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Business Skills Training

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Available Courses

If your team is looking to take its skills to the next level and develop leaders, these courses will come in handy. This catalog features more than 170 training courses on leadership, management skills, strategic thinking, and much more.


COMMUNICATION

4 Stages to Writing Your Best

Some people thinks that in the grand scehme of things, excellence in writing isn’t all that important as long as you get the General idea accross. But the sentence above is a perfect illustration of why that simply isn’t true: Did it make you wary to see that the first sentence of a course intended to teach you writing tips was full of errors? Good writing gives you and your ideas authority, visibility, and stature. Bad writing, on the other hand, can make readers question your credibility and/or expertise, can be costly to a business, and can even damage the career of the writer. Inefficient, unclear, misleading, irrelevant, sloppy or deceptive written communication costs companies across the board billions each year. This course will help you improve your skills and avoid careless errors by focusing on four stages of writing: preparing, planning, drafting, and editing (revising and finalizing).

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Better Business Writing

Good business writing is imperative to achieving success, no matter what business you’re in. Effective communication will help you grow more confident in your ability to express yourself clearly. This course deals with the importance of being able to express yourself clearly through the written word. It also explores the fundamentals of grammar, the importance of finding and defining your personal style, and how to improve upon it as you grow in the business world.

Course Duration: 1 Hour(s)

Business Communication Fundamentals

In the business world, effective communication is an essential part of getting things done right, the first time. Memos, letters, presentations and meetings are the means by which we communicate. This course deals with how to develop them, what to and what not to include in them, for that’s what dictates how well we communicate.

Course Duration: 1 Hour(s)

Effective Presentation Skills

In LearnSmart’s Effective Presentations video training, you will learn how to clearly convey your intended message, while overcoming fear and anxiety. You are provided with an essential overview to successful public speaking. This training highlights the skills needed to make presentations, and the necessary changes involved in presentations to blend personality with clear communication. The video will focus on the following topics: dealing with fears and anxieties, elements of a presentation, nonverbal communication, and how to prepare for a presentation

Course Duration: 1 Hour(s)

Email Etiquette

Email has long since replaced postal mail as the preferred method of communication, and this course provides the complete training you’ll need to become an expert on the proper usage and terminology that goes along with personal and professional email communication

Course Duration: 1 Hour(s)

Giving Feedback that Gets Results

Tired of giving feedback that falls on deaf ears? Learn how to give feedback that gets fantastic results with this effective leader???s guide. Feedback can be much more than a criticism at the end of an event, in fact feedback can be both positive and negative and needs to be given not only strategically, but also consistently. Develop the skills to do exactly that through application exercises and a rich multimedia process

Course Duration: 1 Hour(s)

How to Write Powerful & Persuasive Emails

Writing an email is the same as any other form of correspondence, only faster and a lot less formal, right? Wrong. Almost every professional today is faced with the seemingly simple task of writing emails but there are specific considerations that apply to email that we should always consider before we hit ‘Send.’ This 1-hour online interactive course teaches you the specifics for using electronic mail to focus and present information effectively. It covers the need to capture your reader’s attention immediately and then hold it by arranging the details in a logical sequence, and helps you avoid common pitfalls like a careless subject line and lax grammar and style conventions. You’ll also learn what the differences should be between composing an email that ‘tells’ information and email that ‘sells’; how to use the Pyramid writing plan for maximum efficacy in getting your message across, and perhaps the single most paramount rule in email writing: Pause before you hit Send!

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Optimizing LinkedIn for Sales Prospecting and Business Networking

Social networking has become a common part of people’s personal and professional lives. Although different social networking tools may be used for different purposes, LinkedIn is specifically designed to connect professionals with one another to make them more productive and successful. The purpose of this course is to show you how you can improve your sales prospecting and business networking through the use of LinkedIn, the most popular business oriented social networking site on the internet. With an ever growing membership currently in the millions, LinkedIn can help sales professionals: Build and maintain a broader network of trusted professionals Generate leads Learn about other companies and their hierarchies Leverage powerful tools to find and reach the right people Tap into the knowledge of their network, and Discover new opportunities This course will explore each of these points and also reveal common mistakes to avoid when using LinkedIn.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Powerful Presentations

Audiences decide if a presentation is worth paying attention to in the first 1-2 minutes. To be an effective presenter, there are multiple factors to consider and skills to develop. In this course, through the use of application exercises and a rich multi-media process, you will learn the key skills to creating powerful presentations that get results

Course Duration: 1 Hour(s)

Short, Sweet and To-the-Point Reports

If the skills you’d acquired by the time you wrote your last book report for school aren’t cutting it for you in the business world, this course can teach you what you need to know in three hours. Almost every professional has to write a short report at some point in his or her career, and despite the fact that it doesn’t have to be ‘long,’ it can still be daunting – especially if you don’t like writing. This course will teach you to use the simple and extremely effective Pyramid method of writing to create the most common types of reports professionals will be faced with in their careers. The first category is Informative Short Reports, such as Incident, Field Trip, and Progress Reports, in which you present your information factually and do not expect your reader to reply or take specific action. The second is Persuasive Short Reports – for instance, a Recommendation or Inspection Report, in which you convince your reader to take the action you suggest. Don’t think you can do it? Sure you can! We unravel the mystery of effective writing within.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Successful Negotiation

One of the more valuable skills to have in life and in business is the ability to negotiate effectively. After all, a successful negotiator can generate valuable returns and preserve relationships in the process. In Successful Negotiation, you’ll get a comprehensive overview of how to be an effective negotiator. You’ll learn that negotiation is not all about ‘defeating’ your competitors, but rather that negotiation is about reaching a mutually beneficial solution that keeps everyone happy. This course contains all the essentials you need to become the best negotiator you can be in both your professional and personal life

Course Duration: 1 Hour(s)

Tackling the Technical Proposal

Proposals are an integral part of the professional world. Proposal topics can range from a request for more department funding to a plan for redesigning a highway. Regardless of the subject, proposals are intended to persuade. A poorly written or dull document that doesn’t present the critical components in logical order can mean your presentation or request is brushed aside or not taken seriously. This 2-hour interactive online course on writing business and technical proposals focuses on the Pyramid writing method as a foundation for written communication. Using the Pyramid method means you create a solid writing foundation and then build from the ground up – which is key to effective communication and a more credible and convincing proposal. The clearly defined parts of a pyramid make proposals easier for writers to write and, as a result, far easier for the readers to read. Once you have successfully completed this course, you will have the tools to significantly improve your proposal writing skills and help ensure the success of your company.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

The Art of Negotiation

From childhood we practice the art of negotiation. Bed time, a treat, a promotion, a raise, an extended deadline. Regardless of the type of work we do, knowing how to negotiate effectively can greatly impact our success and our satisfaction. Strategic application exercises and a rich multimedia process, will teach you basic skills to negotiate effectively to get the results you want

Course Duration: 1 Hour(s)

Writing Effective Emails

In today’s business world, email is often the preferred means of exchanging information, yet many organizations overlook this very important form of business communication. So much of our daily social and business interactions occur over the Internet that it is very easy to take such an important means of communication for granted. Because of the preference for email interaction over other forms of communication, utilizing email in a professional and efficient manner is vital for success. This course discusses ways to make this most important means of communication effective and efficient so you can produce stellar emails that grab your reader’s attention. Tips for structuring emails will be presented, as well as knowledge about proper professional email tone and language.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Webinars – Conducting a Web-based Presentation

Delivering a successful presentation over the web is absolutely achievable. The key is knowing the rules and the tools that will facilitate the accomplishment of your goals. The purpose of this course is to help you successfully deliver dynamic and engaging web-based presentations. This will begin with a clear understanding of what a web-based presentation is and how it differs from other web-based activities, like web meetings and conference calls. Then, we’ll explore common terminology related to conducting a web-based presentation as well as the various web tools available for the delivery of those presentations. To help you with the design, preparation, and delivery of your presentations, we’ll also explore tips and tricks for engaging your audience, and how to prepare for the unexpected.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)


Communicating Up

Communicating Up 01: Your Manager

Learn the background key concepts to effective communication to your boss or supervisor.

Course Duration: 1 Hour(s)

Communicating Up 02: Your Manager's Style of Communication

Identify the medium, frequency, and amount of detail needed to successfully communicate with your manager.

Course Duration: 1 Hour(s)

Communicating Up 03: Your Path

Learn and apply the five-step process for communicating to your boss or supervisor.

Course Duration: 1 Hour(s)

Communicating Up 04: Mastering

Practice Communicating Up in a full scenario situation.

Course Duration: 1 Hour(s)

Communicating Up 05: Health Check

Test your ability to apply Communicating Up concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)


COMPUTER SKILLS

Strategic Brand Management

Effective brand strategy necessitates taking a pan-company perspective to understand the organisation's competencies, identify new opportunities and leverage the advantage of corporate culture to deliver the brand promise. Brand success does not result just from focusing on customers, but rather from adopting a more balanced perspective by addressing stakeholders. In an era when it is easy to copy what a brand can deliver (functional values) it is more difficult to copy how the brand is delivered (emotional values). This session will address how by looking inside and outside an organisation brands can grow and be sustained. It will open by presenting a model to strategically grow and sustain brands, 'From brand vision to brand evaluation'. After explaining the model, the different elements of the model will be explored to show how the model can be used to develop valuable brands.

