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Business Skills Training

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BUSINESS SKILLS TRAINING

If your team is looking to take its skills to the next level and develop leaders, these courses will come in handy. This catalog features more than 170 training courses on leadership, management skills, strategic thinking, and much more.


COMMUNICATION

Build effective communication skills for the workplace with engaging training courses in business communication etiquette, successful negotiation and presentations.

Better Business Writing
Good business writing is imperative to achieving success, no matter what business you’re in. Effective communication will help you grow more confident in your ability to express yourself clearly. This course deals with the importance of being able to express yourself clearly through the written word. It also explores the fundamentals of grammar, the importance of finding and defining your personal style, and how to improve upon it as you grow in the business world.

Course Duration: 1 Hour(s)

Business Communication Fundamentals

In the business world, effective communication is an essential part of getting things done right, the first time. Memos, letters, presentations and meetings are the means by which we communicate. This course deals with how to develop them, what to and what not to include in them, for that’s what dictates how well we communicate.

Course Duration: 1 Hour(s)

Effective Presentation Skills

In LearnSmart’s Effective Presentations video training, you will learn how to clearly convey your intended message, while overcoming fear and anxiety. You are provided with an essential overview to successful public speaking. This training highlights the skills needed to make presentations, and the necessary changes involved in presentations to blend personality with clear communication. The video will focus on the following topics: dealing with fears and anxieties, elements of a presentation, nonverbal communication, and how to prepare for a presentation

Course Duration: 1 Hour(s)

Email Etiquette

Email has long since replaced postal mail as the preferred method of communication, and this course provides the complete training you’ll need to become an expert on the proper usage and terminology that goes along with personal and professional email communication

Course Duration: 1 Hour(s)

Giving Feedback that Gets Results
Tired of giving feedback that falls on deaf ears? Learn how to give feedback that gets fantastic results with this effective leader???s guide. Feedback can be much more than a criticism at the end of an event, in fact feedback can be both positive and negative and needs to be given not only strategically, but also consistently. Develop the skills to do exactly that through application exercises and a rich multimedia process

Course Duration: 1 Hour(s)

Powerful Presentations

Audiences decide if a presentation is worth paying attention to in the first 1-2 minutes. To be an effective presenter, there are multiple factors to consider and skills to develop. In this course, through the use of application exercises and a rich multi-media process, you will learn the key skills to creating powerful presentations that get results

Course Duration: 1 Hour(s)

Successful Negotiation

One of the more valuable skills to have in life and in business is the ability to negotiate effectively. After all, a successful negotiator can generate valuable returns and preserve relationships in the process. In Successful Negotiation, you’ll get a comprehensive overview of how to be an effective negotiator. You’ll learn that negotiation is not all about ‘defeating’ your competitors, but rather that negotiation is about reaching a mutually beneficial solution that keeps everyone happy. This course contains all the essentials you need to become the best negotiator you can be in both your professional and personal life

Course Duration: 1 Hour(s)

The Art of Negotiation

From childhood we practice the art of negotiation. Bed time, a treat, a promotion, a raise, an extended deadline. Regardless of the type of work we do, knowing how to negotiate effectively can greatly impact our success and our satisfaction. Strategic application exercises and a rich multimedia process, will teach you basic skills to negotiate effectively to get the results you want

Course Duration: 1 Hour(s)

Communicating Up

Communicating Up 01: Your Manager

Learn the background key concepts to effective communication to your boss or supervisor.

Course Duration: 1 Hour(s)

Communicating Up 02: Your Manager's Style of Communication

Identify the medium, frequency, and amount of detail needed to successfully communicate with your manager.

Course Duration: 1 Hour(s)

Communicating Up 03: Your Path

Learn and apply the five-step process for communicating to your boss or supervisor.

Course Duration: 1 Hour(s)

Communicating Up 04: Mastering

Practice Communicating Up in a full scenario situation.

Course Duration: 1 Hour(s)

Communicating Up 05: Health Check

Test your ability to apply Communicating Up concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)


COMPUTER SKILLS

Brand success is derived from a balanced perspective by addressing stakeholders and customers. This course highlights strategic brand management to yield long-term success.

Strategic Brand Management

Effective brand strategy necessitates taking a pan-company perspective to understand the organisation's competencies, identify new opportunities and leverage the advantage of corporate culture to deliver the brand promise. Brand success does not result just from focusing on customers, but rather from adopting a more balanced perspective by addressing stakeholders. In an era when it is easy to copy what a brand can deliver (functional values) it is more difficult to copy how the brand is delivered (emotional values). This session will address how by looking inside and outside an organisation brands can grow and be sustained. It will open by presenting a model to strategically grow and sustain brands, 'From brand vision to brand evaluation'. After explaining the model, the different elements of the model will be explored to show how the model can be used to develop valuable brands.

Course Duration: 3.00 Hour(s)


CONFLICT RESOLUTION

Resolving conflicts has a major positive effect on the work environment. Equip employees with important conflict resolution skills with courses in characterizing conflict, understanding behavior and more.

Conflict Resolution

Dealing with conflict in the workplace can be difficult. Seeing a person with whom you have issues every day can be challenging and distracting. Resolving conflicts has a major positive effect on the work environment, making it happier and more productive. Having employees with this conflict resolving quality is an important part of creating a productive workplace. This conflict resolution training course highlights the important aspects of resolving conflicts in the workplace. The course offers a myriad of conflict resolution skills and strategies that will help employees better deal with disputes in the workplace

Course Duration: 1 Hour(s)

Resolving Conflicts

Characterizing Conflict

Course Duration: Hour(s)

Know Your Behavior

Establish a collaborative conflict resolution process to encourage team member collaboration in conflict situations.

Course Duration: 1 Hour(s)

Identifying Behaviors

Identify the conflict behavior exhibited in order to properly handle the conflict.

Course Duration: 1 Hour(s)

Your Path

Learn and apply the five-step process for resolving a conflict between two or more team members

Course Duration: 1 Hour(s)

Mastering

Practice Resolving Conflicts in a full scenario situation.

Course Duration: 1 Hour(s)

Resolving Conflicts Health Check

Test your ability to apply Resolving Conflicts concepts in this skills-based scenario assessment.

Course Duration: 1 Hour(s)


FINANCE

Any business organization, whether for-profit, not-for-profit, or government, must account for and plan for their financial resources. Finance offers courses for improving budgeting, cost management and contracts.

