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Virginia Department Sees Huge Jump in Training Hours Logged with TargetSolutions’ Fire Department Software

Martinsville Fire & EMS is dedicated to serving more than 13,000 individuals across the Virginia city’s 11-square miles on a daily basis. With two stations and 45 personnel members, the department responds to approximately 3,100 calls per year. Maintaining a well-trained staff that combines career and volunteer members is crucial to the organizations’ ability to provide excellent service to its community.
Martinsville Fire & EMS implemented TargetSolutions online fire department training to take full advantage of the platform’s web-based fire courses and recordkeeping tools. According to the department’s Deputy Chief Kristopher Shrader, it didn’t even take a full calendar year to begin experiencing exceptional results. After signing on, company officers began to enter their daily training activities into TargetSolutions and the department immediately experienced huge dividends.
“Prior to using TargetSolutions, we were logging about 100 hours of training each month,” Shrader said. “In our first month with the TargetSolutions system, we recorded about 500 hours.”
The increased efficiencies and recordkeeping with TargetSolutions further exposed the flaws of attempting to manually log employee training records and other compliance-related documents, Shrader said. Eliminating endless paperwork with fire department software has benefited the department. In the past, Martinsville found it difficult to keep everything organized.
“Records were everywhere,” said Shrader. “Files could be in a cabinet at one station one day and at the other station the next. There were tons and tons of paperwork.”
Not only did Shrader and the rest of the department realize how much firefighter training was slipping through the cracks and going unreported, but the use of TargetSolutions’ web-based fire courses and recordkeeping also helped expedite the reporting process.
“It used to take days to compile and record training information for the month,” said Shrader. “Now, I can gather the same information in about five minutes.”
With TargetSolutions, recording and reporting important information like daily apparatus checks is simplified. Taking a smartphone or other tablet device to inspections gives Martinsville’s personnel immediate access to TargetSolutions’ convenient online fire department software.
“If someone is checking a truck and there’s a deficiency, they can fill out the form on the iPad, click ‘Submit,’ and it goes directly to the supervisor,” said Shrader. “Before we used TargetSolutions, sometimes the report wouldn’t make it to the supervisor.”
Martinsville is excited to put TargetSolutions’ fire department ISO solution to work in preparation for its next ISO inspection. TargetSolutions’ ready-made ISO templates are designed to give ISO exactly what it needs when analyzing training reports. Shrader is confident the ISO tracking solution will simplify the entire process.
“I can’t even begin to figure how long it took to calculate ISO hours,” Shrader said. “With TargetSolutions, I can click a few buttons and it’s done. I’ve already got folks who have completed their yearly ISO activities. I’ve never had that happen before.
“As we continue to build (the TargetSolutions platform) out, it’s going to get even better. I can’t even begin to think about how much time it’s going to save.”
About TargetSolutions
TargetSolutions delivers cutting-edge software applications, engaging online training courses, and world-class customer service. The company was founded in 1999 and today there are more than 2,000 organizations across the country using TargetSolutions’ innovative technology to solve their training challenges.

