Technology with a Purpose

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TargetSolutions Is Proud to Serve Heroes Every Day

From the top of TargetSolutions, all the way down, employees here feel a tremendous sense of privilege for the opportunity we have to serve heroes everyday. We take pride in our clients and we are dedicated to making their lives a little easier.

One way we like to acknowledge and recognize every client we have is with our client wall. This wall, which is located in the main hallway of our San Diego-based office, consists of a large map covered in pins. Each pin represents a client we have. The pins vary in size and are color-based on the client type and size of the department. The red pins represent our Fire Departments, the blue pins are for the Police Departments, School Districts are represented with yellow, and green is for the Risk Pools and Water Agencies.

Every Friday we hold an informal ceremony at the map. All of our employees gather around as we add the pins of new clients we brought on over the previous week. Another portion of our client wall, aside from the map, is the client patches and photos. Over the years, we have asked clients to donate old patches or photos they have of their department. We then display these on the wall for everyone to see.

So, if you’re a client and have any extra patches lying around or awesome photographs that you would like to donate for our wall please send our way! It would be greatly appreciated!

Managing Users’ Profiles Is Now Easier, More Flexible

TargetSolutions has improved the Modify Users tool; which makes managing users’ profiles easier. This includes a brand new look for user profiles, as well as the ability for administrators and supervisors to change the usernames and e-mails of their users.

As a related change, administrators now have the ability to require e-mail addresses without requiring the address to be used as a username.

“The ability to make e-mail required for each user and still retain a unique username for login purposes was a highly requested feature. Some of these city-given e-mails have five acronyms and four periods in each one. They are long and a hassle to type in every time,” said Product Manager Misty Pratt. “Now the users are free to choose a unique username that is easier for them to remember and quicker for them to enter.”

TargetSolutions is also improving the My Profile section of all user accounts. The section will have the great new look and enhanced usability of the Modify Users application.

Documenting Training Is Easier for Bethpage Since Implementing TargetSolutions

Bethpage Fire Department no longer has trouble deciphering what training has been completed thanks to TargetSolutions’ computer-based training management system.

The Bethpage Fire Department has proudly served the citizens of Bethpage, N.Y., since 1910. More than 100 years of dedicated service demonstrate the department’s commitment to the people, as well as its significance to the community. With 190 members divided amongst three stations, Bethpage is responsible for protecting a population of more than 30,000 people and covering an area of 7.8 square miles. It takes a well-trained, cohesive department to respond effectively to more than 1,800 calls per year.

It all starts with having the right people in the right place – people who are continuously looking for ways to maximize productivity. In order to operate as efficiently as possible, Bethpage implemented TargetSolutions, the industry’s leader in web-based training and records management, in 2008.

Joseph Minogue, the Chairman-Board of Fire Commission, says the online platform has delivered the tools needed to train and document training more efficiently.

“Before we started using TargetSolutions, it was tough to get everyone’s annual training documentation filed without missing something,” said Minogue. “TargetSolutions makes everything easy to document and easy to pull out.

“It’s a great management tool to make sure everyone is staying on top of his/her training. TargetSolutions is also a way to reach across generations. The newer generation of tech-savvy firefighters and the firefighters who are not so tech savvy, are having new dialogue.”

The difficulties Bethpage faced before implementing TargetSolutions are common for departments without powerful records management tools. Knowing for certain who did what and when they did it can be tedious and taxing when trying to chase down a paper trail. Bethpage knew it had to find a viable solution to eliminate this problem.

Like any department, complying with state requirements is a top priority for Bethpage. Commissioner Minogue says TargetSolutions has not only helped with the documentation of state-required training, but also provided tremendous flexibility in the use of training programs for company officers and has enhanced communication throughout the department.

Company officers utilize TargetSolutions’ publicly shared resources, as well as department-created libraries to give members an educational foundation. And sending out memos to personnel – and being assured they received the information – is simple and reliable. The platform’s e-signature check box allows employees to let it be known that they have reviewed the message.

“Overall, the Bethpage Fire Department is pleased with what it has seen from TargetSolutions. It’s a great program and it works. TargetSolutions offers a convenient, cost-effective method for recordkeeping and getting training messages out.”