Finance & Accounting for the Non-Financial Manager

Follow the money' - V.I. Warshawsky

Any business organization, whether for-profit, not-for-profit, or government, must account for and plan for their financial resources. Finance and accounting in a business organization is simply a scorecard - a tool for managing the organization so that it can achieve the goals set out for it. All organizations must invest in renewing current products or programs and services, and invest in developing new ones. Bills need to be paid, payroll made, and decisions made as to whether or not to invest in a new idea.

This four hour online course is designed for the professional who needs to develop a working knowledge of finance and accounting in order to be a better manager. One cannot run any part of a business without having a working knowledge of finance and accounting. Having this knowledge enables you to do something with the reports that come out every month, to work with vendors and customers in negotiating payment terms and credit, and in planning for the future. I suspect that along the way we will dispel some notions and myths, and hopefully ingrain in you a new perspective on your day to day decisions as well as a better appreciation of what your boss is up against.

Course Duration: 4.00 Hour(s)

Financial Management 1: Negotiating Contracts

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour interactive online course helps you develop the skills needed to price your services to ensure profitability on every job. There is a test at the end. This is the first chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 1 Hour(s)

Financial Management 2 & 3: Pricing for Profits, Generating Cash and Getting Paid

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 2-hour interactive online course helps find new ways to generate cash and get your clients to pay quickly. This is the second and third chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 2 Hour(s)

Financial Management 4: Accounting & Cash

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour online course helps you choose the appropriate type of accounting system to optimize your firm's cash flow. This is the fourth chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 1 Hour(s)

Financial Management 5: Strategic Planning & Budgeting

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour interactive online course helps you master the strategic planning process and control your financial operations effectively. This is the fifth chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 1 Hour(s)

Financial Management 6 & 7: Financial Controls, Monitoring & Project Budgeting

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour online course gives you the knowledge you need to choose a budget method that will control your firm's project costs. This is the sixth and seventh chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series.

Course Duration: 1 Hour(s)

Financial Management 8: Controlling Labor Costs

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour interactive online course helps you control labor and overhead costs and increase your likelihood of profitability on every project. This is the eighth chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 1 Hour(s)

Financial Management 9: Purchasing

Cash flow is the life blood of your firm and lack of cash is the primary cause in 92 percent of all bankruptcies. Increasing cash flow, managing cash, and using cash to your best advantage is as important to your business as superior architecture or design work. This 1-hour interactive online course helps you develop the attributes necessary to create a good purchasing, leasing, and renting system for your firm. This is the ninth and final chapter of the 'Financial Management for the A/E/C Firm' course series from PSMJ Resources, Inc. offered through RedVector.com in its entirety. We strongly recommend that you take all nine chapters of this course series. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Course Duration: 1 Hour(s)


GENERAL

This series in TargetSolutions’ Business Skills catalog covers general knowledge business savvy individuals should have. From stress management at work to critical thinking to supporting change, this series addresses it.

An Entrepreneur's Guide to Networking

Facebook, LinkedIn, Twitter, professional associations, other departments, competitors... the opportunities for networking, both 'social' and in person, are endless. Thus it is vital to learn to be strategic about your networking efforts in order to build the best relationships and truly get the results you want. Through application exercises and a rich multimedia process, this course will teach you what you need to know and do to be a strategic and effective 'networker'.

Course Duration: 1 Hour(s)

Business Dining Etiquette

Proper etiquette makes a statement about your character and competence as a professional. In this course we'll focus on business dining etiquette and how to present your best self when meeting with clients, colleagues, partners, or even friends. Upon completing this course you will understand proper business dining etiquette for before, during, and after the meal. In addition you will understand common place settings and proper utensils. Finally, you'll learn about proper etiquette when you are hosting a meal

Course Duration: 1 Hour(s)

Company Layoffs and Downsizing

Layoffs, reduction, downsizing, rightsizing, staff cuts, managing redundancy; any way you say it, the reality is a complex process that impacts a lot of individuals and organizations worldwide. Through application exercises and a rich multimedia process, this course will increase your understanding of how to make this potentially traumatic experience as successful and positive as possible for everyone involved

Course Duration: 1 Hour(s)

Critical Thinking and Problem Solving

Are you constantly 'firefighting'? Does it seem as though problems always appear at the last minute or just before the weekend? In this course, you will learn strategic steps to prevent much chaos and solve new or recurring problems. Through the use of application exercises and rich multimedia process, your ability to think critically and solve problems effectively and in a timely manner will increase thus propelling your end results to new heights.

Course Duration: 1 Hour(s)

Discrimination Prevention

Discrimination is a big deal. Regardless if you are the one being discriminated against, the one doing the discriminating, or if you are seeing it happen around you, discrimination is real and it can be a serious problem. In "Dealing with Discrimination in the Workplace" you will learn the steps to 1) help you recognize when discrimination is occurring, 2) identify how to acknowledge the situation, and then 3) know how to proceed to eliminate the problem. Through the use of application exercises and a rich multimedia process, you will gain the skills you need to truly identify, address, and deal with discrimination.

Course Duration: 1 Hour(s)

Energy Management: Exercise, and Safety

Have time set aside, but no energy to use the time well? Learn the skills of managing your energy to find yourself getting more done and feeling better while you do it! Through the effective use of application exercises and a rich multimedia process, this course will take you on a journey of discovery to implement a workable plan to energize your life and get more done

Course Duration: 1 Hour(s)

Everyone is a Leader

For a time, the Disney company got some of its best ideas from the janitor. Leadership can be seen in any role and from any person. Using application exercises and rich multimedia, learn how to identify leadership potential and how to use the influence of ???unofficial??? leaders to everyone???s benefit

Course Duration: 1 Hour(s)

Facilitating Meetings and Groups

LearnSmart's Facilitating Meetings and Groups video training course demonstrates the extensive range of skills and tools needed to organize meetings that are both productive and time efficient. Through this course, viewers learn how to take charge, how to lead, and how to move groups towards their goals

Course Duration: 1 Hour(s)

Get SMARTER with Goals

What is the difference between someone who simply has goals and someone who actually achieves their goals? The key isn't to work harder, it's to work SMARTER! The SMARTER goal setting system is the evolution of the SMART goal setting system that was introduced in the 1980's. In this course you will learn how to apply the S.M.A.R.T.E.R. goal setting system. You will understand the definition of each letter of the acronym S.M.A.R.T.E.R. and view real world examples of how it is applied to goal setting. In addition, you will have the opportunity to apply it to set your own goals and apply the methodology. Finally, you will be provided with additional strategies for achieving your goals.

