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Answers to Your Questions about the All-New Generate Reports Application

TargetSolutions launched the upgraded version of Generate Reports in August. The new tool features major enhancements for scheduling and sharing reports.

After releasing the all-new Generate Reports application, TargetSolutions hosted several webinars to educate clients about the new functionality.

If you didn’t attend a webinar, please click here to watch a recorded version of the presentation.

During the webinar, platform managers had the opportunity to submit questions about creating standard reports, scheduling reports, and other miscellaneous items. Below are a few of the questions and answers that were provided. To download a PDF of the entire Q&A, please click here.


How do I print a certificate for user?

When running a completions report, be sure to have the ‘Assignments — Certificate’ option selected under the Columns. Once the report is ran, you will want to view the report within TargetSolutions, and a clickable hyperlink under the ‘Certificate’ section of your report will show up which will include a link to the certificate that you can also print.

Is there now capability to run a Credential report on multiple credentials at the same time for a single user?

Yes! You may now run a report for multiple credentials for a single user. With the Credentials report type selected, you may select more than one credential in the ‘Narrow down your report to specific data — Credentials’ section, and select your single user within the ‘Users’ selection.

We are currently tracking our Driver’s License numbers in TargetSolutions. How can I run a report on Driver’s License numbers?

To run a report to populate Driver’s License numbers, you will want to run a Credentials report. Within this report, be sure to have the Credential — Credential Number option selected under the ‘Columns’ section to populate this information on your report.

Can a scheduled report be emailed to an external email address?

You are able to email a completed report to an external email address; however, you are unable to schedule a report to automatically be sent to an external email address.

Is it possible to sort a report by more than one criterion, such as sort by name, then date, then activity?

Using exporting your report into Excel, you can sort your report by more than on criteria. The old reporting system has a TAGS selection field in the “limit by” section. Is it possible to get that TAGS added to the new reporting system in the “Narrow down your report to specific data”? Yes, tags are still an available option to narrow your report. You can limit your report to a particular tag or tags by using the drop down under “Courses and Activities” and then choosing “Select tags.”

If you would like more information on this application, please contact your account manager via e-mail at


TargetSolutions’ Top 10 Training Courses for Water & Wastewater Professionals

TargetSolutions’ online training courses feature engaging lessons, interactions, videos, real-life scenarios, quizzes, and more.

TargetSolutions’ online training for water and wastewater comprises of more than 60 hours of accredited recertification training, plus OSHA safety training, harassment prevention training, driver safety training, and more. These continuing education courses have been designed to fulfill both the safety and technical recertification requirements for all levels of industry professionals.

Here are TargetSolutions’ top 10 courses for public works professionals based on the total number of completions over the past year:

• Back Injury Prevention
• Personal Protective Equipment
• Hazard Communication
• Confined-Space Entry
• Storm Water Pollution Prevention
• Driving Safety
• Working in Extreme Temperatures
• Lock-Out/Tag-Out
• Disinfection Basics
• Slips, Trips, and Falls Prevention

If you have any questions about TargetSolutions’ online public works training courses, please contact us at (800) 840-8048.

Get to Know Your Account Manager: Hannah Skaperdas

Hannah Skaperdas

Prior to arriving at TargetSolutions in 2013, Hannah Skaperdas worked as an office manager for a local construction company. Ready for a change, she pounced on the opportunity to join TargetSolutions’ Client Services team where she now serves as the account manager for the Great Lakes region.

A native of Eastern Oregon, Hannah graduated from Gonzaga University in Spokane, Wash., with a degree in International Relations. Transitioning from the Pacific Northwest to sunny Southern California was easy, Hannah said. She has completely assimilated herself with the way of life in America’s Finest City.

“I love San Diego so much,” she says. “There’s nowhere else I would want to be.”

Here is a Q&A from a recent conversation with Hannah:

What do you enjoy most about your job?
The people I work with. They all have meaningful jobs and likewise I feel they have a really good perspective on life.

