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TargetSolutions to Demonstrate Online Law Enforcement Training System at 2015 NSA Annual Conference

Every summer the conference schedule heats up. This June is no different as TargetSolutions is planning to attend nearly 20 different conferences, including the National Sherrifs’ Association Annual Conference June 26-July 1 in Baltimore.

NSA attendees will have an opportunity to meet with TargetSolutions’ Regional Sales Manager Lonny Wilder during exhibit hours to learn more about the industry’s leading online law enforcement training management system.

“TargetSolutions provides Law Enforcement agencies with an effective, affordable solution for achieving quality online training that educates employees and improves performance,” said Wilder.

“TargetSolutions’ features more than 240 hours of engaging online training courses, as well as powerful software applications for delivering and recording training, while supporting agency operations, support services and risk reduction.

“I’m looking forward to meeting with attendees and showing them how TargetSolutions can help their agency manage training and compliance.”

TargetSolutions will be at booth No. 633 during exhibit hours on June 29 (9 a.m. to 3 p.m.) and June 30 (9 a.m. to 3 p.m.). For more information, please contact us today at (800) 840-8048.


CFFJAC’s Terrorism Consequence Management Courses Now Available

Fire departments in California can access CFFJAC’s cutting-edge training courses through TargetSolutions’ online fire department training system.

TargetSolutions is now offering the California Fire Fighter Joint Apprenticeship Committee’s (CFFJAC) Terrorism Consequence Management (TCM) coursework through its online fire department training system.

The Terrorism Consequence Management courses train members on how to deal with potential acts of terrorism in their communities. Seven courses have been added to TargetSolutions’ online fire training catalog for fire departments in California.

Courses include:

  • Emerging Threats
  • Chemical Considerations
  • Improvised Explosive and Incendiary Devices
  • Emergency and Mass Decontamination
  • FRO Refresher for CBRNE Incidents
  • Radiological-Nuclear Incidents
  • Interagency Cooperation and Response

TCM courses are available free of charge to all members of the California fire service.

If you have any questions about TargetSolutions’ online fire department training system, please contact us at (800) 840-8048.



Get to Know Your Account Manager: Ann Gruetzmacher

Ann Gruetzmacher, a native of Houston, attended college in her home state at Texas A&M University. Whoop! She graduated with a specialization in human resource management and worked in the oil and gas industry before joining TargetSolutions.

Today, she serves as account manager for clients in Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and West Virginia.

“Working at TargetSolutions is important to me because I am free to be ‘me’,” she said. “There are all different types of people at this company and we are all encouraged to grow and develop our various strengths. I love that I am accepted here and that my strengths are viewed as an asset to the team.”

Ann is married to a Navy helicopter pilot who is proud to be serving our country! It’s been quite an adventure living the Navy life and she’s looking forward to many more years of it. She loves quality time with family and friends and enjoys filling up her calendar with social commitments. Ann also loves traveling, reading, the fall, her Wheaten Terrier Bess, Christmas, and college football! Go Aggies!

Here is a Q&A from a recent conversation with Ann:

You can only use three words – how would you describe yourself?

Passionate. Vivacious. Genuine.

Where do you most want to travel, but have never been?

Right now, it would be Bali, Indonesia. It’s been on my list for years. It’s a beautiful place with kind people and a unique culture. Not excluding the wonderful spas and extremely affordable price! It would be the perfect balance of relaxation, filled with exploration and adventure!

What is the last movie you went to and what did you think?

Aloha and I was disappointed. I was really excited about the cast (Bradley Cooper and Emma Stone), but I found the movie to be slightly boring and super random.  

Who would you want to play you in a movie of your life and why?

Reese Witherspoon or Blake Lively! But probably Reese Witherspoon. She has been one of my favorite actresses for the last 17 years. She’s fun, bubbly, charming, sassy, outspoken, and a real southern woman! I feel like she could do an awesome job as an actress portraying me and staying true to who I am. The only thing she doesn’t have going for her is the fact that she’s 5-foot-2 and I’m 5-foot-11!

What is one of your guilty pleasures?

The Real Housewives television series on Bravo. I watch all of them (except for Melbourne), and love it. I actually feel no guilt about it, other than the fact that I could be doing something more useful and productive with my time. But sometimes, it’s necessary to indulge a little!

What do you enjoy most about your job?

Building great relationships with my clients! I am a very relational person; building friendships, relationships, and finding connections with people. So making that connection and building that relationship with a client keeps me going!