Course Duration: 3.00 Hour(s)


CONFLICT RESOLUTION

Conflict Resolution

Dealing with conflict in the workplace can be difficult. Seeing a person with whom you have issues every day can be challenging and distracting. Resolving conflicts has a major positive effect on the work environment, making it happier and more productive. Having employees with this conflict resolving quality is an important part of creating a productive workplace. This conflict resolution training course highlights the important aspects of resolving conflicts in the workplace. The course offers a myriad of conflict resolution skills and strategies that will help employees better deal with disputes in the workplace

Course Duration: 1 Hour(s)

Resolving Conflicts

Resolving Conflicts: Know Your Behavior

Establish a collaborative conflict resolution process to encourage team member collaboration in conflict situations.

Course Duration: 1 Hour(s)

Resolving Conflicts: Identifying Behaviors

Identify the conflict behavior exhibited in order to properly handle the conflict.

Course Duration: 1 Hour(s)

Resolving Conflicts: Your Path

Learn and apply the five-step process for resolving a conflict between two or more team members

Course Duration: 1 Hour(s)

Resolving Conflicts: Mastering

Practice Resolving Conflicts in a full scenario situation.

Course Duration: 1 Hour(s)

Resolving Conflicts: Health Check

Test your ability to apply Resolving Conflicts concepts in this skills-based scenario assessment.

Course Duration: 1 Hour(s)


FINANCE

Creating a Budget that Works for You

A budget can be a very effective financial tool. If used correctly, it can help you determine where your finances are, and forecast where they need to be. With the economy chugging slowly toward recovery, it's important to get a handle on your spending so you can make the best choices when allocating your money. A good budget plan is one that makes sense to you, and one that YOU KNOW you will be able to maintain. This interactive online course will help you take a step towards doing just that. By discussing best practice methods and methodologies that have proven fruitful for many formerly harried individuals, you will learn tested strategies for establishing and maintaining a budget that works for you.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Finance & Accounting for the Non-Financial Manager

Follow the money' - V.I. Warshawsky

Any business organization, whether for-profit, not-for-profit, or government, must account for and plan for their financial resources. Finance and accounting in a business organization is simply a scorecard - a tool for managing the organization so that it can achieve the goals set out for it. All organizations must invest in renewing current products or programs and services, and invest in developing new ones. Bills need to be paid, payroll made, and decisions made as to whether or not to invest in a new idea.

This four hour online course is designed for the professional who needs to develop a working knowledge of finance and accounting in order to be a better manager. One cannot run any part of a business without having a working knowledge of finance and accounting. Having this knowledge enables you to do something with the reports that come out every month, to work with vendors and customers in negotiating payment terms and credit, and in planning for the future. I suspect that along the way we will dispel some notions and myths, and hopefully ingrain in you a new perspective on your day to day decisions as well as a better appreciation of what your boss is up against.

Course Duration: 4.00 Hour(s)

Financial Management 1: Negotiating Contracts

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour interactive online course helps you develop the skills needed to price your services to ensure profitability on every job. There is a test at the end. This is the first chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 1 Hour(s)

Financial Management 2 & 3: Pricing for Profits, Generating Cash and Getting Paid

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 2-hour interactive online course helps find new ways to generate cash and get your clients to pay quickly. This is the second and third chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 2 Hour(s)

Financial Management 4: Accounting & Cash

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour online course helps you choose the appropriate type of accounting system to optimize your firm's cash flow. This is the fourth chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 1 Hour(s)

Financial Management 5: Strategic Planning & Budgeting

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour interactive online course helps you master the strategic planning process and control your financial operations effectively. This is the fifth chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 1 Hour(s)

Financial Management 6 & 7: Financial Controls, Monitoring & Project Budgeting

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour online course gives you the knowledge you need to choose a budget method that will control your firm's project costs. This is the sixth and seventh chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series.

Course Duration: 1 Hour(s)

Financial Management 8: Controlling Labor Costs

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour interactive online course helps you control labor and overhead costs and increase your likelihood of profitability on every project. This is the eighth chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 1 Hour(s)

Financial Management 9: Purchasing

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour interactive online course helps you develop the attributes necessary to create a good purchasing, leasing, and renting system for your firm. This is the ninth and final chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 1 Hour(s)


GENERAL

An Entrepreneur's Guide to Networking

Facebook, LinkedIn, Twitter, professional associations, other departments, competitors... the opportunities for networking, both 'social' and in person, are endless. Thus it is vital to learn to be strategic about your networking efforts in order to build the best relationships and truly get the results you want. Through application exercises and a rich multimedia process, this course will teach you what you need to know and do to be a strategic and effective 'networker'.

Course Duration: 1 Hour(s)

Business Dining Etiquette

Proper etiquette makes a statement about your character and competence as a professional. In this course we'll focus on business dining etiquette and how to present your best self when meeting with clients, colleagues, partners, or even friends. Upon completing this course you will understand proper business dining etiquette for before, during, and after the meal. In addition you will understand common place settings and proper utensils. Finally, you'll learn about proper etiquette when you are hosting a meal

Course Duration: 1 Hour(s)

Company Layoffs and Downsizing

Layoffs, reduction, downsizing, rightsizing, staff cuts, managing redundancy; any way you say it, the reality is a complex process that impacts a lot of individuals and organizations worldwide. Through application exercises and a rich multimedia process, this course will increase your understanding of how to make this potentially traumatic experience as successful and positive as possible for everyone involved

Course Duration: 1 Hour(s)

Critical Thinking and Problem Solving

Are you constantly 'firefighting'? Does it seem as though problems always appear at the last minute or just before the weekend? In this course, you will learn strategic steps to prevent much chaos and solve new or recurring problems. Through the use of application exercises and rich multimedia process, your ability to think critically and solve problems effectively and in a timely manner will increase thus propelling your end results to new heights.

Course Duration: 1 Hour(s)

Discrimination Prevention

Discrimination is a big deal. Regardless if you are the one being discriminated against, the one doing the discriminating, or if you are seeing it happen around you, discrimination is real and it can be a serious problem. In "Dealing with Discrimination in the Workplace" you will learn the steps to 1) help you recognize when discrimination is occurring, 2) identify how to acknowledge the situation, and then 3) know how to proceed to eliminate the problem. Through the use of application exercises and a rich multimedia process, you will gain the skills you need to truly identify, address, and deal with discrimination.

Course Duration: 1 Hour(s)

Energy Management: Exercise, and Safety

Have time set aside, but no energy to use the time well? Learn the skills of managing your energy to find yourself getting more done and feeling better while you do it! Through the effective use of application exercises and a rich multimedia process, this course will take you on a journey of discovery to implement a workable plan to energize your life and get more done

Course Duration: 1 Hour(s)

Everyone is a Leader

For a time, the Disney company got some of its best ideas from the janitor. Leadership can be seen in any role and from any person. Using application exercises and rich multimedia, learn how to identify leadership potential and how to use the influence of ???unofficial??? leaders to everyone???s benefit

Course Duration: 1 Hour(s)

Facilitating Meetings and Groups

LearnSmart's Facilitating Meetings and Groups video training course demonstrates the extensive range of skills and tools needed to organize meetings that are both productive and time efficient. Through this course, viewers learn how to take charge, how to lead, and how to move groups towards their goals

Course Duration: 1 Hour(s)

Get SMARTER with Goals

What is the difference between someone who simply has goals and someone who actually achieves their goals? The key isn't to work harder, it's to work SMARTER! The SMARTER goal setting system is the evolution of the SMART goal setting system that was introduced in the 1980's. In this course you will learn how to apply the S.M.A.R.T.E.R. goal setting system. You will understand the definition of each letter of the acronym S.M.A.R.T.E.R. and view real world examples of how it is applied to goal setting. In addition, you will have the opportunity to apply it to set your own goals and apply the methodology. Finally, you will be provided with additional strategies for achieving your goals.

Course Duration: 1 Hour(s)

Healthy Practices: Nutrition, Exercise, and Safety

We all know it is important to have healthy habits in our lives, but there is a big difference between knowing, and doing. Through application exercises and a rich multimedia process, this course teaches simple strategies to help you implement simple daily practices that lead to a healthy life

Course Duration: 1 Hour(s)

Interviewing Skills for Employees

What to wear? What to say? When to follow-up? The process of interviewing for a position can be nerve racking to say the least. ???Tell Me About Your Weaknesses??? takes you through a typical interview process and prepares you for the what you may encounter. Through application exercises and a rich multimedia process, you will learn top skills to ease your nerves and prepare you for any interview

Course Duration: 1 Hour(s)

It's my Job! Career Growth

While you may have a boss and frequent interaction with HR (Human Resources) your career is YOUR career and therefore YOUR responsibility to manage. In this instructive course, learn key steps to identifying what you want out of your career and how to make it happen through application exercises and a rich multimedia process

Course Duration: 1 Hour(s)

Making Humor Work at Work

Being able to laugh and have fun in the workplace is a benefit to employees, their supervisors, and their companies. In addition to being just plain old fun, laughter is good for business. Studies show that employees who love to laugh are more creative and more productive. They make better decisions. And they get along better with their co-workers. LearnSmart's Making Humor Work at Work video training course shows workers how to problem-solve, defuse resistance to change, disarm anger, and improve and increase memory through the effective use of humor on the job

Course Duration: 1 Hour(s)

Managing Stress at Work

Eu-stress and Di-stress. One positive, one negative. One can push us to new levels of achievement, the other can kill. In this course, learn the difference between positive and negative stress, and how to manage both to help you achieve the results you desire. Reduce the negative stress in your world by using application exercises and a rich multimedia process. Check process to identify pain points and take action to regulate the stress you experience