What are some of your hobbies and interests outside of work?
Camping, hiking, backpacking, anything outdoors, really. I grew up playing sports (volleyball, basketball, softball, tennis) along with snowboarding and skiing.

What’s your favorite food?
I enjoy all different kinds, but if I were to have one thing right now, it would be sushi.

What’s your favorite movie?
Right now, it’s going to be “Best in Show”! I watch it way too often and laugh every time.

What would you buy first if you won a $500 million jackpot?
I’d take care of my family and then I’d buy a new car. A really ridiculous car.

If you were alone on an island and could bring any three items, what would they be? Shelter, water, and food are provided.
I would say my husband, the game Catan, which we’re really enjoying right now, and a satellite phone so I can call somebody to get off the island.

Learn How to Perform Emergency Operations of Hybrid Vehicles with TargetSolutions

TargetSolutions’ First Responder Hybrid Vehicle Incidents course features six learning modules and a 10-question exam.

Hybrid technology has grown in popularity due to environmental concerns, government regulations, and rising maintenance costs. TargetSolutions’ First Responder Hybrid Vehicle Incidents course explores this technology, including how to identify, immobilize, and disable hybrid vehicles, and access occupants in a rescue scenario.

Hybrid technology is always evolving, which presents improvements, as well as accompanying hazards. This course helps members familiarize themselves with emerging vehicle technologies.

Upon completion of this course, students will be able to:

  • Describe the advantages of hybrid technology
  • Discuss emergency operations of hybrid vehicles
  • Recognize hazards related to hybrid vehicle extrications

To learn more about this course or others in TargetSolutions’ online firefighter training library, please contact us at (800) 840-8048.

TargetSolutions to Sponsor Webcast on How Training Records, ISO and Accreditation Work Together

TargetSolutions is sponsoring a webcast brought to you by Firehouse on Oct. 12 at 10 a.m. (PDT). Please click here to register for this event.

Everyone knows how important firefighter training is for members to hone their skills and abilities. But documenting those training activities is equally important for fire departments.

After all, training records can impact a department’s ISO rating, as well as its international accreditation score, which are often used to measure the effectiveness of a department.

This Firehouse webcast, hosted by Jerry Nulliner, a retired division chief from Fishers Fire Department in Indiana and currently president of the Indiana Alliance of Hazardous Materials Responders, will illustrate how these critical records must be tracked and how they can be presented to ISO field staff or an accreditation site team to evaluate your department’s training program.

TargetSolutions Adds 12 Engaging Firefighter Training Courses to Online Library

TargetSolutions recently added 12 video-based courses, featuring audio narration, to its course catalog. Check out this video to learn more about the firefighter training.

TargetSolutions’ online training library recently received a boost with the addition of a dozen new training courses for firefighters.

The 12 courses – which consist of nine and one-half hours of training material – are accredited across the country, giving TargetSolutions nearly 260 hours of training for fire departments, including 160 hours of EMS recertification.

All of the courses are video-based with audio narration, adding more engaging content to TargetSolutions’ library of online firefighter training, said Director of Content Jeremy Lynch.

“We are excited about the opportunity to deliver this bundle of courses to our clients,” said Lynch. “We pride ourselves on creating outstanding training and we believe these video-based courses are going to provide great value to fire departments everywhere. These courses fill some areas where we had voids in our catalog.”

Here are brief descriptions of the 12 courses:

Assembly Occupancy Fire and Life Safety Inspection (0.5 hours): This course, which references the International Building and Fire Codes as well as the National Fire Protection Association NFPA1 Fire Code and NFPA 101 Life Safety Code, discusses the inspector’s role in conducting a fire and life safety inspection.

Building Construction (1 hour): This course identifies and differentiates the five types of building construction; explains how building construction types are affected by fire; and discusses the specific hazards to firefighters in different building construction types and materials.

Fire Prevention and Public Education is one of the 12 courses added to TargetSolutions’ course catalog. The course discusses why and how to create a fire prevention public education program.