Meet Strategic Risk Account Manager Jen Jones

Jen Jones took an interesting path to TargetSolutions. After studying journalism and public relations at Cal Poly, San Luis Obispo, she went on to work several different career tracks, including retail, leadership and organizational development, and now account management for TargetSolutions’ Strategic Risk Management Business Unit.

This August, Jen will mark her two-year anniversary at TargetSolutions. But an even bigger celebration will come in July when she enjoys her six-year anniversary with husband Adam.

Together, the two enjoy home improvement and decorating. They have a 1950s-style ranch house in Poway, Calif. During the holidays, they go all out, decorating as if they were auditioning the home to be used as the Griswolds in the next Christmas Vacation movie, Jen says.

Adam and Jen have two dogs. Kyra, an 8-year-old Husky, and Roxy, a 10-year-old Kelpy mix.

Here is a Q&A from a recent conversation with Jen.

What do you enjoy most about your job?

My job is the perfect blend of two things I am truly passionate about, learning and customer service. It is my goal to continually help others find ways to streamline their job productivity and achieve their performance targets, leading to higher levels of engagement and satisfaction both in and out of work. I enjoy forming a strong bond with my customers, not just from a business perspective but also on a personal level. I love hearing about their families, vacations, favorite coffee spots and so much more. It is these relationships and my ability to provide continuous learning opportunities that make coming to work each day a pleasure.

You can only use three words – how would you describe yourself?  

Persistent. Realistic. Fun-loving.

Who do you admire most and why?

My husband, Adam, is one of the most amazing people I have ever had the pleasure of knowing. He has such a great attitude toward life and how to live it. He lives in the present, and has faith everything eventually works out in the end. As a Kindergarten teacher he is eternally patient, kind, and funny. He brings joy, not only to my life, but to all those he touches.

What is your favorite movie and why?

It is cruel to make me choose just one, so I will narrow it down to a few.  First, Gone with the Wind, which is also my favorite book. I love historical novels, and Gone with the Wind was adapted well for the screen. Couple that with fantastic casting, cutting-edge (for its time) color cinematography, and a realistic ending, how could it not be in my top faves. Second, I LOVE the original Star Wars Trilogy. There isn’t enough space to list the reasons why I am such a fan. Third, anything by John Hughes – anything.

If you had total control over the universe, what would you change on Day 1?  

While I do have control issues, I do not have any desire to control the universe.  I’ll leave that to a higher power.

Updated Training Course: EMS Obstetrical Emergencies Basic

TargetSolutions has updated its EMS Obstetrical Emergencies Basic Training Course with dynamic interactions and new audio. The 13 lessons have a new look and feel, making the online EMS continuing education training course more engaging.

Gynecological and obstetrical emergencies can be unique and stressful for everyone involved. Although childbirth is a natural process, problems can occur and treatment is complicated because of the presence of two patients, instead of just one.

TargetSolutions’ EMS Obstetrical Emergencies Basic course, which has been updated to include more interactive elements and audio throughout, focuses on the importance of EMTs being able to promptly recognize the signs of common gynecological and obstetrical emergencies, so they can provide proper care and rapid transport.

Predelivery emergencies such as miscarriage, trauma, and vaginal bleeding can be emotional experiences for the patient. The comfort and support EMTs provide can help keep them calm. This 13-lesson course reminds users to always respect their patient’s modesty and privacy, and always maintain professional behavior.

If you have any questions about TargetSolutions’ online course catalog, please contact us at (800) 840-8048.


Risk Summit 2015: Meet Keynote Speaker Kevin Burns

In November, TargetSolutions will hold its first Risk Summit, which will provide platform managers with a comprehensive overview on how to operate TargetSolutions’ online training management system. The Risk Summit is a three-day training workshop featuring engaging speakers, platform training sessions, and a live presentation.

In addition to TargetSolutions in-person training, attendees will have the opportunity to join several training sessions focused on safety in the workplace, including a special keynote by Kevin Burns.

Burns is president and CEO of ZeroSpeak Corporation, a safety communications and management consulting company. An eight-time author, Burns is focused on teaching organizations to effectively communicate safety and how to instill a greater safety culture.

Burns recently participated in a question-and-answer interview with TargetSolutions. Here is the transcript:


Safety is your mission in life. Tell us a little bit about why it’s so important to you?

To understand why safety is important to me, it is necessary to understand a background story. My wife and I first met in Grade 4 when we were 9 years old. We went to the same schools, hung out with the same friends, went to the same church and had the same teachers. I even took her on a date when I was 15, but never asked for a second date because I thought she just said yes to be nice (and I knew I was dating way over my head).