A Deeper Look Into TargetSolutions’ Fire Department ISO Tracking Tool

Training and administrative personnel will tell you a review by the Insurance Services Office (ISO) can be extremely stressful. Most agencies rely on decentralized recordkeeping methods, or stacks of paper in a file cabinet – both of which require significant time and effort for submitting records to the ISO field representative.
Fortunately, there is a powerful ISO tracking tool for managing training compliance and records management – a tool that allows tracking of records that are compliant with fire department ISO requirements, but also the easy delivery of pre-made, ISO-compliant training to personnel: TargetSolutions’ ISO Training Tracker.
The tool itself is elegant, simple, and easy-to-use. As part of TargetSolutions’ online fire training management system, the ISO Training Tracker allows training to be assigned to each member of an agency, with the capability to assign certain classes of training to groups of personnel depending upon their qualifications and rank. The ISO Training Tracker comes with a set of activities that were created expressly for the needs of ISO-required training sessions – and informally vetted by local ISO field representatives to ensure compliance.
The process of using the system is simple. Let’s say you have an ISO training activity involving a number of personnel. In the past, that meant having a sign-in-sheet, or similar manual tracking system. With TargetSolutions, however, the designated training officer (or company supervisor) simply verifies personnel who were previously assigned to the activity, and notified through the system, were in fact in attendance.
From there, the system makes a record in the individual’s file within the database that can be pulled as part of an automated report, or viewed individually if needed. Additionally, the system is “smart” in terms of ISO eligibility for training – for example, if an offsite training is attended, which counts 50 percent as much as an onsite event, the system will automatically track and tabulate within an individual’s training records.
When it comes time for a review, the built-in, ISO-compliance reporting system makes pulling required reports as easy as a few clicks of the mouse. Need a custom report? Create it once and the system will save the report as a template, ready to revisit in subsequent years as needed. Want to pull a report as an Excel file to conduct your own analysis? It’s also just a few clicks away. Want to notify a department member that a certification’s expiration is coming up or a company that an ISO target hazard needs to be revisited? TargetSolutions’ ISO Training Tracker will do that automatically.
With a wide adoption already nationwide among TargetSolutions’ clients, the ISO tool is well-tested and vetted in real-world conditions by departments of widely varying sizes and compositions. A product specialist will help your agency implement this solution, and there is a demonstration version available to explore if interested, prior to any commitment. Many of TargetSolutions’ clients are excited to talk about the benefits of the powerful application.
“TargetSolutions has created a records system that clearly allowed our organization to comply with our scheduled ISO audit in September 2010. The process of completing the training section of the report for ISO was seamless.”
Guy Keirn, Training Chief, Pinellas County Training Group
“TargetSolutions is a very strong platform for tracking certifications, hours and all of the things you need from a certification standpoint. It’s also a great way to keep track of records for ISO compliance.”
Bob Olme, Assistant Chief, Wheat Ridge Fire Department
“It will definitely improve our ISO rating. It only takes 10 minutes to generate reports for every shift captain to let them know exactly what they need to do for ISO by the end of the year. The speed is amazing.”
Kim Miller, Captain, Haines City Fire & Rescue
For more information on the ISO Training Tracker, please contact TargetSolutions at (800) 840-8046 to learn how your agency can stay ahead of the curve by reducing the number of staff hours needed in order to keep your department at the ISO rating it has worked so hard to attain.
About TargetSolutions
TargetSolutions delivers cutting-edge software applications, engaging online training courses and world-class customer service. The company was founded in 1999 and today there are more than 2,000 organizations across the country using TargetSolutions’ innovative technology to solve their training challenges.

Hands-On Training Never Goes Wasted with TargetSolutions’ Fire Department Training and Tracking System

TargetSolutions’ online fire training system offers fire departments a ready-made solution for efficiently tracking various types of ongoing daily drill-yard training. These are the types of activities every department regularly completes, but might not regularly log.

Whether it is ladders, hoses, or any other firefighter training activity you can imagine, it needs to happen regularly for firefighters to be prepared. With that in mind, TargetSolutions features customizable electronic forms that cover most departments’ daily checklist. These lists are broken into specifications, ensuring all fire department training, no matter how minimal, is tracked and recorded.

“By utilizing our daily activities, firefighters will be able to record the drills and other hands-on training that they are already doing easily and efficiently,” said Jenny Fergason, who serves as TargetSolutions’ Director of Client Services. “We’ve put together some templates on the most commonly completed drills, but we also provide platform managers with the ability to customize our templates to fit their department’s own unique needs.”

After years of documenting routine training the old-fashioned way, Mike Linkins of Polk County Fire Rescue in Bartow, Fla., was amazed to learn just how much training went uncounted toward employee training records before signing on with TargetSolutions, which features a suite of powerful tools that simplify training and operations.

“Our people were doing their training, but not recording it,” Linkins said. “The numbers we were expecting were consistently lower than our expectations. When we saw how you could track training with TargetSolutions, we were astonished.”

TargetSolutions’ Hazard Communication Training Online Course Meets OSHA’s Standard

To better reflect updates made to the latest version of OSHA’s Hazard Communication Standard (29 CFR 1910.1200), TargetSolutions has changed the title of its course Right-to-Know (Hazard Communication), to simply, Hazard Communication.
OSHA’s Hazard Communication Standard was updated in 2012 to comply with the Globally Harmonized System of Classification and Labeling of Chemicals (GHS). The purpose was to standardize the container labeling of hazardous materials, safety data sheets (SDS), and the classification of hazardous chemicals.
“The updated Hazard Communication Standard sought not only to provide workers with the right to know about the hazardous materials they could potentially be exposed to in the workplace, but to understand them as well,” said TargetSolutions Content Specialist Christina Valenti. “This is what is prompting us to change the name of our course that covers the standard.”
TargetSolutions has a number of different Hazard Communication training online courses in its course library designed for various industries. With nine learning modules and a 10-question exam, TargetSolutions’ Hazard Communication course meets the OSHA safety standard while giving employees a convenient health and safety course with valuable information they need to stay safe.
Course Description:
More than 30 million workers are exposed to one or more chemical hazards across various industrial sectors. And with hundreds of new hazardous chemicals being introduced annually in addition to the estimated 650,000 already existing hazardous chemical products, risk for employees’ health and safety is on the rise.
With this in mind, employers must ensure that information about these dangers is shared with those who need to know. This course covers OSHA’s Hazard Communication Standard and emphasizes what it is and how to comply. After completion, employees will be able to:
  • Explain the need for hazard communication in the workplace
  • Describe employers’ responsibilities under the Hazard Communication Standard
  • Determine whether a substance is classified as a hazard based on physical and health hazard criteria
  • Read an SDS and label to obtain hazard information for a chemical
  • Protect themselves from hazardous chemicals