Course Duration: 1 Hour(s)

Healthy Practices: Nutrition, Exercise, and Safety

We all know it is important to have healthy habits in our lives, but there is a big difference between knowing, and doing. Through application exercises and a rich multimedia process, this course teaches simple strategies to help you implement simple daily practices that lead to a healthy life

Course Duration: 1 Hour(s)

Interviewing Skills for Employees

What to wear? What to say? When to follow-up? The process of interviewing for a position can be nerve racking to say the least. ???Tell Me About Your Weaknesses??? takes you through a typical interview process and prepares you for the what you may encounter. Through application exercises and a rich multimedia process, you will learn top skills to ease your nerves and prepare you for any interview

Course Duration: 1 Hour(s)

It's my Job! Career Growth

While you may have a boss and frequent interaction with HR (Human Resources) your career is YOUR career and therefore YOUR responsibility to manage. In this instructive course, learn key steps to identifying what you want out of your career and how to make it happen through application exercises and a rich multimedia process

Course Duration: 1 Hour(s)

Making Humor Work at Work

Being able to laugh and have fun in the workplace is a benefit to employees, their supervisors, and their companies. In addition to being just plain old fun, laughter is good for business. Studies show that employees who love to laugh are more creative and more productive. They make better decisions. And they get along better with their co-workers. LearnSmart's Making Humor Work at Work video training course shows workers how to problem-solve, defuse resistance to change, disarm anger, and improve and increase memory through the effective use of humor on the job

Course Duration: 1 Hour(s)

Managing Stress at Work

Eu-stress and Di-stress. One positive, one negative. One can push us to new levels of achievement, the other can kill. In this course, learn the difference between positive and negative stress, and how to manage both to help you achieve the results you desire. Reduce the negative stress in your world by using application exercises and a rich multimedia process. Check process to identify pain points and take action to regulate the stress you experience

Course Duration: 1 Hour(s)

Managing Up: Strengthening Relationships

Have a great rapport with your employees and your peers? You???re not done yet! Learning how to manage up is a key component of any successful career. Through application exercises and a rich multimedia process, this course will teach you what you need to know to create positive relationships with those you report to

Course Duration: 1 Hour(s)

Meetings That Get Results

Frustrated with boring meetings that waste time? Never fear! This pivotal course will teach you how to shift from boring, ineffective meetings, to strategic meetings that get results! Through application exercises and a rich multimedia process, learn the specific components that make meetings worth the time and effort of everyone involved. But what if you are not in charge? Not a problem! This course will also take you through the steps and options to make meetings effective even when you are not the one conducting

Course Duration: 1 Hour(s)

The Change Process

In LearnSmart's Change Process video training you will learn about where meaningful organizational change begins, as well as the important role that employees and managerial staff play in the success of the transition process. In this course you'll learn about the various behavioral styles that influence the planning and progression of change: thinking, social, personal and more. You will also learn how to control, manage and integrate healthy change initiatives with minimal conflict through empathy, listening skills and celebrating short-term successes.This course will further provide you with strategies on defining job roles, setting performance standards, gathering feedback and building teamwork. With the information, learning tools and management approaches offered here, you will recognize that change should not be a stumbling block for employee relations, but an invitation to bring out the best in their forward thinking and yours.

Course Duration: 1 Hour(s)

The Power of One - Taking Accountability

Have you ever said that something is ???not your responsibility???? Maybe it is! Learn how taking accountability can change the results you are getting at work and in your life. This course uses application exercises and a rich multimedia process to give you the insight and skills to change your results through taking accountability

Course Duration: 1 Hour(s)

The Power of Vision

Do you know where you're going professionally? Do you know what you want out of the next 3 weeks? How about the next 3 years? This course will help you create a powerful vision of where you want to go and what you want to achieve. You'll also learn how to get others on board with your vision. You will learn from real-world examples of different individuals and how they took their vision of what they wanted and made it a reality. Whether you are trying to get somewhere personally, or you want to create a clear and compelling vision of where you want your team to be, this course can give you the foundation you need to get pointed down the right path

Course Duration: 1 Hour(s)

Work Life Balance

Do you live to work or work to live? In this course you will explore your motivation and priorities, and discover how the answers to strategic questions can help you create a healthy rewarding balance between the activities in your life. Through interactive assignments and a rich multimedia process, this course will help you realign with your priorities and experience the life you desire

Course Duration: 1 Hour(s)

Business Execution

Execution 01: Strategies

Business execution is about taking ideas and turning them into reality. But to do that, you need to adopt a culture of execution. Execution Strategies introduces you to the hallmarks of an execution culture, and teaches you how to develop one in your organization. You'll learn about the importance of accountability; how to handle change; how to align the right talent with your goals; and, once you are aligned in executing your strategy, how to stay on track until you get where you want to go

Course Duration: 1 Hour(s)

Execution 02: Inspiring Excellence

When you have the foundation for a business execution culture in place, it takes constant vigilance to keep the momentum going, keep employees energized, and make sure your key people are the right ones to maintain the culture and maximize output. Inspiring Workplace Excellence deals with the importance of keeping employees energized by keeping them empowered. When you maintain positive energy, it helps create a work environment that inspires employees

Course Duration: 1 Hour(s)

Execution 03: Turning Ideas into Actions

There are concrete steps you can take to create a culture that will assist, rather than impede, the execution of ideas and strategies. Turning Ideas into Actions will show you how successful organizations establish a business execution culture. In addition, you will see how to avoid wrong questions, inflated numbers, unrealistic projections, and outrageous 'stretch goals' that set departments up for failure

Course Duration: 1 Hour(s)

Improving Work Habits

Improving Work Habits 01: Performance Issue or Poor Work Habit?

Distinguish between a performance issue and a poor work habit, which require a different problem-solving process.

Course Duration: 1 Hour(s)

Improving Work Habits 02: Describing the Work Habit

Practice describing the team member's poor work habit focusing on behavior and fact, not attitudes or opinions.

Course Duration: 1 Hour(s)

Improving Work Habits 03: Keep Ownership with the Team Member

What you should say in the context of work habit discussions when team members try to deny responsibility for the poor habit

Course Duration: 1 Hour(s)

Improving Work Habits 04: Empathizing

Use empathy in your discussions is important for team member self-esteem and buy-in

Course Duration: 1 Hour(s)

Improving Work Habits 05: Your Path

Learn and apply the five-step process for improving poor work habits shown by your team members

Course Duration: 1 Hour(s)

Improving Work Habits 06: Mastering

Practice Improving Work Habits in a full scenario situation

Course Duration: 1 Hour(s)

Improving Work Habits 07: Health Check

Test your ability to apply Improving Work Habits concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)

Supporting Change

Supporting Change 01: The 3 Phases

Understand the three phases of change and what to expect in each phase

Course Duration: 1 Hour(s)

Supporting Change 02: Reactions

Identify the common reactions to change and strategies to best handle each type of reaction

Course Duration: 1 Hour(s)

Supporting Change 03: Your Path

Learn and apply the five-step process for helping your team through changes in the workplace

Course Duration: 1 Hour(s)

Supporting Change 04: Mastering

Practice Supporting Change in a full scenario situation

Course Duration: 1 Hour(s)

Supporting Change 05: Health Check

Test your ability to apply Supporting Change concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)


HEALTH & WELLNESS

Health and wellness are a must for keeping employees healthy, happy and productive. Learn more about the necessity of sleep and its many impacts.