Joseph Minogue, Chairman-Board of Fire Commission

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Customize Your Organization’s Online Training Courses with the Course Library Application

The Course Library application provides administrators with the ability to easily and efficiently customize TargetSolutions’ online training courses. From the Course Library, administrators can view course descriptions, upload and edit attachments, make courses self assignable, add tags, as well as set timers and passing grades for courses.

With this application, administrators will select the course they wish to modify and then customize it with the course settings feature. This is a useful, easy-to-maneuver tool that gives administrators the ability to change a setting for one course, or apply it in bulk to a group of courses.

If an administrator has an internal document that applies to a course they are administering through TargetSolutions, they can easily attach it to the course so it becomes a part of the course experience.

The Course Library is very beneficial for administrators looking to customize TargetSolutions’ online training courses. If you would like more information on this tool, please contact TargetSolutions today at (800) 840-8048.

Enhancements to TargetSolutions’ EDU Courses

A well-trained school district is healthier, safer and more productive. That is why TargetSolutions is focused on helping educators gain the knowledge they need to maximize safety and reduce liability in their institutions. At the end of the day, educators need training, too.

With that in mind, we are excited about the enhancements to TargetSolutions’ EDU Course Catalog is currently undergoing. Our most popular courses for school districts, including Sexual Harassment, Bloodborne Pathogens, and Ethics in the Workplace, are all undergoing a transformation. These courses, and many others, will be relaunched during 2013 featuring more interactive sequences, recent case study lessons and scenarios and engaging videos. We like to call it, training that makes a difference.

“Our EDU clients are unique and we are committed to creating content and applications just for them,” said Business Unit Manager Kelly Zielinski. “The relaunch of these titles is just the beginning. We have new courses in the works and look forward to releasing them in the coming months.”

TargetSolutions’ Cost-Effective System Helps Public Entities Decrease Liability Save Money

In today’s world, public entities have no choice but to watch their budgets. When investing in a web-based training management platform, they need to be confident they are making a prudent business decision. TargetSolutions gives fire departments and other organizations the opportunity to cost effectively and efficiently meet mandatory training requirements, eliminate unnecessary expenses and manage risks.

Here are some of the benefits of TargetSolutions:

Reduce Costs: Decrease pricy instructor-led training sessions and expenses, including overtime and fuel charges. Eliminate the need for rescheduling expensive training events when employees miss mandatory live events.

Improve ISO Rating: Preparing for an audit by ISO can be grueling. TargetSolutions simplifies it with ready-made training activities built for ISO and the ultimate tracking system. When ISO comes to analyze your records, you’ll be ready.

Reduce Claims: TargetSolutions’ training courses have proven to change unsafe behaviors that lead to injuries and other claims. Our catalog features critical sexual harassment training that will eliminate damaging and costly lawsuits.

Decrease Liability: It can be extremely difficult monitoring licenses and credentials for an entire department. With TargetSolutions you will always know your employees status. Alert notifications keep things like critical licenses from expiring.

Training Efficiency: As we all know, time is money. With TargetSolutions, training is simplified for everyone. Scheduling, assigning and monitoring training is easier than ever for administrators. And 24/7 access to platform helps users maximize their time.

Tools & Resources: Continuing education for EMS can be expensive. TargetSolutions features more than 160 hours of accredited courses in its library. Plus, Community Resources offers content from other organizations for all types of training.

If you’d like to learn more about how TargetSolutions can help your department reduce costs, please check out our Cost Savings Calculator. This tool will help you estimate how much savings your department can achieve with TargetSolutions’ powerful training management system.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

TargetSolutions Announces Several Changes to Its Client Services Team’s Coverage

TargetSolutions is excited to announce a few changes to its Client Services team. Account Managers Kegan Konrady and Ann Gruetzmacher, as well as Account Specialist Kate Fishman, are now covering new territories.

Konrady will be serving as the primary account manager for the state of California. He will also support Nevada and Hawaii.

Gruetzmacher, who already covered the Great Lakes, Northeast, and the South, will now additionally provide service to the Mid-Atlantic (Kentucky, North Carolina, Tennessee, Virginia and West Virginia).

Fishman, who was recently promoted to account specialist, will be picking up Gruetzmacher’s previous territory in the Midwest (Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, Oklahoma and South Dakota).

The Client Services team is very excited about the changes and we feel confident that each team member is a great fit for their new region, said Client Services Manager Jennifer Antinone. We are dedicated to service and keeping our clients happy and we are looking forward to 2013 being a successful year for our company, as well as our clients.

