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How Online Police Training Helps Agencies Achieve Compliance, Reduce Exposure

Is your police agency struggling with how to effectively train its personnel? A recent news report by 19 KYTX in Texas analyzed the issues with compliance and risk many law enforcement agencies in the Lone Star State are facing.


Lonny Wilder, who is TargetSolutions’ VP of Public Safety, was interviewed for the special feature to discuss several incidents that have brought scrutiny to various departments and how online training helps achieve better results. Investigations into the departments’ training have been conducted as a result of these incidents.


“It only takes one incident for the public to rise up and say, ‘gee, we need more training for these guys,’ ” Wilder said. “And I think that is happening with more frequency.”


Law Enforcement Requirements for Continuing Education

Every two years, the Texas Commission on Law Enforcement requires officers to complete 40 hours of law enforcement continuing education. It is left to the department to determine what type of training is completed. With TargetSolutions, law enforcement departments can access more than 240 training courses that are accepted by TCOLE.


Another key benefit of the online training management platform is the ability to start and stop training on your schedule with 24/7 access to law enforcement courses and training materials.


“Every decision they (police) make from moment they get out of that car, is absolutely critical,” Wilder said. “The training of law enforcement officers is critical and vital, not just for their continuing education and certification, but also for their safety and for well-being of the community at large that they serve.”

It’s important for police officers to meet state, federal and local training mandates, so they can serve their communities better. TargetSolutions offers a variety of resources and training materials to help law enforcement agencies.

TargetSolutions offers more than 240 online training courses for police officers and law enforcement agencies. Contact us online or at (800) 840-8046 to learn more about TargetSolutions’ online police training in Texas.

‘Go Green’ and Save Resources with TargetSolutions’ Online File-Storing Application

Save resources with TargetSolutions’ web-based file-storing application.

Is your organization looking to eliminate unnecessary waste? TargetSolutions does exactly that with innovative online technology. The platform’s web-based recordkeeping software promotes environmentally-friendly processes that are beneficial to the environment.
TargetSolutions features a virtual file cabinet that provides storage for employee records and organizational resources, including SOPs, new-hire documentation, and other critical items. The password-protected application, called the File Center, alleviates the need for brick and mortar repositories with a centralized, online location, giving employees the ability to access documents 24/7.
In addition to file storage, internal items requiring employee signatures can be assigned, tracked, and recorded with TargetSolutions’ powerful recordkeeping system. E-signatures ensure employees have acknowledged important organizational documents, streamlining operational efficiency.
“The amount of paperwork accumulated from policies, organizational handbooks, and other informational documents distributed to each employee within an organization can be difficult to maintain,” said TargetSolutions’ Kelly Zielinski. “Not only do organizations save money, but with a web-based file center, they reduce human error in processes like delivery, filing, and signature validation.”
If you have any questions about TargetSolutions online file-storing application, please contact us at (800) 840-8048.

TargetSolutions to Highlight Value of TS Academy Webinar Series at CAJPA Conference for Risk Management

CAJPA Conference for Risk Management
The 2014 CAJPA Conference for Risk Management hits Lake Tahoe Sept. 16-19 with the theme: “Building Your Bench. Teamwork. Tools. Tactics.”
If you’re headed to Lake Tahoe for the event, make sure to come by booth No. 418 to meet TargetSolutions’ Strategic Risk Management team, which will be answering clients’ questions and offering tips on how to manage risk and reduce liability with web-based training.
“CAJPA is an opportunity for our team to interact with our clients and answer questions they might have about TargetSolutions. It’s also productive for the team to engage with risk managers and safety officers who are looking to learn more about the industry’s most comprehensive web-based catalog of online health and safety training.”
Kelly Zielinski
Manager of Strategic Risk Management Business Unit 
Zielinski said the team in Tahoe will be highlighting the benefits of TargetSolutions’ new initiative: The TS Academy, which is a seven-week webinar series for individuals responsible for managing their organization’s utilization of TargetSolutions. This new program, which kicked off earlier this year, adds tremendous value to clients looking to improve their skills operating the system.
“We will be hosting our fourth and final webinar series for the year in October,” Zielinski said. “With all the success we’ve had, and positive client feedback, we are excited to continue the TargetSolutions Academy in 2015. However, clients who would like to take it this year can sign-up at the booth at CAJPA. We’re excited to discuss the value of this program, which is really here to help platform managers maximize their organization’s utilization.”
After completing the webinar series, participants will be entered into a raffle to win a mini Jambox, Zielinski said.
If you have questions about TargetSolutions, or the upcoming TS Academy, please stop by booth No. 418 at CAJPA, or call (800) 840-8048.
About TargetSolutions
TargetSolutions provides cutting-edge technology, engaging online training courses and world-class customer service. As the leading provider of online safety training for public entities, TargetSolutions enables organizations to maintain compliance, reduce losses, deliver curriculum, and track all tasks, certifications and training activities.