At age 18, we went our separate ways; her to university and me into broadcasting 2,000 miles away in western Canada. We never heard from each other again – until the 30th Anniversary High School reunion. She looked like she’d aged a week. I still had a mad crush. She thought I cleaned up pretty well too. We were married a short time later as we were both single then.

She said to me one day, ‘Y’know, it’s taken over 30 years for us to find each other. I want you around a long, long time.’

I had lost my dad at age 62 due to cancer from a lifetime of alcohol abuse. I had lost a dear uncle at age 48 from lung cancer working in a treated lumber factory. I had lost at least a half-dozen friends from car accidents and poor personal choices. Maybe they didn’t have that one special person in their lives who ever said that one thing, ‘I want you around a long, long time.’

I don’t look at safety as most do. I see safety as a series of life choices; each with results or consequences. There are short-term decisions like the ones we make daily on the job. There are long-term choices we make like over-eating, smoking and alcohol or drug abuse. So, if every person wanted to be around a long time, they would simply have to ensure that the decision they make in the moment lined up with their end-goal in mind. To me, it seems simple: safety is the one thing that can deliver us a long, healthy life. That’s why safety, and good choices, are important to me.

You will be doing the keynote and delivering a training session during the 2015 Risk Summit. You plan to cover the importance of creating a safer work culture. Why is this so important and whose responsibility is it to create this culture?

Culture is the result of the safety program. Culture is not the thing you change. The culture is the result of how well employees buy-in to the safety program. Now, understand that front-line managers and supervisors can get in the way of a solid safety culture by choosing to enforce authoritarian rules instead of coaching employees to better performance. I’ve never seen a professional sports team win a championship because they were afraid to lose. No one wins by default.

It takes a full team to win a championship. There are no unimportant players on a championship team. Everyone matters. Every contribution matters. That’s why it is everyone’s responsibility to be a part of the winning team.

Simply put, the best place to work is always the safest place to work. Never is the best place to work an unsafe place to work. The best places to work usually have long lines of qualified candidates lining up to work there. The poor safety performers choose from the leftovers. Safety is not only a legal requirement but it is a recruitment, attraction and retention strategy. People will stay where they feel safe. That means turnover rates drop. When that happens, employees stay longer. When employees work together longer, they become more cohesive – more of a team. Good teams don’t make mistakes – especially when they are coached well. A good coach will get players to buy-in to the plan. Players will buy-in to the coach. They trust each other.

Safety excellence is a continuous improvement strategy. When people buy-in to safety, you don’t waste time trying to get them to comply with rules. You have more time to fine-tune their performance and be ever-improving.

Tell us a little more about what you are going to discuss at the 2015 Risk Summit. What are you hoping people will take away after your keynote and training session?

First, there are 10 things that safety leaders know that safety managers don’t know. That’s what we are going to discuss first. There’s a difference between being a safety leader and a safety manager. You don’t have to be in management to be a leader. Titles and tenure don’t sell employees on buying-in to safety. Caring about their contribution and finding ways for employees to take pride in their work is what makes safety a logical choice. The relationship between supervisor and employee determines the level of safety buy-in from the employee.

Second, we are going to talk about ways of communicating the message of safety. If you’re only concerned with enforcing rules, then this program is going to annoy you. We are going to discuss practical ways of framing the safety message so that it leads to excellence in the safety program. Most workplaces target Zero as their goal in safety – but that’s backwards thinking. You start each day at Zero – and at some point during the day, someone on your crew will put that Zero in jeopardy. So, stop communicating that incidents are a certainty. They are not. Zero is the certainty. What is uncertain is the choices that employees make during the day. We are going to discuss ways to re-frame your safety message so that safety is the expectation rather than the exception.

About Kevin Burns
Kevin Burns is President and CEO of ZeroSpeak Corporation. He is an eight-time author, including, “The Perfect Safety Meeting” and his forthcoming, “Running With Scissors – 10 Solid Reasons To Invest In Safety In Slow Times.” Burns has worked in management, consulting and corporate safety for almost 30 years. He has built his reputation on a very simple premise: it’s not THAT you talk to your people in safety, it’s HOW you talk to your people. For more information about Kevin Burns, please check online at

About the 2015 Risk Summit
The 2015 Risk Summit is a training experience you don’t want to miss. The special event will be held Nov. 2-4 in Poway, Calif. This in-person training is the ultimate training workshop on how to operate TargetSolutions’ online training management system. The three-day event will feature engaging speakers, platform training sessions, and a live presentation of the TS Academy. For more information, please e-mail us at To register, please click here.

