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TargetSolutions Unveils Revamped Fleet Program Courses for Emergency Vehicle Operators

TargetSolutions has made rousing visual and engaging content updates to five selections in our Fleet Program specifically designed for emergency vehicle operators.

Five courses in our Fleet Program that are designed specifically with emergency vehicle operators in mind have been upgraded with exclusive visual and technical enhancements.  Presented in a video-driven, instructor-led format, these optimized courses feature exclusive video shot especially for this package with assistance from the Pleasant Grove Fire Department in Pleasant Grove, Utah. Students will be guided through these visually stunning lessons that include an assortment of video presentations, real-world video examples, and enticing multimedia to keep you focused and engaged.

As the calendar flipped to 2017, one of TargetSolutions’ goals was to modernize our versatile Fleet Program. This five-lesson bundle polishes off that New Year’s resolution by boosting the total number of 2017 Fleet Program course updates to twelve with more on the way.

“Our clients have been requesting these updates to our Fleet Program, and these upgrades in particular meet a growing need for engaging content for emergency vehicle operators. With TargetSolutions, your opinions are always heard.”

Bryan Fitzgerald, Content Manager, TargetSolutions

Courses in this bundle include:

Intersection Safety: Discusses the prevalence and impact of emergency vehicle-related collisions, injuries, and fatalities.

Distracted Driving: Examines the issue and offers solutions and prevention measures for avoiding accidents due to distracted driving.

Vehicle Inspection and Maintenance: Focuses on the responsibility of emergency vehicle operators to inspect their vehicles and maintain them in good working condition.

Emergency Vehicle Operations (Coming week of September 11th): Reviews the fundamentals of emergency vehicle driving using contemporary examples and statistics.

Legal Considerations for Emergency Vehicle Operators (Coming week of September 11th): Reviews legal aspects of emergency vehicle operations including appropriate vehicle procedures based upon federal, state, local, and organization regulations.

For more information on this course or any courses in our Fleet Program catalog, please contact TargetSolutions today at (800) 840-8048.

New Upgrades to Manage Events Application Simplify Event Planning for Public Entities


TargetSolutions makes continuous platform enhancements to improve the user experience. The latest upgrades streamline event planning for public entities.

TargetSolutions is the leading computer-based system for all facets of training management and your feedback is crucial in our efforts to improve the platform. The latest enhancements modernize the Events application with a more user-friendly design and greater functionality.

New upgrades to the Events application include the following:

• Manage Events in the Administration Section
• Search Bar and Sorting Functionality
• Supervisor Rights for Platform Managers for Event Management
• Improved Enrollment and Attendance Records

event planning for public entitiesMore Convenience for Platform Managers
Manage Events in the Administration section significantly improves the application’s usability for creating and organizing events. Now, rather than having to switch between the Home and Administration tab, administrators can oversee events from the same platform page they use to coordinate training courses and activities.

Greater Search and Sorting Capabilities
The new search bar and sorting functionality will save you time by simplifying navigation between current and past events. Users and platform managers can find a specific event by searching for its name or sorting the table values in the event list according to a category – such as a date or location.

Distribute Responsibility to Streamline Management
Supervisor rights grant event editing abilities to individuals, other than the original event creator. With access to these new rights, multiple platform managers can edit event details such as attendee enrollment, recording attendance and canceling an event. Enabling supervisor rights for several people distributes responsibility to streamline adjustments for easy event planning for public entities.

Using the new Event History, you can oversee these changes and track who edited information and when the edits were made.

Easily Access Event Registration Information
In addition to simplifying event creation, approving or denying attendee enrollment is now painless with the ability to approve or deny multiple attendees at once. This usability upgrade makes the enrollment approval functionality more practical and efficient.

Attendee information also provides valuable data for compliance purposes. Once at the event, training officers can take attendance and view the attendance record in My History and completions reports.

“Enhancements to TargetSolutions’ Events application make creating, managing and reporting events easier for organizing hands-on training or event planning for public entities. You can now manage all event communication and report attendance with TargetSolutions’ all-in-one training management system.”

Misty Pratt, Product Manager, TargetSolutions

For more information about the updated Events application, please visit TargetSolutions’ online Help System or contact us today at (800) 840-8048!

