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Help Section Inside TargetSolutions Features Live Chat Functionality

Did you know TargetSolutions provides three levels of support? If you ever have questions about operating the platform or need additional help or training, we are here for you through our online Help System, which is accessible through the platform; our toll-free (800) line; and our Live Chat functionality.

You can find answers to most questions through the Help System, including videos and step-by-step instructions, but you can also access our support team through the Live Chat feature.

Upon accessing the Help tab within the platform, you will be brought to the Help System’s home page. If you are interested in communicating with a representative at TargetSolutions via Live Chat, click on the Ask an Operator item on the bottom right of the screen (pictured below). Live Chat is available Monday through Thursday from 8 a.m. to 5 p.m. and from 8 a.m. to noon on Fridays.

To access our knowledgeable support staff via phone or e-mail, you can reach us at (800) 840-8048 or support@targetsolutions.com. We are here to serve you and assist in any way possible!

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User Selector Tool Undergoing Improvements

TargetSolutions knows your time is valuable. We are currently working on optimizing a key tool in the platform to make your experience even faster. The User Selector tool exists as part of many administrative tools including Create New Assignments, Record Completions and more. Not only are we upgrading the technology used to build the User Selector tool, but we are also improving the interface design to increase clarity and remove repetitive steps that can slow down your task.

The development team has similar optimization plans for other areas of the platform. When asked why the User Selector tool was the first to be completed, Software Engineer Manager Dustyn Borghi replied: “Almost everything our platform does has to do with user selection, so having the ability to find users and find them quickly is paramount to daily operations.”

Look for these improvements in the coming months.

 

 

After Hearing From Clients, TargetSolutions Makes Improvements to File Upload Feature

TargetSolutions is dedicated to customer satisfaction and as a result we are continually releasing feature enhancements. In fact, the majority of our platform was built based on client feedback and enhancement requests. Our clients are welcome to request a new feature or improvement at any time.

We recently launched a series of new functionalities, including an improved file upload feature, based off the feedback from clients. The changes allow multiple files to be uploaded at once and then managed and updated from a single page. Our clients have quickly discovered the new feature to be convenient, user-friendly and efficient.

The File Center is a password-protected online location for managing organizational resources, including files, links and videos and it is now better than ever!

For questions about our File Center, contact us today at (800) 840-8048.

TargetSolutions Offers Content for Law Enforcement

At TargetSolutions, our company motto is to serve heroes every day, and we are happy to announce we have expanded our service to another vital branch of the public safety community: law enforcement. With dozens of course offerings that incorporate high-definition video and new interactive features, we are well equipped to deliver exceptional content for law enforcement officers. These new courses cover a variety of topics, including gang dynamics, defensive-driving strategies, active shooters and much more.

With the recent growth in our course catalogs, we remain committed to maintaining and creating relationships with accrediting organizations. This ensures the content for law enforcement we’re delivering is relevant and up to the latest standards in your region and for your profession. We will continue to increase our number of accredited courses for law enforcement, including recent approvals in Nevada and Oklahoma.

Please click here to find our course catalog for law enforcement.

 

Upgrades to File Upload Tool in File Center Make Data Storage More Efficient with TargetSolutions

TargetSolutions clients can attest to the number of upgrades we have made to the file upload tool in the File Center over the years. And recently we did it once again. Using the newest, blazing fast technology, we have created a tool that allows multiple files to be uploaded at once and then managed and updated directly from the upload page. This screen shot below shows the new File Center’s enhanced interface.

Not only that, we have changed the way files are viewed during processing, making it easier to tell when files have been successfully uploaded.

File size restrictions have been removed, as has the session timer limits of the upload page. That means that you can upload a large file and there is no risk of being logged out due to inactivity. For more information about the new capabilities of the file upload tool, check out the File Center section of our Help System inside the platform.

