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The Mobile Application That Puts Citizen Rescuers Into Motion

Technology’s impact on the fire service has been monumental. New tools are constantly being introduced to the market to make emergency response more efficient.

One example is the PulsePoint mobile application spearheaded by San Ramon Valley (Calif.) Fire Protection District Chief Richard Price.

Price discussed the innovative solution Tuesday during Fire-Rescue Med in Las Vegas. The application for iPhones was created to accomplish two things: 1) Improve cardiac arrest survival rates through improved bystander performance and active citizenship; 2) Generate support in the communities where departments are utilizing the tool.

This app has the rare ability today to really foster goodwill in our communities, Price said. I’ve seen it time and again how appreciative communities are by this.

The app is brilliant, but simple. Its works by alerting CPR-trained citizens with a text message when someone nearby is having a sudden cardiac event in a public location (not residential). The app directs citizen rescuers to patients and informs them of location of nearest available AED.

If we can get those AED’s out of the cabinets and onto the chests of patients, this app has tremendous potential, said Price, who is working to get other agencies to implement the application in their own communities.

With more than 1,000 people dying each day from sudden cardiac arrests – an average of one person every two minutes – Prices message resonated with the EMS-focused audience. As high as 50 percent of patients, would survive if CPR and AED’s were used within the first five minutes. Every minute that lapses, the chance of survival is reduced by 7-10 percent.

“We’re trying to improve awareness of bystanders who know CPR,” Price said.

“The app is currently being used in more than 300 communities across eight states and two countries,” Price said. “Its value has been recognized by various organizations, including the IAFC, which awarded it the Fire Service Award for Excellence and the American Heart Association, which tabbed it a Heart of Gold winner.”

For more on the creation of the application, please click here.

Affordable Care Act Will Force EMS to Evolve

Mike Metro didn’t waste any time Monday during his session at Fire-Rescue Med. Only a few seconds had gone by when the deputy chief with the Los Angeles County Fire Department let everyone attending know the Affordable Care Act (ACA) is going to dramatically change the fire service.

“If you don’t pay attention to the climate around us, in five years your fire department might not be around,” Metro said. “This will have a profound impact on all of us. … It’s a new game. We never had to compete before, but let me tell you what; we’re going to have to compete now. We have to prove we are more efficient, prove we have a better product and prove we offer a better customer experience.”

Metro, a 37-year veteran of the fire service, broke down some serious challenges the ACA presents. With 32-34 million more people having access to health insurance, the ACA will demand increased efficiency from everyone. He discussed how municipalities will be forced to consider doing things they’ve never done before – like privatizing America’s fire service. Not just EMS, but emergency response entirely.

“We need to make sure we’re on our game,” said Metro, imploring EMTs to deliver better services with better customer service because of the oncoming competition from private entities like American Medical Response and Falck.

“We need to start looking at it as what can we do for Mrs. Smith, instead of what can we do to Mrs. Smith,” Metro said.

The fact is, less than half of 911 calls require paramedic intervention. A large percentage of patients just need access to medical care, not expensive trips in ambulances to emergency rooms. “If Mrs. Smith isn’t seriously ill or injured,” Metro asks, “does she really need to go to the ER?”

Metro says the fire service needs to be forward-thinking. As the industry evolves, evolve with it. Possible suggestions include making EMS visits available through scheduling and potentially partnering with Accountable Care Organizations.

“We’re at a similar crossroad as we were in the 1970s,” Metro said. “Remember when guys said, ‘we aren’t going to put needles in the hands of my firefighters. We’re just going to put the wet stuff on red stuff.’ What happened? Many of them are not here today. We’re at the same crossroad now. … We need to design our future rather than become a victim to it.”

EMS at the London 2012 Olympics

We all know how important training is to effective emergency response. That point was driven home again during Monday morning’s opening session at Fire-Rescue Med 2013.

