Technology with a Purpose

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Meet the Team: Get to Know Melissa Carranza

Melissa CarranzaMelissa Carranza joined the TargetSolutions team as a client services representative in February and although it’s only been a short while, she feels right at home. Born and raised in San Diego, California Melissa loves hiking and enjoying the outdoors when she’s not in the office.

Melissa’s previous experience has helped her thrive in her position at TargetSolutions. She’s worked as a patient services representative at Scripps Hospital and as technology support for Mitchell International Inc., a provider of software for the automotive industry to manage collision and medical claims. Melissa enjoys helping others and appreciates that she can make online training easier for first responders and everyday heroes.

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All-New TargetSolutions Course: Effective Groundwater Supply Management

 

TargetSolutions is excited to announce an all-new course: Effective Groundwater Supply Management. This dynamic, video-driven course provides water industry professionals with up-to-date training they need to utilize and maintain groundwater sources.

Effective groundwater supply management is essential if groundwater resources are to remain viable for generations to come. Currently, groundwater volume exceeds the volume of fresh surface water by 20:1 and groundwater accounts for nearly half of the United States’ drinking water.

TargetSolutions’ all-new course from RedVector, Effective Groundwater Supply Management, provides water industry professionals with the up-to-date training they need to utilize and maintain groundwater sources without producing harmful effects.

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TargetSolutions’ EMS Training Catalog Undergoes Major Boost

 

TargetSolutions is excited to release EMS HazMat Medical Emergencies Advanced. This all-new course features the latest innovations in online training and is accepted by CAPCE. In addition, TargetSolutions has enhanced three additional titles, including EMS Infectious Disease Control, EMS Understanding the Basics of ECGs, and EMS Operating an AED.

For EMS providers, executing the proper procedure, safely and effectively, makes all the difference in protecting patients and themselves. TargetSolutions’ comprehensive EMS continuing education catalog delivers more than 160 hours of accredited training for EMS personnel. As part of TargetSolutions’ efforts to provide a modern training experience, TargetSolutions released an all-new course, EMS HazMat Medical Emergencies Advanced, and updated three pre-existing courses.

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TargetSolutions Updates Sexual Harassment Training to Comply with California’s Senate Bill 396

Sexual harassment not only causes a hostile work environment, but the United States Department of Labor estimates it costs organizations around $1 billion in damages each year.

In 2017, the state of California passed a new Senate Bill (SB 396), which requires organizations with 50 or more employees to provide training on harassment based on gender identity, gender expression, and sexual orientation. This new law is an addition to AB 1825 that requires mandatory sexual harassment training for supervisors who work for companies with at least 50 employees.

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Why Computer-Based Training Systems Make Sense for Fire Departments of All Sizes

No matter the department size, all fire departments are faced with hundreds of hours of mandated training that simply cannot be managed solely with traditional training and recordkeeping methods. Implementing a web-based Learning Management System (LMS) improves a department’s ability to deliver, track and report all training types.

Metro Fire Department Online Training

TargetSolutions is at the forefront of online training for fire departments and offers a cost-effective, powerful solution for departments ranging from metro-sized fire departments to smaller volunteer agencies.

TargetSolutions fulfills the basic training needs of all fire departments with a robust course library of more than 450 hours of firefighter training and 160 hours of accredited EMS continuing education. However, as each department has unique challenges, TargetSolutions includes user-friendly, innovative applications for a customizable training experience that is specific to the needs of personnel.

Find out why TargetSolutions is the right choice for every fire department:

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Get to Know TargetSolutions Client Services Representative: Eric Helton

Meet the Team Eric HeltonEric Helton was welcomed into TargetSolutions as a Client Services Representative last August. Born and raised in sunny San Diego, Eric grew up playing sports outdoors and continues to love basketball and football.

Before becoming a TargetSolutions team member, Eric worked with clients one-on-one as a Satellite Technician for DirecTV. His initial interest in TargetSolutions stemmed from his background in Criminal Justice, which he studied at Miramar College and San Diego State University. He appreciated the ability to help professionals train to protect communities across the country.

After working at TargetSolutions for a few months, Eric discussed how he enjoys coming into work and collaborating with the client services team to help customers. “It’s an honor to be a part of something bigger and serve those who serve,” he remarked.

Get to know Eric Helton better with this Q-and-A:

What is your favorite food?

I like pretty much anything but if I had to pick a favorite, steak!

What is your favorite movie?

It’s a tossup between Gladiator and Troy. Depends on how I feel that day.

What is your favorite genre of music?

Hip-hop/rap.

If you could travel anywhere in the world, where would you go?

I’ve always wanted to go to Italy.

What is your idea of a perfect weekend?

Grabbing a drink with my friends and enjoying some good food!

Do you prefer cats or dogs?

Dogs by far (I’m allergic to cats)

What is your favorite sports team?

Dallas, Mavericks.

What is your favorite flavor of ice cream?

