The Seminole County Fire Department has grown into one of the largest departments in Central Florida. The department has existed since 1974 with one goal: To serve the community and improve the quality of life for more than 422,000 citizens who live in the county. That goal is made clear in the department’s mission statement: “5 Minute Response Time. Trained Personnel. Adequate Resources. Constant Prevention. Go Home Safe.”
But with 18 stations, nearly 400 personnel, and 30,000-plus service calls to respond to annually, the department has a great deal of responsibility. Maintaining an organized, well-trained crew is vital to the efficiency of the department.
Prior to joining TargetSolutions in January 2009, tracking training was a cumbersome task. The department was forced to rely on extra staffing to monitor and enforce all of its training needs.
“We had to have multiple databases, as well as multiple assistants to track credentials,” said Division Chief of Professional Standards Todd Gaddy. “We had to have someone to look at the calendar and see who was ready to expire, and then notify the people on that list by manually sending e-mails. The process kept us from being as compliant as we are currently.”
The implementation of TargetSolutions has helped eliminate the need for some of the staff-hours that it previously took to manage the organization. With the industry’s leading online training and records management system at its disposal, the department relies on automatic e-mail alerts to notify personnel when they are coming up on an expiring credential.
“We have it set up with a supervisory chain of command,” said Gaddy. “When the credential gets closer to the deadline, it notifies the supervisors.”
Another feature Seminole County uses to maintain compliance is e-signatures on organizational documents.
“When we send out operation bulletins, safety bulletins, and other important documents, we make sure to include the e-signature,” said Gaddy. “It allows us to ensure that all of the firefighters opened the document and clicked to indicate that they understand. Nobody can say they never got it anymore.”
The ability to send out documents with a web-based solution has helped the department maintain compliance, while completely eliminating paper files.
The department has also made great use of the Activities Builder application within TargetSolutions. With nearly 900 custom activities created, the department has found its solution for documenting hands-on training, as well as delivering department-created material.
“Instead of gathering everybody and going to a different station to receive training, or an introduction to a new product, we can create a PowerPoint presentation and share it as a custom activity,” said Gaddy. “Firefighters then have the ability to reference the PowerPoint at any time down the road.”
The department has done an excellent job of maximizing TargetSolutions’ capabilities within the organization.
“We couldn’t live without it,” Gaddy said.
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS organizations. These solutions enable organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.