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Times May Have Changed, But Somebody Still Needs to Be the Barn Boss

Blog by Brian Ward
Training Director in Madison, Ga.
This column is a throwback to the history of the fire department – back before we had custom cabs and 100-foot aerials, back when our equipment consisted of a wagon and a fine breed of horses.
Just how important was the “barn boss” to ensuring the equipment, or the horses, were ready to respond at any time? What exactly was the barn boss responsible for? Most importantly, who in your department is filling that role now?
The barn boss doesn’t wear trumpets, but their necessity is beyond any individual in the department. Obviously, there has to be chiefs and officers for day-to-day operations and incident command. However, there is not much to command or operate if the chiefs and officers do not make it to the scene. In addition, if the troops or firefighters are not prepared to respond as quickly as the horses, there’s not much to operate or command.
In order for things to run smoothly the most influential firefighter should step up and be prepared to take the responsibility of making sure personnel are trained appropriately and the equipment is capable of handling all necessary tasks.
We all have our days when we don’t feel like a million bucks, but we never know what call is coming next and it’s essential we are confident in our equipment’s capabilities. Today may just be that day. Think if that was your family, which fire apparatus and which firefighter would you want responding!
The barn boss also needs to make sure all firefighters are fully capable of handling their duties with efficiency and competence. In order for this to happen, firefighters need to be exercised everyday just like the equipment on the apparatus.
Firefighters need to be trained. They need to practice the basics and be introduced to new techniques. Time after time firefighters start off full-tilt with new information but hit a road block and stop learning. Equipment, procedures, best practices, technological developments, standards, research developments – all of these are introduced regularly. A small piece of information may save your life or the life of a crew member. Or that new knowledge might help you work more efficiently.
These are critical tasks for a barn boss. Any chance you have to pass on information and knowledge – cherish that opportunity. You may not receive thanks or a pat on the back, but you will have done something incredibly important to our mission. Keep in mind, you have to lead by example and do the job first. This shows dedication, heart, and commitment to the people around you.
Be the example. Set the bar. Be the barn boss for your department.
As always, train hard, take care, and be safe.
About the Author
Brian Ward is the training director for Georgia Pacific in Madison, Ga. He previously was an engineer/officer with Gwinnett County Fire Department in Georgia. He is a past training officer, chairman of the Metro Atlanta Training Officers and currently serves on the Honeywell Advisory Council. He is a State of Georgia Advocate for “Everyone Goes Home” and the Membership Task Force Co-Chair and Live Fire Instructor for ISFSI. Brian was recently awarded the National Seal of Excellence from the NFFF/EGH.

GSBA Risk Management Services Delivers Online Safety Training with TargetSolutions

school district safety training

With TargetSolutions, Georgia School Boards Association is able to deliver engaging online safety training courses proven to reduce liability.

How can you measure the savings of an accident that never happens? That’s the response Trudy Sowar, the Director of Risk Management Services for the Georgia School Boards Association, has when asked to quantify the benefit of her pool’s online training program.

What Sowar knows is TargetSolutions, a pioneer in computer-based training for public entities, has helped GSBA Risk Management Services provide members with online safety training courses that are built to reduce liability.

Georgia School Boards AssociationGSBA was originally organized in 1951 and serves all 180 school districts in Georgia. The Risk Management division began in 1992 with the Workers’ Compensation Fund followed by the Risk Management Fund in 1994. Currently, there are 94 school district members of one or both Funds who look to GSBA-RMS for leadership, advocacy and services. One of those services is TargetSolutions, which joined forces with GSBA-RMS in January of 2011.

By giving its members a powerful learning management system for delivering training, GSBA-RMS has been able to differentiate itself and create member loyalty, said GSBA-RMS’s Risk Control Coordinator David Colvard.

“The platform is a strong tool for us to offer to members as a service that we can provide,” said Colvard. “TargetSolutions is a very useful, helpful, and cost-effective program for our districts at no additional charge to them.”

Prior to contracting with TargetSolutions, safety training required travel all across the state of Georgia. GSBA-RMS was looking for a service that would be more convenient and cost-effective for them and their members. To change unsafe behaviors that lead to claims, GSBA-RMS had to find a more convenient and sustainable method.

“The biggest challenge we faced was finding a way to get training to all of our members,” Sowar said. “GSBA-RMS has members all across the state, so there was no way to cost-effectively deliver training to specific employee groups. However, with TargetSolutions, multiple districts are now able to receive necessary safety training in a timely manner.”

