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The Fire Department ISO Training Tracker by TargetSolutions Came to Light in the Sunshine State

TargetSolutions’ ISO Training Tracker simplifies the tracking and reporting of ISO training hours.

TargetSolutions’ fire department ISO Training Tracker is helping fire departments all across the country prepare for their next ISO audit by the Insurance Services Office (ISO). But this powerful tool originated in Florida and many of the state’s departments are benefiting.

Tim Riley of the Dunedin Fire Department and the Pinellas County Training Group was instrumental in the creation of the application that helps simplify ISO reporting.

“We’re extremely grateful to Tim and the Pinellas County Training Group for giving us great insight and helping us create a robust application,” said TargetSolutions Director of Technology Alex Day. “Our platform wouldn’t be what it is today if not for feedback from clients like Tim Riley. Our ISO Training Tracker helps departments automatically accumulate the proper documentation for their next ISO audit. It makes the entire process easier.”

Riley was like most other training chiefs who have suffered multiple headaches preparing for a fire department ISO audit. The simple fact is that if records are not collected properly, departments will not receive Class 1 status from the ISO. But TargetSolutions offers a better way.

TargetSolutions provides access to customizable ISO tracking templates created with the help of Riley. After training officers have delivered these activities to employees, they can rest confidently knowing the industry’s leading records management system will automatically track completions and generate detailed reports, eliminating the hassle of searching through endless paper stacks and spreadsheets.

“This has really streamlined the process for ISO inspections,” Riley said. “In years past, you’d have to take all your records as best you could, pull everything out and pour through everything. But with the Training Tracker you can be proactive instead of reactive. You know the answers before ISO gets there. This keeps you from being blindsided by deficiencies in training records. It is an incredible tool. It really makes people’s jobs easier.”

Guy Keirn of the Pinellas Park Fire Department experienced similar results with TargetSolutions Training Tracker during his last audit in September of 2010.

“TargetSolutions has created a records system that clearly allowed our organization to comply (with its ISO audit),” Keirn said. “The process of completing the training section of the report for ISO was seamless. We were able to extract all required information and complete a comprehensive report for the ISO inspector.”

In addition to powerful tracking tools, TargetSolutions online fire training platform recently underwent a significant facelift. The interface is now more intuitive, according to Ken Treffinger of Sarasota County Fire Department.

“After seeing the new (TargetSolutions) platform, I was immediately impressed by the layout and the look that it presented,” Treffinger said. “Actually, I believe my first word after seeing it was wow! The new platform is sleek, professional and appears very user friendly.”

About TargetSolutions
TargetSolutions online training and records management system is the most effective way to enhance your departments training program. We are focused on helping organizations reduce costs, improve operational efficiency and maintain compliance. With cutting-edge technology and more than 700 courses in our library, we make training easy.

El Paso Fire Department Chooses TargetSolutions to Improve Training Efficiencies, Response Times

Like most fire departments, response times are critical for the El Paso Fire Department in Texas. The department’s standard of cover has a stated response goal of four minutes or less for all BLS calls and eight minutes or less for all ALS calls. The department is focused on beating those times on at least 90 percent of its runs, according to Strategic Planning Lieutenant Dennis Reglen. But it’s no easy task, especially when you consider the department serves a community with more than 650,000 residents spread out across 260-square miles.

Making this predetermined response time was growing exceedingly difficult, while simultaneously meeting federally mandated training provisions, Reglen said. The logistics of having units travel to the training facility for critical training activities, while also providing effective city-wide emergency response, was increasingly challenging for the department.

“The training needs to get done,” Reglen said. “But we also need to keep reliability of service in mind. We have expectations in our standard of cover, we have a goal and to meet that goal we need to keep units in their area as much as possible.”

With a clear objective in mind, El Paso Fire Department turned to TargetSolutions’ online fire training system. Now, with training provided by the industry’s leading fire department software, the department’s units are regularly positioned where they are most effective, Reglen said.

“Unit reliability was our biggest concern,” he said. “Given we have 75 units with nine, four-hour training sessions per year for each unit, it was required that we reduce our total unit availability by approximately 2,700 hours annually. TargetSolutions gives us the ability to keep our units in their response areas far more often.”

