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TargetSolutions to Attend CAJPA’s Annual Conference in Lake Tahoe

The CAJPA Annual Fall Conference & Training Seminar will be held Sept. 10-13 in Lake Tahoe. If you’re attending, please stop by booth No. 418 and say hello to representatives from TargetSolutions. This conference offers a great opportunity to learn more about TargetSolutions online training management platform.

In fact, this year’s conference is focused on innovation, so if you have any questions on how your organization can more effectively use TargetSolutions powerful loss prevention tools and technology, this is a great opportunity to learn more.

“Every year we are really excited to attend CAJPA,” said Kelly Zielinski, Business Unit Manager for TargetSolutions. “This conference provides a wonderful opportunity to spend time with clients, as well as meet new pools and partners. We love to explain what is new with our training management platform and how it can help organizations reduce risks.”

In addition to the conference, TargetSolutions will also be hosting a hole-in-one contest on Sept. 10 during CAJPA’s Annual Frank James Invitational Golf Tournament.

Well see you on the links! And if you have any questions about TargetSolutions, please contact us today!

Changes Made to Credentials to Reflect Florida’s New Recertification Requirements

The state of Florida recently released its EMS and Fire updated recertification requirements. As a result, clients in the sunshine state may notice TargetSolutions has updated its certified credentials topics to reflect these changes.

For EMS credentials, the state of Florida has eliminated the HIV Awareness requirement and reduced the number of required hours to 30. TargetSolutions has removed the HIV Awareness topic and moved the HIV Awareness course into General Requirements, ensuring users will still get credit for completing it.

The state has also altered its requirements for Fire recertification. Most notably, the recertification hours for the Firesafety Inspector I credential has increased from 40 hours to 54 hours.

Additionally, the Firesafety Inspector I and the Instructor certifications have all changed from a three-year recertification cycle to a four-year recertification cycle.

Please keep in mind, for both the Inspector and Instructor credentials, platform administrators will need to change the expiration dates for their users in order to reflect the cycle change.

If you would like information on how to make these changes to your departments credentials, please check the help system, or contact TargetSolutions today.

TargetSolutions Honored to Support Country Cares Concert in Prescott, Ariz.

TargetSolutions helped support the Country Cares concert in Prescott, Arizona. The concert raised money for the families of the 19 Granite Mountain Hotshots who lost their lives in the Yarnell Fire.

Country music stars Dierks Bentley, The Band Perry, Randy Houser, and David Nail performed at the concert that raised more than $400,000 dollars for the families. The event included a special bag pipe-intro version of Dierks’ song, “Home,” which was performed by the Rural Metro Pipe and Drum Corp.

TargetSolutions and MES were honored to provide tickets for firefighters and their families from the Prescott area.

“This was really a memorable evening and it was our privilege to support these firefighters and their families,” said Regional Sales Director Phil Coons.

After the Country Cares concert, Coons and Account Manager Colleen Daughton of TargetSolutions attended the Desert Southwest Fire & EMS Expo at the University of Phoenix Stadium in Glendale, Ariz. They were thrilled to have the opportunity to visit with clients during the Expo, Coons said.

Tulsa Fire Department Finds TargetSolutions ‘Hands Above the Competition’ for Firefighter Training

Tulsa Fire Department has benefited from the ability to easily distribute customizable material, including EMS continuing education, to its metro agency’s personnel.

Tulsa Fire Department’s impressive history dates back to the turn of the 20th century. The metro-sized department was once a small-time operation that served a community of around 1,000 people. Immense growth in the city’s population has been mirrored by the department’s expansion. Now, with a team of 724 employees, the 30-station department responds to more than 54,000 incidents each year, while serving nearly 400,000 citizens over 201-square miles.

With such a large metro fire department, communication across stations about training was not easy. Gathering large numbers of personnel and booking classrooms for training was unfeasible. The implementation of TargetSolutions in 2007 helped Tulsa’s leadership effectively disseminate training to the entire department.

“The biggest thing that TargetSolutions has done to help us with our training needs is offer an alternative to the classroom,” said Tulsa’s Director of EMS Michael Baker. “We have fire stations all over the city and we have to be able reach our firefighters at any time. TargetSolutions allows us to distribute education rapidly and lets us post our own custom developed content for our personnel and it gives us a great feedback mechanism to monitor it.”