Course Duration: 1 Hour(s)

Managing Up: Strengthening Relationships

Have a great rapport with your employees and your peers? You???re not done yet! Learning how to manage up is a key component of any successful career. Through application exercises and a rich multimedia process, this course will teach you what you need to know to create positive relationships with those you report to

Course Duration: 1 Hour(s)

Meetings That Get Results

Frustrated with boring meetings that waste time? Never fear! This pivotal course will teach you how to shift from boring, ineffective meetings, to strategic meetings that get results! Through application exercises and a rich multimedia process, learn the specific components that make meetings worth the time and effort of everyone involved. But what if you are not in charge? Not a problem! This course will also take you through the steps and options to make meetings effective even when you are not the one conducting

Course Duration: 1 Hour(s)

The Change Process

In LearnSmart's Change Process video training you will learn about where meaningful organizational change begins, as well as the important role that employees and managerial staff play in the success of the transition process. In this course you'll learn about the various behavioral styles that influence the planning and progression of change: thinking, social, personal and more. You will also learn how to control, manage and integrate healthy change initiatives with minimal conflict through empathy, listening skills and celebrating short-term successes.This course will further provide you with strategies on defining job roles, setting performance standards, gathering feedback and building teamwork. With the information, learning tools and management approaches offered here, you will recognize that change should not be a stumbling block for employee relations, but an invitation to bring out the best in their forward thinking and yours.

Course Duration: 1 Hour(s)

The Power of One - Taking Accountability

Have you ever said that something is ???not your responsibility???? Maybe it is! Learn how taking accountability can change the results you are getting at work and in your life. This course uses application exercises and a rich multimedia process to give you the insight and skills to change your results through taking accountability

Course Duration: 1 Hour(s)

The Power of Vision

Do you know where you're going professionally? Do you know what you want out of the next 3 weeks? How about the next 3 years? This course will help you create a powerful vision of where you want to go and what you want to achieve. You'll also learn how to get others on board with your vision. You will learn from real-world examples of different individuals and how they took their vision of what they wanted and made it a reality. Whether you are trying to get somewhere personally, or you want to create a clear and compelling vision of where you want your team to be, this course can give you the foundation you need to get pointed down the right path

Course Duration: 1 Hour(s)

Work Life Balance

Do you live to work or work to live? In this course you will explore your motivation and priorities, and discover how the answers to strategic questions can help you create a healthy rewarding balance between the activities in your life. Through interactive assignments and a rich multimedia process, this course will help you realign with your priorities and experience the life you desire

Course Duration: 1 Hour(s)

Smart Time Management

7 Steps to Regaining Control of Your Day

Feeling out of control and overwhelmed by everything you need to accomplish each day? No matter how hectic your schedule appears, you can regain control of your day and increase your daily productive time. How? Effective time management is your tool to design success at work and at home. This interactive online course details a complete, integrated time management system. This system contains just seven steps, which will assist you in developing an effective and efficient method for allocating time and regaining control of your life. In addition to honing your prioritization skills, you will also learn how best to use your reclaimed time and how to periodically reassess your time management process so you can maintain control of your day.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

The 80/20 Rule for Making Every Minute Count

In 1897, Italian Economist Vilfredo Pareto found that 20 percent of any given population, of any country during any time period, accounted for 80 percent of the wealth. This pattern is repeated in many aspects of life, not just wealth. The 80/20 Rule as applied to time management reveals that there is generally a significant imbalance between our efforts and our results -- 20 percent of our efforts produce 80 percent of the results. Conversely, the other 80 percent of our efforts produce only 20 percent of the results. This interactive online course explores how we can learn to channel our time and effort to get the greatest results with the least amount of effort and stress. It focuses on individual abilities, and teaches an entrepreneurial time management approach together with creative use of the 80/20 Rule. Implementing the tools presented in this course will help you prioritize so that you focus on the things you are best at and enjoy the most. You will learn to strive for excellence in a few things, rather than achieving mediocre performance in many.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Business Execution

Execution 01: Strategies

Business execution is about taking ideas and turning them into reality. But to do that, you need to adopt a culture of execution. Execution Strategies introduces you to the hallmarks of an execution culture, and teaches you how to develop one in your organization. You'll learn about the importance of accountability; how to handle change; how to align the right talent with your goals; and, once you are aligned in executing your strategy, how to stay on track until you get where you want to go

Course Duration: 1 Hour(s)

Execution 02: Inspiring Excellence

When you have the foundation for a business execution culture in place, it takes constant vigilance to keep the momentum going, keep employees energized, and make sure your key people are the right ones to maintain the culture and maximize output. Inspiring Workplace Excellence deals with the importance of keeping employees energized by keeping them empowered. When you maintain positive energy, it helps create a work environment that inspires employees

Course Duration: 1 Hour(s)

Execution 03: Turning Ideas into Actions

There are concrete steps you can take to create a culture that will assist, rather than impede, the execution of ideas and strategies. Turning Ideas into Actions will show you how successful organizations establish a business execution culture. In addition, you will see how to avoid wrong questions, inflated numbers, unrealistic projections, and outrageous 'stretch goals' that set departments up for failure

Course Duration: 1 Hour(s)

Improving Work Habits

Improving Work Habits 01: Performance Issue or Poor Work Habit?

Distinguish between a performance issue and a poor work habit, which require a different problem-solving process.

Course Duration: 1 Hour(s)

Improving Work Habits 02: Describing the Work Habit

Practice describing the team member's poor work habit focusing on behavior and fact, not attitudes or opinions.

Course Duration: 1 Hour(s)

Improving Work Habits 03: Keep Ownership with the Team Member

What you should say in the context of work habit discussions when team members try to deny responsibility for the poor habit

Course Duration: 1 Hour(s)

Improving Work Habits 04: Empathizing

Use empathy in your discussions is important for team member self-esteem and buy-in

Course Duration: 1 Hour(s)

Improving Work Habits 05: Your Path

Learn and apply the five-step process for improving poor work habits shown by your team members

Course Duration: 1 Hour(s)

Improving Work Habits 06: Mastering

Practice Improving Work Habits in a full scenario situation

Course Duration: 1 Hour(s)

Improving Work Habits 07: Health Check

Test your ability to apply Improving Work Habits concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)

Quality Essentials

Smart Quality: Building Quality Awareness

You expect quality from your vendors and your customers expect quality from you and your organization. In this course we will familiarize you, regardless of your level in your organization, with the meaning of quality, how it is critical, and how to begin to put it into motion in all of your work.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Smart Quality: Systematic Problem Solving

All organizations are challenged by problems that need to be fixed. You can become a master troubleshooter and problem solver. In this course we will instruct you in successful systematic problem solving, giving you methods and tools that you can use regardless of your position or organization.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Smart Quality: Process Improvement

All work is a process--plain and simple. A process is a series of events, activities, decisions, or tasks that transform inputs into outputs. Processes can be very large, crossing many functions within your institution or organization; or small, existing within a department or unit. Smaller processes exist within the context of larger processes. It is imperative as you start that you are careful in what processes you select for improvement. This interactive online course discusses selecting, monitoring, and improving processes so you will be able to provide your products or services accurately and on time.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Supporting Change

Supporting Change 01: The 3 Phases

Understand the three phases of change and what to expect in each phase

Course Duration: 1 Hour(s)

Supporting Change 02: Reactions

Identify the common reactions to change and strategies to best handle each type of reaction

Course Duration: 1 Hour(s)

Supporting Change 03: Your Path

Learn and apply the five-step process for helping your team through changes in the workplace

Course Duration: 1 Hour(s)

Supporting Change 04: Mastering

Practice Supporting Change in a full scenario situation

Course Duration: 1 Hour(s)

Supporting Change 05: Health Check

Test your ability to apply Supporting Change concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)


LEADERSHIP

A Leaders Guide to Decision Making

Sometimes choices are tough. We second guess our decisions or stall making one to start with. In this Effective Leader's Guide for making decisions, learn the steps to make more strategic choices and to feel comfortable with the decisions you have made. Using application exercises and a rich multimedia process you will soon be more comfortable in your own skin and more effective with your choices by applying what you have learned in this foundational course.

Course Duration: 1 Hour(s)

Advanced Management Skills

In LearnSmart's Advanced Management Skills Video Training, you'll learn how to become a more confident manager. By taking this course, you will learn the qualities of a healthy, effective team and the techniques that will help you manage that team. Beyond that, you'll learn the advanced management skills of communication, leadership, and motivation -- skills that very few people in the business world truly understand

Course Duration: 1 Hour(s)

An Effective Leader's Guide to Time Management

Ever wonder how some people get more done in the same 24 hours than you do? Gain the skills to up your productivity and own your time with this effective leader's guide to time management. This course uses application exercises and a rich multi-media process to integrate effective time management skills into your daily practices. This results in increased productivity, effectiveness, and overall desired outcomes

Course Duration: 1 Hour(s)

Building Leadership Capability

As a leader you will have opportunity to coach and mentor others in both official and unofficial capacities. Knowing how to effectively coach and mentor your people is key to both their success and to preparing new leadership to step up. Through application exercises and a rich multimedia process, you will learn the skills to be an effective coach or mentor, and thus be able to build additional leadership capability in your organization.