With a more convenient, flexible method for completing obligatory firefighter training requirements, the department is also benefitting from a more powerful record management system, Reglen said. The department was using a spreadsheet to track expiring certifications. But as most departments find, that was a recipe for disaster.

“We previously had no notification if an employee was about to miss a deadline,” Reglen said. “If they did, we didn’t know. Now, with TargetSolutions’ ‘Credentials Manager’ pushing everything, were much better off. That’s a huge factor for us. This system really helps us stay on track and notified rather than our old way of doing everything manually. The automated e-mail alerts help us tremendously.”

In fact, TargetSolutions’ innovative recordkeeping tools have Reglen much more confident in his department’s ability to score well during its next fire department ISO audit.

“I’m really excited about the ISO solution,” Reglen said. “ISO reports are such a big headache. It’s a lot of work getting ready for when the ISO team is going to be here. I think with this system it will be much easier. TargetSolutions’ (tracking capabilities) have cleaned up the process for us and we won’t have to depend on well-intended firemen anymore. TargetSolutions is making life easier. We’re not having to sit here and question whether our data is right or not.”

While the system has improved the department’s operational efficiencies, Reglen projects a significant improvement in its bottom line as well.

“Considering our units were traveling 645 times a year to our training facility for a total travel distance of 4,915 miles — coupled with rising gas prices, we anticipate a fuel savings of roughly $9,500 for fiscal year 2012,” Reglen said.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

TargetSolutions to Show Platform’s Capabilities at FDIC

This is an important week for the fire service community. One of the largest conferences of the year is now underway in Indianapolis.

FDIC, which is being held at the Indiana Convention Center & Lucas Oil Stadium, is running now through Saturday and TargetSolutions will be there when the exhibit hall opens Thursday. If you’d like to come by and check out TargetSolutions, the industry’s most powerful and innovative online training and records management system, please stop by booth No. 13040.

“We’re very excited to attend this conference,” said Vice President of Sales & Marketing Jon Kostyzak, “who will be handing out free swag (t-shirts) at the booth. This is one of the marquee events on our calendar. We see this event as a tremendous vehicle to discuss our platforms capabilities. FDIC is all about training and so are we.”

TargetSolutions will also be hosting a user workshop on Friday at 12:30 p.m. The special event, which is open to all current clients and prospects, will be held in the Santa Fe Room of the Indianapolis Marriot Downtown.

There will be free food and an up-close look at TargetSolutions’ cutting-edge platform that is revolutionizing the way departments approach training and recordkeeping.

“Whether you’re an existing client or just considering the platform, this will be a really beneficial event,” said Director of Client Services Jenny Cady Fergason. “We are going to spend a lot of time talking about how the platform is helping fire departments reduce costs, streamline operations and save time. We’re going to answer everyones questions, so this is really recommended for anyone considering TargetSolutions.”

“If you’d like to sign up for the event, please stop by booth No. 13040 for information or just show up to the Marriot Downtown on Friday,” Fergason said.

For more information on FDIC, please check online at http://www.fdic.com/index.html.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Who Says It Has to Be Difficult to Report for the ISO

If you’re like most training officers, you’ve had your share of headaches tracking and organizing training records in preparation for an audit by the Insurance Services Office (ISO). You know that if your records aren’t documented properly, you won’t receive credit from the ISO.

With TargetSolutions, everything is simplified.

TargetSolutions features powerful records management system functionality that will help your department achieve Class 1 status. The platform enables site administrators to easily and automatically accumulate the proper documentation making the entire process stress-free.

“TargetSolutions has created a records system that clearly allowed our organization to comply with our scheduled ISO audit in September of 2010,” said Guy Keirn, who is a training chief with Pinellas Park Fire Department in Florida. “The process of completing the training section of the report for ISO was seamless. We were able to extract all required information and complete a comprehensive report for the ISO inspector.”