The ability to distribute customizable material has benefitted Tulsa tremendously. TargetSolutions’ powerful online training management system enables departments to reach personnel on their level, at their time and at their pace. This has allowed the department to create online coursework that complements hands-on training in order to make the overall process more effective and efficient.


“We have fire stations all over the city and we have to be able to reach our firefighters at any time. TargetSolutions allows us to distribute education rapidly.”
Michael Baker, Director of EMS, Tulsa Fire Department


“We ask our members to review an online TargetSolutions PowerPoint and video embedded presentation, and take a test afterward to prepare themselves for when they arrive at an in-service or a training event to do the skills portion,” said Baker. “This has allowed us to take something that would normally be two hours long and condense it down into an hour.”

TargetSolutions has the ability to transform a department’s training productivity through engaging online courses, pre-training assignments called custom activities, and post-training tracking capabilities. Some might think web-based training software is too difficult and unpopular with personnel, but Baker believes adapting to technology is easier than you might imagine.

“TargetSolutions offers a great dashboard of performance and its easy to read, the icons are easy to access, and the members generally find their way quite nicely throughout the system,” he said. The system has proven to be beneficial for Tulsa and when it comes to customizing and delivering content, Baker says the department has found TargetSolutions to be “hands above the competition.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS organizations. These solutions enable organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

TargetSolutions’ ISO Training Tracker Makes ISO Compliance Easier Than Ever


TargetSolutions ISO Training Tracker Allows for a Broad Variety of Functions, Condensed into a Central Reporting and Tracking System.


One of the most challenging times for training officers and fire administration officials comes when an Insurance Services Office (ISO) review is looming on the horizon. The ritual of the gathering-of-the-records begins, followed shortly thereafter by the intensive effort required to prepare the records, including those that need to be located or redone.

The end result is often hundreds of hours worth of personnel time.In the past, these have mostly been manual processes, but lets take a minute to talk about a relatively new solution that can automate the reporting of ISO requirements, as well as the delivery, tracking, and accountability of training required for various classes of personnel within ISO’s standards: TargetSolutions’ ISO Training Tracker. The primary component of this system, and the heart of the improvement it brings about, is the ISO Training Tracker. More than just the name implies, this application allows for a broad variety of functions, condensed into a central reporting and tracking system.

The ISO Training Tracker pulls together credentials, “tagging” capabilities (where training courses, also delivered and tracked by the TargetSolutions suite, can be marked as meeting compliance for a given standard), and “custom activities” (trackable assignments built specifically for a particular agencys requirements using the powerful built-in course creation tool), the ISO Training Tracker allows for at-a-glance updates on demand at any time.

The system also includes many ready-made training assignments covering ISO Driver Training, ISO Officer Training, ISO Hazmat Training, ISO Company Training and ISO Facilities Training.

Training requirements, arranged into convenient “buckets” (online training courses, combined with customized, instructor-led and drill-yard training activities) that were designed from the get-go to meet ISO requirements for each class.Assigning and tracking this training to your members is simple and intuitive, cutting down on the time and effort required to get “butts in seats” in terms of your contact hours for training.

With custom reporting capabilities, when the time comes to present your agency for certification or recertification, pulling together all of your records is as simple as a few clicks of the mouse. The Training Tracker also has reports created strictly for ISO requirements that are built-in.This helps to ensure a seamless audit, with much less time (if any) spent looking for additional required records during the process.And, since the training assignments are already available to assign to your members and have been constructed specifically for ISO compliance, you wont have to worry if your educational contact hours meet the necessary criterion for approval.

By bringing together an intuitive, user-friendly interface for both administrators and personnel alike, TargetSolutions Records Management System and Learning Management System, with the built-in powerful ISO Training Tracker, can streamline your training and records management expenses, ensuring high-quality, consistent training that can be brought to your personnel wherever and whenever they have time. This enables your agency to spend more of its time, budget, and personnel hours on the primary mission of serving the citizens of your community.