How to Manage Confined Spaces During Firefighter Rescue Operations: The Denver Drill

The Denver Drill – Part 2 firefighter training video has been viewed more than 1,300 times by TargetSolutions’ users and has a five-star rating.

Firefighters know the story of Mark Langvardt. He is the Denver firefighter who lost his life during a three-alarm fire after being trapped inside a storage room.

The tragic incident led to an increased level of preparation for managing confined spaces. Specifically, the Denver Drill was developed and the result is better strategy for extracting an unconscious firefighter in tight quarters.

If you’re looking for some firefighter training on the Denver Drill, TargetSolutions’ Community Resources is a great place to start. This month’s top video inside the file-sharing application is the “The Denver Drill – Part 2,” which shows procedures for removing a downed firefighter in a constricted area from feet-first and head-first positions.

“Never seen this part, very good info, I will be passing this on,” wrote George Gardiner of the City of Charleston Fire Department’s (S.C.) in the video’s comments section. And “good training,” Sheila Bennett of Margate-Coconut Creek Fire Department (Fla.) wrote of the video, which is currently stored in 32 different organizations’ File Center.

If you’re interested in learning more about the tragedy that took Langvardt’s life, you can also find the “The Denver Drill – Part 1” video inside Community Resources, which gives a report from individuals who were on the ground Sept. 28, 1992, when the 39-year-old became separated from his crew and lost his life in intense heat and heavy smoke.

There are several other training resources devoted to the Denver Drill in Community Resources, including a PowerPoint overview. If you would like more information, please contact us at (800) 840-8048.

North Shore Fire Rescue Confident Its Training Records Are Accurate, Thanks to TargetSolutions

It doesn’t matter which fire department you analyze, how many personnel it employs, or how many citizens it serves – chances are the chiefs, captains and officers at that department are struggling to make sure personnel are completing mandatory training and compliance tasks on time. At least that is the case for departments doing things the old-fashioned way.

North Shore Fire Rescue (Wis.) was one of those departments until it found TargetSolutions, the industry’s leader in online training and records management, in January of 2012. Ever since, training management has become more efficient, according to Battalion Chief of Administration and Training Toby Carlson.

“Prior to launching TargetSolutions, we found it extremely challenging to effectively train 100 percent of our members, whether it was through practical drill, policy review or operational practices,” Carlson said. “Due to the staffing needs of our organization, some members rotate to multiple stations, which makes it even more difficult to connect with everyone from a training perspective. What TargetSolutions has allowed us to do is assign training to the entire department with the ability to electronically record when it has been completed.”

Not only has TargetSolutions helped North Shore effectively schedule and deliver assignments to members serving seven different communities across Northeast Milwaukee, but the department is maximizing the platform’s ability to track items and ensure accountability. One such area Carlson has seen drastic improvements, is in the tracking and reporting of ISO training.

“In the past, meeting ISO training hours was challenging – now, it is easier,” Carlson said. “It is still a significant amount of work, but we’re in a much better position to meet our goals. The training tracker application has become very valuable for us.”

With TargetSolutions’ pre-built fire department ISO compliance training solution – as well as the online system’s ready-to-go EMS recertification solution for the state of Wisconsin – Carlson’s department is operating at maximum efficiency. Carlson uses Target – Solutions’ LMS to deliver online EMS continuing education and “custom activities,” which are electronic tracking forms, to meet requirements for Basic Life Support (BLS) and Advanced Life Support (ALS).

By recording live training sessions and delivering them with custom activities – plus the ability to store documents and policies and assign them requiring an e-signature – training management is simplified.

