Over the past six months, clients have been using the new enhancement request form to suggest improvements to our platform. Using a written approach to gather these great ideas has made it easier to prioritize our development pipeline.
A recent success involved a request to allow an e-mail notification to be sent when a course is assigned. By July, this particular request jumped to the front of the line based on the feedback we were receiving. We built and released this feature in August!
We have also completed a number of submitted usability tweaks, including the ability for an activity to be recorded as complete by administrators only (Lt. Bobby Pitman at Polk County Fire Rescue), expanding the character limit on the Bulletin Board (Capt. Chris Zervas at Washington D.C. Fire Department), and many more.
Our goal has always been to constantly think of how improve our platform. And there is no advice better than that of the clients using it every day.
We want to hear from you! Contact us at (800) 840-8048.