Sleeping - How to Ensure You Are Well-Rested & Energized

Do you take sleep for granted? Many of us can fall asleep quickly anywhere while others struggle. If you want information about proven tools for getting the rest you need, this is the course that will supply your wish list. You will get foundational information, myth busters, and facts. You will also receive tools and methods from experts to use in your individualized solution for a good night's sleep.

Course Duration: 1 Hour(s)


LEADERSHIP

While leaders can be born, many can also be made with the right training to refine skills, expose individuals to tools for managing interpersonal communication and delegation.

A Leader's Guide to Decision Making

Sometimes choices are tough. We second guess our decisions or stall making one to start with. In this Effective Leader's Guide for making decisions, learn the steps to make more strategic choices and to feel comfortable with the decisions you have made. Using application exercises and a rich multimedia process you will soon be more comfortable in your own skin and more effective with your choices by applying what you have learned in this foundational course.

Course Duration: 1 Hour(s)

Advanced Management Skills

In LearnSmart's Advanced Management Skills Video Training, you'll learn how to become a more confident manager. By taking this course, you will learn the qualities of a healthy, effective team and the techniques that will help you manage that team. Beyond that, you'll learn the advanced management skills of communication, leadership, and motivation -- skills that very few people in the business world truly understand

Course Duration: 1 Hour(s)

An Effective Leader's Guide to Time Management

Ever wonder how some people get more done in the same 24 hours than you do? Gain the skills to up your productivity and own your time with this effective leader's guide to time management. This course uses application exercises and a rich multi-media process to integrate effective time management skills into your daily practices. This results in increased productivity, effectiveness, and overall desired outcomes

Course Duration: 1 Hour(s)

Building Leadership Capability

As a leader you will have opportunity to coach and mentor others in both official and unofficial capacities. Knowing how to effectively coach and mentor your people is key to both their success and to preparing new leadership to step up. Through application exercises and a rich multimedia process, you will learn the skills to be an effective coach or mentor, and thus be able to build additional leadership capability in your organization.

Course Duration: 1 Hour(s)

Creating a Code of Conduct

Ever wonder if a certain behavior is appropriate or out of bounds? Perhaps it is appropriate in one setting, between certain people, but not appropriate in another setting. Well, wonder no more! This course will take you through the steps to determine appropriate conduct and to navigate tricky or touchy ethical situations. "To do or not to do... that is the question" employs application exercises and a rich multi-media process, to increase your awareness and understanding and to provide you with a guide to navigate the sometime murky waters of ethics and appropriate code of conduct.

Course Duration: 1 Hour(s)

Effective Delegation Overview

LearnSmart's Video Training Course for Effective Delegation was developed to teach people that delegation is more than just clearing off your desk by assigning tasks to others. Not only does delegation entail teaching others the skills necessary to accomplish certain tasks, but it also serves as an opportunity to foster employees in their career training. The course shows the importance of delegating not just tasks, but also the authority necessary to complete them

Course Duration: 1 Hour(s)

Lead with Strengths

It is common to focus on our weaknesses, however weakness will not make you excel. If you want to be an effective leader, it is important to focus on and learn to lead with your strengths. Everyone has strengths. Things they are naturally good at. Do you know your strengths and how they can help you to be an effective leader? This guide will teach you how to identify and lead with your strengths

Course Duration: 1 Hour(s)

Mentoring that Matters

Mentoring has been shown to help improve performance, enhance confidence, add motivation and perspective, and foster problem-solving skills, giving employees an overall boost in their standing within the company. LearnSmart's "Mentoring that Matters" course teaches managers, supervisors, and team leaders how to start a mentoring relationship, the benefits to both mentor and 'mentee,' problem-solving, and challenges

Course Duration: 1 Hour(s)

Negativity in the Workplace

In LearnSmart's Negativity in the Workplace Video Training, you'll learn how negativity serves as an enormous obstacle toward a team's success -- and how this feeling manifests itself in your employees' actions and attitudes. As a supervisor, it is up to you to help prevent negativity from spreading. By dealing with it head-on, and not waiting until it becomes a bigger problem, you put yourself in a better position to avoid a potentially devastating outcome

Course Duration: 1 Hour(s)

Transition to Leadership

New to a leadership role? You're in the right place! As leadership, you have a different focus, new responsibilities, and different challenges than you did as an individual contributor. This course covers the "in's and out's" of the sometimes difficult transition experience from an individual contributor into leadership. Regardless of your title or the type of leadership role you now fill, through interactive assignments and a rich multimedia process, this course will smooth your transition and put you in position to excel in your new role

Course Duration: 1 Hour(s)

Basics of Leadership

Leadership Challenges

Leaders in the 21st century must accommodate themselves to today's rapidly evolving marketplace. Leadership Challenges will teach you about the characteristics of 21st century organizations. You will become familiar with current trends as they apply to business, and gain a better understanding of changing employee expectations and motivations in the workplace. This is the first course in a series of six courses on 21st century leadership

Course Duration: 1 Hour(s)

Corporate Culture Changes

A company's organizational structure has a significant impact on how well a company performs and how well its employees work together to achieve common goals. In this course, you will learn the characteristics of a healthy organizational culture. You will gain insight into understanding workplace behaviors and learn how to direct cultural change. This course will provide you with ideas on how to shape healthy organizations and the insight needed to lead cultural change in your organization. Changes in Corporate Culture is course number two in a series on 21st century leadership

Course Duration: 1 Hour(s)

Keeping Employees Energized

Employees who are excited about being at work each day tend to be more conscientious, yield higher quality work, have more momentum, and are less likely to allow themselves to become distracted. In this course, you will learn about the right ways to energize employees. You will gain insight on how to effectively communicate with and empathize with employees. You will better understand how to build morale in the workplace and how to stimulate creativity and capitalize on employee energy. This course is part of a six-course series on 21st century leadership.

