Technology with a Purpose

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How to Manage Stress in the Workplace

TargetSolutions’ Workplace Stress course provides organizations with the ability to properly train employees to control and maintain healthy levels of stress at work.

Workplace stress can impact employees’ work performance and cause long-term health issues. According to the American Institute of Stress, 80 percent of workers feel stress on the job, and nearly half of those say they need help learning how to manage stress.

It is important both organizations and employees focus on tactics to manage workplace stress.

TargetSolutions’ online training course, “Workplace Stress,” educates employees on how to maintain healthy stress levels. Throughout this self-paced course, personnel will learn life, relaxation, and time management techniques to enhance stress survival skills and control positive stress in the workplace.

If you have any questions about TargetSolutions’ online training catalog, please contact us at (800) 840-8048. 

Law Enforcement Training Is Key to Better Performance

KYTX – News, Weather,

With so many controversial stories in the news, law enforcement training on deadly force has never been a more critical topic. The most recent high-profile video to go mainstream, which showed an officer in North Charleston, S.C. shoot and kill an unarmed man, put even more scrutiny on law enforcement training practices.

Lonny Wilder, who serves as a regional sales manager for TargetSolutions, was recently interviewed by KYTX in Texas. Wilder believes the incident in South Carolina shows how important it is for police agencies to undergo a thorough review of their training policies.

“It’s clear the law enforcement community has to internalize and take a good long breath, and focus again on guidelines and standard operating procedures,” said Wilder.

One efficient way for police agencies to train more effectively is with TargetSolutions, which features more than 240 online law enforcement training courses, as well as public safety’s leading software for policy management.

“TargetSolutions not only provides Law Enforcement agencies with valuable training courses on issues like ‘Officer Involved Shootings’ and ‘Police Shooting Tactics,’ but the technology to schedule, deliver and track everything an agency is doing to train personnel,” said Wilder. “TargetSolutions also automates the management of agency accreditation, credentials, licenses, city policies and equipment inspections to help police agencies streamline operations.”


In Jeopardy of Losing Payment for EMS Calls, Yuma Fire Department Leans on TargetSolutions

While Yuma Fire Department was completing the process of transitioning its training program to TargetSolutions, there was confusion about whether or not a paramedic had sufficient training hours. Having an employee work with an expired license would have prevented the department from billing, resulting in a huge financial loss. Fortunately, Yuma was able to run a report through TargetSolutions showing the training hours were current and the paramedic was still certified.

After learning one of his paramedics had potentially worked more than a month with an expired license, Michael Walton sat in the EMS Chief’s office doing simple arithmetic.

“You are talking about a 45-day period, probably 15 shifts, 10 calls each day — just do the math and you can see it was going to be a significant amount of money we were going to be out,” said Walton, who serves as the Yuma Fire Department’s battalion chief and found himself in a “scramble” after being contacted by a hospital coordinator responsible for monintoring the department’s EMS certifications.

“It looked like one of our paramedics was missing an ACLS course,” said Walton. “It was pretty embarrassing to think something like this had slipped through the cracks.”

Even worse, the recordkeeping error was potentially going to cost tens of thousands of dollars, because the department would not be allowed to bill for any transports the paramedic ran with the expired license. Making it even more stressful was the fact this all went down while the department was in the process of moving its training records to TargetSolutions, and not everything was believed to have made the switch. Some documents were still being logged in the city’s database, others through the department’s Electronic Patient Care Reporting software. The department had only recently signed on with TargetSolutions and was still working its way through the transition.

Still, Walton logged into the online fire department training management system hoping he would find the missing information. That hope was rewarded.

“I logged into TargetSolutions to see if the paramedic’s training was moved over. It was a big relief to see the training was there. The way we looked at it, we saved thousands of dollars and paid for TargetSolutions with that one incident.”

Michael Walton, Battalion Chief

Walton was grateful the department’s chief had backed the recommendation to move records to one centralized online system: TargetSolutions. “Thanks to the chief’s support, we were moving everything into one location and we were able to document the ACLS training happened,” Walton said.

With this in the rearview mirror, Walton is now starting to maximize TargetSolutions’ full array of capabilities. In addition to moving over training records and tracking EMS training, the department is finding innovative ways to utilize the system.

“We have put together a program in TargetSolutions that tracks all of those things we are doing in the community for public education,” said Walton. “We were able to build reports on grade-school ages, contacts, hours — that is a big part of our accreditation and we are now able to document what we are doing with TargetSolutions.”

Beyond that, the department is looking to TargetSolutions to help improve its ISO rating, Walton said.

“During our last ISO review, we got down to a 2 (rating), but my goal before I retire is a 1,” Walton said. “I think we are now going to be able to track training even better — so that is a big push for us.”

Walton praised TargetSolutions’ client services department for making implementation simple and providing excellent ongoing support, he said.

