City of Muleshoe Police DepartmentThe City of Muleshoe Police Department (TX) is a “recognized” agency through the Texas Police Chief’s Association (TPCA) for their commitment to adhering and meeting their stringent standards. The department works to add innovative technology into its agency to maintain compliance and simplify processes.

When Chief of Police, Gary R. McHone, decided to implement the TargetSolutions training management system for his department, he also signed up for TargetSolutions Scheduling™. With this integrated solution, his organization can access training, track important records and manage daily scheduling challenges in one solution.

Total Training Management Solution

Chief McHone used TargetSolutions before as Assistant Chief at a previous law enforcement department. He oversaw the implementation of TargetSolutions’ learning management system (LMS) and TargetSolutions Scheduling™ for Muleshoe PD late last summer.

He explained his agency uses TargetSolutions to deliver, track and report all forms of training – from training in-service members to the onboarding process. TargetSolutions’ pre-built online courses, in topics such as sexual harassment awareness and driver training, are a part of this curriculum and are accessible anytime, anywhere.

In addition to delivering training content, TargetSolutions also enables Muleshoe PD to track and report training hours. Whether it’s online training or instructor-led classroom sessions, supervisors can monitor employees’ progress and ensure personnel meet deadlines for cyclical training hour requirements.

Policy Delivery and Ensuring Accountability

In his previous agency, Chief McHone also utilized TargetSolutions’ File Center and Activities Builder to mass distribute and track policies. He is in the process of establishing similar practices for Muleshoe PD.

Using this method to manage policies streamlines communication and verifies personnel have read and understand new or updated policies. To hold individuals accountable, required eSignatures in TargetSolutions can also confirm employees viewed a policy and can reduce liability in the case of an incident.

Scheduling and Workforce Management

When choosing TargetSolutions to manage training for the City of Muleshoe PD, Chief McHone also decided to upgrade their solution for scheduling employees. After years of managing schedules with paper time sheets, the department felt it was time for a modern solution.

Accessible through the same TargetSolutions platform used for training, TargetSolutions Scheduling™ simplifies daily workforce management. Easy-to-use tools allow supervisors to automate schedule rotations, execute callbacks and overtime hiring, and automatically track important data for payroll reporting purposes. The integrated mobile application for TargetSolutions Scheduling™ was also a major appeal for the department. Personnel can view shift staffing information from their mobile device and respond to alerts for overtime openings via phone calls, text messages or email.

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