Niko Dela Cerna has been a Client Services Representative at TargetSolutions for nearly two years. As a CSR, Niko is the first point of contact for customers. He assists with technical issues, log-in errors and a variety of other customer service inquiries via phone, chat and e-mail. Niko also assists TargetSolutions’ Account Managers with tasks and helps with the training process for new hires in the Client Services department.
“I’ve always held customer service-related positions because I love talking to people,” said Niko. “I enjoy assisting clients with their needs and solving problems for them.”
When not in the office, Niko loves partaking in outdoor activities, especially hiking at local trails. Learn more about Niko in this recent Q-and-A:
What is your favorite food?
Describe your perfect vacation:
Travel around Asia. Go to Thailand, Japan and the Philippines.
Art Museum, Concert or Theme Park?
Cake or Ice Cream?
If you could live in any other state in the U.S., where would it be?
I would live in Seattle, Washington because it’s so green.
If you could be any super hero, who would you be and why?
Superman because he saves lives and helps people.
What is your favorite book?
“Rich Dad, Poor Dad” by Robert Kiyosaki and Sharon Lechter.
If you could travel in time, what era would you go back to and why?
The 1990s because the music was better and people were more engaging with each other compared to now with cell phones.
Three words your best friend would use to describe you:
Caring, outgoing, funny.