Course Duration: 1 Hour(s)

Knowledge Management

Knowledge is the most valuable asset most companies possess. Knowledge fuels innovation and represents a strong competitive advantage. Therefore, how companies manage their knowledge directly affects their productivity and capacity to compete. Knowledge Management looks at three different management styles and provides insight into how knowledge workers in the 21st century play an important role in today's workplace and how companies grow their intellectual capital. This is the fourth course in a six-course series on 21st century leadership

Course Duration: 1 Hour(s)

Elements of Change

Pushing for change can result in a more competitive organization. But change does not guarantee success and involves risk and cost. However, not doing anything can be risky and costly too. Elements of Change addresses the importance of change and why it's essential to speak up when you see something that can be done better or handled differently. This course will allow you to look at your organization with new perspective and contemplate how it can become more competitive and grow in the marketplace. This is the fifth course in a series of courses dedicated to taking a closer look at successful 21st century leadership

Course Duration: 1 Hour(s)

Leadership Dynamics

Leadership Dynamics will introduce you to some of the common misperceptions about leadership. You will review the fundamental qualities of a great leader and learn how you can develop your own leadership style. You will learn the value of building strong relationships with bosses and co-workers, the power of influence, how to shape corporate culture, and how to build great teams. This is the final course of the Front Line Leadership series

Course Duration: 1 Hour(s)

Communication Essentials

Empowering Leadership

Utilize an empowering and dynamic communication process to increase team members' motivation and commitment.

Course Duration: 1 Hour(s)

Craft Clear and Concise Messages

Construct and express clear and concise messages in both written and spoken communication

Course Duration: 1 Hour(s)

Team Member Messages

Deliver messages that address the interests of the listener

Course Duration: 1 Hour(s)

Listening to Communicate

Use Reflecting, Probing, Supporting, Advising to demonstrate active listening to others

Course Duration: 1 Hour(s)

Nonverbal Behavior

Make verbal and nonverbal communication congruent to reinforce the intent of messages

Course Duration: 1 Hour(s)

Impactful Feedback

Provide the rationale for your feedback, whether to reinforce or improve performance

Course Duration: 1 Hour(s)

Mastering Essential Skills of Communicating

Practice the skills learned in Essential Skills of Communicating in a full scenario situation

Course Duration: 1 Hour(s)

Effective Delegation

What to Delegate

Learn and apply the delegation process to determine which tasks to delegate to team members (and to whom to assign each task)

Course Duration: 1 Hour(s)

Issues in Delegating

See and practice the issues that arise in delegation discussions and how to effective handle them

Course Duration: 1 Hour(s)

Your Path to Delegating

Learn and apply the five-step process for delegating tasks to members of your team

Course Duration: 1 Hour(s)

Mastering Delegating

Practice Delegating in a full scenario situation

Course Duration: 1 Hour(s)

Delegating Health Check

Test your ability to apply Delegating concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)

Leadership Essentials

The Work of Leaders

Distinguish between leadership and management tasks and familiarize yourself with the Leadership Achievement Path

Course Duration: 1 Hour(s)

Focus on Behavior

Base discussions about performance and work habits on behavior rather than on personalities and attitudes

Course Duration: 1 Hour(s)

Enhance Self-Esteem

Acknowledge contributions, results and accomplishments to enhance self-esteem

Course Duration: 1 Hour(s)

Encourage Participation

Involve team members in goal setting, problem-solving and decision-making

Course Duration: 1 Hour(s)

Lead Effective Meetings

Deploy meeting management skills to meet the goals of the meeting in the available time

Course Duration: 1 Hour(s)

Mastering Essential Skills of Leadership

Practice the skills learned in Essential Skills of Leadership in a full scenario situation

Course Duration: 1 Hour(s)

Essential Skills of Leadership Health Check

Test your ability to apply Essential Skills of Leadership concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)


MANAGING PEOPLE

Managing people means additional responsibilities to coach employees, define standards and address complaints. Courses in this series help individuals gain the knowledge to deal with a variety of personalities and other challenges.

Appraising Performance

Appraising performance is a continuous process, one that should bring out the best in both a manager and his/her employees. When handled properly and effectively, it can encourage - even inspire - people to strive toward personal growth and improvement. LearnSmart's Performance Appraisal course deals with planning - developing a performance plan that includes realistic, meaningful performance goals - and the unique role of the manager in today's workplace, where telecommunication fosters relationships with employees you never see. Specific topics include performance goals, motivational techniques, and systematic performance assessment.

Course Duration: 1 Hour(s)

Coaching with Confidence

LearnSmart's Coaching with Confidence video training course teaches the importance of communication, leadership, and a way of thinking that others feel compelled to follow. Students will learn that it's not what coaches are, but what coaches do that has the most value. Coaching with Confidence contains all the essentials that people need to be the best coaches they can be - for themselves, and for their teams.

Course Duration: 1 Hour(s)

Developing Your Leadership Style

Want to know all the details? Prefer to oversee? Like to be involved? Everyone has a different style, whether in dress and music or in leadership. In this course you will learn to identify your personal leadership style and how to incorporate your style into any role through the use of application exercises and a rich multimedia process. Knowing your style will allow you to be more effective in choosing team members, managing up or down, and in getting your own work done

Course Duration: 1 Hour(s)

Discrimination in the Workplace for Managers

As agents of their employers, managers need a basic understanding of employment discrimination laws and how they apply in the workplace. There are a variety of both federal and state laws prohibiting certain types of workplace discrimination. The concepts of discrimination, harassment and diversity are all related to the goal of creating a workplace environment where differences among employees are respected and valued. However, there are fine distinctions among the terms. In this interactive course, you will learn how they relate to one another from both a practical and legal perspective. You will also learn about the categories protected from discrimination, types of reasonable accommodations, and best practices to avoid workplace discrimination.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Employee Discipline

Hate those awkward moments when you have to "deal" with inappropriate or ineffective behavior? Make those moments an experience of the past by learning how to appropriately discipline an employee. With proper implementation of the skills taught in this course, you will find that those 'awkward moments' are few and far between resulting in a better experience for everyone, as well as your overall results.

