TargetSolutions realizes its ascension to becoming the industry’s leading provider of web-based training and records management services would not have been possible without some very important contributions. More specifically, the contributions of its customers.
“We are incredibly grateful to the clients who have helped us through the years understand what our platform is striving to deliver,” says Alex Day, who is TargetSolutions’ director of information technology and has been with the company for a large chunk of its 12-year history. “Without them, our platform wouldn’t be where it is today.”
That’s why Day and the rest of TargetSolutions were thrilled to host a user group at the downtown San Diego Marriott on Feb. 22 during the Firehouse World expo. TargetSolutions gathered more than 50 clients to learn tips and tricks and offer feedback to the company’s technology and client services departments.
“We want you to challenge us and tell us what we need to do to make our system better,” TargetSolutions’ CEO Jon Handy said during the events introductions. We owe it to you to do everything possible to make our platform the very best it can be. We’re proud to be able to serve you and we are absolutely committed to providing the best platform on the market today.
With standing room only, attendees enjoyed a demonstration of the platforms newly upgraded interface, a sneak-peek of several soon-to-be-released applications and a constructive question-and-answer session. Client service representatives were also in attendance and covered questions on implementing videos into content, setting alert notifications and utilizing previously-made custom activities.
“This is the second time I’ve attended a user group and its really a tremendous opportunity,” said Mike Bilheimer, who manages 165 users on the system as the division chief for San Bernardino City Fire Department. “TargetSolutions puts this together to help us improve on how we use the software. I really enjoy being a part of it and learning about the platform.”
Tony Hernandez, who serves as the training captain for Cal Fire San Diego, was impressed with the new California Incident Command Certification System application, which is scheduled to be released later this year. The tool combines Activities Builder with Credentials Manager to effectively report CICCS Red Card status.
“The new CICCS app is very useful,” Hernandez said. “Cal Fire is one of the main players in wildland credentials, so it’s a step in the right direction.The user group has been informative. As a training officer, I’m always looking for ways to better utilize the product.”
Some of the attendees came to the event to learn how their peers are utilizing the system, which is the industry’s most robust online training, recordkeeping and compliance solution for public entities.
“It’s a great opportunity to network and see what other people are doing with TargetSolutions,” said Christine Boozer, who is the civilian training officer for the City of Fresno Fire Department. “TargetSolutions is really willing to listen to us and that’s great.”
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS departments. These solutions enable departments to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.