TargetSolutions helps departments achieve greater efficiency with ISO tracking by providing access to premade, completely customizable training templates that were created specifically to report for the ISO. After training officers have delivered these activities to their employees, they can rest confidently knowing TargetSolutions’ industry-leading records management system will automatically track completions and eliminate the hassle of having to search through endless paper trails and stacks of training spreadsheets.

“ISO reports require a bunch of things, but one of the key things is training records,” said Cal Fire San Diego’s Fire Captain Dan Collins. “With the TargetSolutions system the battalion chief can easily pull out those training records. That’s a big help.”

In addition to easier tracking, final reports are comprehensive and will exceed the ISO’s expectations. Tim Riley, who is the chief of the Dunedin Fire Department in Florida, implemented TargetSolutions before his most recent fire department ISO audit and he reported back that ISO loved it.

“I absolutely endorse TargetSolutions,” Riley said. “With TargetSolutions you can easily track, assign and create a training program that is customized specifically to the needs of your own department. Tracking and standardizing firefighter training, whether for a recertification, a qualification, or ISO, has never been easier or more efficient than with our TargetSolutions system.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

EMS Agency in Pennsylvania Finds Value in TargetSolutions’ Web-Based Training System

cb-holy-spirit-ems-success-storyAs a leading provider of pre-hospital services in Pennsylvania, Holy Spirit EMS, formerly known as West Shore Emergency Medical Services, is committed to delivering top-notch assistance to its patients. To meet that goal, close to 200 employees from the agency need effective training. That’s why it turned to TargetSolutions back in 2002.

According to EMS Director Steve Poffenberger, the organization relies on TargetSolutions for three key reasons: Its comprehensive online training library, its password-protected File Center, and its unrivaled certification tracking capabilities.

Online Training: It’s critical that personnel with Holy Spirit EMS not only stay certified but exceptionally well trained to meet the demands of their profession. TargetSolutions’ variety of courses, quality of content and 24/7 system availability have gone a long way toward helping the agency meet its needs, Poffenberger said. Whether its Hazmat, Bloodborne Pathogens or a Human Resources topic such as Sexual Harassment, Holy Spirit EMS relies on TargetSolutions’ online training catalog to save time and money.

“I know for a fact we are saving money by doing it this route. It can be very time consuming and expensive scheduling instructor-led training for our employees. There are instructor costs, overtime costs, venue costs. The more we can push out this way the better.”

Steve Poffenberger, Holy Spirit EMS (Penn.)

TargetSolutions courses not only meet federal, state and local requirements, but they’re outstanding quality, according to the feedback Poffenberger has received. The training is definitely meeting our needs, Poffenberger said. Negative comments from our personnel are few and far between and our risk management, HR, and compliance departments have reviewed the course content and are very satisfied.

File Center: Having a centralized online location for storing files, documents, and videos has been beneficial for Holy Spirit EMS, Poffenberger said. The organization uploads internal resources, including instructional manuals, how-to videos and policies into the database and directs employees there for access.

“Having a place to store material is efficient,” Poffenberger said. “You can send things out by e-mail and that is all well and good, but what happens when you hire someone two weeks from now and they don’t have all that information? We direct our employees to go to the organizational File Center.”

Certification Tracker: There are many benefits to using TargetSolutions, but its powerful certification tracking capabilities might be the most valuable for Holy Spirit EMS. Poffenberger has loaded all of his personnel’s certifications into TargetSolutions and rests easy knowing the system will warn him and the employees when important expirations approach. Rather than tracking critical information with an Excel spreadsheet, Poffenberger relies on TargetSolutions’ automated alert system. Each month he runs a report to find out who has recertified and what further action is required.

“This is a huge time saver,” Poffenberger said. “Having the whole process automated helps a great deal. People often lose track of these types of things, but with TargetSolutions, they’re assured reminders at 90 days, 60 days and 30 days. They know they have to get out and get recertified. This has proven to be huge for us.”

After a decade on the platform, Holy Spirit EMS continues to believe in TargetSolutions. Poffenberger said he occasionally checks into alternatives on the market just to see what is out there, but he’s always reminded TargetSolutions is the industry’s leader.

