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Get to Know Steve Walsh, TargetSolutions’ New Account Specialist

When Steve Walsh reflects on his journey from Greenacres, Wash. to San Diego, he describes it as a “very long story with lots of miles travelled.”

Indeed, TargetSolutions’ new account specialist had quite a trek with many twists and turns – but now that he’s here, it feels like home.

Before arriving at TargetSolutions, Steve served as a volunteer firefighter with the Airway Heights Fire Department (Wash.) where he also became a certified EMT. From there he enjoyed a lengthy career refereeing hockey games in numerous professional leagues across the country, including the Western Hockey League, USA Hockey, and the East Coast Hockey League.

TargetSolutions entered the picture in July when Steve befriended fellow employee Eric Kile on the golf course and was informed of the account specialist position. With Steve’s history as a firefighter and EMT, the position seemed like a natural fit.

“There’s a lot more opportunity here in terms of business and growth,” said Steve. “So far I’ve really enjoyed it.”

Here is more about Steve from a recent Q-and-A:

What are some of your hobbies?

Golf of course; and wine tasting is a lot of fun for my girlfriend and I. Another hobby, though, I haven’t played in a while, is racquetball. I used to play in a league and play on a daily basis when I lived in South Carolina. Aside from that, probably collecting memorabilia from my hockey experiences. I have hundreds of pucks from every building I’ve ever been to. I’ve kept things that have been thrown at me when I was officiating like a rubber duck and a big stack of beer cups.

Favorite and least favorite food?

My absolute favorite food in the entire world – and it’s a rare occasion when I get to eat it – but I’d go with lobster tail. Least favorite: Brussels sprouts.

If you could live out any movie, what would it be?

Gotta go with “Star Wars.” I’m a huge fan. I own all the movies and I’ve seen them multiple times. I’m excited for the new one.

If you were to go anywhere on the planet right now, with no restrictions, where would you go and why?

Australia/New Zealand! Everything I’ve ever seen makes it look like an amazing place. I’ve always been interested in wildlife, so I’d like to go to the outback and go on a safari.

Who do you consider to be a hero or role model?

My Dad. He’s been a hard-working guy my entire life and doesn’t complain about anything.

If you won the lottery, what would you buy first?

Probably buy a house. It would be on the water, preferably the ocean.

What’s something about yourself that most people may not know?

I made it to the state championships in the discus toss in high school.

Oceanside Tracks Its Firefighter Training Records with TargetSolutions

The Oceanside Fire Department has found success managing its training records with TargetSolutions’ online system.

Like all fire departments, Oceanside Fire Department has a critical need to make sure its firefighter training records are accurate. That need came into focus not too long ago when the ISO came to audit the Southern California agency’s training records.

“After finding out specifically what they (ISO) were looking for, I generated a report and that was the last I heard from them,” Oceanside’s Fire Training Specialist Stuart Sprung said of TargetSolutions’ ISO fire department tracking capabilities. “When they evaluated us on our training, we got top marks on everything because our documentation was on point.”

firefighter training recordsIn addition to effective recordkeeping, the department has seen its total number of training hours skyrocket since implementing TargetSolutions.

“Our guys are training all the time, but if you make it harder for them to enter and record it, then they won’t because they’re busy,” Sprung said of how the agency tracked firefighter training records. “We usually have an over-abundance of training recorded that definitely satisfies.”

When asked whether or not the implementation of TargetSolutions makes his job easier, Sprung was quick and to the point: “TargetSolutions absolutely makes my job easier. It gives me the freedom to be untethered from my office.”

Would you like to learn more about the TargetSolutions fire department training system? Please click here to watch a demo video. If you have any questions, contact us today at (800) 840-8048.

TargetSolutions’ Top 8 Training Courses for Motor Vehicle Safety

TargetSolutions’ Motor Vehicle Safety training catalog features valuable courses on driver safety, emergency vehicle operator training, large vehicle operations, and supervisor training.

TargetSolutions’ Motor Vehicle Safety training catalog offers organizations online courses proven to educate employees and reduce motor vehicle losses. TargetSolutions’ courses for drivers are designed to change unsafe behaviors and reinforce critical safety concepts.

Specific courses are tailored to meet the needs of drivers of various automobiles, including large trucks and passenger vans, as well as emergency vehicle operators. Supervisor curriculum provides supervisors with the training information they need to maintain a staff of safe and capable drivers.