Course Duration: 1 Hour(s)

Creating a Code of Conduct

Ever wonder if a certain behavior is appropriate or out of bounds? Perhaps it is appropriate in one setting, between certain people, but not appropriate in another setting. Well, wonder no more! This course will take you through the steps to determine appropriate conduct and to navigate tricky or touchy ethical situations. "To do or not to do... that is the question" employs application exercises and a rich multi-media process, to increase your awareness and understanding and to provide you with a guide to navigate the sometime murky waters of ethics and appropriate code of conduct.

Course Duration: 1 Hour(s)

Effective Delegation Overview

LearnSmart's Video Training Course for Effective Delegation was developed to teach people that delegation is more than just clearing off your desk by assigning tasks to others. Not only does delegation entail teaching others the skills necessary to accomplish certain tasks, but it also serves as an opportunity to foster employees in their career training. The course shows the importance of delegating not just tasks, but also the authority necessary to complete them

Course Duration: 1 Hour(s)

Lead with Strengths

It is common to focus on our weaknesses, however weakness will not make you excel. If you want to be an effective leader, it is important to focus on and learn to lead with your strengths. Everyone has strengths. Things they are naturally good at. Do you know your strengths and how they can help you to be an effective leader? This guide will teach you how to identify and lead with your strengths

Course Duration: 1 Hour(s)

Mentoring that Matters

Mentoring has been shown to help improve performance, enhance confidence, add motivation and perspective, and foster problem-solving skills, giving employees an overall boost in their standing within the company. LearnSmart's "Mentoring that Matters" course teaches managers, supervisors, and team leaders how to start a mentoring relationship, the benefits to both mentor and 'mentee,' problem-solving, and challenges

Course Duration: 1 Hour(s)

Negativity in the Workplace

In LearnSmart's Negativity in the Workplace Video Training, you'll learn how negativity serves as an enormous obstacle toward a team's success -- and how this feeling manifests itself in your employees' actions and attitudes. As a supervisor, it is up to you to help prevent negativity from spreading. By dealing with it head-on, and not waiting until it becomes a bigger problem, you put yourself in a better position to avoid a potentially devastating outcome

Course Duration: 1 Hour(s)

Part 1 - What Leaders Do

Extraordinary results can occur in an otherwise ordinary setting, and the objective of this course is to help you to create the conditions that lead to those results. Leadership development is ultimately self-development, and this series of courses will help you meet that daily challenge. Leadership is not the private reserve of a few charismatic men and women - it is a process that ordinary people use when they are bringing forth the best from themselves and others. This series will inspire you to create a workplace that rejoices in celebration and encourages the best efforts from everyone. This 1-hour interactive online course introduces the five practices of exemplary leadership - model the way, inspire a shared vision, challenge the process, enable others to act, and encourage the heart. It sets the stage for the remaining courses in the series and uses actual case examples from real people who have achieved remarkable success. You'll also find out what four qualities - from among 225 traits - people consistently look for in a leader they would willingly follow. This course series is adapted from the extensively researched and highly respected book, The Leadership Challenge, by James Kouzes and Barry Posner. It is recommended that you take this course before attempting later courses in the series.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Part 2 - Model the Way

What do Abraham Lincoln, Martin Luther King Jr., Susan B. Anthony, Cesar Chavez, the Dalai Lama, Eleanor Roosevelt, Mother Teresa, and Archbishop Desmond Tutu have in common? They all have, or had, strong beliefs about matters of principle and an unwavering commitment to a clear set of values. They all are, or were, passionate about their causes. Another thing they have in common is that while each of these people may have quoted someone else from time to time, they are all people who are more often quoted themselves. Finding your voice and serving as a role model for your constituents is critical to becoming an authentic leader. If you can't find your voice, you'll end up with a vocabulary that belongs to someone else, mouthing words that were written by some speechwriter, or mimicking the language of some other leader who's nothing like you. And people most admire those who best articulate the principles they believe in. You can begin to achieve these aims by exploring the first of the five practices of exemplary leadership: 'Model the Way.' This is the second in a series of courses adopted from the highly respected book, The Leadership Challenge , written by James Kouzes and Barry Posner.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Part 3 - Inspire a Shared Vision

When the byproducts of a Ben & Jerry's ice cream plant overloaded a local waste treatment plant and nearly had to shut down, administrative assistant Gail Mayville found an unorthodox solution that saved people's jobs, kept the plant open, and jump-started a new and rewarding career. What Gail and thousands of other leaders share is the characteristic of being forward-looking - of being concerned not just about today's problems but also about tomorrow's possibilities. They see something out ahead, vague as it might appear from a distance, and they imagine that extraordinary feats are possible and that the ordinary could be transformed into something noble. Find out how Gail solved the problem - and why leaders need to be able to look beyond the present moment to see an ideal version of the future. This course - which focuses on the third principle, 'Inspire a Shared Vision,' will help you learn to communicate your vision clearly and enlist others in making this dream a reality. This is the third in a series of courses adopted from the highly respected book, The Leadership Challenge , written by James Kouzes and Barry Posner.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Part 4 - Challenge the Process

If you keep your eyes open and periodically actually shut your mouth, and you have the courage to turn the mirror around on yourself, it's amazing what you can learn and how you can change things.' - Dick Nettell, corporate services executive for the Bank of America The leaders whose stories we excerpt talk about times when they turned around losing operations, started up new plants, developed new products or services, installed untested procedures, renewed operations threatened with closing, or released the creative spirit trapped inside stifling bureaucratic systems. The personal-best leadership cases were about radical departures from the past, about doing things that had never been done before, about going to places not yet discovered. In many cases, the magnitude of results was in the hundreds of percent. In 'Challenge the Process,' you'll see how leaders understand that change is a constant, and proactive individuals seize the moment and use times of change to create something better than previously thought possible. This is the fourth in a series of courses adopted from the highly respected book, The Leadership Challenge , written by James Kouzes and Barry Posner.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Part 5 - Enable Others to Act

In the thousands of cases the course authors studied, they did not encounter a single example of extraordinary achievement that occurred without the active involvement and support of many people. Nor was there a single instance in which one talented person - leader or individual contributor - accounted for most, let alone 100 percent, of the success. Throughout the years, leaders from all professions, from all economic sectors, and from around the globe continue to say, 'You can't do it alone.' Leadership is not a solo act, it's a team effort. This part of the series will teach you about the importance of fostering collaboration (and the methods for doing so), along with ways to empower and strengthen your team. This is the fifth in a series of courses adopted from the highly respected book, The Leadership Challenge , written by James Kouzes and Barry Posner.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Part 6 - Encourage the Heart

Most people rate 'having a caring boss' even higher than they value money or fringe benefits. In fact, how long employees stay at a company and how productive they are there is determined by the relationship they have with their immediate supervisor. This segment in the Leadership Challenge Series covers the last - but in no way least important - practice of exemplary leadership, 'Encourage the Heart.' You'll learn the best ways to recognize the contributions of others and reward those that deserve the appreciation. You'll take a close look at the theory that high expectations lead to high performance, and why you should set the bar higher as a result. When these positive expectations yield results, leaders then celebrate the values and victories in their organizations. Exemplary leaders keep four essential points at the fore: focus on clear standards, expect the best, pay attention, and personalize recognition. Learn how to put these points into practice to stimulate and motivate each individual on your team! This is the sixth and last in a series of courses adopted from the highly respected book, The Leadership Challenge , written by James Kouzes and Barry Posner.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Transition to Leadership

New to a leadership role? You're in the right place! As leadership, you have a different focus, new responsibilities, and different challenges than you did as an individual contributor. This course covers the "in's and out's" of the sometimes difficult transition experience from an individual contributor into leadership. Regardless of your title or the type of leadership role you now fill, through interactive assignments and a rich multimedia process, this course will smooth your transition and put you in position to excel in your new role

Course Duration: 1 Hour(s)

Basics of Leadership

Basics of Leadership 01: Challenges

Leaders in the 21st century must accommodate themselves to today's rapidly evolving marketplace. Leadership Challenges will teach you about the characteristics of 21st century organizations. You will become familiar with current trends as they apply to business, and gain a better understanding of changing employee expectations and motivations in the workplace. This is the first course in a series of six courses on 21st century leadership

Course Duration: 1 Hour(s)

Basics of Leadership 02: Corporate Culture Changes

A company's organizational structure has a significant impact on how well a company performs and how well its employees work together to achieve common goals. In this course, you will learn the characteristics of a healthy organizational culture. You will gain insight into understanding workplace behaviors and learn how to direct cultural change. This course will provide you with ideas on how to shape healthy organizations and the insight needed to lead cultural change in your organization. Changes in Corporate Culture is course number two in a series on 21st century leadership

Course Duration: 1 Hour(s)

Basics of Leadership 03: Keeping Employees Energized

Employees who are excited about being at work each day tend to be more conscientious, yield higher quality work, have more momentum, and are less likely to allow themselves to become distracted. In this course, you will learn about the right ways to energize employees. You will gain insight on how to effectively communicate with and empathize with employees. You will better understand how to build morale in the workplace and how to stimulate creativity and capitalize on employee energy. This course is part of a six-course series on 21st century leadership.