Free Trial Now Available!
Are you interested in test driving the industrys leading online training and records management system? If so, TargetSolutions is offering a free trial to FireRescue1s readers.

If you would like more information about how TargetSolutions can help your department, please click here.


About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS organizations. These solutions enable organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

TargetSolutions’ Sexual Harassment Courses Increase Awareness, Reduce Overall Liability

There are reportedly more than 11,000 charges of sexual harassment each year. The impact of these claims can be devastating, not just on the victim, but on lost work time and legal damages.

In fact, the U.S. Department of Labor estimates more than $1 billion is lost each year due to sexual harassment. For public entities, these incidents can be crippling.

That’s why TargetSolutions is a must-have risk management tool. Sexual harassment courses are built to help prevent costly incidents from ever happening. TargetSolutions offers more than 1,000 online training courses, including Sexual Harassment Awareness, Sexual Harassment for Supervisors and California AB 1825.

Organizations that are required by law to have all supervisors complete a two-hour sexual harassment course every two years can satisfy that requirement through TargetSolutions. In fact, as of July 2013, these sexual harassment courses have been taken more than 80,000 times by our clients.

Your organization can combine training with TargetSolutions’ pre-built Sexual Harassment Policy, which can be delivered electronically, requiring an e-signature and then tracked for recordkeeping purposes. With TargetSolutions, you’re able to ensure everyone in your organization understands the ramifications of sexual harassment.

If you have any questions about incorporating TargetSolutions’ Sexual Harassment Solution into your training program, please contact us today at (800) 840-8048.

New Course Released FERPA Protecting Student Privacy

School district staff members often find themselves with a large amount of confidential information at their fingertips, especially when it comes to students. Since confidential information is often sensitive and needs to remain private, it is critical school district staff members know how to handle this type of information in order to protect students privacy and avoid violations. With this in mind, the Family Educational Rights and Privacy Act (FERPA) was instituted.

Earlier this month, TargetSolutions released FERPA: Protecting Student Privacy, which covers all aspects of FERPA, including the type of private information it pertains to and special exceptions to the law.

“Due to the amount of requests from risk pool clients for this type of course, in addition to the government creating an act based on protection of student privacy, we felt compelled to build a course that would help protect our clients from privacy related lawsuits,” said TargetSolutions Content Architect Jeremy Lynch.

This concise, interactive course provides an overview of FERPA and breaks down the law into case studies and lessons that cover common complaints, violations, and exceptions. Most importantly, the course covers how to get the right information out to the agencies that need it during emergency situations, while still protecting students privacy.

If you have any questions about this or any other course in TargetSolutions online training catalog, please contact us today!

FERPA: Protecting Student Privacy is the latest addition to TargetSolutions’ course catalog.


TargetSolutions Honors Our Fallen Firefighters

TargetSolutions considers itself extremely fortunate to serve the heroes who do so much for our communities. Emergency responders show their courage, selflessness and valor every single day.

That’s why everyone at TargetSolutions was so devastated by the recent events in Arizona, as well as California. The heartbreaking Yarnell Fire took the lives of 19 members of the elite Granite Mountain Hotshots firefighting crew. This tragedy has left everyone connected to the fire service in sadness. Also, last week here in Southern California, a CAL FIRE firefighter, Christopher Douglas, was fatally injured after being struck by a passing car while answering an emergency on a local highway.

TargetSolutions would like to take this opportunity to send our most sincere condolences to the friends, families and members of the fire service who were so deeply impacted by these terrible tragedies.

Please help us in supporting the National Fallen Firefighters Foundation by providing a monetary donation to assist the survivors and coworkers of the heroes who have died in the line of duty.


So far this year, there have been 66 firefighter fatalities. Our prayers are with all of them. If you would like more information on the firefighters lost in the line of duty, please visit the U.S. Fire Administration’s website.

