TargetSolutions realizes just how critical total compliance is to its clients operations. That’s why we’ve taken great steps to make sure no assignments ever go unnoticed. To ensure users are always made aware of new courses and activities, TargetSolutions has made significant improvements to its already robust notification capabilities.
Site administrators now have the ability to notify users of new items directly from the Create New Assignment application. Now, when administrators are creating a new assignment for their members – after selecting the assignment or activity and the users who will receive it – they have two options inside an E-mail Settings box: E-mail users when the assignments are available, as well as E-mail users when the assignments are overdue.
This way, administrators will be able to send an e-mail alert. Previously, administrators relied on the Notification System inside the platform or monthly user summary reports to inform users about their new assignments.
“We wanted to make the new feature as easy to use as possible and I think we’ve done that,” said TargetSolutions’ VP of Operations Alex Day. We find that our users log in to the platform at different rates, but most people check their e-mail regularly. Having these e-mail alerts go directly to users made sense for departments. Now they will be able to know right away when they have new training that needs to be done and it will help improve compliance.
Site administrators will also no longer receive duplicated e-mail notification alerts on the same credential for different users. When multiple users need to take action on the same credential they will now be combined into one e-mail to administrators.
Also, TargetSolutions has discontinued the monthly summary report for users. They will now receive periodic inactivity reminders in addition to new assignment notification e-mails. Both of these reminder e-mails are in text-only format, rather than the HTML-based monthly summary reports, helping ensure that e-mails will not be intercepted by filters that block unfamiliar addresses.
“These new e-mail alerts put more control in the hands of administrators,” said TargetSolutions’ Product Manager Misty Pratt. “Notification e-mails can be sent right when an assignment is created, which gives more visibility to assignments than the previous monthly summary e-mails. This was something that was heavily requested and it feels really good to deliver for our clients.”
Founded in 1999, TargetSolutions is the leader in online training and records management for public entities. More than 2,000 organizations across the country use our technology to solve their training needs. We work hard every day to understand our clients’ challenges and deliver powerful tools that save time and money.