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TargetSolutions Prepares to Show Its Online Fire Training System at Fire-Rescue International in Dallas

Excitement is building at departments and businesses everywhere as the fire service’s largest conference, Fire-Rescue International, creeps closer and closer. If you’re heading to Dallas for the special event scheduled Aug. 15-16, you know the feeling.
TargetSolutions, the industry’s leader in online fire training and records management, will be presenting at No. 5508 in the expo hall. The opportunity to meet with members of the fire service, including hundreds of clients who attend the event, and show the system’s most engaging online fire training courses and innovative fire department software applications, is something TargetSolutions relishes each year.
“FRI is a premier event for the fire service,” said TargetSolutions Executive Vice President Thom Woodward. “We find it very valuable to be an exhibitor. The FRI Expo Hall allows our prospects and clients to experience what’s new from TargetSolutions. We present live demos, are available to talk one-on-one, and collect information about needs and interests.”
In addition to presenting the most robust online training catalog, with more than 250 hours of fire and EMS recertification training, TargetSolutions will present the 2014 Training Officer Recognition Award, alongside the IAFC’s Volunteer & Combination Officers Section.
The prestigious honor, delivered jointly by VCOS and TargetSolutions to acknowledge exemplary conduct befitting of a training officer, will be awarded to Captain Chip Everett of Oshtemo Township Fire Department (Mich.), during the VCOS annual section meeting on Aug. 14.
If you have any questions about TargetSolutions, please stop by the booth or give us a call at (800) 840-8048.
TargetSolutions will be presenting its online fire training system at Fire-Rescue International in Dallas. If you have any questions about the platform, please stop by booth No. 5508 and we’ll make sure you get the information you need.



Educate Your School District’s Personnel on How to Treat, Prevent Student Concussions

With student athletes suffering concussions more frequently than ever before, it is imperative school officials, including coaches and teachers, recognize signs and symptoms of a concussion. This video highlights TargetSolutions’ online training course, “Student Concussions,” which aims to educate personnel on how to treat harmful brain injuries and prevent student concussions.
“Student Concussions” is featured in TargetSolutions’ course catalog for school districts. The self-paced online safety training course has 10 learning modules and a multiple choice exam. It covers what constitutes a concussion, myths and symptoms about concussions, signs of a concussion, when to call 911, and much more.
If you have any questions about TargetSolutions’ computer-based training system, please contact us at (800) 840-8048.

Copy Credential Enhancement Simplifies Process for Updating, Reassigning Credentials

Copy Credential function will allow platform managers to copy their own credentials, as well as TargetSolutions’ Certified Credentials, and all associated information from inside the Manage Credentials application. It’s important to note that when a “Certified Credential” is copied, the copied version is no longer certified.

Customizing training and delivering it with ease are essential elements to effective training management. That’s why TargetSolutions’ soon to be released enhancement will be popular with platform managers.

The all-new Copy Credential function that will be released soon, will enable organizations to copy existing credentials, duplicate or edit components inside them, update alert notifications, and then reassign to select users. If you’ve ever wanted to make changes to a credential, but didn’t want to recreate it from scratch – whether it’s an ISO Training Tracker, a firefighter task book, a new-hire orientation package, or any other credential – you will be excited by this capability.
“This allows platform managers to copy, update, and reassign custom and certified credentials,” said Software Engineer Manager Dustyn Borghi. “It’s a really powerful time-saving tool. This provides more power to be able to control credentials how you want.”
Copy Credential Function’s Impact on TargetSolutions’ Fire Department ISO Training Tracker
Product Manager Misty Pratt anticipates the Copy Credential tool being deployed frequently by clients using TargetSolutions’ one-of-a-kind ISO Training Tracker.
“Some sites use yearly ISO credentials and Credential Summary reports to gather progress data,” Pratt said. “To use these reports and still be able to see the data for a previous year, they were not able to utilize the auto-renew capabilities for their users in order to ‘reset’ and begin a new cycle. They needed to recreate new identical credentials each year. Now they can do this on their own, without any assistance from TargetSolutions’ Client Services.”
Pratt also mentioned how fire department training task books, or job-specific learning tracks, are often organized into credentials, and how many of the credentials contain common elements. Platform managers can now copy over the bulk of the content, but make adjustments to requirements based on target audience.
TargetSolutions Is Always Listening to Clients to Improve the Platform
This enhancement originated with client feedback, Pratt said. Daniel Phillips, a captain with Plymouth Community Fire Department in Michigan, requested the update.
“I have yearly training built into credentials for fire training that is required each year by law,” Phillips said. “I would like for it to automatically update each year into a new credential. It would be easier on me and I wouldn’t have to redo it each time and hope I’m doing it accurately.”
Said Pratt: “We’re excited to be able to make the platform more efficient. That’s what we’re always looking to do. I think this enhancement will help our clients.”