Carbon Monoxide (0.5 hours): Carbon Monoxide is one of the most common hazards firefighters face on the job. Firefighters may find harmful concentrations while responding to structure fires and other incidents. This training course has 10 learning modules with a 10-question exam.

Ethics (1 hour): This course discusses ethics, their importance to the fire service, and their importance to firefighters’ careers. It also explores how firefighters can conduct themselves with high standards as representatives of the fire service, and assists in applying strong ethics to decision making.

Fire Alarm Systems (1 hour): This course is built to assist firefighters in understanding the advantages of having alarm systems in occupancies, to describe the fundamental configuration and components of alarm systems, and to discuss general principles for responding to alarms.

Fire Prevention and Public Education (1 hour): This course identifies common fire hazards in homes and businesses; explains the differences between surveys, inspections, and home fire safety surveys and the importance of each.

High Rise Fire and Life Safety Inspection (0.5 hours): The prevention of fire and rapid evacuation of high rise building occupants is an important and necessary concern for fire inspectors. This course will discuss the inspector’s role in conducting a fire and life safety inspection at a high rise building.

How to Read a Building (0.5 hours): This course describes the various types of building construction; explains how to evaluate a building during scene size-up; and discusses how to identify various building constructions within the same structure.

Leadership and Ethics (1 hour): This course explores the role of leadership and ethics as it applies to the fire service. In this course, users will learn how to create and maintain ethical leadership at every level of their agency. This training course has 7 learning modules with a 10-question exam.

Portable Extinguishers: Types and Usage (1 hour): This course reviews the steps to take when a fire is discovered, how to use a fire extinguisher and the limits of portable fire extinguishers.

School Fire and Life Safety Inspection (1 hour): It is critical for fire inspectors to understand the common hazards found in schools, and know how to develop effective recommended corrective action reports. This training course has 14 learning modules with a 10-question exam.

Water Supply (1 hour): This course explains how to calculate minimum water supplies for fire suppression operations; identifies pressurized, non-pressurized, and natural water sources; and discusses how to access water from various sources, and deliver it to the fireground using mobile water supply apparatus.

To view TargetSolutions’ online firefighter training catalog, please click here. If you have any questions about these course titles, please contact us today at (800) 840-8048.


Get to Know Jennifer Antinone, TargetSolutions’ Client Services Manager

Born and raised in Rockland County, N.Y., TargetSolutions’ Client Services Manager Jennifer Antinone never imagined she would leave her home state for California. That changed after Jennifer met her husband, John, and she was soon on a plane destined for San Diego where she started a family and is the proud mother of son Luke, 9, and daughter Emma, 6.

“I love San Diego. The beautiful weather and warm community make it the ideal place to raise a family,” said Antinone.

A member of TargetSolutions for five years, Jennifer works with more than 25 clients nationwide and manages the Client Services team. When asked about her favorite aspect of working at TargetSolutions, Antinone credits “the people, the culture and the work-life balance. I most enjoy the people that I work with, both my internal team and my team of clients. I have worked with some of the same people consistently over the last five years and have developed some great relationships.”

Here is more about Jennifer from a recent Q-and-A:

If you were to drop everything and travel anywhere in the world right now, with no restrictions at all, where would you go?

I would love to take an island vacation with my husband for five days and do nothing but enjoy the peace and quiet.

As a New Yorker living in San Diego, do you still pay close attention to your hometown teams?

I am a huge New York sports fan and still cheer on the Rangers, Giants and Yankees. I can occasionally be found shouting words of encouragement at the television, and I am looking forward to catching a hockey game in New York later this fall.

Who is your favorite player and why?

I wouldn’t be a true New Yorker if I didn’t say Derek Jeter. He embodied everything you want from an athlete on your home team – class, skill, leadership. He carried himself well, both on and off the field and he always gave 100 percent. Jeter was a fun player to watch and he raised the bar for other players around him.