How Cities & Counties Benefit from Utilizing TargetSolutions’ Online Training System

Implementing an online training system for your city and county has never been easier with TargetSolutions’ powerful records management software. 

More than 4,000 public agencies across the country use TargetSolutions to streamline training compliance and manage valuable records. In doing so, organizations are experiencing massive benefits, including saving money, reducing claims and liability, and boosting employee efficiency and productivity.

If you’re still learning about what TargetSolutions does, here’s a recap: TargetSolutions is a learning management system (LMS) and a records management system (RMS). The innovative, easy-to-use online training system is built to handle the heavy workloads of training administrators and to consolidate the ever-turning kaleidoscope of records management into one centralized hub.

Fully customizable to your organization’s needs, TargetSolutions’ online training system prides itself on being a jack-of-all-trades/master-of-many solution. The reason is simple: TargetSolutions provides public entities with the technology to oversee compliance and individual agencies with the autonomy to manage their training programs.

Here’s a rundown of the benefits that TargetSolutions’ online training system has to offer:

SAVE TIME & IMPROVE EFFICIENCY

TargetSolutions allows your organization to operate more efficiently by automatically streamlining completion of training and compliance tasks so you don’t have to. With TargetSolutions you can unlock your organization’s full potential with a revolutionary recordkeeping application guaranteed to save you time and boost efficiency.

TargetSolutions’ fully customizable system allows you to deliver what you want when you want and allows you to easily disseminate organization-specific content including training videos, presentations, policies, and anything else that needs to be delivered and tracked. Rest easy with alerts, so licenses and other important renewals never expire unexpectedly. Whether it’s the license for a driver, an instructor, or an EMT, TargetSolutions won’t just track it but will send you notifications as the deadline approaches.

“It used to take days to compile and record training information for the month. Now, I can gather the same information in about five minutes.”

Kristopher Shrader, Deputy Chief, Martinsville Fire Department & EMS

ACHIEVE COMPLIANCE & INCREASE SAFETY

Struggling to achieve compliance is like locking your keys in your car. Can you imagine a situation where you can’t locate vital records that would allow your organization to meet compliance requirements? What would you do? It’s a helpless feeling. Fortunately, with TargetSolutions, roadside assistance will come in the form of powerful recordkeeping tools that will ensure your files are up-to-date and fully meet compliance requirements. Proceed with confidence knowing that whenever you need documentation, it will be there.

A compliant organization is a safe one, and TargetSolutions’ mission is to elevate both. With more than 1,000 online training courses for all types of government agencies, including fire departments, police departments, public works agencies, and school districts, TargetSolutions is your answer for a smarter strategy that alters unsafe behavior and provides a safe working environment. OSHA training, driver safety training, and HR courses are all available with a few clicks of the mouse.

“As new legislation develops, we need to be able to react and address the change in requirements and TargetSolutions has helped us do that.”

Suzanne Dillman, Member Services Manager, North Bay Schools Insurance Authority

SAVE MONEY & REDUCE RISK

TargetSolutions offers an armory of liability-reducing titles designed to minimize risk. The versatile online training system features more than 1,000 digital training courses, including popular risk-mitigating lessons like Bloodborne Pathogens Safety, General Office Ergonomics, and Slips, Trips, and Falls and much more. Studies show that a significant portion of all lost workday injuries and illnesses are job-related, making ergonomic education critical to a healthy and efficient workforce.

Echoing previous sentiments: a healthy workforce is a productive one. Claims, sick days, and health costs are reduced across the board when companies implement a wellness program. Establish organizational goals and create a customized combination of activities and courses to educate employees on a healthier lifestyle, then monitor weekly progress through electronic tracking reports.

“If we’re going to be working together on the emergency scene, we darn well better be training together. What TargetSolutions does is it allows us to train much more effectively and much more cost-efficiently.”

Rick Vogt, Deputy Chief, North Zone Training Group

IMPROVE PRODUCTIVITY & PERFORMANCE

Quality training is important to your bottom line. We get that. That’s why as the ultimate online training system, TargetSolutions is proven to educate employees, boost productivity, and enhance performance. Explore what the digital frontier can do for your organization with tools designed to simplify training and recordkeeping tasks while fully empowering your users.

