Technology with a Purpose

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SDFD’s Ventilation Training Still Top Resource in TargetSolutions’ File-Sharing Application

One of TargetSolutions most popular applications is Community Resources. This file-sharing tool gives administrators the ability to access and share videos, organizational policies, inspection forms, and more with other clients nationwide.

“Community Resources allows departments to have access to the best training techniques with the ability to adopt those techniques and incorporate them into their own training programs,” said TargetSolutions Vice President of Operations Alex Day. “It’s different than YouTube in that it allows a department to not only review training practices, but allows access within ones own site to deliver and distribute accordingly.”

Here are some of the top resources within TargetSolutions, all of which have been viewed more than 1,000 times, and in the case of SDFD Ventilation Training, more than 7,300 times.

SDFD Ventilation Training: This PowerPoint presentation by the San Diego Fire-Rescue Department has been viewed more than any other resource and maintains a 4star rating.

Ventilation Skills: SDFDs counterpart to the Ventilation Training video, more than 90 organizations are currently using this resource. The file maintains an impressive 4star rating.

Use of Facemasks and Respirators: A podcast from the CDC that demonstrates facemasks and respirators used in public settings during an influenza pandemic.

Working with Stress (Part 1): With work-related stress continuing to be a growing concern, this video from the CDC raises awareness for workers.

Safety First in All We Do Video: This video covers offers interesting tips for maintaining safety in organizations.

With more than 4,500 resources currently in TargetSolutions, there is information to suit almost every organization’s need. Approximately 125 files have been uploaded to the platform each month since the tool was introduced in 2009. With its powerful search engine, users can easily locate topics they are seeking in Community Resources.

For more information on this application, please contact TargetSolutions.


SDFD’s Ventilation Training PowerPoint in the Community Resources application has been viewed more than 7,300 times and has a 4 out of 5 rating from other clients.


Users Can Now Access Their TargetSolutions Login Page through Assignment Alert E-mails

TargetSolutions has heard your requests and has taken action! Now, when users receive an assignment alert e-mail, their organization’s site URL will be available and prominently displayed in the e-mail. This update makes it easier for users to access assignments.

“We’ve heard some requests from clients to provide their sites URL in the alert e-mail,” said Software Engineer Manager Dustyn Borghi. “We are always listening to our clients’ feedback and trying to make our system as user-friendly as possible. This new feature gives users the ability to go straight to their organizations login page. From there they just need to log in to access their assignment information.”

TargetSolutions works hard to deliver on feedback from clients. If you have any other questions about the platform, please contact us today!

The Mobile Application That Puts Citizen Rescuers Into Motion

Technology’s impact on the fire service has been monumental. New tools are constantly being introduced to the market to make emergency response more efficient.

One example is the PulsePoint mobile application spearheaded by San Ramon Valley (Calif.) Fire Protection District Chief Richard Price.

Price discussed the innovative solution Tuesday during Fire-Rescue Med in Las Vegas. The application for iPhones was created to accomplish two things: 1) Improve cardiac arrest survival rates through improved bystander performance and active citizenship; 2) Generate support in the communities where departments are utilizing the tool.

This app has the rare ability today to really foster goodwill in our communities, Price said. I’ve seen it time and again how appreciative communities are by this.

The app is brilliant, but simple. Its works by alerting CPR-trained citizens with a text message when someone nearby is having a sudden cardiac event in a public location (not residential). The app directs citizen rescuers to patients and informs them of location of nearest available AED.

If we can get those AED’s out of the cabinets and onto the chests of patients, this app has tremendous potential, said Price, who is working to get other agencies to implement the application in their own communities.

With more than 1,000 people dying each day from sudden cardiac arrests – an average of one person every two minutes – Prices message resonated with the EMS-focused audience. As high as 50 percent of patients, would survive if CPR and AED’s were used within the first five minutes. Every minute that lapses, the chance of survival is reduced by 7-10 percent.

“We’re trying to improve awareness of bystanders who know CPR,” Price said.

“The app is currently being used in more than 300 communities across eight states and two countries,” Price said. “Its value has been recognized by various organizations, including the IAFC, which awarded it the Fire Service Award for Excellence and the American Heart Association, which tabbed it a Heart of Gold winner.”

For more on the creation of the application, please click here.

Fundamentals Still Come First in Emergency Response

Fire-Rescue Med 2013 finished up Tuesday afternoon with the perfect closing session by Rommie Duckworth titled, “Perspiration and Inspiration: You’ve Got to Love This Job!”