Course Duration: 1 Hour(s)

Basics of Leadership 04: Knowledge Management

Knowledge is the most valuable asset most companies possess. Knowledge fuels innovation and represents a strong competitive advantage. Therefore, how companies manage their knowledge directly affects their productivity and capacity to compete. Knowledge Management looks at three different management styles and provides insight into how knowledge workers in the 21st century play an important role in today's workplace and how companies grow their intellectual capital. This is the fourth course in a six-course series on 21st century leadership

Course Duration: 1 Hour(s)

Basics of Leadership 05: Elements of Change

Pushing for change can result in a more competitive organization. But change does not guarantee success and involves risk and cost. However, not doing anything can be risky and costly too. Elements of Change addresses the importance of change and why it's essential to speak up when you see something that can be done better or handled differently. This course will allow you to look at your organization with new perspective and contemplate how it can become more competitive and grow in the marketplace. This is the fifth course in a series of courses dedicated to taking a closer look at successful 21st century leadership

Course Duration: 1 Hour(s)

Basics of Leadership 06: Dynamics

Leadership Dynamics will introduce you to some of the common misperceptions about leadership. You will review the fundamental qualities of a great leader and learn how you can develop your own leadership style. You will learn the value of building strong relationships with bosses and co-workers, the power of influence, how to shape corporate culture, and how to build great teams. This is the final course of the Front Line Leadership series

Course Duration: 1 Hour(s)

Communication Essentials

Communication Essentials 01: Empowering Leadership

Utilize an empowering and dynamic communication process to increase team members' motivation and commitment.

Course Duration: 1 Hour(s)

Communication Essentials 02: Craft Clear and Concise Messages

Construct and express clear and concise messages in both written and spoken communication

Course Duration: 1 Hour(s)

Communication Essentials 03: Team Member Messages

Deliver messages that address the interests of the listener

Course Duration: 1 Hour(s)

Communication Essentials 04: Listening to Communicate

Use Reflecting, Probing, Supporting, Advising to demonstrate active listening to others

Course Duration: 1 Hour(s)

Communication Essentials 05: Nonverbal Behavior

Make verbal and nonverbal communication congruent to reinforce the intent of messages

Course Duration: 1 Hour(s)

Communication Essentials 06: Impactful Feedback

Provide the rationale for your feedback, whether to reinforce or improve performance

Course Duration: 1 Hour(s)

Communication Essentials 07: Mastering

Practice the skills learned in Essential Skills of Communicating in a full scenario situation

Course Duration: 1 Hour(s)

Effective Delegation

Effective Delegation 01: What to Delegate

Learn and apply the delegation process to determine which tasks to delegate to team members (and to whom to assign each task)

Course Duration: 1 Hour(s)

Effective Delegation 02: The Issues

See and practice the issues that arise in delegation discussions and how to effective handle them

Course Duration: 1 Hour(s)

Effective Delegation 03: Your Path

Learn and apply the five-step process for delegating tasks to members of your team

Course Duration: 1 Hour(s)

Effective Delegation 04: Mastering

Practice Delegating in a full scenario situation

Course Duration: 1 Hour(s)

Effective Delegation 05: Health Check

Test your ability to apply Delegating concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)

The Art & Science of Delegation

Many think delegation is a way to load others with work, hopefully relieving themselves of both some work and, possibly, some responsibility. But that's a narrow and negative perspective on delegation that seldom leads to increased productivity or profitability. The true purpose of delegation is to get more accomplished in less time through the effective utilization of the talent and resources available. Used correctly, delegation allows us to work constantly on our business rather than merely working in it. It tell us when others can do needed activities, faster, cheaper, and better than we can ourselves. The mastery of delegation is the highest form of personal leverage and the ultimate time management tool. It multiplies the number of projects we can effectively work on at once, and also shortens the time between concept and delivery of the product or service to the client or market. This 1-hour interactive online course defines delegation, explains its benefits, and guides the student through the process of delegating tasks and projects.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Leadership Essentials

Leadership Essentials 01: The Work of Leaders

Distinguish between leadership and management tasks and familiarize yourself with the Leadership Achievement Path

Course Duration: 1 Hour(s)

Leadership Essentials 02: Focus on Behavior

Base discussions about performance and work habits on behavior rather than on personalities and attitudes

Course Duration: 1 Hour(s)

Leadership Essentials 03: Enhance Self-Esteem

Acknowledge contributions, results and accomplishments to enhance self-esteem

Course Duration: 1 Hour(s)

Leadership Essentials 04: Encourage Participation

Involve team members in goal setting, problem-solving and decision-making

Course Duration: 1 Hour(s)

Leadership Essentials 05: Lead Effective Meetings

Deploy meeting management skills to meet the goals of the meeting in the available time

Course Duration: 1 Hour(s)

Leadership Essentials 06: Mastering

Practice the skills learned in Essential Skills of Leadership in a full scenario situation

Course Duration: 1 Hour(s)

Leadership Essentials 07: Health Check

Test your ability to apply Essential Skills of Leadership concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)


MANAGING PEOPLE

Appraising Performance

Appraising performance is a continuous process, one that should bring out the best in both a manager and his/her employees. When handled properly and effectively, it can encourage - even inspire - people to strive toward personal growth and improvement. LearnSmart's Performance Appraisal course deals with planning - developing a performance plan that includes realistic, meaningful performance goals - and the unique role of the manager in today's workplace, where telecommunication fosters relationships with employees you never see. Specific topics include performance goals, motivational techniques, and systematic performance assessment.

Course Duration: 1 Hour(s)

Business Essentials

Having your own business means personal freedom. Business ownership allows you to be your own boss, and there are no income limits. The more money your business earns, the more money you, the owner, can keep. However, owning your own business requires you to become fully involved in managing the organization. This begins with establishing your company's values and writing mission and vision statements. This course will show you how to implement these elements, and more, into a well-defined business plan. In addition, you will be introduced to the importance of a structurally sound financial plan. These ingredients can prepare you and your company for success.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Coaching for Better Performance

There's no doubt about it. The workplace has changed drastically over the past two decades. In the past, leading an organization meant managing, directing or supervising. The individual in charge was known as 'The Boss' and was responsible for directing all activities and making all decisions. Today's employees do not respond well to bosses. They expect to be treated as full members of a team. Therefore, many managers today find themselves in the somewhat uncomfortable position of being a 'coach.' Unfortunately, they are typically lacking in the knowledge and skills to master their new role. The purpose of this course is to provide practical suggestions for confronting poor performance by using a Performance Improvement Plan. The ideas in this course are designed to help you become a coach in the very best sense of the word.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Coaching with Confidence

LearnSmart's Coaching with Confidence video training course teaches the importance of communication, leadership, and a way of thinking that others feel compelled to follow. Students will learn that it's not what coaches are, but what coaches do that has the most value. Coaching with Confidence contains all the essentials that people need to be the best coaches they can be - for themselves, and for their teams.

Course Duration: 1 Hour(s)

Data Security

Data security is the protection of information and mechanisms employed to provide assurance that data will remain secure. A data security system includes resources, people, hardware, software, and the infrastructure supporting data protections. This interactive online course discusses the different aspects of data security, including categorization of data and data types, data management, and user and organization responsibility for maintaining data security. Data within an organization is an essential part of how the organization does business, makes profits, acquires its place in industry, and retains employees to perform the work. Determining the level of data sensitivity and structuring a data security system around those needs is imperative for the success of an organization and the security of organizational information.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Developing Your Leadership Style

Want to know all the details? Prefer to oversee? Like to be involved? Everyone has a different style, whether in dress and music or in leadership. In this course you will learn to identify your personal leadership style and how to incorporate your style into any role through the use of application exercises and a rich multimedia process. Knowing your style will allow you to be more effective in choosing team members, managing up or down, and in getting your own work done

Course Duration: 1 Hour(s)

Discrimination in the Workplace for Managers

As agents of their employers, managers need a basic understanding of employment discrimination laws and how they apply in the workplace. There are a variety of both federal and state laws prohibiting certain types of workplace discrimination. The concepts of discrimination, harassment and diversity are all related to the goal of creating a workplace environment where differences among employees are respected and valued. However, there are fine distinctions among the terms. In this interactive course, you will learn how they relate to one another from both a practical and legal perspective. You will also learn about the categories protected from discrimination, types of reasonable accommodations, and best practices to avoid workplace discrimination.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Effective Performance Review Practices

Studies show that well over 90% of organizations engage in a formal employee Performance Review (or Appraisal) Process, but the practice is highly varied between companies - and sometimes within a single company - in both the way it is conducted and its effectiveness. In fact, Performance Review is often dreaded by both managers and employees. One reason is that managers often lack skill in objectively evaluating and providing useful feedback to employees. The purpose of this training session is to equip managers to engage in effective employee performance reviews that will help employees understand and maximize their performance. We will also show how employees can best participate in the process. When done effectively, the Performance Review will have a positive impact on the motivation and performance of employees and their managers and will benefit the entire company.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Employee Discipline

Hate those awkward moments when you have to "deal" with inappropriate or ineffective behavior? Make those moments an experience of the past by learning how to appropriately discipline an employee. With proper implementation of the skills taught in this course, you will find that those 'awkward moments' are few and far between resulting in a better experience for everyone, as well as your overall results.