Course Duration: 1 Hour(s)

Fundamentals of Business Crisis Management

In LearnSmart's Business Crisis Management Video Training, you'll learn the steps to take before, during and after a crisis, which will help determine your company's outlook once the storm has passed. In addition, you'll learn the tools for anticipating business crises, and processes for developing crisis management capabilities -- particularly, how to develop a crisis management plan

Course Duration: 1 Hour(s)

Internet and Computer Policy

As the internet grows, a touch of the screen can take you through boundaries previously only dreamed of. But do you know which boundaries it is okay to cross (or even encouraged) versus which to not even mention to you that now exist? Using application exercises and a rich multimedia process, this course will take you through basic internet protocol to keep you and your employees safe and focused

Course Duration: 1 Hour(s)

Managing Contractors and Temporary Employees

In LearnSmart's Managing Contractors and Temporary Employees Video Training, you'll learn how contractors and temps -- a common part of today's business landscape -- offer managers a variety of unique solutions, but also an assortment of unique challenges and questions. Knowing how to incorporate these dedicated professionals into your strategic plan can go a long way toward maximizing their effectiveness, and that of your department

Course Duration: 1 Hour(s)

Managing Technical Professionals

In LearnSmart's Managing Technical Professionals video training, managers are given a thorough overview of how to effectively lead technical professionals. You will cover material on the high-tech business environment to how to establish and maintain credibility. You will find discussions on how to keep technical professionals motivated. And how, when inspired, these dedicated individuals will help support a company's strategic objectives. But to do this, they need assistance from managers in identifying their career goals. Overall, you'll learn how to assist your organization ' and the technical professionals you manage ' in reaching and exceeding their goals

Course Duration: 1 Hour(s)

Motivating Employees

How do you get your employees and team members motivated and actively engaged? According to the dictionary, you simply provide them with a need, desire, or reason to make a particular choice - or behave in a specific manner. Sounds simple, right? Unfortunately, motivating employees is much more than just offering the right prizes, bonuses, or incentives. To understand motivation, we'll first focus on making sure the foundational needs of your employees are being met, and then, look at what additional needs need to be taken care of to help them thrive. Finally, you'll learn how to assess the motivation level of your employees to better determine what types of programs, incentives, or changes should be put in place to effectively increase motivation within your organization

Course Duration: 1 Hour(s)

Rewarding Peak Performers

Successful companies are built upon good ideas, and the people who turn those ideas into products and processes. In order for those companies to remain successful, they must make sure that they retain the people who helped them rise to the top of their industry. Rewarding Peak Performers gives managers the tools they need to not only keep their own talented people, but to reach out and find others who can add to the business's bottom line

Course Duration: 1 Hour(s)

Coaching Job Skills

Determining Training Or Coaching

Coaching Job Skills teaches managers, supervisors and team leaders how to successfully coach employees in their jobs. In addition, it will help widen the breadth of skill sets for all employees

Course Duration: 1 Hour(s)

Your Path to Training New Skills

Learn and apply the five-step process for training your team members on new skills

Course Duration: 1 Hour(s)

Your Path to Coaching Existing Skills

Learn and apply the five-step process for coaching your team members on existing skills

Course Duration: 1 Hour(s)

Mastering Training New Skills

Practice Training New Skills in a full scenario situation

Course Duration: 1 Hour(s)

Mastering Coaching Existing Skills

Practice Coaching Existing Skills in a full scenario situation

Course Duration: 1 Hour(s)

Health Check

Test your ability to apply Coaching Job Skills concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)

Developing Performance Goals & Standards

The Value of Planning

Experience the importance of planning and developing goals for your team

Course Duration: 1 Hour(s)

Creating Performance Standards

Identify and set performance standards that are S.M.A.R.T. (specific, measurable, attainable, results-oriented, and time-framed)

Course Duration: 1 Hour(s)

Your Path to Developing Performance Goals and Standards

Learn and apply the five-step process for setting and discussing team member performance goals

Course Duration: 1 Hour(s)

Mastering Developing Performance Goals and Standards

Practice Developing Performance Goals and Standards in a full scenario situation

Course Duration: 1 Hour(s)

Developing Performance Goals and Standards Health Check

Test your ability to apply Developing Performance Goals and Standards concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)

Effective Discipline

Taking Disciplinary Action

See and rate examples of disciplinary action and understand the importance of designing messages for the team member

Course Duration: 1 Hour(s)

The Disciplinary Process and Documentation

Learn the standard procedure for disciplining team members and practice focusing on team member behaviors in documentation

Course Duration: 1 Hour(s)

Responding to Team Member Reactions

Since team members often react negatively to discipline, practice how you will respond in these situations

Course Duration: 1 Hour(s)

Your Path to Effective Discipline

Learn and apply the five-step process for effectively disciplining a team member

Course Duration: 1 Hour(s)

Mastering Effective Discipline

Practice Effective Discipline in a full scenario situation

Course Duration: 1 Hour(s)

Effective Discipline Health Check

Test your ability to apply Effective Discipline concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)

IT Pro to Manager

Managing the Development of Technical Professionals

In LearnSmart's Managing the Development for Technical Professionals video training, technical professionals will learn the skills to survive and thrive in the workplace. Students will also gain a better understanding of what it takes to develop organizational skills, such as time management, performance management, and stress management

Course Duration: 1 Hour(s)

Communication and Process Management Skills

In LearnSmart's Successful Communication and Process Management Skills video training, new and future managers will gain a clear understand of just how important clear lines of communication are -- with both employees and superiors. In addition, students will see how easy it can be to become overwhelmed, with so much to do in what never seems like enough time. By concentrating on effective time management, these individuals can avoid much of the stress and pressure that comes with a new position

Course Duration: 1 Hour(s)

Leadership and Transitioning into Management

In LearnSmart's Developing Leadership and Transitioning into Management video training, you will learn that management isn't always so much about leading, as it is about pointing the way. It is your duty to point the way by instructing, giving feedback and sharing your experience. This course looks at leadership roles, styles and behaviors, showing how to build the strengths of your team and overcome personality differences, as well as conflict

Course Duration: 1 Hour(s)

Management

Active Shooter and Other Acts of Targeted Violence

Active shooter or threat suspects are bent on killing as many people as quickly as possible in most cases. Knowing how to react in a targeted violence situation can increase your chances of survival. This interactive online course will teach you about various types of targeted violence. You will learn how to improve your chances of survival by preparing for targeted violence. You will also learn about the precautions for targeted violence and the indicators and traits to look out for so you'll know what to expect in various situations. Finally, you'll be trained on how to react to targeted violence by identifying roles and responsibilities and relaying communication effectively so that you can calmly interact with first responders.

Course Duration: 1 Hour(s)

Employee or Independent Contractor: The Risk of Misclassification of Employees

A growing number of workers are trading in the corporate hierarchy for the freedom to be their own boss. These independent contractors can be found in nearly every profession, from lawyers and business consultants to writers and yoga instructors. They set their own schedule and they enjoy a wide variety of work experiences, but they also pay their own taxes and secure their own health insurance. A problem arises, however, when employers misclassify workers who are employees under the law as independent contractors. Depending on the specific terms of the working arrangement with an independent contractor, such as hours worked, reporting structure, payment schedule, et cetera, you may be in violation of some very serious worker classification laws. In this interactive, online course, we will define the term independent contractor. We will describe tests used to classify workers as independent contractors, such as behavior controls, financial controls, and the actual working relationship, and we will discuss examples of independent contractors.