Duckworth’s message was simple: Take the lessons learned at the conference and put them into action. But don’t ever lose focus on the patients. Don’t ever forget fundamentals come first in EMS.

“You’re here to learn about new stuff,” said Duckworth, who is a lieutenant/EMS coordinator and instructor with Ridgefield Fire Department (Conn.). “But fundamentals are still the key to success.”

Duckworth knows this point might not be popular at a conference focused on the future of fire-based EMS. After all, people come to conferences to learn about current issues and new solutions, not necessarily regurgitate the old stuff.

But Duckworth is adamant the fundamentals always will be the most important element to effective emergency response.

“I know the fundamentals work and I’m comfortable telling anyone of any rank that because of what I saw (on 9/11),” said Duckworth, who was called to duty from his department in Connecticut that day. “… It’s really about providing emergency care. That’s what it’s about.”

Duckworth encouraged everyone to take the lessons they learned at the conference and inspire action in their own departments.

“This is how things move forward,” he said.

TargetSolutions’ New “Power Users Group” Helps Platform Managers Connect and Share Best Practices

TargetSolutions, the leader in online training management for public entities, is growing its presence on LinkedIn by creating a Power Users Group.

This special group is designed to enhance communication between TargetSolutions and the platform’s most active administrators. With utilization spiking to unprecedented levels, there are many individuals who will see great value in joining the group that connects administrators looking to maximize TargetSolutions.

We see this as a good opportunity for administrators around the nation to communicate with each other on their department’s utilization of the platform, said Client Services Manager Jennifer Antinone. With utilization growing at such a huge rate, it’s obvious our platform has tremendous value for clients. By creating this special group, the most experienced power user can share their knowledge and discuss best practices with their peers in the group.

We really think it’s important to give our clients as much information as possible so they can make the most of TargetSolutions’ online training management for public entities.

TargetSolutions is on pace to have more than 6.5 million assignments completed in 2013, which represents an increase of more than 150 percent since 2010. By giving platform managers more tools for collaborating through social media, utilization will continue to grow.

Members of TargetSolutions’ Power Users Group can expect to see updates on enhancements to the platform, blog posts explaining some tips for best practices, as well as comments and questions from other users. TargetSolutions’ exceptional Client Services team will also contribute to the discussions by suggesting ideas and answering questions.

Client Services is excited to have a new forum where our power users can go for new ideas and collaboration, said Antinone. We want every client to make the most of our online training system for public entities and this is just one more tool they have to learn about the platform.

If you’re a platform administrator and would like to join the Power Users Group, please click here to get started.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS organizations. These solutions enable organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Access Completed Training Records through My History

TargetSolutions keeps track of all assignments and those completed training records can be accessed at any time by clicking on My History from the home page.

Depending on whether the completion is a TargetSolutions course or a custom activity, there is a details column with information containing assignment information, a course certificate and/or a course evaluation.

The magnifying glass icon displays the details of an assignment in a brief, yet useful format. You can review the number of times the course was accessed and/or the final score on a test, among other things. Provided there was a certificate of completion associated to the course, you can view/print the certificate using the ribbon icon. And the thumbs up icon lets you view your course evaluation, assuming you completed one after taking a course.

The evaluation is an interactive feature. TargetSolutions staff members are able to reply to your comment and in this case, you will receive a notification via the Notifications box of the reply.

A few things to note:

>> Please refrain from taking a course through My History as you are only able to review course material, not retake exams in this application.

>> You will know you successfully completed a course if it moved from the Schedule on the Home page into My History.

>> TargetSolutions deliberately inactivates accounts (rather than deleting them) when users retire, leave an organization, etc. By law, completed training records are kept for upward of 30 years. Inactive users can call TargetSolutions customer support at (800) 840-8048 to gain temporary access to their account to print certificates of completions.

If you have questions about TargetSolutions My History section, or any part of the TargetSolutions platform, please check the platforms Help section or contact us directly.


Platform users can access completed training records through ‘My History’ selection.


Keep Organizations Informed Through TargetSolutions’ Improved Alert Notification System

With TargetSolutions’ improved Alert Notifications system, it’s easy to keep your organization informed of approaching deadlines. Alert Notifications grants administrators the ability to deliver alerts to improve operational efficiency.

The Alert Notifications system informs users when an assignment has become urgent and needs immediate attention. In the administrative notifications section, administrators are able to view organization-wide notifications like approaching license and credential expiration of certain users.

The Notification drop-down box is prominently located at the very top of the site and can be viewed from any page within the platform. Users and administrators will see the notification icon become highlighted when the delivery of new, unread notifications have been created. When a user or administrator clicks the “See My Notifications” or the See Admin Notifications option, it will direct them to their Notification Inbox.