Educate Employees on Back Safety with This Month’s Top Video Inside Community Resources

Considering how many different bones and muscles are connected to the human back, you understand why it is one of the body’s most susceptible areas to injury. And when these injuries happen, productive employees may miss valuable time that can hurt your organization’s bottom line.

If you would like to educate employees on back injury prevention, TargetSolutions offers several valuable resources. In addition to an online training course that educates employees on improving back safety – as well as a pre-built, customizable assessment that helps identify risks – this month’s top video inside Community Resources addresses this important issue.

“Back Safety” is a 20-minute video that teaches viewers necessary precautions for protecting their backs. After viewing this informative video, employees will learn how the back works, various types of back pains, and tips for preventing injuries through proper lifting techniques and ergonomics.

With back pain leading to 34 percent of lost workdays, according to the Bureau of Labor Statistics, it is critical your organization trains employees on ergonomics.

To view this video inside Community Resources, please log in to your organization’s TargetSolutions site and search “Back Safety” under the Community Resources tab. If you have any questions, please contact us at (800) 840-8048.

The video, which was posted in January of 2014 by the City of Roseville, Calif., and is currently being used by four different organizations, makes a key point that caring for the back is a 24/7 job that lasts a lifetime. Back injuries can result from various activities including improper heavy lifting and repetitive movements.


Recent Enhancement Simplifies Process for Updating Multiple Users’ Profile Information

User experience is at the forefront of every decision TargetSolutions makes. Even minor system enhancements are thoughtfully considered to ensure maximum benefit for users and platform managers alike. This is exemplified with a recent UX enhancement that seems minor in nature, but makes editing information inside Manage Users more efficient.
Platform managers can now right-click on a user’s name, after selecting it inside Manage Users, and select “open in a new tab” to edit that person’s profile in a new window. By enabling this cross-browser functionality, TargetSolutions has simplified the process for updating multiple users’ profile information. Now, changing numerous users’ employee IDs, ranks, etc., at the same time, is streamlined.
Manage Users gives platform managers the ability to edit, view and update their users’ profile information. The tool is easy-to-use and designed to give platform managers as much control of the system as possible. If you have any questions about the capabilities of Manage Users inside TargetSolutions’ computer-based training system, or this recent UX enhancement, please contact us at (800) 840-8048.
Platform managers can modify and edit details related to employees’ status, shift, job classification, supervisor access, credentials, etc. They can also create groups within their organization through this tool. 

TargetSolutions Provides Alcoa Fire Department with Powerful System for Tracking, Reporting ISO Training

Alcoa Fire Department in Tennessee may be a smaller-sized department, but it deals with the same larger issues other departments face. Questions such as, how are we going to keep personnel compliant? How are we going to make sure assignments are completed on time? How are we going to report training for our next ISO review? Those are the types of issues Deputy Fire Chief Jim Whaley was looking to answer.

As an early adopter to online technology, Alcoa began tracking training with a competing records management system back in 1998. The department still uses that system for incident reporting, but in 2011, Whaley’s team was ready for a more comprehensive tool built specifically for the nuances of tracking fire department training. It turned to TargetSolutions and hasn’t looked back.

Here are some of the ways Alcoa is effectively using TargetSolutions:

ISO Reporting: Alcoa customized TargetSolutions’ pre-built fire department ISO solution and delivered it to employees to cover training for driver, officer, hazmat, company and facilities requirements. Facing a review in May of 2014, Alcoa was able to compile completed training hours, generate detailed records, and report them exactly how ISO requested during the review.

“The TargetSolutions layout is right in line with the form needed for ISO audits. This made it easy to access everything they were looking for.”