Since implementing TargetSolutions, the delivery of web-based training has reduced the pool’s travel costs and increased its members’ efficiency. The platform allows seamless distribution of vital training to all GSBA-RMS members without additional costs. Whether it’s the distribution of documents, or compliance training, members are able to upload specific policies and courses to be assigned to employees.

“TargetSolutions has made an impact for districts that are now using it. TargetSolutions has proven to be a very cost-effective means of providing training to the members, and the other piece of it is the documentation where they can accomplish a lot of recordkeeping. … Some of our districts have started loading their own documents for training purposes.”

David Colvard, Risk Control Coordinator

Colvard is also thrilled with the support his members have received from TargetSolutions, helping ensure maximum utilization of the platform by members. “TargetSolutions’ entire team of Client Service representatives have been tremendous in offering assistance and have become a huge asset,” said Colvard.

About TargetSolutions
TargetSolutions delivers cutting-edge software applications, engaging online training courses, and world-class customer service. The company was founded in 1999 and today there are more than 2,000 organizations across the country using TargetSolutions’ innovative technology to solve their training challenges.

Firefighter Training Video Shows ‘Safe’ and ‘Quick Execution’ of Forcible Entry for an Inward Swinging Door

Community Resources gives departments the ability to easily share presentations, videos, policies, and more with other clients of the TargetSolutions community.
In just 44 seconds, firefighters can be seen demonstrating proper technique for using the “irons” to force an inward swinging door in TargetSolutions’ Video of the Month for April, “Forcible Entry-Inward Swinging Door.” The firefighter training video has received four stars and has been viewed more than 2,000 times through TargetSolutions’ unique file-sharing application, Community Resources.
“I like the way they controlled the door using the webbing and standing on it – nice work,” Robert Pitts of Maury County Fire Rescue (Tenn.) wrote in the comments section.
Edwin Santana of Orange County Fire Rescue (Fla.) commented that the video shows “safe” technique and Kemberly Wilkerson of Dekalb County Fire Rescue (Ga.) wrote, “Quick execution.”
The firefighters featured in the fire department training video follow three principles: 1. Gap the door; 2. Set the tool; 3. Force. The video was uploaded by North County Fire Protection District’s Gary Lane, who was honored in 2013 with TargetSolutions’ Technical Achievement Award and has uploaded 24 posts into Community Resources.
To view this video, which is currently being utilized by 37 different organizations as a firefighter training resource, please login to your department’s TargetSolutions site and search “Forcible Entry-Inward Swinging Doors” in Community Resources. If you have any questions, please contact us at (800) 840-8048.

New Online Training Course for School Districts Aims to Prevent Tragic Youth Suicides

Watch this video to learn more about the dangers of youth suicide in today’s scholastic environment.
It’s alarming to learn suicide is the third-leading cause of death for individuals between 15 and 24 years of age. In fact, approximately 4,600 young people take the drastic action of ending their own lives each year and nearly 157,000 between the ages of 10 and 24 receive medical care for self-inflicted injuries.
Ultimately, these tragic incidents can be prevented. Youths struggling with serious depression show signs of distress, and if the right interventions are made, suicide can be averted, experts believe.
With that in mind, TargetSolutions has created a new course for educators titled “Youth Suicide: Awareness and Prevention.” This self-paced online safety training course features seven learning modules and a 10-question exam that educates personnel about risk factors and warning signs that can help them prevent incidents in time.
“Suicide of any kind is preventable, but especially youth suicide,” said TargetSolutions Content Architect Jeremy Lynch. “Considering we’re talking about the third-leading cause of death in several age groups, our catalog for school districts is incomplete without a course like this.”
After completing this course, which is available online 24/7, educators will be able to determine proper suicide prevention measures, identify suicide risk factors, and spot warning signs. If you would like more information, please contact TargetSolutions at (800) 840-8048.