“Before TargetSolutions we had to do quite a bit of work manually documenting on a monthly training sheet who completed what training, then send in to the person managing the training bureau. They would manually compile and enter all the data – but that was archaic. Now, it’s almost effortless to not only record training, but to run the reports that confirm what has been done and what still needs to be done. That has been the biggest benefit, electronic storage and ease of compiling those records.”

Toby Carlson, Battalion Chief of Administration and Training

When Carlson looks at the overall benefits of the system, however, it comes back to effectively delivering and tracking training and other compliance items.

“North Shore Fire Rescue was doing a significant amount of training before, but unfortunately a lot of it fell through the cracks on the recording end,” Carlson said. “Now, with TargetSolutions, we have an accurate account of the hours our members devote to training, which is extremely important.”

About TargetSolutions
TargetSolutions delivers cutting-edge software applications, engaging online training courses, and world-class customer service. The company was founded in 1999 and today there are more than 2,000 organizations across the country using TargetSolutions’ innovative technology to solve their training challenges.

TargetSolutions Provides a Comprehensive Tool for Tracking, Reporting EMS Continuing Education

Did you know you can document both EMS continuing education and live training sessions for EMS recertification – all in one combined report with TargetSolutions? In addition to delivering, tracking, and recording EMS training, you can print out customized certificates after everything is completed.
TargetSolutions’ Activities Builder application provides the ability to document and record live EMS CEUs by creating electronic tracking forms called custom activities. Once training is completed, platform managers can add the custom activity to a corresponding credential, created with the powerful Manage Credentials tool, and fill in the necessary department name and CEU provider number.
This allows platform managers to pull a Credential Summary Report, which details the department’s EMS continuing education hours for EMS recertification. Additionally, basic-level users have the ability to pull this same report by themselves.
Departments can also distribute their own custom certificates, featuring watermarks, department patch or logo, CEU provider number, and digital signature, or any other necessary information, with TargetSolutions. The system auto-populates this information, as well as the name of the individual user and their corresponding EMS license number and completion date.
If you’re interested in learning more about TargetSolutions’ EMS recertification solution, please contact us at (800) 840-8048.

California’s Fire Departments Can Track JAC Training with TargetSolutions’ Powerful Online Fire Training System

With around 150 departments participating and nearly 6,000 active apprentices, the California Firefighter Joint Apprenticeship Committee (CFFJAC) is recognized as a model firefighter training reimbursement program. Departments participating in CFFJAC can track completed training using TargetSolutions’ online fire training system.
TargetSolutions’ JAC reporting solution offers the ability to automatically track JAC training codes for completed training and easily report monthly training records to CFFJAC.
“Utilizing TargetSolutions’ JAC application ensures departments accurately record all training hours for reimbursable dollars,” said TargetSolutions Account Manager Kegan Konrady. “This paired with the JAC monthly submission report allows a one-stop shop in reporting to JAC, creating a more thorough and efficient process.”
TargetSolutions recently hosted a webinar on best practices for tracking JAC. Please click here to view the webinar.
The webinar outlines how departments using TargetSolutions can access a JAC code builder under Reportable Components that allows them to easily assign custom JAC codes to custom activities. TargetSolutions courses also have a JAC code attached to them, which is automatically updated when a course is completed. The webinar details these steps, as well as how departments can pull data for JAC Monthly Submission reports to send to CFFJAC.
If you have any questions about TargetSolutions’ JAC Reporting capabilities, please view this fact sheet. And if you would like information on any of TargetSolutions’ other recordkeeping solutions for fire department ISO training, EMS recertification, or anything else, please contact us at (800) 840-8048.