“I’m often asked, how do you manage all those people?” Poffenberger said. “I just tell them, it’s simple we subscribe to TargetSolutions.”

  • Please click here to download this success story.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver training and track all station-level tasks, certifications, and activities.

TargetSolutions Looking Forward to Upcoming Release of Mobile Application to Track Training Activities

It’s not the first time and it certainly wont be the last, but TargetSolutions is about to revolutionize the way fire departments complete recordkeeping activities.

Clients will soon be able to access a ground-breaking application for smartphones, including Apples iPhone, Googles Android and the markets other mobile devices. The original application, which is currently undergoing its final testing phase and is expected to be made available this spring, will give users the ability to complete self-assigned activities, view their assignment history and easily access their departments site through a web browser.

TargetSolutions began developing the application in late 2011 and has expedited its first version to be made available as soon as possible. “It’s the first step toward providing clients with a comprehensive mobile application to track training activities,” said Software Engineer Manager Dustyn Borghi.

“The completion of this mobile apps first version is very exciting,” Borghi said. “We are pushing our technology forward and this is the beginning of our mobile application development. This is really a stepping stone to providing our most powerful features. We are focused on getting this in our clients hands quickly and receiving their feedback on where it needs to go so we can continue to innovate in the right direction.”

Platform administrators will initially be able to make operational activities that are routinely tracked on the platform self-assignable so users can complete them without needing to access a computer.

“All across the country, millions of firefighters are constantly tracking equipment, vehicles, facilities, and much more, and they’re doing it with a clipboard, a piece of paper and a pen,” said TargetSolutions CEO Jon Handy. “With this new app, clients will be able to leverage technology to save time and money. We think this app is going to make our clients lives easier.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Added Value Critical During Emergencies Brunacini Says

When Alan Brunacini starts talking about leadership, it’s good to listen closely. The retired chief from the Phoenix Fire Department is an authority on the topic and a large crowd gathered in February at the Firehouse World conference in San Diego for his seminar titled Added Value Leadership.

Brunacini, who offers a featured training series through TargetSolutions based on his popular book Functional Boss Behaviors, conducted a give and take discussion with the audience about what makes good and bad leadership, how leadership trickles down through an entire organization, and how departments can bring added value to the citizens they serve.

“Leadership starts at the topand its not what they say, but what they do,” Brunacini said. “Whatever you do as a leader, you teach.”

During one exchange with a firefighter in the audience, Brunacini made the point that citizens will strongly remember the first two minutes and last three minutes they spend with responders during emergencies.

“We have to be sober and salient 24/7, but we only have to be nice eight times a day for 20 minutes at a time. Thats mandatory,” Brunacinci said. “If you cant do that, just stay in the truck. It’s about the added value. Mrs. Smith is going to remember how she felt because of the effort we make to connect.”

Brunacini asked the audience how leaders can inspire their people to deliver added value during calls. After more give and take with the audience, Brunacini said leaders need to do the same thing with their workers that they are asking them to do with the public by connecting.

You do all the little things that’s what matters, he said.

Please click here for more information on Brunacini’s Functional Boss Behaviors through TargetSolutions, which outlines 10 rules for fire industry supervisors to ensure their behavior creates an environment focused on enhancing service and delivering value. Also, check out this blog article titled Learning to Be the Boss by Brunacini.

About TargetSolutions
TargetSolutions online training and records management system is the most effective way to enhance your departments training program. We are focused on helping organizations reduce costs, improve operational efficiency and maintain compliance. With cutting-edge technology and more than 700 courses in our library, we make training easy.

Lake County Fire Rescue Realizes Potential of TargetSolutions Online Training and Records Management System

Lake County Fire Rescue serves approximately 250,000 citizens across 1,200 unincorporated miles of Florida. The Division consists of nearly 200 dedicated, highly-trained professionals who take pride in helping people around the clock, every day of the year, the Division’s website states about its personnel.

The Division, which operates 23 fire stations throughout its rural and urban areas, responds to emergencies of all types. In 2011, the Division responded to 17,477 incidents, including emergencies and non-emergencies. To help prepare for those situations, the department relies on TargetSolutions online training and records management system.