“When we first did the orientation, it was really impressive,” Walton said. “I tell guys, ‘if you have a problem, give them a call and they will get right back with you. The help support is outstanding.’ … TargetSolutions has definitely enhanced the way we operate.”

About TargetSolutions
TargetSolutions delivers cutting-edge software applications, engaging online training courses, and world-class customer service. The company was founded in 1999 and today there are more than 2,000 organizations across the country using TargetSolutions’ innovative technology to solve their training challenges. TargetSolutions is headquartered in San Diego, Calif. For more information, please call 1-800-840-8048 or check online at

Meet Strategic Risk Account Manager: Amy Albanese

Serving as a Strategic Risk Account Manager, Amy Albanese has worked for TargetSolutions since 2013.

In 2009, she graduated from Western Michigan University with a B.A. in Political Science and then went on to receive a Master’s in Public Administration from Penn State in 2012.

Amy’s husband Dan is a Naval Aviator stationed at Naval Air Station North Island in San Diego. Together they enjoy going out to eat and seeing movies. While Dan is serving our country, Amy enjoys spending time at home with her miniature schnauzer, Scruffy.

Some of Amy’s other hobbies include hiking the trails and the great outdoors. In addition, she enjoys capturing the beauty of the environment through photography. Also, something interesting that most people do not know about Amy is that she previously spent time as a student learning sustainable farming methods, such as plowing fields using oxen.

Here is a Q&A from a recent conversation with Amy.

What is one word you would use to describe yourself as a child? 
As a child, I could only be described as a “negotiator.” I was one of seven kids, so our household sometimes mimicked that of a war zone. If I needed something or had a special request, I would have to speak up and make my voice heard. I would have to become my own lobbyist – explaining why going to the mall would eventually make me better at cleaning my room. 

What are your top three life highlights?
I would have to say that three life highlights would be graduating with my Master’s degree, getting married, and adopting my miniature Schnauzer, Scruffy. 

If you were to tell one person “Thank You” for helping me become the person I am today, who would it be and what did they do?
I would tell my stepmom thank you. I actually tell her this all the time. She taught me poise, grace, and how to be professional all while growing up (not that all of it stuck). Her wisdom and words have truly helped shape who I am today and I will be forever grateful.  

If you ruled the world, what would you change on Day 1? 
I would change the Southern California traffic. I am not sure if this is something that can be changed on the first day of ruling the world, but I would pour my entire being into eliminating traffic jams and backups. That way I would not have to spend half of the day in the car. 

What has been the most memorable/fulfilling moment in your position at TargetSolutions?
I can’t say there has been just one memorable or fulfilling moment while working at TargetSolutions. There has been many. Any time I can meet clients face-to-face has been extremely fulfilling. I really love getting to know my clients and their needs so I can help them strategize on how to get the most out of TargetSolutions. 

Webcast: Creating Detailed Firefighter Training Records

TargetSolutions is sponsoring a webcast brought to you by Firehouse on April 14 at 11 a.m. (PST). Please click here to register for this event.

Maintaining records to comply with national, state and local accreditations is challenging. It is vital for fire department training managers to understand techniques for ensuring accurate records are available when it comes time to generate reports.

Kevin Milan, a 24-year veteran of the fire service who currently serves as assistant chief of preparedness, will present this special webcast presentation on how to create and maintain records in accordance with NFPA 1401, ISO, and other accreditation programs. The webcast will be held April 14 at 11 a.m. (PST).

TargetSolutions is sponsoring the webcast, which will help attendees understand why quality training records are critical and how to produce and maintain them.

If you would like to register for this Firehouse webcast, please click here.


How to Educate Supervisors on Workplace Violence

TargetSolutions’ Anger, Violence and Conflict in Workplace course provides tips on resolving conflict, disciplining employees with anger or behavioral problems, and avoiding potential liability.

Workplace violence is a concern for both employees and employers. According to the US Bureau of Labor Statistics, nearly 2 million American workers are victims of workplace violence each year.

In most workplaces, there are a number of factors that can be reduced if employers take the appropriate preventative measures. TargetSolutions’ one-hour course, Anger, Violence and Conflict in the Workplace, helps supervisors learn how to manage employees who are consistently disgruntled and show signs of potential violence.

If you have any questions about TargetSolutions’ online training catalog, please contact us at (800) 840-8048.


New Updates Improve TargetSolutions’ Bulletin Board, File Center and SCORM Capabilities

As new browsers gain popularity, TargetSolutions works to optimize its users’ experiences. TargetSolutions recently completed three projects to make the platform more compatible with Internet Explorer 11, including an update to the Bulletin Board, the File Center, and SCORM functionality.

Bulletin Board
If you work in Internet Explorer 11, you will notice a more engaging WYSIWYG editor inside the Bulletin Board. While still utilizing the original text formatting tools of the old editor, this new functionality has given it more options and simplified the process for inserting pictures and videos.

Platform managers using Internet Explorer 11 are now able to insert videos and images into the Bulletin Board without needing to use HTML code.