I love Oreo!

What is your favorite type of weather?

I actually like cold and gloomy weather. Probably because it’s never gloomy in San Diego.

Do you have any pets?

I have 3 dogs. A pitbull, french bulldog and a boston terrier.

Fun fact about yourself:

I can speak Vietnamese.

ISO Updates Require Simple Adjustments to Your ISO Credential in TargetSolutions

By making these simple updates to your ISO credential, your department will be current with changing ISO requirements and ready for its next training review. 

Is your department using TargetSolutions to track ISO training hours? Updates in ISO training criteria and new courses in the TargetSolutions’ platform require simple adjustments to your department’s ISO credential. These easy updates will help your team prepare for its next ISO audit.

The most recent ISO credential updates include:

  • Daily SCBA / PPE Checks Removal from ISO
  • Updated Community Risk Reduction Training Qualifications (Inspector, Investigator, Life Safety Educator)
  • Addition of New Courses from RedVector
  • Inclusion of New NFPA and RT-130 Content from 2017
  • Organization of LearnSmart Courses (should not be used in ISO credential)

Daily SCBA/PPE Checks Removal

As Daily Apparatus Checks were removed from ISO training standards in 2013, daily SCBA and PPE checks no longer count toward ISO training. While these routine checks are critical to the safety and effectiveness of fire departments, they do not qualify as a training activity. These checks should be removed from your ISO credential to keep your mandatory training bundles organized.

Updated Community Risk Reduction Training Qualifications

When tracking training for Community Risk Reduction Training requirements (Fire Inspector, Fire Investigator and Fire Life Safety Educator), it’s important to note that a course or activity cannot count toward more than one qualification. “Double dipping” is not be accepted by the ISO when analyzing your department’s training hours. Therefore, to ensure your personnel are fulfilling the appropriate number of hours for their certifications, make sure to organize your “buckets” in the ISO credential.

Addition of New RedVector Courses  

TargetSolutions received 34 new courses from RedVector, which like TargetSolutions is a brand under Vector Solutions. These courses provide a refreshing training experience with online lessons new to your department’s personnel. Incorporating new courses into your ISO credential keeps annual training from becoming routine and monotonous. To add these courses, simply tag them according to the appropriate category and add them to your credential in Manage Credentials.

Inclusion of 2017 NFPA Content and RT-130 Wildland Refresher Training 

In 2017, TargetSolutions added a new video-driven training series to highlight key learning objectives for fire departments. These courses written to NFPA standards include the NFPA 1410 series, which received silver honors for the Brandon Hall Group Excellence in Learning Award. While your company may have already completed these courses, it’s important to add and sort them into your ISO credential “buckets” to receive ISO training credit.

Organization of LearnSmart Courses

While TargetSolutions’ courses for IT & Security, Business Skills and Office Productivity certainly deliver value to your administration team, they do not count toward ISO training. To keep your ISO credential as simple as possible, refrain from adding LearnSmart courses to company officer buckets and remove any existing courses. Rather than cluttering your ISO credential, perhaps create a separate credential with LearnSmart content for career pathing purposes.

For more information on TargetSolutions’ ISO Training Tracker, please check our online help system.

 

 

TargetSolutions Revises Water Industry Advanced HAZWOPER Awareness Training Series

TargetSolutions’ four-part series, Advanced HAZWOPER Awareness, uses video-driven content and engaging imagery to help water industry professionals review crucial procedures for handling hazardous materials.

When it comes to working with hazardous substances or being exposed to other health or safety risks, organizations need a Hazardous Waste Operations (HAZWOPER) training program that can be easily delivered and renewed on an annual basis.  TargetSolutions’ 4-part Water Industry Advanced HAZWOPER Awareness series, in the water and wastewater training catalog, addresses the specific requirements for water industry professionals with an eight-hour refresher training. With a fully updated interface and new content upgrade, employees taking the modules are more engaged and can better understand procedures.

Advanced HAZWOPER Awareness is now delivered in a video-driven format with a course host to guide learners through each lesson. To maximize retention of the courses, the modules’ images and text were also updated with all-new material with the assistance of subject matter experts.

Upon completing the eight-hour series, employees will have completed the following objectives:

  • Review Hazardous Substances and Regulations
  • Gain an understanding of Material Safety Data Sheets (MSDS)
  • Recognize how hazardous substances are labeled, placarded, and identified
  • Gain an understanding of the health effects of dealing with Hazardous Materials and Waste
  • Review basic toxicology and the routes of exposure into the human body
  • Understand how to control exposures using Personal Protective Equipment (PPE)
  • Review the emergency responder’s role
  • Review the Incident Command structure

“In the water industry, proper safety measures around hazardous materials protect both employees and the public. TargetSolutions’ newly revised advanced HAZWOPER series is led by an instructor and is designed for water industry personnel and the hazardous situations they frequently encounter.”