Here are TargetSolutions’ top 8 Motor Vehicle Training courses based on the total number of completions.

  • Defensive Driving Strategies
  • Distracted Driving
  • Dangers of Speeding for Emergency Vehicle Operators
  • Defensive Driving Strategies for Emergency Vehicle Operators
  • Adjusting to Changing Conditions for Emergency Vehicle Operators
  • Accidents & Emergencies for Emergency Vehicle Operators
  • Emergency Vehicle Operations
  • Emergency Vehicle Characteristics

For more information on TargetSolutions’ online safety training, please contact us at (800) 840-8048.

Answers to Your Questions about the All-New Generate Reports Application

TargetSolutions launched the upgraded version of Generate Reports in August. The new tool features major enhancements for scheduling and sharing reports.

After releasing the all-new Generate Reports application, TargetSolutions hosted several webinars to educate clients about the new functionality.

If you didn’t attend a webinar, please click here to watch a recorded version of the presentation.

During the webinar, platform managers had the opportunity to submit questions about creating standard reports, scheduling reports, and other miscellaneous items. Below are a few of the questions and answers that were provided. To download a PDF of the entire Q&A, please click here.


How do I print a certificate for user?

When running a completions report, be sure to have the ‘Assignments — Certificate’ option selected under the Columns. Once the report is ran, you will want to view the report within TargetSolutions, and a clickable hyperlink under the ‘Certificate’ section of your report will show up which will include a link to the certificate that you can also print.

Is there now capability to run a Credential report on multiple credentials at the same time for a single user?

Yes! You may now run a report for multiple credentials for a single user. With the Credentials report type selected, you may select more than one credential in the ‘Narrow down your report to specific data — Credentials’ section, and select your single user within the ‘Users’ selection.

We are currently tracking our Driver’s License numbers in TargetSolutions. How can I run a report on Driver’s License numbers?

To run a report to populate Driver’s License numbers, you will want to run a Credentials report. Within this report, be sure to have the Credential — Credential Number option selected under the ‘Columns’ section to populate this information on your report.

Can a scheduled report be emailed to an external email address?

You are able to email a completed report to an external email address; however, you are unable to schedule a report to automatically be sent to an external email address.

Is it possible to sort a report by more than one criterion, such as sort by name, then date, then activity?

Using exporting your report into Excel, you can sort your report by more than on criteria. The old reporting system has a TAGS selection field in the “limit by” section. Is it possible to get that TAGS added to the new reporting system in the “Narrow down your report to specific data”? Yes, tags are still an available option to narrow your report. You can limit your report to a particular tag or tags by using the drop down under “Courses and Activities” and then choosing “Select tags.”

If you would like more information on this application, please contact your account manager via e-mail at


TargetSolutions’ Top 10 Training Courses for Water & Wastewater Professionals

TargetSolutions’ online training courses feature engaging lessons, interactions, videos, real-life scenarios, quizzes, and more.

TargetSolutions’ online training for water and wastewater comprises of more than 60 hours of accredited recertification training, plus OSHA safety training, harassment prevention training, driver safety training, and more. These continuing education courses have been designed to fulfill both the safety and technical recertification requirements for all levels of industry professionals.

Here are TargetSolutions’ top 10 courses for public works professionals based on the total number of completions over the past year:

• Back Injury Prevention
• Personal Protective Equipment
• Hazard Communication
• Confined-Space Entry
• Storm Water Pollution Prevention
• Driving Safety
• Working in Extreme Temperatures
• Lock-Out/Tag-Out
• Disinfection Basics
• Slips, Trips, and Falls Prevention

If you have any questions about TargetSolutions’ online public works training courses, please contact us at (800) 840-8048.

Get to Know Your Account Manager: Hannah Skaperdas

Hannah Skaperdas

Prior to arriving at TargetSolutions in 2013, Hannah Skaperdas worked as an office manager for a local construction company. Ready for a change, she pounced on the opportunity to join TargetSolutions’ Client Services team where she now serves as the account manager for the Great Lakes region.

A native of Eastern Oregon, Hannah graduated from Gonzaga University in Spokane, Wash., with a degree in International Relations. Transitioning from the Pacific Northwest to sunny Southern California was easy, Hannah said. She has completely assimilated herself with the way of life in America’s Finest City.

“I love San Diego so much,” she says. “There’s nowhere else I would want to be.”