TargetSolutions’ Upgraded Help Section Provides Valuable Resources for Admins, Users

Have you visited our upgraded Help section lately? TargetSolutions’ comprehensive Help section is a great tool for supplemental training and tutorials on how to operate the platform. We have focused on making the Help section user-friendly, providing you with detailed step-by-step instructions and video tutorials on all of the applications available in the site.

It is our mission to provide valuable support to all of our clients. We want your experience with TargetSolutions to be a successful one. We encourage you to explore the upgraded Help section and see for yourself! To get started, please click on the Help tab inside your organization’s customized TargetSolutions site. A new window featuring the Help section will open (pictured below).

Browse Home Page Support is targeted toward standard users while Browse Administrator Support provides administrators with FAQs on commonly asked questions and step-by-step tutorials about operating the applications within the site. Watch Video Tutorials provides you with video tutorials on all of the applications. There is also a Live Help section that enables users and admins to chat with a TargetSolutions support team member. This feature is available Monday to Thursday from 8 a.m. to 5 p.m. (PST) and on Fridays from 8 a.m. to noon (PST).

For more information on any of these tools, please feel free to contact TargetSolutions toll-free at (800) 840-8048.

Interactive Lessons Make TargetSolutions’ Content More Engaging

Online training and e-learning has evolved from a static, read-and-click format to one that is video- and multimedia-based and TargetSolutions is exploring all the flexibility and creativity the improved formats offer to a students learning environment.

Recently, TargetSolutions had a user request to lengthen and improve the content of one of our sexual harassment courses. Rather than downplay the need to revise the course, we looked at it as an opportunity to make some of our content better.

With the help of an Articulate product called Storyline, TargetSolutions is adding more interactive lessons making content engaging. We are looking to utilize drag-and-drop functionality, as well as combine static files into a more video-driven display of information.

TargetSolutions strives to deliver content in a format users will enjoy. At the same time, the learning environment must be taken into account so as to not become a distraction. While the development of this type of content is a little more time-consuming, TargetSolutions is confident the end result will have users coming back for more.

“Request a File” Functionality Assists Tracking of Offsite Training

We have recently received a few calls from clients wondering about the new Request a File component in Activities Builder. This new functionality was added a few months ago as an especially handy feature for tracking offsite training.

The Request File component enables administrators to require the user attach a file to the activity before they are able to complete it. In the past, users would have to record the training in TargetSolutions and then hand the physical certificate to the training officer or other administrative personnel.

Now, the user can scan the certificate and the Administrator can view it right from the TargetSolutions platform!

Publish Articulate Presentations as SCORM Courses with TargetSolutions

Attention all clients using Articulate Presenter! Did you know you can publish Articulate files as SCORM courses? Publishing your presentation as a SCORM course enables you to set the minimum amount of time a learner must spend with the content before being able to finish the course and receive credit. You can also build a test using Articulate’s test-building tool (QuizmakerTM) and have the scores populate in your completion reports.

The TargetSolutions platform supports SCORM compliant courses from all sources, but the easy to use Articulate platform makes creating them a cinch! No coding experience is required, simply follow these instructions to publish your Articulate presentation as a SCORM course. For information on how to upload the course, log in to your TargetSolutions account, select the Help tab, Browse Administrator Support and then search “Articulate.”

Do not have Articulate? Check out this link and then contact your Account Manager to purchase the program through us at a discounted rate.

TargetSolutions Embraces NAEMSE Standards

The National Highway Traffic Safety Administration has published a new set of guidelines for EMS education and training and TargetSolutions is implementing the changes.

Previously under the Department of Transportation, the NHTSA’s shift to the National EMS Education Standards formally took place in 2009. Since then, agencies throughout the nation have been gradually incorporating the new guidelines into their training, including TargetSolutions.

Updates to our EMS catalog will include terminology changes, the introduction of new skills and information, and augmented content that will provide a more comprehensive overview of each course topic.

TargetSolutions strives to address the precise knowledge and skill sets specific to each level of pre-hospital care provider. Under the new NAEMSE standards, TargetSolutions will be better able to deliver accurate information to EMS professionals everywhere, so they can safely and effectively do their job.