Bryan Fitzgerald, Content Manager, TargetSolutions

As employees progress through the objectives, in-course quizzes check for comprehension and an end of course exam with a minimum passing score proves competency in the subject. In addition to TargetSolutions’ Water Industry Advanced HAZWOPER Awareness series, an assessment of the hands-on performance of work tasks is also necessary and should be procured through your management or training coordinator.

For questions about TargetSolutions’ updated HAZWOPER series, please contact us today (800) 840-8048!

Help Center Revamped with Platform Best Practices for Setting Up TargetSolutions

As the leading Software as a Service (SaaS) training management system for public entities, TargetSolutions is focused on continuously improving its powerful applications to help agencies streamline training and track compliance.

Five new videos were recently added to TargetSolutions’ Help System. These videos cover best practices on how to maximize TargetSolutions’ most utilized training tools. The HD-quality videos provide tips and tricks for scheduling, delivering and tracking training.

Here’s an overview of each video lesson:

CredentialsBest Practices for TargetSolutions Platform

With TargetSolutions’ Credentials application, you can deliver important assignments as a bundle. By building credentials for mandatory training, platform managers and users can easily track training progress and stay ahead of expiring licenses or certifications.

Watch Video >

Reportable Components

Reportable Components allow platform managers to record the training information you need for activities. Track training data with customizable features and simplify the reporting process with drop-down menus and other automated answers.

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Activities Builder

When creating and naming activities inside the Activities Builder application, consistency is key to staying organized. Develop a naming structure that makes sense for your organTargetSolutions Platform Best Practicesization, create broad categories and make subfolders for specific activities.

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File Center

As the resource library for your organization’s training, you should establish an organized system with broad folders and subfolders to keep access simple. Additionally, limit access to the File Center to ensure the integrity of your records.

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Setting Up Supervisors

Setting up supervisors helps administrators maintain training records and manage users’ training progress. When selecting supervisors, be sure to keep access simple and train them on their responsibilities before implementing TargetSolutions to the whole organization.

Watch Video >

For questions about TargetSolutions’ online training management system, please visit our Help System or contact us today (800) 840-8048!

Why You Should Attend One of TargetSolutions’ Upcoming User Group Training Workshops


TargetSolutions’ special user group training workshops present invaluable opportunities for attendees to meet with peers to exchange knowledge and learn new platform utilization tricks.

When exploring the vast frontier of learning management systems, chances are good at some point you will be invited to attend a user group. But what is a user group and what can it do for you?

A user group can be defined as a collection of people who meet to exchange information and views on a piece of software or technology. User groups occur every day around the world for every piece of technology imaginable, including video games, software, computers, and in this case, TargetSolutions’ online training and records management system.

2018-ts-firehouse-workshop-logo-digitalFor example, TargetSolutions holds a user group in downtown San Diego during the annual Firehouse World convention. This year’s event, which is now open for registration, will be hosted on Tuesday, March 6 at the Marriot Gaslamp Quarter, will connect TargetSolutions’ account managers with users of the platform in an opportune presentation of tips and tricks to demonstrate the system’s full potential.

Typically, user groups take on the form of specialty workshops composed of stations set up for users and account managers to engage in specialized one-on-one training and demonstrations. From coast to coast, more than 4,000 organizations using TargetSolutions communicate via phone or e-mail, so personalized face-to-face interaction is easily one of the most compelling benefits of such a workshop.

For those who have participated in past user groups, the takeaway is simple: such events enhance relationships and help to build new ones. TargetSolutions’ Regional Sales Manager Kegan Konrady, who is regularly in attendance for company-sponsored user groups, expressed such collaboration in even simpler terms: “It’s always good to be able to put a name with the face.”

An equally invaluable benefit for platform users at these events is the opportunity to interact with other attendees to learn how they use the system for their own organization. For example, the City of Roseville (Calif.) may use TargetSolutions’ online training management system differently than Oklahoma City Fire Department (Okla.).

However, bringing these two agencies together in the same room could undoubtedly reveal capabilities of the platform the other didn’t realize was possible. TargetSolutions is fully customizable and every agency will use it differently, hence why these types of events are the perfect outlet for organizations to learn how to maximize their technology.

Phil Coons, TargetSolutions’ Director of Sales (West), took it one step further by focusing the importance of the events to learn what matters the most to agencies based on geographic needs.

“They bring our clients together and we not only show best practices, but we can learn regionally what matters to the group and allows for cross-education in a peer-to-peer environment,” said Coons. “If there are individuals in attendance who are considering TargetSolutions for their own agency, they get a deeper understanding of TargetSolutions and how their peers are using the platform.”

Indeed, if a friend whose opinions you value recommends a movie, you may be more inclined to watch it. Likewise, if a neighboring fire department or city or government agency has been able to streamline their training with one consolidated online system and offers their stamp of approval, you may be more inclined to take their recommendation.

For more information on TargetSolutions’ training workshops, please contact us today at (800) 840-8046.