Over the last two years, Lake County has completed more than 32,000 assignments, including web-based courses and customized department-specific activities, on the platform. TargetSolutions has become a critical component to the Division’s training program, said Training Section Lieutenant Kathy Edwards.

“It took us a little time to really use the program,” Edwards said. “We had to clean up our site from before. Once that was done, we began to understand its capabilities and started to make the most of it.”

With the platform now operating on all cylinders, the Division is ready for its upcoming ISO audit, as well as other critical day-to-day tracking activities. In addition to the increased efficiency, the Division is also experiencing cost savings with TargetSolutions.

“(TargetSolutions) has helped reduce overtime and other additional training expenses,” Edwards said.

To read the full story on how Lake County Fire Rescue is maximizing the TargetSolutions platform, please click here. And if you have any questions about TargetSolutions, please contact us at (800) 840-8048.

Save Money with Your Online Training Investment in TargetSolutions

In today’s world, fire departments have no choice but to watch their bottom line. When making an online training investment, they need to be confident they are making a prudent business decision.

TargetSolutions understands completely. That is why were absolutely dedicated to helping clients reduce costs and increase operational efficiency.

roi-calculator-image“Our goal is to deliver easy-to-use technology that can help an organization improve productivity and save money,” said TargetSolutions Vice President of Operations Thom Woodward. “With our platform, organizations can schedule training and monitor compliance 24 hours a day, seven days a week. Our training has proven to reduce injuries and claims, resulting in an excellent return on investment.”

TargetSolutions powerful, easy-to-use platform gives departments of all sizes and budgets the opportunity to save money while enhancing their training program. With TargetSolutions, you can schedule and deliver more than 250 hours of approved Fire and EMS online courses, while eliminating the costly administrative expenses associated with traditional training activities.

Here are some of the ways TargetSolutions helps you save money:

  • Reduces overtime associated with training activities
  • Eliminates costly travel and fuel expenses
  • Increases employees retention of training material and decreases work-related injury claims

TargetSolutions helps organizations maintain compliance and improve their personnel’s’ skill level, keeping emergency responders safe and productive. With TargetSolutions departments can take courses 24/7 and employees can train at their own pace, dramatically increasing comprehension.

Bottom line: TargetSolutions helps reduce injuries, increases productivity and saves money. But don’t just take our word for it. Here are some quotes from clients who are experiencing significant cost savings with TargetSolutions:

Stuart Sprung, Training Specialist for Oceanside Fire Department (Calif.)
“We’ve never done a cost-benefit analysis. But (TargetSolutions) is worth every penny. The best way I can put it, is that it’s the best money a department can spend per training hour logged.”

Eric Peterson, 2nd Lieutenant for Ocean City Fire Department (Fla.)
“TargetSolutions is convenient, cost effective, and easy to use. With it, we have decreased our training expenses and improved our ability to track all types of instruction.”

Michelle Schafer, Director of Support Services for Shasta County (Calif.)
“Our annual TargetSolutions cost is less than $25,000 and our return-on-investment exceeds $1 million. Now, that’s a no-brainer! The TargetSolutions product also goes a long way toward helping us comply with various mandated training requirements and avoiding costly penalties that could be charged if we did not provide training.”

Dino Batalis, Fire Chief, City of Lawrence Fire Department (Ind.)
“I don’t think you can put a value (on TargetSolutions). If these vehicles are able to stay in their districts, the response time is much quicker than having to travel from a central location. Cost savings? Definitely, but time, effort, support things that we can’t put a number on all the way to quicker response time to the people we serve.”

Rick Talbert, Fire Chief for South Walton Fire District (Fla.)
“As a cost savings measure, to be able to have (TargetSolutions) training and to be able to do it without having to travel great distances is to our advantage.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Clients Excited About Upgrades to TargetSolutions’ Online Training and Records Management System

In late 2011, TargetSolutions’ online training and records management system underwent a comprehensive overhaul by the company’s team of engineers. The early feedback has been extremely positive as more than 100 fire departments have moved onto the new platform over the last few months.

