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Human Resources Training

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With TargetSolutions, organizations can cost-effectively deliver quality courses to employees designed to increase safety comprehension, change unsafe behaviors and decrease claims. TargetSolutions has been serving public and private entities’ training needs since 1999. Courses are self-paced with engaging interactions.


Success in the workplace begins with the happiness and safety of employees. TargetSolutions offers a variety of courses in human resources to help employers effectively hire employees, mitigate risk and improve performance.

Anger, Violence, and Conflict in the Workplace

Conflict and anger are common issues faced by supervisory staff. In some cases, conflict and anger can lead to violence. The Occupational Safety and Health Administration (OSHA) reports that 564 workplace homicides were committed in 2005. Management staff can create a healthier work environment and help prevent anger from escalating into violence by learning to manage employees with apparent or suspected behavioral problems, employees who are consistently angry or disgruntled, and employees who show signs of potential violence. This course will provide tips on resolving conflict, disciplining employees with anger or behavioral problems, and avoiding potential liability.

Course Duration: 1 Hour(s)

Dealing with Issues of Alcohol and Substance Abuse

Substance abuse is a significant concern for employers. Most drug and alcohol abusers have jobs. The Substance Abuse and Mental Health Services Administration (SAMHSA) estimates that, of the 35.3 million illicit drug users aged 18 years or older in the United States in 2013, 25.9 million were employed either full- or part-time.

This course will offer information for supervisors and managers on issues including drug and alcohol policies, employee assistance programs (EAPs), understanding federal laws dealing with substance abuse, and confronting employees who are suspected of abusing drugs and/or alcohol.

Course Duration: 1 Hour(s)

Discipline and Termination

The issues of discipline and termination are rife with questions of fairness and legality and generally make supervisors uncomfortable. Clear standards need to be set for all employees, and each employee, whether the best or the most problematic, must be held to the same standard or the company risks facing legal issues.

The best way to accomplish this task is to make sure that your organization’s management is adequately trained to discipline employees properly and fairly and well versed in the laws regarding termination. This course will provide tips on how to discipline effectively, information on “at-will employment,” and a discussion of some of the legal issues regarding termination.

Course Duration: 1 Hour(s)

Employment Practices Overview

Supervisors and managers have to deal with issues of employment on a daily basis, yet many have never been trained to deal with these issues such as interviewing and hiring, discrimination, sexual harassment, conflict and violence, substance abuse, performance management, employee leave, and discipline and termination. And these issues can have legal implications. As the number of legal restrictions on employers increase, so do the numbers of employees who file lawsuits against their employers. Though employment lawsuits are often found to be without merit in the end, fighting the charges can be extremely costly, in money and time.

This course will provide an overview of these topics, why they are so important to managers and supervisors, and what can result from an ignorance of these issues.

Course Duration: 0.5 Hour(s)

Hiring Practices

Is she married? Do we have to post externally? These and other potentially loaded questions often appear during discussions regarding hiring. It is vital to understand what is appropriate and what is not when ???hiring practices??? is the name of the game. However, more than simply providing information, this course will take you through application exercises and provide a rich multimedia experience so that you can immediately apply what you have learned to your current situation

Course Duration: 1 Hour(s)

Interviewing and Hiring

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Selecting new employees is an extremely important part of a manager’s job responsibility. It is the goal of an interviewer to hire only the best, but there are many questions as to how to determine who that is. And there is often no formal training for interviewers, so the skills needed to conduct the process efficiently may be lacking. Poor interviewing skills can lead not only to a poor selection but also to discrimination charges. Increasingly, candidates who have not been selected for a position are filing claims with the EEOC. This is a very real concern. According to the EEOC, the hiring process leads to more discrimination claims than any other employment practice.

This course will discuss the fundamentals of conducting an effective interview and the ways to avoid creating a potential liability in the process, including knowing which questions are good, which are bad, and which are illegal.

Course Duration: 1 Hour(s)

Interviewing Skills for Managers

“Can I ask this?” “Will she be a good fit?” “Who else should I invite to the interview?” When you are on the other side of the table, there are still many questions to answer in order to have a ‘good interview’. Using application exercises and a rich multimedia process, you will learn the skills to conduct effective interviews in this timely course designed to help you get the right people in the right seats.

Course Duration: 0 Hour(s)

Motor Vehicle Incident Investigation for Supervisors

This course highlights reporting requirements, the importance of conducting a thorough incident investigation, things to consider when determining the root cause of an incident, and examples of corrective actions that can help prevent accidents in the future.