Jim Whaley, Deputy Fire Chief with Alcoa Fire Department (Tenn.)

Generate Reports: Beyond ISO training, TargetSolutions has provided Alcoa with the ability to generate comprehensive reports on everything that is tracked — including overdue assignments, incomplete assignments, etc. — in an easy to digest manner.

“TargetSolutions’ reporting system provides us with a tool to determine how many assignments are overdue and how many are incomplete, so we can keep track of what is going on with training in the department,” Whaley said.

Alert Notifications: For all departments, big or small, it’s not easy managing expirations of licenses, certifications and credentials. However, TargetSolutions’ recordkeeping system features unique alerts to keep users and platform managers on top of deadlines. Whaley is thrilled with how TargetSolutions keeps stakeholders informed of personnel’s compliance.

“The course completion e-mails that notify us when employees have completed certain assignments are helpful,” Whaley said. “Notifications are also sent when deadlines for licenses and credentials are approaching to ensure we don’t let them go unnoticed.”

Custom Activities: With TargetSolutions’ Activities Builder, departments are able to deliver and document SOPs, policies, pre-training, or anything else it needs.

“Our department utilizes the application to schedule courses for individuals to review and complete the necessary pre-training for offsite training sessions,” Whaley said. “Another aspect we’ve found beneficial is if there’s a memo, SOG, or policy that we want to go out, we give it in an assignment and then require validation to know if there is anyone that didn’t read the policy.”

Thanks to a new approval in the state, Alcoa may look into using TargetSolutions for the Tennessee Educational Incentive Program. Departments are now able to use online training for 20 of the required 40 hours to meet their obligation. For now, however, Whaley is thrilled with the ability to track vital training.

“Thanks to the hard work of several members of our staff we have the system set up and the department is able to track training effectively,” Whaley said.

Revisiting NFPA 1403 Before Your Next Live Fire Training

If you missed Firehouse’s special webcast, “Revisiting NFPA 1403 Before Your Next Live Fire Training,” you can find a recording of the valuable presentation online at
On Tuesday, July 8, Glendale, Ariz. Fire Department Deputy Chief Chuck Montgomery delivered an important firefighter training presentation, which was sponsored by TargetSolutions. This webinar covered how departments can effectively apply the NFPA 1403 standard in their own live-fire training scenarios. Montgomery shared various lessons and instructions on how to implement safer live fire evolutions.
“With proper pre-planning and a detailed Incident Action Plan (IAP), as well as a focus on safety, live-fire training can be a valuable tool for the fire service and the dangers can be greatly reduced or completely eliminated,” Montgomery said. “As fire service leaders, the importance of setting the standards cannot be overemphasized.”
Montgomery said his department is able to assign TargetSolutions’ NFPA 1403 Live Fire Training Evolutions course, then track and report completions online.
“We use TargetSolutions to hold our members accountable for the training,” Montgomery said. “Members are required to complete TargetSolutions’ NFPA 1403 training course online. This guarantees that everyone involved has a full understanding of their individual responsibility and we have the documentation to confirm their participation.”

Prepare Employees for the Dangers of Working in Extreme Temperatures

Employees who are exposed to dramatic temperatures can experience serious medical emergencies. This video highlights TargetSolutions’ online health and safety training course, “Working in Extreme Temperatures,” which was created to educate personnel on how to prevent, identify and respond to these types of emergencies.
“Working in Extreme Temperatures” is featured in TargetSolutions’ OSHA catalog. The course’s regulatory reference is OSHA 29 CFR 1910, T8 CCR 3395. It features 10 learning modules and a 10-question exam.
If you have any questions, please contact us at (800) 840-8048.