If you would like more information on this course, or any other course in TargetSolutions’ industry-leading library, please contact us today.

Fire Department Software Applications Make Biggest Impact for Camden County Fire Rescue

Located in Kingsland, Ga., Camden County Fire Rescue serves a population of approximately 53,000 people across 613 square miles. The department is committed to providing its community with the very best service possible. To do that, the department’s emergency responders need to effectively meet EMS continuing education requirements. That was the original reason it signed up with TargetSolutions.

In the end, however, TargetSolutions’ fire department software applications have made the biggest difference.

“The training was always being completed,” said Training Division Officer Robbi King. “What TargetSolutions has allowed us to do is easily track it and review that it has been completed. It makes it easier as administration.”

While Camden County was pleased to realize TargetSolutions’ full capabilities, its initial needs were also fulfilled. Completing EMS recertification remotely with TargetSolutions has made training more efficient and cost effective, King said. It’s as simple as assigning online EMS training for academic work and brining everyone to a centralized location for the hands-on, didactic activities.

“We no longer have to bring in EMS providers – and deal with who is on-duty, who is off-duty – to complete monthly training,” said King. “Training is completed online during shifts, saving us overtime and instructor costs.”

Tracking all types of training is possible with TargetSolutions, and when it comes to its upcoming fire department ISO inspection, the department will have all of the information it needs to provide the ISO inspector.

“With TargetSolutions, we’re going to be able to provide ISO with the information they want, in the format they want. Giving that information to the inspector in the format they need and it will make the entire process easier for everyone.”

Robbi King, Training Division Officer

Whether it’s pre-course, online EMS training that keeps units in service, tracking and reporting fire department ISO training, or maintaining overall department compliance, TargetSolutions has Camden County Fire Rescue covered. King says the department has made great use of TargetSolutions’ powerful applications, especially the Manage Credentials application, which has improved the way employee training records are tracked for the entire department.

By creating one comprehensive credential that looks at all of the training needed over a two-year cycle, King can decide how and when each type of training will be completed each month, lessening demands on the department’s emergency responders, while making sure all requirements are completed.

“We’re able to run one report that shows everything,” said King. “We know all of the training is being completed and we don’t have to worry about anything slipping through the cracks.”

About TargetSolutions

TargetSolutions delivers cutting-edge software applications, engaging online training courses and world-class customer service. The company was founded in 1999 and today there are more than 2,000 organizations across the country using TargetSolutions’ innovative technology to solve their training challenges.

Managing EMS Recertification Is Simplified with TargetSolutions’ Powerful Credentials Application

Are you responsible for ensuring your department’s emergency responders are legally qualified to perform their jobs?
To help you keep your organization compliant and minimize your agency’s exposure, TargetSolutions has developed more than 160 hours of accredited EMS continuing education, as well as the powerful Manage Credentials application.
This innovative, easy-to-use tool for managing online EMT training gives you control over the tracking of training your employees need to remain compliant. EMTs and paramedics of all levels can manage EMS recertification requirements with TargetSolutions’ fire department software. The system features applications for scheduling, delivering and tracking employee training records; as well as alert notifications that ensure all users are aware of important assignment deadlines.
TargetSolutions not only saves agencies time managing EMS recertification, but saves them money, according to Steve Poffenberger, whose agency, West Shore EMS in Pennsylvania, has been a client of TargetSolutions since 2002.
“I know for a fact we are saving money by doing (online EMS training with TargetSolutions),” said Poffenberger, who serves as the director of staff development, QA. “It can be very time consuming and expensive scheduling instructor-led training. The more we can push out this way, the better.”
With the Manage Credentials application you can track the status of:
>> EMS certifications
>> Firefighter and police job qualifications
>> Compliance tasks
>> Drivers’ licenses and auto insurance
>> Virtually any type of data that includes a date or identification number
With TargetSolutions, your agency can easily deliver training, track completions and report results. If you’d like more information on the Manage Credentials application, or managing EMS recertifications with TargetSolutions, please contact us today at (800) 840-8048.