Course Duration: 1 Hour(s)

Motor Vehicle Personnel Selection for Supervisors

Minimizing organizational risk by ensuring that only safe, qualified drivers operate motor vehicles on the job is one of the key components of a motor vehicle safety program. This course is designed for supervisors who assign and train drivers and will examine the reasons why driver safety is of critical importance. The course highlights the qualities shared by good drivers, how driver qualifications can be established, the importance of policy documents such as driver agreements and seat belt policy documents, how and why motor vehicle records checks are performed, and the importance of driver training.

Course Duration: 1 Hour(s)

Motor Vehicle Safety Overview for Supervisors

Traffic accidents are a leading cause of incidental deaths among U.S. workers. According to the Bureau of Labor and Statistics (BLS) more than 2,000 deaths a year are attributed to occupational motor vehicle accidents. This represents more than 30% of annual work-related fatalities. Unlike other workplaces, the roadway is an environment outside the control of the employer. Preventing work-related roadway crashes requires strategies that combine traffic safety principles and sound safety management practices. Although employers cannot control roadway conditions, they can promote safe driving behavior by providing safety information to workers and by setting and enforcing driver safety policies. Crashes are not an unavoidable part of doing business.

This course highlights the steps employers can take steps to protect their employees and their companies.

Course Duration: 1 Hour(s)

Performance Management

Supervisors and managers are responsible for giving feedback to and providing evaluations for their employees, yet proper training in how to do so is often lacking. The employee appraisal process is beneficial in that the employer can identify the employee’s strengths and weaknesses, the employee can assess where he or she needs to improve, and together they can develop plans for improvement. The process can be dangerous, however, if the appraiser doesn’t know how to properly conduct the appraisal to avoid liability issues.

This course will better prepare supervisors and managers to effectively provide feedback while avoiding mistakes that may land them and their organization in hot water.

Course Duration: 1 Hour(s)

Preventing Discrimination in the Workplace

Discrimination is one of the top three reasons for lawsuits against an employer. Discrimination can occur in various employment-related arenas, including interviewing and hiring, promotion opportunity, termination, compensation, and disability leave. Discrimination also includes
several types of workplace harassment. This course will discuss the laws which prohibit discrimination and harassment, the ways to avoid bias while performing the essential functions of the job, how to squelch discrimination and harassment when they occur, and how to deal with a complaint of discrimination should one be made.

Course Duration: 1 Hour(s)

Reasonable Suspicion of Alcohol for Supervisors

This program is designed to help managers, supervisors, and human resource professionals understand the legal and practical issues associated with testing employees for drugs and/or alcohol use. It will inform designated employees on how to make a fair, reliable, and reasonable suspicion of alcohol testing referral to cover suspected employees performing safety-sensitive job functions. This training course has 14 learning modules with a ten-question exam.

Course Duration: 1 Hour(s)

Reasonable Suspicion of Drugs for Supervisors

Reasonable Suspicion is a belief, drawn from specific objective facts and reasonable inferences, that an employee is using drugs in violation of work rules or regulations. If drug use is suspected, it is every supervisor’s responsibility to proactively assist the employee and protect others who may be affected by erratic behavior due to drug use.

This program is designed to help managers, supervisors, and HR professionals understand the legal and practical issues associated with testing employees for drug use. It will inform designated employees on how to make a fair, reliable, and reasonable suspicion for a drug referral to cover suspected employees performing safety-sensitive job functions. This training course has 17 learning modules with a 10- question exam.

Course Duration: 1 Hour(s)

Sexual Harassment Awareness for Supervisors

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The goal of this training is to assist your agency in understanding sexual harassment in the workplace, including federal and state laws regarding harassment, that the consequences of harassment, how to prevent sexual harassment, how to handle sexual harassment claims, and how to maintain a respectful workplace.

Course Duration: 2 Hour(s)

Successful Hiring

Successful Hiring will show you the guidelines and procedures that will dramatically increase your percentage of successful hires. This course will provide you with an understanding of the key steps you should follow in the hiring process; what factors you should take into account when hiring someone; how to pre-screen potential hires; what you legally can and cannot do when hiring an employee; how to advertise for the position; and how to conduct a meaningful interview.