Dr. David Zideman, the clinical lead for Emergency Medical Services for the London Organizing Committee of Olympic and Paralympic Games, spoke about his experience during the summer of 2012. “The event went about as smoothly as it could have,” Zideman said, “thanks in large part to the four years of preparation before the 14-day ceremony and the training rehearsals that were held in advance.”

There were about 1,400 volunteers working medical, including doctors, nurses and first responders. They were all put through general training, role training, venue-specific training, daily scenario training and test event training.

“We trained our team to know exactly what was going to happen,” Zideman said. “We wanted to make sure everybody knew what they needed to do.”

Zideman delivered a comprehensive overview of the planning, implementation and execution of emergency response during the 2012 games. “In an event of this magnitude, no detail can be spared,” he said.

In total, there were 38,362 medical “encounters” reported during the 2012 Olympics. Encounters encompassed everything from a headache to a major cardiac event (of which there were only two).

“Interestingly, there was a great deal of planning for things that never happened,” Zideman said. Terrorism is a major concern for organizers of major sporting events and Zideman said there were numerous threats, including an anthrax attack, shootings, bombings, etc.

“Terrorism was a major concern. We had a huge security presence. We had the sites locked down for a year before the games began,” Zideman said. “Every spectator was searched, all the athletes were searched. … We were prepared for the threats.”

After spending four years preparing for an exhilarating event that lasted just two weeks, Zideman admitted he was a bit “sad” when the Olympic flame was dissolved.

“The Olympic experience was amazing,” Zideman said. “Having lived through amazing four-year experience and I came out different. Experience was truly amazing.”

Follow TargetSolutions on Social Media for Updates from FireRescue Med 2013

The IAFCs Fire-Rescue Med starts tomorrow in Las Vegas and will run through Tuesday, May 7. The conference for leaders of fire-based EMS is known as one of the premier events for educational sessions and hands-on training exercises. TargetSolutions will be attending the conference to cover the exciting and informative sessions that will be held on Monday and Tuesday.

Please follow us on Twitter and Facebook for updates and articles on the sessions. You can also follow @FireRescueMed for updates from the event’s organizers.

The entire program is filled with informative sessions, but here are three that are gaining buzz and were definitely planning to attend:

Monday, May 6: EMS at the London 2012 Olympics (Dr. David Zideman)

Tuesday, May 7: How Can We Survive With What the Future Holds? (Chief Kelvin Cochran)

Tuesday, May 7: PulsePoint Citizen Responder CPR/AED Mobile App (Chief Richard Price)

Please check back for updates and on social media for coverage of the event.

Why Excellent Customer Service Is Critical to Excellent Emergency Response

Blog by Bill Sturgeon
Retired Division Chief

As professional responders, we all feel burned out at times. Some grow unhappy with this profession. Some neglect giving their very best effort during calls for service.

If you feel this happening, it’s time to stop and think about what you can do to serve your citizens better. The answer may be to look at how other industries, which have nothing to do with emergency response, handle their customers.

The cruise line industry is a perfect example. If you’ve ever been on a cruise, you know how positive and upbeat the crew treats everyone. You know that if you need anything, someone will provide it without question and with a smile.

During these tough economic times, it’s extremely important that we treat citizens like they are on a cruise. Granted, emergency response situations are far from a vacation, but the need for first-rate customer service is just the same.

Always be professional, compassionate and kind to your customers. If you treat everyone well, you will feel a sense of pride that will pay dividends in the future when emergency services need public support.

Most of the staff on a cruise ship barely earns a surviving wage. But they still provide a high level of professional service. They work long hours, and most of them have more than one job aboard a ship. That sounds kind of familiar, doesn’t it?

Low pay, long hours and more than one job is standard for most emergency services workers. But our job was never intended to make us rich. Emergency service has always been about putting the needs of others above our own.

To operate in this profession at the highest level, you need to take care of the details. Make sure your appearance is professional, make sure your equipment is clean and functioning properly, and most of all, make sure your focus is on the needs of your victims.