TargetSolutions Delivers Ergonomics Training Solution to Help Organizations Reduce Workplace Injuries

Basic ergonomic assessments are critical to a healthy, productive work environment. According to the Bureau of Labor Statistics, 34 percent of all lost-workday injuries and illnesses are work-related musculoskeletal disorders. Are you currently evaluating your employees’ ergonomics?
TargetSolutions understands ergonomic-related claims comprise a significant portion of workplace injuries. With TargetSolutions’ powerful computer-based training system, platform managers can create electronic documents that track how many hours per day an employee sits at their desk and uses their computer. They can report employees’ satisfaction with work-surface height, lighting and noise. They can deliver organizational ergonomics policies and generate comprehensive reports to evaluate data and analyze risks to determine if additional training is necessary.
TargetSolutions’ course catalog features more than 60 hours of valuable OSHA and online safety training courses, including a General Ergonomics course that is designed to help employees examine the way they interact with their work environment. Information provided in the online safety training course can help identify problems with workstations; as well as recognize the early warning signs of work-related musculoskeletal disorders before they become serious.
Knowledge in workplace ergonomics can help reduce injuries and minimize physical and psychological stresses. If you would like more information on TargetSolutions’ Ergonomics training solution, please contact us today at (800) 840-8048.
Ergonomics Training Solution

Size-Up Communication: A Critical Aspect to Situational Awareness

Blog by Ed Hadfield
In the first part of this series, we discussed the important aspects of the Incident Commander and his/her ability to capture the appropriate level of situational awareness on the fireground. Based upon the presentation of facts within the interior fireground, through intel from group leaders, as well as the intel in which the “Inside Man” presents to the Incident Commander. This article discusses the necessity for the continuous size-up and the situation status report, which will give the individual in charge the ability to make strategic adjustments.
First, the process must be defined and known to all personnel so they understand operational goals of the incident. Often, first arriving command personnel fail to identify the operational objective for all personnel. It cannot be assumed that all personnel arriving have a complete and full understanding of the Incident Commander’s intent. An example would be the Initial Size-Up or “952/Report on Conditions.” An appropriate Size-Up or 952 would layout similar to this:
“Battalion 1 and all incoming units, Engine 1 is on scene with four at 1313 Mockingbird Lane of a two-story single family dwelling with heavy pressurized smoke coming from the upper floors and visible fire on the first floor in the Bravo / Charlie corner. Engine 1 has established a water supply and will Fire Attack in an offensive mode. All incoming units continue primary staging. Engine 1 is Establishing Mockingbird Command with the Command Post in front of the structure.”
If we break this down, we can see how the initial Size-Up/952 lays the foundation for a successful command mode and safe, effective fireground operations based upon the established situational awareness of the first arriving Command Officer. The language in the primary announcement, “Battalion 1 and all incoming units,” is the “heads-Up’ indicator that the first arriving company is about to announce their size-up. This is important for all units to understand and operate under a radio discipline procedure to allow the first arriving Officer to have a clear radio frequency to provide his size-up/952. There is nothing more frustrating for a company officer, than trying to give his report and being drowned out by other units providing what they feel is important information.
The next aspect is to announce the unit identifier and crew strength. This begins to develop the initial accountability profile for the incoming Battalion Chief or other command officers. The “With four” announcement indicates the unit has arrived on scene with all four members. This is critical for second due arriving units to understand as well, given a reduction to “With (3) three” may indicate the second due units maybe assigned the single firefighter on Engine 1 as part of Fire Attack. The next arriving Engine may be assigned a split Company Operations with “Fire Attack and Search” with the firefighter from Engine 1. This is important to anticipate if you are the second arriving Engine Company Officer.
The address indicator is important as well. Although we are generally assigned from dispatch to the correct address on most SFR fires, on multi-family habitations and other larger complex fires, it is important to provide for a corrected address to all incoming units. Particularly for the truck company that may be responding from an opposite direction, to provide for an appropriate spot in front of the structure or to get a good look at three sides of the structure when approaching.
Observations should include the following:
  • Height of Structure: 1 / 2 / 3 Story
  • Type of Structure: Single Family / Multi-Family / Commercial / Industrial / High-Rise
  • Grouping: Center Hallway / Garden style / Strip Mall / Light Manufacturing
  • Conditions: Smoke Showing from the…. Fire Showing from…. Imminent Rescue at the….
  • Identified Hazards: Wires Down / High-Density Security Devices / Possible Collapse Situations
All of the above mentioned factors are designed to “Paint the Picture” for incoming units in order to prepare them for the mode of operations. This short, yet concise, report will speak volumes to those responding to the fireground in the area of positional tool assignments, operational consideration upon arrival, spotting/positioning and set up of apparatus, and overall fireground safety communications to personnel.
Communication of your actions is a required field to accomplish. Identifying the aspect of water supply and your initial actions, establishes the foundation of all other operations on the fireground specific to those other units awaiting an assignment. First, you must announce whether you have captured a water supply or not. If you have chosen to come in on the tank and require additional units to bring you water, you need to clearly identify that in the initial Size-Up/952. Otherwise, units will blow past water supply opportunities, come into your scene and potentially block out opportunities for subsequent responding units to quickly bring water.
Next is your decisive action plan…
NOTE: Hoping for the best is never an action plan.
Make a decision based upon known facts, and identified hazards and risks. Then put the plan into play and support all those associated with the action. In other words, either put the fire out or stand outside and watch it burn. On another note, if you are “On Scene, Investigating” you are NOT, and I repeat…NOT, “in command.” You are investigating and will provide the responding resources with updated information upon its availability. You cannot be “On scene, investigating, and establishing Mocking Bird Command” all at once. Remember, you must have an incident to be in command of it.
Establishing staging or directing units is critical for scene management; particularly in truck placement applications. You may find yourself directing companies to stage away and come in on foot to allow the truck the appropriate spot to utilize ground or aerial ladders. If your organization has a policy that establishes, or directs all incoming units to stage and receive an assignment prior to coming into the scene, you will want to pay particular attention to those specific details to avoid potential congestion at the scene with apparatuses that could eliminate truck placement or additional water supply. If you are striking additional alarms, you MUST establish a staging location and should consider a staging location manager if the alarms are over two.
Last but not least…Make a strong command, and establish a strong command presence. Far too many junior Company Officers are of the belief they need to “Pass Command” and go “Quick Attack.”
The bottom line here is they want to fight fire. They haven’t made the transition from line personnel to Officer and Commander. Now, I’ve heard all the arguments about the need for a quick attack, but the bottom line is this: A strong, established Incident Command System placed into an incident early on will provide the safest of all firegrounds.
The key is to understand that upon arrival, a Company Officer’s size-up and report on conditions are what provides him with the greatest ability to establish a bona-fide action plan, based upon visual observations and critical information at that specific time. Another company officer arriving just a few minutes later is going to see things differently and could assign resources differently based upon those conditions, which could be contradictive to those original actions of the first arriving officer. This is dangerous and counter-productive to the overall fireground.
Identifying the command post is important for all personnel, particularly in those cases of utilization, accountability and direction of resources. The command post can be a generalized location in which personnel, particularly the arriving B/C, would be capable of finding the initial I/C. Optimally, the CP is located in an area of observational awareness and ease of locality.
Size-up communication is a critical component to establishing necessary situational awareness on the fireground.
About the Author