Here is a Q&A from a recent conversation with Hannah:

What do you enjoy most about your job?
The people I work with. They all have meaningful jobs and likewise I feel they have a really good perspective on life.

What are some of your hobbies and interests outside of work?
Camping, hiking, backpacking, anything outdoors, really. I grew up playing sports (volleyball, basketball, softball, tennis) along with snowboarding and skiing.

What’s your favorite food?
I enjoy all different kinds, but if I were to have one thing right now, it would be sushi.

What’s your favorite movie?
Right now, it’s going to be “Best in Show”! I watch it way too often and laugh every time.

What would you buy first if you won a $500 million jackpot?
I’d take care of my family and then I’d buy a new car. A really ridiculous car.

If you were alone on an island and could bring any three items, what would they be? Shelter, water, and food are provided.
I would say my husband, the game Catan, which we’re really enjoying right now, and a satellite phone so I can call somebody to get off the island.

Learn How to Perform Emergency Operations of Hybrid Vehicles with TargetSolutions

TargetSolutions’ First Responder Hybrid Vehicle Incidents course features six learning modules and a 10-question exam.

Hybrid technology has grown in popularity due to environmental concerns, government regulations, and rising maintenance costs. TargetSolutions’ First Responder Hybrid Vehicle Incidents course explores this technology, including how to identify, immobilize, and disable hybrid vehicles, and access occupants in a rescue scenario.

Hybrid technology is always evolving, which presents improvements, as well as accompanying hazards. This course helps members familiarize themselves with emerging vehicle technologies.

Upon completion of this course, students will be able to:

  • Describe the advantages of hybrid technology
  • Discuss emergency operations of hybrid vehicles
  • Recognize hazards related to hybrid vehicle extrications

To learn more about this course or others in TargetSolutions’ online firefighter training library, please contact us at (800) 840-8048.

TargetSolutions to Sponsor Webcast on How Training Records, ISO and Accreditation Work Together

TargetSolutions is sponsoring a webcast brought to you by Firehouse on Oct. 12 at 10 a.m. (PDT). Please click here to register for this event.

Everyone knows how important firefighter training is for members to hone their skills and abilities. But documenting those training activities is equally important for fire departments.

After all, training records can impact a department’s ISO rating, as well as its international accreditation score, which are often used to measure the effectiveness of a department.

This Firehouse webcast, hosted by Jerry Nulliner, a retired division chief from Fishers Fire Department in Indiana and currently president of the Indiana Alliance of Hazardous Materials Responders, will illustrate how these critical records must be tracked and how they can be presented to ISO field staff or an accreditation site team to evaluate your department’s training program.

TargetSolutions Adds 12 Engaging Firefighter Training Courses to Online Library

TargetSolutions recently added 12 video-based courses, featuring audio narration, to its course catalog. Check out this video to learn more about the firefighter training.

TargetSolutions’ online training library recently received a boost with the addition of a dozen new training courses for firefighters.

The 12 courses – which consist of nine and one-half hours of training material – are accredited across the country, giving TargetSolutions nearly 260 hours of training for fire departments, including 160 hours of EMS recertification.

All of the courses are video-based with audio narration, adding more engaging content to TargetSolutions’ library of online firefighter training, said Director of Content Jeremy Lynch.

“We are excited about the opportunity to deliver this bundle of courses to our clients,” said Lynch. “We pride ourselves on creating outstanding training and we believe these video-based courses are going to provide great value to fire departments everywhere. These courses fill some areas where we had voids in our catalog.”

Here are brief descriptions of the 12 courses:

Assembly Occupancy Fire and Life Safety Inspection (0.5 hours): This course, which references the International Building and Fire Codes as well as the National Fire Protection Association NFPA1 Fire Code and NFPA 101 Life Safety Code, discusses the inspector’s role in conducting a fire and life safety inspection.

Building Construction (1 hour): This course identifies and differentiates the five types of building construction; explains how building construction types are affected by fire; and discusses the specific hazards to firefighters in different building construction types and materials.

Fire Prevention and Public Education is one of the 12 courses added to TargetSolutions’ course catalog. The course discusses why and how to create a fire prevention public education program.

Carbon Monoxide (0.5 hours): Carbon Monoxide is one of the most common hazards firefighters face on the job. Firefighters may find harmful concentrations while responding to structure fires and other incidents. This training course has 10 learning modules with a 10-question exam.