TargetSolutions Prepares to Show Its Online Fire Training System at Fire-Rescue International in Dallas

Excitement is building at departments and businesses everywhere as the fire service’s largest conference, Fire-Rescue International, creeps closer and closer. If you’re heading to Dallas for the special event scheduled Aug. 15-16, you know the feeling.
TargetSolutions, the industry’s leader in online fire training and records management, will be presenting at No. 5508 in the expo hall. The opportunity to meet with members of the fire service, including hundreds of clients who attend the event, and show the system’s most engaging online fire training courses and innovative fire department software applications, is something TargetSolutions relishes each year.
“FRI is a premier event for the fire service,” said TargetSolutions Executive Vice President Thom Woodward. “We find it very valuable to be an exhibitor. The FRI Expo Hall allows our prospects and clients to experience what’s new from TargetSolutions. We present live demos, are available to talk one-on-one, and collect information about needs and interests.”
In addition to presenting the most robust online training catalog, with more than 250 hours of fire and EMS recertification training, TargetSolutions will present the 2014 Training Officer Recognition Award, alongside the IAFC’s Volunteer & Combination Officers Section.
The prestigious honor, delivered jointly by VCOS and TargetSolutions to acknowledge exemplary conduct befitting of a training officer, will be awarded to Captain Chip Everett of Oshtemo Township Fire Department (Mich.), during the VCOS annual section meeting on Aug. 14.
If you have any questions about TargetSolutions, please stop by the booth or give us a call at (800) 840-8048.
TargetSolutions will be presenting its online fire training system at Fire-Rescue International in Dallas. If you have any questions about the platform, please stop by booth No. 5508 and we’ll make sure you get the information you need.



Educate Your School District’s Personnel on How to Treat, Prevent Student Concussions

With student athletes suffering concussions more frequently than ever before, it is imperative school officials, including coaches and teachers, recognize signs and symptoms of a concussion. This video highlights TargetSolutions’ online training course, “Student Concussions,” which aims to educate personnel on how to treat harmful brain injuries and prevent student concussions.
“Student Concussions” is featured in TargetSolutions’ course catalog for school districts. The self-paced online safety training course has 10 learning modules and a multiple choice exam. It covers what constitutes a concussion, myths and symptoms about concussions, signs of a concussion, when to call 911, and much more.
If you have any questions about TargetSolutions’ computer-based training system, please contact us at (800) 840-8048.

Copy Credential Enhancement Simplifies Process for Updating, Reassigning Credentials

Copy Credential function will allow platform managers to copy their own credentials, as well as TargetSolutions’ Certified Credentials, and all associated information from inside the Manage Credentials application. It’s important to note that when a “Certified Credential” is copied, the copied version is no longer certified.

Customizing training and delivering it with ease are essential elements to effective training management. That’s why TargetSolutions’ soon to be released enhancement will be popular with platform managers.

The all-new Copy Credential function that will be released soon, will enable organizations to copy existing credentials, duplicate or edit components inside them, update alert notifications, and then reassign to select users. If you’ve ever wanted to make changes to a credential, but didn’t want to recreate it from scratch – whether it’s an ISO Training Tracker, a firefighter task book, a new-hire orientation package, or any other credential – you will be excited by this capability.
“This allows platform managers to copy, update, and reassign custom and certified credentials,” said Software Engineer Manager Dustyn Borghi. “It’s a really powerful time-saving tool. This provides more power to be able to control credentials how you want.”
Copy Credential Function’s Impact on TargetSolutions’ Fire Department ISO Training Tracker
Product Manager Misty Pratt anticipates the Copy Credential tool being deployed frequently by clients using TargetSolutions’ one-of-a-kind ISO Training Tracker.
“Some sites use yearly ISO credentials and Credential Summary reports to gather progress data,” Pratt said. “To use these reports and still be able to see the data for a previous year, they were not able to utilize the auto-renew capabilities for their users in order to ‘reset’ and begin a new cycle. They needed to recreate new identical credentials each year. Now they can do this on their own, without any assistance from TargetSolutions’ Client Services.”
Pratt also mentioned how fire department training task books, or job-specific learning tracks, are often organized into credentials, and how many of the credentials contain common elements. Platform managers can now copy over the bulk of the content, but make adjustments to requirements based on target audience.
TargetSolutions Is Always Listening to Clients to Improve the Platform
This enhancement originated with client feedback, Pratt said. Daniel Phillips, a captain with Plymouth Community Fire Department in Michigan, requested the update.
“I have yearly training built into credentials for fire training that is required each year by law,” Phillips said. “I would like for it to automatically update each year into a new credential. It would be easier on me and I wouldn’t have to redo it each time and hope I’m doing it accurately.”
Said Pratt: “We’re excited to be able to make the platform more efficient. That’s what we’re always looking to do. I think this enhancement will help our clients.”