Ed Hadfield has more than 26 years of fire service experience after rising through the ranks from firefighter to division chief. He is a frequent speaker on leadership, sharing his experiences within the fire service and also with corporate and civic leaders throughout the United States. For more on Hadfield, please check online at www.firetowntrainingspecialist.com.

 

Credential Status Feature Helps Platform Managers Organize Credentials When Generating Reports

Have you ever run a credentials report inside TargetSolutions’ online training management system and wondered what the Credential Status selection indicates?
Currently, there are four available reporting statuses: Active, Inactive, Expired, and Complete. These are available to help you produce results in a certain order, and also for organizing credentials when generating reports by credential status.
Active: This designation pertains to credentials that have not expired and have not reached completion status based on the required training.
Inactive: This status applies to any credential that has been inactivated for a specific user. After being inactivated, users will no longer see it in their site. However, administrators can still determine if it was previously tracked for a user via the report.
Expired: This status is used for any credential that has passed its expiration date and has become overdue.
Complete: This selection refers to a credential that has fulfilled 100 percent of the minimum requirements. Even if the credential has not yet reached its expiration date, it will list a “complete” status if the minimum required training has been completed.
Please note credentials only pertain to one-fourth of the status selections. So if you have a credential that still has not yet expired, but you have completed all of the training that applies, it will fall under the “Complete” status.
If you have any questions about this records and information management reporting feature, please contact TargetSolutions’ support team today at (800) 840-8048.