The Secret to Hampton Fire & Rescue’s Success with TargetSolutions

How One Department ‘Thinks Outside the Box’ to Improve Training Efficiencies

For Hampton Fire & Rescue’s Brad Dougherty, 25 percent utilization of TargetSolutions’ powerful records management system just wasn’t going to cut it. Deep down in his gut, the system had more potential to create even greater operational efficiencies in both training and recordkeeping.

After a little hard work and a whole lot of deliberation, the WAE Instructor Dougherty has found some innovative ways to maximize TargetSolutions. Here are five examples of how Dougherty is thinking outside the box to help his department thrive.

Hampton, Va.Department Type
Combination (Fire & EMS)

Department Tempo
24,000 incidents per year

Department Size
285 career members
100 volunteers
11 fire stations

Population Served
136,000 residents

Logistics Branch: In the Commonwealth of Virginia, it is required that every vehicle has regulatory inspection checks. Whether it is a fire apparatus, ambulance, chief officer vehicle, staff vehicle, or support vehicle – each must have routine inspection. Like many other departments, TargetSolutions has helped Hampton maintain accurate inspection records on vehicles.

What makes Hampton’s vehicle-inspection tracking unique, however, is the ability to submit “Vehicle Work Requests.” Utilizing Activities Builder, personnel are able to submit notifications called “vehicle discrepancies.” Then, when officers run a report, they can see the apparatus identifier, apparatus type, garage number, and assigned station to ensure the appropriate vehicle is inspected and/or repaired.

“We really like the vehicle discrepancy form because of its real-time notifications,” Dougherty said. “Prior toTargetSolutions, we were using paper forms that had to go through city mail to various internal and external entities. It is important to the Division to have records that ensure an apparatus is in peak performance.”

ISO Inspections: Each month, Hampton’s goal is to conduct 50 inspections to be compliant with ISO requirements. With TargetSolutions, Hampton has created an inspection tracker allowing fire safety personnel to submit inspections electronically. That way the Division is able to generate comprehensive reports on everything that was accomplished to meet ISO training mandates.

“Every time we do an inspection, personnel come back and put it in to TargetSolutions, which gives them one hour toward their goal,” said Dougherty. “The other great thing is that the Assistant Chief in charge of the Community Risk Reduction Section can run a report to see where they are at.”

Pre-Incident Plans: Whether Hampton receives a call for service from a church, a fast food restaurant, or any other commercial or public building, personnel are equipped with information to understand the structure and hazards they may present. This Division has taken preparation to the next level, utilizing TargetSolutions’ File Center storage capabilities.

Hampton has approximately 5,000 pre-incident plans for structures throughout the city. This library of structure plans and protocols is broken down into 11 districts, and each file provides detailed drawings and information regarding what personnel might find inside.

“When we get a call, we jump in the truck, and enter the type of incident and location on the dispatcher screen,” Dougherty explains. “Then, we pull up our TargetSolutions home page and find our pre-plans. There is a picture of a map inside the Bulletin Board, which links to the File Center where all 11 districts are listed. It’s an effective way to pull up the information we need. This helps us assess potential hazards prior to arriving on a scene.”

“Hampton is getting what it paid for with TargetSolutions. We still use it for monthly training, we use it outside of training, and it’s another tool for us to maximize our efficiencies.”

Brad Dougherty, Hampton Fire & Rescue (Va.)

Post-Incident Review: In the fire service, much can be learned from what happens during responses and calls for service. Dougherty says these lessons are vital for improving his department’s performance and TargetSolutions has provided the department with the ability to document everything.

Through digital, tactical worksheets, personnel can do a 360-degree “check-off” evaluation after an incident. Then, they have the ability to implement the information
into critiques after an incident.

“We can take these activities and review them and say, ‘this is what we saw, this is what worked, and this is what didn’t work.’ That can all be logged on TargetSolutions,” Dougherty said.

Fire Safety Tracking: Fire prevention is an important issue for all communities. Hampton is doing its part to ensure the surrounding community is well-educated on
fire safety and prevention. But, the gap was in how that effort was documented. Now, after Hampton’s fire safety educators educate citizens on household smoke detectors, home evacuation plans, and other fire prevention guidelines, records are tracked in a centralized online location.