New Natural Gas Safety and Pipeline Emergency Response Program Available in Community Resources

After a devastating pipeline explosion rocked the San Francisco suburb of San Bruno in September of 2010 – taking the lives of eight residents and causing tremendous wreckage to homes in the community – the California Public Utilities Commission and other government agencies were focused on preventing similar incidents from occurring in the future.
It was determined that natural gas providers and first responders needed to work more cohesively during emergencies to ensure the safety of our communities. The best way to meet this goal is through comprehensive health and safety training courses, which is why San Diego Gas & Electric brought in training consultant Augie Ghio to create, implement and deliver a program specifically for first responders.
To meet that goal, Ghio and SDG&E held instructor-led training sessions for first responders in San Diego County. Those who were unable to attend the live events – and members of other agencies outside of San Diego County – can complete the training through an online presentation exclusive to clients of TargetSolutions’ online fire training system.
Inside Community Resources, which is TargetSolutions’ online depository for sharing training resources, platform managers and users can find two presentations – “SDG&E Natural Gas Safety and Pipeline Integrity Program (First Responder Training)” and “SDG&E Pipeline Emergency Response Guidelines 2013.”
“Having an option like TargetSolutions to deliver the training, so first responders can participate in the training when they have time, is an excellent method for delivering the training and we’re definitely recommending this training to other agencies,” said Ghio, who prior to working with SDG&E was the Fire Chief with San Miguel Consolidated Fire Protection District in California.
“There are 53 fire agencies in San Diego County, and we got to most of them. But with new hires and day-off scheduling, it can be incredibly difficult to reach everyone. By sustaining this training program with an online tool, new hire and refresher training is more accessible and less expensive.”
The training created by Ghio is broken into seven focus areas and takes approximately one hour to complete. Some of the information contained reviews mandatory annual Hazmat refresher training that TargetSolutions Account Manager Kegan Konrady recommends for emergency responders everywhere, not just in California.
“We’re excited that Augie has made this training on behalf of SDG&E available to TargetSolutions,” Konrady said. “The training topics covered are relevant to the entire industry. All fire departments deal with natural gas safety, regardless of their region. So it’s applicable to everyone and with it being available in Community Resources, everyone can use it as they see fit.”
The training includes a video clip of a natural gas incident in Cleveland, Ohio that will grab everyone’s attention, Ghio said.
“That particular clip shows what happens when natural gas finds an ignition source and just how catastrophic the damage can be,” Ghio said. “Firefighters need that visualization to see what happens, and as part of this training, we achieve that.”
For more information on this training presentation, or other online training courses and resources available with TargetSolutions’ fire department software, please contact us at (800) 840-8048.
Natural Gas Safety and Pipeline Training Course
The presentation covers seven main focus areas and contains valuable annual Hazmat refresher training.


TargetSolutions Looks to Take Fire Department Training Plan to ‘Next Level’ After Focusing on Application Enhancements

The Technology team at TargetSolutions spent 2013 optimizing its most useful applications to improve fire department training plans for clients. Manage Credentials, Record Completions and Activities Builder are some of the most utilized tools that underwent significant enhancements during the previous year.
“We focused on dialing in many of our existing applications and features in 2013,” said TargetSolutions Product Manager Misty Pratt. “We have always been committed to listening to our clients’ requests and working hard to improve the platform’s tools in ways that make our system even more valuable and user-friendly. We’re excited to take it to the next level in 2014.”
While looking back at what the team accomplished, Pratt said she was most impressed by the complex upgrades implemented to the functionality of the Manage Credentials application.
“I’m really proud of the development team for what it did with the credentials project. It was one of the most complicated projects we’ve ever undertaken,” Pratt said.  “We’ve had an overwhelmingly positive response from our clients, which feels especially good considering all of the enhancements made during this project were suggestions directly from clients. It took a ton of hard work and I’m immensely happy with the result.”
Below are several of the most noteworthy accomplishments from 2013:
Auto Renewal for Credentials Makes Training Management More Convenient
The name of this project – Auto Renewal for Credentials – only scratches the surface of what was completed with this project. This upgrade made it possible to automatically renew expiring credentials, but also eliminated unnecessary e-mail alerts, lessened the home page’s clutter, and added various filtering options that adjust how credentials are viewed by users.
“The Auto Renewal enhancement increases the platform’s ability to run itself after implementation,” Pratt said. “It also corrects several issues users experience with credentials and alert e-mails. While these changes are simple in concept, they represent a huge leap in the usefulness of Credentials as a whole.”
Please click here to read more.