Course Duration: 1 Hour(s)

Equal Employment Opportunity and Diversity for Managers

As agents of an organization, managers need to not only be aware of all applicable employment discrimination laws, but they also must know how to manage diverse employees in varied workplace scenarios. The purpose of this course is to educate managers about equal employment opportunity and diversity practices. In this interactive course, you will learn the basics of federal anti-discrimination laws, the barriers to workplace diversity, and the best practices associated with diversifying your workforce.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Fundamentals of Business Crisis Management

In LearnSmart's Business Crisis Management Video Training, you'll learn the steps to take before, during and after a crisis, which will help determine your company's outlook once the storm has passed. In addition, you'll learn the tools for anticipating business crises, and processes for developing crisis management capabilities -- particularly, how to develop a crisis management plan

Course Duration: 1 Hour(s)

Getting the Most out of a Multigenerational Workforce

Times have changed--and so has the workplace. Unlike just a few decades ago, today there are multiple generations of workers at the office, each with their own unique characteristics and expectations. As a manager, it is up to you to find a way to engage and motivate your workers in order to promote success, and the first step is finding out who they are and what makes them 'tick'. This eye-opening course describes in detail the characteristics of the four main groups in today's multigenerational workplace: Traditionalists, Baby Boomers, Generation X and Generation Y. It includes information about their work ethic, work styles, loyalties, and their views on work and the family, and it takes a look at the challenges each generation faces with regard to the current recession. Management practices will also be presented that encourage each generation to fully invest in getting the job done not just 'well' but 'with excellence'.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Hiring the Right Talent - Customer Service

Hiring the right talent can make a difference between success and failure in your organization. Interviewing and hiring the right person is both an art and science. In this course, we will focus on best practices and bottom-line evidence that will show you how to interview and hire the best talent. Although this course will be focusing on hiring for a customer service position, the concepts and techniques can be utilized for any position.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Hiring the Right Talent - Sales

Hiring the right talent can make a difference between success and failure in your organization. Interviewing and hiring and the right person is both an art and science. In this course, we will focus on best practices and bottom-line evidence that will show you how to interview and hire the best talent. Although this course will be focusing on hiring for a sales position, the concepts and techniques can be utilized for any position.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

How to Handle Workplace Challenges

Regardless of how much effort an organization puts into creating an efficient and respectful work environment, challenging circumstances always arise. Rather than perceiving these problematic situations as a reflection of a personal or organizational failure, it is more effective to focus on establishing and following clear guidelines to resolve problems and appropriately handle workplace challenges. Whether your organization is currently facing a serious problem, or is seeking to put policies and procedures in place for the future, this interactive online course will guide you in handling the different challenges your organization might face. Instances for intervention including hostile behavior, substance abuse, and criminal activity will be discussed, as well as prevention and mitigation strategies for violation of workplace policies. While the types of challenges encountered in the workplace are too diverse to be discussed in one manual, this course will cover common types of problematic work situations most employers are likely to encounter.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Internet and Computer Policy

As the internet grows, a touch of the screen can take you through boundaries previously only dreamed of. But do you know which boundaries it is okay to cross (or even encouraged) versus which to not even mention to you that now exist? Using application exercises and a rich multimedia process, this course will take you through basic internet protocol to keep you and your employees safe and focused

Course Duration: 1 Hour(s)

Key Skills for Managing & Coaching Your Team

Whether you are a newly promoted supervisor or an experienced manager, you know managing people is a big responsibility. It requires a special skill set. This course will help you develop the skills you need to be successful and to develop successful employees. This interactive online course teaches you how to coach employees through feedback, mentoring, and counseling. The touchy subjects of corrective counseling and employee discipline are covered as well as the methods of planning, conducting, and benefiting from employee meetings. You will find a template for time management for your work and personal life. The course concludes with a motivational and highly informative section, 'Take Care of Yourself.'

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Lawful Employee Discipline

Many managers would agree that managing employee workplace behavior can be one of the most challenging aspects of their job, and this is particularly true when it comes to imposing discipline. Determining what to do and when to do it can leave even the most experienced manager perplexed and the proliferation of employment regulations in recent years has added to the complexity of the task, leaving some employers reluctant to take action lest they violate one of the many laws protecting employee interests. As a manager, your primary job is to obtain the best possible results out of your employees, and this sometimes means you will have to help redirect an employee who has gotten off track. Fortunately, there are steps managers can take to ensure disciplinary action is effective while also protecting the organization from possible legal liability. In this interactive course, we will explore why managers must keep up with disciplinary issues and how to best manage this process. We will also look at the legal implications, and why the presence of established policies will be your best line of defense in the event of an employee complaint or lawsuit. Finally, we will discuss overall performance management and best practices for achieving and maintaining a world-class workforce.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Lawful Hiring Practices

The objective of this course is to help employers and hiring managers in companies be aware of the liability and responsibility they carry in regards to hiring employees. By knowing what is acceptable and unacceptable, companies can be protected from litigation. With a history of wrongdoing against employees, the United States has enacted laws to protect the worker with some of the strictest labor laws in the world. This means that the burden of proof is on the company, not the employee, making the company much more susceptible to legal repercussions. In this course, you will learn about protected classes, diversity, recruiting challenges, employment verification, and legal do's and don'ts.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Lawful Termination Practices

There comes a time for every manager when they are faced with the need to terminate an employee. The difficulty comes with ensuring that the company is in a position that prevents any liability on their part for that termination. Unfortunately in today's legal climate, wrongful termination suits are the number one labor lawsuit brought before the courts. The judicial system sees many of these cases, especially when economies experience a downturn and employees struggle to keep their jobs. This interactive online course outlines the criteria for legal termination, and explains how to ensure your company is prepared. Proper procedures need to be in place, and managers need to be knowledgeable of employment laws and the consequences for wrongful termination.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Managing a Geographically Distributed Workforce

It is becoming increasingly rare in today's business climate for all team members to be located centrally or working from a single office. Whether it is satellite offices, team members working at home, or offsite third party vendors, the workforce of today is more than likely dispersed among a variety of offices in separate locations. In this interactive online course, we will examine the factors that necessitate a remote and often globally distributed workforce. We will also discuss best practices for managing offsite teams and pitfalls to avoid in the process.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Managing Contractors and Temporary Employees

In LearnSmart's Managing Contractors and Temporary Employees Video Training, you'll learn how contractors and temps -- a common part of today's business landscape -- offer managers a variety of unique solutions, but also an assortment of unique challenges and questions. Knowing how to incorporate these dedicated professionals into your strategic plan can go a long way toward maximizing their effectiveness, and that of your department

Course Duration: 1 Hour(s)

Managing Technical Professionals

In LearnSmart's Managing Technical Professionals video training, managers are given a thorough overview of how to effectively lead technical professionals. You will cover material on the high-tech business environment to how to establish and maintain credibility. You will find discussions on how to keep technical professionals motivated. And how, when inspired, these dedicated individuals will help support a company's strategic objectives. But to do this, they need assistance from managers in identifying their career goals. Overall, you'll learn how to assist your organization ' and the technical professionals you manage ' in reaching and exceeding their goals

Course Duration: 1 Hour(s)

Methods for Motivating and Mentoring Your Team

Without a skilled captain to steer it safely to harbor, a ship is as good as lost at sea. The same can be said of the business world--without the right people at its helm, a firm is left to flounder on an uncharted course, one that may very well send it drifting into the dismal abyss of financial ruin. Arguably then, it stands to reason that employees are the most important resource within a company. After all, they are the vital crew members who will allow you, the captain, to navigate the corporate boat to safe harbor (i.e., profitability). This 1-hour interactive online course covers the importance of ensuring motivation among employees and details a variety of methods that can be used selectively to bolster team members. Case studies illustrate specific examples of the ways this information can be put to use, both with employees and the leaders of an organization.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Smart Management: Methods for Motivating Your Team

Without a skilled captain to steer it safely to harbor, a ship is as good as lost at sea. The same can be said of the business world--without the right people at its helm, a firm is left to flounder on an uncharted course, one that may very well send it drifting into the dismal abyss of financial ruin. Arguably then, it stands to reason that employees are the most important resource within a company. After all, they are the vital crew members who will allow you, the captain, to navigate the corporate boat to safe harbor (i.e., profitability). This 1-hour interactive online course covers the importance of ensuring motivation among employees and details a variety of methods that can be used selectively to bolster team members. Case studies illustrate specific examples of the ways this information can be put to use, both with employees and the leaders of an organization.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Motivating Employees

How do you get your employees and team members motivated and actively engaged? According to the dictionary, you simply provide them with a need, desire, or reason to make a particular choice - or behave in a specific manner. Sounds simple, right? Unfortunately, motivating employees is much more than just offering the right prizes, bonuses, or incentives. To understand motivation, we'll first focus on making sure the foundational needs of your employees are being met, and then, look at what additional needs need to be taken care of to help them thrive. Finally, you'll learn how to assess the motivation level of your employees to better determine what types of programs, incentives, or changes should be put in place to effectively increase motivation within your organization

Course Duration: 1 Hour(s)

Putting Your People First - Personnel Administration

The most important resource available to any organization is people. Organizations are made of people, and an organization cannot fulfill its intended mission without good employees. These employees need effective leadership to accomplish organizational goals and objectives. A good leader knows how to hire and keep good employees by following the rules and regulations that govern employment. This interactive online course will discuss several personnel issues of interest to all organizations. Whether you have 10 employees or 200 employees, just about every issue discussed in this course will, in some way, apply to your business. Issues discussed in this course include: Personnel Administration (Management and Leadership, Hiring and Firing Practices, and Employee Manual/Handbook) Sexual Harassment Equal Employment Opportunity (EEO) Drug Free Workplace The Americans with Disabilities Act of 1990 (Including 2008 amendments)

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Rewarding Peak Performers

Successful companies are built upon good ideas, and the people who turn those ideas into products and processes. In order for those companies to remain successful, they must make sure that they retain the people who helped them rise to the top of their industry. Rewarding Peak Performers gives managers the tools they need to not only keep their own talented people, but to reach out and find others who can add to the business's bottom line