Course Duration: 1 Hour(s)

Successful Termination

Designed specifically for managers to teach them how to handle those potentially awkward times when it becomes necessary to ‘pink slip’ someone. More importantly, managers are provided with a number of helpful suggestions for meting out employee discipline. When the process is followed, it gives the employee multiple opportunities to stop or correct the improper behavior that would otherwise lead to termination ‘ and that way, everybody wins. If termination is inevitable, managers need to understand the legal concepts and terminology connected with termination to apply actions that will lead to rightful termination. Study all the ins and outs to successfully terminate an employee

Course Duration: 1 Hour(s)

Understanding Employee Leave

Employee leave is one of the top three areas that prompt charges filed with EEOC. It is also one of the most difficult aspects of managing employees. The laws regarding employee leave can be difficult to grasp. Most supervisors new to the position have not had formal training in dealing with this issue and possessing only a vague understanding of this issue can quickly lead to legal trouble.

This course focuses on clarifying the Family and Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA).

Course Duration: 1 Hour(s)


Encourage a positive work environment with effective, up-to-date training for employees in computer security, workplace stress and sexual harassment awareness.

Alcohol-Free Workplace

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Alcohol, a very simple molecule, is one of the most widely used drugs in the world. Like other general anesthetics, alcohol is a central nervous system depressant. When alcohol is consumed, it is distributed throughout the body and exerts most of its effects in the brain. In general, its effects are proportional to its concentration in the blood. It is estimated that alcohol abuse costs society an estimated $116 billion a year and is associated with up to half of all traffic fatalities. In the workplace, the costs associated with alcohol abuse include increased absences, accidents, and errors. This training course has 12 learning modules with a ten-question exam.

Course Duration: 1 Hour(s)

ADA Compliance in Business

The Americans with Disabilities Act of 1990 brought with it a complex set of challenges that face employers who wish to avoid discrimination against the disabled in the workplace. This course provides a clear understanding of management's roles and responsibilities under the ADA, detailing standards set by the law. Students will learn the correct procedures for interviewing and evaluating job candidates to avoid discrimination, as well as the procedures for accommodating - and ensuring a safe, discrimination-free environment for - employees with disabilities

Course Duration: 1 Hour(s)

Business Ethics: Quick Refresh

Designed as a review to supplement a comprehensive business ethics course, you???ll start out reviewing the definition of ethics and an understanding of how trust functions in our social interactions. We have an expectation of how others will behave towards us and how we will behave towards them. While engaging with each other, individuals behave unethically in ways that breach shared trust. You???ll also look at some of the thinking errors associated with unethical behavior. From there, you will find brief descriptions on the different rules defining business ethics. For the sake of brevity, some information has been omitted, summarized, or simplified

Course Duration: 1 Hour(s)

Computer Security Awareness

Due to the rapid growth of computer technology and the increase in potential online threats, computer security must be understood by every user. Failure to fully comprehend these issues can lead to loss of data and theft of personal and financial information. The increasing importance of computer technology and the information contained and transmitted by computers used both at work and at home make it essential for every computer user to learn about computer security, the problems computer usage can present, and the actions that can prevent breaches in computer security.

This training is specifically designed to increase computer safety awareness, ensure online security, and protect all valuable information stored on computers. Remember -- security is every computer user's responsibility!

Course Duration: 1 Hour(s)

Customer Service

Successful organizations realize that customer service is at the core of their success and consequently must be at the core of their mission. Unfortunately, this does not automatically imply that customers at such organizations are having a positive customer experience. A recent survey found that 80% of companies believe they are providing customer experience of a superior quality. However, when customers of those same companies were surveyed, only 8% agreed with those claims (HBR, 2005). Clearly, customer service is an area that requires more attention, especially the kind of attention that places greater emphasis on understanding and listening to the customers.

This course aims to reinforce the significance of customer service as a precondition to the success of any organization. Special emphasis is placed on understanding customers, creating a work culture that is customer service-oriented, and reviewing intuitive and not-so-intuitive customer service skills. The content is applicable to employees in many kinds of organizations, from commercial firms to educational institutions.

Course Duration: 1 Hour(s)

Drug-Free Workplace

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Drug abuse can have dangerous and costly effects in the workplace. This course highlights these impacts, and provides useful information about the different types of drugs that are commonly abused and how to evaluate each element and subsidiary component of a safety and health program. This training course has 11 learning modules with a ten-question exam.

Course Duration: 0.33 Hour(s)

Ethics in the Workplace

According to a study conducted by the Society of Human Resources Management and the Ethics Resource Center, only 23% of HR professionals say their organizations have comprehensive ethics and compliance program in place, and 7% admitted that their employer has no program at all. Additionally, 57% indicated that ethics is not a part of their employees' performance reviews.