The Criteria to Command

Blog by Dr. Richard B. Gasaway, PhD, EFO, CFO
Retired Fire Chief and Web Master for Situational Awareness Matters
There is a lot of emphasis these days on the need for strong incident management. In fact, when things go wrong one of the contributing factors often cited is the lack of command presence or issues with the quality of command. This is critical because the inccident commander is the “big picture” person – the person charged with developing and maintaining strong situational awareness for the entire incident (versus at a company level).
What does it take for a person to effectively command an incident? This is a question I get asked often, and the answer may be easier than you think. Based upon my experience in firefighter safety, coupled with my education in neuroscience, here are the criteria I would recommend. The person who is going to serve as the incident commander should:
Training: Receive training in how to command an incident. This goes beyond training on how to perform line tasks. The skill set required to command is very different than front-line skills. To be effective, commander training is essential.
Experience: Gain experience through commanding training incidents and having a mentor while at real incidents. Build the skill set at a pace that allows confidence to build.
Hands Off: The cognitive capacity (i.e., brain power) needed to command an incident with multiple companies working is huge. In fact, I’d go as far as to say it requires the cognitive horsepower of at least two people. It takes a lot of brain energy (and attention) to process and understand all the information coming into a commander’s eyes and ears. If the commander is hands-on (i.e., performing firefighting duties), there simply isn’t enough capacity to effectively do both jobs. The hands-on task of firefighting will override the cognitive task of commanding.
Big Picture: To be effective, the commander must be in a position to capture, process, comprehend and recall critical clues and cues on the macro (big picture) level. The closer the commander is to the action, the harder it is to see and hear the critical clues and cues.
Working Command
In some agencies, the first arriving officer establishes a working (or mobile) command and joins the firefighting crew. It is not for me to judge if, or when, this may be an appropriate action as there are so many factors that could influence this decision. However, it is indisputable that the officer who chooses to go hands-on and focus at the task-level (versus the big picture) cannot effectively develop, or maintain, big picture situational awareness. It’s equivalent to being on an airplane where the pilots set the automated flight management system and then come off the flight deck to serve drinks and snacks to the passengers. When no one is flying the plane, bad things can happen. When no one is commanding at the big-picture level, bad things can happen. Do whatever you think is best under the circumstances you face. Just understand the risks involved to both yourself and others when no one is serving as the big-picture, hands-off commander.
About the Author

Dr. Gasaway is widely considered to be one of the nation’s leading authorities on situational awareness and decision making processes used by first responders. In addition to more than 30 years in the fire service, including 22 years as a fire chief, Dr. Gasaway has a second passion: Uncovering and applying research in brain science for the benefit of first responders. His website, Situational Awareness Matters (www.SAMatters.com), has enjoyed more than 1 million visits since its launch in October of 2011.

Communicate with TargetSolutions’ EMTs Live with the New ‘Ask an Instructor’ Feature

In May 2013, TargetSolutions’ Content team members Lauren Crosby and Christina Valenti completed their EMT certification through San Diego’s EMSTA College and successfully passed their National Registry exams. Although they really enjoy working in the field whenever they get a chance, their primary motivation was to serve clients using TargetSolutions’ online EMS training system.

  Lauren Crosby

TargetSolutions is putting Crosby and Valenti’s knowledge to use with an exciting new feature inside recently revised EMS recertification courses called “Ask an Instructor.” While taking an EMS refresher course, users can ask questions about the content of the course “live” as they’re taking it, and the EMTs are logged in ready to answer.

Crosby and Valenti will be logged in to this live chat feature Monday through Thursday from 8 a.m. to 6 p.m. (PST) and on Friday from 8 a.m. to Noon (PST). In the event they are not logged in to answer a question immediately, the question will be submitted to a queue and users will receive an answer within 24 to 48 hours.
Christina Valenti
“Ask an Instructor is not only a great way for users to get answers regarding content quickly, but it also allows us to communicate with our users about best practices and protocols in the EMS industry,” said Valenti.
This feature will appear in EMS courses as they are revised. For TargetSolutions’ ALS course offerings, or questions beyond the EMT’s scope of practice, the content team has a Medical Director on staff to provide expertise and ensure the information supplied is accurate. If you have any questions, please contact us for more information.

TargetSolutions Forms EMS Program Committee to Help with Development & Upkeep of EMS Continuing Education Courses

EMS Continuing Education Training

Last Updated August 2019

TargetSolutions is excited to announce the creation of the EMS Program Committee. The seven-member panel has been formed to deliver TargetSolutions’ Content team with valuable recommendations to improve existing EMS continuing education courses, as well as review new training material during the development process.

With more than 250 hours of accredited EMS continuing education courses available on TargetSolutions’ online training system, the committee has a unique opportunity to influence existing courses, as well as future EMS refresher training that can be scheduled, delivered and tracked through the industry’s leading computer-based training platform.

TargetSolutions took careful consideration during the selection of members for the committee. This diverse group of experienced individuals comes from a wide range of settings across the EMS industry.

Read more