Video Highlighting Riverside’s Passtag Accountability System Featured in Community Resources

Departments using a personnel accountability system will be interested in this month’s top video inside Community Resources. “Passtag Accountability Training 2010” is a 13-minute video that outlines how Riverside County implemented its system.
Tony Meachem, training chief with Cal Fire and Riverside County Fire Department, describes the importance of having accountability procedures during the video’s introduction. The goal is to eliminate tragic fatalities and near-misses when firefighters become lost or separated from their crews while inside burning buildings.
At the six-minute mark, the video shows a scenario of a two-story apartment building fire in which the department’s Passtag system is utilized. As the incident unfolds, the video shows how the system, which was built to meet requirements of Cal OSHA and NFPA 1500 and 1561, works to increase firefighter safety.
After viewing the video, George Gardiner of City of Charleston Fire wrote in the video’s comments section, “good refresher.” And Byron Sutton of Gordon County Fire Rescue said, “Thanks for this post. I’m glad to finally see someone take the time to make a realistic video on the use of the Passtag System. Stay safe!”
To view this video, please log in to your department’s TargetSolutions site and search “Passtag Accountability Training 2010” under the Community Resources tab. If you have any questions, please contact us at (800) 840-8048.

Passtag Accountability Training

The video was posted by Craig Kodat of Riverside Fire Department and has been viewed more than 200 times. It currently has a five-star rating and is being utilized by nine different organizations. 

Interested in Learning More About TargetSolutions? Come See Us at an Upcoming Conference or User Group

TargetSolutions’ friendly representatives will be at upcoming conferences and user groups demonstrating the platform’s benefits. Please stop by and say hello. We look forward to answering your questions.










The month of June was the busiest month of the year for conferences, but July is another action-packed month. Highlighting the list of events is the Tennessee Fire Chiefs Conference, which is scheduled July 13-15 in Nashville, Tenn.

This conference comes on the heels of the exciting announcement that departments in the state of Tennessee can now deliver 20 hours of the required 40 hours for the Educational Incentive Program using TargetSolutions. 

“This is great news for departments in Tennessee that are already using our system and for those that are considering an online firefighter training system,” said Mid-Atlantic Regional Sales Manager Johnny Roberson. “I look forward to demonstrating our platform and answering questions at the event.

If you’re attending the show in Tennessee, or any of the upcoming conferences or user groups listed below, please stop by TargetSolutions’ booth to learn more about the industry’s leading fire department training system.

National Association of Counties Annual Conference and Exposition
July 11-14, New Orleans, La.
Booth No. 240
Tennessee Fire Chiefs Conference 
July 13-15, Nashville, Tenn.
Firehouse Expo 
July 15-19, Baltimore, Md.
Booth No. 343
South Atlantic Fire Rescue Expo
July 23-26, Raleigh, N.C.
Ohio Fire Chiefs’ Association Annual Conference 
July 25-26, Columbus, Ohio
Fire-Rescue International 
Aug. 15-16, Dallas, Texas
In addition to the various conferences we will be attending, TargetSolutions will be hosting numerous hands-on training user group sessions during the summer months. Here are the events currently scheduled:
Roswell Alpharetta Public Safety Training Center
Thursday, July 17 | 10 a.m.
11565 Maxwell Rd.
Alpharetta, Ga. 30009
New Albany Fire Department
Friday, July 18 | 10 a.m.-3 p.m.
316 E Spring Street
New Albany, Ind. 47150-3586
Trumbull Center Station No. 1
Monday, July 21 | 6-10 p.m.
860 White Plains Road
Trumbull, Conn. 06611
West Hartford Fire | Hosted at Town Hall
Tuesday, July 22 | 8 a.m.-1 p.m.
50 South Main Street, Room 400
West Hartford, Conn. 06207
Kingston Fire Department
Wednesday, July 23 | 6-10 p.m.
35 Bills Road
Kingston, R.I. 02881
Burlington Township Fire Department
Thursday, July 24 | 9 a.m.-2 p.m.
1601 Burlington Bypass
Burlington, N.J. 08016
Bay County Users Group
Thursday, July 24 | 9 a.m.-Noon; 1-4 p.m.
17121 Panama City Beach Pkwy
Panama City Beach, FL 32413
City of Palm Beach Gardens
Emergency Operations Center
Thursday, Aug.7 | 9 a.m.-Noon
10500 N. Military Trail
Palm Beach Gardens, Fla. 33410
Elgin Fire Department – Station Six
Thursday, Aug.14 | 10 a.m.-3 p.m.
707 W Chicago St
Elgin, Ill. 60123
Oak Creek Fire Rescue
Friday, Aug.15 | 10 a.m.-2 p.m.
7000 S. 6th Street
Oak Creek, Wis. 53154