You discover the ability to time travel. Where would you go first and why?

I think that I would like to go back to the 50s and 60s and watch my parents grow up. It would be great to see them as young people with their brothers and sisters and parents around. I would love to know my parents from that perspective.

What’s your favorite movie and why?

The Philadelphia Story. I love old movies, especially Cary Grant movies. I think he is phenomenal in The Philadelphia Story and Katharine Hepburn, Ruth Hussey and Jimmy Stewart are great. It’s a movie that I can watch again and again. It’s timeless.

How does it feel to work in an office with so many Jennifers?

Ha! I grew up in an era with a lot of Jennifers, so I am used to it. I have been “Jennifer A.” all my life.

Do you have a favorite quote?

“You miss 100 percent of the shots you never take,” by Wayne Gretzky

TS Academy Webinar Series Goes Live During Three-Day Risk Summit

The 2015 Risk Summit will feature an in-person demonstration of the TargetSolutions Academy. Normally a seven-week webinar series, managers will have the opportunity to ask questions, explore tips and tricks, and learn how to get the most out of TargetSolutions.

The 2015 Risk Summit, scheduled for November 2-4 at the Maderas Golf Club in Poway, Calif., will be a captivating three-day training workshop, featuring platform solutions, engaging speakers, and an inclusive demonstration of the TargetSolutions Academy.

Normally a seven-week webinar series for platform managers who are responsible for managing their organization’s utilization of the TargetSolutions platform, this live presentation will provide a comprehensive day of instruction to test, enhance and implement the platform.

“The Academy is going to be the primary piece of education that will be the most impactful in the quickest fashion,” says Kelly Zielinski, TargetSolutions’ Business Unit Manager. “What we’re hoping is when you come to the Academy on Day 3 you can go back to your organizations and feel capable to manage the TargetSolutions platform.”

The Academy will feature a basic learning track, led by a TargetSolutions account manager, to demonstrate the platform’s overview and fundamentals. Also available for more experienced platform managers will be industry-specific groups, including Public Works, K-12 Education, Fire Service and Cities & Municipalities.

With Summit space dwindling, now is the time to reserve seating for what will be an informative and engaging training workshop for new and experienced platform managers alike.

“We’ve had people say ‘this online version is great but can we do it in person?’ The answer is yes, you can and it’s at the summit.”

Kelly Zielinski, Business Unit Manager for TargetSolutions

Please click here to register for the 2015 Risk Summit. If you would like more information about this event, contact us at (800) 840-8048.

White Paper: Why the Fire Service and Online Training Are a Perfect Match

Check out this SlideShare for a preview of TargetSolutions’ white paper on how the fire service is overcoming its aversion to innovative technology like online training. To download the full report, featuring detailed analysis, please click here.

When TargetSolutions was first founded in 1999, some in the fire service resisted online training. The idea of completing valuable firefighter training on the computer was a huge break from tradition, something many opposed.

But as time has gone on, attitudes have changed. Today, fire departments across the country find great value in online firefighter training tools for streamlining continuing education and compliance tasks. TargetSolutions’ innovative technology has proven to help organizations manage training more efficiently and effectively.

Check out TargetSolutions’ white paper to get the facts about online training and the fire service. This in-depth report breaks down how the fire service has evolved to utilize online training and other technology solutions, as well as important factors to consider when choosing an online training provider.


Introducing TargetSolutions’ All-New Reports Application – Now Available!

Check out this video for an overview of TargetSolutions’ recent enhancements to the Generate Reports application, as well as updates to the platform’s user interface.

If you’ve been waiting patiently for TargetSolutions’ enhanced reporting tool, your wait is over. On Aug. 26, TargetSolutions launched the upgraded version of Generate Reports, which features major enhancements for scheduling and sharing reports, as well as a sleeker platform interface.

TargetSolutions has also created support information, including this detailed help video and other resources inside the Help Center. If you have any questions about this application, please contact us today!