Record Completions and Generate Reports Now Runs Faster Than Ever After Platform Upgrades

An ongoing project for TargetSolutions’ Technology team is to improve the performance of the Record Completions application. The team has always looked for ways to optimize this tool, ensuring the platform runs employee training records as fast and smooth as possible. In the early stages of 2013, TargetSolutions made significant enhancements that helped platform managers and users experience a system with significantly faster load times.
“Improving this application is part of our effort to optimize all applications in the platform,” said Pratt. “We want to make sure the platform is using the latest technology and all the processing is happening as fast as possible.”

Save and Assign Tool Allows Platform Managers and Users to Complete Different Portions of the Same Activity
TargetSolutions’ Save and Assign feature inside the Activities Builder was released in May, giving platform managers and users the ability to partially complete different portions of the same activity. The end result is more consistent recordkeeping and improved efficiency when delivering repetitive activities like evaluations, certificates, inspections, etc.
Immediately after being released, the Save and Assign application helped the DeKalb Fire Department in Georgia. The entire department was required to attend a customer service class but employees were unable to attend at the exact same time. This new feature gave them the ability to complete information specific to their own class, like instructor and class location.
“Save and Assign helps keep training records consistent,” said DeKalb’s Chief Bill Voorhies. “By giving users the ability to fill in information related to a location, or an instructor, and then send it back complete is important to the integrity of our training records.”
Please click here to read more.

Alert Notification System Takes Huge Step Forward in 2013

With TargetSolutions’ updated Alert Notifications system, it’s now easier to keep your organization informed of approaching deadlines. Enhancements to this application included improvements to the tool’s user interface, making navigation more user-friendly, as well as the ability to easily delete alerts and recover them when necessary.
Alert Notifications inside the platform deliver alerts when assignments become urgent and need immediate attention. In the administrative notifications section, platform managers are able to view organization-wide notifications such as licenses and credential expirations. The notification drop-down box is prominently located at the very top of the site and can be viewed from any page within the platform. All users and platform managers will see the notification icon become highlighted when the delivery of a new, unread notification is created. When a user or platform manager clicks the See My Notifications option, it will direct them to their inbox with information on the upcoming deadline.

Upload Completion Data into Third-Party Software with TargetSolutions’ RMS Code Solution
TargetSolutions has taken steps to improve its integration capabilities with third-party recordkeeping software. TargetSolutions’ new RMS Code is an API solution that enables organizations to upload completion data into other systems. This is done by adding a custom field into the Activities Builder and Course Library applications to capture a secondary course identification number.
This update eliminates TargetSolutions’ previous API’s need to create a “look-up table” that corresponded between assignments and the third-party RMS software. In the past, this aspect presented a challenge to departments because activities can be created at any time, meaning course IDs needed to be continuously added to the client-maintained “look-up table.” The new field eliminates the challenge of performing manual maintenance on an otherwise automatic process. Departments looking to export completion data into a pre-existing system structure will no longer need to change how they name, organize and utilize activities inside the platform. This reduces the amount of programming needed on the client’s end, saving time and money.

Dynamic New Courses Added to TargetSolutions’ Online Training Library
In addition to dozens of course upgrades to existing titles, TargetSolutions Content team completed seven new courses in 2013, including fresh ones for clients in various industries like K-12 Education, Fire Service and Public Works.
The new addition, “School Shooting Awareness,” which highlights everything from the characteristics surrounding past school shootings to warning signs and the role mental health often plays in these horrific acts, was the first course built last year, and was followed up by two other titles for school districts: “FERPA: Protecting Student Privacy” and “Proper Use of Seclusion and Restraint.”
TargetSolutions also completed the popular “RT-130: Annual Wildland Fire Safety Refresher (Modules 1-4);” and two new NFPA titles, “NFPA 1584 Firefighter Rehabilitation (Modules 1-2)” and “NFPA 1403 Live Fire Training Evolutions.”
“These two courses were musts for TargetSolutions’ course library,” TargetSolutions’ content architect Jeremy Lynch said of the two new NFPA titles. “We offer many NFPA courses that help train firefighters. We’re happy to offer a course that helps get them back to work when they suffer injuries. And by the same token, preventing injuries during live-burn training events was our goal with the NFPA 1403 offering.”
For the public works industry, TargetSolutions created the new “CA AB 54 for Water” course, which provides a general overview of California’s Assembly Bill 54 with an emphasis on its requirements and provisions for mutual water company personnel.
For more information on TargetSolutions course catalog, please click here.