Course Duration: 1 Hour(s)

SMART Goals - Setting Effective Targets for Success

Learning how to set effective and relevant goals is the first step in achieving success in any field--goals serve as roadmaps to the future. Just as you wouldn't go on a trip without a clear understanding of where you're heading, setting out on your professional journey without a plan is not likely to give you the results you desire. This interactive, online course discusses how to set goals using the SMART goal template (specific, measurable, achievable, relevant, time bound), and provides tools to help you get where you want to go in your personal or professional life. The purpose of this course is to aid you in selecting appropriate, attainable goals to give you the best chance of success.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Successfully Transitioning from Team Member to Manager

Successful transition and successful leadership depends on identifying effective strategies for building a team around you as leader and manager. This interactive online course focuses upon the challenges and key strategies for transition from the position of team member to the role of team leader. During this course, we will explore key theories of career development and transition within the corporate environment, as well as theories about team dynamics and the role of leaders. We will also discuss challenges related to the transition from team member to team leader, and strategic and tactical solutions for successful transition within a corporate team. Career development plans, including how to create them, modify them, and apply them to different career scenarios will also be discussed.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Coaching Job Skills

Coaching Job Skills 01: Determining Training Or Coaching

Coaching Job Skills teaches managers, supervisors and team leaders how to successfully coach employees in their jobs. In addition, it will help widen the breadth of skill sets for all employees

Course Duration: 1 Hour(s)

Coaching Job Skills 02: Your Path to Training New Skills

Learn and apply the five-step process for training your team members on new skills

Course Duration: 1 Hour(s)

Coaching Job Skills 03: Your Path to Coaching Existing Skills

Learn and apply the five-step process for coaching your team members on existing skills

Course Duration: 1 Hour(s)

Coaching Job Skills 04: Mastering Training New Skills

Practice Training New Skills in a full scenario situation

Course Duration: 1 Hour(s)

Coaching Job Skills 05: Mastering Coaching Existing Skills

Practice Coaching Existing Skills in a full scenario situation

Course Duration: 1 Hour(s)

Coaching Job Skills 06: Health Check

Test your ability to apply Coaching Job Skills concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)

Developing Performance Goals & Standards

Developing Performance Goals & Standards 01: The Value of Planning

Experience the importance of planning and developing goals for your team

Course Duration: 1 Hour(s)

Developing Performance Goals & Standards 02: Creating Standards

Identify and set performance standards that are S.M.A.R.T. (specific, measurable, attainable, results-oriented, and time-framed)

Course Duration: 1 Hour(s)

Developing Performance Goals & Standards 03: Your Path

Learn and apply the five-step process for setting and discussing team member performance goals

Course Duration: 1 Hour(s)

Developing Performance Goals & Standards 04: Mastering

Practice Developing Performance Goals and Standards in a full scenario situation

Course Duration: 1 Hour(s)

Developing Performance Goals & Standards 05: Health Check

Test your ability to apply Developing Performance Goals and Standards concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)

Effective Discipline

Effective Discipline 01: Taking Disciplinary Action

See and rate examples of disciplinary action and understand the importance of designing messages for the team member

Course Duration: 1 Hour(s)

Effective Discipline 02: Process and Documentation

Learn the standard procedure for disciplining team members and practice focusing on team member behaviors in documentation

Course Duration: 1 Hour(s)

Effective Discipline 03: Responding to Team Member Reactions

Since team members often react negatively to discipline, practice how you will respond in these situations

Course Duration: 1 Hour(s)

Effective Discipline 04: Your Path

Learn and apply the five-step process for effectively disciplining a team member

Course Duration: 1 Hour(s)

Effective Discipline 05: Mastering

Practice Effective Discipline in a full scenario situation

Course Duration: 1 Hour(s)

Effective Discipline 06: Health Check

Test your ability to apply Effective Discipline concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)

IT Pro to Manager

IT Pro to Manager 01: Managing the Development of Technical Professionals

In LearnSmart's Managing the Development for Technical Professionals video training, technical professionals will learn the skills to survive and thrive in the workplace. Students will also gain a better understanding of what it takes to develop organizational skills, such as time management, performance management, and stress management

Course Duration: 1 Hour(s)

IT Pro to Manager 02: Communication and Process Management Skills

In LearnSmart's Successful Communication and Process Management Skills video training, new and future managers will gain a clear understand of just how important clear lines of communication are -- with both employees and superiors. In addition, students will see how easy it can be to become overwhelmed, with so much to do in what never seems like enough time. By concentrating on effective time management, these individuals can avoid much of the stress and pressure that comes with a new position

Course Duration: 1 Hour(s)

IT Pro to Manager 03: Leadership and Transitioning into Management

In LearnSmart's Developing Leadership and Transitioning into Management video training, you will learn that management isn't always so much about leading, as it is about pointing the way. It is your duty to point the way by instructing, giving feedback and sharing your experience. This course looks at leadership roles, styles and behaviors, showing how to build the strengths of your team and overcome personality differences, as well as conflict

Course Duration: 1 Hour(s)

Management

Active Shooter and Other Acts of Targeted Violence

Active shooter or threat suspects are bent on killing as many people as quickly as possible in most cases. Knowing how to react in a targeted violence situation can increase your chances of survival. This interactive online course will teach you about various types of targeted violence. You will learn how to improve your chances of survival by preparing for targeted violence. You will also learn about the precautions for targeted violence and the indicators and traits to look out for so you'll know what to expect in various situations. Finally, you'll be trained on how to react to targeted violence by identifying roles and responsibilities and relaying communication effectively so that you can calmly interact with first responders.

Course Duration: 1 Hour(s)

Employee or Independent Contractor: The Risk of Misclassification of Employees

A growing number of workers are trading in the corporate hierarchy for the freedom to be their own boss. These independent contractors can be found in nearly every profession, from lawyers and business consultants to writers and yoga instructors. They set their own schedule and they enjoy a wide variety of work experiences, but they also pay their own taxes and secure their own health insurance. A problem arises, however, when employers misclassify workers who are employees under the law as independent contractors. Depending on the specific terms of the working arrangement with an independent contractor, such as hours worked, reporting structure, payment schedule, et cetera, you may be in violation of some very serious worker classification laws. In this interactive, online course, we will define the term independent contractor. We will describe tests used to classify workers as independent contractors, such as behavior controls, financial controls, and the actual working relationship, and we will discuss examples of independent contractors.

Course Duration: 0.5 Hour(s)

Essentials of I-9 Compliance

To many employers, a Form I-9 may appear to be a simple one-page piece of hiring paperwork. However, the one page Form I-9 comes with enough rules and regulations to fill a 69-page how-to manual, the M-274 Handbook for Employers. There are many common mistakes and human errors that can be made while completing and maintaining Form I-9 records. If an employer fails to complete or maintain I-9 documentation correctly, that employer may fall out of compliance and suffer harsh financial penalties. This interactive, online course contains valuable information on how to complete Form I-9, an important document used for employment eligibility verification. The Form I-9 is a valuable and easy-to-use tool. The use of Form I-9 helps protect jobs for authorized workers, and ensure a legal workforce.

Course Duration: 0.5 Hour(s)

Managing Generation X

You have probably heard the term 'Generation X' used in many different arenas. Who are they? What are their characteristics? What impact are they having on the workforce? Understanding the needs of Generation X employees is essential to effectively motivating and communicating with this important workforce. This 1-hour interactive online course examines the different characteristics of Generation X relative to other generations present in the workplace and offers effective strategies to bring out the best in this vital group of workers.

Course Duration: 1 Hour(s)

Managing a Millennial

Millennials are the generation born between 1980 and 1994 who have been given a reputation that says they have an inborn distrust of hierarchy and bureaucracy, and are prone to job-hopping. But is this reputation actually true? To manage your Millennial employees, you must understand the group and how they compare to other generations before them. How to manage and motivate what some call the 'trophy generation' is a hot topic of conversation and a concern for many businesses and managers. The good news is that millennials are like most people, they aim to have a job where they are valued, make an impact and develop their skills, all while being interested in what they do and being fairly paid for their effort. They want a secure job, but they aren't looking to make one job their life's work. This interactive, online course will discuss how millennials are different from other generations when it comes to their views on careers, success and professional growth. You'll learn coaching and managing tips to help make sure recognition is fair and consistent. You'll also learn how to leverage modern technology to increase engagement, and how to make work challenging, engaging, and fun.

Course Duration: 0.5 Hour(s)

Pricing as a Professional

This will not be a course in accounting. It will not rely on technical terms. It will be a common-sensical look at pricing with a keen eye to being practical and usable, using experienced-based methods. This 2-hour interactive online course provides an in-depth look at the elements of pricing that you as a contractor must consider if you are to operate on a successful professional level. Though the more prevalent common standard pricing considerations will be touched upon, the primary thrust of this course is to also consider the full panoply of pricing factors, including subjective and judgemental elements, that you must be aware of and use, if you are to be successful. This is a practical look, from an experienced contractors point of view, of often overlooked, but nevertheless important elements, that strongly influence your bottom line, and, perhaps, your ultimate success as a contractor. This course is written from the point of view of a contractor, but it contains information useful to many different professionals who deal with pricing issues. This course includes a multiple-choice quiz at the end. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Is this course approved for my state/license? (Click or Ctrl+Click for more info)

Course Duration: 2 Hour(s)

The Risk of Misclassification of Employees & Essentials of I-9 Compliance (RV-PGM144)

In the first module of this interactive, online program, we will define the term independent contractor. We will describe tests used to classify workers as independent contractors, such as behavior controls, financial controls, and the actual working relationship, and we will discuss examples of independent contractors. The second module of this program will discuss valuable information on how to complete Form I-9, an important document used for employment eligibility verification. The Form I-9 is a valuable and easy-to-use tool. The use of Form I-9 helps protect jobs for authorized workers, and ensure a legal workforce.