Start employees on the right foot with an effective onboarding process that eliminates unnecessary paperwork and streamlines efforts while saving you valuable time and money. From the get-go, employees will enter a corridor of efficiency with policy reviews, resource reviews, orientation videos, and online training courses that specifically cater to new hires.

From there, TargetSolutions’ powerful recordkeeping software will serve as a virtual office administrator ready to handle any task, anytime, anywhere.

“TargetSolutions has given us the ability to quickly and effectively deliver training to the organization. The platform gives us the ability to automate employee registration, credentialing and recordkeeping.”

Oscar Ramirez, Safety and Security Specialist, Otay Water District

Simplify training with a round-the-clock solution that’s available 24/7 and mobile-ready. If you ever encounter an issue, TargetSolutions’ world-class support team is happy to answer any questions that may arise. This is the future of training. This is TargetSolutions.

To learn more about how TargetSolutions can elevate your city or county’s safety with an online training system, please contact us today at (800) 840-8048. 

TargetSolutions Sponsors New Webinar Highlighting the Traits of Effective Leadership

Fire Service Leadership

The new TargetSolutions-sponsored webinar “Step Up and Lead” features Deputy Chief Frank Viscuso discussing effective fire service leadership characteristics and how they can shape you and your employees for the better.

Packed with firsthand knowledge for capturing the essence of what makes a strong leader, the brand new TargetSolutions-sponsored webinar “Step Up and Lead” is one you don’t want to miss.

Presented by Deputy Chief Frank Viscuso of the Kearny (NJ) Fire Department, the 73-minute webinar dives into the fundamentals of effective leadership and demonstrates how to apply those characteristics to the fire service. Quality leadership extends beyond mere occupational titles and instead roots itself deep into twelve specific character attributes, which Viscuso outlines as the acronym L.E.A.D.E.R.S. T.E.A.C.H.: Loyal, Educated, Adaptable, Determined, Enthusiastic, Reliable, Selfless, Tough, Empathetic, Assertive, Courageous, Honorable.Fire Service Leadership

From there, Viscuso infuses the presentation with firsthand accounts of a career spanning 26 years which serves as his inspiration for developing future leaders. Leadership 101 doesn’t start with a digital thesaurus of proverbial terms and phrases; instead, it starts from within, where it takes a positive can-do approach and an open mind to sufficiently harness the proper growth and development of your battalion. A leader will find a way to make it happen and sometimes it’s as simple as creating something out of nothing.

“We have to have the mentality of finding a way or making one,” commented Viscuso. “If you can’t lead yourself then you’ll never lead other people.”

Adorned with engaging illustrations, Viscuso dissects each of the twelve characteristics as they pertain to the fire service leadership and life in general. Most importantly, strong leadership is about adapting to new situations and setting your people up for success.

“My strategy was to put the right person in the right position and get out of their way,” stated Viscuso. “There’s something to say about finding what people are good at and putting them in the right position so you can have the most effective, efficient team possible.”

Watch the “Step Up and Lead” presentation by clicking the “Watch Webinar” button above. For information about how TargetSolutions can help formulate a solid fire service leadership presence for your department, please contact us today at (800) 840-8046.  

Become a TargetSolutions Platform Expert with New TS Academy Webinar Series

TS Academy

TargetSolutions is excited to announce a brand new seven-part TS Academy webinar series designed to transform platform managers into experts of the system.

Created with the needs of clients in mind, TargetSolutions is proud to announce the upcoming TS Academy seven-part webinar series. The TS Academy is designed for training administrators and supervisors alike to master TargetSolutions’ basic functionalities with the goal of optimizing their organization’s day-to-day platform utilization.

Each weekly webinar will highlight different aspects of the training platform for a comprehensive overview; from managing user profiles to creating training plans for your organization. After completing the seven-week series, administrators will receive a certificate of completion.

“The TS Academy is a must for all platform managers who are looking to take their TargetSolutions program to the next level. The training series enables platform managers of all skill levels to become an expert.”