Times are tough. We can read stories on a daily basis about government officials cutting services. Even emergency services are not immune to the budget axe. Many corporations in America have become extinct because they lost focus on the customer. We need to learn from that.

We shouldn’t forget who our customers are and why we exist. We need to remain above reproach in everything we do and provide customer service in emergency response. We need to be prepared to respond by maintaining a high level of readiness, competency, and cruise ship customer service during calls for service.

Integrity is doing the right thing when no one is watching, but it’s important to remember somebody is always watching your actions.

>> This blog was originally published with TargetSolutions in March of 2011.

About the Author
William Sturgeon is a 30-year veteran of the United States Fire Service. During his career, he served as a volunteer, military, municipal, and county firefighter and held many positions, including paramedic, EMS supervisor, company officer (special operations), safety officer, battalion chief, assistant chief and division chief.

TargetSolutions’ New “Power Users Group” Helps Platform Managers Connect and Share Best Practices

TargetSolutions, the leader in online training management for public entities, is growing its presence on LinkedIn by creating a Power Users Group.

This special group is designed to enhance communication between TargetSolutions and the platform’s most active administrators. With utilization spiking to unprecedented levels, there are many individuals who will see great value in joining the group that connects administrators looking to maximize TargetSolutions.

We see this as a good opportunity for administrators around the nation to communicate with each other on their department’s utilization of the platform, said Client Services Manager Jennifer Antinone. With utilization growing at such a huge rate, it’s obvious our platform has tremendous value for clients. By creating this special group, the most experienced power user can share their knowledge and discuss best practices with their peers in the group.

We really think it’s important to give our clients as much information as possible so they can make the most of TargetSolutions’ online training management for public entities.

TargetSolutions is on pace to have more than 6.5 million assignments completed in 2013, which represents an increase of more than 150 percent since 2010. By giving platform managers more tools for collaborating through social media, utilization will continue to grow.

Members of TargetSolutions’ Power Users Group can expect to see updates on enhancements to the platform, blog posts explaining some tips for best practices, as well as comments and questions from other users. TargetSolutions’ exceptional Client Services team will also contribute to the discussions by suggesting ideas and answering questions.

Client Services is excited to have a new forum where our power users can go for new ideas and collaboration, said Antinone. We want every client to make the most of our online training system for public entities and this is just one more tool they have to learn about the platform.

If you’re a platform administrator and would like to join the Power Users Group, please click here to get started.

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS organizations. These solutions enable organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.

Access Completed Training Records through My History

TargetSolutions keeps track of all assignments and those completed training records can be accessed at any time by clicking on My History from the home page.

Depending on whether the completion is a TargetSolutions course or a custom activity, there is a details column with information containing assignment information, a course certificate and/or a course evaluation.

The magnifying glass icon displays the details of an assignment in a brief, yet useful format. You can review the number of times the course was accessed and/or the final score on a test, among other things. Provided there was a certificate of completion associated to the course, you can view/print the certificate using the ribbon icon. And the thumbs up icon lets you view your course evaluation, assuming you completed one after taking a course.

The evaluation is an interactive feature. TargetSolutions staff members are able to reply to your comment and in this case, you will receive a notification via the Notifications box of the reply.

A few things to note:

>> Please refrain from taking a course through My History as you are only able to review course material, not retake exams in this application.

>> You will know you successfully completed a course if it moved from the Schedule on the Home page into My History.

>> TargetSolutions deliberately inactivates accounts (rather than deleting them) when users retire, leave an organization, etc. By law, completed training records are kept for upward of 30 years. Inactive users can call TargetSolutions customer support at (800) 840-8048 to gain temporary access to their account to print certificates of completions.

If you have questions about TargetSolutions My History section, or any part of the TargetSolutions platform, please check the platforms Help section or contact us directly.

 

Platform users can access completed training records through ‘My History’ selection.