Ethics (1 hour): This course discusses ethics, their importance to the fire service, and their importance to firefighters’ careers. It also explores how firefighters can conduct themselves with high standards as representatives of the fire service, and assists in applying strong ethics to decision making.

Fire Alarm Systems (1 hour): This course is built to assist firefighters in understanding the advantages of having alarm systems in occupancies, to describe the fundamental configuration and components of alarm systems, and to discuss general principles for responding to alarms.

Fire Prevention and Public Education (1 hour): This course identifies common fire hazards in homes and businesses; explains the differences between surveys, inspections, and home fire safety surveys and the importance of each.

High Rise Fire and Life Safety Inspection (0.5 hours): The prevention of fire and rapid evacuation of high rise building occupants is an important and necessary concern for fire inspectors. This course will discuss the inspector’s role in conducting a fire and life safety inspection at a high rise building.

How to Read a Building (0.5 hours): This course describes the various types of building construction; explains how to evaluate a building during scene size-up; and discusses how to identify various building constructions within the same structure.

Leadership and Ethics (1 hour): This course explores the role of leadership and ethics as it applies to the fire service. In this course, users will learn how to create and maintain ethical leadership at every level of their agency. This training course has 7 learning modules with a 10-question exam.

Portable Extinguishers: Types and Usage (1 hour): This course reviews the steps to take when a fire is discovered, how to use a fire extinguisher and the limits of portable fire extinguishers.

School Fire and Life Safety Inspection (1 hour): It is critical for fire inspectors to understand the common hazards found in schools, and know how to develop effective recommended corrective action reports. This training course has 14 learning modules with a 10-question exam.

Water Supply (1 hour): This course explains how to calculate minimum water supplies for fire suppression operations; identifies pressurized, non-pressurized, and natural water sources; and discusses how to access water from various sources, and deliver it to the fireground using mobile water supply apparatus.

To view TargetSolutions’ online firefighter training catalog, please click here. If you have any questions about these course titles, please contact us today at (800) 840-8048.


Get to Know Jennifer Antinone, TargetSolutions’ Client Services Manager

Born and raised in Rockland County, N.Y., TargetSolutions’ Client Services Manager Jennifer Antinone never imagined she would leave her home state for California. That changed after Jennifer met her husband, John, and she was soon on a plane destined for San Diego where she started a family and is the proud mother of son Luke, 9, and daughter Emma, 6.

“I love San Diego. The beautiful weather and warm community make it the ideal place to raise a family,” said Antinone.

A member of TargetSolutions for five years, Jennifer works with more than 25 clients nationwide and manages the Client Services team. When asked about her favorite aspect of working at TargetSolutions, Antinone credits “the people, the culture and the work-life balance. I most enjoy the people that I work with, both my internal team and my team of clients. I have worked with some of the same people consistently over the last five years and have developed some great relationships.”

Here is more about Jennifer from a recent Q-and-A:

If you were to drop everything and travel anywhere in the world right now, with no restrictions at all, where would you go?

I would love to take an island vacation with my husband for five days and do nothing but enjoy the peace and quiet.

As a New Yorker living in San Diego, do you still pay close attention to your hometown teams?

I am a huge New York sports fan and still cheer on the Rangers, Giants and Yankees. I can occasionally be found shouting words of encouragement at the television, and I am looking forward to catching a hockey game in New York later this fall.

Who is your favorite player and why?

I wouldn’t be a true New Yorker if I didn’t say Derek Jeter. He embodied everything you want from an athlete on your home team – class, skill, leadership. He carried himself well, both on and off the field and he always gave 100 percent. Jeter was a fun player to watch and he raised the bar for other players around him.

You discover the ability to time travel. Where would you go first and why?

I think that I would like to go back to the 50s and 60s and watch my parents grow up. It would be great to see them as young people with their brothers and sisters and parents around. I would love to know my parents from that perspective.

What’s your favorite movie and why?

The Philadelphia Story. I love old movies, especially Cary Grant movies. I think he is phenomenal in The Philadelphia Story and Katharine Hepburn, Ruth Hussey and Jimmy Stewart are great. It’s a movie that I can watch again and again. It’s timeless.

How does it feel to work in an office with so many Jennifers?

Ha! I grew up in an era with a lot of Jennifers, so I am used to it. I have been “Jennifer A.” all my life.

Do you have a favorite quote?

“You miss 100 percent of the shots you never take,” by Wayne Gretzky