“The reaction has been tremendous,” said Jenny Cady Fergason, who serves as TargetSolutions’ Director of Client Services. “The clients are finding it to be more intuitive and easier to navigate. Our tech team really did a great job enhancing the platform.”

According to Fergason, clients have praised the new systems look and functionality. Administrators are benefiting from upgrades to the File Center and the new Shift Calendar, while users are finding the Notification System incredibly efficient.

“The ability to pin credentials to the top of the schedule on the home page is really simplifying the process for users,” Fergason said. “Now, when they login to the website, they immediately know where to go and what they have to do. It’s just more engaging and effective.”

Administrators are taking advantage of the ability to maneuver files inside folders in the File Center, manage their work schedule with the Shift Calendar and update their own custom logo. The upgraded platform includes the following enhancements:

Shift Calendar: Clients asked TargetSolutions for a shift calendar and we delivered. Administrators can now coordinate and display their staff’s work schedule, as well as assignments, with the new Shift Calendar application.

Notification System: Users now have a prominently displayed and eye-catching Notification System that alerts them when an assignment has become urgent and needs immediate attention.

Dashboard: Statistical data pertinent to each organization is available in the attractive new Dashboard. Administrators can easily consume and analyze their organizations progress on certain activities and assignments with this application.

Password Recovery: Statistics show that one-third of users will forget their password at some point. TargetSolutions has taken action to upgrade its password recovery process. Users are being asked to verify they have a valid e-mail address associated with their account, creating the ability to receive e-mails with password reset capability.

“We were focused on providing our clients with an upgraded, more visually attractive home page,” said TargetSolutions Director of Information Technology Alex Day. “The platform has a new look and feel. The feedback we’ve received so far has been really positive. This was one of our company’s most significant releases and we’re really proud of it. We’re also excited about continuing to build on the platform. We’re always looking ahead at ways to improve our technology and we have some big things planned in the coming months.”

The new platform also features vastly superior help documentation system. If you’re a client still operating the old system and you would like more information about switching to the upgraded platform, please contact your client services account manager at (800) 840-8048.

What Our Clients are Saying:
Ken Treffinger of Sarasota County Fire Department: After seeing the new (TargetSolutions) platform, I was immediately impressed by the layout and the look that it presented. Actually, I believe my first word after seeing it was wow! The new platform offered by (TargetSolutions) is sleek, professional, and appears very user-friendly. I feel the new platform will make my job easier with its convenient layout and the ease of navigation it offers.

Jackie Hulsey, database coordinator for Seminole County Fire/EMS Training Center: I really like the new platform! The entire look and feel of the site is clean and organized. On the home page, listing everything that’s coming due, including credentials, right up front is very helpful. I believe it has assisted lapsed memories of certain individuals on several occasions. Also, although the new notifications box is unobtrusive, the fact that its more visible when highlighted and includes notifications for several additional items makes it an added benefit to our users.

Kathy Edwards, training section lieutenant with Lake County Fire Rescue: I was thrilled to start the new application when we did. It has been an upgrade in some areas. The largest area benefiting was the File Center. The ability to move my own files within the File Center has allowed for a cleaner, more organized site.As administrator to Target Solutions, I have been able to rid our site of unnecessary items, delete unwanted items and/or non-training related items and organize our site to be more user-friendly. The new site makes it easier for users to see what is required of them, locate classes, and track their credentials.

Stuart Sprung, training specialist for Oceanside Fire Department: When TargetSolutions first came out and we started using it, it didn’t have the ability to do everything it does now. It was probably at 25 percent of how it’s functioning now. It was really kind of a CE provider. The management aspect of it was in its infancy. But over time, it has become something we use extensively. Before TargetSolutions, training and recordkeeping was very cumbersome. We knew that for the firefighters to use TargetSolutions, it had to be easy or they wouldn’t use it. With TargetSolutions guys can now enter a full day’s worth of training reports in less than five minutes and that data is captured. Our guys have logged thousands more training hours than ever before ever since we implemented TargetSolutions.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.