Course Duration: 0.5 Hour(s)

Essentials of I-9 Compliance

To many employers, a Form I-9 may appear to be a simple one-page piece of hiring paperwork. However, the one page Form I-9 comes with enough rules and regulations to fill a 69-page how-to manual, the M-274 Handbook for Employers. There are many common mistakes and human errors that can be made while completing and maintaining Form I-9 records. If an employer fails to complete or maintain I-9 documentation correctly, that employer may fall out of compliance and suffer harsh financial penalties. This interactive, online course contains valuable information on how to complete Form I-9, an important document used for employment eligibility verification. The Form I-9 is a valuable and easy-to-use tool. The use of Form I-9 helps protect jobs for authorized workers, and ensure a legal workforce.

Course Duration: 0.5 Hour(s)

Managing Generation X

You have probably heard the term 'Generation X' used in many different arenas. Who are they? What are their characteristics? What impact are they having on the workforce? Understanding the needs of Generation X employees is essential to effectively motivating and communicating with this important workforce. This 1-hour interactive online course examines the different characteristics of Generation X relative to other generations present in the workplace and offers effective strategies to bring out the best in this vital group of workers.

Course Duration: 1 Hour(s)

Managing a Millennial

Millennials are the generation born between 1980 and 1994 who have been given a reputation that says they have an inborn distrust of hierarchy and bureaucracy, and are prone to job-hopping. But is this reputation actually true? To manage your Millennial employees, you must understand the group and how they compare to other generations before them. How to manage and motivate what some call the 'trophy generation' is a hot topic of conversation and a concern for many businesses and managers. The good news is that millennials are like most people, they aim to have a job where they are valued, make an impact and develop their skills, all while being interested in what they do and being fairly paid for their effort. They want a secure job, but they aren't looking to make one job their life's work. This interactive, online course will discuss how millennials are different from other generations when it comes to their views on careers, success and professional growth. You'll learn coaching and managing tips to help make sure recognition is fair and consistent. You'll also learn how to leverage modern technology to increase engagement, and how to make work challenging, engaging, and fun.

Course Duration: 0.5 Hour(s)

Pricing as a Professional

This will not be a course in accounting. It will not rely on technical terms. It will be a common-sensical look at pricing with a keen eye to being practical and usable, using experienced-based methods. This 2-hour interactive online course provides an in-depth look at the elements of pricing that you as a contractor must consider if you are to operate on a successful professional level. Though the more prevalent common standard pricing considerations will be touched upon, the primary thrust of this course is to also consider the full panoply of pricing factors, including subjective and judgemental elements, that you must be aware of and use, if you are to be successful. This is a practical look, from an experienced contractors point of view, of often overlooked, but nevertheless important elements, that strongly influence your bottom line, and, perhaps, your ultimate success as a contractor. This course is written from the point of view of a contractor, but it contains information useful to many different professionals who deal with pricing issues. This course includes a multiple-choice quiz at the end. You must have Flash Player Version 7 or higher to view some parts of this course. We also recommend you view this course in Internet Explorer.

Is this course approved for my state/license? (Click or Ctrl+Click for more info)

Course Duration: 2 Hour(s)

The Risk of Misclassification of Employees & Essentials of I-9 Compliance (RV-PGM144)

In the first module of this interactive, online program, we will define the term independent contractor. We will describe tests used to classify workers as independent contractors, such as behavior controls, financial controls, and the actual working relationship, and we will discuss examples of independent contractors. The second module of this program will discuss valuable information on how to complete Form I-9, an important document used for employment eligibility verification. The Form I-9 is a valuable and easy-to-use tool. The use of Form I-9 helps protect jobs for authorized workers, and ensure a legal workforce.

Course Duration: 1 Hour(s)

Management 101

Introduction to Management

You will learn about the different responsibilities you have as a manager ' such as project manager, coach, and leader ' and the duties you'll have to perform. To be successful, you'll have to establish your authority and make good decisions by following the seven step decision-making process. Discover how to schedule time for personal development, and to analyze tasks you and your team must complete using the important/urgent matrix. Additionally, you'll also consider how your employees learn, and consider how to respond to drivers and resistors to change. Overall, you will be better equipped as a new manager

Course Duration: 1 Hour(s)

Leading and Communicating as Manager

Aside from adapting to a new role with increased responsibilities, new managers must learn to be leaders and explore how to communicate effectively with employees, fellow managers, and senior executives. To train in these areas, you will learn the five primary leadership roles that managers serve in business. Then, you'll go through discussions about leading teams concentrating on how to lead them, about how to know when your team is being effective, and about the different stages of team development. Next, you'll look at effective delegation. You'll also examine Maslow's hierarchy and consider how that relates to an individual's performance and behavior. Finally, you'll study how communication works and principles for chairing a meeting

Course Duration: 1 Hour(s)

Making an Impact as a Manager

Making an Impact as a Manager is designed to help new managers lead their employees and companies on to bigger and better things. Understand corporate strategy and identify exactly what it does; and find explanations on how to use a SWOT analysis to shape the company's culture. You will discover the importance of doing a STEP analysis to provide a framework for addressing obstacles, as well as go through discussions on the ways to improve operations and the three E's to examine performance. You'll also learn about different methods of conflict resolution, and when to use them. Additionally, you'll walk through the three-step process of a control loop and how to meet the needs of various. Finally, you'll gain 10 tips for improving employee commitment, empowerment, and retention to formulate an excellent team through which you can increase efficiency and impact

Course Duration: 1 Hour(s)

Taking Control as a Manager

Taking Control as a Manager is designed to help new managers understand how to relate to fellow managers and other employees and how to deal with the pressures that come with the position. You will look at the seven aspects of management to invest in and different things you can do as a new manager to help win your team over; discuss performance management and using budget as a tool of control; go through the steps you can take to help employees overcome their insecurities and feel more comfortable on the job; and understand the common causes of managerial stress and strategies to overcome them. You will also learn the best practices to maintain control of your department

Course Duration: 1 Hour(s)

Managing Complaints

The Difficulties of Managing Complaints

Discover the difficulties of managing team member complaints and how to overcome these issues

Course Duration: 1 Hour(s)

Handling Complaints Using Active Listening

Use active listening skills to effectively handle team member complaints

Course Duration: 1 Hour(s)