In our ever-changing society, ethics is something that must be a part of the working world, whether the setting is corporate, medical, educational, or governmental. This course focuses on ways to incorporate ethical principles into the workplace in order to create a more positive atmosphere for both employees and employers.

Course Duration: 1 Hour(s)

General HIPAA Awareness

The Health Insurance Portability and Accountability Act (HIPAA) requires compliance in protecting the confidentiality and integrity of health information and patients' rights to privacy. This act has changed the way healthcare plan providers operate by regulating the ways they collect and maintain personal health information of their clients. HIPAA states that the health information in healthcare client medical files belongs to the client, and must be protected.

In your position, you will have access to sensitive patient information. You must incorporate the requirements of the law to protect your reputation, the reputation of your organization, and the rights of the patients you care for.

Course Duration: 1 Hour(s)

General Office Ergonomics

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Ergonomics, also known as human factors, is the science concerned with understanding the interactions between humans and other parts of a system, in an effort to minimize the physical and psychological stresses which are part of every workplace environment. Ergonomics applies information regarding a worker's capacity and capability to the design of jobs, products, workplaces, and equipment.

This course presents background information on office ergonomics and discusses how to evaluate and control ergonomic hazards, including detailed information on proper computer workstation practices. Employees in an office environment can use this information to help them reduce the risk of injury on the job.

This training course has 13 learning modules with a ten-question exam.

Course Duration: 1 Hour(s)

Health & Wellness

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This training course was designed to provide employees with basic concepts of health and wellness. Your job is important to you and your family. Good health is a means of staying at a job so that one can provide for his or her family. These lessons are designed to give you information so that your life will be healthy. Topics include mental health, stress, physical activity, stretching, burning calories and much more. This training course has 7 learning modules with a ten-question exam.

Course Duration: 1 Hour(s)

Office Safety

In today's fast-paced environment, employees are not always aware of the fact that hazards exist in the office setting - hazards that can result in serious injuries. In fact, statistics have shown that a majority of accidents and injuries occur in the office environment. Most employees work in a variety of settings and when they are made aware of the potential hazards that exist, they can then take the appropriate steps to avoid injury and help other employees to do the same.

This training course has 9 learning modules with a ten-question exam.

Course Duration: 2 Hour(s)

Red Flag Rules (Identity Theft Protection)

This course aims not only to increase awareness of the severe consequences of identity theft, but to propose solutions for preventing its occurrence at the organizational level in accordance with the Red Flag Rules issued by the Federal Trade Commission, the federal bank regulatory agencies, and the National Credit Union Administration. Approaching the regulations with the goal of achieving compliance, this course emphasizes the necessary elements of a comprehensive Identity Theft Program and the vital role of red flags in detecting, preventing, and mitigating identity theft.

Course Duration: 1 Hour(s)

Sexual Harassment Awareness

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Sexual harassment is a serious problem in the workplace. Victims of sexual harassment can suffer physical and emotional damage while companies can suffer financially from the negative publicity and litigation costs as well as from the loss of job productivity and deteriorated work environment for its employees.

This course has been designed to help prevent incidents of sexual harassment in the workplace as well as provide guidelines on what to do if such an incident occurs. It aims to help employees recognize the seriousness of violations of sexual harassment policy.

After completing the course, you should have a good idea of what sexual harassment is, how it affects the workplace environment, what your role is in preventing it, and what to do if you are a victim.

This training course has 10 learning modules with a ten-question exam.

Course Duration: 1 Hour(s)

Workplace Bullying

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According to Comaford, “Workplace bullying is unwelcome behavior that humiliates or intimidates a co-worker or otherwise sabotages his or her performance. Bullying can take many forms, including hostile behavior, abuse (for example, harassment, humiliation and violence), abuse of power, deception and sabotage.” Bullying is unacceptable, and types of bullying are against the law, yet it can happen in any type of workplace. This course addresses the responsibilities of the workplace and the worker, to recognize, deter, and or eliminate workplace bullying.

Course Duration: 0.33 Hour(s)

Workplace Diversity

Ethnic diversity is racial, national and religious variety of groups of people who have varying backgrounds or cultures. An awareness about different cultures and backgrounds helps bring unity and tolerance to the workplace or community. This training course has 7 learning modules with a ten-question exam.