 

Keep Organizations Informed Through TargetSolutions’ Improved Alert Notification System

With TargetSolutions’ improved Alert Notifications system, it’s easy to keep your organization informed of approaching deadlines. Alert Notifications grants administrators the ability to deliver alerts to improve operational efficiency.

The Alert Notifications system informs users when an assignment has become urgent and needs immediate attention. In the administrative notifications section, administrators are able to view organization-wide notifications like approaching license and credential expiration of certain users.

The Notification drop-down box is prominently located at the very top of the site and can be viewed from any page within the platform. Users and administrators will see the notification icon become highlighted when the delivery of new, unread notifications have been created. When a user or administrator clicks the “See My Notifications” or the See Admin Notifications option, it will direct them to their Notification Inbox.

Administrators have both a personal inbox and administrator inbox, while users only have a personal. Within the inbox delete notifications by clicking the “X” located on the right of the alert message. Deleted notifications are moved to the folder labeled “Trash.” Notifications sent to the trash folder can still be recovered. Please note, Notifications cannot be permanently deleted from the Trash folder so administrators can verify all received notifications by users.

If you would like more information on this tool, please contact TargetSolutions today at (800) 840-8048.

Drop-down notification menus display recently added alerts for events, assignments and other important items.

Garden Apartments: What We’ve Learned

Blog by Will Anderson

Platoon Chief with the Euclid Fire Department in Ohio

Garden apartments are found in virtually every community in the United States. Typically, garden apartments are grouped together on a large parcel of property with some being set back far off the main street. If these buildings are not properly pre-planned, a fire or serious emergency will prove difficult for responding fire departments.

This article will cover the characteristics of older garden apartments and how sticking with the basics of firefighting leads to a better operation.

There are many characteristics that make garden apartments unique. The first one we might notice is the entrance into the property. The property is usually served by only one driveway. Add in parking for residents and apparatus placement can be very difficult. If were fortunate, we will have at least one operable hydrant on the property. If not, are your engines capable of long lays to the main street? Also, certain buildings may be set back hundreds of feet off the main drive. Pre-connected hoses may not be an option. Are your apparatus set up with static-hose loads capable of reaching buildings with excessive setbacks? And who will carry the equipment needed to mount an attack on the fire? Your arrival at a working fire in one of these buildings is not the time to figure out who will take what equipment to the front door.

More questions to consider: Is access to the building a problem? Are fences or other barricades in your way? Are there security bars on the windows? In short, pre-planning is essential to success.

Garden apartments usually house up to 12 apartments and are around three stories in height; although some may be taller. Most apartments are served by a common entrance with an open interior stairwell serving each floor of the building. These buildings represent an extremely serious life hazard, regardless of the time of day. Also, these buildings attics are most likely an open and unobstructed lumberyard of dry wood underneath the roof surface. While roofs may be peaked or flat, newer roofs will likely be supported by trusses. Older garden apartments will not utilize truss construction. My experience is that garden apartments are not protected by sprinklers or standpipes.

As we enter an apartment from the stairwell hallway, the first room we usually enter is the kitchen. This is followed by the living room, which is connected to a short hallway where we encounter a bathroom and one or more bedrooms. Most living rooms will have a large opening for horizontal ventilation if there is a balcony with sliding doors, or large picture window, as seen in the picture above. Remember, apartments are stacked in a multi-story building. This means routes for fire extension exist in kitchens and bathrooms where plumbing voids run the vertical length of the building. If the fire has reached flashover, the fire may extend via auto-exposure up to the floor above, and possibly even the attic space. This could result in a fast-moving fire as seen in the picture below.

At this particular fire, the fire originated on the second floor (Division 2) in a bedroom of a three-story garden apartment. There was a delay notifying the fire department. At this incident (pictured above), the door to the apartment on fire held. Conditions in the stairwell were clear as the first line was being stretched. Had the door failed prior to the arrival of the fire department, any civilians evacuating would have been overcome by intense heat and deadly smoke making a bad situation even worse.