Administrators have both a personal inbox and administrator inbox, while users only have a personal. Within the inbox delete notifications by clicking the “X” located on the right of the alert message. Deleted notifications are moved to the folder labeled “Trash.” Notifications sent to the trash folder can still be recovered. Please note, Notifications cannot be permanently deleted from the Trash folder so administrators can verify all received notifications by users.

If you would like more information on this tool, please contact TargetSolutions today at (800) 840-8048.

Drop-down notification menus display recently added alerts for events, assignments and other important items.

TargetSolutions Looks to Educate FDIC Attendees about ISO Tracking Capabilities

Thousands of firefighters from around the country are gathering this week at Lucas Oil Stadium in Indianapolis for the annual Fire Department Instructors Conference (FDIC). Attendees come for the classroom sessions, hands-on training events and networking with other emergency responders.

They also have the opportunity to examine products being showcased by vendors. Those looking for a web-based ISO audit solution will want to visit TargetSolutions at booth No. 3061. Representatives from the industry’s leading online training and records management system will be on hand demonstrating the powerful platforms capabilities.

“TargetSolutions is excited to once again attend FDIC in 2013,” said TargetSolutions’ Executive Vice President Thom Woodward. “In addition to our yearly attendance objectives to raise awareness and generate interest in the TargetSolutions brand, we will be demonstrating the unique value our ISO audit solution is bringing our clients. FDIC is always an important way for us to reconnect and network with prospects, clients and partners alike. We are looking forward to it!”

TargetSolutions delivers an online suite of applications for fire and EMS organizations looking to meet training objectives, track all types of training records and report training compliance. The innovative platform is used by more than 2, across the country, including major metro fire agencies all the way down to small volunteer departments.

TargetSolutions is considered a pioneer in the online education featuring more than , in its library. Training covers EMS recertification, Fire/NFPA material, emergency vehicle operations, OSHA & Compliance, and much more.

But as Woodward mentioned, the platforms powerful tracking tools for training requirements like ISO is extremely critical to departments looking to improve overall compliance.

“TargetSolutions has created a records system that clearly allowed our organization to comply with our scheduled ISO audit in September 2010,” said Guy Keirn, who is a training chief with Pinellas Park Fire Department in Florida. “The process of completing the training section of the report for ISO was seamless.”

That same sentiment is shared by hundreds of training chiefs, officers and captains across the country using TargetSolutions to streamline training management and track critical training records.

“TargetSolutions is a very strong platform for tracking certifications, hours and all the things you need from a certification standpoint,” said Bob Olme, who is an assistant chief with Wheat Ridge Fire Department in Colorado. “It’s also a great way to keep track of records for ISO compliance.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS Organizations. These solutions enable Organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Viewing Custom Activities During Creation Process Now Available with Preview Activity Functionality

TargetSolutions now provides the ability to preview custom activities through the newly released Preview Activity functionality inside the Activities Builder application. This added functionality saves platform managers time and makes delivering custom activities more efficient.

Platform managers can now preview how an activity is going to look for their users while building the activity. This functionality is especially important when activities are being used to deliver embedded video or other media.

The Preview button appears underneath the Edit Activity Settings button. If the privacy option for editing the activity has been disabled, the preview button will not appear. It will appear, however, in all other cases. Clicking the button will open activity preview mode on the same page.

The preview mode page shows the administrator exactly how the activity will look when accessed by his users at the assignment level. To learn more about preview mode, and its capabilities, please contact TargetSolutions.

Tip of the Month: Track Offline Hands-On Training Activities with TargetSolutions

Did you know the TargetSolutions platform can easily track offline hands-on training activities? Not only does TargetSolutions automatically track completions for online fire training courses, we’ve built a tool to capture hours spent training offline.

With TargetSolutions’ Activities Builder application, you can create activities to track time for other classroom training, field training, conference, workshop, or anything else you can think of as long as you add the duration under Reportable Components when building the activity.

Why is this important? Because members of the fire service have hourly requirements mandated every year. Some agencies have very specific hourly requirements that if go met, can result in higher insurance ratings. That’s why firefighters spend more hours training than most could ever imagine and TargetSolutions has built a system to make sure those hours are accounted.

Building a custom activity is easy and all activities are completely customizable. Better yet, you can attach custom activities to topics in the Credentials Manager application, which gives departments the ability to effectively track employee training records and maintain an unlimited number of credentials, certifications, qualifications, and any other type of information.

If you would like more information on this tool, please contact TargetSolutions today.