About TargetSolutions
TargetSolutions delivers cutting-edge software applications, engaging online training courses and world-class customer service. The company was founded in 1999 and today there are more than 2,000 organizations across the country using TargetSolutions’ innovative technology to enhance their fire department training plan.




New Course Helps Water Professionals Understand California Assembly Bill 54

California has taken steps to improve the quality of its drinking water in public water systems. Assembly Bill 54 helps the state carry out that mission, particularly in areas where financial investment is needed. To accomplish this, Assembly Bill 54 contains a number of new regulations addressing mutual water companies and Local Agency Formation Commissions in California.
It is important for water personnel in California to understand the provisions in AB 54 and how the bill impacts their job responsibilities. With this in mind, TargetSolutions has released a new course to its online water catalog, “CA AB 54 for Water.”
“We have created this course to ensure clients are aware of the most recent happenings with the law,” said Strategic Risk Management Business Unit Manager Kelly Zielinski. “Improving the quality of drinking water in public water systems and understanding the updated transparency requirements will be essential for everyone involved. We are here to assist you on that path.”
The course provides a general overview of Assembly Bill 54 with an emphasis on its requirements and provisions for mutual water company personnel. If you would like to see our entire online course catalog for water and wastewater, please click here.

Polk County Fire Rescue Ensures Its Time Spent Training Is Recorded with TargetSolutions’ Fire Department Training and Recordkeeping System

Polk County Fire Rescue is one of the largest fire departments in the state of Florida. With 45 stations and more than 600 personnel members, the department responds to more than 83,000 calls each year. In order to provide the surrounding communities the most excellent service possible, the department looks to train and educate its members in the most effective way possible.

With such a large department and needing to meet critical training requirements, Polk County is unable to rely on old-fashioned methods for tracking employee training records. Deputy Chief of Safety and Training Mike Linkins is a 28-year veteran of the fire service who realized having members submit paperwork to document training was no longer the answer.

“Our people were doing their training, but not recording it,” said Linkins. “The numbers we were reporting were consistently lower than our expectations.”

In March of 2009, Polk County Fire Rescue turned to TargetSolutions’ easy-to-use online fire training system to enhance the entire process of tracking training. The results were tremendous, Linkins said. “When we saw how you could track training with TargetSolutions, we were astonished,” said Linkins. “The numbers went through the roof.”

In addition to tracking training records, TargetSolutions helped Polk County eliminate costly and less efficient classroom and lecture training without getting away from hands-on firefighter training. Instead, the department sends its personnel TargetSolutions’ online coursework, which ensures all of the background information and education culminates in a hands-on training session. Previously, Polk County spent hours reviewing didactic information before actually beginning hands-on drills. Now, when there are live drills and other hands-on training, there is no wasted time before starting.

“TargetSolutions allows us to pre-assign all of that information so that everyone is ready to go once we arrive on-site. It has helped us maximize the effectiveness of our hands-on training. It’s really been a morale booster for us.”

Mike Linkins, Deputy Chief of Safety and Training

A major component of the TargetSolutions platform is the fire department ISO solution, in which Polk County Fire Rescue was an instrumental part of creating. Now, the department is able to utilize the ready-made training template to track the training exactly the way ISO wants. Linkins expects utilization of TargetSolutions’ ISO tracking and reporting tools to help the department achieve a fantastic score in the training section of ISO’s next inspection.

“We set internal ISO goals for training and we report to our Battalion Chiefs on a monthly basis,” said Linkins. “This allows us to see who is on target and who is not. It has really helped us keep the organization on track.”

Polk County Fire Rescue’s dedication to service and innovation has resulted in tremendous utilization of TargetSolutions. Everyone in the organization, including non-emergency responding employees from civilian departments, uses the platform.

“We are a 100 percent TargetSolutions organization,” said Linkins. “If you are a member in any capacity, you get a TargetSolutions account.”

About TargetSolutions
TargetSolutions delivers cutting-edge software applications, engaging online training courses and world-class customer service. The company was founded in 1999 and today there are more than 2,000 organizations across the country using TargetSolutions’ innovative technology to solve their training challenges.