If you have any questions about the changes, or operating the TargetSolutions platform, please do not hesitate to contact us today. Our team is available to answer questions during normal business hours at 800.840.8048. After-hours emergency support is also available.

Wheat Ridge Fire Department Looks to TargetSolutions for Tracking Critical Training Hours Certifications

In 1926, the Wheat Ridge Fire Department began serving the citizens of Colorado under the basic principle of service before self. The department has recently reinforced its commitment to the community by adopting a new mission statement: Doing the Right Things at the Right Times for the Right Reasons.

In order to carry out its goals, the entire department must be well-organized, well-trained and well-prepared to respond to a crisis in a moment’s notice. Battalion Chief Bob Olme manages the training division and ensures the department is reaching its maximum potential in those areas.

Olme began his career in the fire service in 1984 and is extremely experienced in many disciplines of the profession. He realizes the importance of comprehensive training and that’s why it made so much sense to begin using TargetSolutions, he said.

“TargetSolutions is a very strong platform for tracking certifications, hours and all of the things you need from a certification standpoint. It’s also a great way for us to keep track of records for ISO compliance,” said Olme, whose department implemented TargetSolutions in 2009.

In addition to superior tools for tracking training, Olme’s department benefits from uploading documents onto the platform for firefighters to view 24/7.

“SOPs come out and we put them on TargetSolutions. Everybody can reference them,” Olme said. “They’re permanent documents so people don’t have to chase paper anymore.”

In addition to the records management functions, Olme also assigns online courses to the firefighters.

“It supplements our hands-on training by providing a consistent knowledge base that we can roll out both to our career and volunteer firefighters simultaneously,” said Olme. It’s fairly self-taught, so if you’re on a busy schedule you’re able to do it at your will. It has been very successful for us both on the fire side as well as EMS training.

Olme has had experience with several different platforms and he says that TargetSolutions is the easiest to use.

“It’s a super strong platform that’s easy to use,” said Olme. “I don’t have a lot of administrative help, and I am still able to do it and stay up with it. If I can do it, anybody can.”

Even though it’s a user friendly platform, Olme reports that anytime he needs help, it is given to him by the excellent Client Services team at TargetSolutions.

“Whenever I need help, I get help,” he said. “I would certainly recommend TargetSolutions to anybody who asked me about it.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Tip of the Month: How to Import Files from Community Resources Application

The Community Resources application gives administrators the ability to access and share training videos, organizational policies, inspection forms, and more with other TargetSolutions clients. Administrators are able to import and distribute these resources to users through the Activities Builder.

There are two ways to locate videos in Community Recourses: Top Files and Top Videos and by searching. The Top Files and Top Videos are determined by a combination of popular views and resource ratings. The search engine provides the ability to browse the database of shared content, which is based off of keywords, as well as administrator-defined tags.

Once an administrator or supervisor locates a video in the Community Resources that they would like to share with their department, they can easily import the file with just a few simple steps. First, click the Import Resource button under the Resource Details section. The file/video will then transfer to the File Center into a folder labeled Imported Resources. The administrator can then attach the video or file to a custom activity to be assigned out to their users. It is as easy as that!

Without a doubt, Community Resources is one of TargetSolutions most useful applications. If you’d like more information on this tool, please contact your account manager.

TargetSolutions Offers Newly Approved Fire Content in Florida

We are excited to announce the expansion of our library of approved fire content in Florida by the Florida State Fire College. Our newly released First Responder Hybrid Vehicles Incidents course is approved, as well as the NFPA 1001 and NFPA 1021 course bundles being accepted for continuing education credits for Firesafety Inspectors and Instructors.

But TargetSolutions is not only able to deliver fire content in Florida, there are infinitely more benefits of the approvals.

This is going to be huge for many of our clients. Firefighters need 40 hours of fire recertification every other year. Now, we can go to departments and show them how we can help them meet all their required hours, including EMS, said TargetSolutions Regional Sales Manager Jeff Oathout.

Additionally, inspectors and instructors can receive credit for our 8-hour HAZWOPER refreshers, and the Emergency Response to Terrorism course fulfills four hours toward the Terrorism Pre-certification requirement for Fire Officers. These newly-approved titles facilitate TargetSolutions being able to offer a much wider variety of options for Florida Firesafety Inspectors and Instructors.