Course Duration: 1 Hour(s)

Management 101

Management 101 01: Introduction

You will learn about the different responsibilities you have as a manager ' such as project manager, coach, and leader ' and the duties you'll have to perform. To be successful, you'll have to establish your authority and make good decisions by following the seven step decision-making process. Discover how to schedule time for personal development, and to analyze tasks you and your team must complete using the important/urgent matrix. Additionally, you'll also consider how your employees learn, and consider how to respond to drivers and resistors to change. Overall, you will be better equipped as a new manager

Course Duration: 1 Hour(s)

Management 101 02: Leading and Communicating

Aside from adapting to a new role with increased responsibilities, new managers must learn to be leaders and explore how to communicate effectively with employees, fellow managers, and senior executives. To train in these areas, you will learn the five primary leadership roles that managers serve in business. Then, you'll go through discussions about leading teams concentrating on how to lead them, about how to know when your team is being effective, and about the different stages of team development. Next, you'll look at effective delegation. You'll also examine Maslow's hierarchy and consider how that relates to an individual's performance and behavior. Finally, you'll study how communication works and principles for chairing a meeting

Course Duration: 1 Hour(s)

Management 101 03: Making an Impact

Making an Impact as a Manager is designed to help new managers lead their employees and companies on to bigger and better things. Understand corporate strategy and identify exactly what it does; and find explanations on how to use a SWOT analysis to shape the company's culture. You will discover the importance of doing a STEP analysis to provide a framework for addressing obstacles, as well as go through discussions on the ways to improve operations and the three E's to examine performance. You'll also learn about different methods of conflict resolution, and when to use them. Additionally, you'll walk through the three-step process of a control loop and how to meet the needs of various. Finally, you'll gain 10 tips for improving employee commitment, empowerment, and retention to formulate an excellent team through which you can increase efficiency and impact

Course Duration: 1 Hour(s)

Management 101 04: Taking Control

Taking Control as a Manager is designed to help new managers understand how to relate to fellow managers and other employees and how to deal with the pressures that come with the position. You will look at the seven aspects of management to invest in and different things you can do as a new manager to help win your team over; discuss performance management and using budget as a tool of control; go through the steps you can take to help employees overcome their insecurities and feel more comfortable on the job; and understand the common causes of managerial stress and strategies to overcome them. You will also learn the best practices to maintain control of your department

Course Duration: 1 Hour(s)

Managing Complaints

Managing Complaints 01: The Difficulties

Discover the difficulties of managing team member complaints and how to overcome these issues

Course Duration: 1 Hour(s)

Managing Complaints 02: Active Listening

Use active listening skills to effectively handle team member complaints

Course Duration: 1 Hour(s)

Managing Complaints 03: Your Path

Learn and apply the five-step process for effectively handling complaints from your team members

Course Duration: 1 Hour(s)

Managing Complaints 04: Mastering

Practice Managing Complaints in a full scenario situation

Course Duration: 1 Hour(s)

Managing Complaints 05: Health Check

Test your ability to apply Managing Complaints concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)

Multigeneration Management

Multigeneration Management 01: Workforce Generations

At no other time in U.S. history has the workforce been as generationally diverse as it is currently, comprising four distinct age demographics across numerous ethnic and racial lines ' the Silent Generation, Baby Boomers, Generation X, and Generation Next. Workforce Generations will teach you about generational behavior in the workplace and how you can leverage the talents and skills of all four generational workforces to boost the motivation, morale, and job performance of everyone in your organization. Additionally, this course is the first course in the Workforce Generations series dedicated to understanding each generation represented in the workplace

Course Duration: 1 Hour(s)

Multigeneration Management 02: Leading Silents and Boomers

For today's managers, it is essential to understand the unique needs and work habits of the companies' elder statesmen ' the Silent Generation and baby boomers. In this course, you will look at the characteristics of, historical impacts on, and learning styles of both the Silent Generation and baby boomers. You will learn how best to interact with these generations as a means of developing business relationships, the importance of integrating older generations with other employees, and what the future may hold for these knowledgeable and vital contributors to America's workforce. You will focus on the generational mix between the Silent Generation and the Baby Boomer Generation, as well as the attributes and attitudes that each generation brings into the workplace. This is the second course of the Workforce Generation series, which contains courses dedicated to understanding each generation's different behaviors, attitudes, and priorities

Course Duration: 1 Hour(s)

Multigeneration Management 03: Multi-Generational Leadership

Now that virtually every business has 'gone digital,' we are even more reliant upon those who grew up with the technology, and can use it to do more ' better and faster than we ever thought imaginable. In this course, you will see how best to work with Generations X and Next, to establish a workplace environment that is conducive to bringing out the best that they have to offer. In many ways, you have access to tomorrow's experts today, and that is an opportunity that should not go to waste. This is course 3 in the Workforce Generations series

Course Duration: 1 Hour(s)

Multigeneration Management 04: Cross-Generational Teams

Cross-generational teams, or those made up of members of different generations, have a unique set of benefits and challenges. Ultimately, as the manager, it is up to you to help ensure that team members are able to work together effectively. In Cross-Generational Teams, you will learn that the characteristics of cross-generational teams parallel the attributes and attitudes of their individual team members: the Silents, Baby Boomers, Gen Xers, and Gen Nexters. In the Workforce Generations series dedicated to understanding each generation's different behaviors, attitudes, and priorities; this is the fourth course

Course Duration: 1 Hour(s)

Multigeneration Management 05: Developing Generations

When you understand the basic distinctions of the workforce generations comprising your employed staff, you can begin reaping the benefits by putting that knowledge to good use. It only takes a little conscientious effort to bridge generational gaps before you start experiencing positive results. Developing Generations will show you the benefits of understanding and appreciating the generational mix, as well as the attributes and attitudes that each generation brings into the workplace. In the Workforce Generations series dedicated to understanding each generation's different behaviors, attitudes, and priorities; this is the final course

Course Duration: 1 Hour(s)

Performance Management

Performance Management 01: Preventing Problems

The most effective method for managing performance problems is preventing them. As a manager, it's important that you have the knowledge and tools used to prevent performance problems. To start out you'll concentrate on how to successfully hire people that will contribute to your organization's skill set. Another preventative measure covered is how to establish performance expectations. Communication is a key tool to effectively set performance expectations. You'll also spend time learning about the best ways to give performance feedback. All in all, the topics covered will help you take a closer look at the dynamics of the employee-manager relationship, and gain insight on different ways to avoid performance problems in your staff. Begin your training with the first course of the Problem Performance Management series

Course Duration: 1 Hour(s)

Performance Management 02: Identifying Problems and Causes

Regardless of how effective you are in establishing practices that prevent performance problems, you will at some point run into performance problems. Performance problems will happen. The best response is to immediately take corrective action before the problem escalates. Learn about the different types of performance problems and their causes. Then you will discover the difference between conduct problems and performance problems. Because they are different in nature, the same techniques are not applied to handle conduct problems as those that are used to resolve performance problems. You???ll also explore the role that personality plays in performance problems. You???ll be able to tackle performance problems head on using the knowledge accumulated here. This is the second course in the Problem Performance Management series

Course Duration: 1 Hour(s)

Performance Management 03: Feedback and Counseling

The most important tool a supervisor can use in addressing performance problems is feedback and counseling. Counseling can be used to get to the root of why employees are unable to meet performance expectations. Another tool that will assist you is a Performance Improvement Plan. Learn how to use these tools to effectively address performance problems and improve workplace performance. You will also go through presentations that will help you hone your managerial, supervisory, coaching, and teaching techniques. You will also concentrate on how to isolate and address problems that are exclusive to individual tasks, sets of tasks, and individuals. Each of these topics makes up the third course of the Problem Performance Management series

Course Duration: 1 Hour(s)

Performance Management 04: Disciplining Problem Performance

Delve into the final course of the Problem Performance Management series. Disciplining employees is the final phase in addressing performance issues. You will spend studying the elements of an effective disciplinary policy, the role of warnings, and steps taken to formally discipline an employee. You???ll also look at the impact of mishandling discipline, particularly the implications it has on the employee-manager relationship. After taking disciplinary action, there are additional options to consider as manager including termination, Discipline Without Punishment, and performance change

Course Duration: 1 Hour(s)

Providing Performance Feedback

Providing Performance Feedback 01: The Power

Discover when to give performance feedback to team members and what sources to use for information

Course Duration: 1 Hour(s)

Providing Performance Feedback 02: Verbal

Practice providing verbal performance feedback to team members using key concepts in the course

Course Duration: 1 Hour(s)

Providing Performance Feedback 03: Written

Learn how to provide effective feedback in writing to empower team members

Course Duration: 1 Hour(s)

Providing Performance Feedback 04: Your Path

Learn and apply the five-step process for providing timely performance feedback to a team member

Course Duration: 1 Hour(s)

Providing Performance Feedback 05: Mastering

Practice Providing Performance Feedback in a full scenario situation

Course Duration: 1 Hour(s)

Providing Performance Feedback 06: Health Check

Test your ability to apply Providing Performance Feedback concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)