Your Path to Managing Complaints

Learn and apply the five-step process for effectively handling complaints from your team members

Course Duration: 1 Hour(s)

Mastering Managing Complaints

Practice Managing Complaints in a full scenario situation

Course Duration: 1 Hour(s)

Managing Complaints Health Check

Test your ability to apply Managing Complaints concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)

Multigeneration Management

Workforce Generations

At no other time in U.S. history has the workforce been as generationally diverse as it is currently, comprising four distinct age demographics across numerous ethnic and racial lines ' the Silent Generation, Baby Boomers, Generation X, and Generation Next. Workforce Generations will teach you about generational behavior in the workplace and how you can leverage the talents and skills of all four generational workforces to boost the motivation, morale, and job performance of everyone in your organization. Additionally, this course is the first course in the Workforce Generations series dedicated to understanding each generation represented in the workplace

Course Duration: 1 Hour(s)

Leading Silents and Boomers

For today's managers, it is essential to understand the unique needs and work habits of the companies' elder statesmen ' the Silent Generation and baby boomers. In this course, you will look at the characteristics of, historical impacts on, and learning styles of both the Silent Generation and baby boomers. You will learn how best to interact with these generations as a means of developing business relationships, the importance of integrating older generations with other employees, and what the future may hold for these knowledgeable and vital contributors to America's workforce. You will focus on the generational mix between the Silent Generation and the Baby Boomer Generation, as well as the attributes and attitudes that each generation brings into the workplace. This is the second course of the Workforce Generation series, which contains courses dedicated to understanding each generation's different behaviors, attitudes, and priorities

Course Duration: 1 Hour(s)

Multi-Generational Leadership

Now that virtually every business has 'gone digital,' we are even more reliant upon those who grew up with the technology, and can use it to do more ' better and faster than we ever thought imaginable. In this course, you will see how best to work with Generations X and Next, to establish a workplace environment that is conducive to bringing out the best that they have to offer. In many ways, you have access to tomorrow's experts today, and that is an opportunity that should not go to waste. This is course 3 in the Workforce Generations series

Course Duration: 1 Hour(s)

Cross-Generational Teams

Cross-generational teams, or those made up of members of different generations, have a unique set of benefits and challenges. Ultimately, as the manager, it is up to you to help ensure that team members are able to work together effectively. In Cross-Generational Teams, you will learn that the characteristics of cross-generational teams parallel the attributes and attitudes of their individual team members: the Silents, Baby Boomers, Gen Xers, and Gen Nexters. In the Workforce Generations series dedicated to understanding each generation's different behaviors, attitudes, and priorities; this is the fourth course

Course Duration: 1 Hour(s)

Developing Generations

When you understand the basic distinctions of the workforce generations comprising your employed staff, you can begin reaping the benefits by putting that knowledge to good use. It only takes a little conscientious effort to bridge generational gaps before you start experiencing positive results. Developing Generations will show you the benefits of understanding and appreciating the generational mix, as well as the attributes and attitudes that each generation brings into the workplace. In the Workforce Generations series dedicated to understanding each generation's different behaviors, attitudes, and priorities; this is the final course

Course Duration: 1 Hour(s)

Performance Management

Preventing Problems

The most effective method for managing performance problems is preventing them. As a manager, it's important that you have the knowledge and tools used to prevent performance problems. To start out you'll concentrate on how to successfully hire people that will contribute to your organization's skill set. Another preventative measure covered is how to establish performance expectations. Communication is a key tool to effectively set performance expectations. You'll also spend time learning about the best ways to give performance feedback. All in all, the topics covered will help you take a closer look at the dynamics of the employee-manager relationship, and gain insight on different ways to avoid performance problems in your staff. Begin your training with the first course of the Problem Performance Management series

Course Duration: 1 Hour(s)

Identifying Problems and Causes

Regardless of how effective you are in establishing practices that prevent performance problems, you will at some point run into performance problems. Performance problems will happen. The best response is to immediately take corrective action before the problem escalates. Learn about the different types of performance problems and their causes. Then you will discover the difference between conduct problems and performance problems. Because they are different in nature, the same techniques are not applied to handle conduct problems as those that are used to resolve performance problems. You???ll also explore the role that personality plays in performance problems. You???ll be able to tackle performance problems head on using the knowledge accumulated here. This is the second course in the Problem Performance Management series

Course Duration: 1 Hour(s)

Feedback and Counseling

The most important tool a supervisor can use in addressing performance problems is feedback and counseling. Counseling can be used to get to the root of why employees are unable to meet performance expectations. Another tool that will assist you is a Performance Improvement Plan. Learn how to use these tools to effectively address performance problems and improve workplace performance. You will also go through presentations that will help you hone your managerial, supervisory, coaching, and teaching techniques. You will also concentrate on how to isolate and address problems that are exclusive to individual tasks, sets of tasks, and individuals. Each of these topics makes up the third course of the Problem Performance Management series

Course Duration: 1 Hour(s)

Disciplining Problem Performance

Delve into the final course of the Problem Performance Management series. Disciplining employees is the final phase in addressing performance issues. You will spend studying the elements of an effective disciplinary policy, the role of warnings, and steps taken to formally discipline an employee. You???ll also look at the impact of mishandling discipline, particularly the implications it has on the employee-manager relationship. After taking disciplinary action, there are additional options to consider as manager including termination, Discipline Without Punishment, and performance change

Course Duration: 1 Hour(s)

Providing Performance Feedback

The Power of Performance Feedback

Discover when to give performance feedback to team members and what sources to use for information

Course Duration: 1 Hour(s)

Providing Verbal Performance Feedback

Practice providing verbal performance feedback to team members using key concepts in the course

Course Duration: 1 Hour(s)

Providing Written Performance Feedback

Learn how to provide effective feedback in writing to empower team members

Course Duration: 1 Hour(s)

Your Path to Providing Performance Feedback

Learn and apply the five-step process for providing timely performance feedback to a team member

Course Duration: 1 Hour(s)

Mastering Providing Performance Feedback

Practice Providing Performance Feedback in a full scenario situation

Course Duration: 1 Hour(s)

Providing Performance Feedback Health Check

Test your ability to apply Providing Performance Feedback concepts in this skills-based scenario assessment

Course Duration: 1 Hour(s)





HUMAN RESOURCES

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Valuable Training for the Workplace
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OSHA & COMPLIANCE

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More Than 60 Hours of OSHA Safety Training
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PROJECT MANAGEMENT

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Prep for Project Management Institute® certs
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IT & SECURITY

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Prep for Certs Like CompTIA, CCNA, etc.
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