“Platform managers will no longer need to enter HTML code to insert an image or a video on the Bulletin Board,” said TargetSolutions Product Manager Misty Pratt. “The HTML source edit option still exists, but there is now the option to turn on a feature called ‘code,’ which allows you to write your HTML edits straight into the board without opening the source window.”

The editor also has the ability to insert special characters, anchors, horizontal lines, time and date. There is a table creation and management tab that lets you build and customize tables within the Bulletin Board.

File Center
The file upload tool inside the File Center is now functioning for platform managers in Internet Explorer 11. This update has changed the order of operations for uploading files into the File Center. Now, files can be added to the queue and then a platform manager clicks the “Start upload” button, rather than the upload starting automatically after being inserted into the queue.


In the past, SCORM courses were not able to be completed in Internet Explorer 11 without support from TargetSolutions. Those issues have been corrected and SCORM courses now work in all browsers, including versions 8-11 of Internet Explorer.


If you have any questions about these updates, please contact TargetSolutions at (800) 840-8048.

The Top 10 Reports for Fire Department Tracking with TargetSolutions

TargetSolutions features dozens of pre-built activities for fire departments to access, customize, schedule and deliver. Departments can also create their own activities from scratch. Check out 10 of the most popular activities fire departments use to track training and compliance tasks.

TargetSolutions’ Activities Builder provides fire departments with the ability to track mandatory training and compliance tasks. The online fire department training system features pre-built activities for departments to access and deliver, or they can easily create their own and track exactly what they want.

Maintaining accurate and up-to-date information is critical to fire departments everywhere and with TargetSolutions, the process is simplified. Here are 10 of the most popular reports tracked by fire departments using TargetSolutions’ Actvities Builder.

  • EMS Skill Sheets
  • Daily Training
  • Narcotics Log
  • Vehicle Pre-Trip Inspection
  • SCBA Inspection
  • Specialty Training
  • Pre-Training
  • Post-Incident Evaluations
  • Licenses
  • Health & Wellness

Check out the SlideShare for more information on these activities, and be sure to review our fire service training goals infographic. If you have questions about TargetSolutions, please contact us at (800) 840-8048.

How TargetSolutions Helps the Fire Service Achieve Its Training Goals: Infographic

With more than 1.1 million firefighters across the country, it’s critical for fire departments to be in compliance. Whether it’s EMS recertification, ISO training hours, licenses, certifications, or anything else related to training, fire departments have their hands full making sure everyone is current.

With that in mind, TargetSolutions features more than 250 hours of fire and EMS continuing education, as well as powerful applications for recordkeeping challenges like ISO. This infographic breaks down how TargetSolutions helps the fire service achieve its training goals.

Meeting mandatory training requirements is critical to fire department operations. Please click here to download this infographic on how TargetSolutions’ fire department training system helps simplify training management for fire departments.


Required Training Could Be Coming to California’s Security Industry

A recent investigation by San Diego’s NBC 7 could have major ramifications on how security guards are trained across the state.

With many security guards untrained and unlicensed, California State Assemblyman Jim Cooper is working on a bill to clean up the state’s security industry, according to a report from San Diego’s NBC 7. The effort is a result of the news station’s investigation in February, which exposed the industry’s training issues.

“I think (NBC 7’s) story brought some things to light. It was part of the impetus for this bill,” said Cooper, who was speaking about a story on two deaths in San Diego, one where a bouncer was arrested and charged for involuntary manslaughter and the other being a death allegedly caused by a bouncer at a gentleman’s club.

“It’s a problem we’ve seen in San Diego and across the state and nation where security officers have ended up injuring and even killing people. Training is important.”

Jim Cooper, California State Assemblyman (District 9)

On Feb. 26, Cooper introduced a measure, AB 1042, to ensure security guards are properly trained. The language of the bill addresses several key issues – one of which being how security officers who are out of uniform are not legally required to have a license. Also, Cooper is working to ensure that if a security guard receives a “guard card,” they have completed all of the necessary training, which is not always the case, NBC 7 reports.

“We’re working on that right now and that’s why we’re working with the industry,” Cooper said. “Obviously, it’s going to cost them money and we are aware of that.”

Roy Rahn, the executive director of the California Association of Licensed Security Agencies, Guards and Associates (CALSAGA), supports the proposed legislation, according to the station’s report.

“Even though it may cost more money, it’s additional regulation that’s sorely needed – obvious by tragic incidents we’ve recently had,” Rahn said in a statement.

If everything goes according to plan, AB 1042 will be presented to California Gov. Jerry Brown for his signature later this year. For more information on this NBC 7 report, please click here.

To learn how your security force can educate employees with TargetSolutions’ online training system, please click here. TargetSolutions features more than 170 online security training courses, including basic security officer training, emergency situations and workplace violence training, ethics and professional development training, officer safety and survival training, traffic control and vehicle safety training, security management training, security training courses in Spanish, and much more.