changes will only apply to California clients, it has provided supplemental information inside Community Resources. Site administrators can search for the following two documents:

  • Cal-OSHA-Heat-Illness-Prevention-Training-2015.pdf
  • Cal-OSHA-Heat-Illness-Prevention-Training-2015.ppt

There is no difference in the information contained in the two documents, they are just different file formats. These can be added to the end of the course or assigned out through Activities Builder.

TargetSolutions’ Working in Extreme Temperatures course educates employees on how to prevent, identify and respond when exposed to dramatic temperatures that can lead to serious medical emergencies. The course is featured in TargetSolutions’ OSHA library with the regulatory reference of OSHA 29 CFR 1910, T8 CCR 3395.

If you would like to print this information out, please click here to open a PDF. If you would like more information, contact us at (800) 840-8048.


How to Manage Stress in the Workplace

TargetSolutions’ Workplace Stress course provides organizations with the ability to properly train employees to control and maintain healthy levels of stress at work.

Workplace stress can impact employees’ work performance and cause long-term health issues. According to the American Institute of Stress, 80 percent of workers feel stress on the job, and nearly half of those say they need help learning how to manage stress.

It is important both organizations and employees focus on tactics to manage workplace stress.

TargetSolutions’ online training course, “Workplace Stress,” educates employees on how to maintain healthy stress levels. Throughout this self-paced course, personnel will learn life, relaxation, and time management techniques to enhance stress survival skills and control positive stress in the workplace.

If you have any questions about TargetSolutions’ online training catalog, please contact us at (800) 840-8048. 

Law Enforcement Training Is Key to Better Performance

KYTX – News, Weather,

With so many controversial stories in the news, law enforcement training on deadly force has never been a more critical topic. The most recent high-profile video to go mainstream, which showed an officer in North Charleston, S.C. shoot and kill an unarmed man, put even more scrutiny on law enforcement training practices.

Lonny Wilder, who serves as a regional sales manager for TargetSolutions, was recently interviewed by KYTX in Texas. Wilder believes the incident in South Carolina shows how important it is for police agencies to undergo a thorough review of their training policies.

“It’s clear the law enforcement community has to internalize and take a good long breath, and focus again on guidelines and standard operating procedures,” said Wilder.

One efficient way for police agencies to train more effectively is with TargetSolutions, which features more than 240 online law enforcement training courses, as well as public safety’s leading software for policy management.

“TargetSolutions not only provides Law Enforcement agencies with valuable training courses on issues like ‘Officer Involved Shootings’ and ‘Police Shooting Tactics,’ but the technology to schedule, deliver and track everything an agency is doing to train personnel,” said Wilder. “TargetSolutions also automates the management of agency accreditation, credentials, licenses, city policies and equipment inspections to help police agencies streamline operations.”