“It’s important to us as a fire service to make sure citizens are safe,” Dougherty said. “If we can prevent a fire and loss of life, then we have done our part.”

TargetSolutions allows Hampton to track and maintain accurate records about homeowners in the area and smoke detector status. This information is valuable to ensure follow-ups with homeowners and up-to-date statistics about homes and population in Southeast Virginia.

There is no doubt that Dougherty and Hampton are finding innovative ways to help the department operate more efficiently and effectively through TargetSolutions’ powerful online training management system.

“Hampton is getting what it paid for with TargetSolutions,” Dougherty said. “We still use it for monthly training, we use it outside of training, and it’s another tool for us to maximize our efficiencies. TargetSolutions is helping us live up to our department’s mission: to provide excellent service which exceeds customer expectations. Having these tools helps us do that.”

About TargetSolutions
TargetSolutions delivers cutting-edge software applications, engaging online training courses, and world-class customer service. The company was founded in 1999 and today there are more than 2,000 organizations across the country using TargetSolutions’ innovative technology to solve their training challenges. TargetSolutions is headquartered in San Diego, Calif. For more information, please call 1-800-840-8048 or check online at


Prevent Injuries with TargetSolutions’ Hand and Power Tool Safety Course

TargetSolutions’ Hand and Power Tool Safety training course delivers training that will re-enforce employees’ education on hand and power tool precautions and safety measures. The self-paced, one hour course features eight learning modules and a 10-question exam.

Every year, hand and power tools are involved in thousands of accidents and injuries. Because tools are such an essential key to productivity in the workplace, it is important to remember the dangers they pose.

Implementing safety procedures can prevent costly tool-related incidents from occurring. TargetSolutions’ online safety training course, Hand and Power Tool Safety, provides employees with information on how to recognize hazards and instill safety precautions to prevent serious injuries. The course covers hand tools, power tools, electric tools, pneumatic tools, power-actuated tools, fasteners, jacks, and more.

After completing this course, students will be able to:

  • Properly use hand and power tools for maximum safety
  • Learn how to use a wide variety of tools
  • Follow general rules for tool safety

If you have any questions about TargetSolutions’ online course catalog, please contact us at (800) 840-8048.

Resource of the Month Addresses Active Shooter Incidents

Preventing loss of life is the highest priority for every public safety official. But it’s becoming more difficult. Harvard research shows mass shootings have tripled since 2011. The simple fact is first responders need training on how to respond when confronted with an active shooter.

With this in mind, TargetSolutions offers valuable training resources for public safety officials. In addition to TargetSolutions’ “Basic Principles of Active Shooter Response” training course in the Law Enforcement Course Catalog, Community Resources offers a 28-minute video that provides in-depth information on how to handle these threatening situations.

“Rapid Deployment Active Shooter,” this month’s featured resource, provides a basic introduction to dynamic and non-dynamic responses followed by a detailed scenario of law enforcement officers handling a school shooting. Conclusive commentary provides evaluation on tactical responses to school shootings and/or armed intruder procedures.

This video resource was posted by Camp Roberts Emergency Services, and has since gained more than 1,300 views within Community Resources. Currently, 19 organizations utilize this resource to train on active shooter incidents.

To view this video inside Community Resources, please log in to your organization’s TargetSolutions site and search “Active Shooter” under the Community Resources tab. If you have any questions, please contact us at (800) 840-8048.


TargetSolutions’ Top 10 NFPA 1021 Company Officer Training Courses

TargetSolutions features more than 60 hours of valuable NFPA training courses, including its NFPA 1021 Series for Company Officers.

These self-paced courses, based on NFPA codes and standards, provide refresher level training to educate Company Officers, maintain safety and achieve compliance.

Here are the top 10 titles from TargetSolutions’ NFPA 1021 library based on total completions over the last five years:

  • NFPA 1021: Firefighter Safety and Health
  • NFPA 1021: Assuming the Role of Company Officer
  • NFPA 1021: Incident Response Safety
  • NFPA 1021: Company-Level Training
  • NFPA 1021: Professional Ethics
  • NFPA 1021: Action Plan Implementation
  • NFPA 1021: Incident Scene Management
  • NFPA 1021: Incident Scene Communications
  • NFPA 1021: Pre-Incident Planning
  • NFPA 1021: Elements of Supervision and Management

In total, TargetSolutions features more than 250 hours of Fire and EMS recertification training hours, as well as powerful applications for tracking training and compliance tasks. If you have any questions about TargetSolutions, please contact us at (800) 840-8048.