Amy Albanese, Senior Account Manager, TargetSolutions

Here’s a schedule and brief overview for each of the seven webinars:

Week 1 (September 12th) – Managing User Profiles: Leading off, the first installment will cover adding users, modifying user profiles, creating supervisors, defining categories, modifying organizational profiles and more.

Week 2 (September 19th) – Utilizing Resource Applications: The second presentation will explore how to use the File Center, Course Library, Bulletin Board and Community Resources.

Week 3 (September 26th) – Building Custom Activities: The third webinar will dive into how to create new custom activities and how to use them to track compliance-related tasks, offline instructor-led training, and much more.

Week 4 (October 3rd) – Managing Assignments: Section four will be a presentation on how to create, edit, validate, record, delete and deliver assignments through TargetSolutions.

Week 5 (October 10th) – Building Custom Credentials: Week 5 will illustrate how to create new credentials, who credentials are for, and why they are used.

Week 6 (October 17th) – Generating Reports: This chapter will cover the capabilities of TargetSolutions’ powerful Generate Reports application; giving platform managers more information on how to run various reports, including completions, incomplete assignments, credentials, etc.

Week 7 (October 24th) – Blueprint for Success: The seventh and final webinar will analyze best practices for planning your organization’s training, building learning-track templates, handling employee turnover and much more.

For questions about the TS Academy webinars, please contact us today (800) 840-8048!

TargetSolutions’ Top 6 Training Courses for School Districts to Prepare for the New Year

TargetSolutions’ Top 6 Back-to-School Training Courses aim to address the unique challenges that school districts will face for the upcoming 2017-18 school year. 

As the 2017-18 school year is right around the corner, the “Summer Slide” is not just a concern for students who forgot about school over their summer vacation. School staff also risk falling behind on back-to-school training.

TargetSolutions addresses these concerns by identifying the Top 6 training courses for school districts so they can assign annual mandated back-to-school training and get a head start on the new semester.

These Top 6 training courses for school districts were selected to address the unique challenges school staff will face on a regular basis. With frequent policy updates or new threats to the learning environment, such as cyberbullying, personnel must constantly refresh their training to be prepared.

Incorporating these key courses into your school’s back-to-school training will reduce liability and improve the safety of staff and students alike:

  • Mandated Reporter: Reporting Abuse, Neglect and Exploitation of Children: Demonstrates what do if you suspect a child is being abused.
  • Sexual Harassment Awareness: Provides strategies to deal with and prevent sexual harassment in the workplace.
  • Bloodborne Pathogens Safety: Provides practical information and prevention strategies associated with bloodborne pathogens.
  • Avoiding Slips, Trips and Falls: Helps recognition of fall hazards to prevent injury.
  • School Bullying: Focuses on programs to stop bullying and create a positive environment.
  • Youth Suicide Awareness and Prevention: Familiarizes staff with risk factors and warning signs for proper response and prevention measures for suicidal youth.

With all the back-to-school buzz and stress, these Top 6 training courses highlight essential topics for school staff. Using TargetSolutions, school districts can seamlessly deliver, track and report course completions for annual mandated training.

For any questions about TargetSolutions’ Top 6 training courses for school districts, please contact us today (800) 840-8048!

Community Resources Delivers Vast Collection of Fire Department Training Resources

TargetSolutions’ Community Resources application contains a plethora of fire department training resources and allows users to easily access, utilize and share valuable tools with other community members. 

Are you looking for a training tool to present to your employees about how to improve functionality on the job? There’s a resource for that!

Community Resources is a versatile file-sharing application that allows users to share and download valuable training tools anytime, anywhere. With a rich arsenal of custom content and an encyclopedia of topics, community members are sure to be pleasantly surprised with what they find among the thousands of currently available resources inside TargetSolutions’ online depository.

The types of tools you’ll find in Community Resources’ robust library include:

  • Videos: Training demonstrations, tutorials, documentaries and everything in between.
  • Webinars: Includes a vast selection of presentations delivered from local organizations, industry websites, and TargetSolutions’ how-to webcasts.
  • Policies: Curious about a local policy? Interested in national training standards? Community Resources has it all.
  • Presentations: Maybe it’s a video, maybe it’s a webinar, or maybe it’s both. Upload, download, and integrate complete PowerPoint presentations with ease.
  • Links: Did you find something useful on another website? Do you think others will enjoy it? Upload it into Community Resources and share the wealth.