>> Jonathan W. Burgess, South Alabama Regional Airport Fire Department
>> Matthew J. Porcari , Owego Fire Department
>> Gregory Pickard, Bryan Fire Department
>> Eric Wallace, Bryan Fire Department
>> Claudia Sokol, Diligence Fire Company No.1
>> David Schnepp, Carter’s Valley Fire Department
>> Nate Fruin, Mattawan Fire District
>> Scott Morrison, Knotts Island Volunteer Fire Department
>> Christopher Brown, Hudson Community Fire Protection District
>> Donald Mize, League City Volunteer Fire Department
>> Lonnie Nutt, Marietta Fire Department
>> George A. Turner, Jr., Jericho Fire Department
>> Michael L. Broz, Dorchester County Fire Rescue
>> Jeffrey Scheuerer, New Jersey Forest Fire Service
>> Michael R. Goodwin, Sr., Philadelphia Fire Department
>> John M. Janos, City of Binghamton Bureau of Fire
>> Harold Hollingsworth, Fort Osage Fire Protection District
>> James B. Clark, Bedford Fire Department
>> Lawrence A. Stone, West Union Community Fire Protection District
>> Morris Bridges, West Volunteer Fire Department
>> Cody Dragoo, West Volunteer Fire Department
>> Joseph Pustejousky, West Volunteer Fire Department
>> Douglas Snokhous, West Volunteer Fire Department
>> Robert Snokhous, West Volunteer Fire Department
>> Rodney P. Miller, Loganville Fire Company
>> Dale S. Queen, Oak Ridge Volunteer Fire Department
>> Gene Kirchner, Baltimore County Fire Department – Reisterstown Volunteer Fire Company
>> Daniel Davidson, Sacramento Ranger District of the Lincoln National Forest
>> Stanley Martin Jr., Springfield Volunteer Fire Department
>> Brian Woehlke, Westland Fire Department
>> Albert A. Nejmeh, Tacoma Fire Department
>> Brad Harper, Phoenix Fire Department
>> Stanley A. Wilson, Dallas Fire-Rescue Department
>> Robert Bebee, Houston Fire Department
>> Robert Garner, Houston Fire Department
>> Matthew Renaud, Houston Fire Department
>> Anne Sullivan, Houston Fire Department
>> Luke Sheehy, U.S. Forest Service Pacific Southwest Region
>> Tony Barker, Mountain View Volunteer Fire Department
>> Edward C. Vanner, Jr., 143d Fire & Emergency Services, Quonset ANG Base R.I.
>> Thomas Burley, Youngstown Volunteer Fire Company
>> Katrina Sims, Atlanta Fire Rescue Department
>> John T. Appleton, Malden Volunteer Fire Department
>> Andrew Ashcraft, Prescott Fire Department
>> Robert Caldwell, Prescott Fire Department
>> Travis Carter, Prescott Fire Department
>> Dustin Deford, Prescott Fire Department
>> Christopher MacKenzie, Prescott Fire Department
>> Eric Marsh, Prescott Fire Department
>> Grant McKee, Prescott Fire Department
>> Sean Misner, Prescott Fire Department
>> Scott Norris, Prescott Fire Department
>> Wade Parker, Prescott Fire Department
>> John Percin, Prescott Fire Department
>> Anthony Rose, Prescott Fire Department
>> Jesse Steed, Prescott Fire Department
>> Joe Thurston, Prescott Fire Department
>> Travis Turbyfill, Prescott Fire Department
>> William Warneke, Prescott Fire Department
>> Clayton Whitted, Prescott Fire Department
>> Kevin Woyjeck, Prescott Fire Department
>> Garret Zuppiger, Prescott Fire Department
>> Christopher Douglas, CAL FIRE / Riverside County Fire Department
>> Mickey Yates, Greenfield Volunteer Fire Department
>> John Austin, City of Quincy Fire Department
>> Dennis Long, Idaho Department of Lands – Maggie Creek Forest Protective District

The National Fallen Firefighters Foundation is a 501(c)3 nonprofit organization. If you would like more information, please click here.

Auto Renewal for Credentials Makes Platform Management More Convenient


Easily Schedule Ongoing Credentials to Automatically Renew and Eliminate Unnecessary E-mail Alerts with New ARC Enhancement

If you are spending too much time managing your user’s credentials, you are going to love our latest platform upgrade. The new Auto Renewal tool inside Credentials Manager, which is now available, makes records and information management with TargetSolutions even more efficient.