Course Duration: 1 Hour(s)

Workplace Stress

Stress is one of the leading causes for reduced productivity in the workplace. Stress can also cause worker illness to the point of missing days of work, which makes it an important issue for employers as well as employees. Stress is present everywhere decisions are made, it becomes a problem when these decisions conflict. Actions and their consequences cause stress, although not all stress is negative, a certain amount of stress is necessary to survive. As you move through this training course, look for coincidence between the text and your life and you will be on the path to positive stress outlook.

This training course has 10 learning modules with a ten-question exam.

Course Duration: 1 Hour(s)

Workplace Violence

Workplace violence has emerged as an important safety and health issue in today's workplace. Its most extreme form, homicide, is the second-leading cause of fatal occupational injury in the United States. On average, 1.7 million workers are injured each year, and more than 800 die as a result of workplace violence (WPV) [Bureau of Justice Statistics 2005; BLS 2005]. According to the Bureau of Labor Statistics Census of Fatal Occupational Injuries (CFOI), violent acts made up 18 percent of all fatal work-related injuries in 2005.

Death or injury should not be an inevitable result of one's chosen occupation, nor should these staggering figures be accepted as a cost of doing business in our society.

This training course has 10 learning modules with a ten-question exam.

Course Duration: 1 Hour(s)


Ensure training compliance to California mandates with TargetSolutions. Deliver engaging, video-based training to comply with standards such as AB 1234, California SB 1343 and California 1825.

CA Local Agency Ethics (AB 1234)

The California State Legislature recently passed AB 1234, mandating ethics training every two years for local government officials. This course provides a brief overview of the topics which must be covered under the law, including the laws relating to personal financial gain by public servants, claiming perquisites of office, government transparency, and fair government processes. Specifically covered are the Political Reform Act, the Brown Act, and the Public Records Act, and several other laws which govern the behaviors and practices of public servants.

The primary goal of this course is to expose you to California ethics laws and allow you to identify potential conflict-of-interest situations. Once you identify a potential or actual conflict of interest, you should consult with your agency's legal counsel or other resources, which we will identify at the conclusion of this course.

Each law discussed in this ethics training course must be evaluated independently. Conduct which is permissible under one law may nevertheless violate another law. Completion of this ethics course is no substitute for competent legal advice in a given situation. You should seek the advice of counsel if you have specific legal questions.

Course Duration: 2 Hour(s)

Cal/OSHA Log 300

Cal/OSHA Standard 14300 requires that all employers record work-related injuries, illnesses, or fatalities unless they are in an industry that has been classified as partially exempt from this standard.

Employers record these injuries and illnesses on OSHA Form 300. This course will examine Form 300 and its various parts (Form 300A and Form 301) by exploring what exactly needs to be recorded on these forms, how to go about recording incidents, why these incidents need to be recorded, and the kinds of organizations that need to use Form 300.

NOTE: The content of this course and recommendations made do not necessarily include every possible loss potential, code violation, or exception to good practice. Actions needed to maintain compliance requirements are solely the responsibility of your management.

Course Duration: 1 Hour(s)

Child Abuse: Mandated Reporter Training for California

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Most states enforce laws that require certain professionals to report suspected cases of child abuse or neglect. Individuals who are mandated to report often serve in a unique position of authority that allows them to observe and interact with children. While educators are the professionals that probably come to mind first when you think about being a mandated reporter, many other professions are mandated to report as well, including emergency medical personnel, law enforcement, and fire fighters, to name a few. Some professions you might not consider—such as funeral home directors, film processors, legal professionals, and clergy—also have a duty to report. However, the law encourages all persons to report cases of suspected child abuse or neglect, even if you are not mandated to do so. This course provides training to professionals on the basics of what it means to be a mandated reporter, focusing on California Law.

Course Duration: .75 Hour(s)

Sexual Harassment Prevention for Supervisors (California AB 1825)

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The goal of this training is to assist your agency in understanding sexual harassment in the workplace, including federal and state laws regarding harassment, the consequences of harassment, how to prevent sexual harassment, how to handle sexual harassment claims, and how to maintain a respectful workplace. California has enacted a mandatory training law, requiring private employers of 50 or more to provide at least two hours of training to supervisory personnel on prevention of sexual harassment.
This course was designed to meet the requirements of this law (AB 1825) as well as the mandates outlined in California AB 2053 on abusive conduct and California SB 396 on gender identity, gender expression, and sexual orientation. This training course has 25 learning modules with a ten-question exam.

Course Duration: 2 Hour(s)


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