Easily download, modify, and assign shared resources with just a few clicks of the mouse. Import any resource into your organization’s File Center and modify if necessary before assigning to your employees through the Activities Builder. Be sure to rate resources so other community members can properly partake in the experience.

Some of the most viewed and highly rated pieces are promoted as a Resource of the Month and featured front-and-center on TargetSolutions’ website. Past monthly selections include a series of videos that focus on stress management for emergency responders, a visual demonstration of educating employees on back safety, and a video presentation of a firefighter suspected of alcohol abuse.

To see firsthand what types of fire department training resources are available, click the “Community Resources” tab inside TargetSolutions’ online training management system. If you have any questions, please contact us today at (800) 840-8048.  

Take Your ARFF Training to a Higher Level with TargetSolutions’ Firefighter Training System

TargetSolutions’ ready-made ARFF firefighter training solution features custom activities covering the FAA’s training DVD, as well as more than a dozen video-based training courses.

As we march through the height of fire season, it’s imperative that local crews are prepared on how to handle fire-related emergencies as they develop in and around airports. Whether the hazard is related to land, air or sea, maintaining a thorough working knowledge of aircraft rescue fundamentals can help to save lives. TargetSolutions’ Aircraft Rescue & Fire Fighting training solution provides a complete package of custom activities and engaging courses to satisfy your department’s mandated ARFF requirements.

The platform, equipped with unique training management functions and features to track compliance, delivers the Federal Aviation Administration’s training DVD through TargetSolutions’ powerful Activities Builder application. Complete with over a dozen lessons centered around emergency response, hazard mitigation, evacuation and rescue, this ready-made solution will efficiently and effectively meet annual FAA training regulations.

Titles of courses in this bundle include:

  • Adapting and Using Structural Equipment
  • Aircraft Cargo Hazards (Parts 1-2)
  • Aircraft Familiarization
  • Aircraft Rescue – Emergency Communications
  • Aircraft Rescue and Firefighting Ops
  • Application of Extinguishing Agents (Parts 1-4)
  • Aviation Incident Response/Crash Rescue Management
  • Command and Control of Aircraft Incidents
  • Emergency Aircraft Evacuation
  • Out of the Blue
  • Personnel Safety
  • Vehicle Rescue
  • Water Rescue

“TargetSolutions’ Aircraft Rescue Firefighting bundle covers a special category of firefighting. With a unique blend of courses and features, this bundle will help prepare local firefighters, ground crews, and anyone else who responds to fire events in or around airports.”

Misty Pratt, Senior Product Manager, TargetSolutions

For more information on TargetSolutions’ ARFF firefighter training solution or any other training found in our course library, please contact us today at 1-800-840-8048.

Activities Builder Upgraded with ‘Busy Training Officers in Mind’

TargetSolutions prioritizes client feedback to improve the training platform. The latest enhancements to the Activities Builder are implemented with busy training managers in mind.

TargetSolutions, the leading provider of online training management applications for public entities, recently implemented upgrades that will save agencies time when creating, delivering and organizing activities and files. The newest updates include:

  • Mass Management of Activities
  • Brand-New Archive Functionality
  • Activity Assignment Pass Through
  • File Versioning

Mass Management of Activities

To streamline managing imported and custom training activities, TargetSolutions has added new features to the Activities Builder. Mass management of activities allows you to edit and organize multiple activities from one location.

Using the brand-new drop-down menu, administrators can apply changes across various selected activities simultaneously. The drop-down also allows you to archive old activities from the platform as they become outdated and irrelevant. By doing so, training officers can better navigate their list of activities and spend less time sorting through outdated ones.

Other new aspects to the Activities page bypass the steps to preview and adjust your activities. The Preview and Settings icons show how an activity appears to users and to edit its category or requirements.