In the past, credentials that contained online safety training courses with expiration dates, needed to be manually changed to reflect new dates after being completed. This was especially time consuming for larger organizations with dozens of employee training records. This new enhancement enables credentials to be automatically renewed with just a few simple clicks on the new Credentials Options page.

Platform managers will be able to choose to have credentials automatically renew immediately after final requirements have been completed, or wait until the credential’s expiration date. Once all requirements are completed, the credential sits in a “complete” status until the date of expiration, when it automatically renews. This “complete” status applies to all credentials, not just those set up to automatically renew.

“The Auto Renewal enhancement increases the platforms ability to run itself after implementation,” said TargetSolutions’ Product Manager Misty Pratt. “It also corrects several issues users experience with credentials and alert e-mails. While these changes are simple in concept, they represent a huge leap in the usefulness of Credentials as a whole.”

Alerts can now be created to notify users and platform managers that the requirements of a credential have been completed. Additionally, once a credential’s requirements have been fulfilled, administrators and users will no longer receive e-mail alerts and the credential will no longer appear in the user’s schedule.

Platform users will appreciate a reduction in e-mails, as well as less clutter on their home page alerting them to credentials that have already been completed.

“These changes were some of our most commonly requested enhancements and were happy to be able to release them,” Pratt said. “We’re constantly striving to implement changes requested by our clients. These changes in particular are excellent for the platform and we think they will be universally appreciated.”

The new Credentials Options page gives platform managers more flexibility in the viewing and editing of credentials by users, including a setting to completely hide a credential from the users schedule and a much more granular set of editing options.

“Every decision we make is meant to make the platform more user friendly,” Pratt said. “We believe that’s what this newest Credentials upgrade accomplishes.”

If you have any questions about this new release, please don’t hesitate to contact us today.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS organizations. These solutions enable organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Looking to Remain Organized, Efficient and Compliant, Canadian Department Turns to TargetSolutions

Mississauga Fire and Emergenc Services

Mississauga Fire and Emergency Services was originally established in 1974. To this day, it carries the same mission statement: To protect life, property and the environment in Mississauga from all perils, through education, prevention, investigation, training, rescue, fire suppression, dangerous goods containment and life support services.

The department’s responsibilities include serving more than 740,000 citizens spread across 288-square kilometers. With a team of 616 members across 20 stations, the department responds to more than 25,000 calls per year.

In order to properly protect the community, Mississauga must be well-trained and well-prepared for duty every day. The department implemented TargetSolutions in October of 2006 to help remain organized, efficient and compliant. To that effect, the industry’s leading online training and records management system has complemented the department’s hands-on training techniques, while replacing a paper-based system for maintaining compliance records.

From the beginning, our main interest was streamlining recordkeeping, said Matheson. The ability to easily produce training reports was our initial need.

Although TargetSolutions is based in the United States, its platform’s capabilities stretch beyond its borders. That’s why Global Risk Innovations works to bring the powerful training management tools to departments like Mississauga in the Canadian market. Division Chief Shawn Matheson, who is responsible for all of Mississauga’s various training needs, has found value in the platform.

Mississauga has benefited from TargetSolutions’ reporting functionality, specifically the ability to create detailed reports of completed training activities. TargetSolutions provides innovative tools that allow departments like Mississauga to consistently distribute training material. The department is even able to take real-life incidents and turn them into online courses.

“We recently responded to a house fire that had a lot of different outcomes as far as lessons learned for our staff. We were able to take pictures and information from that incident and turn it into a custom activity course by importing a PowerPoint slideshow onto TargetSolutions.”

Shawn Matheson, Division Chief

Matheson also mentioned the department’s use of custom tests to enhance the learning experience for personnel. Custom tests provide an excellent way to ensure that the employee adequately understands the course material and is proficient in that particular area.

“We are able to create various forms of learning and then back up the material with a quiz,” Matheson said. “The custom activities that we create on the TargetSolutions platform become part of our annual training curriculum. We have a certain amount of training that we expect from our firefighters on a continuing education basis and a large portion of that is going out on the TargetSolutions system.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS organizations. These solutions enable organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.