Crews at this scene were met by a fast-moving fire that had possession of two apartments with extension into a third apartment and the attic space. Life safety must be given the highest priority. Remember, most lives are protected and saved by strategically placing the first hoseline between the fire and any trapped occupants. Before additional hoselines are put into operation, make sure the first line is up and running. Water kills fire. If we darken down the fire and put it out, everything else usually gets better. Searches are less punishing, overhaul is easier, and property and lives are saved.

Part of a successful incident is the prior knowledge we have of the buildings in our first-due area. Make it a point to get out and learn what types of buildings youre up against. A quick walk around the exterior can make you aware of hydrant locations, overhead obstructions (wires, overhangs, etc.), grade/terrain changes, parking issues, and exposure concerns. Once inside the building, make it a point to locate the utility shut-offs, attic access or roof hatches, and learn the layouts of a typical apartment.

EMS incidents are an excellent opportunity to do this. Identifying these building features will take no more than 10 minutes. Its time well spent. You owe it to yourself, your crew, and your family to make sure everyone goes home at the end of the shift. Thanks for reading and be safe!

About the Author

Will Anderson is a Platoon Chief with the Euclid Fire Department in Ohio. He’s in his 18th year in the fire service and is certified as a State of Ohio Firefighter 2, Fire Instructor, and Paramedic. He recently completed his Fire Officer 1, 2, and 3 training in addition to his Blue Card certification. He has an Associate’s degree in Fire Science, another in Emergency Medical Services, and is nearing completion of his Bachelor’s Degree in Fire Science Administration.

TargetSolutions Looks to Educate FDIC Attendees about ISO Tracking Capabilities

Thousands of firefighters from around the country are gathering this week at Lucas Oil Stadium in Indianapolis for the annual Fire Department Instructors Conference (FDIC). Attendees come for the classroom sessions, hands-on training events and networking with other emergency responders.

They also have the opportunity to examine products being showcased by vendors. Those looking for a web-based ISO audit solution will want to visit TargetSolutions at booth No. 3061. Representatives from the industry’s leading online training and records management system will be on hand demonstrating the powerful platforms capabilities.

“TargetSolutions is excited to once again attend FDIC in 2013,” said TargetSolutions’ Executive Vice President Thom Woodward. “In addition to our yearly attendance objectives to raise awareness and generate interest in the TargetSolutions brand, we will be demonstrating the unique value our ISO audit solution is bringing our clients. FDIC is always an important way for us to reconnect and network with prospects, clients and partners alike. We are looking forward to it!”

TargetSolutions delivers an online suite of applications for fire and EMS organizations looking to meet training objectives, track all types of training records and report training compliance. The innovative platform is used by more than 2, across the country, including major metro fire agencies all the way down to small volunteer departments.

TargetSolutions is considered a pioneer in the online education featuring more than , in its library. Training covers EMS recertification, Fire/NFPA material, emergency vehicle operations, OSHA & Compliance, and much more.

But as Woodward mentioned, the platforms powerful tracking tools for training requirements like ISO is extremely critical to departments looking to improve overall compliance.

“TargetSolutions has created a records system that clearly allowed our organization to comply with our scheduled ISO audit in September 2010,” said Guy Keirn, who is a training chief with Pinellas Park Fire Department in Florida. “The process of completing the training section of the report for ISO was seamless.”

That same sentiment is shared by hundreds of training chiefs, officers and captains across the country using TargetSolutions to streamline training management and track critical training records.

“TargetSolutions is a very strong platform for tracking certifications, hours and all the things you need from a certification standpoint,” said Bob Olme, who is an assistant chief with Wheat Ridge Fire Department in Colorado. “It’s also a great way to keep track of records for ISO compliance.”

About TargetSolutions
TargetSolutions is the leading provider of web-based technology solutions for fire and EMS Organizations. These solutions enable Organizations to maintain compliance, reduce losses, deliver curriculum, and track all station-level tasks, certifications and training activities.