Brand-New Archive Functionality

The Archive is also an all-new feature that will improve your organization of activities. TargetSolutions’ Archive allows you to remove items from the main activities list and move them to a separate Archive area through the drop-down menu in Activities Builder. By doing so, platform managers will reduce clutter and user completions will still appear in reports to show compliance with requirements.Custom Training Activities

Activity Assignment Pass Through

To make building and delivering custom training activities easier, TargetSolutions’ Activity Assignment Pass Through function allows you to build your activity and immediately assign it to users. Streamlining these functionalities reduce the number of clicks it takes to ensure your training activities are up-to-date and ready to go for users.

File Versioning

Previously, updating policies or other files in the File Center required manual reattachment of the new file to activities. However, with File Versioning, updated documents in the File Center will automatically be replaced in any activity to which that file is attached. This assists you in updating custom training activities and encourages departments to stay up-to-date on policy and procedure changes.

Not only is File Versioning a more convenient way to revise documents, but File Versioning will not change the files in activities that have already been completed. This allows users to view the version of the file originally attached at the time of their completion.

“These enhancements are designed with busy training officers in mind. Now, platform managers can make updates to activities with just a few simple clicks. We are always striving to make the platform more efficient and save platform managers’ time.”

Misty Pratt, Senior Product Manager, TargetSolutions

For more information about the Activities Builder, please visit TargetSolutions’ online Help System or contact us today at (800) 840-8048! 

Webinar Recap: Leading with Attitude! Secrets of the Rock Star Engine Company

Rock Star Engine Company

A formidable rock band and engine company aren’t all that different. Hard to believe? Maybe not so much. This new webinar defines a rock star engine company and preaches the universal traits of teamwork, communication and group synergy.

If you were a rock star touring with the hottest band in the world, what would be your role?

Blistering guitar solos? Screeching ballads? Crazy onstage antics before thousands of cheering fans? Believe it or not, no matter how wild the band or how hard the music, the same common structure and principles that serve as the backbone for the rockers we know and love are the same fundamentals found in patrolling engine companies across the country.Rock Star Engine Company

Hard to fathom? Perhaps not so much as the brand new webinar Leading with Attitude! Secrets of the Rock Star Engine Company, sponsored by TargetSolutions, explores that very comparison.

Hanover (VA) Fire-EMS Division Chief Eddie Buchanan mirrors the versatile teamwork of an engine company to that of a traditional rock band where every person plays a role and preparation is key. What makes Buchanan so qualified to make such a comparison? Simple: he’s a professional touring drummer which simultaneously inspired him to coin the idea of a rock star engine company. With over 20 years of experience in the fire service and a wealth of knowledge on the rock n’ roll highway, the similarities between the two industries became obvious.

“There are a lot of instances in a musical situation where I thought, ‘odd, we do this in the entertainment business but we don’t do it in the fire service,’ and vice versa,” said Buchanan in the 75-minute long webinar. “There are a lot of parallels back and forth.”

Are there ever. Every person has a role to play. Communication has to be perfect. The equipment has to be 100% operational. Sound familiar? Whether it’s  between band mates or an engine company, the requirements remain the same. As Buchanan points out, “something broke is not an acceptable outcome.”

Throughout the presentation, Buchanan draws on his musical experiences, which he stresses are not life or death scenarios, and applies them to the fire service and how important it is to be prepared. Firefighters need to communicate, they need to practice, and most of all they need to operate at an elite level; that’s what makes a rock star engine company. When an entertainer is set for a performance, a mediocre performer will be nervous whereas an elite performer will be excited. “An elite performer will recognize that’s an opportunity for me to show what I can do,” said Buchanan.

A second sponsored webinar, What You Can Do to Improve ISO Grading Through Training, dives deep into the ISO’s Fire Suppression Rating Schedule (FSRS) with a focus on fire department training and planning.Rock Star Engine Company

Presented by Joseph W. Fratanaro, a Community Hazard Mitigation manager with the ISO, the webinar explores the history of ISO, how it has changed over the years, and how fire departments can ensure they’re meeting the necessary requirements.

“Insurance has been around since the days of Ben Franklin. It goes back that far,” said Fratanaro. “It has changed over time but what insurance folk do is look at risk and try to mitigate risk.”

“The schedule comes down to how well you do what you do out there.”

Both webinars are currently available for viewing by clicking the “Watch Webinar” buttons. For more information about how TargetSolutions can help streamline your training, please contact us today at (800) 840-8048.